Are you a customer-focused IT support professional with strong technical skills and a passion for delivering excellent service? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, providing high-quality first and second-line support to staff across our international network.
Based in Amman, Jordan, this role plays a vital part in ensuring reliable, secure, and user-friendly technology services for colleagues across the Arab World and globally.
About the Role
As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.
A specialist focus of this role is Microsoft Business Applications, including Dynamics 365 CRM, Power Apps, Power Automate, and Power BI, alongside collaboration platforms such as Microsoft Teams and SharePoint Online.
You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.
Key responsibilities include:
Service Desk Support
- Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
- Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
- Maintain high-quality documentation within the global IT service desk system.
User Support & Collaboration
- Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
- Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
- Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.
Microsoft Business Applications Support
- Act as a primary support contact for Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
- Troubleshoot access, permissions, connectors, and configuration issues.
- Support adoption and continuous improvement of business applications across the organisation.
Event & Remote Support
- Provide onsite and remote IT support for meetings, conferences, and hybrid events.
- Troubleshoot AV and connectivity issues in real time.
Security, Compliance & Improvement
- Follow information security, GDPR, and data protection protocols.
- Contribute to service reporting, process improvement, and technology enhancements.
- Stay up to date with emerging technologies and best practice.
About You
You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.
To be successful in this role, you will have:
- Proven IT service desk experience:
- First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
- Strong Microsoft ecosystem knowledge:
- Hands-on experience supporting Dynamics 365, Power Apps, Power Automate, Power BI, Microsoft Teams, SharePoint Online, and identity/access systems.
- Technical problem-solving capability:
- Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
- Excellent communication skills in English:
- Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
- Security awareness:
- Understanding of information security principles, GDPR, and data protection responsibilities.
- Collaborative working style:
- Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.
Why Join Us?
This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Non Charity Employer
101 - 500
Every day transport workers keep the world moving – connecting millions of people across our cities and countries
The client requests no contact from agencies or media sales.
Thank you!
Are you a technically skilled and service-driven IT professional looking to make a global impact? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, delivering high-quality first and second-line support to colleagues across our international organisation.
Based in Rio de Janeiro, this role plays a key part in ensuring reliable, secure, and user-friendly technology services across the Latin America & Caribbean region and globally.
About the Role
As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.
A specialist focus of this role is Microsoft Business Applications, including collaboration platforms such as Microsoft Teams and SharePoint Online, alongside Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.
Key responsibilities include:
Service Desk Support
- Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
- Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
- Maintain high-quality documentation within the global IT service desk system.
User Support & Collaboration
- Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
- Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
- Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.
Microsoft Business Productivity Applications Support
- Act as a primary support contact for Microsoft Teams, Sharepoint, Power Automate and Power BI.
- Troubleshoot access, permissions, connectors, and configuration issues.
- Support adoption and continuous improvement of business applications across the organisation.
Event & Remote Support
- Provide onsite and remote IT support for meetings, conferences, and hybrid events.
- Troubleshoot AV and connectivity issues in real time.
Security, Compliance & Improvement
- Follow information security, GDPR, and data protection protocols.
- Contribute to service reporting, process improvement, and technology enhancements.
- Stay up to date with emerging technologies and best practice.
About You
You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.
To be successful in this role, you will have:
- Proven IT service desk experience:
- First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
- Strong Microsoft ecosystem knowledge:
- Hands-on experience supporting Microsoft Teams, SharePoint Online, Power Apps, Power Automate, Dynamics 365, and Power BI and identity/access systems
- Technical problem-solving capability:
- Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
- Excellent communication skills in English:
- Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
- Security awareness:
- Understanding of information security principles, GDPR, and data protection responsibilities.
- Collaborative working style:
- Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.
Why Join Us?
This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Non Charity Employer
101 - 500
Every day transport workers keep the world moving – connecting millions of people across our cities and countries
The client requests no contact from agencies or media sales.
Thank you!
YOUTH OUTREACH WORKER: Violence Against Women and Girls (Female Applicants Only*)
Location - North Middlesex Hospital Accident & Emergency Department
Full-time - Fixed Term Contract to March 2027
Salary - £31,312 (including London Weighting) per annum
Youth violence is a problem that significantly affects young people, their families and entire communities. At Oasis, we believe that violence can be prevented by taking a holistic public health approach. Oasis Community Hub Hadley encompasses a range of integrated and diverse community projects which together have a common aim to bring transformation to the whole person and the whole community. Through this holistic approach we have been instrumental in shaping the way young people are supported after experiencing trauma, violence or aggression.
Oasis Youth Support at North Middlesex Hospital is seeking a dedicated Outreach Worker: Violence Against Women and Girls Specialist to accompany young women who attend North Middlesex Hospital A&E department due to a violent or aggressive incident, on their journey to make positive choices with the aim of breaking the cycle of violence through 1:1 mentoring.
You will be part of a large team based at the hospital and supported by the Youth Support Project Coordinator, as well as the wider Community Hub Team based in Ponders End, Enfield.
The key responsibilities within the role are:
· Support young people and develop a bespoke mentoring programme that meets their needs
· Develop and evaluate a model of care that enables young people to benefit from community based interventions
· Planning and delivering sessions focusing around specific areas of violence against women and girls for young people and professionals
· Assisting the team by facilitating high quality information gathering/sharing to track the support given and the success of the project
You could be successful in this role if you:
· Are passionate about making a difference to young people’s lives
· Have the ability to build positive relationships with young people as well as professionals
· have a relevant professional qualification (e.g. JNC, QTS, QSW), or relevant experience
· Have experience of working in a youth/community setting affected by youth crime
· Experience of mentoring / supporting young people
· Are self-motivated, with the ability to take initiative and organise your own time
This role is a challenging but very rewarding opportunity to make a positive impact on the lives of some of the most vulnerable young members of society who are living in challenging circumstances.
Please submit your completed application form at your earliest convenience. Please visit the Oasis Charity Jobs website for application pack.
Completed applications forms should be returned by 9am Monday 28th April 2025
9am Thursday 9th April, with interviews W/C 20th April 2026.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. *Please note that due to the nature of this role, this post is only available to female applicants as permitted under the Equality Act 2010.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to be provide proof of the right to work in the UK.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.