Frontline services senior manager jobs

About the role:

Young people need more than a service that reacts when things go wrong. They need skilled, steady adults who can stay curious, hold hope and help others see the person behind the risk. As Senior Practitioner, you’ll help shape the quality of frontline practice in Camden Young Person’s High Support Accommodation Service, making sure young people are met with support that is thoughtful, consistent and ambitious for their future.

This is a practice leadership role, not a line management role. You’ll work alongside colleagues and young people where support feels stuck, helping the team think through safeguarding, risk, barriers to engagement, support planning, move-on and partnership responses. You’ll hold a caseload where required, contribute to reflective practice and case discussions, and model trauma informed, psychologically informed and strengths-based ways of working.

You’ll also help young people access the right support at the right time, working with partners across social care, CAMHS, youth offending, health, substance use and accommodation pathways. At SHP, you’ll be part of a learning culture that values development, training and career growth — with space to deepen your practice, share your expertise and keep growing while helping young people build trust, independence and a life that feels more their own.

About you:

• You bring strong experience of complex casework with young people, and you know how to balance risk, compassion, boundaries and hope.
• You can coach and guide colleagues without needing formal line management authority, helping people feel clearer, steadier and more confident in their practice.
• You understand trauma, safeguarding, non-engagement, exploitation, mental health and the realities young people may face in high support accommodation.
• You are a strong communicator who can record clearly, share information safely and work well with partners to move things forward.
• You are reflective, organised and solution focused, with the confidence to spot gaps, strengthen practice and keep young people’s progress at the heart of the work.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 26th July at midnight

Interview date: Wednesday 5th August in person at a Young Person's Service

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

Remote (UK-based)

Full-time, Permanent
£45,000 – £50,000

Lead the service. Be there in the moments that matter most.

We're looking for an experienced, compassionate and confident Crisis Services Manager to lead our growing Crisis Services team.

This is a unique opportunity to combine strategic leadership with frontline clinical expertise, helping shape the future of crisis support for members of the fire services community. You will play a pivotal role in ensuring people experiencing acute emotional distress receive safe, effective and compassionate support when they need it most.

About the role

As Crisis Services Manager, you will provide clinical and operational leadership across our crisis support services, ensuring the delivery of high-quality, evidence-based care. You will lead a team of skilled clinicians, oversee service quality and governance, and help drive the continued development of our crisis provision.

Alongside leadership responsibilities, you will provide expert guidance on complex and high-risk cases, supporting clinicians to deliver safe and effective interventions while maintaining a small caseload of individuals with complex needs.

You will:

• Provide visible clinical leadership across a 24/7 crisis service
• Support decision-making for complex, high-risk and safeguarding cases
• Offer expert consultation, risk assessment and escalation support to clinicians
• Maintain a small caseload of complex or high-risk service users
• Lead, supervise and support a team of crisis clinicians
• Foster a culture of reflective practice, learning and continuous improvement
• Lead service development initiatives informed by data, outcomes and best practice
• Ensure robust quality assurance through audits, case reviews and governance processes
• Act as a safeguarding lead within psychological services
• Build and maintain effective relationships with NHS, Fire and Rescue Services and other partner organisations
• Contribute to organisational strategy, reporting and service development activity

About you

You will hold a Level 6/7 qualification in Counselling, Psychotherapy, Psychology or a related discipline, alongside registration with a relevant professional body such as HCPC, BACP, BABCP or UKCP.

You will bring significant experience working within crisis, mental health or psychological services, together with a proven ability to lead teams, manage risk and deliver high-quality, person-centred care.

We're particularly interested in people who can provide calm and decisive leadership, support others to perform at their best, and maintain a strong focus on quality, safety and continuous improvement in emotionally demanding environments.

You will have:

• Significant experience within crisis, mental health or psychological services
• Strong leadership and people management experience
• Advanced skills in risk assessment, safeguarding and crisis intervention
• Experience delivering psychological therapies and supporting or supervising clinicians
• Excellent communication and stakeholder engagement skills
• A commitment to evidence-based practice, service quality and clinical excellence

Experience working with trauma-exposed populations, uniformed services personnel, or within the charity sector would be an advantage.

Working arrangements

This is a fully remote, UK-based role with occasional national travel.

The role includes participation in the senior clinical on-call rota, with a requirement to provide a minimum of eight weeks of cover each year. Occasional shift working may also be required to support frontline service delivery.

Due to the nature of the role, enhanced safeguarding checks will be undertaken.

Why join us?

This is an opportunity to lead a service that makes a genuine difference during some of life's most difficult moments.

You'll join a values-led organisation committed to delivering safe, structured and evidence-based crisis support, with a strong focus on clinical quality, reflective practice, learning and staff wellbeing.

Our services are built around collaboration, compassion and continuous improvement, ensuring both our service users and our colleagues receive the support they need to thrive.

Our commitment

Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We are working to build a culture and environment where everyone in our community feels welcome, accepted, respected and that they belong.

We welcome applications from people with diverse backgrounds, experiences and perspectives, and reasonable adjustments will be considered where appropriate.

Closing date: 19 July 2026

Selection Process

The selection process will be a two-stage process.

First-stage interviews will take place via video call during the week commencing 27 July 2026.

Second-stage interviews will be held in person during the week commencing 3 August 2026.

Ready to apply

If you are motivated by leading high-quality crisis services, supporting clinical teams to deliver exceptional care, and making a meaningful difference to people at moments of crisis, we would welcome your application. Click apply to submit a CV and a covering letter.

Join us and help ensure that no member of our fire services community faces crisis alone.

Join a Values-Led Charity Making a Difference

The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing – it provides a safe, supportive community where people can live independently with dignity and confidence.

We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development.

About the Role

Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment.

This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities.

Key Responsibilities

· Manage housing applications, allocations, viewings, sign-ups, and empty homes.

· Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability.

· Lead day-to-day estate management activities and property inspections.

· Monitor repairs, contractors, and compliance activities to ensure high standards are maintained.

· Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters.

· Maintain accurate records and support housing, health and safety, and compliance requirements.

· Organise resident events, engagement activities, and community initiatives.

· Build positive relationships with residents, families, contractors, local organisations, and partner agencies.

· Contribute to service improvements and support reporting for senior management and Trustees.

· Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided.

What We’re Looking For

We are seeking someone who:

· Has experience in housing, property, community, support, or customer-focused services.

· Enjoys working directly with older people and supporting independent living.

· Has excellent communication, organisational, and problem-solving skills.

· Can work independently while contributing positively to a small team.

· Demonstrates empathy, professionalism, and sound judgement.

· Is confident managing competing priorities and maintaining accurate records.

· Understands the importance of safeguarding, health and safety, and resident wellbeing.

Why Join Us?

At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.

Full-time, permanent | c£42,000 | Remote, UK-based | Rotational shifts including evenings, weekends and overnight work

Be there in the moments that matter most

We're looking for an experienced, compassionate and clinically confident Senior Psychological Therapist to join our growing Crisis Line team.

This is a unique opportunity to work at the frontline of crisis care, supporting members of the fire services community through some of their most difficult moments and helping them find a path forward. As a senior practitioner, you'll use your expertise to assess complex presentations, manage significant risk and provide immediate psychological support when it matters most.

About the role

As a Senior Psychological Therapist (Crisis Line), you will respond to individuals experiencing acute emotional distress, suicidal ideation, self-harm risk and other urgent mental health crises. Working remotely as part of a rotational shift pattern, you'll provide calm, focused and compassionate support through telephone, online chat and digital platforms.

Using advanced clinical skills and evidence-based approaches, you will assess risk, formulate safe and effective interventions, and support individuals to move from crisis towards safety and stability.

You will:

• Provide autonomous crisis assessment and immediate psychological intervention for people presenting with complex or escalating risk
• Conduct structured risk assessments and respond to suicide risk, safeguarding concerns and urgent mental health needs
• Develop collaborative safety and risk management plans
• Deliver support through telephone, online chat and digital platforms
• Contribute to clinical decision-making, escalation processes and safeguarding responses
• Work collaboratively with colleagues and external partners to support effective care pathways
• Maintain accurate, timely and high-quality clinical records
• Participate in supervision, reflective practice, service development and continuing professional development

About you

You will hold a Level 5/6 qualification in psychological therapy, counselling, psychotherapy or a related discipline, or have equivalent professional experience, alongside registration with a relevant professional body such as HCPC, BACP, BABCP or UKCP.

You will bring significant experience of supporting people experiencing emotional distress, crisis or complex mental health needs, with strong skills in risk assessment, safeguarding and brief psychological intervention.

We're particularly interested in people who can remain calm and effective under pressure, make sound autonomous clinical decisions, communicate with compassion and clarity, and work confidently within structured clinical frameworks in a remote, shift-based service.

Experience in crisis helplines, acute mental health services, emergency services, suicide prevention, trauma-informed practice or digital service delivery would be an advantage.

Working arrangements

This is a fully remote, UK-based role delivered through a rotational shift pattern, including evenings, weekends and overnight working.

The role includes participation in the senior clinical escalation on-call rota, with a requirement to provide a minimum of six weeks of cover each year.

Occasional national travel may be required.

Due to the nature of the role, enhanced safeguarding checks will be undertaken.

Our commitment

Fire Fighters Charity is committed to diversity, equity, inclusion and belonging. We are working to build a culture and environment where everyone in our community feels welcome, accepted, respected and that they belong.

We welcome applications from people with diverse backgrounds, experiences and perspectives, and reasonable adjustments will be considered where appropriate.

Closing date: 19 July 2026

Selection Process

The selection process will be a two-stage process.

First-stage interviews will take place via video call during the week commencing 27 July 2026.

Second-stage interviews will be held in person during the week commencing 3 August 2026.

Ready to apply

If you are motivated by making a meaningful difference to people at moments of crisis, and you have the clinical expertise, resilience and values to thrive in this role, we would welcome your application. Click apply to submit a CV and a covering letter.

Join us and help ensure that no member of our fire services community faces crisis alone.

Service Manager – Women’s Recovery Refuge

Location: Burnley – on site.

Hours: Full time, including participation in an on‑call rota
Contract: Permanent

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About the service

Safenet delivers specialist services across Lancashire and Greater Manchester, supporting adults and children affected by domestic abuse through safe accommodation, community services, recovery support and prevention work.

This role is based at Jane’s Place which provides 24‑hour accommodation and specialist support for women who are experiencing domestic abuse and who want to address substance use, mental ill‑health, or other complex needs as part of their recovery journey.

At Jane’s Place, many of the women we support have been excluded elsewhere. We don’t see “complexity” as a problem to manage, but as a response to trauma – and recovery as something that happens in healthy relationships, community, safety and hope.

This service sits at the intersection of domestic abuse, addiction recovery and mental health, and we are proud to offer a psychologically informed, trauma‑responsive environment where women are supported to rebuild their lives on their own terms.

About the role

As Service Manager, you will lead and be accountable for the refuge and lead a skilled, compassionate team delivering round‑the‑clock support to women and their children.

You will be a values‑led leader who understands recovery, trauma and risk, and who can balance clarity and accountability with warmth, curiosity and care.

You will:

• Lead and support a multidisciplinary refuge team working with women affected by domestic abuse, substance misuse and mental ill‑health
• Create a culture of psychological safety, reflective practice and trauma‑informed care
• Oversee the safe delivery of a 24‑hour residential service, including participation in an on‑call rota
• Ensure high standards of safeguarding, risk management, and housing management
• Work in partnership with recovery services, mental health providers, criminal justice partners and local authorities
• Support staff to hold hopeful, recovery‑focused relationships with women, even where progress is non‑linear
• Use lived experience insights, feedback and data to continually shape and improve the service

This is a hands‑on leadership role for someone who believes deeply in capacity for change and recovery – even in the most challenging circumstances.

We’re looking for someone who…

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

You will bring:

• Experience of leading and developing staff teams in high‑pressure, emotionally demanding services
• A strong understanding of domestic abuse, recovery, and trauma
• Knowledge of harm reduction, recovery‑focused approaches and systems change
• Confidence managing risk, safeguarding and complex decision‑making
• The ability to hold boundaries without losing humanity
• A commitment to women‑only, feminist and survivor‑informed practice

For further information about the role, please visit the Role Profile. 

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you! 

What’s in It for You? 

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits: 

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants. 

• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents. 

• Mental Health Support – Access emotional and mental well-being services through Spectrum. 

• Cycle to Work Scheme – Save on commuting costs while staying active. 

• Pension Options – with employer pension contributions. 

• Life Assurance – Peace of mind for you and your loved ones. 

• Financial Advice – Expert guidance to help manage your finances. 

• Recognition Awards – Celebrate your achievements with our recognition programs. 

• Meaningful learning and development programmes with regular focus on your individual growth. 

• Gym Membership Discounts – Stay fit with local gym access. 

• One Calico Events – Connect and unwind at our employee social gatherings. 

• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career. 

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most. 

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know. 

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

Location: Edinburgh

Assessment Centre: 30th July in-person at our Edinburgh Centre

Are you a fantastic leader who is passionate about supporting young people and can lead a team?

Join The King's Trust as a Delivery Manager and play a pivotal role in transforming lives. You'll oversee the design and delivery of youth programmes, including procuring partners to help us run programmes that build confidence, skills, and pathways into education and employment for 16–30-year-olds.

Collaborating with a passionate team and partners across Edinburgh and Glasgow, you’ll lead frontline delivery, ensuring high-quality, inclusive, and impactful services that meet the diverse needs of young people. This role will involve leading our Employability programmes across Edinburgh and Glasgow.

We are looking for passionate and motivated individuals with proven experience of line management to lead our dynamic team to work with young people either directly through 121 work or the delivery of programmes.  We need a fantastic leader to help us achieve our ambitions for Employability in Scotland and ensure the success of our delivery plan in Edinburgh and Glasgow.

If you're an inspiring leader with a passion for purpose, strategic mindset, and proven experience managing people, programmes and partnerships, this is your chance to make real change happen. At The King’s Trust, you’ll not only help shape futures but grow your own in an inclusive, values-led organisation that champions diversity, equity, and personal development every step of the way.

We are passionate about flexible working but it’s worth being aware that this role will be based in Edinburgh, with some travel to Glasgow.

To be successful in the role of Delivery Manager, you will be able to engage in challenges with optimism and resilience and be adaptive and flexible – embracing change and innovation.

If you are up for a challenge and working in a great team, we would love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Delivery Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

As Senior Manager: Community Wellbeing Services, you will hold leadership responsibility for key services including Community Connections, Safe Haven and Counselling, ensuring they are safe, effective, high-quality and aligned within a coherent organisational approach. This is a senior leadership role accountable for the strategic direction, operational performance and integration of Catalyst’s community-based services and partnerships across Surrey.

Beyond service oversight, you will lead the development of a connected and responsive community offer, ensuring Catalyst’s services operate as part of a wider network of provision across Surrey. You will play a central role in shaping how services connect with each other and with external partners to create clear, accessible and holistic pathways for clients.

You will lead the development of a coherent community wellbeing operating model, ensuring clarity of roles, responsibilities and pathways across services.

You will define and drive what partnership working means at Catalyst, building strong, visible relationships across the VCSE sector, statutory services and local networks, and ensuring Catalyst is a trusted, active and vibrant presence within local communities.

A key focus of the role is ensuring consistent quality, strong safeguarding practice and effective performance across diverse community settings, supported by clear standards, oversight and continuous improvement.

You will be expected to be highly visible and present across services and partnerships, maintaining close connection to delivery, staff, communities and stakeholders.

Location: Nankeville Court, Woking (hybrid), with regular presence across community sites, partner organisations and Catalyst locations
Salary: £41,000-£45,000
Hours: 35 hours
Contract type: Permanent

About the organisation

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

About you

We are looking for an experienced, values-led leader with a strong background in community-based mental health, wellbeing, social care, counselling, community development or a related field. You will bring significant experience of leading staff and services in complex community settings, with the ability to balance strategic oversight with close connection to frontline delivery.

You will have strong safeguarding knowledge, sound professional judgement and experience of managing risk within multi-agency and community contexts. Confident working in partnership, you will be able to build trusted relationships across the VCSE sector, statutory services and local networks, influencing others and supporting joined-up, accessible pathways for clients.

You will be emotionally intelligent, resilient and inclusive in your leadership style, able to lead teams through change while maintaining clarity, professional boundaries and a strong focus on quality. You will be comfortable using data and insight to inform service improvement, performance and decision-making, and will be able to maintain a visible presence across services, partnerships and community settings.

A commitment to equality, diversity, inclusive practice and trauma-responsive services is essential, along with the ability to travel regularly across Surrey and work flexibly across multiple sites.

Please refer to the job description for a full breakdown of the key responsibilities and person specification.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK.

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Advice Services Manager

10-Month FTC | 4 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start

I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.

This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.

You’ll also maintain a small caseload to stay connected to frontline support and community needs.

Key Responsibilities

• Lead and support advice staff and volunteers across multiple sites
• Ensure high-quality, compliant advice delivery
• Oversee case management, reporting and service outcomes
• Drive service improvements and quality assurance
• Support training, safeguarding and team development
• Work closely with senior leadership on service growth and impact

About You

• Experience managing advice services within the charity/community sector
• Strong knowledge of welfare benefits, housing, debt or immigration
• Skilled in team leadership, service improvement and reporting
• Confident using case management systems and data
• Organised, proactive and community-focused

Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation.

If you have the above skills and experience and are immediately available, please apply online today!

The Senior Seafood Program Manager works closely with our funder and implementation partner,

Humanity United, acting as a strategic thought partner to advance our shared goals. The role will hold overall responsibility for management of the portf

olio including program and strategy development, budgeting, monitoring and reporting and grant-making.

The role holder will represent the Freedom Fund at high level sectoral events; engaging with a wide range of stakeholders related to the program, building connections that advance our shared priorities.

This role is a fixed term contract, aligned to our next phase of funding partnership with Humanity United for the Asia Pacific seafood program.  The position is expected to commence in September 2026 and continue through to December 2028, with the possibility of an extension.

Interview process: 2 stage interview process: week commencing  14th August 2026
Please see the job description for all details.

A little bit about the role 

Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.

Contract:​ Full Time, fixed-term contract for 8 months from September 2026​

Salary: £26,227.50 (£29,732.78 with London Office Allowance) plus competitive pension

Please note that although the deadline is 9am on 13 July 2026,  we may close earlier based on the success of applications received.

You will be joining us at our busiest time and will have day to day logistical and admin responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work. You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would particularly suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar. ​

Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Selection Coordinator.

You will be joining the recruitment team for Approach Social Work, a three-year programme where participants qualify as a social worker, study for a master's degree and work directly with children and families.​

Our recruitment team is made up of:​

• Attraction team: who work to attract people to Approach from the areas we
• work nationally, and support applicants to progress and succeed in their applications​
• Selection team: who deliver the high-volume selection and assessment process​

As a Selection Coordinator, your work will be integral to our mission to create social change for children who do not have a safe or stable home. 

Please see the job pack for a full list of responsibilities.

A little bit about you 

We welcome applicants with some experience in customer service, administration, or logistics coordination. We're looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as 'ChatGPT' etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

For further information about this role, please contact , Hiba Dajani - Selection Officer (see job pack for contact details). ​

Service Manager

Location: Bury 

Salary: £36,500

Contract Type: Permanent

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About Safenet

We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.

We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.

Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.

Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

“A future where everyone can live safe, happy and healthy lives free from abuse,  violence and exploitation in their homes, streets and communities.”

About the role

As Service Manager – Safe Accommodation, you will lead the operational delivery of refuge and other safe accommodation services for adult survivors, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide practical, values-led leadership to frontline teams, ensure accommodation is safe, well-managed and responsive, and oversee high-quality, trauma-informed and survivor-led support. You will also play a key role in housing management, performance oversight, partnership working and ensuring services remain compliant, effective and sustainable.

Key responsibilities

• Lead the day-to-day operational delivery of refuge and safe accommodation services, ensuring support is safe, timely, trauma-informed and survivor-led.

• Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.

• Oversee referrals, admissions, allocations and move-on processes to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively throughout their stay.

• Monitor service quality, performance, occupancy, voids and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.

• Ensure compliance with safeguarding, housing management, health and safety, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.

• Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways into and out of safe accommodation and improve outcomes for survivors.

• Plan rotas, cover arrangements and on-site presence to ensure safe staffing levels across services, including 24-hour provision and out-of-hours on-call support where required.
• Contribute to strategic development, identifying emerging need, supporting service improvement and helping to shape high-quality, inclusive and psychologically informed accommodation-based support.

For further information about the role, please visit the Role Profile.

What we are looking for

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

You will bring:

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

Essential:

• Experience of managing or leading teams within domestic abuse, housing, supported accommodation, social care or a related support environment.
• Strong knowledge of domestic abuse, trauma-informed practice, safe accommodation, safeguarding for adults and children, and risk management in complex cases.
• Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality accommodation-based practice.
• Experience of performance monitoring, report writing and using data, feedback, occupancy information and outcomes to support service improvement.
• Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
• Excellent communication, organisational and IT skills, with the ability to manage competing priorities, coordinate rotas and maintain accurate records and reporting.
• Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.

Desirable:

• ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
• Experience of service development, project delivery, change management or supporting new initiatives within refuge, housing or support service settings.
• Knowledge of Women’s Aid National Quality Standards, safe accommodation duties and relevant legislation and frameworks relating to domestic abuse, housing and safeguarding.
• Understanding of budget monitoring, contract requirements, housing-related processes or income maximisation within a commissioned or grant-funded service.

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you! 

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

How to Apply

Click Apply Now to complete your application online. Applications close on 19/07/2026

We can’t wait to welcome you to our team!

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

Action for Refugees in Lewisham is a thriving, dynamic community charity supporting asylum seekers, refugees and migrants across South East London. This is an exciting new role to the organisation forming a senior management team alongside the Executive Director, Casework Manager and Education and Finance Manager. This key senior position combines line management of central staff, high level fundraising, grants monitoring and compliance, development of enhanced member co-production, oversight of operational systems and management of pilot projects emerging from AFRIL’s 2027-30 strategy.

Job Purpose:

• To manage and coordinate the operations of the organisation, overseeing high level day to day operations including IT and systems, GDPR, Health and Safety, volunteer management, operational policies and procedures.

• To provide leadership and line management to the Monitoring and Operations Officer, Experts by Experience Coordinator and Community Activities Coordinator. With possible additional line of other project staff as organisational capacity requires.

• Lead the enhancement of processes and systems which support AFRIL’s frontline systems to work effectively and holistically together, providing capacity and support to project managers and leads.

• Lead the development and delivery of AFRIL’s co-production work, supporting the Experts by Experience Coordinator to amplify members' voices at all levels of the organisation.

• Supporting the Director in delivering the organisation's fundraising strategy. Writing a range of funding applications, holding key funder relationships and developing new funding relationships, including the establishment of enhanced individual, community and corporate fundraising relationships.

• Leading on the management and oversight of the grants compliance and reporting cycles, producing monitoring reports for funders with the support of the Operations and Monitoring Officer. Overseeing and developing evaluations and impact measurement systems alongside the Director.

• Assist the Director with the implementation of AFRIL’s strategy, taking a leading role in the delivery of new projects and areas of work to advance the mission and vision of the organisation.

• Supporting the Director with the development and implementation of a communications strategy, enhancing awareness of the organisation's work and impact.

• To represent AFRIL at a range of stakeholder meetings, and develop and manage partnerships to benefit AFRIL’s service users.

• To work collaboratively and dynamically in a small team, following AFRIL policies and reflecting AFRIL’s values.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at the local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with – not for – refugees and people seeking asylum so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding. 

About the Role

The Safeguarding, Risk & Incidents Specialist will support the organisation in maintaining safe, effective and compliant services by coordinating the management of safeguarding, incidents, complaints, risk and data protection matters and ensuring concerns are appropriately identified, investigated, resolved and learned from.

The role provides operational leadership and oversight of safeguarding, incidents, complaints and risk management processes, supporting managers to manage risk effectively, implement improvements and ensure organisational learning is embedded in practice.

Working closely with the Senior Safeguarding, Risk & Incidents Manager, the postholder will contribute to organisational assurance, governance and continuous improvement and help promote a culture of accountability, learning and effective risk management across the organisation.

Hours: Part-time, 28 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme 
• Pension Scheme 
• Work/Life Balance Policies 
• Employer-Sponsored Volunteering 
• And more. 

Let’s work together to improve the lives of refugees in the UK – apply on our website today. 

Closing date: 19 July 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

The Freedom Fund

The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward. 

About the position

The Senior Strategic Partnerships Manager - Individual Philanthropy (SSPM) is a key member of the Freedom Fund’s partnerships team, responsible for developing and implementing the organisation’s individual fundraising strategy. Based in New York and reporting to the Head of Strategic Partnerships, the postholder will work collaboratively with colleagues across the U.S. and U.K. to build and steward a portfolio of high-net-worth individuals and help shape the broader strategic partnerships strategy.

This is a strategic, high-autonomy role with responsibility for building and managing a global portfolio of individual donors and prospects, guiding them through all stages of the donor lifecycle - from identification and cultivation to solicitation and stewardship. The SSPM will lead the design and execution of a donor experience strategy to enhance engagement, deepen relationships, and increase long-term support. They will design, curate and host donor salons, convenings, and engagement events in New York City and other priority cities, in order to grow our networks and generate new leads. They will also manage and coordinate the strategic involvement of senior leadership - including the CEO, Managing Director of External Relations, and Head of Strategic Partnerships - in high-level donor engagement.

Interview process: 2 stage interview process: week commencing  29th July 2026
Please see the job description for all details.