Customer services and data manager jobs

We're looking for two Support Workers to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs.

They will be the principal providers of support to residents in the Core service to build
hope, enable lasting change; supporting residents to instil independence and longterm sustainability, to ensure we mitigate as much as possible, a return to
homelessness.

The role will require shift work, including evenings and weekends

Salary: £28,712 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London

Other responsibilities include

• To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
• Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
• Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
• Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
• Conduct regular reviews of support plans and risk assessments as required.
• Take a pro-active approach in multi-disciplinary support required for residents.
• Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
• Ensure a high standard of customer service is upheld
• To attend team meetings and take part in service policy and planning.
• To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
• To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
• To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
• To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
• To actively collect follow up information with regards to the outcome of reconnections and report
• To deal with the immediate support needs of the residents as appropriate.
• To assess resident safety and develop risk management strategies with the resident and other involved services.
• To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
• To keep accurate records and statistics on referrals, service outputs and outcomes etc.
• To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
• To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
• To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
• To build and maintain good working relationships with colleagues.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending and substance misuse
• Experience of working with clients in a trauma-informed way with proven effectiveness
• Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
• Demonstrate excellent customer service skills.
• Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
• Knowledge of Psychologically Informed Environments (PIE).
• Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
• Successful track record of work with colleagues in order to achieve common goals
• Working across agencies and / or partnership arrangements
• Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

• IT skills and particularly Microsoft Office packages
• Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
• Excellent time management and administrative skills
• Sound knowledge in identifying and dealing with substance misuse issues
• Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
• Understanding of health and safety in a supported housing setting

Abilities

• Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
• Ability to motivate those with support needs to engage with meaningful activities
• Evidence of effective de-escalation techniques.
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
• Ability to work co-operatively to achieve goals
• Ability to set up and work according to schedules

Personal qualities

• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
• Ability to act on own initiative and effectively under own direction, as well as productively within a team
• Strong sense of responsibility and accountability
• Awareness of own training and support needs

Desirable Criteria

• Experience of using In-Form as a case management system.
• Qualifications relevant to supporting vulnerable adults
• Full current driving license
• Successful track record in developing services in response to changing needs and demands

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

Positive Pathways Coach (IAG Worker)

Salary: £32,000 | Contract: Permanent, Full-time | Location: St Helens

Are you passionate about empowering individuals to build skills and confidence for independent living? YMCA St Helens is seeking a Positive Pathways Coach (IAG Worker) to design and deliver a high-quality programme of training, activities, and events for residents and beneficiaries. You’ll work closely with stakeholders and internal teams to create opportunities that transform lives.

Key Responsibilities
✅ Design and deliver engaging training, workshops, and events covering:
              • Health and wellbeing literacy
              • Financial literacy
              • Cultural understanding
              • Tenancy maintenance
              • Domestic skills (cooking, cleaning)
              • English language and other development opportunities
✅ Provide 1:1 support to help residents develop skills for independent living
✅ Build strong partnerships with community organisations and facilitators
✅ Organise venues, resources, and manage programme budgets
✅ Maintain accurate records and contribute to reports for stakeholders
✅ Continuously improve the programme based on participant feedback

About You
Essential:
☑️ Experience in delivering high-quality information, advice, and guidance
☑️ Proven ability to design and deliver workshops and training programmes
☑️ Strong understanding of challenges faced by people experiencing homelessness
☑️ Experience working with diverse stakeholders and multi-disciplinary teams
☑️ Excellent communication and organisational skills
☑️ Cultural competence and commitment to equality and inclusion
☑️ Ability to work flexibly and independently

Desirable:
☑️ Experience delivering IAG to people experiencing homelessness
☑️ Knowledge of UK welfare benefits and housing rights
☑️ Training and development qualification (e.g., NVQ in Learning & Development, PTTLS, CTTLS)
☑️ Experience supporting refugees or those with humanitarian protection status
☑️ Lived experience of homelessness

Why Join Us?
✅ Make a real difference in the lives of vulnerable individuals
✅ Lead innovative programmes that empower people to thrive
✅ Be part of a supportive, values-driven team

�� Closing Date: 12 noon, 6th February 2026
�� Interviews: Week commencing 16th February 2026
 

If you want to work with wonderful people and make a positive impact on our woodlands and wood culture, then being Membership and Charity Administrator at Woodland Heritage is the perfect opportunity for you!

As Membership and Charity Administrator you will enable the smooth running of the charity by delivering important parts of the charity’s administration. Here your organisational skills and focus on solutions will come into their own.

This will be a core part of how Woodland Heritage achieves its mission and will be an incredibly rewarding and varied experience for someone with the right skills, experience and can-do attitude. 

Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy. We do this by championing the good use of home-grown timber from sustainable, productive woodlands for the benefit of present and future generations. Through a combination of demonstration sites, research, education, membership and outreach, we build on the wisdom and skills of the past to weather the challenges of tomorrow. 

About the role

• The role is part-time, 3 days / 22.5 hours per week with occasional planned evening and weekend working as required
• Options for flexible and hybrid working, with 1 day per week at the Whitney Sawmills office (see below)
• 25 days plus Bank/Public holidays as paid leave (pro rata)
• £24,000 (pro rata 3 days per week £14,400)
• Fixed term of two years
• Your line manager will be the Engagement Manager
• Employer contribution from nest pensions
• We can offer flexible and/or hybrid working. Our main office is at Whitney Sawmill in Herefordshire. Candidates will be required to work at the Whitney Sawmills office a minimum of 1 day per week.

All other terms and conditions will be as per your contract. More details are available via our staff handbook which can be provided to shortlisted candidates.

About you

You will be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication skills. You will provide excellent customer service while addressing both internal and external enquiries. Full training will be given to the right candidate.

You will join a small, dedicated team of staff and a wider group of passionate trustees. Everyone will want you to succeed and will support you along the way.

Visit our website to download the job specification and learn how to apply. We'd love to hear from you!

Location: London (hybrid, 3 days/week in the office)

Contract: permanent, full-time

Interviews: 18-19 February 2026

Are you passionate about delivering high-quality administrative support for a global organisation? The ITF is looking for a proactive and detail-oriented Administration Coordinator to join our team.

About the role

As Administration Coordinator - Global you will supervise and coordinate the work of a team of administrators responsible for providing reliable, high-quality administrative support for international governance meetings and events, and communications to member organisations and external partners.

You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, contributing to the successful delivery of our Congress cycle and organisational work programme.

Reporting to the Head of Global Administration, you will help to strengthen long-term administrative systems that are efficient, coordinated and fit for purpose in a complex international environment.

Key Duties and Responsibilities

• Manage a team of administrators and foster an environment of continual development and support and high performance
• Coordinate the workload of the team in the delivery of organisational work programmes
• Develop, implement and update administrative policies and procedures, ensuring consistent and standardised ways of working
• Oversee the logistical delivery of global meetings and conferences
• Oversee the delivery of multi-lingual communications to members (circulars, meeting reports)
• Prepare meeting budget forecasts and contribute to the annual planning and budgeting cycle

About you

We’re looking for a self-motivated and highly organised individual to support the delivery of our global organisational work programme. With responsibility for oversight of the logistical delivery of committee meetings and conferences, you will need the following to be successful in this role:

• Proven experience managing and leading a team, including mentoring, performance development reviews and motivating others
• Strong knowledge of administrative practices, ideally with experience in the delivery of international meetings & conferences
• Ability to prioritise effectively, and manage multiple tasks and projects simultaneously, often working across international time zones
• Clear and accurate written and verbal communication skills with a high standard of written English and excellent attention to detail
• Confidence working with diverse internal & external stakeholders in a multilingual environment (knowledge of languages other than English would be an asset) 
• Maintain confidentiality when handling sensitive information
• Strong numerical skills, with experience of budgeting, reconciliation, and expense reporting
• Calm, adaptable and proactive problem-solver with a focus on continuous improvement
• Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent and Concur (or similar tools).
• Experienced with CRM systems and data handling
• Willingness to travel overseas occasionally to support international meetings & conferences
• Commitment to social justice and trade union values, or mission-driven work

Permanent, | Full Time | Circa £70,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

About the Role
We are looking for someone to lead the Fund’s Strategic Partnerships function, developing and delivering a commercially minded, Social Value-driven partnership strategy across Defence, aerospace, engineering, technology and other aligned sectors. The postholder will secure and grow high-value, multi-year partnerships including commercial, sponsorship and Social Value opportunities that generate significant financial and organisational benefit for the RAF Family.

This role offers a rare opportunity to operate in one of the least competitive and highest-value partnership markets in UK fundraising. With Defence primes and major engineering and aerospace companies actively seeking Social Value and wellbeing partners, RAFBF is uniquely positioned to secure six- and seven-figure partnerships not typically accessible to other charities.

More than that, this is a chance to stand behind the people who stand behind the nation. Every partnership you create will translate directly into life-changing support for serving personnel, veterans and their families, from mental health and wellbeing programmes, to youth services like Airplay, to urgent practical and emotional help when families need it most.

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Thursday 5th February 2026, 5:00pm

Interview Date: Likely to be week commencing 16th February 2026.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

 

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Ready to take on a Supporter Care Coordinator role where your work supports a meaningful cause?
 
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
 
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
 
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
 
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
 
The Role:
 
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
 
Your responsibilities will include: 

• Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
• Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
• Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
• Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
• Working closely with colleagues across the organisation during key fundraising periods
• Liaising with suppliers and managing equipment used for in-house donation processing
• Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
• Being flexible to support fundraising events (e.g. London Marathon)

About You:
 
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
 
You’ll bring: 

• Experience using CRM and income processing systems within a charity environment
• Strong written and verbal communication skills
• The ability to work independently while thriving as part of a small, collaborative team
• A commitment to continuous learning and personal development
• A genuine belief in the mission, values and impact of the organisation 

Why Apply?
 
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
 
Interested?
 
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

STEM Learning’s vision is ‘improving lives through STEM education’ by empowering young people with the skills and knowledge to thrive through effective teaching and learning.

To achieve this, STEM Learning provides a range of support which includes subject-specific professional development for teachers and other educators, quality assured resources, STEM Ambassadors programme, and a suite of enhancement and enrichment activities.

Reporting to the Project Lead, the Account Management Officer will manage relationships with STEM Learning’s valued funders while working to ambitious targets, ensuring they have an exceptional experience. Please note that this is a 12-month FTC maternity cover role. 

This role will be mostly home-based, with one office day per month (travel costs covered) at either London (City) or York University (walking distance from York city centre). Travel for meetings will be expensed. The National STEM Learning Centre based at York University is a unique and impressive teacher CPD venue, mirroring the modern classroom and laboratory facilities, as well as housing their inspirational resources centre. 

About the role

Key responsibilities for the Account Management Officer role include:

• Stewardship of Funders: Manage and streamline communications with STEM Learning’s growing group of funders.
• Creative Engagement: Develop innovative ways to engage with funders, including strategic partnerships, commercial activities, and employee engagement through the STEM Ambassadors programme.
• Effective Communication: Correspond with funders using creative and engaging methods.
• Creating “Wow” Moments: Build personal connections between funders and STEM Learning’s mission.
• Collaboration: Work with internal stakeholders to ensure effective partnership delivery.
• Impact Evidence: Leverage STEM Learning’s impact evidence and collaborate with the Evaluation Team.
• Growth and Renewals: Ensure the growth and renewal of existing partnerships.
• New Partnerships: Work with the Fundraising Development team on pitches and ensure a smooth handover of new wins.

About you

Ideal skills and experience:

• Track record in building and sustaining exceptional relationships with supporters and funders
• Strong organisational skills, enthusiasm and tenacity
• Excellent communication skills and collaboration are a must
• Specialist knowledge of the trends and developments in the sector completed through relevant training is desirable. In the role, you will need to stay up to date on relevant press and industry news.
• You’ll also be an outstanding advocate for STEM Learning and the ENTHUSE Charity, embodying their values: Sustainable – Innovative – Proactive
• If you are a proactive and innovative individual with a passion for STEM education, we want to hear from you!

Employee benefits

STEM Learning offer an exceptional employee benefits package, including: 

• 30 days annual leave plus bank holidays (up to 5 days leave can be carried over to the following leave year)
• Excellent pension scheme with employer contributions of up to 15%
• Private health care via Benenden Health plus Healthcare Cash Plan and Dental Plan
• Annual salary review
• Electric Car Benefit Scheme via Tusker
• Interest-free season ticket loan
• Discounted gym membership and shopping discounts
• Gourmet Society and tastecard dining cards (incl. 2 for 1, 50% off food bill and 25% off total bill)
• Kids Pass
• Employee Assistance Programme

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Join the Single Homeless Prevention Service (SHPS) as a housing coach, preventing and relieving homelessness of local people by finding sustainable solutions in the private rented sector.

Location: Crisis Skylight Brent (Harlesden) and local community settings

Contract: 12 months Fixed Term Contract

About the role

As a SHPS Housing Coach you will be working with individuals to prevent or relieve homelessness by sourcing affordable, suitable and sustainable private rented sector accommodation. You will also help individuals to address any other support needs they may have which are a barrier to achieving their goals and ending their homelessness by linking them with relevant agencies. This role requires skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

To be successful in this role you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:

• Supporting people to prevent and relieve homelessness (through assessments, housing people, negotiating with landlords, advice and support to sustain tenancies)
• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing around housing.
• Ability to work in a fast-paced and results focused environment.
• Liaising and negotiating with a range of stakeholders effectively to achieve the best possible outcome for the people you work with (landlords, accommodation providers, local authorities, DWP, etc.).
• Actively contribute to sourcing suitable and affordable accommodation
• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.
• You are pro-active and adaptable, uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better.

We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 3rd February 2026 at 23:59

Interview date and location: 12/13th February 2026, in-person at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT

Interview process: Competency-based interview and Interview task

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

ABOUT THE ROLE

As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Co-ordinator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Co-ordinator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.

ABOUT BPNA

The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.

ABOUT YOU

This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.

While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.

WHY COME AND WORK FOR US?

At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.

We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution. 

LOCATION

While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.

JOB PURPOSE

This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.

The purpose of this role is to:

• Support the organisation and delivery of virtual short courses

• Support the organisation and delivery of face-to-face short courses

For the full Job Description and Person Specification, see the attchment below

HOW TO APPLY

To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.

Closing date: 1 February 2026

Interviews aimed for: 11 February 2026

Please note that only shortlisted candidates will be contacted.

An exciting opportunity to be involved in the development of a growing adult literacy charity as it expands across North England

One in 20 adults in the UK has never learnt to read at all. This can have a serious impact on their confidence and wellbeing, limiting access to training, employment, and everyday opportunities that many take for granted. Being unable to read as an adult can be isolating and dangerous, reinforces social inequality, restricts economic growth, and worsens intergenerational disadvantage - but it is never too late to learn.

Read Easy helps adults transform their lives by learning to read. It does this by supporting its growing network of locally run, volunteer-led affiliated groups that offer free, confidential, one-to-one reading coaching—both in person and online to adults - aged from 18-88. 

With its free, flexible, confidential approach, Read Easy encourages people who are too embarrassed to join a class to come forward for one-to-one support. Each new reader is provided with their own personal Reading Coach, so that they can learn in private and at their own pace. Learning to read transforms their lives in many other ways as well, including enabling them to support their children’s and grandchildren’s reading, and so transfers the benefits to the next generation.

There are currently 80 affiliated Read Easy groups across England, together involving more than a thousand volunteers. Read Easy UK is the registered charity and umbrella organisation which supports this network of affiliated volunteer groups and provides the structure, training and support to enable volunteers to establish groups in new areas.

As our North Regional Adviser, your role would be to provide strategic leadership, guidance, and oversight to ensure that all volunteer groups in your region consistently deliver high-quality services aligned with Read Easy UK’s strategy.

You will support local volunteer leaders to strengthen group performance, and foster collaboration across affiliated groups, so that that they deliver coaching to Readers with consistent quality, and a positive and worthwhile experience is had by all.

You will also find volunteers to ‘pioneer’ four new groups in the counties where there is no Read Easy presence and provide them and our 17 existing groups and pioneers in the region, with high-quality support. Your quality support will ensure that they provide the same for their volunteers and new Readers. From meeting (mostly online) with Team Leaders to provide one to one support, and hosting online and annual in-person volunteer forums, to delivering presentations and occasional training for small groups of volunteers, this is a dynamic and rewarding role.

This is a home-based post requiring flexibility, some early evening working and occasional travel to visit groups. The role is available on a part time basis (22.5 hours p/w, 60% of 37.5 hours p/w FTE).

The successful candidate will be expected to:

• Live within one of the following areas: York, South Yorkshire, West Yorkshire or Greater Manchester (Due to the location of our groups in the region, and to ensure efficient travel);
• have been employed to work with volunteers for at least two years;
• have strong people management and interpersonal skills; excellent communication skills; and the confidence to run meetings and deliver presentations.

Salary & Benefits 

• Annual Salary £17,770 (60% of -£29,500 FTE)
• 25 days holiday plus bank holidays and Christmas closing and 2 days volunteering leave (upon completion of probationary period) – pro-rata for part time roles
• Company sick pay to financially support you when you are unwell (above statutory upon completion of probationary period) 
• Support when extending your family – company parental and adoption pay (above statutory after 12 months service) 
• Access to RewardHub – which gives retail discounts and has a ‘Wellbeing Centre’ with tools, tips, recipes, workout videos and guides which will help you to reach your own wellbeing goals 
• Training and Development opportunities and resources – we are developing personal plans in this area to enhance employee experience and opportunity 
• A collaborative, creative and inspiring working environment full of committed and passionate employees and inspirational volunteers 

We strive to ensure our recruitment practices are fair, open, easy to access and as inclusive as possible. We aim to recruit a team which broadly reflect the local communities which we serve; to work with and learn from each other to continually improve the service we deliver to our Readers. Our Equality, Diversity & Inclusion Group is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive. We welcome you to apply and be your authentic self.

When applying for a job with us, if an applicant has a disability covered by the definition outlined within the Equality Act 2010 and can show that they meet the ‘essential criteria’ described in the person specification for the role being applied for, they are guaranteed an interview for the job for which they are applying through our Disability Confident scheme.

If you need any support with your application, please contact us,

The closing date for this post is 10:00 Tuesday 3rd  February 2026. Should you be shortlisted, the first round of interviews will take place online on Tuesday 10th  February, with in-person interviews, being held in Birmingham , on Tuesday 24th February 2026. 

This is a unique opportunity to make a meaningful frontline impact with a London-based charity supporting individuals involved in or at risk of sexual exploitation and survivors of human trafficking and modern slavery. You will have the opportunity to build trusted relationships, advocate within complex systems and deliver holistic support that genuinely changes outcomes. If you are passionate about using your skills to support people to regaining safety, stability and choice in their lives,  please apply. 

We're looking for a kind, compassionate and resilient Systems Accountant to join our Finance Team located at our Head Office in Islington.

£50,000 - £60,000 per annum depending on experience, working 35 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)

Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are currently implementing Unit 4 ERP which is due to go live on 1st April 2026. We are seeking a proactive and technically adept Systems Accountant to support in the final stages of implementation and take over the ongoing system admin role post go live.

This pivotal role bridges finance and IT, ensuring seamless integration, data integrity, and enhanced financial reporting capabilities.

What you'll do:

ERP Implementation & Project Support

• Support the Project Team in the implementation of Unit4 ERP modules tailored to housing association needs.
• Assist in data migration activities, ensuring accurate and efficient transfer of financial data.

System Administration & Support

• Act as the primary point of contact for all Unit4 ERP related queries and issues.
• Monitor system performance, troubleshoot issues, and implement necessary updates or patches.
• Maintain and update system documentation, including user guides and procedural manuals.

Financial Reporting & Analysis

• Develop and maintain financial reports and dashboards within Unit4 ERP to support decision-making.
• Ensure compliance with financial regulations and internal policies through system controls.
• Collaborate with finance teams to streamline processes and enhance reporting accuracy.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills, with the ability to engage stakeholders at all levels

What you'll bring:

Essential:

• Proven experience in managing and supporting Unit4 ERP systems, preferably in the housing or public sector.
• Part Qualified Accountant (e.g., ACA, ACCA, CIMA) or equivalent experience.
• Strong understanding of financial accounting principles and processes.
• Experience in data migration, system testing, and user training.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose, and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

mployers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

In this role, you will develop as a finance professional through business partnering, strengthening financial processes and working within locally led model of international development. You’ll be part of small and mighty team working collaboratively. 

We are bold, we are brave and we’re not afraid to work differently. At All We Can, your working days will be filled with purpose and meaning as we strive for a world where every community has the power, dignity, and resources to lead their own future – creating just societies. Your role will be crucial to maintaining the financial health and integrity of the organisation. By ensuring accurate and timely processed financial records, collaborative working across the team, compliance with regulations, and efficient financial processes, you will support the organisation's ambition.

If you join us, some things you’ll also work on are:

• Maintaining and improving financial compliance, controls, procedures, and guidelines and supporting colleagues to understand and adhere to them. 
• Assisting in the preparation and delivery of the year-end audit 
• Providing high quality business partnering and developing solutions to shared problems within and outside of your immediate team and to other teams in day-to-day business and for specific processes/projects.

We are looking for someone with previous finance experience in charity sector – fully or part-qualified ACCA/CIMA/ACA, and strong collaborative and relational skills to work with different colleague across the organisation. You will be a person who can take initiative, solve problems and get things done timely. 

The team you’ll be joining is split between the UK and our six priority countries. In this team, we value participation, inclusive decision-making and good relationships. We also care for each other and create a sense of purpose-driven community. In our organisational culture we work towards trust and accountability, personal development, inclusion and care and being anti-racist. 

For full list of accountabilities and requirements and the recruitment process, please see the application pack.

Location: The contract for the role is London-based – it means that while you can be working anywhere in the UK, you are responsible for the cost of your travel to the London-based office. On a regular basis we ask everyone to be in the office once a month for team day and every other month for Finance and Resources Team Day. Other meetings will happen that will also require in-person presence, but we can’t specify now how frequent they might be.

Why should you work with us?

• We pioneer locally led partnership-based international development model
• Everyone’s welcome! At All We Can, everyone’s welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We’re committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone’s treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
• We’ll support your growth and development

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. Only applications that answer the questions will be considered. We’ll not consider answers which say ‘Please see the CV’. The scoring is primarily- based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers.  

We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role or organisation, we encourage you to get in touch.

Use of AI is monitored and if applicants have used it then they are required to declare this.

We are recruiting for three fixed-term User Research Officer roles for our Digital Team. Two 23-month contracts and one 12-month contract.

This is an exciting opportunity to join The National Lottery Community Fund, and develop your skills as a User Research Officer within a multi-disciplinary team.

You’ll conduct user research to help us understand the needs of both the people who apply for our funding, and our colleagues who manage that funding. Your insights will inform the design of new systems and improvement of existing ones, ensuring that we make changes based on real user needs.

Working within our Digital Team, you’ll also have opportunities to collaborate with and learn from a thriving group of designers and researchers who love sharing knowledge and experience. We’ll offer you support to develop your research and design skills, and opportunities to take part in training and communities of practice.

You’ll need some practical experience of qualitative research methods, and of designing and running research. This could be from working in user research or user experience design. But we’d also welcome applications from people with similar experience from professional work, academic work, or study in fields like:

• human-computer interaction
• user-centred design
• psychology
• ethnography
• social research

The responsibilities of the job include:

• Designing and running user research to help us improve our existing digital services and design new ones.
• Recruiting participants for research.
• Analysing qualitative research data.
• Presenting findings to Digital team colleagues, and stakeholders from the wider organisation.
• Collaborating in a multidisciplinary team, and supporting colleagues’ design work by helping them understand what users need.
• Contributing to our user research and design community – taking part in team meetings and providing feedback on prototypes and other design work working in a collaborative and inclusive way.

Interview Details:

Interview Date: Virtual interview – 23rd or 24th February

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

We will be hosting a briefing session on: Tuesday 27th January 2026,  from 11am to 11:45am. To register or ask any questions please email us.

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Passionate and knowledgeable about user-centred design, and digital ways of working.
• Experience of designing and running user research or other qualitative research studies, and a good understanding of when and how to use different research methods.
• Experience of analysing qualitative research, and turning it into clear insights that others can understand and use.
• Confident in explaining research findings to others, verbally or in writing.
• Good at collaborating, involving colleagues in research activities and contributing to shared planning.

Desirable Criteria:

• Experience of standing up for the needs and perspectives of users.
• A good understanding of inclusion and accessibility for digital services.
• Knowledge of agile working and the roles in a multidisciplinary digital team.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)