Head of campaign jobs

This is your chance to lead the charge on impact! You will build and roll out our Monitoring, Evaluation, and Learning (MEL) framework to capture the real difference we make and share it with everyone from funders to supporters.

You will be the bridge between data and impact, translating insights into compelling stories that demonstrate our outcomes whilst strengthening our programmes, partnerships, and strategic direction.

We need someone who:

• Has humanitarian or not-for-profit sector experience
• Can spot trends, distil key insights, and turn them into actionable intelligence for fundraising and programme strategy
• Is passionate about improving the lives of displaced people worldwide
• Brings sharp analytical skills to optimise how we direct resources where they're needed most
• Can communicate data-driven insights in ways that build trust and inspire action

Your work will ensure that Choose Love's resources create maximum impact for displaced communities. If you're ready to combine your analytical prowess with purpose-driven work, we'd love to hear from you!

• Being based in London, United Kingdom (UK) and having the right to work in the UK is essential 
• Those who have applied to this role previously need not apply

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a senior digital marketing officer – email to deliver high performing email campaigns and automations to support the charity’s activity. You’ll work autonomously and collaboratively with all teams across Breast Cancer Now to deliver and improve our email marketing.

You’ll be working to optimise engagement of our communications, as well as the supporter experience of those receiving them.

Line managing the email digital marketing coordinator – email, you’ll support their development and maintain positive close working relationships across the charity.

About you

You’ll have a high level of email experience and technical knowledge of relevant email platforms (ideally Adestra) and delivering complex email campaigns and projects.

You’ll be passionate about delivering the best email experience and engagement and understand best practices and the importance of data and testing.

You’ll be well organised and have strong prioritisation and attention to detail skills, working across the organisation on a diverse range of email campaigns, advising on best practice.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield office.  Our hybrid working model allows you to work up to 2 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date  Wednesday 25 February 2026 9am

Interview date  11, 12 March 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

We're looking for an inspiring Associate Director of Communications to work across several of our colleges to lead our college communications teams and champion the stories, people and research. If you're a strategic communications leader who thrives on influence, collaboration and purpose-driven storytelling. As a senior member of our integrated Communications Department, you'll lead the communications functions across all six colleges, uniting distinct identities behind a shared strategic direction.
You will:

• Build and lead high-performing, resilient teams across our colleges
• Translate College Executive Board priorities into compelling narratives and campaigns
• Strengthen and protect our reputation, advising senior leaders on issues and opportunities
• Champion our groundbreaking research, working closely with Deans of Research and Knowledge Exchange
• Elevate college brands, collaborating with Brand, External Comms, and specialist channel teams
• Drive evidence-based communication, using insights and data to maximise reach and impact
• Lead integrated campaigns, including our flagship end-of-year student shows
• Play a key role in department-wide leadership, shaping how we collaborate university-wide.
• You'll manage four Heads of Communications & Engagement and oversee budgets, planning, reporting and continuous improvement across all college comms.

About You

• You're a confident senior communications leader who brings:
• Significant experience advising executive teams on communications, risk and issues management
• A proven track record of delivering impactful communication strategies and campaigns
• Strong experience working with a wide range of stakeholders - including senior leaders, academic teams, unions, students, partners and community groups - in a large, complex public sector environment
• Expertise in improving communications infrastructure, tools and channels
• Exceptional leadership skills, with the ability to motivate, guide and unite teams across multiple sites
• A strategic mindset, able to juggle multiple high-profile projects with clarity and confidence
• A passion for community building and improving student and staff experience
• Creativity and innovation, embracing new technologies and modern communication approaches
• Experience in a large higher education institution or similarly complex organisation in Public Services
  An appreciation of creative arts and the creative industries
• This is a rare opportunity to bring together the power of six iconic creative colleges and lead communications at scale, complexity and cultural significance.

If this role is of interest, please apply ASAP with an up-to-date version of your CV highlighting all your relevant experience. Please do get in contact for more information as happy to discuss the role in detail.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Philanthropy Manager 
Up to £44,000 FTE per annum, £35,200 actual, plus 8% pension contribution 
28 hours per week 
Permanent role  
Hybrid working – homebased working for the majority of time with a need to attend head office in Godalming on occasions

An exciting opportunity to lead relationships with some of the League’s most influential supporters and secure transformational gifts that will help end animal cruelty in the name of ‘sport’. 

What You’ll Do: 

As our Philanthropy Manager, you will lead our major donor programme and manage a growing portfolio of high-value individuals, trusts and partners. Working closely with the Director of Fundraising, Chief Executive and senior stakeholders, you will identify, cultivate and steward influential supporters, making compelling asks and demonstrating the real-world impact of their generosity. Your responsibilities will include: 

• Developing and managing relationships with major donors, high-value individuals, family trusts and corporate partners
• Delivering an ambitious philanthropy strategy, annual plan and budget
• Building and maintaining a robust prospect pipeline through research, networking and relationship-building
• Working collaboratively with colleagues across the organisation to develop fundraising propositions, related income sources, such as family trusts and corporate partners, and donor updates

· Tracking performance, managing income reporting and maintain accurate records

Who You Are: 

We need a confident and inspirational relationship manager with a passion for animal welfare, who possesses: 

• Previous experience working with high-net-worth individuals, either in the charity or commercial sector
• Proven success in major gift fundraising
• A strong understanding of major donor fundraising principles

• Excellent written and verbal communication skills
• Experience using CRM systems and managing donor data.

Why Join Us: 

We understand the importance of a healthy work-life balance, enjoy flexible working arrangements, including options for compressed hours and remote work from day one. With 28 days (pro-rata) of annual leave, in addition to the public holidays, and a generous employer contribution of eight percent towards your pension scheme, we prioritise your well-being. Additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League. 

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

We believe that together we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation.  

Ready to make a real difference? Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV along with a covering letter stating what days and hours you are available.

Join our Community Fundraising Team and play an important part in supporting some of The Royal Marsden Cancer charity’s most dedicated supporters. Working alongside the Community Fundraising team you will effectively steward existing supporters, engage our community supporters and identify new prospects.

If you are a high performing fundraiser with experience of delivering income growth through effective relationship management, this is a fantastic opportunity to make a meaningful impact.

What you’ll be doing:

- Line manage a team to ensure they achieve their objectives and fundraising targets

- Deliver best in class stewardship to develop long term relationships

- Identify and develop fundraising initiatives to engage community fundraising supporters in line with the Charity’s strategy

- Identify opportunities to raise awareness of The Royal Marsden Cancer Charity including giving talks and presentations, attending local events and networking events

- Monitor income monthly and contribute to budgeting and reforecasting. Identify areas of concern and where there might be potential for growth

- Work with other teams within the Charity, including Finance, Data, PR, Marketing and other fundraising teams to maximise best practice and supporter experience

What we’re looking for:

We’re looking for someone who is:

· An experienced, high-performing fundraiser with a proven track record of securing financial support from community fundraising supporters

· An excellent written and verbal communicator, able to engage effectively with a wide range of audiences

· A confident leader, able to motivate, manage and support high-performing teams

· Highly organised, with experience in financial planning, monitoring and budgeting

· Proactive and self-sufficient, with strong problem-solving skills and the ability to take initiative

· Able to work with sensitivity and diplomacy, including in emotionally complex situations

· Experienced in using Raiser’s Edge NXT and/or fundraising for major charitable appeals (desirable)

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

· Hybrid working between home and Sutton with occasional travel to Chelsea.

· Flexible working around our core hours of 10am to 4pm

· 27 days annual leave rising with length of service

· Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)

· Training, support and development opportunities

· Access to the Blue Light discount scheme and other discounts opportunities

· Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more

· Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

· Opportunities for training and career development

Inclusion matters:

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Applications from all backgrounds are warmly welcomed

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

How to apply:

Use CharityJob ATS

Are you an experienced and passionate fundraiser with a specialism in individual giving and a commitment to animal welfare?

The Company
An incredible animal welfare charity based in Surrey looking for full time office working.

The Role
Under the direction of the Head of Income Generation and Engagement, create, deliver and evaluate a long-term Individual Giving strategy.
Build a diverse and sustainable individual giving portfolio suited to the brand, stakeholders, resources and growth aspirations.
Plan and deliver engaging multi-channel fundraising campaigns, appeals and/or product promotions.
Use data and insight to drive performance, monitor results, and build cases for support.
Develop and deliver supporter journeys to encourage loyalty and growth across all income streams.
Integrate individual giving with wider brand, marketing, communications and retail initiatives.
Provide support to branches in ad hoc individual giving activities.
Work collaboratively with the PR / Engagement Manager to maximise impact of integrated campaigns both nationally and with branches.

The Candidate
This role will suit you if you are an ambitious, hands-on individual giving fundraiser who enjoys working in a small, collaborative team where everyone is invested in the success of the whole organisation,

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Vice-Chancellor’s Office
Development, Alumni and Campaigns Office

Prospect Research Officer 
Ref: SC4931

Starting salary from £31,236 per annum, dependent on skills and experience, with an annual increment up to £37,694 per annum. 

UEA is advancing its ambitious £100 million Dare to Do Different Campaign, with Prospect Research playing a central role. We are seeking someone who can help drive transformational change.

In this role, you will work closely with our fundraising team to identify, research, and engage high‑quality prospects, helping to build a strong pipeline of major donor opportunities while upholding the highest ethical standards. Your insights will inform strategic fundraising aligned with the University’s key priorities.

The ideal candidate will be educated to at least A level (or equivalent qualification) or equivalent experience and have a good understanding of fundraising, along with strong research, organisational, and interpersonal skills.

You will join a collaborative, supportive team that takes pride in achieving excellent results. This is a valuable opportunity to make a lasting impact helping us meet campaign goals and shape UEA’s future.

This full-time post is available on an indefinite basis. 

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Further information on our great benefits package, including 39 days annual leave inclusive of Bank Holidays and additional University Customary days, can be found on our benefits page.

Closing date: 16 March 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Salary: £32,600 - £39,000
Contract: Full-time, permanent (other working patterns considered)
Location: London office 1-2 days per week
Closing date: 12^th February
Benefits: Generous holiday entitlement, health & wellbeing programme, flexible working options, and staff discounts

We are delighted to be working with Community Hospice, a highly respected organisation providing compassionate end?of?life care for people across Greenwich and Bexley. Reporting to the Head of Communications and Marketing, this role sits at the heart of a warm, collaborative, and mission?driven team.

This is a fantastic opportunity for someone looking to grow their digital fundraising career, shaping innovative online campaigns that directly impact local families.

As part of this exciting role, you will support and deliver digital fundraising campaigns across events, appeals and year-round activity, while creating engaging digital content for email, social media and web channels. You’ll help shape and optimise supporter journeys to enhance engagement and loyalty, using analytics tools to monitor performance and identify opportunities for growth. Working collaboratively with colleagues across fundraising and marketing, you will ensure digital activity is aligned, effective and maximised for impact.

To be successful as the Digital Fundraising Officer you will need:

• Experience creating digital content and using CMS, social media, and analytics tools such as Google Analytics or Facebook Ads Manager
• Excellent written communication skills, with the Ability to use website content management systems to deliver engaging content and seamless user experiences 
• Knowledge of digital marketing and digital communication channels, preferably within a charity but open to commercial sector candidate

18^th– Interviews – 1^st stage virtual

If you would like to discuss this role with us please contact us and quote the reference 2857AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference
 

Our Senior Coordinator is primarily responsible for all Member and supporter engagement and stewardship across the year. They build and develop relationships with individuals, support event delivery and manage all communications from content creation to delivery. This includes e-newsletters, fundraising appeals and ad-hoc communications that increase engagement, retain loyalty and raise funds.

We are looking for someone who is creative, has strong communication skills, the ability to work independently, and take ownership of projects – ensuring they run smoothly and effectively. You’ll have a sound understanding of thoughtful stakeholder engagement, marketing communications and tools, and enjoy sharing with people the impact of their support.

You will be part of a warm, supportive and forward-thinking community dedicated to nurturing young people academically, emotionally and spiritually. Seeking an ambitious, relationship-driven Development Manager to lead and grow our fundraising, community engagement, and alumni relations activity across our family of schools. This is an exciting opportunity to join a values-led educational trust and play a strategic role in supporting life-changing bursaries, major development projects, and the flourishing of our parent and alumni communities. Working closely with the COO, Heads, Governors, and our dedicated volunteer networks, you will champion a culture of philanthropy, belonging, and long-term support for our schools.

As Development Manager, you will:
Lead the Fundraising Strategy - Design and deliver a long-term fundraising strategy, with a particular focus on bursaries and capital projects
Build and nurture relationships with donors and prospects
Develop a strong, sustainable donor pipeline
Monitor fundraising performance and share regular progress updates with senior leaders.
Line manage the Development Assistant
Grow Our Alumni & Parent Communities
Create a vibrant alumni programme shaped around events, storytelling, and engagement opportunities
Oversee alumni data management and ensure GDPR compliance
Coordinate high-quality alumni communications, reunions, and digital content
Support & Empower Volunteers
Act as the main liaison for parent-led groups, providing guidance and partnership
Support community events such as fairs, auctions, uniform sales and fundraising initiatives
Deliver Inspiring Communications & Events
Work with Marketing to champion development of stories across digital and print channels
Produce engaging content that demonstrates the impact of giving
Plan and deliver stewardship and cultivation events, including receptions, legacy gatherings and giving campaigns.
Oversee development administration, correspondence, databases, and budgets
Travel is required one day a week to their other site in surrey

About You
Proven success in fundraising, development, alumni relations or stakeholder engagement
Exceptional interpersonal and relationship-building skills
Strong written and verbal communication, including ability to create persuasive content
Experience managing multiple projects strategically and efficiently
Confident using CRM systems and working with donor/alumni data
Experience leading or mentoring staff
A proactive, collaborative approach with the ability to work independently
Experience working with senior leadership or major donors
Knowledge of GDPR and charity sector compliance
Understanding of donor stewardship, major gifts or planned giving

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do feel free to get in contact to discuss this role in detail or if you have any queries.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Responsible To: Head of Supporter Fundraising
Location: Hybrid between Butterfly Conservation’s Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
 
Job Purpose:

• Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
• Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
• Working with colleagues to ensure our members feel valued.

Specific Tasks:

• Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
• Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
• Ensure all data is held and processed in accordance with BC’s Data Protection Policy and individual communication preferences.
• Responsible for ensuring the timely and smooth running of the membership welcome and renewal communications (email and post), liaising with contractors and keeping all letters and emails up to date and relevant.
• Responsible for the process to contact members who’s payments have end (sometimes referred to as lapsed) aiming to reengage and minimise attrition.
• Work with colleague to continue to develop the membership offering across all membership categories – student/young person, family, single, joint, benefactor and life memberships.
• Work closely with the Database Support Officer to ensure all database processes work effectively and accuracy of the data is always maintained. Investigate queries and raise issues where necessary, assuring a satisfactory outcome. Create and maintain guides on database process as appropriate.
• Oversee the preparation and distribution of regular reports on membership numbers to BC’s 32 Branches.
• Liaise with Branches on newsletter distribution – hard copy and email - including proofing content, obtaining print quotes and requesting data extracts to supply directly to our printer / mailing house.
• Build and maintain excellent relationships with relevant branch volunteers, including providing timely responses to queries and requests for additional information. Ensure Branches are kept up to date with all membership recruitment campaigns and changes to subscription rates etc via the quarterly Branch e-newsletter
• Contribute to the creation and distribution of branch emails including welcome and newsletter communications from branches to members.
• Maintain accurate records of total membership numbers (individual and household) through the database. Collate a monthly membership update for the Chief Executive and Director of Fundraising and Comms detailing new and leaving members and working with the Head of Supporter Fundraising to include an explanation of trends and anomalies.
• Assist with the accurate recording of income into the database, following BC processes in areas including cheque and cash handling.
• Work with the Finance Team on monthly reconciliation of income recorded on the CRM with finance software information (ensuring correct allocation of income etc).
• Assist with the preparation of the annual membership audit reconciliation to explain any discrepancies and payment exceptions for all membership categories and income
• Ensure sufficient stock requirements of all membership leaflets, welcome pack contents, membership incentives and any other literature required within allocated budget
• Distribution of membership application forms, promotional codes and resources to staff, Branches and the public as required.

 
General

• Monitor and evaluate key performance indicators and prepare information for the Head of Supporter Fundraising.
• Attend meetings and events as required.
• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Contribute to the development and implementation of BC’s overall Fundraising Strategy.
• Collaborate effectively with key teams across BC.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse and inclusive workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.
• To be an ambassador for and to represent BC in various internal and external activities to ensure high profile recognition is given to Fundraising opportunities

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 15 March 2026 at 23:59.
Interviews will be held on 24 March 2026
 
Butterfly Conservation is looking for a talented and committed Supporter Care professional to lead our membership care function. This is a pivotal role at the heart of the organisation, ensuring our members feel valued, listened to and connected to our mission. You’ll take the lead on membership administration, income recording and developing our membership offering, while championing excellent supporter experiences and strong, efficient processes.
 
You’ll enjoy building relationships with supporters and volunteers by phone and email, taking the time to understand what matters to them and responding with warmth, empathy and professionalism. Alongside you’ll bring accuracy, organisation and a proactive mindset, playing a key role in strengthening member retention and helping Butterfly Conservation grow.
 
REF-226 835

It’s an exciting time to join the Rugby Portobello Trust.

We are a vibrant, place-based community charity supporting children and young people in North Kensington. As we expand our reach and deepen our impact, we are investing in the next phase of our fundraising growth, and we’re looking for an ambitious, strategic fundraising leader to help drive that forward.

As Head of Supporter Engagement, you will lead our income-generating strategy across special events, challenge events, individual giving (one-off and regular) and major donors. You’ll shape how we tell our story, deepen supporter relationships and grow unrestricted income to ensure our long-term sustainability.

This is a senior leadership role with real breadth. You will:

• Lead and grow income across multiple fundraising streams
• Develop and steward major donor relationships
• Oversee high-quality, income-generating events
• Drive multi-channel supporter communications
• Analyse performance data and report against KPIs
• Manage and develop a small, committed team

We’re looking for someone who:

✔ Has a strong track record of achieving and growing fundraising income

✔ Has delivered successful income-generating events

✔ Is confident managing donor relationships, including major donors

✔ Can translate organisational strategy into income growth plans

✔ Is comfortable holding targets and being accountable for performance

✔ Brings energy, creativity and leadership to a small but ambitious organisation

You’ll be joining a charity with a loyal supporter base of 3,000+, a strong fundraising history and a passionate leadership team. This is a hands-on role that's strategic in outlook, operational in delivery and deeply connected to the community we serve.

If you’re motivated by the opportunity to shape growth, lead from the front and make a tangible difference in the lives of children and young people, we’d love to hear from you.

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

​

If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world-class care, helping to ensure the best outcome and experience possible for children and their families. 

Having raised more than £30 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up-to-date equipment and facilities. We also fund services like the play specialist team and emotional support for families. 

This is an opportunity for a motivated and enthusiastic individual to join a small but determined team.Working closely with the wider charity team, this role offers a real opportunity to see the impact that your work has on the children and families we support. 

Scope of role  

This role within the Noah’s Ark Charity, will support our community fundraising team.The Community Fundraising co-ordinator will provide essential administrative and operational support to the Community Fundraising team. The postholder will help ensure the smooth delivery of fundraising activities by managing supporter communications, maintaining accurate records, coordinating resources, and supporting events and campaigns. 

This role is ideal for someone who is highly organised, detail-oriented, and passionate about supporting community-led fundraising initiatives. 

KEY DUTIES AND RESPONSIBILITIES 

Support Community Fundraising Income generation 

• To encourage the development of new supporter relationships through proactive communication, to achieve income and provide excellent supporter care to ensure the relationship is ongoing, beyond one-off support for the charity.

• To support the community fundraising team through relationships with patient families, third party fundraisers, community groups, schools and education establishments and public bodies.

• To assist with creating and maintain strong regional corporate partnerships within the community fundraising team, with the support of the community fundraising manager and head of fundraising and development.

• To deliver time specific and sector specific email/postal campaigns, encouraging organisation and participation in fundraising events.

• To contribute to the strategic development of community fundraising.  Ambassador programme 

• To communicate with the family ambassador programme helping to grow the network of key supporters who will represent and be the face of the charity within their local community. 

• Support the community fundraising manager and regional fundraiser with the development of the ambassador programme including training and thanking opportunities.

Supporter experience 

• To champion consistent and excellent supporter care. 

• To record all communications accurately on the database, ensuring information is gathered and recorded in accordance with the requirements of the data protection act, GDPR and the charity’s data protection policy. 

• To respond to supporter enquiries in a timely manner and deal with complaints, escalating as appropriate.

• To deliver an excellent supporter journey and contribute to the central supporter journey for community fundraising with resources, materials and information. 

• Assist with the coordination of fundraising events and activities 

Cross team working 

• To work collaboratively with fundraising colleagues across the team to deliver wider fundraising income and charity objectives.For example, gifts in wills, regular giving, event participation, volunteering and communications.

Budgets 

• Work with the community fundraising team and head of fundraising and development, to build and manage a detailed fundraising budget, including income and expenditure. 

Best practice  

• Ensure all fundraising practice is in line with organisational guidelines and policies. 

• Encourage and champion compliance and best practice within the fundraising team. 

• Ensure own compliance with fundraising standards and requirements, keeping up to date with key policies and regulations, including the fundraising regulator, chartered institute of fundraising and the charity commission.

• Undertake any other duties which might be required to fulfil the general purpose of the post. 

For full job spec and application documents, please visit our website.