Income recovery officer jobs in Birmingham

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.

Our Services

Sleep Advice Service

Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.

Legal Rights Service

Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.

Book and Toy Library Service

Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.

Innovation and Product Design Service

Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.

Information Products

Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.

Buzgi and Toy Adaptation Service

Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.

The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.

Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.

Our services are provided to families free of charge.

Job Title:

Chief Operating Officer

Reports To:

Chief Executive Officer

Direct reports:

3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))

Purpose of the Role:

The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:

• Operational Systems
• Governance
• Compliance
• Finance and Growth

This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.

As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability
• Collaboration with the Director’s Group to ensure strategic alignment across the charity. The Director’s Group consists of:

            Chief Executive Officer

            Chief Operating Officer

            Director of Fundraising, Marketing and Communications

            Director of Research and Support Services

• Provide expert advice on finance, operations, commercial performance and organisational risk
• Lead organisational planning, business continuity, and operational resilience
• Foster a culture of continuous improvement, accountability and inclusion

Finance, Commercial & Sustainability

• Lead financial strategy, planning and performance, ensuring long-term sustainability
• Oversee budgeting, forecasting, cashflow and financial controls
• Lead and develop Cerebra’s strategy for commercial income , ensuring alignment with charitable objectives
• Support funding growth through strong financial insight and business case development
• Ensure robust financial governance, audit and compliance

Operations & Infrastructure

• Lead and strengthen operational functions including HR, IT, governance and administration
• Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact
• Oversee procurement, contracts, facilities, and organisational compliance
• Drive innovation and value for money across operations

People & Culture

• Champion a positive, inclusive and high-performing organisational culture
• Oversee HR strategy, workforce planning and leadership development
• Ensure compliance with employment law and best practice
• Promote wellbeing, engagement and organisational effectiveness

Digital & Technology

• Provide strategic oversight of IT, data and digital development
• Ensure systems are secure, resilient and aligned to organisational needs
• Leverage data and technology to improve insight, decision-making and organisational impact

Governance, Risk & Compliance

• Ensure effective governance frameworks, risk management and regulatory compliance
• Support the CEO and Board with high-quality reporting and strategic insight
• Lead safeguarding, data protection and organisational risk strategy
• Drive a strong culture of accountability and ethical practice

Leadership & Management

• Lead and develop a small senior team across finance, HR and IT
• Build capability, strengthen performance, and embed a collaborative culture
• Model Cerebra’s values and leadership behaviours

Key Attributes

• Strategic and commercially minded leader with strong operational delivery experience
• Strong financial leadership and business acumen
• Proven track record of driving income growth, sustainability and organisational performance
• Skilled in governance, risk and stakeholder engagement

Please see attached job description for the Person Specification.

Individual Giving Officer

We are looking for an Individual Giving Officer to join an ambitious and highly motivated team responsible for delivering an ambitious and growing Individual Fundraising programme.

Position: 000022 Individual Giving Officer

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Full-time, 35 hours per week

Salary: Circa £35,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 19 July 2026

Interview Date: Monday 27 and Tuesday 28 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Working alongside other officers, you will report to either the Individual Giving Lead responsible for our cause-related products or the Individual Giving Lead responsible for our gaming products. Due to the demands of the role we are looking for someone with a willingness to work flexibly with regard to working patterns when required, to support the needs of the team and the ongoing success of the programme.

You’ll be:

• Using your fundraising and marketing experience and skills to create successful campaigns and complex supporter journeys to help us grow our income and supporter engagement. (Working collaboratively with our Digital and Social Teams, as well as external media agencies).
• Helping deliver on our multi million annual plans to retain and recruit new supporters using the most effective techniques and channels, including Face to Face.
• Enthusiastically managing and delivering a range of fundraising and engagement campaigns and communications to develop and maximise support from our loyal supporters via multiple channels, including telephone, mail, digital, and SMS.
• Comfortable with figures and spreadsheets, as you’ll be diving into the data and managing campaign costs.
• Responsible for maintaining and reporting accurate campaign results and  reviews.
• Always looking out for new opportunities, using our sprint pipeline methodology (testing, solving, learning from experiments) before scaling.
• Ensuring our campaigns are fully compliant at all times.

About You

We’re looking for an individual who:

• Has great experience and knowledge of fundraising, direct marketing and project management, and can bring a real enthusiasm to the team. This role has a specific focus around supporter acquisition which includes face to face, paid digital, direct mail, telemarketing and eMarketing.
• Is fantastic at organising and prioritising a busy workload and knowledgeable of project management. Loves attention to detail and can work on several projects at once whilst thinking outside the box, as things can change quickly!
• Loves data and insight and enjoys applying that insight to campaign testing.
• Is a great all-round communicator, with both internal and external audiences.

Applications

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About Us
Head and neck cancer is one of the fastest-growing cancers in the UK, now affecting around 17,000 people each year. Oracle Head & Neck Cancer UK is a mission-driven national charity dedicated to improving head and neck cancer patient quality of life and outcomes in the UK through support of key programmes, raising awareness and addressing growing healthcare inequalities.  We fund groundbreaking research that changes lives and we collaborate across the sector to maximise impact for patients.

The role

We’re seeking a strategic, hands-on Fundraising Manager with broad experience across all income streams but may consider either trusts or corporate fundraising as a speciality. We need someone energetic, committed and with a flexible approach who will be willing to contribute to everything that our small charity has to offer.

Oracle Head & Neck Cancer UK is currently moving towards a new direction and we have a unique and exciting opportunity to develop an organisation that creates maximum impact for head and neck cancer patients and their families. This is your chance to be part of a small charity with big ambition.

What We Offer

· Competitive salary.

· Remote working.

· Professional development and mentorship.

· Meaningful work with measurable impact and a collaborative team environment.