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Contract type
Permanent – ST Giles Hospice Shops
Location
Bloxwich
Hours
15 hours (2 days out of 7) 8:55am – 5:05pm trading over 7 days.
Annual salary
£9633 (Retail Band AA)
Review date
08/03/2026
As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).
Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.
The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.
Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.
Qualifications
Essential
·Qualifications in English and Maths
·Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE
Knowledge and experience
Essential
·Ability to lead and motivate others
·Previous retail experience
·Understanding of health and safety regulations
·Ability to plan and priorities workloads and delegate accordingly
·Outstanding communications skills
·Excellent customer focus
·Knowledge and understanding of sales management, profit and loss
Desirable
·Local community knowledge
·Previous line management experience
·Experience in achieving goals and identifying opportunities
·Has the ability to implement and enforce policies
·A desire to work as part of a team to generate fresh and innovative community-based ideas
·Some experience of Gift Aid
·Some experience of working with volunteers
Values
·Exhibits our hospice values and behaviours
Skills
Essential
·Proven customer service skills
·Flexible and be able to adapt to change on a daily basis
·Able to complete physically demanding work in the form of standing for long periods and moving stock
·Ability to handle administrative task, such a cash handling
·Be a keen problem solver
·Ability to follow organisational policy and procedures
·IT and numeracy - understanding of Office 365 and the ability to complete IT based tasks
Desirable
·Ability to work on own initiative and prioritise workload
·Team Management skills
·Experience in training and developing staff and/or volunteers
Personal Attributes
·Strong communicator
·Customer focused
·Willingness to learn
·Flexible and adaptable to change
·Good interpersonal skills
·Goodtime keeping and strong work ethic
·Conducts themselves’ in a professional manner
·Good organisational skills
·Inclusive and diverse in their approach
·Empathetic
·Team Player
·Able to work under pressure
·Collaborative
·Ambassador for St Giles Hospice
Other requirements
·Valid driving licence
·Eligibility to work in the UK
·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Registered Charity
101 - 500
Whether you’re living with a terminal illness, or your loved one is nearing the end of their life, we’re here for you at every stage.
The client requests no contact from agencies or media sales.
Thank you!
About the role
Join us in building safer futures by giving a voice to male survivors of domestic abuse and strengthening professional awareness
This is a unique and rewarding role that combines direct survivor support, specialist partnership work, and awareness-raising in the community.
As part of our dedicated Domestic Abuse Service, you’ll focus on three main areas:
Supporting male survivors at standard and medium risk
- Provide one-to-one, trauma-informed support to men affected by domestic abuse.
- Complete risk assessments, safety plans and ongoing recovery-focused support.
- Help survivors build confidence, make safe choices and achieve long-term positive change.
Survivor support alongside the Your Choice Project (YCP)
- Work in line with Respect Standards, which ensure that survivors are supported while their partner or ex-partner attends the YCP behaviour change programme.
- Deliver specialist parallel support to male survivors, ensuring their voice, safety and wellbeing remain central.
- Collaborate closely with YCP colleagues to provide a balanced, holistic approach to safety and recovery.
Community outreach and awareness-raising
- Attend and run events across Nottinghamshire to connect directly with male survivors and the professionals who may encounter them.
- Deliver training and briefings to raise awareness of male survivors’ experiences and increase professional confidence in responding to them.
- Contribute to the development of innovative outreach strategies that challenge stigma and make services more visible and accessible to men.
Who we’re looking for
We’re looking for someone who is:
- Experienced in supporting people in crisis, ideally in domestic abuse or frontline services.
- Knowledgeable about the challenges and barriers faced by male survivors of abuse.
- Skilled in communication, problem-solving and building strong partnerships.
- Confident working with both survivors and professionals in community settings.
- Passionate about equality, inclusion and ending domestic abuse in all its forms.
How to apply
- Applications can be made via our recruitment portal.
- CVs cannot be accepted.
Closing date
- 9am on 25th February 2026.
- Interviews will be held w/c 9th March 2026. If applying, please ensure you have availability for an interview during this week as we may not be able to offer an alternative.
Location
- Hybrid Working
Salary
- £25,870.51 pa FTE (£14,683.26 pro rata)
Hours
- 21 per week
Contract
- Fixed Term until March 2027
Safeguarding
Equation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and to work in accordance with our safeguarding policies and procedures.
The successful candidate will be subject to safer recruitment checks including an Enhanced DBS check, satisfactory references covering the past five years, and completion of our safeguarding disclosure questionnaire.
This post involves regulated activity with children and vulnerable adults.
Equation operates a zero-tolerance approach to any form of abuse, discrimination, bullying, harassment or exploitation. We are dedicated to creating a safe environment where everyone we work with feels protected and able to speak up if they have concerns.
The client requests no contact from agencies or media sales.