Learning jobs

Salary:  (£52,693 - £54,992) based on experience, plus the possibility of a market supplement of £2,230.

Contract Type:  Fixed Term Contract – 12 months

Closing date:    20 September 2026 at 11pm

Interview date:  TBC  

About CARE

CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.

Why work for CARE International UK?

This is an exciting opportunity to join CARE International UK as the organisation embarks on the next phase of finance transformation. We are looking for an experienced leader who can optimise financial processes, support meaningful organisational change and adopt new technologies. If you’re motivated by creating sustainable improvements and delivering lasting impact, this is an opportunity to make a real difference.

About the role

As the Finance Transformation Manager, you will lead initiatives that enhance the efficiency, effectiveness and sustainability of our finance function, enabling the organisation to achieve its strategic objectives.

You will design, manage and deliver transformational change across people, processes, systems and data, ensuring improvements are successfully embedded and deliver measurable business benefits. Working in partnership with colleagues across Finance, IT, Fundraising, Programmes and Shared Services, you will bring stakeholders together to implement practical solutions that improve operational efficiency, strengthen financial controls, enhance reporting and support better decision-making.

This role is ideal for someone who enjoys driving continuous improvement, influencing change across organisational boundaries, and delivering meaningful, sustainable outcomes that improve the experience of those who rely on finance services.

About you

You are an experienced transformation professional with a passion for improving finance operations. Combining strong project management skills with a practical, results-focused approach, you deliver sustainable improvements across people, processes, systems and data.

You build trusted relationships at all levels, bringing stakeholders together to drive change and achieve shared goals. Motivated by continuous improvement, you thrive on delivering measurable benefits that strengthen performance and create lasting impact.

Right to Work in the UK

All applicants must have the legal right to work in the United Kingdom at the time of appointment. Proof of right to work will be required as part of the recruitment process. For more information, please visit the UK Government's guidance on right to work.

Where you do not have current right to work in the UK, then this will be discussed with you as part of the recruitment process. Please note that not all roles are eligible for sponsorship and further information (should you require sponsorship to work in the UK) on eligibility can be found here.

Safeguarding 

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to: 

·  Satisfactory references. CARE International UK participates in theInter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we willrequest information from successful applicants’ previous employersabout any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment,or incidents under investigationwhen the applicant left employment.

·  Appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures. 

Equity, Diversity and Inclusion (EDI)

We are committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. We are a Disability Confident Employer and particularly welcome applications from people with disabilities. We guarantee interviews to applicants with disabilities who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.

We also encourage people from minoritised communities to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

CARE’s EDI Vision Statement

We are guided by the communities we serve and grounded by our values which are: women-centred, inclusive, collaborative and quality. We share power responsibly and transparently, we earn trust and are accountable to each other, and we create supportive spaces for collaboration so that everyone is empowered to share ideas. Equity, diversity and inclusion are embedded in all we do - creating ways for everyone to be heard, respected and to thrive.

Assistant Financial Accountant

Salary: £26,000 to £30,000 depending on experience and qualifications, pro rata if working four days
Location: Talgarth
Hours: 4 or 5 days per week, 9.00am to 5.00pm
Hybrid working: Minimum two days per week in the Talgarth office once fully trained
Reporting to: CFO
Holiday: 24 days plus bank holidays, pro rata for four days
Benefits: Flexible working hours and £200,000 Death in Service cover

About The Wye & Usk Foundation

The Wye & Usk Foundation is an environmental charity working to protect and improve the rivers Wye and Usk and their catchments. We are part of the Rivers Trust movement, a network of independent charities working to protect and restore rivers across the UK and Ireland.

We work with farmers, landowners, local communities, businesses and other organisations to find practical solutions to the challenges facing our rivers.

Our work covers a wide range of activities, including river and habitat restoration, farm advice, water quality, monitoring and data, natural flood management and the development of new approaches to funding river restoration.

About the role

We are looking for someone to join our small Finance Team in a varied role covering day-to-day finance as well as project finance and reporting.The role could suit a recent graduate looking to start and develop a career in finance, someone already working in finance who is looking for their next step, or a part-qualified candidate looking to broaden their experience.

The salary within the £26,000 to £30,000 range will depend on the successful candidate's experience, qualifications and the level of responsibility they are able to take on. The role can be worked over four or five days per week.

The role will initially be shaped around the successful candidate's existing skills and experience. The core responsibilities will cover transactional finance and finance administration, with additional responsibilities across project accounting, reconciliations, budgets and financial reporting introduced depending on experience and development within the role.

We are a small team, so the role is varied and offers a good opportunity to gain experience across a broad range of finance activities.

Main Responsibilities

• Manage the purchase ledger, including processing invoices in Sage, obtaining authorisations and dealing with supplier and internal queries.
• Apply the correct VAT treatment to invoices depending on the project. Training will be provided.
• Process staff expenses, checking receipts and supporting information and ensuring claims are authorised.
• Manage monthly timesheet authorisations and maintain accurate supporting records.
• Review farm grant applications before payment and collate financial evidence for grant claims, including payroll information, invoices, expenses and timesheets.
• Maintain finance records and provide supporting information for audit and year-end requirements.
• Assist with quarterly payments to Fishing Passport beat owners.
• Provide cover for sales invoicing, other Finance Team duties, general administrative duties and Fishing Passport telephone queries. Training will be provided.

Further Responsibilities and Development

Depending on experience, and as the successful candidate develops within the role, responsibilities may also include:

• Maintain project cashflows, including updating actual costs and forecasts, and work with Project Managers on budgets and finance queries.
• Maintain project budget templates, including staff day rates and other assumptions.
• Monitor project finances and highlight significant variances or issues.
• Manage pension payments and complete monthly pension reconciliations.
• Prepare balance sheet reconciliations and assist with aged debtor and creditor reviews.
• Help prepare and submit grant claims and assist with Gift Aid claims, National Statistics returns and other finance returns.
• Maintain and reconcile in-kind contributions and finance information for new and existing projects.
• Help improve finance processes and reporting, including the use of Sage, Excel and Power Query.

There will also be opportunities to become involved in monthly management accounts and year-end statutory accounts as experience develops.

Skills and Experience

Essential

• A degree, relevant finance qualification, or practical experience working in finance or accounts.
• Good numerical and analytical skills.
• Good Excel skills, including basic formulae and tables.
• Strong attention to detail and the ability to work accurately to deadlines.
• Good organisational and communication skills.
• A practical approach, willingness to learn and willingness to help other members of the Finance Team when required.

Desirable

We do not expect candidates to have experience in all of the following, but any of these would be useful:

• A degree in accounting, finance, business, economics or another numerate subject.
• AAT qualified or studying towards AAT, ACCA or CIMA.
• Advanced Excel skills, including PivotTables, SUMIFS, lookups and Power Query.
• Experience of accruals, prepayments and balance sheet reconciliations.
• Experience of project accounting, budgeting or grant-funded projects.
• Knowledge of VAT, including VAT reconciliations or partial VAT recovery.
• Experience of Sage 50 or similar accounting software.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Safe House Advocate to play a pivotal role in our Modern Slavery Service in London.

Sounds great, what will I be doing?

As a Safe House Advocate, you will provide high-quality emotional and practical frontline support to residents who have experienced trafficking and modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation. You will manage a caseload of female survivors within the National Referral Mechanism, advocating on their behalf to ensure access to ECAT rights and supporting them to navigate complex systems. Your role includes conducting regular safeguarding risk assessments, maintaining detailed case records, and responding promptly to incidents or urgent issues to protect residents' safety and wellbeing. You will carry out daily, weekly, and monthly health and safety checks to ensure the accommodation remains secure, while also covering other safe houses as needed and supporting new staff members. Your responsibilities extend to liaising confidently with public and private services, writing official correspondence to agencies such as the Home Office, and keeping up to date with relevant legislation, policies, and child welfare considerations. Additionally, you will participate in team meetings, supervisions, clinical support sessions, and mandatory training, all while working to help survivors maintain positive and safe relationships with their children.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal Safe House Advocate will hold qualifications in Safeguarding Adults, Safeguarding Children, and Modern Slavery awareness, supported by practical experience in safeguarding vulnerable adults, incident management, and working within supported accommodation or housing management. They will be confident working independently through lone working and possess strong organisational skills to manage schedules and deadlines while prioritising urgent matters effectively. A thorough understanding of safeguarding issues, GDPR principles, and relevant legislation such as the Modern Slavery Act and the National Referral Mechanism is essential. The role requires the ability to complete administrative tasks accurately and efficiently, alongside proficiency in using multiple digital platforms including Word, Excel, Teams, Outlook, and case management systems. Knowledge of fire safety protocols is also important to ensure the security of the safe house environment.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Your mission
As part of CALM's small, multi-skilled Product Team, you will lead the development, optimisation and delivery of digital products that support our mission and improve the experience for fundraisers, service users, supporters, subscribers and other audiences. You will manage products across CALM's digital portfolio - including the website, mobile app, chatbot and CRM - and bring proven experience in both website (desktop and mobile) and mobile app product management. 

Your profile
Responsibilities

Product Strategy & Delivery

• Deliver the product strategy, as defined by the Senior Product Manager.
• Own the optimisation of CALM’s products, optimising user experience, accessibility, and performance.
• Create, maintain, and prioritise product backlogs, ensuring alignment with business goals and user needs.
• Define user stories with acceptance criteria and guide development teams through delivery.
• Manage products through all stages of the lifecycle: discovery, design, development, launch, optimisation, and iteration.

User Experience & Insight

• Act as a UX lead mapping and optimising user journeys across web and mobile, ensuring they are intuitive, inclusive, and insight-led.
• Generate user insights through research, usability testing, and data analysis, and translate findings into actionable improvements.
• Champion user-centred design and accessibility best practices across all products.
• Collaborate with researchers, designers, developers, and agencies to ensure excellent UX and delivery.
• Stakeholder Engagement & Communication
• Engage with stakeholders at all levels to gather requirements/ ideas, align priorities, and report progress.
• Act as a translator between technical and non-technical stakeholders.
• Promote a data-driven, test-and-learn culture across teams.
• Ensure that all digital products are strategically aligned and deliver maximum impact for CALM audiences.
• Continuous Improvement
• Monitor and analyse product performance using data, analytics, and feedback loops.
• Drive a culture of continuous optimisation across CALM’s digital portfolio.
• Keep up-to-date with product management best practices, trends, and innovations, bringing insights and application into CALM.

Required Skills & Experience

• 2+ years in product preferably managing both web and mobile products through the full product lifecycle.
• Hands-on website management experience (CMS ownership, optimisation, UX improvements).
• Strong UX background with experience leading user journey mapping, defining user stories, and ensuring inclusive, accessible design.
• Excellent ability to work across teams and with external partners (designers, developers, agencies).
• Strong analytical skills, using data and research to inform decisions.
• Confident communicator and stakeholder manager, able to champion product thinking across CALM.

Desirable Skills & Experience

• Experience with helpline products such as telephony systems, WhatsApp, or AWS webchat.
• Familiarity with CRM systems (especially Salesforce) and product management in this context.
• Experience working in an environment where time-management, prioritisation and adaptability are key.
• Awareness of the not-for-profit or charity sector, or experience working with diverse user groups.

Why us?
Reports to: Senior Product Manager
Contract: Full-time, Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £38,000 - £45,000 per annum. We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.

A work environment that values creativity, personal growth and collaboration.

Applications will close on Thursday 27th August and are reviewed on a rolling basis; we encourage interested candidates to apply early.

Right to work in the UK
To apply, you will need to have a valid right to work in the UK (such as a British/Irish passport, Settled Status, or Indefinite Leave to Remain).

About us
We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.

We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.

Don't meet every requirement? We’re still interested.
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
 
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

This role provides high-quality, person-centred support to up to 15 Service Users across Kingston, promoting independent living and wellbeing. It involves assessing individual needs, developing personalised SMART support plans, and helping Service Users manage mental health, physical health, finances, and relationships.

The role includes liaising with families, carers, and partner agencies, encouraging engagement in meaningful activities, and supporting access to treatment and employment opportunities. It adopts a holistic ‘Think Family' approach and flexible working 
hours. The postholder ensures service delivery aligns with organisational values and contributes to service improvement through co-production and active Service User involvement.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You bring substantial experience supporting individuals with diverse and often complex needs, helping them work towards their personal goals while managing associated risks. You have delivered high-quality floating, outreach, and accommodation-based support, tailoring your approach to each service user's circumstances and promoting their independence and well-being.

With a strong understanding of welfare benefits, housing options, and statutory legislation, you are able to provide accurate guidance and advocacy to ensure clients access appropriate entitlements and services. You are also well-versed in health and safety procedures, particularly when working within service users' homes, maintaining a safe and professional environment at all times.

You are confident in key working, support planning, and risk assessment, ensuring that all interventions are person-centred and outcome-focused. Your knowledge of mental health, substance misuse, and related support needs enables you to respond effectively to complex situations. You collaborate productively with external professionals and partner agencies, ensuring cohesive, holistic support plans.

Organised and IT-literate, you maintain accurate digital records using computer-based case management systems. You also demonstrate a thorough understanding of safeguarding principles and the ability to act appropriately to protect vulnerable individuals. Flexible and proactive, you are willing to travel throughout the borough to deliver responsive, community-based support.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

**Thank you for your interest in Become and our Operations Assistant role.  We have already received an exceptional number of applications (in excess of 250) and have therefore decided to bring the closing date for the role forward to 11.59pm on Monday 31 August.

We do not ordinarily close roles early, but we want to be open and transparent about the demand we have already seen.

We are giving advance notice that the closing date is being brought forward so that you still have time to apply, if you wish, and we promise that we will consider all applications we receive before the revised closing date.

Thank you for your understanding, and if you have any questions, please don’t hesitate to e-mail us.**

Become Charity is a national charity fighting alongside children and young people for a better care system. We believe care-experienced young people should have the same chances as everyone else to live happy and fulfilled lives. But today, that’s far from the reality. The care system is in crisis and there are more children in care than ever before. They aren’t getting the love, support and stability that all young people need.

It’s not good enough.

We’re in a strong position to respond and it’s an exciting moment to be joining us. We’ve grown in recent years and have clear plans for the future.

The Operations Assistant is a key support role within the Finance & People (F&P) team at Become. Working under the guidance of the Operations Manager, the postholder will provide practical, day-to-day administrative and operational support across HR, operations and – to a limited degree – finance administration.

This is an entry-level role suited to someone who is organised, reliable and keen to learn. The Operations Assistant will serve as a first point of contact for F&P enquiries from across the organisation, handling routine queries, supporting processes and escalating to senior team members where needed.
As an organisation serving children in care and care leavers, we are keen to receive applications from people with experience of care. We also especially welcome applications from people from racially minoritised communities.

Location
Our team currently work remotely from home, with the required attendance of in-person meetings (generally expected once or twice per month). In-person meetings usually take place in our office space in Old Street, London and Become covers the cost of travel within Great Britain for essential in-person meetings. The Old Street office space is available for team members to work from if preferred. For non-London based team members hot-desking options near you can be requested if required.

Equity, Diversity and Inclusion
As an organisation serving children in care and young care leavers, we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is optional, and anonymous and it will not be connected with your application.

How to apply
To apply please complete our application form on our recruitment platform by the application close date and time.

Once the advert has closed, all applications will be reviewed anonymously, to ensure fairness and remove bias.

At the application stage, we ask candidates to complete the application form on our recruitment platform. The application form includes asking the candidate to upload their up-to-date CV and provide an answer for each competency question, using between 100 and 400 words per answer.

To apply for this role, the application form requires you to:
 

• Upload your up-to-date CV
• Provide your answer to each competency question, using between 100 and 400 words per answer. Please ensure you provide relevant examples that demonstrate how you meet the required skills and experiences as outlined in the job advert and description
• Complete the Equity and Diversity Monitoring Form (this is notcompulsory, but can help us identify areas we need to look at within our processes)

The deadline for applications to be received is Monday 31st August 2026 at 11:59pm.
Once the application window is closed your application will be assessed. Become embodies and promotes fairness in all our recruitment processes - at application and sift stage, personal or identifiable information will be redacted to anonymise your application for assessment.

InterviewDetails
If you are successful at sift stage, you will be invited to interviews. Our process includes two interview panels – a young Persons Panel, and a Staff Panel.

Interviews will take place on:
Young Persons Panel - 21st September TBC
Staff Panel – 22nd September TBC

Please note, you will receive 2 interview invites (one for each panel). Please ensure you book one slot for each panel. If you do not accept your invite to interview, book your interview slots or contact us 48 hours ahead of the first interview date, we will assume you are no longer wishing to progress your application and you will be withdrawn from the process. We kindly ask candidates to keep the listed interview dates available where possible, as we may have limited flexibility to offer alternative dates.

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.

Become embodies and promotes fairness in our recruitment process. As part ofthis, short-listed candidatesinvited to interviewwill be sent the interview questions in advance.

If you have any reasonable adjustmentsto request for thisrecruitment process, pleaseadviseus on your application form.

If you are a Care-experienced young person (27 years or younger) interested in this vacancy, you are eligible to access our Propel into Work (PiW) service for application or CV advice. Please note, any questions regarding the role should be directed to the vacancy manager.

Please Note
All applicants must have a Right to Work in the UK.Although the role is hybrid,we are unable to offer work visas or sponsorship for any candidates.

We’reproud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

REF- 230 423

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Maternity Cover (12 months)

About the role

Working at Crisis Skylight Birmingham, you will lead on the delivery of our volunteer programme. You will be responsible for the recruitment of new volunteers, the support of existing volunteers and volunteer to maintain a positive volunteer experience. You will work across teams to ensure volunteers’ experience of volunteering is positive and play a key role in volunteer retention. You will be collaborative and dynamic in working with the team to identify and develop new volunteering opportunities. You will have the ability and confidence to increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will be flexible and innovative in reaching a diverse group of people from across the local community. You will also lead on the delivery of events that involve our members, build networks and increase awareness of Crisis’ work in Birmingham.

You will have experience of working with people who are socially excluded or with support needs. You will understand the importance of delivering equitable services and can empower our members to share their experience and contribute to continuous service adaptations and improvements. You will be creative and inclusive in establishing service-specific member involvement opportunities so members can influence our service locally. You will work across teams to ensure we deliver our service with people experiencing homelessness, instead of delivering a service to people experiencing homelessness. You will work with the central Crisis team to respond to member involvement opportunities, influencing policy and providing members with the opportunity to share their story with the wider public and media.

About you

• Experience of developing and implementing volunteer programmes.
• Experience of organising successful events.

• Experience of working with socially isolated and excluded groups.

• Awareness of psychologically informed approaches.

• Person-centred, sensitive, and empathetic to the needs of members.

• A track record of successful partnership working.

• Flexible and adaptable to change.

• A strong team player, able to use own initiative and reflect on own practice.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 3rd September 2026 at 23:59

Interviews will take place on Thursday 17th September 2026, in-person at Crisis Skylight Birmingham

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

 
Registered Charity Numbers: E&W1082947, SC040094 

ave you been affected by hepatitis B? Could you use your experience to help others?

We are looking for someone with excellent engagement skills, real drive and a passion for helping others to deliver a flagship new health service in North East London. You will use your own experience of hepatitis B to help others access the information, testing, treatment and care they need.

You will:

• Establish strong relationships with health and community service colleagues.
• Build strong working relationships with communities from areas where hepatitis B is common, such as South Asia, Africa, the Caribbean and Eastern Europe.
• Recruit and develop a network of enthusiastic and well-supported volunteers.

Your role will involve patient outreach and engagement, organising and delivering events in community settings and building partnerships with community organisations. This is a frontline role requiring excellent communication and organisational skills. Creativity and innovation welcome!

12-month contract (with possible extension).

Salary: £28,860

Our mission as a charity is to create brighter todays and better tomorrow for the children and families of Noah’s Ark. The wellbeing team, comprising of the Programme Manager, Senior Ward Counsellor, Sparkle Co-ordinators and Music Therapist, work collaboratively to provide emotional and practical support to children, young people and families within the hospital. 

This is an exciting opportunity for a skilled and compassionate professional to join us as a ward counsellor. Working closely with colleagues across the charity and NHS teams, the successful candidate will play a key role in delivering high-quality emotional support and will have the opportunity to see the direct impact of their work on the children and families we support. They will provide emotional and therapeutic support to children, young people and families during their time in hospital. This includes delivering counselling sessions, emotional first aid, wellbeing check-ins and Art for Wellbeing sessions on the oncology ward. The role focuses on supporting those experiencing the emotional impact of hospital admission, treatment and diagnosis, particularly children and families facing long or repeated admissions, medical trauma, complex care needs or significant emotional distress. Working closely with colleagues across the hospital and the charity the ward counsellor will help ensure children and families receive timeline, compassionate and coordinated wellbeing support throughout their hospital journey.

See the job description and person specifiation document for more details.

ISEAL is seeking an experienced charity finance professional to play an important role in ensuring the accuracy and integrity of our financial records and systems.

As part of our small finance team, the Finance Coordinator will help provide a strong financial administration service to the organisation. The postholder will work closely with ISEAL’s membership team, as well as across different areas of ISEAL’s finances. Having recently introduced a new finance system (Sage INTACCT) and generally overhauling our major systems, we see this role as being part of our journey to learn how to further exploit this set-up.

The role has some core responsibilities focused on ISEAL’s sales ledger, timesheets and payroll. The Sales ledger covers both income from our members, and other customers. The postholder will hold responsibility for engaging colleagues across the organisation with the relevant finance processes.  All our core-finance roles also cover for each other as needed.

As an ideal candidate, you will bring a good understanding of accounting and finance, ideally having passed some professional exams. You will have experience of finance systems as well as excellent IT and excel skills. You will bring strong technological competencies and an interest to develop financial systems and processes. An ability to manage your own work and comfortably communicating with colleagues and customers alike comes naturally to you.

ISEAL is the global membership organisation for sustainability systems, including many of the world’s most respected schemes. Our members work across diverse sectors and issues – from labour rights and livelihoods to biodiversity conservation and climate resilience. They are international, with global reach, and support businesses and the economy to become more sustainable in every way.

Key responsibilities

Financial accounting

• Maintain and manage sales ledger
• Ensure that money received is properly captured in ISEAL’s accounting system
• Monitor outstanding balances, and cooperate with Membership Team to ensure proper escalation
• Management and reporting of bad debtors
• Support across the financial operations so that the team can cover all areas, depending on fluctuating need
• Support with monthly and quarterly management accounting processes, such as balance sheet reconciliation, fixed asset accounting and VAT

Timesheets

• Manage timesheet process and support ISEAL staff in understanding its purpose and fulfilling its requirements
• Ensure clear communication of the schedule for timesheet completion, following up where submission is late
• Support Manager, Financial Accounting with reconciliations and accuracy checks

Payroll

• Act as back up for timely processing of payroll payments
• Support with proper accounting and reconciliations for ISEAL’s payroll

Essential experience, knowledge and attributes

• Minimum part qualified accountant or qualified by experience with strong financial management experience
• Strong experience supporting financial day to day operations and financial transaction processes.
• Some experience of management accounting and month/quarter-end processes incl. journal entry, reconciliations and similar
• Exposure to and familiarity with credit control, cash allocation and aged debt management.
• Strong understanding of accounting principles and how these are reflected in accounting software
• Familiar with principles of double entry accounting
• Competent user of excel and accounting software
• Affinity with and interest in developing systems and processes for greater efficiency
• Able to communicate effectively and professionally both internally and externally
• Excellent organisational skills and attention to detail
•  

Desirable

• Progressing towards an accounting qualification and taking initiative for professional development
• Knowledge of Sage Intacct accounting software– would be an advantage

ISEAL´s culture and how we will help you thrive

Our values are connection, empowerment, inspiration, wellbeing, effective working, and creativity.

These are traits we value in each other and in the organisation. We instil these values in all our processes and interactions.

We work on global issues and our team reflects this, with individuals from different backgrounds and nationalities. This diversity adds to the quality of work that we deliver and through our commitment to diversity and inclusion we strengthen our team.

Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas that form someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with the budget and processes in place for staff to take advantage of development opportunities.

We offer 25 days of annual leave, with an additional day a year added after two years (to a maximum of 30 days). In addition, we add an extra five days as a one off, once you have been with us for five years. Leave will be pro rata for part time staff.

We have a hybrid-working model with most work done remotely. A minimum of 2-3 days per month in the London office. Staff have the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is an initial fixed term contract for 12 months

Salary: £35-38,000 per annum pro rata, depending on experience

Working hours: 22.5 hours/week, over at least 3 days, based on a timetable to be agreed. All ISEAL’s finance team currently work on Wednesdays.

Location: The role is mostly done remotely, but London is the formal base and office presence required 3 days per month during probation, 2 days per month thereafter. Applicants will need to provide evidence that they are entitled to work in the UK. 

International travel: The post holder may be required to undertake occasional international travel

Annual leave: 25 days pro rata

Ideal Start Date: mid November

How to apply

Specific enquiries about this role and the application process can be sent to the recruitment(@)isealalliance(.)org.

Deadline for applications is 15 September 2026. Please note that we will only contact shortlisted applicants.

Interview process

Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)

First interviews (Teams): starting 21 September

Pre-interview timed exercises (between 60 – 90 minutes from home): from 30 September

Panel interviews (in person): 7 October 2026

Decision: mid October

Accessibility

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

Position: Charity Shop Manager
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Northenden, Greater Manchester, M22
Salary: £25,258 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Auxiliary

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is looking for a passionate and dynamic Shop Manager to lead the daily operations of one of our retail locations. This role is key to supporting our mission of improving the lives of those affected by multiple sclerosis (MS). The Shop Manager will be responsible for driving sales, managing a team of volunteers and staff, maintaining high standards of customer service, and ensuring efficient stock control.

The role will also involve working with donors, promoting the MS Society’s work, and supporting fundraising efforts. The ideal candidate will have strong leadership, organisational, and communication skills, alongside a commitment to our charitable goals and the ability to inspire a dedicated team.

Key Responsibilities:

• Oversee all shop operations, including sales, stock management, and visual merchandising.
• Manage a team of volunteers and staff, providing training, guidance, and support.
• Drive sales targets and ensure the shop meets its fundraising goals.
• Ensure exceptional customer service standards are consistently met.
• Organise and coordinate in-store promotions and events.
• Manage donations and stock intake, ensuring the shop remains organised and efficient.
• Adhere to health and safety regulations and ensure the shop operates within budget.

This is a rewarding opportunity for an individual who is passionate about making a difference and eager to contribute to the success of the MS Society’s retail operations.

Closing date for applications: 12pm on Friday 4th September 2026

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme 
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Pay: M1 (£36,642 - £40,356 a year based on 44.6 weeks per year which is term time, plus one week for insets and holiday pay. This is split over 12 monthly payments).

The trust is part of the Local Government Pension Scheme that contributes 17.8% as employer pension contributions.

Start Date: Ideally September 2026 (please note our intention is for our outgoing Service Manager to work alongside you for approximately 6 weeks so you feel confident in the role before she departs)

Forest House Education Centre (FHEC) is a hospital school for 13-17-year-old pupils, attached to the Forest House Adolescent Unit, a Tier 4 CAMHS inpatient facility on the Kingsley Green hospital site. The Centre provides education for the patients occupying the Adolescent Unit's sixteen beds, while additionally being the sole educator for eight 'day pupils' who are referred by Hertfordshire County Council through ESMA (the LA's tutorial service for pupils who are out of mainstream education for medical reasons).

The Service Manager at Forest House Education Centre will work closely with Trust leaders to effectively manage the day to day provision of the service.

The candidate’s key role will include liaising with stakeholders to ensure effective communication and collaboration between ESMA, Forest House Adolescent Unit, base schools, pupils and their families and professionals involved in the care and education of our pupils; to ensure the best outcomes for all those at FHEC; attend multi-agency meetings as necessary and work in conjunction with the Trust staff to ensure that all aspects of the SLA (service level agreement) are met.

The candidate will have experience of dealing with pupils with Mental Health issues and have excellent communication skills. Interested parties must have a diplomatic, tactful and creative approach to team working.

Please see job description for more information.

Closing date for applications is 9am on Friday 4th September 2026. Candidates are welcome to call and speak to the Head Teacher and/or arrange to visit the school site. Please use contact details above to make arrangements.

 Applications Close: 9 am on Friday 4th September 2026

 Interviews: Week Commencing Monday 7th September 2026

Salary:                £42,180 - £43,290 per annum
Location             London, United Kingdom (hybrid – min. one day per week in the office)
Team:                 Strategic and Commercial Partnerships Team
Line Manager:    Strategic and Commercial Partnerships Senior Manager     
Line Reports:      None
Hours:                35 hours per week
Contract:            Fixed term 24 months
Grade:                3A
Safeguarding:    Basic

The Vacancy

The Strategic and Commercial Partnerships Senior Adviser will support one of Start Network’s most exciting new areas of work. This role will be part of a new team, created in 2025, to scope, engage and manage relationships with strategic partners across the humanitarian ecosystem and beyond that will bring non-monetary added value in pursuit of our mission and vision for a locally led and proactive humanitarian system. Our ambition is to leverage partnerships to maximise the impact of our work, enhance our ability to influence system change, improve operational effectiveness and engage in the exchange of knowledge around our innovation ambition. The team will focus on strategic partnerships in areas such as – but not limited to- system change, innovation, disaster risk finance, humanitarian insurance, digital transformation, AI, and capacity strengthening. The team will also explore the value offer and commercialisation potential behind specific initiatives and services.

Based in the Business Development directorate, the Adviser will work closely with the Strategic and Commercial Partnerships Senior Manager to further strengthen the new function. The role will support on the external facing partnership development and management, whilst also playing a central role in ensuring the value-add catalyses inward impact at Start Network. As such, the role will engage with colleagues across the organisation and gain full insight into the full breadth of Start Network’s portfolio of programmes and initiatives. The role will also contribute to researching and analysing commercialisation potential and options for Senior Leadership consideration.

The successful candidate will have a strategic mindset and leverage their ability to creatively identify opportunities to maximise impact. They will be motivated by the opportunity to be proactive and take initiative. It will be key for the candidate to build strong relationships internally and externally, with excellent communication skills and an ability to convey complex ideas simply. They will also have strong organisational skills and be comfortable balancing multiple priorities.

KEY ACCOUNTABILITIES

Manage and Maximise Partnership Impact

• Build and manage a portfolio of strategic partners, including external engagement and  internal coordination with relevant teams
• Develop plans to maximise the impact of current partnerships, in line with our strategic priorities and mission, in collaboration with relevant teams
• Develop partnership governance agreements(e.g. contracts, Statement of Collaboration, and Memorandums of Understanding)
• Develop joint proposals to advance partnership potential, and manage subsequent budget and reporting obligations
• Manage delivery and project management of strategic partnership initiatives
• Act as key focal point to lead on communications related to partnerships, liaising with the Communications Team as necessary (e.g. develop case studies, briefs and external-facing material)
• Monitor partnership performance and strategic value-add

Prospecting & Partnership Development

• Research and identify prospective partners and engagement opportunities - particularly in the global south - that will add non-financial value to our mission and will help us accelerate our impact and system change ambitions
• Liaise with teams to identify gaps and opportunities for leveraging strategic partners in priority areas  
• Secure opportunities for engagement with prospective partners by developing and pitching ideas for collaboration. Prepare supporting material as needed and coordinate with relevant internal teams (presentations, pitches, briefings, engagement plans, etc)
• Build relationships and collaboration with academia, think tanks and other organisations that can strengthen our work and influence
• Manage the partnership assessment process for prospective partners by assessing strategic alignment, coordinating appropriate risk assessments/assurance reviews, and facilitate discussions with colleagues from relevant teams to guide decision-making
• Identify key events, forums and engagement opportunities for the team, and coordinate participation with managers, heads and directors based on strategic priorities and partnership needs
• Support the Senior Manager to manage, develop and formalise new partnerships

Research & Analysis of Commercialisation Potential

• Support data collection and analysis of key areas in which there may be potential for commercialisation, liaising with internal and external stakeholders
• Support the Senior Manager to undertake a competitor and stakeholder analysis, and feasibility assessment in shortlisted areas
• Contribute to the articulation of value offers and a menu of options for Senior Leadership consideration
• Support the Senior Manager in developing the commercial partnerships strategy and implementation plan
• Scope prospective partnerships in line with commercialisation ambitions

Elevate Function Service Offer 

• Act as primary focal point for socialising and advising on partnership processes across the organisation (engage team focal points, organise trainings/inductions, etc.)
• Support the continuous strengthening of the strategic partnership service offer and partnership development processes to guide internal ways of working, aligned with the Start Network mission and culture
• Maintain knowledge management systems to enhance visibility, coordination andinstitutionalisation of partnerships (e.g. ASANA Partnership Tracker and dedicated strategic partnership pages)
• Develop tools, templates and frameworks to support teams engaging with strategic partnerships
• Support the preparation of value offers for capacity strengthening internally, including but not limited to how strategic partnerships can be mobilised to support the Hubs
• Identify opportunities to collaborate across teams to amplify the effectiveness and visibility of our partnerships. For example:
  • Liaise with the assurance team to standardise partnership agreements and templates
  • Work with the communications team to develop innovative communication strategies and outputs to attract prospective partners, expanding outreach
  • Liaise with the MEAL team to do co-develop case studies to evidence impact
  • Coordinate with advocacy colleagues around sector-wide events and publications, identifying opportunities for strategic partnership engagement and outreach
• Promote a positive culture around strategic partnerships
   

START NETWORK CULTURE

· To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children

· A commitment to the Start Network vision, principles, values, and approach

· The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

PERSON PROFILE

Essential Skills and Experience

• Bachelor’s Degree or equivalent in a related field
• Experience in the humanitarian or development sector
• Experience managing or coordinating partnerships, contracts, or stakeholder relationships, particularly in a nonprofit, social enterprise, or business development setting
• Team player with the ability to build relationships and collaborate effectively with diverse stakeholders, and with a flexible and adaptable approach to working across teams and functions;
• Ability to adapt to evolving priorities and timelines, responding effectively to opportunities and stakeholder needs’
• Proactive self-starter and entrepreneurial mindset, with a willingness to organise own work and take initiative to identify opportunities
• Strategic thinker with the ability to interpret and synthesise information for decision-making
• Confident speaker with the ability to present complex information adapted for different audiences and represent Start Network externally to build partnerships
• Experience writing communication pieces or reports for external audiences
• Experience developing and maintaining knowledge management systems and templates/tools to strengthen processes
• Passion for Start Network’s mission and for developing partnerships in the Global South

Desirable

• Project management skills, or experience in coordinating programmes and projects.
• Experience working with commercialisation or social enterprise models and approaches
• Subject matter expert and/or experience working within priority strategic areas, such as system change, innovation, disaster risk finance, humanitarian insurance, digital transformation, and AI
• Experience in negotiating Memorandums of Understandings/contracts/partnership agreements
• Experience working in a multi-cultural or international setting
• Masters or equivalent in relevant subject

The Company

Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.

Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.

We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.

Location: Bristol Office, with occasional travel to partner offices and client homes across Bristol, B&NES and North Somerset

Salary: Band D: £29,024 per annum, rising to £31,895 on successful completion of the 5-month probationary period, with annual salary reviews thereafter.

Job Type: Fixed Term (12 months). Full time preferred (37.5 hours/week), minimum 30 hours/week considered.

The role:

We’re looking for someone who would like to join our team of Energy Caseworkers within our Warmer Homes Advice & Money (WHAM) project. You will work as part of a team of caseworkers supporting people living in fuel poverty, working closely with our partner organisations across Bristol, B&NES and North Somerset and drawing on their specialist advice to support householders.

You will be trained to give energy efficiency advice to householders, working mainly from our Bristol office and occasionally from our partners’ offices, undertaking outreach activities and home visits across the area. The role includes providing in-depth casework support, communicating with energy suppliers on behalf of clients, and maintaining accurate records of all interactions.

You will join as a Trainee Energy Caseworker for the first 5 months, becoming an Energy Caseworker on successful completion of probation. This is a fixed-term post for 12 months, with full training provided, including City & Guilds Energy Awareness training, and ongoing support from a casework mentor and supervisor.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Provide energy advice to clients by phone and email.
• Provide information to help clients access appropriate support.
• Engage with households who need help with their energy issues and provide in-depth casework support.
• Travel across Bristol, B&NES and North Somerset to give advice to people in their own homes, coordinate partner activity, and deliver events, talks and presentations.
• Communicate effectively with energy suppliers on behalf of clients, including investigating billing and metering issues, negotiating repayment plans and raising complaints.
• Provide administrative support to the delivery of projects and maintain accurate, detailed records of all client interactions.
• Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
• Work alongside and support CSE volunteers.
• Work closely with WHAM partners to offer support to clients.
• Adhere to CSE’s data recording protocols and procedures and maintain appropriate client confidentiality at all times.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Experience of giving advice.
• Awareness of confidentiality requirements when handling sensitive information.
• Ability to respond to vulnerable clients in a respectful and engaging manner.
• Ability to actively listen and correctly identify the support needs of clients.
• Highly organised, with the ability to maintain admin systems independently and accurately.
• Able to work independently and use own initiative, while also working well as part of a team.
• Experienced in the use of MS Office applications (Word, Excel, Outlook), with knowledge and experience of using databases and Teams.
• Understanding of safeguarding principles and the importance of protecting vulnerable individuals.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email.

Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description. 

The closing date for applications is 5pm on Sunday 6 September 2026.

Interviews are expected to take place Tuesday 15 and Wednesday 16 September 2026, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

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