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Gateshead (Hybrid)
Up to £36414.00 per annum
Full-time
Job description
It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions.
Victim Support is seeking a confident, organised, Operations Manager to lead our Witness Service Referral and Information Centre (RIC), the first point of contact for witnesses and professionals within the criminal justice system (CJS). You will play a pivotal role in ensuring that victims and witnesses receive high-quality, timely service.
We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead in change management and oversee the work of Team Leaders, responsible for contacting and providing information to clients and working closely with the Witness Care Unit (WCU) ensure our Witness Service meets initial contractual and quality standards.
This role is full-time working 37.5 hours per week and is home-based with occasional travel.
Are you an inspiring people leader with a passion for delivering excellence for victims and witnesses? Do you thrive in fast-paced environments, enjoy developing others, and want to make a meaningful difference to those impacted by crime? then we would love to hear from you.
What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Operations Manager - Witness Service (RIC),
You will:
- Lead the delivery of the Witness Service within the RIC, comprising of home workers. Ensuring a high-quality, safe, and consistent initial contact and assessments for all witnesses.
- Line-manage Team Leaders, supporting recruitment, training, development, performance, and wellbeing.
- Oversee the services provision, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Produce accurate and compliant data, audits, reporting, and monitoring of KPIs and quality standards.
- Oversee resource planning, and service coverage across the RIC comprising of geographically dispersed teams.
- Promote excellent communication across teams, facilitating reports for meetings and sharing learning.
- Build and maintain effective relationships with stakeholders, including the WCU, other statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding call centre environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff.
- Excellent communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
- This role involves exposure to emotionally demanding situations and requires resilience and emotional maturity.
- The role will manage complains and Subject access request in accordance with VS policies and procedures.
- Some travel across England and Wales to meet with direct line reports may be required.
- Rota evening or weekend work may be necessary to meet service needs.
- An enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Organisation
Posted on: 12 March 2026
Closing date: 09 April 2026 at 08:41
Job ref: 6617
Tags: Governance / Management
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Birmingham, West Midlands (Hybrid)
£35,000 per year
Full-time
Contract ( Ending on 2nd November 2030, subject to funding.)
Job description
BACKGROUND
Church of England Birmingham (CofEB) is on a journey of growing churches at the heart of every community. Through this we are seeing growth in many exciting ways. Financially we are at a challenging point. We have had an operational deficit for a number of years and this cannot continue. The National Church has agreed to partner with us around this through their Diocesan Investment Programme enabling us to have the time, and resource, to tackle this head on. One key aspect of this is for us to increase our Common Fund returns (the giving from our parishes that supports the costs of our life together). We are taking a radical new approach to our finances which includes intentional reallocation of income to support the costs in our most economically deprived parishes and deeper relationships with each parish around finance through conversation rather than correspondence. Over the next five years we are hoping to be able to move to a financially sustainable platform which will enable us to better serve our communities in the future.
We have recently recruited a new Head of Generosity, who is also Bishops Advisor for Common Fund, to lead on this work and we are now looking to recruit the team to work with them. The focus of the team is to develop long term relationships with all of our parishes leading to:
- Greater support for our parishes.
- Increased generosity by, and within, our parishes.
- Increased Common Fund.
The current plan is to recruit two Giving & Generosity Advisor roles and one Giving & Generosity Support Officer role. Together this team will work with all of our parishes to roll out our financial approach, through in person meetings, and the support that is on offer as part of this.
JOB DESCRIPTION
The primary focus of this role is to work with parishes to:
- Understand their current financial situation and how this links to the wider Church of England Birmingham situation.
- Understand our model and how support is on offer for parishes who are economically deprived.
- Assess with them the support needed to increase generosity and giving at a local level and create an action plan around this that is bespoke and contextual.
- Create a long-term plan for their participation in the common fund.
We have 146 parishes and the Head of Generosity will manage the team so that all parishes can be engaged as quickly as possible. It is the Head of Generosity and two Giving & Generosity Advisors who will be carrying out the in-person meetings with each parish. These roles will work closely with a range of people and teams across Church of England Birmingham so that this work is integrated within our wider strategy and parishes are not confused by multiple disjointed initiatives. This will mean working with Archdeacons and Area Deans, Mission Support Team, Ministry Team, Property Team, Finance Team, Community Regeneration Team and Communications Team as well as others.
Key responsibilities will include:
- Develop strong relationships with parishes that will enable this project to flourish and also help increase the connection between parishes and the DBF. Signposting to other teams and projects will be important.
- Inspiring and encouraging parishes in their Christian approach to giving and generosity
- Creating bespoke multiyear plans for Common Fund with parishes with the support of a Steering Group that includes the Archdeacons and other key stakeholders.
- Provide consultancy, resources, and hands-on support to parishes to grow regular giving, legacies, and other forms of financial support. This work will be able to draw on the resources developed by the national church as well as the data held on their Cornerstone Grants Platform. The post-holder will be expected to engage in the work of the National Giving Team as part of the development of these wider resources.
- Develop and deliver training for clergy, lay leaders and PCCs on the theology and Christian practice of giving and generosity and also practical financial management (in conjunction with the Finance Team).
- Work closely with the Finance Team in matters of technical accounting, governance and financial management identified as needed by parishes.
- Encourage and assist parishes in the implementation of the Parish Giving Scheme, introduction of contactless giving mechanisms and related diocesan resources.
- Source, develop and curate practical resources (digital and print) to support local stewardship campaigns and initiatives.
- Evaluate the impact of stewardship and generosity initiatives and adapt strategies accordingly to achieve the project outcomes.
- Working with our Communications Team, create compelling communication tools that articulate the impact of generosity.
As we are looking to recruit two people into these roles there is flexibility to appoint people with complementary skill sets who may have greater expertise in certain elements of the role.
PERSON SPECIFICATION
Essential Qualifications & Experience:
- Strong understanding of church governance structures and financial operations and requirements.
- Knowledge of generosity principles and Christian financial stewardship.
- A prayerful Christian with a deep commitment to the Church’s mission (Genuine Occupational Requirement).
- Experience of working in a sensitive environment and handling confidential matters with tact and diplomacy.
Essential Skills & Attributes:
- Resilient and adaptable, able to handle challenges and maintain momentum in a demanding role.
- Strong people skills, able to engage effectively with parishes and church communities.
- Good communicator being able to engage a wide range of stakeholders and hold their attention.
- Trustworthy and credible, able to build and maintain confidence with a wide range of stakeholders.
- Empathetic towards parishes and deeply committed to supporting the local church.
- Excellent conflict resolution skills, capable of handling difficult conversations with care and professionalism.
- Highly organised, able to manage multiple priorities and keep track of numerous ongoing responsibilities.
- Capable implementer, ensuring initiatives are successfully delivered, both at a local and diocese wide level.
- Financially literate, with a good understanding of budgets, stewardship, and sustainability within the Church.
- As the role involves visiting parishes across the diocese, including some locations not accessible by public transport, candidates must be able to travel independently. This requires holding a valid driving licence and access to a suitably insured vehicle.
- Be a person of integrity.
Other Considerations:
- The role requires significant evening and weekend work, demanding flexibility and commitment.
- Local presence is essential—the role must be delivered in an incarnational way, engaging directly with communities.
TERMS AND CONDITIONS
The post-holder will be employed by the Diocesan Board of Finance for a fixed term ending on 2nd November 2030, subject to funding.
Salary and Pension: Salary of £35,000 plus membership of the Church Worker’s Pension Scheme with 12% employer contribution. We are open to discussion especially if you are ordained and are moving out of parish ministry.
Hours: Full-time 35 hours (5 days) per week. Weekend and evening work will be required, for which the equivalent time may be taken back from standard working hours. We are happy to consider requests for flexible working and candidates seeking part-time hours. Please do mention in your application if you would be interested in looking at alternative working hours.
Holidays: 5 weeks per year plus Bank Holidays and 3 Discretionary Days between Christmas and New Year
Employer: Birmingham Diocesan Board of Finance
Responsible To: Head of Generosity
CLOSING DATE: 12th April 2026
INTERVIEWS: 23rd April 2026 in central Birmingham
For an informal conversation or further information about the role, contact Dawn Baker, Head of Generosity.
The Church of England Birmingham is committed to promoting a diverse and inclusive community - a place where all can be themselves and bring their unique identity to their ministry and/or work.
We welcome applications from any individuals who feel that they meet the person specification for any post, in particular from those who are currently under-represented in or staff teams such as those from Global Majority Heritage or UK Minority Ethnic backgrounds, those with visible or invisible disabilities and those who identify as LGBTQI+.
We offer a range of inclusive employment policies, flexible working arrangements and other services to our staff teams.
The Church of England Birmingham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.
Organisation
Posted on: 12 March 2026
Closing date: 11 April 2026 at 13:15
Tags: Christian, Finance, Fundraising, Engagement / Outreach, Faith-Based, Community Fundraising, Individual Giving
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