Database development manager jobs
About the team
The Policy team is a small, collaborative and collegiate team looking to expand. We have a unique set-up, sitting separately to but working closely alongside the Communications team as part of the wider Public Affairs team. We influence key decision makers through direct engagement with senior officials, commissioning and sharing research and insight and supporting coalitions which include our portfolio charities to take their voice to decision makers to secure policy and funding commitments.
The team also works across the organisation, presenting insight to inform our investment decisions and making a compelling case to generate new financial commitments for our work.
About this role
The Public Affairs Officer is a new and exciting role in a rapidly expanding organisation at the forefront of youth policy. The successful candidate will have the opportunity to support the strengthening of Impetus’ public affairs profile, as well as support colleagues to strengthen and maintain relationships with parliamentarians, decision-makers, sector stakeholders and wider civil society.
We are looking for someone who shares our commitment to getting the support young people from disadvantaged background need in education and employment. You’ll have a passion for building and maintaining relationships with key stakeholders across government and the third sector. You will have a good understanding of the UK’s policy environment with an interest in increasing your knowledge and relationships in this area and developing and expanding links with a range of parliamentary, government and other key stakeholders.
The Public Affairs Officer will be part of the wider Public Affairs Team. Though you will report to the Head of Youth Employment Policy, you will work across both our education and employment policy work, and will be expected to regularly collaborate with the Communications Team, and will understand the role of communications in shaping the political agenda and the public debate. You will have experience of writing for a wide range of audiences, ranging from policy briefings to social media content.
This role supports the delivery of high-quality public affairs work, following agreed plans, templates and processes, and escalating risks or issues promptly.
We’re interested in candidates who can demonstrate strong organisational skills, with experience of either leading or supporting the coordination and delivery of events. We’d particularly like to hear from candidates who have managed a CRM database such as Salesforce. You will be a strong team player, with a collaborative working style.
We are also keen to see a demonstrated commitment to equity, diversity and inclusion (EDI), and interested to hear how you have led or supported any initiatives or projects relating to this.
We welcome application from underrepresented groups, particularly those who were eligible for free school meals as children. If you would like to chat about the role, please find more information listed in the Public Affairs Officer Recruitment Pack.
Key responsibilities
• Work with the Heads of Policy and Communications teams to contribute to public affairs plans by providing research, coordination and administrative support from the outset of each project
• Monitor and analyse political, policy developments and parliamentary activity, keeping your knowledge up to data and accurate, ensuring information is recorded using agreed templates and systems, and flagging relevant updates promptly
• Support the coordination of stakeholder engagement, including preparing briefings, organising meetings and maintaining accurate CRM records
• Coordinate and deliver public affairs events, including logistics, invitations, materials, briefing packs, on-the-day support and post-event follow-up for meetings, party conference activities, evidence sessions, roundtables, report launches and all other relevant events
• Manage our CRM database (Salesforce), ensuring data quality, completeness and accuracy, and flagging issues when needed
• Support the Communications Team to maintain and grow the profile of our policy work with priority audiences, following agreed brand guidelines, templates and approval processes
• Undertake some desk-based research to support policy projects when required, ensuring accuracy and clarity in all research outputs
• Assist in developing campaign tools and published materials
• Draft policy briefings, summaries, papers, presentations, and social media content
• Brief and support senior staff within the relevant policy areas, such as to prepare for a speaking event, roundtable, or high-level stakeholder meeting
• Monitor political and parliamentary developments and flag relevant updates and opportunities for influencing public policy to senior team members
• Support internal team processes by monitoring an allocated set of information sources, providing content for the internal and external newsletters, ensuring information management systems are kept up to date and accurate (e.g. briefing pack, team calendar)
• Contributing to a collaborative and inclusive team culture
• Attend relevant external events on behalf of the team and support colleagues by taking notes, preparing summaries and sharing relevant insights
Person specification
Essential
• A strong commitment to improving outcomes for young people from disadvantaged backgrounds, and an understanding of the barriers they face across education and employment
• Proven organisational skills and the ability to operate effectively in a busy office environment, including the ability to manage multiple tasks, meet deadlines, and work across different projects simultaneously.
• Able to follow agreed processes, templates and guidance, maintaining accurate records and escalating issues early
• Strong written communication skills, including the ability to write copy for a range of audiences and formats based on complex content e.g. policy briefings, blogs, articles, website content and more, and willingness to seek feedback to improve clarity and impact
• Demonstrable record of building and maintaining effective working relationships across an organisation, working co-operatively as part of a team, welcomes feedback, and seeks clarification when tasks or priorities are unclear
• Strong IT Skills (Microsoft Office skills essential)
• Comfortable handling data, ensuring accuracy, and following data quality and confidentiality standards
• Interest in politics and UK public policy and enthusiasm for developing professional knowledge in this area
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion
Desirable
• Experience supporting engagement with external stakeholders such as parliamentarians, civil servants, academics, researchers, and/or charity partners who influence and shape policy and its implementation (e.g. scheduling meetings, preparing briefings, drafting correspondence)
• Experience managing a CRM database or similar, ensuring information management systems are up to date
• Experience of leading and supporting event delivery and management including logistics, preparation, and coordinating inputs from colleagues
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Monday 9th March 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 16th March 2026.
2nd Interviews will take place on w/c 23rd March 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

Support homelessness people by helping them into stable accommodation, improve their health and wellbeing, and gain independence.
About the role
This role will play a vital role in supporting guests using our all year-round Day Centre and Night Shelter. You will work within a casework team working with clients on a 1:1 basis to develop and deliver individual support plans and will work in partnership with local organisations to provide a joined-up response to homelessness. Recognising homelessness is often a result of complex and multiple problems, you will use your communication and organisational skills to work with existing agencies and organisations to identify the best course of action for each individual. This role offers the opportunity to make a meaningful impact on the lives of individuals experiencing homelessness while developing your skills in communication and fundraising to support the charity's mission. We as an organisation are committed to ongoing professional development through our network of partners and support organisations both local and national. The variety within this role would suit someone who is looking to gain casework experience, or someone looking to broaden their existing knowledge.
Key responsibilities:
Operational
- Support the assessment of referrals in partnership with external referral agencies to determine suitability for all of our services
- Maintain accurate and up-to-date records on the client database, ensuring all information is handled securely and confidentially
- Work closely and collaboratively with colleagues, volunteers, and external support organisations to provide coordinated support.
Client engagement
- Assist in co-producing and delivering personalised support plans with each client that reflect their goals
- Take responsibility for a cohort of clients and undertake regular check-ins with them, liaising with external agencies to explore appropriate move-on options
- Help coordinate transitions from GHP services to next-stage accommodation or support
- Build positive relationships with clients, engaging with empathy, professionalism, and respect
- Offer wider support and referrals around welfare, housing, and wellbeing issues as determined by their personal support plan.
Service Development
- Develop personable & positive working relationships with a wide range of local services
- Contribute ideas to improve client processes and service delivery
- Assist in collecting and reporting feedback and data to support service evaluation to a range of stakeholders including trustees, funders and others.
Organisational engagement
- Contribute to organisational strategic planning and review of progress
- Contribute to the development of grant proposals and reporting as required
- Contribute to the development of relevant organisational policies and procedures
- Develop collaborative working relationships with all staff and volunteers.
For a full job description and person specification go to We're hiring - Greenwich Homeless Project.
The client requests no contact from agencies or media sales.
About Grow
Grow is a youth development charity working with 16-24 year olds facing significant challenges in Sheffield. Many young people we work with experience mental health difficulties that have resulted in social isolation and a lack of engagement in work or training prospects. Our programmes combine coaching with gardening and nature-based activities to help our trainees combat social isolation, boost their wellbeing and develop employability skills.
For our full candidate pack which introduces you to Grow, our strategy and how we work, as well as a full role description please visit our website.
Role Description
The Head of Programmes and Impact is a strategic leadership role responsible for shaping Grow’s overarching programme strategy and ensuring its successful delivery against our five-year plan. The role oversees everything from green space expansion to the growth of our employer networks, ensuring every project delivers transformative results.
A key priority will be evolving our impact framework by gathering the evidence and long-term data needed to showcase our success to partners and funders. This is a high-level leadership role for a passionate professional dedicated to operational excellence, equality, and the future of youth development in Sheffield.
Programme Strategy & Governance
- Develop Grow’s overarching programme strategy, ensuring seamless alignment with the overall five-year strategic plan.
- Oversee programme delivery and green space development.
- Execute strategic reporting, providing clear programme updates and maintaining accountability for all related actions.
- Cultivate strategic partnerships with external organisations to expand Grow’s reach, open opportunities to deliver programmes in new areas, and increase overall impact.
- Expand Grow’s employment partner network, securing new partners to provide meaningful work experience placements.
- Develop a co‑production strategy that brings alumni together to shape Grow’s future direction and share their insights with staff and Trustees.
Impact Monitoring & Evaluation
- Develop Grow’s monitoring and evaluation framework, ensuring all team members are fully inducted in its use and understand the importance of consistent data collection.
- Coordinate the production of impact reports, presenting clear evidence of Grow’s success by analysing and communicating data from across all programmes to stakeholders and funders.
- Develop and oversee robust systems to track long‑term trainee outcomes in education, employment, and training, integrating national benchmarks and sector‑wide data to assess Grow’s performance against best practice in the youth and charity sectors.
Leadership & Team Management
- Oversee the Programme Team in the delivery of all Grow activities.
- Develop a culture of continuous learning within the team, encouraging feedback and professional growth.
- Deliver effective budget management for the Programme Team.
- Oversee and feed into health and safety and risk assessment processes for programmes.
Central Operations
- Work alongside the Operations Manager to ensure Grow’s central systems are working efficiently and that the Programme Team has the necessary tools and resources to succeed.
- Act as a driver for equality, diversity and inclusion; supporting the development of effective policies, procedures and the delivery plans and projects are in place and promoted.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Administration Officer - 14 hours per week – remote working.
Salary Scale £23,000 - £27,000 (pro rata)
A wonderful opportunity has arisen to join our small, passionate team. We are looking for a self-motivated individual who can commit to the Charitable Objectives of this Christian Charity. We are looking for a self‑motivated individual who is committed to the charitable objectives and Christian ethos of ICC. This role has direct responsibility for day-to-day administration of the ICC UK remote office, including general donor and office support, as well as managing and maintaining the ICC UK Storage Facility.
A desirable part of the role includes supporting financial administration and reporting tasks. Knowledge of financial systems like Xero or Sage, Direct Debit management and Gift Aid.
This is an exciting part-time role with a Charity caring for children and families with disabilities in China. International China Concern (ICC) has been established for over 30 years and the UK National Office is looking forward to our next phase of growth.
A Genuine Occupational Requirement (GOR) exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010.
Main Responsibilities:
Office & Administrative Operations
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Manage day‑to‑day office operations to ensure a welcoming, efficient, and well‑organised working environment.
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Oversee office supplies, equipment, stationery orders, and relationships with vendors.
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Maintain digital and physical filing systems, ensuring documents are stored securely and are easy to locate.
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Support onboarding and practical arrangements for new staff, volunteers, and interns.
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Point of contact and responsible for maintaining the ICC UK Storage Facility. (Currently situated in Newcastle upon Tyne)
Executive & Team Support
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Provide administrative support to the Executive Director and wider leadership team, including diary coordination, travel booking, meeting preparation, and expense processing.
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Assist in preparing board papers, agendas, minutes, and follow‑up actions for ICC UK Board and sub‑committee meetings.
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Support internal communication by ensuring timely circulation of updates, documents, and scheduled reminders.
Finance & Compliance Support
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Assist with routine finance administration, including invoice processing, receipts collation, card reconciliation, and liaising with the ICC UK finance team as needed.
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Maintain accurate records for compliance, audits, safeguarding training, and policy renewals.
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Support contract and lease administration (e.g., office lease, supplier agreements, insurance renewals).
Event & Travel Coordination
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Coordinate logistics for UK events, training days, team gatherings, and visits from international colleagues.
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Manage bookings, venue arrangements, hospitality, travel itineraries, and attendee communications.
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Support international travel preparation, including documentation, itinerary organisation, and expense tracking.
Communications & Public-Facing Support
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Serve as a friendly first point of contact for enquiries via email, phone, and the ICC UK office address.
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Assist with maintaining contact databases and ensuring GDPR‑compliant data handling.
Systems & Organisation
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Maintain shared calendars, organisational systems, and internal workflows to ensure alignment across the team.
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Help ensure consistency of templates, branding, and standard documents across ICC UK.
General Duties
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Uphold ICC’s mission, values, and commitment to hospitality, clarity, and servant‑hearted support.
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Undertake other reasonable administrative tasks as required to support the smooth running of ICC UK and its partnership with ICC International.
Deadline for applications: 16th March 2026
Reg Charity No 1164736
ICC acknowledges our duty of care to safeguard, protect and promote the welfare of children. As such we are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice requirements. Training will be provided where needed to ensure ICC’s policies and procedures on Safeguarding are adhered to.
The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment.
The offer of a permanent contract of employment will be subject to references and a 6 month probation period.
Our Mission is to ensure every child with a disability in China is embraced by love, fueled by hope, and empowered with life-changing opportunities.

The client requests no contact from agencies or media sales.
This is a great opportunity to join a purpose-led health and care charity as their Participant Engagement Lead, supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.
This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.
If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you!
Role: Participant Engagement Lead
Organisation Type: Health and care charity
Salary/Rate: £23 – £26 per hour
Working Arrangements: Hybrid – 2 days per week in London office
Employment Type: Temporary position
Hours: Full time 35 hours per week
Duration: 3 - 6 months approx..
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged!
The Role:
As the Participant Engagement Lead, you’ll play a central part in growing enrolment across my client’s leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant.
Your responsibilities will include:
- Acting as the primary point of contact for prospective participants across open programmes
- Proactively nurturing enquiries and guiding individuals through to enrolment
- Managing the full application and admissions cycle using a new system
- Coordinating virtual interviews and communicating outcomes promptly
- Overseeing onboarding, invoicing, ticketing and participant communications
- Maintaining accurate recruitment metrics and reporting against targets
- Collaborating with marketing colleagues to align campaigns with recruitment goals
- Contributing to promotional messaging and ensuring programme information is accurate across channels
- Working closely with programme leads to ensure seamless handover from recruitment to delivery
- Identifying opportunities to streamline and enhance recruitment processes
About You:
You’ll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets.
You’ll also have:
- Experience handling high-volume enquiries with professionalism and responsiveness
- Strong organisational skills and the ability to manage multiple workflows simultaneously
- Confidence with data, reporting, budgeting and forecasting
- Excellent written and verbal communication, with a warm and persuasive tone
- Strong CRM/database experience and high attention to accuracy
- A collaborative approach and the ability to work cross-functionally
- A proactive, solutions-focused mindset and comfort working in a changing environment
- Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential.
Why Apply?
This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You’ll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.
If you’re motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt.
Interested?
CVs are being reviewed on a rolling basis – early applications are encouraged.
Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
At ELHAP, we provide adventure play to hundreds of children and young people with disabilities from across East London and Essex.
We have an exciting opportunity to join our growing fundraising team as we look toward the charity's 50th anniversary in 2026.
The ELHAP Volunteer and Community Events Officer will play a pivotal role in enabling ELHAP to achieve its goals - helping us to reach more supporters and raise vital funds through volunteering partnerships and community fundraising events. You’ll be at the heart of building relationships, creating impact, and driving income that directly transforms the support available for children and young people with disabilities.
Reporting to the Fundraising Manager, the Volunteer and Community Events Officer will be the driving force behind volunteer recruitment, ensuring ELHAP has a thriving network of passionate, well-supported volunteers who feel valued and are making meaningful contributions to our mission. You'll manage the complete volunteer journey - from attraction and onboarding through to retention and recognition - creating rewarding experiences that keep volunteers engaged and motivated.
Alongside volunteer management, you'll take the lead in planning and executing fundraising events that bring our community together, raise vital funds, and celebrate ELHAP's work. You'll also support individuals, groups, schools, and businesses undertaking their own fundraising challenges on our behalf.
This is a hands-on role perfect for someone who thrives on building relationships, loves bringing people together, and can juggle multiple projects with creativity, energy, and excellent organisational skills. You'll work collaboratively across the team to ensure every volunteer interaction and event strengthens ELHAP's presence and impact in the community.
This is a highly rewarding position for a creative and dynamic individual to make a genuine difference to families of children and young people with disabilities from across East London and Essex.
Ideally, you will bring the following to the role:
- Experience in event planning and delivery, ideally within a charity or community setting
- Experience in fundraising activities or supporting fundraising campaigns
- Experience of volunteer recruitment, management, or community engagement
- Knowledge of safeguarding practices in a youth or community setting.
- Exceptionally well organised with strong project management skills and the ability to manage multiple priorities simultaneously
- Warm, personable, and approachable and able to build strong relationships with volunteers, supporters, and community partners.
- Excellent verbal and written communication skills, with the ability to engage diverse audiences
- Warm, personable, and approachable with a genuine passion for community engagement and volunteering
- Proactive, solution-focused approach with a "can-do" attitude and ability to work independently.
- Confident and adaptable, comfortable working in a fast-paced environment with changing priorities
- Collaborative team player committed to building positive working relationships and supporting colleagues
- High level of integrity and commitment to ELHAP's values and mission
This post is exempt from the Rehabilitation of Offenders Act 1974; the successful applicants will be expected to undertake satisfactory DBS Enhanced Disclosures. ELHAP is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
ELHAP Charity Registration No: 1077508. ELHAP is an equal opportunities employer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Leukaemia UK – Our Charity
We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research and campaigning for change.
Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer. And the physical and psychological impact can be lifelong.
Our current 5-year strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we have embarked on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.
We are seeking an experienced, driven and passionate Head of Philanthropy to lead on delivering income from our High Value (HV) audiences and income streams. We are looking for someone with energy and ambition, who can demonstrate strategic leadership to maximise fundraising opportunities across Major Giving, Trusts and Foundations, Special Events and Corporate Partnerships. The post holder will be a key part of the Fundraising Leadership Team, helping to grow our supporter networks, optimise supporter experience and contributing to the development of the overall fundraising growth strategy, at this crucial stage as we complete the current cycle and move into our new 5-year strategy period in 2027.
Team
We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do. We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity maximises voluntary income to invest in more life-changing research, so that we can continue to have impact for those with a leukaemia diagnosis.
From us you can expect all the laughter you can handle, as well as great challenge and support. We are all about delivering exceptional supporter experience and making a real difference to people’s lives.
You will be part of an ambitious fundraising team driving growth across the portfolio, so we can fund more leukaemia research and save more lives from this devastating disease. You will report to the Director of Fundraising, working alongside the Head of Public Fundraising, and collaborating across the wider organisation to ensure fundraising aligns with our organisational priorities and values (Bold, Collaborative, Curious) and feels insight-driven, strategic and competitive in a crowded marketplace.
Leukaemia UK and You
In 2025 we invested in growing our fundraising team so that we could fund more life-changing research, to increase our understanding of leukemia as a disease, and accelerate the development of kinder, more effective treatments. This included investment to grow the Philanthropy fundraising team, develop new fundraising products, increase our supporter networks, and build a stronger pipeline. As a result, we have seen significant year-on-year growth for a charity of our size and are keen to maintain this trajectory with the opportunities in front of us.
We are in the final year of our current 5-year organisational strategy cycle and in the process of developing our new 5-year fundraising strategy, so you will be instrumental in bridging the gap, delivering against agreed income targets for 2026 and driving forward new plans into 2027.
Reporting to the Director of Fundraising, the post holder will at times be required to work both strategically and operationally, autonomously and collaboratively, as a critical member of the Fundraising Leadership Team. You will be results-driven with an appetite to innovate and drive continuous improvement, leading to increased conversions, deepened relationships, and long-term high value support to upscale our research programme.
Skills and Experience
- Previous experience of being a Head of Philanthropy, demonstrating strategic leadership with a remit that includes oversight of a broad High Value fundraising portfolio, across multiple income streams.
- Experience of applying the principles of Philanthropy fundraising to develop and nurture a growing pipeline of 5- and 6-figure gift opportunities for supporters able to give at the highest levels.
- Experience of managing engaging Major Giving and Trusts & Foundations fundraising programmes to generate a warm pipeline of 5- and 6-figure gifts.
- Experience of overseeing a Special Events programme, comprising both fundraising and cultivation events.
- Experience of overseeing a Corporate partnerships portfolio and representing the charity at a senior level.
- Demonstrable experience of managing a high-performing team, focussing on creating a culture where people thrive as individuals.
- Strong experience of building effective relationships with internal and external partners, senior stakeholders and suppliers, leading on the key relationships for the charity.
- Strong written and oral communication skills with a real talent for connecting and influencing people at all levels.
- Strong project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising events and campaigns.
- Proven experience of driving effective High Value stewardship programmes to maximise supporter experience.
- Great listening skills and the ability to interpret the needs of individuals, teams, and organisations.
- Ability to think through complex issues and produce evidenced-based judgements.
- Experience of setting and managing annual budgets, monitoring, and reconciling results and financial performance in income and expenditure. Providing associated narratives and monthly reforecasts.
- Working to a wide range of financial and non-financial KPIs set in annual activity plans.
- Ability to work well cross-organisationally, recognising different teams’ priorities and workloads.
- Entrepreneurial and results-led, with the ability to lead programmes of fundraising activity, with strategic, well thought through resourcing to deliver growth.
Knowledge
- Excellent specialist knowledge of the principals and methods underpinning successful Philanthropy fundraising and stakeholder management across Major Giving, Trusts and Corporate partnerships.
- Up-to-date knowledge of current fundraising trends.
- High level knowledge of Salesforce CRM and how best to steward supporters.
- High level knowledge and understanding of charity law in relation to legacy fundraising, GDPR, PECR, data protection and other relevant fundraising regulation.
Role specifics
- Hours: 0.8 FTE are 30 hours per week – days and times to be agreed
- 12 months fixed term contract – maternity cover
- Location: We are very flexible! Whilst our hybrid working policy is a minimum of two days per month in our London office, for this role we would typically expect the role holder to be in the office once a week.
- Salary range £55,000 - £65,000 (FTE)
Applications
If you feel you have the passion for our work and the right mix of experience, skills, energy, and flair to embrace this broad and challenging leadership role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert.
- First interviews will be held via Teams Monday 16th and Tuesday 17th March 2026
- Second interviews will be face to face in our London Offices – at 26 Great Queen St, London WC2B 5Bl on either Tuesday 24th or Wednesday 25th March 2026
- We are proud of our benefits – see a summary on our website in the section Work With Us
Application instructions: To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter.
Closing Date: Midnight Sunday 8th March 2026
I look forward to hearing from you!
Holly Hastings-Payne
Director of Fundraising
Together we can find and fund the research that matters most to people living with blood cancer.
The client requests no contact from agencies or media sales.
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
CoppaFeel! is seeking an inspiring and strategic Fundraising Director to lead our fundraising activity and help to drive the next phase of our growth.
As a key member of the senior leadership team, you’ll be responsible for shaping and delivering our fundraising strategy, ensuring a strong, diverse and sustainable income portfolio that enables us to reach more people and move closer to a world where all breast cancers are diagnosed early. Leading and supporting a newly formed but high performing team, you’ll oversee new business development, high value corporate partnerships and outstanding stewardship of our supporters. Working closely with the CEO and colleagues across the organisation you’ll set ambitious targets, identify opportunities for growth and champion long term, values aligned partnerships.
CoppaFeel! has experienced a period of exceptional financial growth, increasing income from £1.6m to £7m in 5 years, driven in large part by the success of our partnership with Asda. This has placed the organisation in a strong and exciting position with the opportunity to build for the long term, diversify our income, and significantly increase our impact.
The Fundraising Director will provide bold, strategic leadership to shape the next phase of CoppaFeel!’s growth, evolving our fundraising model, reducing reliance on any single income stream and ensuring long term sustainability. This role is about setting vision, unlocking opportunity and embedding fundraising as a strategic, organisation wide function. While oversight of day to day fundraising performance remains important, this role is fundamentally future focused building resilience and driving innovation.
This is a hybrid role requiring 2 days per week in our offices based in London Bridge. This role sits within our Senior Management Team and reports into the CEO.
Duties and responsibilities
Strategy & Leadership
- Work as part of the CoppaFeel! SMT shaping the organisational strategy, culture and cross departmental ways of working
- Set and lead an ambitious, multi year fundraising vision aligned to CoppaFeel!’s organisational strategy and impact goals
- Develop and support the Fundraising Team in the delivery of the fundraising strategy to ensure long term sustainability and maximum impact
- Provide strong, clear and consistent leadership through a period of growth, transformation and increasing complexity
- Champion innovation, testing and learning across all fundraising streams to unlock new opportunities and audiences
- Work collaboratively across all departments to ensure that fundraising is integrated across the organisation and aligned with our organisational delivery
Governance
- Work closely with the SMT to develop strategic recommendations for the Board of Trustees and support effective governance
- Development of the 3 year budget, including regular reforecasting and longer term projections to inform investment and growth decisions
- Analyse and monitor the ROI of across all income streams, using insight to drive decision making!
- Take on fundraising related governance responsibilities, including attendance at Finance Committee meetings and contributing to the annual report.
- Provide confident, strategic leadership on financial risk, opportunity and sustainability
Fundraising
- Drive the delivery of CoppaFeel!'s growth strategy, including achieving fundraising targets across multiple fundraising streams
- Develop new strategies and adapt existing ones in response to external trends, audience insight and organisational priorities
- Support the Asda partnership at a strategic level, ensuring income is stewarded effectively and impact is clearly reported
- Oversee and empower the Department Heads in the implementation and optimitisation of the fundraising strategy
- Lead the diversification of income, reducing reliance on any single partner or activity and building a resilient, balanced fundraising portfolio Identify and develop fundraising opportunities that are accessible, inclusive and engaging for 18–24-year-olds and priority audiences
Sector representation
- Act as a visible ambassador for CoppaFeel! within the fundraising sector
- Build CoppaFeel!’s fundraising credibility through conference speaking, thought leadership, award entries and sector engagement
General duties of a CoppaFeel! employee
- To work cooperatively, respectfully and effectively with colleagues to ensure CoppaFeel! achieves its annual strategy
- Update database with relevant contacts
- To assist in identifying and highlighting key external trends which are relevant to the Charity’s operation and provide relevant advice
- To participate, as appropriate, in staff forums and meetings
- To adhere to CoppaFeel!’s Policies and Procedures
- To be flexible with working hours and be willing to work weekend hours where appropriate (i.e. fundraising events) where time off in lieu will be rewarded
- To carry out other tasks as required by the CEO occasionally
Skills and attributes
Essential
- Strong negotiation and influencing skills, with the ability to represent CoppaFeel! credibly at the highest levels
- Experience operating successfully at a strategic leadership level within a medium sized or large organisation
- A proven, creative and commercial approach to income generation, underpinned by strong market insight
- Strong financial acumen, with confidence in budget management, forecasting and ROI analysis
- Experience reshaping or diversifying a fundraising portfolio
- Experience working closely with and presenting to a Board of Trustees and senior stakeholders
- Ability to inspire, lead and develop high performing teams
- Excellent written and verbal communication skills, with sound judgement around risk and reputation
- Thrives in a fast paced, ambitious and evolving environment
Desirable
- Comfortable leading through change, complexity and growth
- Experience working in a rapidly scaling organisation
Application information
Applications will close on Sunday 8th March 2026 with the aim to commence first interviews on W/C 9th March 2026.
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.
Main benefits, Terms & Conditions
Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.
- Employee Assistance Programme; advice and support offered by an external body.
- Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
- Access to Self Space training and 1:1 therapy
- Core working hours of 10am to 4pm
- Working from home up to 3 days per week
- Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies
- Training; we have a budget each year for employees training and development plans.
- Treats cupboard; full of biscuits, fruit, chips, fancy tea, coffee, and snacks.
- Expenses; travel for events and food during events will be reimbursed.
- Notice period: 3 months
All annual leave and benefits are pro-rata'd for part time employees.
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Individual Giving Officer
Salary: £30,255 - £37,732
Location: Remote with occasional travel to Downton / London for meetings.
Hours: Full time, 35 hours per week
Contract: Permanent position
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
You’ll lead on the delivery of direct mail appeals, following the process through from concept ideation to data briefing, from sourcing impactful content, managing the print process, to the final appeal landing with supporters. Importantly, the appeals will be across a variety of channels in addition to direct mail, and you’ll be at the forefront of leading post campaign reviews.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You have experience delivering direct response marketing campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
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Love building long-term supporter relationships
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Enjoy taking ownership and seeing campaigns through end to end
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Use insight and analysis to inform decisions and improve performance
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Are organised and detail-focused
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Value collaboration and shared success
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Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.
Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
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Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
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29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
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Opportunity to buy and sell up to 5 days annual leave per year.
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Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
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3 volunteer days per year to support the Help for Heroes community.
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A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
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Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 1st March 2026
Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker.
You’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.
You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.
The role requires evening and weekend work.
What You’ll Bring:
• Experience working with individuals in mental health crises or with complex needs.
• Excellent listening, communication, and motivational skills.
• Resilience and a calm approach to challenging situations.
This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.
Apply Now to be part of a service that saves lives and transforms wellbeing.
We offer:
· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
· Contributory pension
· Bonus 1 day of annual leave per year over the festive period (pro rata)
· Employee Assistance Programme (EAP) which includes free counselling sessions
· Training and personal development opportunities
· Paid time off for medical appointments
· Staff away days and socials
The successful candidate will be subject to a Disclosure & Barring (DBS) check.
Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role. Only shortlisted candidates will be contacted.
Please detail in your cover letter how you meet the person specification for the role.
The client requests no contact from agencies or media sales.
Location: Camden Refuges/Frances House (with some travel across other locations in London)
Salary: £32,319 - £34,538 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: Fixed Term Contract (Until 30th June 2026)
Closing Date: Wednesday 25th February 2026
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Refuge Worker at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Frances House is a specialist refuge accommodating 8 women affected by VAWG and multiple disadvantages. The house is staffed 24/7 and all work with residents is trauma informed.
About the Role
This role offers a great opportunity for those looking to deepen their experience supporting survivors with more complex needs. Due to the specialist nature of the work and this role, you will hold a caseload of four Key Clients, allowing you to provide focused and compassionate support.
This is an established role at Frances House. Specialist Refuge Workers work in shifts, 8am – 4pm and 1pm - 9pm (rotating alternative weeks, including some weekend shifts).
About You
Ideal candidates will have experience of working intensively with service users in an accommodation setting and be adept at risk and needs assessment and support planning.
You will be able to demonstrate knowledge of the intersection between domestic abuse and multiple disadvantages, a developed understanding of how this can make it difficult for women to engage with support, and an ability to reflect on your own practice.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
White Ribbon is the leading organisation in the UK working to engage men and boys in ending violence against women and girls. Our mission is to prevent men’s violence against women through addressing its root causes, gender inequality and harmful gender norms and stereotypes. We do this by working with individual men and boys, organisations, and the community, helping them to understand the scale of the problem, and how they can be part of the solution.
This is an exciting time to join White Ribbon as our work and profile has grown significantly over recent years as the importance of engaging men in ending violence has become more apparent. We have an increasing public presence, through campaigning activities, policy influence, in the media and online.
Location: This post is remote or hybrid working at our offices in Hebden Bridge, but you must be willing and able to travel to meet with colleagues, including a quarterly full staff meeting at Hebden Bridge. This post requires travel to attend events and meetings throughout England and Wales.
You will work closely with the Campaigns and Policy Manager, take ownership of projects and work collaboratively with internal teams and external stakeholders, from Parliamentarians to Ambassadors and Champions, our grassroots changemakers. You will help shape and implement impactful campaigns that align with our strategic aims, engage men and boys as allies, and drive forward our ambition to transform the cultures that underpin gender-based violence and will be helping to deliver our flagship campaign White Ribbon Day and the following 16 days of activism.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.
Contract: Permanent part time – 18.5 hours per week, weekdays.
We’re open to discussing working patterns that match both your needs and our service delivery. We’re also open to discussing an opportunity for 24 hours.
Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum)
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please apply today to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
For more information about our BB4K service please visit our website where you will also find contact details and information about how to apply.
Closing date: 9am, Fri 27 February 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
About the role
Since 2018, the LRU has grown its membership to over 6000 renters across London. Through our six branches, we support renters to take action to transform the housing system. Organising in communities, the LRU runs training, facilitates peer support, takes collective action and campaigns on local issues, to grow our power.
The purpose of this role is to support the growth and collective leadership of our branch members in and around the Lewisham branch. This work will support the union’s fundamental goal of transforming the housing system, in alignment with our values and strategy agreements. The work will include recruiting and activating new members, and facilitating leadership from a broad base of renters, with a particular emphasis on working with those who face the worst impacts of the housing crisis.
How we work at LRU
You will be part of the LRU staff team alongside 13 other staff, who work with members to build the power of the union by organising, campaigning, training and facilitating peer support and member solidarity actions. We expect staff to uphold the union's values, and work together to implement collectively agreed strategies. Each staff member has a line manager, and the staff team are accountable to the elected member Coordinating Group, and to each other.
The client requests no contact from agencies or media sales.
Purpose of the Role
The Digital and Operational Lead will lead the development and day-to-day delivery of the eoa’s digital systems including our AMS and SSoT (iMIS) and member community platform (Thrive by Higher Logic), operational infrastructure, and working environment (office and WFH).
The role will ensure the smooth running of core business systems and services, embedding a data-driven, member-focused approach and supporting the delivery of our ambitious sector growth strategy.
Role Summary
- Contract: Permanent
- Hours: 37.5 hours per week
- Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
- Salary: £35,000
- Pension: Up to 7% employer pension match (from year 1 anniversary)
- Annual Leave: 30 days leave + bank holidays
- Reports to: Membership & Operations Director
- Management of:N/A
Key Responsibilities
Systems, Technology, and Intelligence
- Lead the delivery, development, and optimisation of our digital infrastructure, including implementation of AI, liaising with suppliers and internal stakeholders to ensure business critical systems are maintained, secure, and future-proofed.
- Drive creation and delivery of seamless, engaging digital experiences that support member acquisition and retention, and generate measurable ROI.
- Ensure high digital adoption among staff and members while championing the use of iMIS (the eoa’s AMS) as a single source of truth.
- Ensure high quality data management practices and support teams in using data for business insight and decision-making.
Business Operations
- Lead on all office and work from home functions including service provision, maintenance, insurances, H&S, and contracts with suppliers and landlords representatives.
- Support delivery of our people and culture strategy.
- Oversee our people processes including recruitment, onboarding and offboarding, staff contracts, holiday and absence records.
- Maintain accurate documentation and ensure regular reviews of safety and operational processes.
Knowledge, Experience, and Attributes
- Confident using and maintaining digital platforms and systems (e.g. CRM, AMS, online communities, IT tools).
- Skilled in using digital tools, and in interest in implementing AI, to improve operational efficiency and UX.
- Data-literate, with experience supporting colleagues to use systems for data-led decision making.
- Experience in change management or embedding new systems or processes across an organisation.
- Confident in supplier and stakeholder coordination to deliver on agreed service levels.
- Experience in operations, office coordination, or systems support within a membership body, charity, association, or SME.
- Knowledge of people and culture practices in small teams.
- Knowledge of health and safety compliance in an office setting.
- Strong organisational and problem-solving skills, with an ability to prioritise and deliver against competing deadlines.
- Knowledge or interest of employee ownership and experience working in a purpose led organisation.
What Constitutes Success in This Role?
Success in this role will mean delivering high performing digital systems that enhance member experience, strengthen engagement, and enable growth through smarter use of data. Strong supplier relationships and effective cost management will demonstrate tangible impact. Day-to-day operations will run smoothly, with efficient support for hybrid working and the seamless delivery of core operational services.
Key outcomes for the role
- Outcome: The eoa office and WFH environment is well managed, safe, and compliant with the relevant legislation and standards.
- Measure: All compliance checks (e.g. risk and DSE assessments) completed on time and documented, with no compliance breaches.
- Outcome: High- performing and future-proof digital infrastructure. All core systems are integrated, meet user needs, are stable and secure.
- Measure: Resolution of critical issues within agreed SLAs; positive feedback from staff and key users in staff and member satisfaction surveys.
- Outcome: Member experience streamlined, engaging and user-friendly digital interactions with the eoa.
- Measure: Member satisfaction with digital services has an NPS of 40 in annual member survey; measurable improvement in digital engagement metrics.
- Outcome: New system functionality, updates or digital solutions are introduced on time, on budget, and with high adoption by staff and members.
- Measure: 100%+ internal adoption rate for new systems or features; post-implementation review shows on-time delivery and positive ROI or user feedback.
- Outcome: eoa uses accurate, timely data from a single source of truth to inform decisions and improve member services.
- Measure: All teams actively using iMIS data to report on KPIs or inform decision-making; data quality score (e.g. % of complete member profiles) reaches 85%.
- Outcome: Contracts with digital and operational suppliers deliver value, performance and are aligned with organisational priorities.
- Measure: Supplier contracts are delivering on time and budget, with at least 90% supplier performance rated satisfactory or above.
How to apply
To apply, please submit:
- A two-page CV
- And and one of either:
- Cover letter setting out your motivation, approach, and what you will bring to the role
- Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role
Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in Manchester w.c. 9 March 2026.
The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



The client requests no contact from agencies or media sales.

