Digital delivery manager jobs
Membership Growth & Engagement Manager (Direct Debit Membership)
Job details:
- London (Hybrid / Field-based across Greater London)
- Fundraising & Membership Growth
- Fixed-term: 12 months with opportunity to renew, dependant on performance.
- Salary: £40,000
Who we are:
We want to create a world filled with wildlife, and we do this through pioneering community engagement and Rewilding Our Future. For us, rewilding is about rewilding people as well as rewilding nature, reconnecting communities to the natural world and restoring functional ecosystems through habitat restoration and species reintroductions.
From our work to reintroduce beavers to London for the first time in 400 years, to restoring river catchments with water voles, we focus on interventions that create real ecological change on the ground. We support landscape-scale recovery too, from bringing back iconic species such as white storks and working on wider habitat restoration across East Anglia.
The need
To grow Citizen Zoo sustainably, we need to grow our secure unrestricted income. Our monthly, direct debit membership currently brings in around £10k per year, and we’re aiming to grow this towards £60K per year within the first 12 months (or 1,000 equivalent members), through improved digital acquisition, better retention, and a strong on-the-ground recruitment presence across London.
Who you are
You are an adaptable, entrepreneurial fundraiser/marketer who loves turning public interest into long-term support. You are equally comfortable improving a digital join journey and writing supporter comms, and getting out in the field, setting up a stand at events, speaking to the public and signing people up to monthly direct debits. You thrive working independently, you’re confident working to targets, and you use data to learn fast and improve performance. You’re motivated by building something that compounds: a membership base that grows every month and funds rewilding for years to come.
The Team & The Role
We’re a not-for-profit social enterprise with a team who mostly work from home in London. You’ll work as part of this remote team from home, our shared desk spaces in central London, and out on the ground at events, partner venues and project sites across the city and beyond. You’ll work closely with delivery and communications colleagues to turn audiences (visitors, volunteers, event attendees, online supporters) into loyal members, and ensure members receive a positive, joined-up experience that retains them long term.
What you’ll do
You will own and deliver a data-led membership growth plan that increases acquisition, improves retention, and grows member value (including upgrades from £3 → £5/month over time). You’ll sharpen Citizen Zoo’s membership proposition so it clearly connects supporters to our impact, and you’ll turn that into campaigns and activity that consistently convert interest into monthly direct debits.
Digitally, you’ll create and optimise the online join journey (landing pages, forms and messaging) and run recruitment activity across email and social. You’ll work with agency partners to plan and launch Meta and/or Google campaigns, shape and iterate creative, manage a monthly marketing budget, and improve cost-per-join and conversion rates through ongoing performance monitoring.
For retention, you’ll build joined-up supporter journeys from welcome/onboarding through impact updates, renewal/retention thorough engagement and exclusive membership offerings, upgrade prompts and lapsed reactivation. You’ll use segmentation and insight to keep communications relevant, strengthen the member experience, and reduce churn.
On the ground, you’ll lead in-person recruitment across Greater London at events, fairs, community days and partner sites, setting up an effective stand, engaging the public, and signing people up to direct debit. You’ll keep improving the recruitment “kit” (scripts, FAQs, signage, QR codes and follow-up journeys) and coordinate volunteer/colleague support when needed.
Ideal candidates will also focus on lifetime value (LTV) of supporting members and as such be able to work towards an appropriate cost-per-acquisition target (CPA).
Minimum requirements
- Full UK driving licence (hard requirement), candidates will not be considered without one (please ensure you list this on your CV).
- Demonstrable experience growing income or supporters through membership, regular giving, direct marketing, subscriptions, fundraising, or performance marketing.
- Experience delivering campaigns across digital channels (email/social), and using data/insight to improve results.
- Confidence in communicating with the public, including proactively starting conversations and handling objections.
- Strong organisational skills and ability to manage multiple workstreams independently.
- Willingness to travel across Greater London and work occasional evenings/weekends (time off in lieu provided).
Preferred requirements
- Experience managing a membership scheme (acquisition + retention) with clear performance targets.
- Experience using a CRM or ticketing/membership platform (e.g., Hubspot, Salesforce, Spektrix, Tessitura or similar).
- Experience running or supporting face-to-face fundraising/membership recruitment at events.
- Experience managing external suppliers (design/print/digital) and working with paid social agencies.
- Understanding of GDPR-consistent supporter communications and supporter care best practice.
Success measures (first year)
In your first 12 months, success will look like building a repeatable membership growth engine that consistently brings in new direct debits through a combination of digital campaigns and in-person recruitment, while improving retention so income compounds over time.
You will be expected to help grow membership income from around £10k/year towards £60K/year, supported by clear monthly targets, a functioning reporting dashboard, and evidence-based optimisation of messaging, channels, and supporter journeys. You’ll also put in place a retention programme that reduces churn and increases lifetime value, so membership becomes a reliable, scalable source of unrestricted funding for Citizen Zoo’s rewilding work.
Working Hours
At Citizen Zoo we have standard working hours from 09:00–17:30, but team members can start earlier or later if agreed with your line manager. This role will require occasional evening and weekend work, particularly around events and recruitment opportunities, and this is given back as time off in lieu.
Location
Must be able to travel regularly across all of London, and across other parts of Greater London, to deliver events and recruitment activity.
Benefits
In return for your enthusiasm and expertise, we’ll reward you with a competitive salary and an enviable range of benefits including 24 days holiday a year (with the option to buy more days) that rises by one day per year of service after your initial 5 years at Citizen Zoo, as well as pension and life assurance.
Perks
Subsidised gym membership, social events and parties, and a day off for your birthday. We’re proud to offer progressive and flexible working practices designed to give you the work-life balance you need.
Application Timelines & Deadline
- Please submit your application by 23:59 on 15th Feb
- Review week: From 16th to 22nd Feb
- Invitation to Interview: by Friday 27th Feb
- Interviews: Friday 6th March
Human Resources Manager (maternity cover)
Salary: £45,000-£50,000 / year
Location: Our offices are in Toynbee Hall, East London, but we welcome applicants from across the UK who do not wish to relocate. You should be willing to travel to our London office for team and project meetings up to six times per year. Project related travel costs will be reimbursed
Hours: Four to five days a week (flexible – minimum 28 hours/ week). The Young Foundation supports a 4.5 day working week and staff work this, wherever possible (pro rata for those working less than a 35-hour week)
Contract: Up to one year fixed term contract. Start date March 2026
Benefits: 25 days annual leave plus three office closure days between Christmas and New Year. We also provide two wellbeing days per year. Staff are signed up to one of two pension schemes and access a personalised well-being budget through Better Space. All employees also have access to our Employee Assistance Programme.
About The Young Foundation
The Young Foundation is a not-for-profit organisation driving community research and social innovation. We bring communities, organisations and policymakers together to understand the issues people care about and support collective action to improve lives. We involve communities in research and innovate together to inspire positive change.
About the role
We are looking for an experienced HR professional to lead and run the HR function at both a strategic and operational level, providing expert guidance and leadership across the organisation. You will provide high-level support to the Chief Executive and Chief Operating Officer, ensuring the timely and effective delivery of HR services, both internally and with external partners.
This role is particularly suited to a confident, adaptable HR leader who can support and guide the organisation through a period of significant change, including the transition to a new CEO. You will play a key role in shaping organisational culture, embedding change initiatives, and ensuring HR strategies align with business objectives and values.
The successful candidate will combine strong operational HR expertise with strategic insight, acting as a trusted advisor to senior leaders while maintaining high standards of governance, compliance, and employee experience.
About you
We are recruiting an experienced Human Resources Manager with a strong track record of providing strategic HR leadership at a senior level, ideally within the charity or social impact sectors. You should have extensive experience in employee relations, performance management, and organisational development, with the ability to advise senior leaders and resolve complex HR issues with discretion and professionalism.
This role would suit a motivated self-starter with a passion for the work we do, someone who can work independently while also influencing and collaborating with senior teams and trustees. You will have a deep understanding of inclusive recruitment, employment law, payroll, pensions, and HR systems.
You should be a proactive, CIPD Level 7-qualified professional (or equivalent senior-level experience) with the ability to embed equality, diversity, and inclusion into all aspects of HR practice. Strong stakeholder management, strategic thinking, and the ability to turn people insights into actionable organisational improvements are essential.
Process
This is a two-stage application process. The first stage will involve an interview, and the second stage will consist of an interview and a potential task.
First stage interviews will take place w/c 2 February 2026 (online via MS Teams)
Second stage interviews will take place w/c 9 February 2026 (In-person at our office). There might be an opportunity for final candidates to meet the incoming CEO.
The Young Foundation is an equal opportunities employer and as part of our commitment to increasing the diversity of our team we actively encourage people from Black and Ethnic Minority or other under-represented groups to apply for this role. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
You must have the right to live and work in the UK. Applicants who require a work permit in order to take up employment will not be considered.
With reference to the job description send your CV and cover letter.
The client requests no contact from agencies or media sales.
The Role
As Wilder Learning Manager, you’ll lead a small, passionate team delivering inspiring outdoor learning and engagement programmes that connect schools, educators and young people with nature across Sussex. You’ll oversee the delivery and ongoing development of high‑quality accredited training, INSETs, school sessions and advice that supports schools to improve their grounds for nature and outdoor learning.
You’ll be an enthusiastic and confident leader, able to step into delivery when needed, and excited by innovation, collaboration and partnership working. Bringing experience of managing people, you’ll foster a positive, supportive and inclusive culture, encouraging creativity, continuous improvement and professional development.
This varied role combines leadership, project management and hands‑on involvement, playing a key part in ensuring our learning offer inspires and empowers educators and young people to connect with, care for and benefit from nature across Sussex’s land and marine environments.
A valid drivers licence is required for this role.
This role is subject to an Enhanced DBS with Barred List check
The Person
You will be a professional, values-led leader who enjoys supporting others to do their best work. You’ll bring a positive, practical and reflective approach; enabling you to navigate complexity, manage competing demands and support decision-making. You’ll be comfortable building trust, having honest conversations, and creating space for others to grow; balancing encouragement with clear expectations.
You’ll be organised and reflective, able to manage your time and priorities while remaining approachable and supportive. You’ll share Sussex Wildlife Trust’s commitment to inclusion and safeguarding, and reflect our values in your practice. You’ll demonstrate a personal passion for wildlife, outdoor learning and the benefits nature connection for young people in Sussex, which will underpin everything you do.
We exist so that future generations can experience the joy and well-being that comes from connecting with nature in Sussex
The client requests no contact from agencies or media sales.
Content Creator & Celebrity Manager
Contract type: 1-year Fixed term contract, 35 hours per week.
Location: London, UK.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £48,867 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Global Media and Celebrity Team is part of WaterAid's award-winning Communications and Fundraising Directorate. We lead the organisation’s UK and global news and PR strategies, manage media relations for UK and international media outlets and journalists, develop and deliver creative, innovative campaigns, and support other WaterAid global offices with their press and communications.
The talent function ensures we have a portfolio of high profile talent, content creators and influencers to meaningfully drive awareness, raise funds and action for our work.
About the role
The Content Creator & Celebrity Manager, leads WaterAid’s digital talent strategy to drive and elevate our ambitious communications, fundraising and influencing activities. Aligned with our strategic aims, this role is responsible for identifying, and engaging digital talent and their teams, by bringing their know-how, cultural connections and entrepreneurial flair to deliver impactful results.
In this role, you will:
Lead on delivering a digital talent strategy for WaterAid’s brand, fundraising and political campaigning activities that aligns with the social and digital teams aims:
- Building on the exposure from the #TeamWater campaign in 2025, lead on engaging the YouTube creator community to strategically engage and meaningfully grow our Gen Z audience on the channel.
- Drive and deliver strategic online and offline talent engagement for WaterAid UK organisational priorities, securing talent, creator and influencer support for key communications campaigns and projects
- Lead in developing ideas and implementing new income streams with talent online and on social channels.
- Lead with internal and external stakeholders and help shape decisions around how to progress projects.
- Responsible for strong relationship building and management with talent and their agents, and ensuring they deliver on their commitments.
To be successful, you will need:
- 4 years+ Proven experience of working with high-profile personalities (celebrities and influencers and content creators)
- Experience of creating content for and strategically growing YouTube channels
- Extensive experience in and knowledge of digital marketing and social media – spanning earned, owned, shared and paid
- Established network of media contacts, talent agents, or content creators.
- Proven experience of generating income streams through talent and online engagement activities
- Experience of delivering impactful talent-led activities that achieve earned and shared reach for campaigns across different digital channels.
- In depth technical expertise (for example, in the mechanics of video creation) is not essential. Knowing where to get great content and how to get it seen is.
- Demonstrable creativity to develop new ideas, collaborate with others and spot opportunities for growth.
- Experience of delivering earned and shared reach for campaigns via talent support
- An experienced and confident presenter/negotiator used to dealing with both internal and external clients
- An effective decision maker, and able to ground decisions in what will make most impact towards the achievement of the strategy.
- Proven experience of working with in-house media teams or directly with the media on celebrity opportunities
- Crisis communications, risk management and safeguarding management experience; proven ability to remain calm in challenging situations.
- Experience of managing projects and motivating others and driving change.
- Understanding of diversity, equity, and inclusion practices in communications
Although not essential, we’d prefer you to have:
- Experience working within the non-profit or social impact space.
- Experience in strategic communications in an international, matrix organisation
- Familiarity with fundraising campaigns and donor engagement.
Closing date: Applications close 12PM UK TIME Monday 2 February 2026. Interviews are expected to take place week commencing 9 February 2026.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
UK Benefits:
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Delivery Mentoring Officer
We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work.
Main Purpose of this Role
This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us.
About Reaching Higher
Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches.
Reaching Higher challenges young people to be leaders of their own lives.

The client requests no contact from agencies or media sales.
The Role
Reporting to the Director, this is an exciting opportunity to lead and strengthen our fundraising strategy, ensuring sustainable growth in income to support our mission of protecting and restoring tropical forests and inspiring climate action.
The Fundraising Manager will play a pivotal role in developing and implementing an ambitious fundraising strategy, with a strong focus on corporate partnerships and trusts.
Working closely with the Director, Deputy Director, Finance and Grants Manager and Communications and Digital Marketing Manager, you will drive forward fundraising targets, cultivate new opportunities, and consolidate existing partnerships. This role requires both strategic leadership and hands-on delivery, ensuring our fundraising approach is robust, ethical, and aligned with our values.
Key Responsibilities
1. Strategy Development and Income Generation
● Develop and deliver a comprehensive fundraising strategy for the charity (with a strong but not exclusive focus on corporate partnerships), aligned with the charity’s 5-year strategic plan.
● Research, identify, and build a pipeline of new funding opportunities to diversify and expand income streams, such as corporate partners, trusts and foundations, high net worth individuals and individual giving.
● Prepare due diligence checks on potential new funding opportunities to be presented to the board / senior management.
● Develop compelling cases for support and tailored proposals to secure significant income from corporate partners primarily.
2. Systems and Process Improvement
● Establish and implement new systems for organising, stewarding, and monitoring corporate funders, ensuring efficiency and compliance.
● Introduce clear processes for donor stewardship, including trackers, reporting templates and potentially a new CRM system.
● Ensure all fundraising activities comply with fundraising regulations, data protection requirements, and ethical fundraising principles.
3. Relationship Management and Stewardship
● Cultivate and maintain strong relationships with current and prospective corporate funders through effective stewardship and engagement.
● Work collaboratively with colleagues to deliver excellent relationship management for corporate partners.
● Work with the Communications and Marketing Manager to maximise fundraising campaigns such as the Big Give.
4. Events and Engagement
● Lead on the planning and delivery of a flagship summer event designed to attract funders, with the aim of securing new partnerships and long-term support.
● Collaborate with colleagues to ensure the event is well-promoted, impactful, and aligned with the charity’s mission.
● Organise and attend meetings, presentations, and other events to engage with funders and promote the charity’s work.
5. Reporting and Evaluation
● Monitor and report on fundraising income targets, maintaining accurate records of all funders and partnerships.
● Working with the relevant programmes teams, provide regular impact reports to funders, demonstrating the outcomes of their support.
● Evaluate the success of fundraising initiatives and identify areas for improvement.
6. Team Collaboration
● Work collaboratively across the team to develop funding proposals and case studies.
● Work closely with the Communications and Digital Fundraising Manager to develop online donations and regular gifts and improve the digital marketing and eNewsletter (for increasing donations).
● Contribute to innovative fundraising campaigns and activities.
● Support and participate in wider organisational activities, including events and cross‑team initiatives as required.
● Contribute to annual budget setting and targets for fundraising.
● Line management of volunteers as required.
Training will be provided to ensure that all candidates feel supported in their role and progress in their career development. Welsh language training will be offered to support learning if necessary. IT training in WordPress and other essential software will also be offered. Travel across Wales will be required.
Seldom but occasional evening and weekend work may be required.Size of Wales has a flexible working policy.
Selection Criteria
Minimum criteria for interview selection is 60% of the Selection Criteria. Please see the Selection Criteria Assessment Table for details.
- Experience of working with corporations and/or businesses, approaching, building relationships and stewarding.
- Experience developing or contributing to fundraising or income‑generation strategies, including identifying and prioritising new funding opportunities.
- Ability to research, assess, and build a pipeline of prospective funders, such as corporate partners, trusts, foundations, or individual supporters.
- Strong written communication skills, with the ability to develop compelling proposals or cases for support tailored to different audiences.
- Understanding of, or willingness to learn about, fundraising regulation, ethical fundraising practice, and data protection requirements.
- Ability to build, maintain, and strengthen positive relationships with external partners, such as funders.
- Strong interpersonal and communication skills, including presenting information clearly in meetings or events.
- Ability to monitor progress/targets, maintain accurate records using tracking tools, and report on outcomes (training provided where required)
- Experience producing clear reports or summaries that communicate impact or results to stakeholders.
- Ability to evaluate activities and identify opportunities for improvement.
- Experience working collaboratively with colleagues across teams to deliver shared goals, proposals, campaigns and projects.
- Strong IT and digital skills, including Microsoft Office, Google Workspace and Canva.
- Willingness to embody equity, diversity and inclusion principles
Safeguarding
Size of Wales, and all its staff and volunteers, are committed to ensuring a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. Size of Wales is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with Size of Wales will be expected to agree to and adhere to Size of Wales’ Safeguarding policy and Code of Conduct.
Equity, Diversity and Inclusion
Size of Wales is dedicated to nurturing an inclusive environment where employees can bring their full selves to work.
In 2020, we took steps to become an antiracist organisation and promote equality, diversity and inclusion. We are reviewing all our staff policies to be more inclusive.
Size of Wales is particularly keen to receive applications from people from an ethnically diverse background and disabled, deaf and neurodiverse people. These are characteristics and identities that are currently underrepresented at Size of Wales. Furthermore, the work we do challenges modern day colonialism and discriminatory power structures that are prevalent in society and global solidarity work. Our work centres marginalised people’s voices and aims to remove barriers and increase access within the climate crisis. Having people with these identities and characteristics join the team would be invaluable and Size of Wales would become a better organisation because of this.
A world where people, trees and biodiverse forests thrive together in a safe climate.
The client requests no contact from agencies or media sales.
Job Title: National Safeguarding Development Manager
Salary: £63,000 per annum(Band H, Level 3, Inclusive of Outer London Weighting & Market Supplement)
Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings
Contract Type: Permanent
Working Hours: 35 per week
About The Role:
As National Safeguarding Development Manager, you will lead the safeguarding development and vetting functions across The Scout Association, helping to protect young people, volunteers, and staff through strong, proactive safeguarding practice.
This is a senior leadership role with national reach, focused on embedding a positive safeguarding culture, ensuring effective policies and learning, and championing victim and survivor voice across the movement.
As the National Safeguarding Development Manager, you will (Key Responsibilities):
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Lead the operational delivery of safeguarding development and vetting functions
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Provide leadership, supervision, and direction to managers and teams
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Shape and maintain national safeguarding policies and procedures in line with legislation and guidance
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Embed victim and survivor voice into safeguarding practice
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Strengthen digital safeguarding and learning from cases and trends
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Use data and insight to improve processes, training, and resourcing
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Build effective external partnerships with statutory and safeguarding organisations
What you’ll bring as our National Safeguarding Development Manager:
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Experience managing a safeguarding function, including vetting or safer recruitment
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Experience of victim and survivor engagement and trauma-informed practice
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Confidence in leading and developing teams
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Strong communication and interpersonal skills
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Ability to make sound, risk-based decisions and work proactively
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Experience developing or delivering safeguarding learning or training
Benefits include:
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28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas
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Flexible working hours
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Double-matched pension up to 10% of gross salary
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Generous family leave and support as a family-friendly employer
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Access to our Learning & Development hub for ongoing training
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Recognition as Charity of the Year (Charity Times Awards 2022)
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Friday, 30th January 2026
Interviews will be held in person at Gilwell Park, Chingford, on Wednesday, 18th February 2026.
Strictly no agencies!
The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
We are recruiting for a permanent Lead Business Analyst (data) to join the Service Design team. The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions.
As Lead Business Analyst (Data) at the National Lottery Community Fund, you will be the strategic authority for data and analysis, operating across all levels of the organisation within a multidisciplinary, agile digital environment (by partnering and cross functional working with digital, technology, business intelligence and funding teams). As a recognised subject matter expert, you will provide thought leadership and authoritative guidance in all aspects of data, business, and systems analysis, ensuring the Fund’s digital and organisational ambitions are realised.
You will set a clear strategic direction for data and analysis, navigating complexity and engaging confidently with senior audiences to influence decisions at pace. This includes shaping the prioritisation of complex data requirements, enabling both long-term strategic decision-making and short-term tactical solutions, while ensuring all proposed approaches align with the Fund’s overarching strategy and digital vision.
Through a comprehensive and expert-level understanding of business processes, operational systems, and organisational data, you will act as the principal point of contact for Fund-wide business definitions, processes, scalable data products/services, and data standards. You will ensure these are secure, legal, accessible and compliant by design.
From a business perspective you will define and lead how data will impact existing/future business processes, data management responsibilities, tools, and governance processes, enabling continuous improvement in data practices and compliance with governance policies. You will also be analysing how data impacts across the Funds technical architecture landscape and systems.
As an expert in business analysis, you will also set the strategic direction for the discipline itself, mentoring and managing a small team of business analysts while cultivating a strong community of practice. You will build analytical capability across the Fund, embedding business analysis as a core enabler of digital transformation.
Key responsibilities may include:
- Set the strategic vision and direction for business analysis across the Fund’s digital services from a data perspective.
- Own and govern the business analysis methodology, designing and implementing robust data collection, instrumentation, and reporting processes. Safeguard the accuracy, integrity, and quality of data across the Fund.
- Ensure data analysis is technically robust, assess the impact across the Funds technical architecture landscape and systems and ensure recommendations strategically align with organisational goals.
- Analyse a wide array of data, research, insight, and metrics to inform service, product, and business process redesign.
- Act as the authoritative voice for data and analysis within the digital team, providing expert advice and strategic recommendations to senior leadership and business areas.
- Lead, mentor, and coach colleagues to build analytical capability and confidence across teams, cultivating a strong community of practice that elevates business analysis across the Fund.
Interview details:
- Date: Week commencing 23rd February 2026
- Format: Virtual
- Location: UK-wide
We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.
We will be hosting a briefing session on: 28th January 2026, 1pm. To register or ask any questions, please email the recruitment team.
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential Criteria:
- Deep knowledge of data frameworks, data regulatory standards and data legal compliance.
- Proven experience of carrying out data analysis using different analysis methodologies across a complex technical/systems architecture landscape.
- Ability to analyse and use a range of data to make recommendations and implemented business process re-engineering to support organisational goals and strategies.
- Experience of implementing rigorous data governance, quality assurance, and validation practices to ensure trusted insights that drive strategic decision-making.
- Ability to provide expert advice, strategic recommendations and influence senior leadership and business areas that improve digital services while maintaining data integrity and compliance.
- Ability to act as a bridge between technical & non-technical colleagues when discussing complex data problems and solutions.
Desirable Criteria:
- Led, mentored, and coached colleagues to build analytical capability and confidence across teams, cultivating a strong community of practice that elevates business analysis within an organisation.
- Holds or is working towards an industry-recognised qualification in Business Analysis (e.g. BCS International Diploma in Business Analysis) or Data Analytics (e.g. IIBA Certification in Business Data Analytics), although practical experience is more important
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).
It starts with community.
The client requests no contact from agencies or media sales.
We’re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level.
We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve.
All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care.
Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters.
That’s where you come in.
About the role
We’re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme.
You’ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services.
This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region.
About you
You’ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners.
You’ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion.
We’re looking for someone who can combine empathy and sensitivity with creativity and ambition.
Qualifications & Knowledge
· Understanding of legacy fundraising and individual giving principles
Knowledge of fundraising regulations and GDPR compliance in relation to donor communications
· Understanding of marketing, fundraising, or a related field
· Knowledge of the charity and voluntary sector
Experience
· Proven track record of delivering successful projects or campaigns
· Experience in donor stewardship and supporter engagement
· Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways.
· Experience working with external partners, agencies, or suppliers
· Experience within a charity environment is preferred but not essential
· Experience in developing annual plans or strategies to grow income
· Experience within a legal setting is desired but not essential
Skills & Abilities
· Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity
· Strong project management and organisational skills, with the ability to manage multiple priorities
· Analytical mindset with the ability to evaluate campaign performance and adapt tactics
· Confident using CRM systems, marketing platforms, and Microsoft Office
· Ability to work both independently and collaboratively as part of a team
· Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners
· Sound copywriting and proofreading skills
Other
· Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential
· Flexible approach to meet the needs of the project
· You will report on an operational day-to-day basis to the Corporate Partnership Manager
· You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire.
Why join us?
- Be part of a trusted, local charity network making a real difference every day
- Play a key role in shaping the future of legacy fundraising across three Age UK partners
- 25 days of annual leave plus bank holidays
- Competitive salary
- Cash health care plan
- Company pension scheme
- Charity discounts
- Free onsite parking
- Employee assistance program
How to apply
Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role.
Hours : 37 hours Monday – Friday 8.30am – 4.30pm with a 30 minute unpaid break
Salary : £33,000 per annum
Contract: Fixed term for 24 months
Closing Date: 30 January 2026
Interview Date: TBC
Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support.
All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
The Events & Community Fundraising Manager is an integral part of our ambitious and forward-thinking Fundraising & Communications team.
This postholder will deliver The Connection at St Martin’s Events and Community Fundraising activity. They will line manage the Events & Community Fundraising Assistant, with a particular focus on their work on our annual Pilgrimage event. They will work in conjunction with the Director of Fundraising & Communications to develop and implement an action plan for these important functions.
This role will develop, manage and grow an enthusiastic and motivated team of challenge event participants, pioneer our involvement in the collaborative London Walk event, lead on our emerging Special Events programme, and identify new opportunities and networks for our Community Fundraising remit.
This role requires someone with a strong track record in Events and Community Fundraising, with a solutions-focussed mindset. They will need experience in translating sector best practice into action, and to be excited at the prospect of innovating and pursuing new Events and Community Fundraising opportunities for the organisation.
Salary: £41,599 - £45,097 (scale points 26-30)
Closing Date: Friday 30th January
Interview Date: Tuesday 10th February
Full Time, Maternity cover from March 2026 to January 2027
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
Do you love supporting others to grow, succeed and deliver exceptional patient‑centred practice? If so, we’d love to hear from you.
Halton Haven Hospice is seeking a Clinical Nurse Educator, an inspiring clinician‑educator who will champion high‑quality learning, empower our staff and volunteers, and help us continue delivering exceptional hospice and end‑of‑life care.
About the Role
As our Clinical Nurse Educator, you will be at the heart of how we develop our people. You will play a key role in enhancing the clinical learning environment and promoting quality patient care through education, support and continuous professional development.
You’ll ensure our staff are confident, competent and compassionate — and you’ll help extend our reach by supporting external partners in the wider community.
- Develop and deliver innovative training programmes, competency study days and group/individual education sessions.
- Provide expert teaching on communication skills and other hospice training courses.
- Embed high standards of learning, development and assessment into daily clinical practice.
- Work alongside clinical teams to understand real world needs and support clinical practice.
- Support induction, preceptorship, and newly qualified colleagues.
- Help shape our annual training calendar for staff and volunteers.
- Generate reports and insights to guide future development plans.
- Support local nursing and care homes with palliative and end of life education
- Contribute to the delivery of high-quality, cost-effective training service within the Education & Training budget.
About You
We’re looking for someone who is:
- Passionate about education and lifelong training
- Motivated to improve standards of care across hospice and community settings
- Confident at teaching diverse groups and using digital learning tools
- A collaborative clinician who enjoys working as part of a supportive multidisciplinary team
You’ll be part of a warm, compassionate organisation where your ideas, leadership and expertise will have a real and lasting impact on patient care, staff development and the wider community.
If you’re ready to inspire, educate, and elevate the future of hospice care then please welcome this rare and exciting opportunity!
Please apply by submitting a completed application form to our HR Department
Halton Haven Hospice is an Equal Opportunities Employer
All appointments are subject to Disclosure Barring Service checks
We reserve the right to close a job advert early where sufficient applications have been received.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary:
£29,580 FTE per annum rising to £30,090 per annum after successfully completing six-month probation period
Location:
Contractually based in our Hwb in Pontypool or Newport - To assist in the management of Cyfannol Support Services across Torfaen and Newport
Contract Type:
Permanent
Agile – working where and when required, to do the job most effectively
Hours & working Pattern:
•35 hours per week (full time)
•Generally, Monday to Friday with occasional evening and weekend work
•Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during shift
•All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to: Support Services Manager
Accountable for: Team Leaders and Support Workers
Purpose of the post: To assist in the management of service delivery of specialist, trauma-informed support to adults and children who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities:
1.To assist the Support Service Manager in managing the delivery of specialist, trauma-informed support to adults and children living in refuge, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
2.Contribute to a refuge environment that is compassionate, equitable, and grounded in integrity -where every individual feels safe, heard, and supported.
3.Manage Safeguarding across the service, complying with internal and external policy and legislation, authorise adult and child referrals maintaining a trauma-informed, non-judgemental stance that prioritises dignity and safety
4.Provide line management to Team Leaders and Support Workers in line with Cyfannol’s policies and values, leading recruitment, induction, supervision, training, and development in an inclusive and engaging way.
5.Key Contributor alongside Service Manager in risk compliance, supporting team members to regularly assess and positively managing risk in an inclusive and enabling way.
6.Manage the delegated aspects of budgetary responsibility including some purchasing, work closely with the Finance department.
7.Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings.
8.Provide support team with case management and direction, providing direct support for emergency/ crisis situations, complex cases, team member absence, when more than one worker are required.
9.Review complex or serious concerns or breaches that are impacting maintenance of licence/ contracts and escalate to Service Manager when appropriate
10.Grow your service team’s understanding, skills and confidence in providing support through informed choice where individuals design their own meaningful support outcomes
11.Manage data compliance and oversee regular service internal audits of service and case work, provide improvement plans where appropriate.
12.Fulfil reporting obligations to funders that are delegated by the Project Manager/ Coordinator which includes aspects of funding schedules, rendering of services and Commissioning audits
13.Complete delegated requirements for regular external data collection and reporting including National Quality Standards and Welsh Women's Aid.
14.Lead regular Service team meetings to support communication, reflection and service development
15. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
16. Contribute (through working closely with the Facilities Coordinator) to ensuring a safe compliant and quality environment across Hwbs and services
17. Encourage and support adults and children to have a voice within Cyfannol and the wider sector
18. Contribute to internal development projects as part of an organisational continuous improvement.
19. Work collaboratively with other Support Service Coordinators to ensure refuge, community and initial contact referral paths are easily accessible are clear and concise, and to continue to promote a whole team approach.
General responsibilities:
1.Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
2.Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
3.Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
4.Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences, and similar forums, safeguarding and enhancing the organisation’s reputation.
5.Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
6.Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
7.Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date:4th February 2026
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.
Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.
Our mission is to stand with individuals, especially women and children, who have experienced domestic or sexual abuse, harm, or violence.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability? We are looking for a Store Manager to join our fashion store in Lincoln - LN5 7DQ.
What does this role involve?
As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values.
Each day is different in this varied, fast paced and hands on role. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.
What are we looking for?
- Experience working in a customer facing role in retail, hospitality or service industry
- Experience of leading, motivating and developing teams
- Commercial awareness
- Ability to achieve sales targets
- Committed to achieving the highest retail standards at all times
- Able to work under own initiative and take a proactive approach to changing business needs and objectives
- Thrives working in a hands on, fast-paced environment
- An understanding of budgets and P&L
This is full time role for 35hrs a week. Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Please note that you will need to be fully flexible for this role.
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream - early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the “Apply” button below.
- You’ll be seamlessly redirected to the BHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Grants Manager
Salary: £35,000 – £40,000 per annum
Location: Hybrid – London EC1Y/Home
Join MQ and help transform mental health research.
We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.
We're now hiring a Grants Manager, who will play a key role in the delivery and development of MQ’s research funding programmes. Working under the direction of the Programme lead, you will take day-to-day ownership of capacity building initiatives and funding programmes, managing activity across the full grants lifecycle from funding call design through to award completion, learning, and reporting.
The role combines hands-on programme coordination with increasing responsibility for project planning, stakeholder engagement, decision-making support, and continuous improvement. The right person will be passionate about tackling mental health, and driven to ensure that all projects happen to the highest possible standards.
Key Responsibilities
- Programme & Grant Management – Develop and maintain project and programme plans, including objectives, timelines, stakeholders, and monitoring. Coordinate the delivery of assigned funding programmes and projects across the full grants lifecycle.
- Partnership Management – Support new research initiatives, working with consortium partners to ensure high-quality execution and learning.
- Relationship Management – Act as a primary point of contact for applicants, awardees, and external collaborators. Support post-award grant management, including monitoring progress, reviewing reports, flagging risks, and preparing award letters and official communications to grant recipients.
- Impact Management & Reporting – Support impact tracking, monitoring, and reporting across funded programmes, including coordinating and reviewing Research.
- Grant Calls, Peer Review & Committees – Support the planning and delivery of funding calls, including documentation, timelines, and assessment processes.
- Financial, Systems & Process Support – Support award contracting and work with Finance to coordinate payments and monitor grant spend. Use and maintain the grants management system (FlexiGrant), ensuring accurate records and reporting.
- Engagement & Learning – Support the delivery of launch events, workshops, and conferences and engagement with lived experience experts across programmes. Also, prepare engagement letters and supporting materials for lived experience experts, ensuring expectations and commitments are clearly communicated.
Person Specification
We're looking for someone with:
- Experience in grants management, programme coordination, research funding, or a related role.
- Experience managing projects or programmes with multiple stakeholders and deadlines.
- Strong written and verbal communication skills, including report writing and presenting to diverse audiences.
- Understanding of academic research processes and experience engaging with universities, research institutions, or research charities.
- Good organisational skills, with attention to detail and the ability to manage competing priorities.
- Financial awareness, with experience supporting budgets, invoices, or grant spend.
- Confidence using digital systems, databases, and grants management or CRM platforms (or ability to learn quickly).
- Ability to work independently while collaborating effectively and escalating issues appropriately.
- A proactive, collaborative approach and commitment to high-quality delivery.
- Interest in mental health research and inclusive engagement, including working with lived experience communities.
Why Join MQ?
We offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.
Plus, we offer lots of generous benefits and training opportunities.
We're a Sunday Times Top Company to work for.
Benefits
- Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
- Holidays: Annual holiday entitlement of 31 days (inc. office closure between Xmas and New Year) plus bank holidays.
- Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
- Virtual GP & Other wellbeing services - Get quick GP appointments and support with cancer and caring responsibilities through our Zurich benefits scheme.
- Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
- Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
- Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
- Pension: MQ makes contributions of 5% and employees make contributions of 3%.
- Life Assurance - Up to 4 x your salary in the event of death in service.
- Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
- Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.
Closing date: Friday 30th January 2026
Please note we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Birmingham Women’s and Children’s Hospital (BWC) Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
The Acquisition & Retention Manager will lead and manage the multichannel donor acquisition portfolio/program within the Individual Giving function at Birmingham Women’s and Children's Hospital Charity.The Charity has been growing its supporter base over recent years and has an ambition to create a step change in our approach and significantly grow our 'Individual Giving' donors and supporters.
Principle Responsibilities
The Acquisition & Retention Manager will be responsible for creating and delivering a multi-channel acquisition Retention strategy that fully supports the goals and objectives of the wider Charity strategy.The post holder will develop, manage and grow the existing acquisition program via a range of Digital and Face to Face campaigns utilising third party agencies for Private Site, Door to Door and, telemarketing activities, as well as management of our own onsite Face to Face acquisition team.
The postholder will have substantial experience of working within or managing a successful fundraising acquisition team, with excellent working knowledge of sector practises and channels to ensure best use of budget, ensure a competitive cost per acquisition (CPA), while increasing loyalty, engagement and lifetime value (LTV) among existing supporters.
Please see our job information pack attached for further details on this role.
What we offer:
-
Flexible and hybrid working to support work-life balance
-
Generous annual leave entitlement with additional leave for long service
-
Enhanced sick pay
-
Enhanced Maternity Pay
-
Employee Assistance Program and Lifestyle Savings
-
Free flu jabs
-
Cycle to work scheme
-
Charity events throughout the year
-
Employer enhanced auto-enrolment pension scheme with 8% employer contribution
-
Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
PLEASE NOTE: Within our organisation, this role is titled Acquisition and Retention Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.
The client requests no contact from agencies or media sales.