We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join our Operations team in Dyfed Powys, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for victims of crime referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each service user receives tailored support that meets their individual needs. The role may require some minimal travel across Dyfed Powys.
As a Triage & Early Interventions Officer you will:
- Conduct comprehensive impact & risk assessments
- Provide tailored responses to clients' needs including information about their rights and the services available to them.
- Take incoming calls and deliver support
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
About You
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
- Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
- Effective verbal and written communication skills
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- Ability to balance competing needs and priorities
- Ability to work independently and as part of a team
- Experience of building effective working relationships across internal and external stakeholders
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- Ability to use generic IT applications competently.
Please note that as this post requires police vetting, you must have lived in the UK for a minimum of three years prior to application.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Registered Charity 
More than 1000
Thank you!
The world is waking up to the power of nature rich wetlands.
Our natural world is in trouble. But, at WWT, we know there is a wondrous solution. You will find it wherever water meets land.In this incredible space lies a solution to a climate in crisis and biodiversity being in freefall. Not only do 40% of the world’s wildlife depend on wetlands, but our lives do too.
But we are losing wetlands at a staggering rate. These wildlife-teeming, flood-buffering, water-purifying, mood-lifting, carbon-sinking habitats need our help.
That is why, here at WWT, we are on a mission to restore wetlands and empower everyone to do the same. Taking direct action to bring wetlands back to life and inspiring and empowering everyone to do just the same.
This is your chance to capture that societal awakening and turn it into tangible action for our world. This is also a pivotal time for WWT as we implement our strategy – Wetlands are the Way 2030.
To realise this vision, we are seeking a Director of Wetland Conservation who can grow our impact, inspire our people, collaborate with partners and work with communities to deliver wetland restoration at a scale not seen before.
Reporting to the Chief Executive and part of the Executive Leadership Team, you will lead a team of wetland and species experts and an ambitious directorate, with c.70 FTE, 4 direct reports and an expenditure budget of c. £5 million.
You will be a great communicator and collaborator, someone who is able to prioritise for impact, provide assurance on risk and quality whilst creating innovation for change. You will bring a strong business head to improve our effectiveness and be bold in partnerships, resourcing and funding for this work.
If you are such a leader please consider joining us and developing the next stage of our work to restore wetlands at scale and pace, always in partnership and always grounded in science. We look forward to hearing from you!
For more details please see the application details attached. Closing date is 19th August.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
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