Key worker volunteer jobs
Youth Worker – Team Lead (Inters Club)
Oasis@Knights (Streatham/Brixton Hill, South London)
Hours: 5 hours per week (0.14FTE) (Monday 17:30-20:30 and 2 additional hours of admin)
Contract: Permanent
Salary: £4,215 per annum (£29,508 for 1 FTE)
Want to join a Youth Centre offering a diverse range of activities for the local community?
Want to enable young people to thrive?
Want to be lead a dynamic, passionate and impactful team?
Knights Youth Centre (KYC) was established in 1936 as an independent Christian Charity. The centre provides a range of universal and targeted youth work programmes in partnership with a number of statutory and voluntary organisations and is located on the boundary of the Clapham Park Estate (the largest estate in the Borough of Lambeth). In 2025 KYC is joining the Oasis family of charities and will be known as Oasis@Knights. Oasis’ vision is for community, a place where everyone is included, making a contribution and reaching their God-given potential.
We are seeking an experienced and passionate Team Lead to run our Inters Group Session (ages11-14) at Oasis@Knights. This is an opportunity to run engaging and informative activities for 20-40 young people aged 11-14 in the Lambeth area, inspiring them to reach their potential and to make a real difference to their community. The successful candidate will be responsible for running these sessions weekly, managing session staff, delivering engaging activities, attending occasional day trips, as well as responding to and reporting any safeguarding concerns.
Key responsibilities will include:
- To lead the delivery of youth sessions at Knights Youth Centre (KYC) and facilitate youth provision in line with the ethos, values and vision of Oasis.
- To work and engage with young people (aged 11-14), by delivering planned sessions, activities and occasional trips for 20-40 individuals.
- Deliver informal education opportunities and small group mentoring within the identified sessions and the wider community.
- To manage and coordinate KYC staff members whilst leading sessions.
- Record all activity on our data management system.
- Promote and safeguard the welfare of children and young people you come into contact with.
- Actively engage in the learning and professional development courses provided as part of this employment.
The successful post holder must have:
· Proven experience in leading youth work provision for young people aged 11-14.
· Experience of managing staff in a youth provision setting.
· An understanding of the challenges impacting young people in Lambeth – in particular education, employment, mental health and criminal exploitation.
· Excellent organisational and interpersonal skills, with the ability to build positive working relationships.
· Knowledge of safeguarding practices and experience working with young people in challenging environments.
· A commitment to the Oasis ethos and values, including inclusion, equality, and perseverance.
As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
· Policies which promote well-being and are family friendly.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages)
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.
Completed CV and Cover Letter should be returned by 9 am Friday 6th March 2026.
Interviews will take place online: Wednesday 11th March 2026.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Hours: 35 hours per week
Contract: Fixed term to March 2027
Location: Hybrid, with regular travel across Hastings & St Leonards
Reports to: Citadel Coordinator – Hastings
About Housing Justice
Housing Justice brings communities together to tackle homelessness by building personal connections, fostering belonging, and working for justice in the housing system. We train and support volunteers to provide personalised assistance that helps people access accommodation, navigate services, and rebuild stability.
We welcome applications from all sections of the community and recognise the value of lived experience of homelessness.
About Citadel and your role
Citadel is a volunteer-powered homelessness prevention project supporting people experiencing, or at risk of, homelessness to settle into a home, sustain their tenancy, and feel part of a supportive community.
Since 2020, Citadel has expanded across Wales and England.
This is an exciting opportunity for a proactive, compassionate and solutions-focused individual who believes in the power of community to end homelessness, to be part of our growing community project in Hastings.
As our support worker, you will work alongside the Citadel Coordinator and our volunteers, to provide short-term, intensive support to individuals with complex needs, helping them overcome barriers to resettlement and tenancy sustainment.
You will use a trauma-informed, person-centred approach to help individuals build confidence, independence and lasting stability.
The role will require skills in support and advocacy, partnership working, and community building. For more information, please see the attached job description.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?
We are looking for three Hostel Support Workers to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.
Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.
You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.
Working closely with colleagues across the service, you will:
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Maintain accurate records and case notes
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Communicate clearly with the wider team
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Deliver effective handover between shifts to ensure continuity of care and support
Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.
This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overall Purpose of the Role
Youth Action Alliance (YAA) exists to support the personal and social development of young people in Kensington and Chelsea and neighbouring boroughs, helping them build resilience, confidence, and skills for the present while shaping positive futures.
We are seeking an experienced, values-driven male youth worker to lead the Staying Connected & Boys Project. This is a key role combining strategic leadership with hands-on delivery, focused on engaging boys and young men aged 11–19 (up to 21, subject to funding) who may be facing multiple challenges.
The post holder will design, deliver, and grow a high-quality, trauma-informed programme that provides safe, trusted spaces through weekly group sessions, one-to-one mentoring, targeted interventions, education attainment, Advice, guidance, and signposting, Off‑site trips, enrichment activities, and holiday provision. The role supports young people to remain connected to education, training, positive relationships, and their wider community, while playing a central role in shaping YAA’s youth offer and driving meaningful, lasting change.
The client requests no contact from agencies or media sales.
Following a successful application to the Paul Hamlyn Foundation, we are seeking a Youth Worker to lead on systems change as part of our Brighter Rainbow Project. A key requirement of the post is to hold a JNC Level 6 Youth and Community Work qualification or equivalent (or due to complete 2026- 2027). We also welcome applicants with related subjects including nursing, primary teaching, secondary teaching, social work etc.
The Brunswick Centre offers services and projects to various communities in Calderdale and Kirklees.



The client requests no contact from agencies or media sales.
As Youth Worker you will use your experience of working with children and young people to:
- Work alongside the Youth Coordinator to develop and deliver an agreed project plan that meets the requirements of funders and local team priorities, in line with Diabetes UK processes and policies.
- Support young people and volunteers to understand and grow their strengths and skills, empowering them to take action, support others and make change happen.
- Continuously improve our impact and engagement with young people and the diabetes community, identifying opportunities to share learning and good practice across teams.
- Work with colleagues to grow and enhance our engagement with young people, creating opportunities for long term relationships and involvement of young people in the wider work of the charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.
Contract: Permanent part time – 18.5 hours per week, weekdays.
We’re open to discussing working patterns that match both your needs and our service delivery. We’re also open to discussing an opportunity for 24 hours.
Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum)
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please apply today to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
For more information about our BB4K service please visit our website where you will also find contact details and information about how to apply.
Closing date: 9am, Fri 27 February 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.
An exciting opportunity has arisen for a Cafe Worker to assist with the day to day running of our community cafe! This role will support the initial set up and launch, day to day running and ongoing development of our small, friendly community café.
The role includes serving customers, preparing food and drinks and helping to create a welcoming environment for everyone, while maintaining a clean and organised café environment. Also, to support groups in the café and to contribute ideas and effort to help the café grow as a friendly, inclusive and sustainable community space.
The Café offers the following:
- Opening Hours 10.30am – 2.30pm
- Types of food – drinks and healthy snacks throughout, pre-ordered (can be on the day) main meals 12.30pm - 1.30pm
- Types of clients – staff and volunteers, clients on-the-day (from any service), plus current / former / prospective non on-the-day clients as ‘members’
- Pricing – reasonable / community rates (as compared to other local provision), with provision for discounts (e.g. doing a ‘paid for’ activity)
Key Responsibilities Include:
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Taking orders, serving customers, and answering questions about the menu. Being respectful and inclusive to all café visitors and contribute to the development of a safe, welcoming environment.
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Preparation of food and drink.
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Operate the till with card transactions.
- Maintain excellent hygiene and health & safety standards, including clearing and wiping tables, washing up, and ensuring the kitchen and seating areas are clean and tidy.
Food hygiene certificate is desirable. Full training will be provided. This opportunity would suit someone friendly and approachable with excellent customer service skills. We also require the individual to be punctual, reliable and trustworthy and respectful of all community members, including vulnerable groups.
This is a part-time, paid role across 20 hours per week, (Monday to Thursday 10am – 3pm). Please see full attached job description.
Promoting good mental health and empowering everyone experiencing mental health problems to live with, manage and recover from their condition.


The client requests no contact from agencies or media sales.
Operational Support Worker *(Female Only)
Location: Sheffield
Closing date: 6th March 2026
Overview of Role:
The Operational Support Worker plays a vital role in enabling the team to offer compassionate, Christ centred support to vulnerable women. As the project has seen growth over the last few years, in response to rising demand, this role will play a key part in shaping and establishing the administrative systems, processes and procedures we’ve not yet had the capacity to formalise—ideal for someone who is energised by building structure, improving practice, and being part of creating solutions rather than stepping into a readymade setup. By carrying out the administrative, organisational, and practical tasks that keep the project running smoothly, they will help free frontline staff and evangelists to focus on building relationships, offering pastoral care, and walking alongside women in their daily challenges.
Salary: £24,570 per Annum (FTE)
Hours:37.5 per week
Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.
Annual Leave: 25 days, plus Bank Holidays (total 33 days)
Contract:Full-Time – Open Ended
DBS: This post is subject to a enhanced DBS (Disclosure and Barring Service) check and compliant with safeguarding policies and procedures. Safeguarding training will be required.
Everyone in Church Army whether a staff member, volunteer, Evangelist, Evangelist in Training or Licenced Waterways Chaplain is responsible for making sure that Church Army has a safe and healthy safeguarding culture.
We are committed to protecting the vulnerable and ensuring the highest possible safeguarding standards. We expect everyone in Church Army to be familiar and comply with our Safer Ministry Policy, undergo any safer recruitment processes, and report any concerns or behaviours they don’t think are right to a member of the safeguarding team: or someone they trust.
Occupational Requirement: This post is subject to an Occupational Requirement under the provisions made in the Equality Act 2010 that the post holder has an active faith in Jesus. The successful candidate must be in agreement with the vision and values of Church Army.
*Due to the responsibilities of the role, there is an occupational requirement under the Equality Act 2010 that the post holder is female.
Application Deadline:6 March 2026
Interview Date: 16 March 2026
Next Steps:
For more information on the role, you can find the job description and person specification for the post here.
To apply, please download and complete a Faith Based Application Form for this post. When you are ready to submit your application, please email your completed application form, in word format,
PLEASE NOTE, WE DO NOT ACCEPT CVs
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

Job Title: Children's Support Worker
Location: Warwickshire - Travel required across Warwickshire, predominantly South Warwickshire. Use of a car is essential to the role.
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We are recruiting for a Children’s Support Worker who will be working closely with children and their parents who are living in our dispersed accommodation refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.
A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate play opportunities.
Please note that post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
A driving license and access to a car is essential to the role.
Closing Date: 09:00 am 13 March 2026
Interview Date: 23 March 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Important, please read before applying:
1. Due to the requirement of the role to work at women only activities, we are accepting applications from female applicants only.
2. The role will support the delivery of our weekly Sports Hub (Wednesday 5 pm-8 pm), Youth Club (Thursday 5 pm-9 pm), trips and young women’s only activities therefore before applying, please ensure you are available to work during these times.
Overview
At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.
Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.
About the Role
Our youthwork plays an important role in reducing social isolation and loneliness, improving mental health and wellbeing, and creating a sense of belonging.
This includes a wide range of youth and sporting activities across several weekly youth groups, our young women’s groups, trips during the school holidays and annual residentials. Our youth participation approach means that our activities are directly informed by what young people want.
This is an opportunity for a dynamic and creative youth worker to contribute and strengthen our youth development programmes. You will be responsible for planning and delivering youth activities, ensuring that the sessions run smoothly and safely. You will also be responsible for making sure volunteers are supported, giving advice and guidance where necessary.
To Apply:
To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role.
Your personal statement should be no more than 800 words, answering the following questions:
1. What is your motivation for working with Young Roots?
2. What is your motivation for applying for this role specifically?
3. What skills and experience would you bring that will enable you to be successful in this role? Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria.
You may submit your personal statement in writing, or via video.
Hybrid working with regular evening work with regular attendance at our service delivery venues across London as appropriate to the role.
No agencies, please.
Closing date: 8th of March
Interview date: First round of interviews will be on the 17th of March online and Second round of interviews will be on the 26th of March at our Brent Youth Group
Employment support services | Disability charity Scope UK
Find out which of our employment support services is right for you.
Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which support people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience.
Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.
Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users.
All posts are subject to a safer recruitment process which includes vetting checks such as enhanced criminal records and barring, scrutiny of employment history, references and other checks.
Working alongside young people seeking safety - building trust, providing practical and emotional support, and promoting their rights and power.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker.
You’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.
You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.
The role requires evening and weekend work.
What You’ll Bring:
• Experience working with individuals in mental health crises or with complex needs.
• Excellent listening, communication, and motivational skills.
• Resilience and a calm approach to challenging situations.
This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.
Apply Now to be part of a service that saves lives and transforms wellbeing.
We offer:
· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
· Contributory pension
· Bonus 1 day of annual leave per year over the festive period (pro rata)
· Employee Assistance Programme (EAP) which includes free counselling sessions
· Training and personal development opportunities
· Paid time off for medical appointments
· Staff away days and socials
The successful candidate will be subject to a Disclosure & Barring (DBS) check.
Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role. Only shortlisted candidates will be contacted.
Please detail in your cover letter how you meet the person specification for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Something That Matters — Shape a New Sports‑Led Youth Provision in West Thurrock
If you’re the kind of youth worker who wants to build, create, and genuinely shape a community offer, this is the role you’ve been waiting for. At Riverview, sport isn’t an add‑on — it’s the heartbeat of how we engage young people. As our Senior Youth Worker (Sports), you’ll have the rare chance to help design a brand‑new youth provision from the ground up, bringing your ideas, energy, and passion straight into a community that’s ready for something fresh.
You won’t be boxed in. You’ll lead sessions your way, influence how the programme grows, and work in a close‑knit team where your voice actually matters. With over 100 young people already engaging weekly across our sites, you’ll step into a role where relationships are real, creativity is encouraged, and your leadership directly shapes young people’s confidence, wellbeing, and opportunities.
If you want to make sport the spark that changes lives — this is your space.
Our Mission
Riverview Charitable Trust supports families, children, and young people in the community to thrive. Through services and initiatives, we empower individuals, strengthen family relationships, and create opportunities for young people to grow, learn, and succeed.
We are expanding our youth provision into West Thurrock, and we’re looking for an experienced, energetic Senior Youth Worker with a Sports background to help us put sport at the heart of what we do. This is a hands-on role for someone who loves working with young people, thrives in active environments, and can confidently lead day‑to‑day delivery across multiple sites.
KEY RESPONSIBILITIES
• Lead delivery on our sports programmes across two vibrant sites, creating sessions that young people genuinely want to show up for.
• Play a key role in Riverview’s expansion into West Thurrock, helping us build something new, exciting, and community‑driven from the ground up.
• Take sport into the streets and into young people’s spaces, using outreach, pop‑ups, and creative engagement to connect with those who need us most.
Please see attached JD for full job description
The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: Lambeth, London
Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Full Time, Permanent
Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours on call Rota).
We are looking for a Refuge Worker to work within our culturally specific refuge to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Lambeth, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. Working 37.5 hours per week, Monday to Friday, you will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.
As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.
This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.
Closing Date: 09:00am 27 February 2026
Interview Date: 12 and 13 March 2026
The client requests no contact from agencies or media sales.
Job Title: West London Family Support Worker
Salary: £25,353.06
Team: Family Support Team
Hours: 30
Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community
About Shooting Star Children’s Hospices
We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
About the role
Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible.
Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.
The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:
- Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
- Helping with support groups and family events
- Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
- Visiting newly bereaved families in their homes.
- Supporting families staying at our Christopher’s hospice (booked stays and end of life).
- Attending various locations over the course of a week: hospice, hospital, family homes.
- Building connections with families from different backgrounds, delivering culturally sensitive care.
- Helping safeguard families at risk of harm.
- Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.
The post holder will need to have a UK driving license.
The hours are predominantly worked 9am to 5pm, Monday to Friday.
Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.
About you
This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Anticipated Start Date: 06/04/2026
The client requests no contact from agencies or media sales.





