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About the team
The Policy team is a small, collaborative and collegiate team looking to expand. We have a unique set-up, sitting separately to but working closely alongside the Communications team as part of the wider Public Affairs team. We influence key decision makers through direct engagement with senior officials, commissioning and sharing research and insight and supporting coalitions which include our portfolio charities to take their voice to decision makers to secure policy and funding commitments.
The team also works across the organisation, presenting insight to inform our investment decisions and making a compelling case to generate new financial commitments for our work.
About this role
The Research and Evidence Officer is a new and exciting role at Impetus, an organisation at the forefront of youth policy. Impetus is evidence led and impact focused and we take this approach to our policy and public affairs activity.
The successful candidate will provide the robust data and insights needed to help us build a better understanding of young people’s experiences across education and employment, support colleagues by providing accurate data, analysis and insight that informs policy development and communication designed to improve their outcomes, and support the team to create compelling cases for change tailored to a range of audiences. They will be line managed by the Head of Education Policy but work across both employment and education policy domains.
We are a busy team doing interesting and exciting work. Day-to-day you might be extracting insights from government published data, providing evidence for a policy briefing, drafting a report for a policy audience, or working with colleagues from across the team to communicate research findings in impactful ways, following agreed templates, processes and quality standards, and seeking clarification where needed.
We are looking for someone with a commitment to supporting young people from disadvantaged backgrounds to get the support they need for a fulfilling life, whatever that means to them. You will have good knowledge of quantitative and qualitative research methods, have the skills required to analyse a range of data sets, including confidence applying quantitative research methods to conduct primary and secondary analysis of large and complex datasets, and the ability to present research findings clearly.
This is an exciting time to join a rapidly growing organisation. We work on tackling the barriers that hold back young people from disadvantaged backgrounds including reducing the numbers losing learning though absence and exclusion, improving GCSE attainment in English and maths and ensuring youth employment provision reaches those furthest away from work. Your contribution to this work will have a tangible impact
on these and other areas.
We are keen to see a demonstrated commitment to equity, diversity and inclusion (EDI), and interested to hear how you have led or supported any initiatives or projects relating to this.
We welcome application from underrepresented groups, particularly those who were eligible for free school meals as children. If you would like to chat about the role, please find the link on the recruitment pack.
Key responsibilities
• Monitor monthly data releases and new research published across our areas of interest and record relevant information accurately following agreed templates and systems
• Use quantitative and qualitative research skills to support and contribute to the delivery of a range of research projects and reviews, conduct data analysis, and generate robust evidence across relevant policy areas and portfolio partner activity
• Translate complex data accurately into accessible reports, briefings, summaries, papers, presentations, and other content ensuring accuracy, clarity and adherence to organisational templates and approval processes
• Use research findings to provide accurate evidence and summaries that support colleagues in developing policy positions, evaluating proposals, and proposing evidence-based solutions
• Prepare accurate briefing materials and background notes to support senior colleagues on relevant policy areas ahead of meetings and events (speaking events, roundtables, and senior-level stakeholder meetings)
• Collaborate with the Communications team to develop content for external priority audiences to maintain and grow the profile of policy work, by preparing draft summaries, data points and visuals in line with agreed templates and style guides
• Support the policy team in gathering, organising, summarising and using evidence from portfolio partners
• Support internal team processes by monitoring an allocated set of information sources, providing content for internal and external newsletters, ensuring information management systems are kept up to date and accurate (e.g. briefing packs, team calendar)
• Contributing to a collaborative and inclusive team culture
• Support the Heads of Policy to build and maintain relationships with researchers, academics, and the education sector by writing briefings, maintaining a contact database, and representing Impetus’ interests at events
• Collaborate with peers to meet deadlines and deliver results, ask for clarification when needed, share information promptly, and work cooperatively to meet deadlines.
Person specification
Essential
• A strong commitment to improving outcomes for young people from disadvantaged backgrounds, and an understanding of the barriers they face across education and employment
• Good knowledge of quantitative and qualitative research methods, and how these can be applied to policy and practice
• Ability to support the development of research tools including surveys, interview guides, and tailored data collection plans
• Experience of analysing data and evidence (quantitative and qualitative), including working with large or complex datasets ensuring accuracy and following agreed guidance
• Experience using statistical or data analysis tools (e.g. Excel, R, Stata, SPSS, or similar)
• Ability to interpret research findings and translate complex data into clear, accessible outputs to improve clarity for non-technical audiences (e.g. briefings, reports, presentations)
• Strong written communication skills, with the ability to draft clear, accurate, and well-structured content for policy or public audiences which are in line with agreed templates and processes
• Ability to gather and summarise evidence that supports colleagues in developing policy positions and decision-making
• Good organisational skills, with the ability to manage multiple tasks, meet deadlines, and work across different projects simultaneously. Able to follow established processes, manage own tasks, and maintain accurate records
• A commitment to working with collaboratively with colleagues from diverse backgrounds, and to contribute positively to a team-based working culture
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion
Desirable
• Experience working in a policy, university or research environment, think tank, charity, or public sector environment
• An interest in education and/or employment policy and the use of evidence to drive systemic change and a willingness to build understanding
• Knowledge of the UK government and policy-making process, including the roles of departments, Parliament, and external stakeholders, and how research and evidence contribute to policy development and decision-making
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Monday 9th March 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 16th March 2026.
2nd Interviews will take place on w/c 23rd March 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Registered Charity
51 - 100
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.
Thank you!
People Systems and Reporting Specialist
The purpose of the People Team in delivering the organisations goals is to empower our colleagues to thrive by shaping exceptional experiences and culture that unlocks their potential — so ARUK can realise it's vision of a world free from the fear, harm and heartbreak of dementia.
To be able to deliver this the People Function is going through an exciting transformation and one of the key enablers of this is automation and data analytics. This role will support the People Services team in setting up our lifecycle and operational processes by ensuring data accuracy and reliable system performance. Our aim is to make our processes as smooth and automated as possible and ensure that we are optimising the functionality of our existing systems and driving continuous improvement through automation.
The role will also be key in setting up more streamlined and automated reporting of people metrics and KPI’s to ensure that the team and leaders have the insight at the right time to enable decisions. In doing so the role will work closely with the People Experience Partner to ensure that we are combining all data sources to present a holistic view of our workforce.
The post holder is part of a small team at ARUK and from time to time may need to support other colleagues to ensure smooth critical service delivery to the organisation.
This is a 12-month FTC
Key Responsibilities:
• Assess and improve functionality in the HR system (Cascade) to ensure that all functionality around data capture, formulas, workflows and reporting for lifecycle events and payroll are being maximised and improve where there is opportunity.
• Work closely with the People Services Manager, Cascade team and payroll processing service to maximise payroll automation
• Configure and develop the HR systems in place to meet evolving business requirements and improve user experience.
• Ensure that all data recorded in the system is accurate and conduct regular audits.
• Review, reduce and automate all manual people processes and forms, either using Cascade, Power Apps or MS Forms in line with the ARUK technology landscape
• Develop Power BI dashboard for People metrics and KPI’s
• Work closely with the People Experience Partner to create regular people insight reporting
• Maintain core people metrics and ensure they are accessible for reporting and analysis.
• Work collaboratively with the Finance Team and deliver prompt and accurate headcount reporting for use in the monthly KPIs.
• Deliver timely insights to support workforce planning, organisational design, compensation strategies, and resource utilisation.
• Design dashboards and visualisations to communicate trends and support People & Culture initiatives.
• Improve analytical capabilities within the broader team by sharing skills through the provision of guidance and training as needed.
Knowledge, skills and experience needed:
· Extensive experience in HR system optimisation (Cascade used by People Team), with proven ability to configure, customise and integrate HRIS systems to meet evolving organisational needs.
· Advanced data analysis and reporting expertise, including the ability to manipulate large, complex datasets, apply data validation techniques, and deliver actionable insights through dashboards and visualisations.
· Demonstrated success in process automation and workflow optimisation, reducing manual effort and improving data accuracy across the employee lifecycle.
· Knowledge of GDPR and data governance principles as applicable with sensitive data.
· Proficiency in HR data tools and technologies, including advanced Excel (pivot tables, macros), SQL for data extraction, and experience with BI tools for predictive analytics.
· Evidence of a continuous improvement mindset, demonstrated through successful projects that have improved system functionality, reporting capability, and user experience.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 8th March 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Thank you!
Alexandra Palace is partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Alexandra Palace is one of London’s most iconic destinations. For over 150 years, it has stood as a beacon of creativity, community and culture - home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.
The Financial Controller is a key role within the Finance team, supporting the Finance Director to deliver a high-quality, efficient and forward-thinking finance function across a uniquely diverse, highly commercial and operationally complex organisation.
The role:
- Support the Finance Director in delivering a robust and effective finance function, providing technical expertise and operational leadership across the organisation.
- Lead the preparation of statutory financial statements and play a central role in managing the annual audit process, liaising with external auditors and stakeholders.
- Drive the implementation of a new accounting system, improving processes, reporting capability and financial insight across the organisation.
- Oversee balance sheet reconciliations, financial controls and process improvements to ensure accuracy, transparency and strong governance.
- Lead on payroll financial control and reporting, ensuring data integrity and robust processes.
- Prepare and monitor cash flow forecasts across multiple entities, identifying risks and supporting decision-making.
- Provide financial leadership on capital projects, supporting accounting and financial oversight of major developments on site.
- Ensure timely and accurate completion of VAT and other statutory returns.
- Support the development of the finance team, fostering a culture of continuous improvement, collaboration and strong financial awareness across the organisation.
The organisation:
Today, Alexandra Park and Palace Charitable Trust is the custodian of this extraordinary site. As a charity, they are committed to safeguarding its heritage while continually evolving their offer to meet the needs of today’s audiences and communities. More than 4 million people visit each year to enjoy a dynamic mix of live events, festivals, exhibitions, learning and engagement programmes and community initiatives.
Operating with a blended income model - combining commercial income, public funding and philanthropic support the organisation offers a complex, engaging environment where finance plays a crucial role in enabling sustainable growth and delivering public value.
Essential criteria:
- Qualified accountant (ACA, ACCA, CIMA or equivalent) with significant relevant experience
- Demonstrable experience in a Financial Controller or similar role within a complex organisation
- Experience preparing statutory accounts within the charity / not-for-profit sector
- Experience managing external audits and working closely with auditors
- Strong financial control and balance sheet management experience
- Experience leading or supporting finance system implementation or process improvement
- Proven line management experience and ability to develop teams
- Excellent communication skills with the ability to explain financial information to non-finance stakeholders
This role will be based at Alexandra Palace with regular on-site presence required to support collaboration across the organisation.
The closing date for applications is 12th March, with first stage interviews scheduled for 19th–20th March and second stage interviews 26th-27th March.
Applications will be reviewed on a rolling basis ahead of the closing date, so please submit your CV to Robertson Bell, the exclusive recruitment partner, to be considered.
Registered Charity
101 - 500
Our mission is: To repair, restore and maintain the park and palace for the recreation and enjoyment of the public forever.
Thank you!
Certitude is a values-driven charity with over 30 years’ experience supporting people with learning disabilities, autistic people, and those with mental health needs.
We are now seeking a Finance Business Partner to join our Finance team and work closely with operational leaders across supported living, residential, and community-based services. This is a highly visible role, focused on turning financial data into meaningful insight that improves outcomes, strengthens services, and delivers value for money, while remaining aligned with our mission and Charities SORP.
The key responsibilities of the Finance Business Partner include:
- Act as the primary finance contact for defined service localities, providing proactive, trusted business partnering support.
- Produce monthly management accounts with clear variance analysis and insightful commentary on income, staffing, agency usage, sleep-ins, travel, and overhead recovery.
- Support Team Managers with budgeting, reforecasting, cost control, and financial planning aligned to safe staffing and support needs.
- Lead unit economics and service performance analysis, including rota efficiency, voids, empty rooms, and overall service sustainability.
- Work closely with the Development Accountant to ensure pricing models, service charges, and cost allocations accurately reflect the true cost of delivery.
- Build and maintain finance KPI dashboards in collaboration with Operations and the Senior Management Accountant.
- Support bids, retenders, and contract variations by providing robust costings, pricing models, and funding justifications.
- Analyse performance across block, spot, framework, and personal budget contracts, reconciling delivered versus commissioned activity.
- Support commissioner discussions around uplifts linked to inflation, National Living Wage, and changes in acuity.
- Work with the Financial Controller to ensure accurate and timely billing, with correct treatment of restricted, unrestricted, and deferred income.
About Certitude:
With a workforce of around 1,500 colleagues and a turnover of approximately £70m, Certitude combines strong financial foundations with a clear social purpose. While our roots are firmly in London, we are expanding beyond the capital, creating exciting opportunities to shape how financial insight supports sustainable growth and high-quality care.
We are proud of our values and the impact we make, and we are committed to equality, diversity, and creating a great place to work for our colleagues.
The successful candidate will:
- Be part-qualified and actively studying towards a recognised accountancy qualification such as ACCA or CIMA, or equivalent.
- Ideally bring experience from social care or another people-intensive, service-led environment, though strong candidates from other sectors are very much encouraged to apply.
- Have hands-on experience producing management accounts, with the ability to deliver clear, insightful commentary and demonstrate effective finance business partnering in support of budgets and performance.
- Be comfortable working across multiple cost centres and managing an expanding portfolio of services or departments, with the confidence to analyse trends, review financial performance, and present financial information to non-finance stakeholders.
- Be proactive, inquisitive, and willing to challenge the status quo, with the confidence to ask “why” and drive improvement.
This opportunity is being offered on a hybrid basis with the expectation you can visit their Balham High Road office a minimum of two days a week.
Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!
Thank you!
Circle Collective is a London-based youth employment charity working with communities to improve access to employment, training, and life opportunities for young people. We focus on partnership-led, place-based approaches, working with local authorities, employers, housing providers, and community organisations to deliver programmes that respond to local need. We support young people aged 16–25 to access real opportunities, develop confidence, and secure sustainable employment. We are looking for an experienced Senior Job Coach to play a key role in delivering our Back Your Future programme in Lewisham.
This is a senior, hands-on role combining direct work with young people and responsibility for driving performance, employer engagement, safeguarding practice, and programme quality. You will manage a complex caseload of young people facing a range of barriers to employment, while also contributing to KPI delivery, CRM data quality, funder reporting, and continuous improvement across the programme.
You will deliver high-quality one-to-one coaching and group employability workshops, develop tailored action plans, and support young people to progress into sustained employment, education, or training. You will maintain high expectations of engagement and progression, using data and professional judgement to identify risks early and put effective interventions in place.
Alongside delivery, you will play a key role in building and maintaining strong employer partnerships. This includes working closely with corporate partners to plan and deliver employer engagement activity such as insight days, mock interviews, mentoring, and recruitment opportunities, as well as proactively bringing new employers on board to expand the range of work experience and job outcomes available to young people.
Safeguarding is central to this role. You will actively promote the welfare of young people, identify and manage safeguarding concerns, complete risk assessments, and work collaboratively with external agencies to ensure young people receive coordinated and appropriate support. You will contribute to a culture of trauma-informed, youth-centred practice across the programme.
As a senior practitioner, you will take responsibility for accurate CRM data entry and quality assurance, including completing regular compliance checks to ensure evidence, outcomes, and KPIs are recorded to a high standard. You will contribute to funder reporting, audits, and internal performance reviews, using insight and learning to support ongoing programme development.
We are looking for an experienced employability professional with a strong track record of achieving job outcomes in a target-driven or contract-funded environment, confidence working with data and performance measures, and a genuine commitment to supporting young people to succeed. Experience of employer engagement, safeguarding, and working with young people facing complex barriers is essential.
If you are motivated by impact, value collaboration and lived experience, and want to play a meaningful role in helping young people move into sustainable employment, we would love to hear from you.
How to Apply
To apply for the Senior Employment Coach position, please submit the following:
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A current CV highlighting your relevant experience in employability coaching, employer engagement, and safeguarding.
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A cover letter outlining how you meet the essential criteria listed in the job description, explaining why you are interested in this role, how your experience aligns with the responsibilities, and your motivation for supporting young people
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ROLDA (Romanian League in Defence of Animals) is an international animal welfare charity working to improve the lives of dogs, cats and other vulnerable animals in Romania and beyond. Since 2006, ROLDA has rescued tens of thousands of animals, built shelters, delivered large-scale neutering programmes, supported partner rescuers, and driven education initiatives to address the root causes of animal suffering.
We are now seeking an experienced UK-based fundraiser to help grow individual giving, higher value support and legacy income, while working collaboratively with our colleagues in the US and Australia
This is a hands-on fundraising role focused on developing supporter relationships and growing income from individuals. You will play a key part in strengthening donor journeys, stewarding higher value supporters, promoting legacy giving, and supporting sensitive supporter communications.
You’ll be expected to work towards agreed income targets and contribute to the growth of sustainable UK fundraising, while helping align activity internationally.
This role suits someone who enjoys developing fundraising activity from the ground up, building supporter relationships, and working independently in a small charity environment — and who is genuinely motivated by bringing in income: someone practical, action-oriented, and comfortable turning plans into results.
Key Responsibilities
Individual Giving & Supporter Engagement
- Develop and deliver individual giving activity, supporting donor acquisition, retention and engagement
- Help design and improve supporter journeys and communications
- Draft compelling donor communications, appeals and fundraising materials
Higher Value Giving & Major Donors
- Support identification, cultivation and stewardship of higher value and major donors
- Build warm, authentic relationships with supporters
- Assist with donor meetings, follow-ups and personalised communications
Legacy Fundraising
- Support and grow ROLDA’s legacy programme
- Help develop legacy messaging and supporter materials
- Respond sensitively to legacy enquiries and supporter questions
Corporate & Community Fundraising
- Support the development of corporate and community fundraising activity in the UK, working collaboratively with other UK team members.
- Help identify and progress potential corporate partnerships, employee fundraising opportunities and community-led initiatives.
- Provide fundraising support and materials to UK volunteers and supporters running their own events or activities.
- Contribute ideas and practical support to grow these income streams over time
Income Generation & Targets
- · Work towards agreed income targets and fundraising objectives
- · Contribute to fundraising plans and pipeline development
- · Track activity and results, reporting progress regularly
Communications & Representation
- Act as a key point of contact for supporter communications
- Help guide responses to sensitive supporter or public enquiries
- Provide fundraising input into communications and media responses when needed.
Collaboration
- Work closely with fundraising colleagues in the UK, US and Australia
- Collaborate with leadership on fundraising priorities and strategy
- Share learning and insight across teams
Skills & Experience
Essential:
- Strong experience in individual giving, including supporter engagement and retention
- Excellent written and verbal communication skills, particularly for donor communications
- Experience working towards income targets
- Ability to work independently in a remote environment
- Strong organisational and relationship-building skills
- Confidence handling sensitive supporter communications
Desirable:
- Experience with higher value or major donors
- Knowledge of legacy fundraising
- Experience working with international teams or charities.
Personal Qualities
- Highly organised and confident, with the ability to work across multiple teams and build positive relationships to gather information and move things forward.
- Self-motivated and proactive
- Warm, professional and supporter-focused
- Comfortable working in a small, developing organisation
- Passionate about animal welfare
- Practical, resourceful and solutions-oriented
Contract Details
This role is offered on a freelance / consultancy basis (not PAYE employment). Initially 3 days per week, with potential to increase to full-time as fundraising grows.
Benefits
Flexible work arrangements: We offer flexible work hours and the option to work remotely to support your work-life balance.
Professional development opportunities: Access to training programmes, workshops, conferences and mentorship opportunities to enhance your skills and advance your career.
Meaningful work: Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.
Opportunities for leadership: Take on this leadership role and gain valuable experience and career growth opportunities.
Performance-related incentives may be available, linked to agreed objectives and fundraising outcomes.
Inclusive culture: Be part of a diverse and inclusive team that values and respects all members.
Registered Charity
11 - 20
Our mission is to ensure animals have a good life by advocating for them and by inspiring everyone to treat them with compassion and respect.
The client requests no contact from agencies or media sales.
Thank you!
Fundraising Officer
Temporary, 1-3 months, likely to become permanent
£15.38-£16.41 PAYE, plus holiday pay per hour (£30K-£32K FTE)
37.5 hours per week
2-3 days in Epsom office, then remote
Interview dates TBD
Charity People are thrilled to be working with a health related charity who helping people living with a condition to regain confidence through workshops and community-based services. The charity have been around for over thirty years and have carried out some incredible work over this time. This is an exciting time to join this charity as they are going through a period of significant growth and are seeking a proactive and motivated Fundraising Officer to support the expansion of their individual giving and challenge events programmes.
This is a fantastic opportunity for anyone with fundraising experience, you can really make this role your own and see the benefits day to day of the work the charity carries out. This role requires a self-starter, who can use their initiative to take charge and go out to achieve their fundraising activities. The team are brilliant, work collaboratively and flexibly, and really care about their staff and their services. It would be an excellent career development opportunity too.
In this role, you will steward individual donors and event participants, develop supporter journeys, donor engagement, create engaging communications, and use data insights to strengthen engagement and retention. You will manage online fundraising platforms, support key fundraising campaigns, and play an important part in delivering their charity events. You will also collaborate closely with the Head of Fundraising, Marketing and Communications and help ensure accurate supporter data is maintained.
I'm looking for someone with sound fundraising experience, strong organisation and communication skills, and a confident, positive approach. Experience with individual giving, supporter journeys and charity CRM's is essential.
This role is initially a temporary role with the expectation to become permanent to the successful postholder fairly quickly. There is an urgent need for someone to be in post, so we are looking to move fast, with interviews week commencing the 16th February, and starting soon after.
Please apply without delay, candidates are being sent on a rolling basis.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
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Thank you!
Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum
Contract Type: Permanent
Campaign Closes: 9th March 2026
Interviews: Week commencing 9th March 2026
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible
Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish. The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.
Key Responsibilities:
Wish Assist Delivery
- Manage and oversee a caseload of 70+ wishes, per annum.
- Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
- Manage and oversee 30+ RUSH wishes per annum
- Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
- Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
- Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
- Manage contracts, payments, and schedules with all third-party providers.
- Ensure timely delivery of services and materials.
- Ensure compliance with health, safety and legal requirements.
- Manage and oversee each wish to work within the individual specified budget with accuracy and care.
- Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
- Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
- Procure £5,000+ in Gift in Kind income to be utilised on wishes.
- Ensure that each wish is magical and creates maximum impact for the wish child.
- Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
- Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.
Wish Assist Additional Responsibilities
- Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
- Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
- Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
- Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.
Safeguarding and Data Governance
- Ensure compliance with the organisation’s safeguarding policies.
- Complete mandatory safeguarding training and refreshers, as required.
- Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
- Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).
Organisational responsibilities
- Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics
- Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year
- Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
- Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working
Essential Criteria
- A minimum of 1-year previous experience in roles with a customer service or events management specialism
- Experience in liaising directly with multiple stakeholders
- Excellent organizational, interpersonal, and administrative skills
- Excellent multitasking and task prioritisation skills
Skills, knowledge and behaviours required for this role
- High level of IT skills particularly in MS Office Suite
- Knowledge of how to keep to a budget and work within financial constraints.
- Experience working within a team environment but also able to work autonomously in a self-motivated way.
- Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload.
- The ability to communicate effectively (written and verbal)
- Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
- The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required.
- To be able to be flexible and open to change in a fast-paced working environment.
- Problem-solving and adaptability within a demanding case load of wishes
- Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
- Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
- Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Thank you!
Are you ready to take on a key development role in a charity that is making a real difference? Southampton City Mission (SCM) is offering an exciting opportunity for a knowledgeable and proactive Communications Officer. Working alongside our senior staff team to deliver a dynamic external communications strategy, this is a new role with the opportunity to shape how the charity relates to partners, supporters and the general public across the city.
You will be responsible for delivering an effective communications plan that increases awareness and engages key audiences in the city, to strongly support SCM’s current projects. Developing compelling story telling pieces and creating content for our website and social media to showcase the organisation’s impact; we are looking for an individual who will drive forward change and quickly engage with key stakeholders and churches. Working alongside the CEO, Head of Operations and Project Managers, and playing a pivotal role in helping to equip churches to support and love those in need across our city, we are offering the opportunity for flexible, hybrid working for this role.
If you are a natural, experienced communicator and passionate about working for a faith-based charity that is growing and evolving, this is the perfect role for you. Your input will help drive change in both the charity and the city we serve.
Apply now. An application pack, including full job description and person specification, can be downloaded from our website.
The closing date for applications is 01 April 2026
SCM is committed to keeping children and adults at risk safe and to equal opportunities.
A DBS check will be required for this role and applicants must be able to demonstrate that they have the right to work in the UK.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Accountant
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. Brain Tumour Research is seeking a qualified and experienced accountant who is able to join our team on a Fixed Term contract (2-4 months) to support our team and undertake some important projects.
As the Project Accountant you will play a crucial role in helping the charity meet its strategic plans and objectives. You will be reconciling transactions between our internal records and those of our external partners, developing our cashflow model for our granting programme, housekeeping on our VAT records and more.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Do you have outstanding attention to detail and experience working with Access Financials and/or Access CRM?
- Are you a qualified and experienced accountant?
- Are you able to start as soon as possible?
Have you answered yes to these questions?
Do you want the chance to make a real difference?
If you are excited to learn more about this position, please take a read through our recruitment pack.
If you have the skills and ambition that we are looking for we welcome your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
Closing Date: 29th March 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Registered Charity
51 - 100
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got what it takes to help St Margaret’s Hospice raise over £10m+ every year? Do you have a passion for people and building relationships to realise vital income? Do you have experience of fundraising or the commercial acumen to know what makes a great charity retail brand? Can you craft a compelling case for support and negotiate multi-year six figure grants?
Join St Margaret’s Hospice as our Director of Income Generation and play a vital role in ensuring fundraising and retail remain central pillars of our new five-year strategy.
What can you expect to be doing?
As a senior leader, you’ll help shape the future of St Margaret’s at a defining moment for the hospice sector, where financial sustainability is essential.
Hospices play an integral role in local communities, and here at St Margaret’s, we pride ourselves on thinking of our income generation activities as an extension of the care and compassion that is core to who we are.
Working closely with your peers within the executive, as well as the Board, you’ll be an ambassador for St Margaret’s, and expected to represent the hospice. You’ll develop and own pivotal relationships both internally and externally, and role model the values of compassion, collaboration and ambition, while holding yourself and others to account so the best interests of St Margaret’s are always met.
What can you expect to be good at?
From legacies to lottery, challenge events to collections, merchandising to retail operations, you’ll know how to raise significant funds, and will be experienced in leading and inspiring teams to achieve their goals.
Ideally, you will have a strong grounding in charity, either as a fundraiser yourself or having worked in charity retail. Alternatively, you may have transferable skills and the drive to learn and apply your knowledge and experience in a hospice setting.
Either way we are looking for an individual who can demonstrate relevant and lived experience, tenacity, curiosity and a hunger to succeed.
We also welcome high performing individuals who are looking for their first director role.
We invite applications from a diverse range of backgrounds and experiences and are committed to helping you thrive. If you're excited about this role but don’t meet every requirement, we still encourage you to apply.
What can we offer you?
- Salary: £80,000 to £87,975 per annum
- Location: Taunton or Yeovil, with regular travel across Somerset
- Contract: Permanent
- Working Pattern: Full time (37 hours per week), including some evenings and weekends
Holiday entitlement
- 29 days holiday, plus bank holidays, increasing to 33 days after 5 years
- Ability to buy and sell annual leave
Pension scheme
- NHS employees eligible to continue with their NHS pension scheme*
- Non-NHS employees will receive 5.5% employer and 5% employee contribution.
Plus…
- Life assurance cover
- Health Cash Plans
- Virtual medical care with unlimited access to a GP 24/7,
- Confidential and free 24-hour Employee Assistance Programme for you and your family offering: Counselling, Support, Legal, Financial and Medical Information and Advice
- A Vitality & Wellbeing health portal.
- Blue Light Discount Card
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Volunteering and fundraising opportunities
*Eligibility criteria applies
How to Apply
Click the apply button to complete the online application form and upload your CV.
As part of the application process, you will be asked for to complete a supporting statement detailing how your skills, knowledge and experience align to the person specification.
You can learn more about the role via the candidate pack attached to this advert or, for an informal chat with our CEO, Joanna Hall, contact the Recruitment Team.
With a new CEO in post, and momentum being built as we roll out our new strategy – it’s an exciting time to join the team. We look forward to learning more about you and why you think you can be a great match for St Margaret’s.
Closing date: 6th March 2026. We may close this vacancy early if we receive sufficient applications for the role.
Unfortunately, we are not able to offer visa sponsorship at this time.
DBS Information
This role requires a criminal background check via the disclosure procedure.
The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
The client requests no contact from agencies or media sales.
Thank you!
About the role
We are looking for a Head of Communications, someone with ambition and commitment to shape our approach to communications, internally and externally, and to help us understand how we talk about and demonstrate our impact as a funder. You will be part of a small team that helps to communicate the work of the Foundation externally, drives internal communication, and promotes the work of those we support.
The Head of Communications is a critical post, drawing together our shared story across the different areas of our work and communicating this to key audiences in support of our mission and vision. The communications team plays a crucial role in advancing our commitment to being an anti-racist funder and working towards greater diversity, equity, inclusion and belonging, and you will lead on how this is embedded into all of our internal and external communications activity. You will act as a crucial bridge between the Foundation and our various audiences, in particular those people and organisations we are seeking to support through our funding.
Main areas of responsibility
- Strategic oversight of internal and external corporate communications, ensuring alignment with the Foundation’s mission, values and impact
- Leadership of diversity, equity, inclusion and anti-racist communications across all platforms and activities
- Reputation, risk and issues management, including navigating complex or sensitive public positions
- Development and delivery of proactive communications campaigns, stakeholder engagement and influencing activity
- Team leadership and cross organisational collaboration, contributing to management culture and organisational priorities
Our ideal candidate will have senior-level communications experience, including developing and delivering external communications strategies, providing sound communications and media advice to senior leadership, and proactively engaging with journalists and key external stakeholders.
About us
Paul Hamlyn Foundation was established by Paul Hamlyn in 1987. Upon his death in 2001, he left most of his estate to the Foundation, creating one of the largest grant-making foundations in the UK.
We use our resources to support social change, working towards a just and equitable society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.
Our vision is for a just society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.
Our mission is to be an effective and independent funder, using all our resources to create opportunities and support social change. We partner with inspiring organisations and individuals to put them at the heart of leading change and designing solutions to overcome inequality.
We are committed to being an anti-racist organisation. This commitment drives how we work, who we work with and how we make decisions.
We have five funding priorities where we wish to see change for our work in the UK:
- Investing in young people
- Migration
- Arts
- Arts Education
- Nurturing ideas and people
Our values are important to us and we work to and carry them through all our activity.
Benefits
The Foundation is based in light and recently refurbished offices near Kings Cross in London and we currently work to a hybrid working model with 40% of time worked in the office and the rest a combination of external grantee visits and homeworking. We offer fantastic benefits including
- 25 days annual leave,
- 10% non-contributory pension contributions with optional additional 2.5% matched employer contributions
- Enhanced maternity and paternity policies
- Complimentary lunch when in the office.
For further information about the role, including the full responsibilities and person specification, please see the full Job Description via the link provided.
First stage interviews are expected to take place remotely on Tuesday 17th and Wednesday 18th March. Second stage interviews are expected to take place in-person on Tuesday 24th March.
Registered Charity
21 - 50
We are one of the largest independent grantmakers in the UK, focusing on the arts, education and learning, migration and young people.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Love creating content that people actually stop to read, watch, and share?
As our Digital Content Producer, you’ll lead Urban Saints’ social media presence - crafting engaging, platform-native content that builds community and drives meaningful engagement. You’ll focus on short-form video and creative storytelling, while also supporting email and website content to ensure everything we share looks strong, consistent, and on brand.
You'll be responsible for:
- Social media and community engagement - creating and publishing engaging content across platforms and growing our social media communities.
- Digital content creation - creating graphics and digital assets in line with our brand guidelines and using design principles.
- Supporting digital channels - creating and sourcing engaging imagery for our website and external emails.
- Collaboration and delivery - working with other members of the Comms team to align with campaigns and priorities.
About You
We're looking for someone with professional experience of creating and managing social-first content with particular strength in Instagram and short-form video content. You'll be able to grow and develop digital communities, and be confident using Adobe Creative Suite. You are proactive, curious, and quick to spot opportunities.
This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.
Location
The role is home-based with travel as required. All full-time Urban Saints employees are required to attend two team residentials per year.
How to Apply
Please fill out our application form which you can find on our website. The closing date for applications is Friday 20 March at midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.
After we’ve received your application we’ll be in touch asking for a link to your portfolio or examples of your work (graphics, videos, or other creative projects) that you’re most proud of.
DBS Check
Due to the nature of this position, any offer of employment with Urban Saints will be subject to a satisfactory DBS check.
The client requests no contact from agencies or media sales.
Thank you!
Robertson Bell is delighted to be exclusively partnering with Ibstock Place School in the search for a Head of Finance. Ibstock Place is a leading independent co-educational school known for its strong academic performance, inclusive ethos, and commitment to providing an outstanding educational environment.
With significant investment in facilities and a continued focus on operational excellence, the School is seeking a commercially minded finance leader to play a key role in supporting its long-term financial sustainability and strategic ambitions.
The Head of Finance is a senior leadership position, reporting to the Bursar and working closely with Governors and budget holders across the School. You will provide strategic and operational oversight of the finance function, ensuring robust financial management, high-quality reporting, and effective governance.
Key responsibilities include:
- Lead and manage the finance team, including performance management, development, and succession planning.
- Oversee budgeting, forecasting, and financial planning processes, ensuring alignment with the School’s strategic priorities.
- Produce timely, insightful management information with clear narrative to support decision-making.
- Lead the preparation of statutory returns and annual accounts, ensuring compliance with all regulatory and reporting requirements.
- Manage the year-end process and act as the primary contact for external auditors.
- Maintain strong cash flow oversight and prepare accurate cash forecasts.
- Ensure effective financial controls, policies, and procedures are in place and continuously improved.
- Oversee the financial systems environment, ensuring it remains fit for purpose and fully utilised.
- Support and guide budget holders, promoting financial accountability across the School.
- Deputise for the Bursar on financial matters as required.
Candidate Profile
We are seeking a proactive, collaborative, and technically strong finance professional who can operate both strategically and hands-on.
Essential experience and attributes:
- A recognised professional accountancy qualification (ACA, ACCA, CIMA or equivalent).
- Proven experience in a senior finance leadership or management role.
- Strong track record of budgeting, forecasting, and financial reporting.
- Experience working with Boards, Governors, or senior stakeholders.
- Excellent understanding of financial controls, compliance, and best practice.
- Demonstrated ability to lead and develop teams effectively.
- Strong communication skills with the ability to present complex financial information clearly.
Desirable:
- Experience within education, charity, or not-for-profit environments.
Why Join Ibstock Place School?
- Opportunity to play a pivotal role in a respected and well-established independent school.
- Broad and varied remit with genuine influence across the organisation.
- Collaborative leadership team and strong organisational values.
- Chance to contribute to the continued development of facilities, services, and financial strategy.
Location & Working Pattern
The role is based on site at the School in Roehampton, South West London, with on-site presence expected to support close collaboration with stakeholders.
Thank you!
Are you passionate about supporting people, providing guidance, and keeping essential processes running smoothly? We are looking for a Membership and Registry Officer to join our client on a temporary basis, helping deliver a high-quality experience to members, prospective registrants, and key stakeholders.
This role is ideal for someone who thrives in a customer-focused environment, enjoys working with data and CRM systems, and is confident communicating across a range of channels. You'll play an important part in supporting membership and registration processes, ensuring accuracy, consistency and excellent service.
About the Role:
You will support the Membership and Professional Standards Department to:
- Provide efficient administration for membership and registration processes
- Process applications, elections, reinstatements and transfers
- Respond to membership and subscription enquiries
- Maintain and improve data integrity within the CRM
- Support recruitment, engagement and retention activities
- Contribute to departmental targets for subscriptions, recruitment and retention
- Provide guidance to prospective and upgrading members via email, phone, video call and social media
- Support the conversion of new and existing enquiries into membership and registration
- Record and monitor recruitment and retention activity, producing clear statistics and reports
- Assist with communications to existing, new and prospective members
- Create and coordinate recruitment and retention campaigns, including related CRM administration
- Actively follow up leads and enquiries
- Assist with company annual payment scheme administration
- Update member records with accuracy and care
- Help deliver clear and consistent messaging on membership and registration benefits
- Contribute copy and digital content for newsletters, social media, and website blogs
- Support promotional activity across digital platforms
- Assist with creating content such as case studies, fact sheets, FAQs and digital assets
- Support with the design and production of promotional materials for events and campaigns
- Respond to enquiries via email and phone
- Support processing of membership and registration applications
- Handle reinstatements, transfers and dual registration requests
- Support annual subscription communications and renewals
- Process payments (credit card, cheque, BACS) and issue reminders, notices and receipts
- Assist with annual and monthly Direct Debit processes
- Support subscription reconciliation and data management
- Maintain CRM data, ensuring accuracy of records, demographics and post-nominals
- Issue usernames, passwords and updated correspondence as required
- Assist with Branch and Committee data updates
- Experience in a membership organisation, professional body, or customer-focused environment
- Ability to provide clear, accurate advice by email, phone and in person
- Strong written and verbal communication skills
- Excellent organisation skills and the ability to manage day-to-day work effectively
- A collaborative approach and ability to build rapport with stakeholders
- A high level of accuracy and attention to detail
- Confidence using multiple IT systems, especially Microsoft tools
- Ability to analyse data and present information clearly
To apply for the Membership and Registry Officer role, please reply and upload your CV quoting reference 82451SOH and we can provide more information to you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
