Graduate programmes administrator jobs in Hammersmith, greater london

Are you a brilliant communicator and collaborator who loves getting into the nitty-gritty of logistics and organisation? Join a passionate team working to end inequality in education through the power of Classics.

We’re looking for a Fundraising and Events Officer to help devise, organise and deliver a variety of events, seek sponsorship opportunities and grow our membership base. From managing systems and data to coordinating logistics and analysing results, every day can be a little bit different. You will be the first point of contact for many of our event attendees, donors and supporters and will enjoy building relationships and improving and maintaining systems to ensure that people have a positive interaction with Classics for All.

Diversity and inclusion

As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.

It does not matter if Classics was offered at your own school, and you do not need to be a classicist to join our team – there are no Latin tests!

RCOG Events is entering an exciting phase of transformation as we strengthen and expand our global education portfolio. As the College evolves its courses, skills-based workshops, and webinar programme, it is committed to ensuring learning remains innovative, high-quality, and accessible to healthcare professionals worldwide.

To support this growth, we are seeking a Courses and Webinar Administrator to play a vital role in the delivery of our education portfolio. Working closely with the Course Development and Delivery team, faculty, and other internal teams, the post-holder will ensure that webinars, courses, and workshops run smoothly and provide a seamless experience for delegates, faculty, and franchise centres. The role combines operational responsibility with a focus on accuracy, customer service, and collaboration, supporting the successful planning, coordination, and execution of events across the College.

This position provides the opportunity to contribute to continuous improvement by maintaining accurate records, monitoring administrative processes, and troubleshooting issues efficiently. By supporting the delivery of high-impact education, the Courses and Webinar Administrator helps ensure that RCOG’s programme continues to meet the needs of a global workforce, while directly contributing to improving healthcare for women and girls worldwide.

Responsibilities: 

• Provide administrative and operational support for courses, workshops, and webinars, ensuring smooth delivery online and in person.

• Coordinate delegate and faculty communications and manage event materials accurately.

• Maintain accurate records using registration systems, CRM platforms, and other digital tools.

• Act as the first point of contact for delegates, faculty, and partner centres, delivering excellent customer service.

• Support post-event reporting, financial processes, and continuous improvement through feedback analysis.

• Work closely with the Events Team and wider College departments to ensure seamless, joined-up delivery. 

• This is an exciting opportunity for a passionate events professional, whether you have prior experience or are a recent graduate, to contribute to transformational change, support the delivery of course, workshops and webinars, and help shape the growth of a globally recognised programme.

For the full list of key responsibilities, please check the recruitment pack. 

About you  

We are looking for a highly organised, proactive, and adaptable individual to support the delivery of RCOG’s courses, workshops, and webinar programme, including franchise courses and key online learning events. The ideal candidate will be detail-oriented, customer-focused, and able to work collaboratively across teams and with faculty, franchise centres, and delegates to ensure smooth, high-quality course delivery.

Requirements:

• Experience, or a strong interest, in providing administrative or operational support for courses, webinars, workshops, or events, in-person, virtual, or hybrid.

• Strong organisational and coordination skills, with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously.

• Excellent written and verbal communication skills, with a professional and proactive approach to delegates, faculty, and colleagues.

• Competence with digital platforms, CRM systems, registration tools, and webinar platforms, with a willingness to learn new systems.

• A customer-focused mindset, delivering high standards of service and anticipating the needs of delegates, faculty, and partner centres.

• Ability to work flexibly, manage unexpected challenges, and contribute positively to a busy, dynamic team environment.

We encourage candidates from all backgrounds to apply, including those with prior experience in course administration or recent graduates who are organised, motivated, and passionate about supporting high-quality learning experiences. If you are excited about joining RCOG Events at a pivotal moment of growth, supporting a globally recognised programme of courses and webinars, we would love to hear from you. Full training and support will be provided, but attention to detail, organisation, and a proactive, collaborative approach will be essential to succeed in this role.

Our culture and benefits  

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes: 

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January

• 10% employer pension contribution

• Life assurance and income protection schemes

• Employee assistance programme –24/7 confidential advice line and counselling

• Interest-free season ticket loan

• Free lunch in our offices in Union Street, London

• Daily ‘wellness hour’ to support staff to take breaks and focus on wellness 

• Tailored learning and development

• Enhanced wellbeing and family support

• Employee-led diversity networks

• Volunteering days 

• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site. 

How to apply 

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack. 

• Applications close at 10.00am on Monday 30 March 2026

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

​We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. 

About us 

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do. 

The Role
The role of a programme coordinator is ensuring the smooth running of all student related events. This will include having a full understanding of all the SEO-London programmes; understanding the relevant industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events.

In turn this role will be responsible for using data to ensure the programme meets benchmark KPIs on attendance and demographics.  In coordination with the programme manager will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students. 

This role would be suited to individuals who are committed to SEO London mission, motivated to work with undergraduates and interested in learning about, and gaining experience in, charity management. We are looking for people who are passionate about representation and believe that background should not be a barrier to employment.

Responsibilities and Accountabilities

DAY TO DAY DELIVERY OF EVENTS 
Responsible for the overall administration all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities page and weekly newsletter  
  
STUDENT MANAGEMENT & QUERY HANDLING  
Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London

• Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events
• Responsible for managing the programme inbox (where applicable)
• Responsible for identifying creative and innovative ways to connect, educate and train students.
• Provide oversight of cv support, screening, and recruitment preparation 
• Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm
• Organise mentoring and buddying allocations 

QUALITY ASSURANCE  
Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes. Responsible for running reports to track and monitor events from the CRM

Person Specification

Skills and experience

We are looking for applicants who are:

• Looking to develop a career in charity and learn about charity programme management
• Motivated to work with undergraduates and enjoy interacting with large groups of people

• Have a working knowledge of the student lifecycle (both school and University)
• Strong understanding of employability skills required by students to be job market ready

You can showcase:

• Demonstrable communication and listening skills  
• Ability to collaborate and work as part of a team  
• Empathic approach to working with others
• A passion for our mission and the determination to help build the careers of others

You have some experience in some of the following skills or be willing to learn and develop them: 

• Understanding or experience of marketing and comms
• Business writing skills   
• Managing and analysing data
• Event coordination
• Good competency using Microsoft (Outlook, Word, Excel, PowerPoint, Teams)
• Strong organisation skills

Required qualifications

• University degree (any discipline), apprenticeship or relevant work or volunteering experience

Location: Hybrid (London-based)

Contract: Full-time

Salary: up to £38,000 per annum (dependent on experience)

We’re seeking an experienced, motivated Programme Manager with a passion for music and culture, and the confidence to drive projects forward in a small, collaborative team. 

This is an exciting time to join CDR as we grow nationally and you will play a pivotal role in shaping and scaling three of our core programmes at a time of real momentum.

The ideal candidate will have 5+ years experience in delivering music education programmes, be highly organised, and proactive.

CDR is an organisation committed to equity, diversity and inclusion in everything we do, from our programmes to our hiring practices. We particularly welcome and encourage applications from Black people and others who are currently underrepresented in the music and cultural industry. 

About CDR

CDR is a community-first music organisation working towards an equitable music industry for producers and artists. Founded in 2002, we have a 20-year track record of nurturing independent music makers and pushing UK electronic music forward.

We connect education with modern music culture, empowering people to create new music, define their sound, and release music on their own terms. Our programmes span schools, youth centres, grassroots venues and international collaborations — from Newham to Nairobi.

As a Black-led, London-based National Portfolio Organisation (Arts Council England), we are building the CDR Pathway: a cohesive journey that unlocks creativity in people at a young age and supports them to develop their creative practice throughout their lives.

This is an exciting time to join CDR: after recently becoming an Arts Council National Portfolio Organisation, we are rapidly growing our projects around the country. Building on 20 years of heritage in the UK underground music scene, there is a significant opportunity to push on further and grow CDR’s profile to establish ourselves as a leading music and education organisation nationally.

The Programmes You’ll Lead

Music Producer Club (MPC) – digital music-making for young people aged 12–18, delivered in schools, youth centres and online. Taught by ‘producer educators’ - working music producers we train to educate the next generation -, MPC builds creativity, skills and confidence while connecting participants with electronic music culture and the national curriculum.

Process – a development programme for women, non-binary and trans+ music makers. Structured across three strands for different abilities (Create, Define, Release), Process combines workshops, mentoring and masterclasses to build skills, confidence and community for underrepresented producers.

Out The Box (OTB) – hands-on analogue mixing workshops in leading London studios, giving emerging producers practical experience with desks, outboard gear and professional engineers while bridging digital and analogue production techniques.

Key Responsibilities

Programme Management

• Lead planning, scheduling and delivery of MPC, Process and Out The Box programmes and events.

Quality Monitoring & Evaluation

• Collect and analyse participant data, case studies and feedback, and drive solutions in response to pain points.

• Support continuous improvement by feeding programme insights into CDR’s evolving evaluation framework, learning outputs, and communications strategy.

• Ensure safeguarding, risk assessments and health and safety are adhered to across all programmes. Implementing training, good practice and further planning where necessary.

Strategic Development

• Work with senior management to scale and embed programmes nationally.

• Ensure programmes align with and contribute to the CDR Pathway, supporting participants to progress from entry-level engagement to sustained creative practice and professional development.

Person Specification

Essential

• Track record of managing and growing programmes in education, youth, or the arts.

• Strong organisational and time-management skills.

Terms & Benefits

• Full-time, hybrid working with a London office base.

• 25 days annual leave + bank holidays + office closure (Christmas week).

• Pension scheme.

• Training and professional development opportunities.

Reports to: CEO

We are looking for a proactive, positive and team-oriented Schools Coordinator to work within our busy and fast-paced team. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills. Your remit will be to ensure the effective and timely onboarding of schools who have registered to our programmes. Ensuring that once they have registered, we provide a seamless and efficient user journey, ensuring maximum school participation once registered, and encouraging further engagement across the organisation. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills.

Key Responsibilities

When a school registers for one of the Trust’s programmes, the Schools Coordinator manages the logistics and organisation of each school’s engagement, working closely with the schools and link teachers to ensure the smooth delivery of our programme. This includes:

• Coordinate booking dates/times – working with schools to ensure we fulfil their application to join one of our programmes.
• Handle enquiries and maintain accurate booking records.
• Staff allocation – Secure a freelance educator to deliver content.
• Direct communication – building relationships with schools, teachers, and school staff, ensuring a smooth user experience for our clients. This includes, but is not limited to, answering queries from teachers / staff as received, linking schools with respective freelance educators as necessary, sharing all relevant updates and information ensuring teachers/staff are fully informed about the delivery plans.
• Courier booking – to ensure all hardware is onsite for respective delivery.
• Monitoring – logistics plans and raising any issues with senior logistics staff as they arise.
• Maintain strong relationships with new and existing clients.
• Manage office communications, including phone calls and emails.
• Assist with general administrative tasks to support the teams objectives.

For more information and details on how to apply, please see the full application pack, and head to our website to apply.

Haringey Education Partnership

We are a leading education partnership based in Hornsey, north London, committed to improving outcomes for children and young people.  We have +160 member schools across Haringey, Enfield and Waltham Forest. 

The Role

The Administrative Officer will play a key role in helping to ensure the smooth running of HEP’s operations, events, and communications, and in delivering the high-quality service that underpins our success.  This role reports jointly to the Operations Manager and the Head of Communications & Engagement. 

Key Responsibilities 

Administrative Support

• First point of contact for schools, clients, suppliers, and visitors triaging issues and responding efficiently and helpfully to queries in person, via phone, and by email
• Monitoring of shared email inboxes across various teams, addressing enquiries in a timely manner
• Work closely with the Operations, Comms and CPD teams to support projects and workstreams

Event / Visitor Coordination

• Prepare and manage meeting rooms and training venues liaising with trainers and delegates
• Assist with the planning and delivery of in-person and online events, including training sessions and conferences
• Create event collateral in a professional and timely manner 

CPD Support

• Support with organising, hosting and managing the technical side of virtual and in-person meetings, training and webinars
• Support with the development of CPD promotional material including brochures and flyers
• Support with uploading HEPs training programme and events onto website

Communications and Digital Support

• Website administration support, resolving member queries 
• Help in creation and distribution of communication materials, such as flyers, newsletters, brochures,podcasts and content for social media/digital channels
• Work with the Communications Team to ensure consistency in tone, branding, and messaging

Essential Skills and Experience

• Proven experience in an administrative or office support role
• Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of stakeholders
• Strong IT proficiency, including Microsoft Office Suite, Google Workspace, Canva, Zoom, Monday, Adobe Suite
• Good numeracy and data-handling skills
• Ability to manage time, prioritise effectively, and work flexibly across multiple tasks
• A proactive, positive, and collaborative approach to work
• A strong commitment to improving life chances for children and young people

Desirable Skills and Experience 

• Experience of working in or with schools or education settings
• Experience with event coordination or customer service
• Familiarity with maintaining websites and basic content management systems

Other information

Application Process: 

• Interested candidates should submit a CV and a covering letter detailing their suitability for the role. 
• Interviews will be conducted as suitable candidates apply and we may hire if we find the right person before the job ad closes.

Working at HEP: 

• You will be part of a mission-driven team committed to empowering schools and improving outcomes for children and young people
• You will work in a supportive environment that values learning, innovation, and collaboration
• We offer opportunities for professional development and encourage staff to shape and grow their roles
• We offer 30 days annual leave and a generous pension scheme
• We are an 'in-person first organisation' and this role is in-person/office based, working in Hornsey, north London with the opportunity to visit our member schools and attend events/conferences as required

We are actively seeking diversity of experience academically and professionally, as well as representing the different communities we serve.

This position will be located in the United Kingdom and therefore a successful applicant must have the Right to Work in the UK in order to commence their employment.

HEP is committed to the safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.  As part of our safer recruitment checks an online search many be carried out in line with Keeping Children Safe in Education.

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Minimum Essential criteria:
• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Closing date: 30th March
Interviews: TBC

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Join Our Team: Make a Difference in Education!

Are you passionate about transforming the lives of vulnerable young people? We're an innovative education charity and creative school dedicated to supporting London’s most at-risk young people. Through our holistic approach, we empower students to thrive academically, socially, physically, and emotionally in a nurturing community.

At TCW, we pride ourselves on being a sector-leading alternative school, rated Outstanding by Ofsted in every category: Quality of Education, Leadership and Management, Behaviour and Attitudes, Personal Development and Sixth Form. Since 1999, we’ve been refining a unique, creative approach to education that celebrates individuality and helps every student thrive. As Ofsted (2025) wrote:

“The Complete Works transforms pupils’ lives for the better.”

Our Approach: We offer a unique blend of personalised group and one-to-one lessons, combined with creative projects and comprehensive wellbeing support. Over the past 25 years, our team has helped thousands of young people regain their confidence, earn valuable qualifications, and grow into successful, happy adults.

The Role: We are seeking passionate and creative people to teach one-to-one lessons with young people across London, working both in students’ homes and other public spaces. You do not need to be a qualified teacher, we will provide your training. Our students have high needs including SEN, medical needs, and SEMH, making mainstream school unsuitable. The work is varied, challenging, and immensely rewarding. You’ll be backed by a dedicated office education team, including a QTS teacher who will mentor you, as well as specialists in safeguarding, wellbeing, and interventions. Your mission: to inspire your students to learn creatively, grow in confidence, and achieve academically.

What We Offer:

• Competitive pay rates with regular progression
• A culture of promotion from within (our senior leadership team all started in entry level positions)
• Ongoing professional development, tailored to your ambitions and interests
• Regular socials and staff clubs, a supportive and friendly culture
• Competitive Pension scheme
• Mental Health and Wellbeing Facilities and Support from our in house Wellbeing Team
• Access to hundreds of company discounts, including gym membership, cinema tickets and fashion.
• Excellent work life balance - school holidays.
• The chance to positively influence the lives of vulnerable children
• Flexibility to develop your role based on your strengths and interests.

Requirements:

• Legal right to work in the UK.
• Enhanced DBS Certificate and Overseas Police Clearances (if applicable).
• Two professional reference checks.
• Experience working with young people, ideally with SEN or SEMH.
• Willingness to teach English, Maths and Science up to KS3 or KS4 level, with support.
• GCSE in Maths/English/Science at C or above.

Pay:

• Starting rate: £51.75 per 3-hour session + £6.25holiday pay.
• After a 5-week induction: £59.13 per session + £7.14 holiday pay.

Training:

• Induction Day: One full day (9:00 am – 3:45 pm).
• Induction Training Sessions: Five Tuesday afternoons (4:30 – 6:00 pm).
• Ongoing Professional Development: Weekly sessions on Thursday afternoons (4:30 – 6:00 pm).
• Training is paid at £13.15 + £1.59 per hour, allowing you to learn and teach simultaneously.

Ready to make a real impact? Apply now and be part of a team that's changing lives through education!

TCW Values:

We believe our students deserve a broad range of role models, reflecting the diversity of our society. Therefore we welcome applications from those of all backgrounds, ethnicities, gender identities, sexual orientations and those with disabilities or neurodivergent conditions.

The Complete Works school is committed to safeguarding and promoting the welfare of children.

This role is exempt from the Rehabilitation of Offenders Act 2020. Any job offer will be conditional on the satisfactory completion of pre-employment checks, including an enhanced Disclosure and Barring Service check and barred list check.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK.

Spear is partnering with St Mark’s Battersea Rise, to deliver the Spear Programme in Clapham Junction!

City Transformation is at the heart of St Mark’s Battersea Rise. They want to see the City Rise by serving people facing hardship, creating connections and developing places of safety and belonging that are embedded in the love of Jesus. As part of fulfilling the role, there is a hope and expectation for the appointed coach to be a part of the church community.

The Spear Programme is delivered in Spear Clapham Junction which offers young people professionally recognised coaching, for free, to support them into sustainable work or education. They leave Spear equipped to thrive in work and life.  

Key Information

Location: Clapham Junction, office-based

Salary: from £28,000

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Closing date: Monday 23rd March, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Assessment Day: Thursday 26th March

For more information please read through our Work With Us Information Pack and Job Specification.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Role Responsibilities

Delivery of the Spear Programme – Group and 1:1 coaching

• Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme.
• Building relationships with young people on the programme and managing culture and attitudes in the training room.
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively.

Delivery of Spear Career

• Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees.

Training the Assistant Coach

• Contributing towards the training and developing of the Assistant Coach by modelling excellent coaching and giving regular feedback.

Trainee Recruitment 

• Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics.

Person Specification

• An active Christian, dedicated to representing the values and ethos of Spear and St Mark's Battersea Rise.
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further.
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing.
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun.
• You are great at building relationships, with solid communication skills.
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload.

We are recruiting for a Community and Events Assistant to join our team in London; the scope on this job involves….

Job Title: Community and Events Assistant

Location: Hybrid with a requirement to occasionally work at our Head Office (Vauxhall)
Salary: £27,926 per annum
Contract type: Full-time, Permanent

Hours: 37.5

Are you a positive, kind, and empathetic individual with strong organisational and time management skills? Do you enjoy connecting with people from all walks of life and want to develop your career in fundraising?

At Refuge, we’re looking for a passionate and proactive Community and Events Assistant to support the delivery of our ambitious plans to expand our Community and Events programmes. This is a fantastic opportunity to gain hands-on experience in fundraising, supporter engagement, and event coordination within a supportive and passionate team.

In this role, you will:

• Be the first point of contact for many of our incredible fundraisers, offering outstanding supporter care and guidance.
• Provide administrative support to the Community and Events team.
• Help to ensure our fundraisers feel valued, informed, and inspired throughout their journey with Refuge.

We’re seeking someone who:

• Is enthusiastic about learning and developing a career in fundraising.
• Communicates clearly and compassionately.
• Believes in equality, diversity, and inclusion.
• Is committed to making a positive difference in the lives of the women and their children we support.

Join us and be part of a team that’s changing lives every day.

Closing date: 9.00 on 7 April 2026

Interview date: 15, 16 & 17 April 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

HR Officer 

Grade 3 (29,340 – 32,430 FTE) 

12 months (with possibility of extension) 

 21 hours per week 

This is a great opportunity for an efficient, thoughtful person with a good eye for detail to get hands-on experience of HR practice and processes. We’re a medium sized charity with big ambition for older people in East London. To find out more about our services and our strategy please visit our website. 

Background to the role  

Our Head of People is currently on Maternity leave until February 2027. During this period, we are strengthening the People function and are seeking an HR Officer to support the interim Head of People to deliver effective support while we align our staff and volunteering processes; this role will support both areas with a focus on HR. 

Our Operations Coordinator carries out staff recruitment, onboarding and offboarding work. The HR Officer may help with this from time to time, but it won’t be a substantive part of the job. 

Job Purpose 

Support the Head of People to deliver the charity’s HR and Volunteering functions (People) in line with the organisation’s values and EDI objectives. 

This will include improving our ‘People’ processes and increasing the overall efficiency of this area of the organisation.

Equity Diversity and Inclusion 

At Age UK East London we are committed to Equity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'.  We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that, at every level, reflects the profile of our local community and for this reason particularly welcome applications from people who live in East London, disabled people and people from the Global Majority.   

Key Tasks 

People support 

Work with the Head of People to: 

• Respond to HR-related queries from across the organisation, escalating as necessary. 

• Maintain and update the staff handbook, policies, and procedures ensuring they remain accurate and compliant. 

• Support the implementation of Learning and Development (L&D) initiatives, including by booking internal/external training sessions and maintaining training records and mandatory training compliance. 

HR administration  

• Draft and issue job offers, contracts and contract variations. 

• Maintain accurate employee records within Sage HR 

• Manage changes to employment including hours, pay, role and line manager updates. 

• Manage employee benefits such as Employee Assistance Programme and cycle‑to‑work scheme. 

• Monitor completion of staff reviews and appraisals 

Absence management 

• Monitor sickness absence and ensure return‑to‑work documentation is completed. 

• Maintain accurate annual leave records. 

• Arrange Occupational Health assessments and ensure reports are received and shared as appropriate.

Employee relations administration 

• Maintain records of cases including grievances, disciplinaries, and investigations. 

• Take minutes in HR meetings. 

• Prepare letters, documentation and follow‑up actions relating to HR casework 

Volunteering 

• Work with the volunteering team to improve efficiency and help align volunteering processes with HR practices where appropriate. 

 General 

• Meet regularly with the Head of People for support and supervision 

• Attend team and staff meetings, as required. 

• Undertake any training required to fulfil the role. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London. 

• Carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

 Functional Links  

• Close working relationship is needed with the Operations Coordinator. 

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply. 

A= We want to see evidence that you meet this criterion as part of your application statement (we may also test at interview). 

I = We will test this at interview. 

Experience 

Essential:

• Of administrative work in a professional environment. A 

Desirable: 

• Working in a HR role. A 

• Working in the voluntary sector. A 

• Supporting volunteer programmes. A 

• Using HR systems (preferably Sage HR). A 

Knowledge & Understanding 

Essential: 

• Of diversity, equity, and inclusion principles and practice across People Functions. A 

• Of data protection. A 

Desirable:

• Knowledge and understanding of UK employment law. A 

Skills/ Attributes 

Essential:

• Excellent verbal and written communication. A 

• Ability to collect and analyse data. A 

• Intermediate IT skills including using of Microsoft excel, word, outlook and teams. I 

• Empathetic, with a strong commitment to employee and volunteer well-being. I 

• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. I 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• Flexibility in working hours to meet organisational needs. 

Employment Details 

Contract type 

This contracted post is for 21 hours per week (if part-time, working day pattern to be decided).We welcome application for flexible working including reduced hours and other flexible working arrangements. 

Location 

The post holder will be mostly based at 82 Russia Lane, Bethnal Green, E2 9LU. 

Salary   

Between £29,340 – 32,430 Plus 5% employer pension contribution. Organisational annual pay award pending 

Salaries are based on our salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached. 

Holiday entitlement 

25 days (pro-rata for part time) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday. 

Conditions of employment 

The job offer is subject to the receipt of two satisfactory Employment References, one of which from your current or most recent employer, a DBS Check, evidence of your right to work in the UK and evidence of relevant Qualification (if applicable). 

How We Value Our People 

Learning and development 

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy 

We welcome flexible working requests from day one and anyone can make as many requests as they wish to. 

Family Friendly Policy 

We have a competitive Family Friendly Policy which includes maternity, paternity adoption, shared parental leave, dependency and carers leave. We have an enhanced maternity and paternity pay policy based on the length of service and we offer up to one week paid dependency leave and carer leave. 

Sick leave policy 

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service. 

Death in service insurance  

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us. 

Employee assistance programme 

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance. 

Duncan Robertson Award 

For the outstanding contribution to the wellbeing of older people. 

Cycle to work scheme 

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break 

Other benefits 

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good. 

Next Steps 

How to apply 

To apply, please complete the application form on our website. 

Recruitment Timetable 

Deadline to receive applications: 1st April 2026 at Midnight

Interviews: 10th April 2026 in-person.

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department using the email on our website. 

Vauxhall City Farm is looking for a dynamic Education Officer to support the delivery of our unique range of educational opportunities - from creative, curriculum-linked programmes rooted in animal care, gardening, wellbeing, and sustainability - to drop in community events throughout the year. You will play a vital role in supporting children, young people, and community groups, particularly those facing barriers to acheiving their potential, and be a vital part of the wider Vauxhall City Farm team. This is a rare opportunity to combine meaningful work with professional growth in one of London’s leading city farms. 

We're looking for someone with:

• Experience delivering educational activities/workshops for diverse audiences
• Commitment to education, conservation and the environment
• A practical and enthusiastic approach to learning outside of the classroom
• Excellent verbal and written communication skills
• Excellent organisational and time management skills
• Excellent literacy, numeracy and IT skills
• Knowledge of safeguarding and health safety practices
• Comfortable working with and handling animals
• Willing to undergo an enhanced DBS check

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’) As a result, the Spear Partner Fundraising Manager role requires raising funds for both churches and charitable trusts.

About the role

Spear is in an exciting time of growth, as we expand our work nationwide. You will play a pivotal role in equipping new and existing Church Partners to build sustainable, thriving Spear Centres that transform young people’s lives. 

With an annual fundraising target of £125k, you will combine strategic insight, relationship-building and hands-on application writing, as well fundraising advice to help Church Partners grow diverse and resilient fundraising streams. Working closely with Trustees, Church leaders and Spear’s Central teams, you will strengthen funding pipelines, unlock new opportunities and ensure partners are supported every step of the way. 

Key information

• Salary: £37,000
• Contract: Full time (4 days considered) permanent. Monday – Friday with some out of hours work needed for events such as Spear Celebration. Ad hoc regional travel required to deliver training and support to partner churches.
• Annual leave: 28 days annual leave (including Christmas gift days) plus bank holidays
• Closing date: Friday 27th March, 09.30am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment.
• Creative, self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure
• Excellent written and verbal communication skills, with the ability to produce persuasive, high-quality fundraising applications
• Effective interpersonal skills and high emotional intelligence, with the ability to relate confidently to a range of stakeholders both, internally and externally
• Experience in fundraising, Trust and/or community fundraising desirable, with good working knowledge of other fundraising streams is desirable but not essential
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information 

We are an office-based organisation and value the collaboration and opportunities to work creatively and build community that this offers us, with staff spending time in the working week both at home and in the London office.