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St Basils, Birmingham (Hybrid)
£33,856 - £36,486 per year
Posted today
Closing in 5 days
Magistrates Association, United Kingdom (Hybrid)
£37,900 per year
Shape learning at the MA, developing engaging resources, managing MA Learn and supporting training and community outreach.
Posted 4 days ago Apply Now

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Making The Leap, London (Hybrid)
£40,000 per year
An experienced officer to evaluate the impact of our work & support with quantitative & qualitative data collection, management & analysis
Posted 1 week ago Apply Now
Friends of Westonbirt Arboretum, GL8, Tetbury (Hybrid)
£36,000 - £40,000 per year FTE (£17,600-£19,600 pro rata)
Posted 3 weeks ago
Closing in 2 days
ReMind UK, Bath (Hybrid)
£30,450 - £33,600 per year (pro rata)
Posted 2 weeks ago
Closing in 4 days
The King's Trust, London (Hybrid)
£35,251.00 to £44,064.00, dependent on your location, skills, knowledge and experience
Posted 1 week ago
The National Lottery Community Fund, Glasgow (Hybrid)
£35,382 - £40,000 per year
Posted 1 week ago
The Pickering Cancer Drop-In Centre, Tunbridge Wells (On-site)
£50,000 - £70,000 per year FTE (pro-rata to 0.6 FTE, 3 days/week - can be worked flexibly: £30,000 - £42,000 actual)
Seeking an experienced charity professional to lead a well-established cancer charity.
Posted 2 days ago Apply Now
Carers UK, SE1, London (Hybrid)
£35,629 FTE to be pro-rated - inclusive of ILWA (if applicable)
Posted today
Climate Spring, Remote
£45,000 - £48,000 per year Dependent on Experience
Posted 2 weeks ago Apply Now
Page 6 of 10
Birmingham, West Midlands (Hybrid)
£33,856 - £36,486 per year
Full-time
Permanent
Job description

To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.

The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.

The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.

Application resources
Organisation
St Basils View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 26 August 2026
Closing date: 04 September 2026 at 11:14
Job ref: 2026 - 1631
Tags: Advice / Information, Communications, Conflict Resolution / Peace, Investigation

The client requests no contact from agencies or media sales.