Data service manager jobs

Leeds University Union

HR Business Partner

Salary: £41,510 per annum (with further increment rises available per annum)

Working pattern: 5 days per week (36.5hrs)

Location: Leeds. Primarily office based.

Contract: Permanent

Atkinson HR is proud to be partnering with Leeds University Union (LUU) to recruit their new HR Business Partner, a vital role acting as the trusted people partner to directorate leadership teams.

About Leeds University Union

Leeds University Union (LUU) is an independent education charity led by, and for, students.

LUU is central to the University experience and works to support all aspects of student life for their 39,000+ students studying at the University of Leeds. Located in a vibrant city, LUU is an ambitious and diverse organisation, committed to supporting every student at the University of Leeds in achieving personal success.

LUU support students through a variety of services including academic representation, campaigns on issues that matter to them, wellbeing services and supporting student communities. They also host a number of events throughout the year and operate a variety of eating and drinking venues for everyone to enjoy.

About the role

As HR Business Partner at Leeds University Union (LUU), you’ll provide strategic people support to our leadership teams, helping shape how we deliver great people practice across the organisation. You’ll work closely with directorates to translate our People & Culture strategy into practical action, supporting workforce planning, organisational change, and leadership capability to ensure our teams can thrive.

Working in partnership with the Director of People & Culture, you’ll play a key role in establishing LUU’s business partnering approach and act as a trusted advisor to managers and senior leaders, providing expert guidance on complex employee relations while building manager confidence and capability in handling people matters.

The successful candidate won’t necessarily need to come from the Higher Education sector but will bring strong HR generalist experience, excellent relationship-building skills, and the confidence to influence and coach managers at all levels. You’ll be motivated by improving organisational culture, using people insight to drive decisions, and helping leaders create environments where people can do their best work.

This is an exciting opportunity to help shape how strategic HR partnering works at LUU, and we look forward to receiving your application!

How to Apply

Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.

For an informal conversation about the role and the application process, please contact our recruitment partners at Atkinson HR Consulting. Their email address can be found in the candidate job pack.

Key Dates

Closing date: Monday 13th April, 9am

Interviews (In-person in Leeds): 27th April  

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

GMRC is seeking a highly skilled, trauma informed and compassionate Senior Counsellor to join our therapeutic services team. This is a crucial role offering specialist counselling to women affected by rape and sexual abuse, while also contributing to the leadership, development and quality assurance of our counselling service.

As Senior Counsellor, you will deliver high‑quality, trauma‑informed one‑to‑one counselling, carry out assessments, manage a clinical caseload, and provide guidance to volunteer and trainee counsellors. You will work closely with the Counselling and Services Manager to support service coordination, safeguarding, risk management and continuous service improvement.

We are looking for someone who brings strong clinical experience, deep understanding of trauma and gender‑based violence, and a genuine commitment to empowering survivors. You will be organised, reflective, emotionally resilient, and confident working both independently and as part of a team. This role plays a vital part in ensuring our therapeutic services remain safe, accessible, inclusive and survivor‑centred.

If you are passionate about supporting survivors, committed to high‑quality trauma‑informed practice, and ready to make a meaningful difference, we would love to hear from you.

Join us and help ensure women across Greater Manchester receive the safety, support and healing they deserve.

PLEASE NOTE

this role is restricted to female applicants under the Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010)

Benefits:

- Generous annual leave (30 days a year exc. BH)

- Pension contributions

- Free on-site parking

#counsellor #counselling

We’re growing our Criminal Justice Services and bringing in a range of roles that really matter. This work is about supporting people in the secure estate who have experienced trauma and sexual harm, and making sure support is actually accessible, not just in theory, but in practice.

Our Outspoken service delivers trauma therapy to residents across the secure estate, particularly those who have experienced ACEs or sexual harm. It’s a space focused on safety, trust, and meaningful therapeutic work.

The Outspoken Trauma-Informed Therapists focus on one-to-one therapy, offering both stabilisation and processing work, adapting to where someone is at and what they need.

At We Are Survivors, we care deeply about making sure male survivors can access support wherever they are. That includes the spaces that are often overlooked.

Why Join Us?

• a competitive salary.
• annual leave package with incremental rises plus bank holidays.
• company sick pay.
• Birthday annual leave.
• monthly clinical supervision.
• pension contribution.
• and a range of discount and benefit programmes.

PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.

Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.

Salary and Location

• Band 2, London Spine points 38-34
• London Salary: £39,911 p.a. rising to £44,466 p.a.
• Based: Clapham. Hybrid working, a minimum of 2 days per week will be required in the office. (During the induction period we expect staff to be in the office full time.)

Successful candidates for the Member Response Team Administrator will be able to demonstrate:

• Experience of providing information and advice to members or customers enquiries
• Maintaining accurate records and extracting data in a CRM database such as Salesforce
• Efficient administrative support for events and meetings
• Effective written and oral communication skills

The main duties of the Member Response Team Administrator role include:

• Providing timely and sensitive support for our members enquiries through a variety of communication channels
• Maintaining accurate and up to date records in our Salesforce database
• Efficient administrative support for conferences, ballots and other activities

The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.

Employer Benefits

You will have access to a generous package of staff benefits including: -

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

Closing date: at 12 midday on Thursday 16 April 2026.

Applications must be received by the closing date and time specified.

Interviews will be held in person at PCS Clapham: Tuesday 12 May 2026 & Wednesday 13 May 2026

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0626

Grade: Band 2, London

Salary:

Spine points 38-34

Starting salary £39,911 p.a. rising to £44,466 p.a.

Location: PCS Clapham

Purpose of the job:

As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.

Responsible to: Member Response Team Leader

Responsible for: Not applicable

Contacts

External:

PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts

Internal:

PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments

Main duties and responsibilities

1. Member Support

• Engage with members, representatives and colleagues through various communication channels including phone and email
• Provide a willingness to adapt to new channels coming onboard and new technologies
• Conduct research to provide information and have a good level of knowledge to support our members
• Signposting on the range of membership benefits PCS offers
• Process and assess benefit claims in line with policy
• Support members to access assistance from local reps within the PCS activist structure
• Liaise with lay officials and colleagues to identify and take ownership of resolving any issues within the local bargaining areas
• Support PCSs goal of member retention
• Ensure cases allocated via CRM, and cloud-based calls are worked effectively and efficiently
• Work with the Team Leader to resolve and escalate members queries via the case management system

2. Telephony Support

• Use cloud-based telephony service for inbound and outbound calls
• Provide prompt and accurate call back advisory role
• Provide a rapid response service to enquires from PCS representatives and members

3. Maintain CRM database

• Use Salesforce based CRM to create and amend membership records
• Ensure information security and Data Protection by maintaining good practice for GDPR/DPA compliance
• Update payment records of members in a timely fashion. Identify and address any issues which may arise with external payroll teams
• Update, maintain and restructure activists, branch, group and employer information
• Support members, lay officials and colleagues to access digital channels to promote self-service maintenance of the database
• Ensure all union policies are adhered to, with particular reference to subscription policy

4. Office Support

• Full range of clerical and office administrative support
• Use Microsoft Office suite including Word, Excel, Outlook, SharePoint, email, internet and intranet to carry out day to day duties
• Arrange for and distribute newsletters, circulars, etc
• Send, receive and deal with correspondence and electronic mail
• Set up and maintain computerised databases, spreadsheets, etc
• Maintain efficient filing systems (shared and individual), both paper-based and electronic
• Undertake routine day to day tasks
• Actively manage the Support Services mailboxes

5. Meetings, Conference, Election, Ballot and Events Arrangements

• Draft agendas and supporting documents, prepare materials, collate and distribute for meetings, conferences, events and training courses according to relevant timetables
• Attend meetings, conferences, etc and produce accurate records in a timely manner
• Follow up action points where appropriate
• Liaise with operational staff, specialists and elected representatives on diaries
• Arrange meetings and book rooms, refreshments, travel arrangements and accommodation where appropriate
• Liaise with external organisations to secure information, materials, and to confirm attendance of speakers, etc
• Deal with expenses claim forms and other costs arising from meetings, and conferences where appropriate
• Ensure all accessibility and equal opportunities matters are established and are met
• Assist with the administration of group events including conferences and elections
• Assist with the administration of national and group ballots, elections in line with legal, rule and policy requirements
• Ensure that the Unions systems and procedures are protected against electoral and balloting malpractice or unfairness

6. Teamwork

• Provide feedback on improvements required to CRM systems to aid the development of new technologies and working methods within the department
• Maintain confidentiality of sensitive issues at all times
• Provide assistance to members of the team through support, guidance and training
• Attend and participate in team meetings
• Draft/update information required for the team

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Willing to work outside normal office hours and location subject to personal circumstances, and advance notice

Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR

Ref: 0626

Date: March 2026

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a member or customer-focused role providing information and advice in writing and over the telephone
• Maintaining and updating accurate database records
• Organising events/meetings internally and externally

TRAINING

• (including continuous professional development)
• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Preferred knowledge of Salesforce
• Impact and use of digital and IT applications, including Word, Excel, Outlook, SharePoint, email, internet and intranet
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Ability to organise and prioritise multiple tasks to meet deadlines and agreed service levels
• Ability to extract, manipulate and handle numerical and categorical data
• Communicate effectively orally and in writing
• Ability to handle sensitive situations effectively
• Ability to handle confidential information

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

PETA Netherlands Membership Coordinator (part-time)

Position Objectives:

• To assist the international membership services manager in providing a high level of care to PETA’s members and supporters
• To coordinate responses to correspondence from members and supporters in Dutch and English, including phone calls, e-mails, and letters
• To provide PETA Netherlands with general administrative support

Reports To:

International Membership Services Manager

Location:

Hybrid in London or remote in mainland UK  

Term of Employment:

Part-time (24 hours per week), 12-month fixed-term (with hope to extend)

Salary:

£17,700 - £18,600 pro-rata (£29,500 - £31,000 full-time equivalent)

Primary Responsibilities and Duties:

• Ensure that all member and supporter contact (letter, e-mail and phone) is handled in a timely, professional, and efficient manner that reflects the organisation’s positions and values, and that outgoing correspondence contains up-to-date information
• Handle incoming member and supporter phone calls
• Translate correspondence from English to Dutch and from Dutch to English
• Verify donor details and input relevant data into the membership database
• Maintain a stock of PETA literature and fulfil supporter requests for leaflets, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with the PETA Foundation’s Finance Department
• Liaise with external agencies as necessary – and as directed by the international membership services manager – in order to resolve any supporter issues
• Open, sort, and distribute incoming post and faxes in a prompt manner, responding and forwarding mail to other agencies as appropriate
• Perform general administrative tasks to support PETA Netherlands
• Perform any other duties assigned by the supervisor

Qualifications:

• Excellent verbal and written communication skills in Dutch and English
• Proof of right to work in the UK
• Experience with Windows and Microsoft Outlook
• Knowledge of animal rights issues and PETA’s current campaigns
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

Creative Support is a national provider of social care with charitable status. We are seeking a capable and highly professional PA to support our governance and quality functions.

This is a responsible position which will offer great job satisfaction to someone with a conscientious and proactive approach. Creative Support delivers person-centred care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing around 1,000 units of supported housing. 

This role inolves the provision of all necessary administrative and secretarial assistance to the Chair of the Board, Company Secretary and Director of Quality.  The role will involve:

Governance

- Liaising with the Chair and trustees to forward plan and schedule meetings.

- Communications and correspondence for the Chair and trustees.

- Organising meetings and sending out invites and virtual log-ins.

- Managing room bookings, refreshments, travel arrangements and payment of expenses.

- Arranging meetings between the Chair, trustees, the CEO and other officers as required.

- Making arrangements for presentations and internal/external speakers as required.

- Liaising with the Executive Team regarding preparation for meetings and any follow up.

- Taking accurate and professional minutes of a wide rage of meetings, including Board and Committee meetings.

- Collating, uploading and sending out minutes, reports and other papers for Board meetings.

- Keeping records of attendance and apologies and any possible conflicts of interest.

- Maintaining all records in good order and managing the online Board portal.

- Supporting the Company Secretary, Chair and CEO with organising the Annual General Meeting and any other General Meetings and events.

- Supporting the Company Secretary with the recruitment and induction of new trustees.

- Being a point of contact for trustees and shareholding members.

- Supporting the Company Secretary in undertaking their role and duties.

- Any other duties reasonably requested by the Chair, CEO and Company Secretary.

Quality

- PA support for the Director of Quality and administrative support for their quality remit and operational portfolio.

- Servicing the Quality & Practice Committee. This will involve coordinating the submission of reports and information in accordance with agreed deadlines.

- General administrative support for the Head of Quality, Head of Social Care Governance and Quality Team as required.

- Collating quality data, compiling reports, minuting meetings and effective follow up.

- Taking minutes and providing administrative support for confidential and sensitive HR and safeguarding cases.

- Providing PA support and assistance for the Executive Team when required.

- Communicating and liaising with Head Office Teams and operational managers.

- Contributing to the planning and implementation of wider corporate campaigns and programmes of work as required.

- Providing support for co-production initiatives and Experts by Experience.

Applicants for this role must be passionate about Creative Support’s work, values and ethos. You will have significant prior experience gained in a responsible secretarial or administrative role. Experience of working for a charity or a social care or public service organisation is desirable, but not essential. You will be proactive, professional and able to maintain confidentiality. You will be well-organised, able to prioritise work and to achieve deadlines.

You must have good communication skills with the ability to liaise effectively and  coordinate the work of others. You must be helpful and responsive to requests for assistance from the Chair and trustees. You will be willing to work flexibly in accordance with the needs of the organisation and trustees, including attending evening meetings (1-2 evening meetings a month).

A good standard of literacy is required and you must be competent in the use of IT and online applications including MS Word, Excel and Powerpoint. You will be conscientious and diligent in managing data and information and keeping records on behalf of the Company Secretary. You must be able to take direction and be accountable to the Director of Quality and the Company Secretary.

You must be committed to the principles of co-production as you will be expected to support the voice and active involvement of people we support in governance and quality assurance.

Benefits of working with Creative Support:

- Friendly and supportive work environment

- Career development opportunities

- High level of training and development through our Creative Academy

- Pension with company contribution

- Free life assurance

- 25 days paid annual leave plus bank holidays, plus an additional day off for your birthday

This job could be full time (37.5 hours) or part-time by agreement, subject to a minimum of 30 hours per week. This post is not suitable for home working. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station and with frequent buses to Manchester.

Creative Support is a welcoming and inclusive Equal Opportunities employer. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBT+ community.

We can only accept applications from candidates who are located in and eligible to work within the UK.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

Vacancy Reference Number: 84364

Applications for this post must be submitted via the Creative Support website, quoting the above vacancy reference number.

Senior Service Charge Officer – Managing Agent

We are seeking an experienced service charge professional to manage complex portfolios, ensuring accurate reconciliation, compliance and transparent cost recovery.

Position: Senior Service Charge Officer – Managing Agent
Salary: £42,149 to £46,410 per annum (London weighting, depending on experience)
Location: Stratford, London with hybrid working (20% to 40% office based)
Hours: Full time
Contract: Permanent
Closing Date: 17 April 2026
Interview Date: 27 April 2026 (including Excel assessment)

About the role

This is a key role within a busy service charge team, focused on delivering accurate and compliant service charge management across a large and varied portfolio.

Key responsibilities include:

• Calculate and manage service charge estimates and final accounts
• Take ownership of end-to-end reconciliation processes
• Identify and resolve variances and unrecoverable costs with clear rationale
• Support delivery across a large portfolio covering approximately 100,000 homes
• Work closely with internal teams to ensure accurate cost allocation and future planning
• Handle complex queries and complaints within agreed service levels
• Provide expert guidance on service charges, lease interpretation and legislation
• Attend resident meetings and present service charge information
• Support preparation of tribunal cases and attend where required
• Manage statutory notices and support audit activity

About you

You will bring strong analytical skills and experience working with service charges or similar complex financial structures.

Essential skills and experience include:

• Experience in service charges, housing, property, finance, utilities, energy or similar sectors
• Strong reconciliation, cost analysis and data handling experience
• Ability to manage large portfolios and high value budgets
• Knowledge of apportionment, recovery and service charge processes
• Understanding of relevant legislation and lease interpretation
• Confidence working with large datasets and Excel including lookups and pivot tables
• Strong attention to detail and problem solving skills

About the organisation

This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong social purpose, they are committed to providing high quality homes and creating thriving communities.

They place people at the heart of everything they do and are committed to building an inclusive workplace where everyone can contribute and succeed.

Other roles you may have experience of could include; Service Charge Analyst, Service Charge Accountant, Leasehold Officer, Finance Analyst, Property Accountant, Billing Analyst, Housing Finance Officer, Revenue Analyst

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We are seeking to appoint 2 x Generalist Advisers to join our team and provide high quality generalist advice in community settings, supporting clients with practical, one-off advice, assisted information and signposting.  The post combines flexibility with frontline impact, including outreach.

You’ll have strong experience delivering generalist advice across multiple areas and managing a varied caseload. You’re confident providing holistic advice on welfare benefits, debt, housing, employment issues, and relationship breakdowns. You’ll be able to demonstrate excellent client‑facing skills, using sensitive listening and structured questioning to conduct effective interviews.

You’ll have strong written and verbal communication skills enabling you to explain complex information clearly and negotiate effectively. You’ll be capable of researching, analysing and interpreting detailed information, and presenting it in an accessible way.

You’ll be able to maintain accurate case records and work consistently within organisational procedures and quality standards. You’ll understand the importance of equality and diversity in delivering fair and inclusive advice. You’ll be competent in using IT for case management, document production and research.

You’ll work well as part of a team, share learning, and contribute to service improvement. You’ll be committed to continuous professional development and expanding your knowledge across different advice areas.

You’ll be joining a friendly and high performing advice team who are supportive and inclusive and where development and training are built in.  You’ll be working to agreed targets and quality standards and contribute to continuous improvement in how we deliver outreach services.

A full driving licence, with access to a vehicle, is essential due to the large geographical area of our outreach services.

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

First interviews: 27 April 2026

ABOUT THE ORGANISATION
Join one of the UK's largest and most impactful charities - an organisation delivering life-changing services across communities nationwide. With a long history of social mission, they operate at scale across social welfare, community development, education, homelessness and support services.

THE ROLE
You will lead the provision of full management accounting support for a portfolio of key business areas, offering financial insight, analysis and proactive business partnering. Working closely with a Mission Management Accountant, you will help operational leaders understand performance, make informed decisions and plan effectively.

Key responsibilities include:
* Delivering management accounts, forecasts, variance analysis and commentary.
* Supporting budget holders with budgeting, planning and monthly monitoring.
* Providing financial advice, insights and training to non-finance stakeholders.
* Preparing journals, accruals, prepayments and month-end schedules.
* Supporting staffing/establishment analysis and headcount monitoring.
* Assisting income streams through invoice management.
* Producing financial modelling and strategic planning reports.
* Preparing year-end schedules and handling audit queries.

ABOUT YOU
* Significant experience in management accounting, budgeting and financial analysis.
* Fully qualified accountant - such as ACCA, ACA.
* Strong Excel and data analysis skills.
* Excellent communication and stakeholder engagement skills.
* Organised, proactive and solutions-focused.

Desirable experience: KPI development, strong excel ability.

WHAT'S IN IT FOR YOU
* Hybrid working: two days per week in the London office.
* 35-hour working week with a strong work-life balance.
* Pension: Matched pension contribution
* On-site café with discounts.
* Minimum 25 days annual leave plus bank holidays and Christmas closure.

Please apply now for the opportunity to work with a large, purpose-led charity making a real difference across communities every day.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Duty Worker

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement

Contract type: Full Time, Fixed Term (until March 2027)

Hours: 37.5 hours per week

We are recruiting for a Duty Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse.

The central duty team (3 duty workers) will work closely with Refuge’s 6 floating support workers and floating support manager, and each service in the partnership has dedicated management to provide support and oversight for staff, and lead on safeguarding and project management.

We are looking for somone who has proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. The post-holder will also have excellent casework skills, good written and verbal communication skills, clear professional boundaries, and be a proactive team player.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am on 24 April 2026

Interview Date: 5 May 2026

The Trust of St Benedict’s Abbey, Ealing, wishes to appoint a Safeguarding professional as a permanent position to continuously ensure that Ealing Abbey and its works are comprehensively assured to be safe environments for all.

The post is to be the Safeguarding lead responsible for ensuring the highest standards of safeguarding across all activities of Ealing Abbey. It is to promote an effective culture of safeguarding that protects the health and wellbeing of everyone who comes into contact with the Abbey, ensuring they can live free from harm and abuse. It is to support victim survivors, helping to bring their voices to the forefront in all our safeguarding work.

The role is to assist the Safeguarding Trustee, providing strategic leadership, policy oversight, governance, and cultural development in safeguarding. It is to ensure compliance with national legislation and the “One Church” Approach of the Catholic Church of England and Wales articulated through the Catholic Safeguarding Standards Agency (CSSA) within the safeguarding framework of the Abbey charitable trust.

This part-time role allows for flexible working hours appropriate for fulfilling the responsibilities outlined in the job description. There is the possibility for hybrid working.

Salary of between £40-48k FTE depending on experience.

Required from June 2026

Summary of the role

Just Like Us is the LGBT+ young people’s charity and works with thousands of schools and young people across the UK through its programmes. This role is critical to the delivery of our mission and will support the Volunteering Programmes Manager to meet the needs of our community of 350+ volunteers so that we can reach even more LGBT+ young people across the UK. The role will be working across the Programmes Team, working on the Ambassador Programme and supporting the School Talks programme weekly. This role is an entry-level position and will provide the successful candidate with a strong foundation for a career in the voluntary sector. We are looking for someone who is eager to learn, with strong organisational and administrative skills, and good communication skills to join a friendly, driven Programmes Team. We are very keen to hear from underrepresented voices, particularly trans and non-binary, Black and/or PoC candidates.

About Just Like Us

Just Like Us is the LGBT+ young people’s charity. Founded in 2016, we work with primary schools, secondary schools and sixth form colleges across the UK to improve the lives of LGBT+ young people. To do that, we run several programmes:
● Ambassador Programme: We support our ambassadors to use their voice, develop skills and find community. They also deliver our School Talks programme to schools across the UK.
● School Talks programme: We train and support our LGBT+ 18 to 25 year olds to speak in secondary schools about growing up LGBT+ and allyship.
● Pride Groups: We help secondary schools set up and run lunchtime or after school clubs for LGBT+ pupils and their allies to meet, learn and get support, creating a safe space in every setting.
● Resource Library: We provide free resources to thousands of schools, making LGBT+ inclusive education accessible to all. This includes free e-learning for teachers to increase their confidence in creating LGBT+ inclusive educational settings.
● School Diversity Week: We run the UK-wide celebration of LGBT+ equality in primary and secondary schools. We provide free educational resources to thousands of schools, making LGBT+ inclusive education accessible to all.

Job Description

This role reports directly to the Volunteering Programmes Manager.

Programme delivery
● Support the Programmes Team to deliver our programmes
● Good regular communication and reporting to the Volunteering Programmes Manager
● Manage the administration of our Ambassador and School Talk programmes. Including the recruitment, training, opportunities and engagement of volunteers
● Deliver Ambassador volunteer training on the weekend, in-person at different locations across the UK and online
● Act as a first point of contact for ambassadors on our programmes, answering questions, sharing new resources and encouraging participation. This includes supporting ambassadors with their direct questions, managing the group chats on a daily basis and inboxes
● Support the School Talk programme, including organising bookings with schools, organising volunteers, supporting schools, supporting the whole delivery
● Represent the charity at conferences, events, prides and fairs
● Ensure volunteers to have a fulfilling and engaging experience when volunteering with Just Like Us, that they feel recognised and understand the impact of their contribution
● Work collaboratively across teams to manage logistics and ensure the smooth running of Just Like Us programmes throughout the academic year.
● Support with the creation and development of resources for volunteers
● Assist the monitoring and evaluation of volunteering programmes by distributing surveys, collecting case studies and providing analysis of data obtained to evidence our impact
● Support our marketing and communication initiatives, writing emails and monitoring open rates
● Assist with the maintenance of our online databases and systems for confidential data
● Support programme effectiveness by contributing to improving internal workflows and procedures
● Escalate any issues, monitor risks and ensure compliance with relevant regulations

Cross-team working
● Collaborate with colleagues in our Communications, Development and Education to deliver our charitable purpose
● Diversity, Equity, and Inclusion (DEI) Initiatives: Champion diversity, equity, and inclusion initiatives within the charity, promoting a culture that embraces and celebrates individual differences and ensures the organisation's programmes and workplace practices are inclusive and reflect the diverse communities it serves.

Safeguarding is a collective responsibility and all employees, volunteers, and stakeholders are expected to actively contribute to creating a safe and supportive environment for children, young people, staff, adults at risk and programme participants.

The listed role responsibilities are not exhaustive and employees may be required to take on additional tasks related to other organisational needs as and when necessary.

Person specification: experience, skills and attributes

The applicant must:
● Be passionate about LGBT+ inclusion and be highly motivated to support us to grow
● Have excellent interpersonal skills and be a relationship builder with our volunteers who are LGBT+ young people across the UK aged 18-25
● Have good written and verbal communication skills
● Have excellent organisational and administrative skills, with great attention to detail
● Have a willingness to learn and develop
● Be able to travel across the UK, working some evenings and weekends to deliver ambassador training and oversee skill workshops for our volunteers
● Be able to work effectively both independently, as part of a team and across the organisation
● Be highly computer literate, willing to learn and use our database Salesforce quickly and proficient in using email, Google Sheets and Google Docs (or equivalent)
● Be able to work very effectively under pressure and meet tight deadlines

Desirable but not essential 
● Experience of working with and/or managing volunteers
● Experience of working with LGBT+ young people

The application deadline is 23:00 on Monday 20th April 2026.
Interviews will be held on Thursday 7th May and Friday 8th May 2026.

We look forward to receiving your application!

About the Role

As our Supporter Experience Lead, you will take responsibility for delivering a programme of engaging, data-led fundraising campaigns across digital, telemarketing and direct mail channels. You’ll lead the planning and execution of key appeals—such as our Christmas campaign—ensuring powerful storytelling and supporter experiences that inspire action and deepen loyalty.

Working closely with the Head of Individual Giving and Supporter Care, you will review and optimise supporter journeys, identifying opportunities for personalisation, automation, and stronger stewardship. You’ll play a key role in shaping and developing our Regular Giving proposition and strengthening long-term supporter relationships.

You will also manage relationships with creative agencies, fundraising partners, and internal stakeholders to ensure campaigns run smoothly and deliver excellent results. With a strong focus on insight and evaluation, you’ll use data to inform decisions and drive continuous improvement.

This role includes line management of the Individual Giving Administrator, supporting their growth and contributing to a positive, high-performing team culture.

About You

We’re looking for someone who is:

• Experienced in Individual Giving, direct marketing, or supporter/customer engagement
• Skilled at managing campaigns from concept to delivery
• A confident communicator with strong stakeholder and agency management skills
• Comfortable working with data, insights, and CRM systems
• Organised, proactive and capable of driving forward multiple projects
• Passionate about delivering outstanding supporter experiences

You will be ready to step up, take ownership, and help shape the future of our Individual Giving programme.

What You’ll Bring

• Solid understanding of direct marketing principles and supporter journeys
• Experience managing campaigns across multiple channels
• Ability to analyse performance and use insights to guide decisions
• Knowledge of GDPR and best practice in supporter communications
• Collaborative working style and leadership capability
• Creative thinking alongside strong attention to detail

Why Join Us?

• Be part of a supportive, purpose-driven team
• Take ownership of high-profile campaigns and supporter journeys
• The chance to make a meaningful impact on those who support our fire and rescue services

Ready to apply?
If you’re passionate about driving our supporter engagement and helping us grow sustainable income for our fire and rescue services we’d love to hear from you!

To apply for the role, please submit a short CV and covering letter via our online recruitment portal.

Closing date: 12pm on 26 March 2026.

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.