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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note, if you are interested in this position, please send a one-page cover letter, along with your CV to hr @ etp-global. org
Organisation overview
Founded in 1997, the Ethical Tea Partnership (ETP) is the tea sector’s global membership organisation working to improve the lives of the people and communities who rely on tea for their livelihoods. A not-for-profit membership organisation with 38 diverse members, we collaborate with our members, third-party grantors and other stakeholders to implement impactful, long-term programmes in tea-producing countries and drive responsible business practices.
Our work addresses the most pressing human rights and environmental challenges in the global tea supply chain - from improving livelihoods and working conditions to advancing equality and climate resilience. Many of the challenges facing the tea sector are deep-rooted and systemic and no single organisation can address them alone. Meaningful progress requires collaboration and the combined efforts of partners across the sector.
Over the next five years, we aim to significantly expand our membership geographically and with better representation across the full supply chain. This role will be central to this effort.
Role purpose
Are you a strategic communicator who knows how to craft compelling narratives that strengthen relationships and drive engagement? Do you enjoy translating complex issues into clear, accessible messages that resonate with diverse audiences?
We’re looking for a Communications Lead to shape and deliver ETP’s content strategy - supporting the communications needs of our members, helping to demonstrate the value of ETP’s work, and contributing to the growth of our membership. From developing thought leadership pieces and showcasing programme impact, to enhancing our digital presence and supporting media engagement, your work will help ensure members, partners, and prospective members understand and connect with ETP’s mission and impact.
At ETP, communications is not an add-on. You’ll be joining an organisation that recognises the importance of clear, credible, and engaging communications, and actively invests in it. This is an exciting opportunity for someone with a can-do attitude, strong writing skills, and a strategic mindset to play a key role in strengthening how ETP communicates at a pivotal time for the organisation.
Key details:
- Reporting to: Head of Communications & Membership.
- Permanent contract, hybrid working with a minimum of three days per week in our London office.
- 28 days’ holiday plus bank holidays.
- Benefits package including 8% pension, life insurance and an employee assistance programme with health insurance after six months’ service.
- Cycle to work scheme.
- Potential for international travel to our countries of focus and other regions.
- Competitive salary based on skills and experience.
Key responsibilities
Content development and management
- Lead the production of key content pieces at ETP, including our annual report, regular updates to members and stakeholders, and innovative programme impact stories.
- Own and manage the communications content calendar, ensuring creativity and alignment with organisational goals.
- Own programmatic communications, collaborating with internal teams to produce communication toolkits on our range of programmes for members, incorporating feedback to meet members’ needs effectively.
- Collaborate with members and partners to ensure communications align with their needs and priorities – on both programmes and day-to-day communications.
- Work closely with ETP’s leadership team, country teams and experts to develop thought leadership pieces that contribute to sector-wide conversations and challenge the status quo constructively.
- Develop and issue ETP’s monthly member and stakeholder newsletter, ensuring there is ample content and that it is delivered on time.
Digital ownership
- Develop and implement ETP’s social media strategy, ensuring consistent, engaging, and impactful output.
- Oversee all social media activity, driving engagement and growing ETP’s digital presence across LinkedIn and X.
- Develop and share regular posts from the ETP CEO and sample posts for team members for key initiatives.
- Own website content, regularly updating the site with new information, from new joiners to news articles and programme updates.
Showcasing impact
- Create content that showcases ETP’s impact at both programmatic and sectoral levels, using innovative and striking approaches.
- Work with the Monitoring & Evaluation Lead to update the Global Impact Framework, ensuring our website data is up to date and effectively communicating impact across the ETP portfolio.
Design
- Use existing Adobe’s InDesign and Canva templates to produce a range of ETP branded assets including donor reports, event materials such as standees and backdrops etc.
Media relations
- Work with the Head of Communications & Membership to respond to media inquiries and support crisis communication efforts as needed.
- Research and create compelling media content, including proactive and reactive press releases.
- Build and maintain relationships with journalists and media outlets to amplify ETP’s message.
Experience and skills required
Essential
- Exceptional writing and communication skills, with the ability to craft compelling and persuasive content.
- Experience in developing creative and disruptive (yet constructive) content strategies.
- Strong social media strategy and management experience.
- Experience in media relations, including crafting press releases and managing media inquiries.
- Exceptional organisation skills, the ability to stick to deadlines and ability to manage multiple priorities and conflicting deadlines while maintaining attention to detail.
- Ability to brief external suppliers e.g. designers and videographers to ensure they deliver on brief, on time and to budget.
- Proven ability to work independently as a self-starter, demonstrating a dynamic, driven mindset with strong lateral thinking skills to solve problems creatively and effectively.
- Demonstrate drive, curiosity, and a strong team-oriented mindset.
- Fluency in English required and proficiency in additional languages is considered an asset.
- High proficiency in MS Office applications, Adobe Creative Suite, WordPress and MailChimp.
Desirable
- Understanding of agricultural supply chains and the issues at play in corporate social responsibility.
- Good contacts with journalists and media outlets that focus on supply chain issues.
- Familiarity with impact measurement frameworks and tools.
- Familiarity with CRM systems e.g. Salesforce.
- Knowledge of trends and innovations in thought leadership communications.
If this position is of interest, please send through a cover letter and CV (maximum two pages) to hr @ etp-global. org
Tea’s global membership organisation. Catalysing systemic change to benefit everybody who works in tea
The client requests no contact from agencies or media sales.
Join Bristol Animal Rescue Centre as our new Head of People and Organisational Services and play a vital role in shaping the future of animal welfare in Bristol and beyond.
Head of People and Organisational Services
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Contract: Permanent
ours per week: Part time, 28 hours per week (out of 35 hours FTE). To be worked usually within the hours of 8am and 5pm Monday to Friday with consideration of team requirements. Flexibility in hours required on occasion (e.g. trustee’s meetings 6/pa usually in evening and occasional staff and volunteer meetings outside of standard hours).
Salary: £46k – £50k per annum, pro rata depending on experience (£36,800 – £40k actual for 28 hour per week)
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
The Head of People and Organisational Services is a senior leadership role responsible for shaping and delivering the organisation’s people strategy, volunteer programme, and core organisational services. Reporting to the Chief Executive Officer and working closely with Trustees and senior colleagues, the post holder ensures that the organisation has the right people, structures, systems and culture in place to deliver its mission effectively.
The role provides strategic and operational leadership across HR, volunteering, administration, customer service, safeguarding, data protection and compliance. Leading a multidisciplinary team, the post holder drives high standards of people management, employee wellbeing, volunteer engagement and organisational effectiveness, while ensuring compliance with relevant legislation and regulatory requirements.
As a key member of the Senior Leadership Team, the Head of People and Organisational Services contributes to organisational strategy, oversees departmental budgets, manages risk, and supports strong governance and stakeholder relationships. The role plays a critical part in fostering a positive, inclusive and values-led culture, aligned with a strong commitment to animal welfare and making a meaningful impact.
About you
- You are an experienced senior leader who enjoys working at a strategic level while staying connected to what’s happening on the ground.
- You are a confident, supportive and motivating manager who brings out the best in others and builds strong, engaged teams.
- You have a strong grounding in HR and are comfortable dealing with everything from day-to-day people issues to complex employee relations and organisational change.
- You are highly organised and adaptable, able to juggle multiple priorities across HR, volunteering, administration and customer service.
- You have a good head for compliance and governance, and you take pride in making sure organisations operate safely, fairly and within the law.
- You are comfortable working with trustees, senior leaders and external advisers, and can communicate clearly, professionally and with influence.
- You are data-informed and analytical, using insight to improve decision-making and organisational performance.
- You are innovative and forward-thinking, always looking for better ways to support people, volunteers and the wider organisation.
- You care deeply about wellbeing, inclusion and positive workplace culture, and you want people to feel valued and supported.
- You are a natural relationship-builder who works collaboratively across teams and with partners.
- You are committed to learning and professional development, keeping your skills and knowledge up to date.
Application deadline: Midnight on 1 February 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1)
No agencies please.
Our mission is to ensure animals in need within our community receive the compassion, care and respect they deserve.
About us
Tower Bridge is a working bascule bridge, a leading events venue, and an iconic visitor attraction, welcoming almost one million visitors each year. It is one of five bridges supported and maintained by the charity City Bridge Foundation, which is also London’s biggest independent charitable funder.
This is an exciting time to join us. Tower Bridge is embarking on an ambitious transformation programme – Tower Bridge in Motion – shaping the future of London’s defining landmark. Through major initiatives and estate-wide improvements, the programme will enhance visitor experiences, inspire innovation and strengthen community engagement, while preserving and celebrating the Bridge’s unique cultural heritage. Our vision is to be an exemplar visitor attraction driven by social values that excites, inspires, engages and connects everyone we reach and encounter.
About the role
We are seeking an experienced and inspiring Head of Content and Engagement to support our transformation programme. This new leadership role offers a unique opportunity to redefine how diverse audiences experience and connect with Tower Bridge.
As Head of Content and Engagement, you will build and lead a new team to create authentic, inclusive and inspiring storytelling, experiences and programmes that bring Tower Bridge’s unique heritage to life and position it as a socially driven cultural destination. This role is offered on a three-year fixed-term basis.
About you
We are looking for an individual who is:
- Passionate about storytelling, audience engagement, and cultural transformation.
- A cultural innovator, with proven experience in heritage, learning, and audience engagement.
- An inspirational leader, skilled at managing multi-disciplinary teams and delivering impactful content and engagement strategies.
- Skilled in developing inclusive programmes and building partnerships with diverse communities.
- Experienced in leading STEAM learning, interpretation, or audience engagement within museums, cultural institutions, or heritage sites.
- Data-driven, using audience insights to shape strategy and measure impact effectively.
- Comfortable operating at senior levels within complex organisations and collaborating effectively across teams.
- Passionate about our mission and charitable purpose, with a strong commitment to equity, diversity and inclusion, and sustainability and climate action.
How to Apply
To apply or for further information, please click the apply button.
Closing date: 12 noon on Monday 16 February 2026
Interviews are expected to take place on Thursday, 5 March 2026 in person at Tower Bridge Offices, Tower Bridge Road, London SE1 2UP. As part of the interview process, candidates will be required to deliver a presentation.
The City of London Corporation is City Bridge Foundation’s sole Trustee and employer. We welcome applications from all sectors and communities. Equity, diversity and inclusion is as important in our staff and governance as it is in our work. We are a Disability Confident employer and positively welcome applications from disabled people.
Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly. Requests will be considered by the recruiting manager in line with our policies and business needs.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Founded in 1927, the University of Hull has a long and proud history. Through our teaching, research and civic engagement, we are helping to shape and deliver the future prosperity of our region and far beyond.
Leading the Philanthropy and Alumni Engagement team, the Director will drive the design and implementation of the University’s inaugural comprehensive fundraising campaign, launching it at the culmination of our centenary celebrations in summer 2028. Building on progress made to date, the Director will leverage the centenary to elevate the roles of philanthropy and alumni engagement in support of the University’s future ambitions.
Person specification:
- Extensive knowledge of philanthropy, preferably within higher education, including fundraising best practice
- Extensive knowledge of alumni engagement and its role in building connections and supporting wider institutional priorities
- Demonstrable track record of building relationships and working with prospects to secure gifts at the six-figure level and above
- Experience of leading philanthropic campaigns and exceeding fundraising targets
- Experience of leading and managing teams carrying out philanthropic and/or engagement activities
- Experience of strategic and data-driven operational planning and performance management
Dixon Walter is leading the candidate search on behalf of the University. For more information and details of how to apply by 15 February, please see the candidate brief.
#Director
#DirectorPhilanthropyandAlumniEngagement
#UniversityofHull
The client requests no contact from agencies or media sales.
We are looking for a Key Support Worker to join Hummingbird Homes, a new and innovative supported accommodation model for young people aged 16/17 leaving care.
Be part of something genuinely differen
This is not a traditional support role. As a Key Support Worker, you will be part of a small, committed team offering relational, trauma-informed support to young people at a crucial point in their lives, helping them move towards independence with stability, dignity and hope.
Hummingbird Homes has been designed to bridge the gap between care and independent living, offering young people their own homes alongside consistent, trusted adult support in a nearby Support House.
Our Values
Everything we do at Handcrafted is shaped by our values. We are a Christian charity, and while we do not expect service users to engage in faith-based activity, our work is grounded in the following principles:
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Creativity Everyone can make something to be proud of
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Empathy We walk alongside people through challenges
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Empowerment Everyone can learn to take back control of their life
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Community We accept people as they are and support one another
These values underpin the way our Key Support Workers build relationships, respond to need, and create safe, supportive environments.
About the Role
As a Key Support Worker, you will play a central role in supporting young people living in Hummingbird Homes. You will work relationally and practically to help each young person develop the skills and confidence they need to move forward.
This is a hands-on, people-centred role that combines emotional support, safeguarding, practical life skills and community building.
Key Responsibilities:
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Build trusted, consistent relationships with young people aged 16–17
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Provide day-to-day support within the Hummingbird Homes model
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Support young people to develop independent living skills
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Maintain a safe, welcoming and supportive environment in the Support House
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Contribute to care planning, risk assessments and support reviews
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Work collaboratively with social workers, local authorities and partner agencies
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Support young people during challenging moments and periods of crisis
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Participate in rota-based working, including evenings, weekends and on-call
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Maintain accurate records and contribute to safeguarding and quality assurance
(Full responsibilities are detailed in the recruitment pack.)
The Support House – A Core Part of the Role
This role includes your accommodation made available rent-free for the better performance of this role
- A base for staff while on shift or on call
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A safe and welcoming space for young people
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A hub for community activities and relationship-building
Who We’re Looking For
We’re looking for someone who:
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Has experience supporting vulnerable young people or care leavers
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Is emotionally resilient, calm and able to build trust
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Understands safeguarding and trauma-informed practice
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Can work flexibly, including evenings and weekends
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Shares our values and is comfortable working within a Christian ethos
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Is committed to helping young people grow in confidence and independence
A full UK driving licence and Enhanced DBS are required.
Why Join Handcrafted?
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Be part of an innovative, relational model of care
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Work within a values-led organisation making real impact
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Join a supportive, close-knit team
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Receive ongoing training and development
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Play a meaningful role in transforming young people’s futures
The client requests no contact from agencies or media sales.
ABOUT US
Women at the Well is a support service for women based in the King’s Cross area of central London. We provide practical support and advocacy to women facing a wide range of disadvantages, and we have a specialism in working with women whose lives have been affected by prostitution and/or sexual exploitation. We are trauma informed, holistic and woman-centred. We deliver our mission through three interconnected services:
1. A women only drop-in service
2. An advocacy service
3. An outreach service
We take referrals from many external partners and while we have a hub-centre in Kings Cross we are a pan-London service. Read more about our work in our impact report.
Women at the Well has supported thousands of women over more than twenty years work in London. We see the complex ways in which women’s inequality, racism, disability and poor health, educational disadvantage, trauma in childhood, migration and the hostile immigration environment can all lead to significant social and economic disadvantages and harm. In our work we meet women who have experienced repeated and extensive abuse, and who are often homeless, living with addictions and/or mental health issues, and in poverty. We see how these women are at high risk of a range of sexually exploitative behaviours including prostitution. As well as providing tailored support, we aim to speak up for the rights of women to live lives free from abuse.
JOB PURPOSE:
The Head of Fundraising & Partnerships will lead the development and delivery of Women at The Well’s fundraising strategy, ensuring we build the sustainable and diverse income base needed to continue supporting women facing extraordinary disadvantage, exploitation and harm. As a senior, hands-on fundraiser, the postholder will take responsibility for income generation across trusts and foundations, individual philanthropy, corporate partnerships and community fundraising, while building the systems, relationships and communications that underpin long-term growth.
Working closely with the CEO—an experienced trusts fundraiser—the postholder will identify opportunities, cultivate relationships, steward supporters, craft compelling cases for support, and drive forward multi-stream fundraising with clarity and purpose. They will coordinate the CEO’s involvement in major fundraising opportunities and act as a strategic partner, ensuring the organisation’s leadership has what they need to secure transformational funding.
This role sits at the heart of a small, values-driven team committed to trauma-informed, women-centred work. The postholder must bring emotional resilience, sound judgement and a deep respect for the dignity and lived experiences of the women who use our service. Regular presence in our King’s Cross centre is important for relationship-building and grounding fundraising work in the mission, though we offer flexibility in working patterns for the right candidate.
The client requests no contact from agencies or media sales.
Summary
We are looking for an experienced and proactive Marketing and Communications Manager to lead marketing campaigns, communications and design projects from brief to evaluation across our three NHS charity brands: Evelina London Children’s Charity, Guy’s Cancer Charity and Guy’s & St Thomas’ Charity.
Working within the busy Charities marketing and communications team, you’ll work with a wide range of stakeholders to create and deliver high quality marketing materials and campaigns to deliver on awareness, engagement and income goals.
We’re looking for an excellent communicator who can build strong relationships quickly while offering outstanding account management support. You’ll need to be able to work on multiple projects simultaneously with a can-do, delivery minded and proactive attitude. This role would ideally suit somebody who is happy to ‘do the do’ as well as think and understand strategy.
We think this is an incredibly exciting time to join the Foundation as we embark on the start of our ambitious ten-year fundraising plan to grow our impact for patients and NHS staff. There’s a huge amount of potential and opportunity for you to help shape our future direction and be a key part of our ambitious strategy for growth.
At Guys and St. Thomas’, care never stands still - so neither can we. So come join a team that is supporting the transformation and innovation of care for patients, families and staff across Lambeth, Southwark and beyond.
About us
Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.
As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.
There is more information about working with us on our website, where you can read about:
• how we approach recruitment
• our team, culture and values
• the benefits of working with us
• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development
Overall Purpose of the Role
The purpose of this role is to manage great quality, high impact marketing, brand and communications to support our funding, fundraising and supporter goals liaising with a range of internal and external stakeholders.
To effectively project manage the marketing and communications outputs across one or more of our three charity brands: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity and Guy’s Cancer Charity - amplifying our need for charitable funds and the impact of these for the patients, families and staff of Guy’s and St Thomas’s NHS Foundation Trust.
- Project manage a number of marketing, design and communications activities from brief to evaluation that support the delivery of our ambitious ten year fundraising plan
- Contribute to income generation in support of the fundraising objectives and fundraising targets
- Contribute to increasing the number of supporters, increasing levels of awareness, reaching and engaging new audiences and existing audiences in fundraising and funding
- To build excellent working relationships with Trust Communications team, Fundraising team and other key stakeholders by developing an in depth understanding of their work, working collaboratively, acting as a key point of contact within the Charity Marketing and Comms team, ensuring all communications and marketing activity support the Charity and Trust’s brand and reputation.
- Champion the three Charity brands, acting as brand guardian, providing expert guidance and supporting fundraising colleagues, to ensure the brands and messaging are applied consistently across all activities.
- Line manage one Marketing and Communications Officer and oversee matrix management one Senior Media Officer (employed by NHS Comms team) to ensure media activities align with charity goals and objectives
- Provide specialist support in developing opportunities involving celebrity engagement
Team Management
- Line manage 1 x Marketing and Communication Officer and matrix management 1 x Senior Media Officer, providing regular 121’s, performance reviews and L&D plans as required
Campaign project planning and implementation
- Lead the delivery of marketing materials and campaigns from brief to evaluation using project management tools to set, monitor and evaluate progress
- Develop and implement plans for marketing and communications activities, using a wide range of tactics to reach target audiences, setting objectives, KPIs and making the best use of tactics.
- Use a wide range of tactics to reach our audiences, making the best use of digital and social-media marketing, e-comms, Trust internal communications channels, events, PR, celebrity supporters and other relevant tactics.
- Collaborate with the Evelina London and Guy’s and St. Thomas’ Trust Communications Teams to agree plans and look for opportunities to work together to maximise impact.
- Act as main point of contact for Evelina London Trust Communications team, building strong relationships and specialist knowledge to best support future campaigns and objectives
- Act as a business partner to fundraising and funding teams to influence their marketing plans and support delivery, providing expertise on the Charity brands and expertise on a wide range of marketing tactics, including digital marketing, internal comms, PR and communications, events and collateral development.
- Work with the Senior Brand and Content Manager to support with content production, eg copywriting content and working with external suppliers on video and photo production.
Delivery
- Delivery across brands, through effective end to end project management and prioritisation as well as ensuring alignment of stakeholder expectations. This could include managing the delivery of the following –brand awareness and fundraising campaigns, impact reports, branded merchandise, case studies, challenge event collateral, digital assets, hospital onsite collateral, pull up banners, posters, leaflets, DM packs, fulfilment materials, digital assets including videos, photography and animations for social media
Central to your role will be:
- Leading project groups to deliver outstanding campaigns
- developing and managing timing plans and scheduling
- developing marketing and communication plans
- working with stakeholders to develop creative and campaign/project briefs
- copywriting and key messaging development
- effectively managing feedback and sign off/approvals process internally and externally and stakeholder engagement
- scheduling, chairing and managing meeting agendas and follow up actions
- presenting project updates and evaluation
- ensuring DEI principles are embedded across all charities comms and marketing work
- proof-reading of materials, fact and source checking
- briefing creatives and supporting the creative process with designers, copywriters, agencies and freelancers
- managing the print and production process where required for marketing collateral
- managing Guy’s and St Thomas’ hospital onsite and channels comms and marketing collateral for charity events, campaigns or projects. This may require you to be onsite at the hospital or related partner or community sites or events on regular basis, which will be based in London
- managing the development of case studies for Supporters, Fundraisers, patients, families and NHS Staff
- implement and embed our new brand portfolio across our organisation and the Trust including successful application of new brand identities, values
- Specifically support Fundraising colleagues across Events and Community, Direct Marketing, Corporate, Legacies, Public Fundraising and Major Giving to deliver on marketing plans for income generation and engagement.
- Collaborate with the charities Digital team to ensure strong performance of our digital channels in support of our Charity brand goals and content
Analysis and research
- Test and evaluate marketing and communications activities, providing the insights and data that influences decisions about future activities.
- Keep abreast of marketing best practice and new developments, contributing ideas on how these could increase the impact of our work.
Collaboration, Relationship Building and Networking
- Build excellent working relationships with the Evelina London and Guy’s and St. Thomas’ Trust Communication Teams, fundraising and funding colleagues - sharing objectives, agreeing plans and looking for opportunities to work across teams to maximise impact. Ensuring they are kept informed and consulted on plans and activities. Organise and lead regular planning meetings between teams.
- Support effective information flow and collaboration through regular meetings with the digital team.
Celebrity engagement and media
- Provide specialist support in developing opportunities involving celebrity engagement.
- Provide support and matrix management to the Senior Media Officer (Trust employed) to ensure we are maximising media and PR opportunities
Budget and supplier management
- Manage project and campaign budgets including invoicing and regular financial reporting.
- Manage external suppliers, ensuring procurement procedures are followed, suppliers are fully briefed and deliver projects to deadline and to budget.
Other
- Pro-actively spot opportunities to grow our 3 charity brands, sharing best practise and knowledge with teams to maximise campaign effectiveness
- Pro-actively support with creating and embedding team processes and ways of working to improve efficiencies and effectiveness across the organisation
Work environment
The post holder should expect to:
- Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.
- Be responsible for the input and maintenance of databases and files relevant to the post requirements.
- Will occasionally be required to attend events in the evening and at weekends.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Delivery-minded, hands – on with a can-do attitude
- Excellent written and verbal communication skills
- Highly organised with effective and robust project management skills
- Proactive and solutions-focused
- Excellent attention to detail and eye for creative quality
- A team player with a collaborative working style and a clear focus on delivering outcomes
- Passionate about brands, creativity and storytelling
- Ability to manage stakeholder feedback, approvals and creative process
- Excellent interpersonal skillsand relationship building
- Confident at presenting, pitching ideas and showcasing creative
- Thrives in busy environment, resilient and calm under pressure
- Ability to brief, review and advise creative agencies and our in-house creative team to produce campaign content including print, digital, fundraising and event collateral and materials.
- Committed to championing audience needs and acting on feedback
- Committed to constant learning and improving, and to embedding diversity, equity and inclusion
Knowledge, experience, and qualifications:
- Significant experience of planning, scheduling, delivery, and management of integrated marketing and communication campaigns to support a range of goals, including fundraising and engagement
- Strong project management experience
- Outstanding account management experience
- Excellent line management experience
- Excellent people skills with an ability to build strong relationships quickly with a range of stakeholders
- Experience of developing audience-led propositions and campaigns, using qualitative/quantitative audience research and insight
- Ability to balance competing priorities and successfully manage challenging situations, working collaboratively with a range of stakeholders
- Excellent writing, communication and influencing skills
- Ability to work in a fast-paced environment, managing multiple projects simultaneously
- Experience of overseeing celebrity engagement
- Experience of overseeing media and PR as part of wider communication campaigns
- Proactive, can-do attitude
- Experience of working in a complex matrix organisation
- Desirable: Previous experience of working with an NHS Charity or Health, Children’s or Cancer charity
- Desirable: Experience of managing a multiple brand portfolio
ABOUT THE ROLE
As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Co-ordinator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Co-ordinator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.
ABOUT BPNA
The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.
ABOUT YOU
This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.
While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.
WHY COME AND WORK FOR US?
At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.
We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution.
LOCATION
While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.
JOB PURPOSE
This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.
The purpose of this role is to:
• Support the organisation and delivery of virtual short courses
• Support the organisation and delivery of face-to-face short courses
For the full Job Description and Person Specification, see the attchment below
HOW TO APPLY
To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.
Closing date: 1 February 2026
Interviews aimed for: 11 February 2026
Please note that only shortlisted candidates will be contacted.
To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.
Closing date: 1 February 2026
Interviews aimed for: 11 February 2026
Please note that only shortlisted candidates will be contacted.
To create a world where every child and young person with a neurological condition can access the care and support they
The client requests no contact from agencies or media sales.
The Organisation
Family Fund is the UK’s largest charity supporting low-income families raising disabled or seriously ill children and young people.
We help thousands of families every year with essential grants, services and practical support. But we do much more than that. We champion families’ voices, challenge inequality and help shape the conversation on disability, childhood illness and disadvantage.
The Role
This is an exciting opportunity to shape how Family Fund connects with people across the UK. As a newly created role, it offers real scope to define and develop the function, while playing a central role in strengthening the organisation’s voice and influence.
We are looking for a bold, creative Group Director of External Affairs to join our Senior Leadership Team. At a time when families need us more than ever, you will raise Family Fund’s national profile and influence, positioning the organisation as a trusted, evidence led voice on childhood disability, serious illness and the broader challenges facing low-income families. You will build and sustain strong relationships with policymakers, funders, and the public ensuring the organisation secures the visibility, support, and resources needed to drive lasting change for the families we serve.
You will lead an energetic, specialist team spanning communications, media, public affairs, partnerships and research, bringing these areas together through a joined up external engagement strategy that delivers real impact.
Some key responsibilities include:
- Lead our communications, media, public affairs, partnerships and research teams
- Raise Family Fund’s profile as a trusted national voice
- Build strong relationships with policymakers, media, funders and partners
- Help drive real change for families through influence and insight
Who we’re looking for
We are looking for an experienced leader who loves the power of communication, influence and connection.
Key attributes will include:
- Senior experience in external affairs, communications or public affairs
- A strong track record of influencing policy and engaging senior stakeholders
- Experience leading teams and working at senior level
- A warm, confident communication style and great relationship skills
- A real passion for Family Fund’s mission and social justice
This is an exciting, high impact role with the chance to make a genuine difference to families across the UK.
Candidate Briefing Pack
For comprehensive information about Family Fund, the role responsibilities and the person we are looking for, please download the Candidate Briefing Pack.
How to Apply
If you would like to apply for this fantastic opportunity, please provide the following with your application:
- An up-to-date CV
- A supporting statement of no more than 2 sides of A4, outlining your experience, motivations and suitability for the role.
All applications are being handled by our recruitment partner, Russam. All applications should be uploaded via the Russam website.
If you have any difficulty uploading your application or if you would like to have an informal and confidential discussion about the role, please contact Melissa Baxter - Managing Partner, Charities at Russam.
Closing date for applications: Monday 2nd February 2026
Initial interviews with Russam: 17th and 18th February 2026
Interviews with Family Fund: 4th, 5th and 6th March 2026
Flexibility will be provided if needed - do let us know as soon as possible if you are unavailable on these dates.
We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant, and we welcome applications from the Armed Forces Community.
STRATEGIC COMMUNITY DEVELOPMENT LEADER (Community Support, Empowerment, Youth and Children’s work, Academies)
Based in North East Lincolnshire
Salary: £42,752 per annum
Full Time, Permanent Contract
Oasis exists to build stronger communities where no one is left out. We achieve this by working in an integrated way through community empowerment, youth and children’s work and academies, and we’re excited to have a new opportunity for a Strategic Community Development Leader in North East Lincolnshire. This newly created role follows on from our successful work in the Grimsby community.
Oasis in North East Lincolnshire is at an exciting stage of development. We are looking to appoint a dynamic strategic lead to develop and grow our children’s, youth and community work across the two separate Oasis neighbourhoods that work together to form the Hub charity. The two neighbourhoods are South ward in Grimsby and Immingham. This role will oversee a team of staff and volunteers in community, bringing strategic oversight to ensure the work is tied together across North East Lincolnshire under the one hub charity to achieve the shared vision.
We are looking for a relational based leader for this key project management role. As such, the successful applicant will need to demonstrate entrepreneurial flair and excellent leadership skills as well as:
· Building positive and supportive working partnerships with the community.
· Leading the local community teams as the expand the vision of developing integrated community provision involving the community and academy(ies) towards developing an Oasis movement, where those affiliated with Oasis are in the planning, delivery evaluation and sustainability of activities and services.
· Developing wide ranging advice and community support provision that are led by the community including: Resilience building provision (financial planning, healthy eating etc.), Youthwork/children’s work, Family support services Community relationship building provision (community events, befriending schemes etc.)
· Working in close partnership with key stakeholders including local community, Academy Principals and staff teams, and local community leaders to lead the Community strategic development, particularly around communication, income generation strategy and monitoring and evaluation and reporting.
· Responsibility for systems development and management across the Community Charity including all policy and procedures such as financial management, health and safety, safeguarding etc.
· Growing a team of staff and volunteers to deliver the objectives in the Community Plan that directly support students and their families in the Academy(ies) and members of the local community.
· To ensure the Oasis ethos permeates all work across the community team.
This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:
· Flexible working practices which encourages innovation and fresh ideas.
· A supportive network and friendly team in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% employer contributions.
· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
For full details, please go the Oasis UK charity website.
We invite you to send your CV and Covering Letter. CVs will not be accepted after Midday, Friday 30th January 2026. Stage 1 phone interviews will take place week commencing 2nd February 2026, and final interviews will be held week beginning 9th February 2026, in Grimsby.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to show proof of right to work in the UK. Oasis supports Equal Opportunities.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
Are you detail-focused, analytically minded, and have experience of working with Gift Aid? MSF UK is looking for a Gift Aid Manager to lead and develop our Gift Aid team, helping unlock vital additional funding for our lifesaving medical work around the world. In this role, you’ll:
- Oversee the management and administration of Gift Aid, and other forms of tax-efficient giving, to maximise MSF UK’s income
- Manage Gift Aid income across multiple income streams ensuring that MSF UK remains compliant with HMRC regulations
- Lead on delivering regular Gift Aid communications to supporters following HRMC best practice; identifying opportunities and developing strategies to increase Gift Aid income.
You’ll be part of a fast-paced, ambitious team with a big impact. Join us and be part of the world’s leading emergency medical aid organisation - Médecins Sans Frontières/Doctors Without Borders.
Hours: 37.5 hours per week, Mon Fri
Duration: Permanent
Location: London - Hybrid, 2 days per week in London office (Including Wednesdays)
Salary: £46,784.49 - £57,181.04 per annum
Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Job Purpose:
The primary responsibility of the Gift Aid Manager is to oversee the management and administration of Gift Aid, and other forms of tax-efficient giving, to maximise MSF UK’s income. This includes responsibility for managing the Gift Aid and tax reclaim processes across multiple income streams, ensuring claims are submitted in a timely manner, and that MSF UK remains compliant with HMRC regulations. This role requires a specialist understanding of Gift Aid regulations.
They also act as the main point of contact with HMRC on complex matters relating to Gift Aid and reclaiming tax, providing solutions or advice on more complicated Gift Aid queries to the wider Fundraising team. The Gift Aid Manager will lead on planning and delivering regular Gift Aid communications to supporters.
Please download the full job and person specification below for further details.
Knowledge, Skills & Experience:
- Previous experience in managing end to end Gift Aid claims and processes within the charity sector.
- Strong working knowledge of HMRC Gift Aid regulations, practices and procedures and other relevant HMRC guidelines.
- Knowledge and understanding of Gift Aid compliance in charity environments.
- Experience of working with 3rd parties on Gift Aid claims and processes.
- Demonstrable knowledge of Microsoft Excel to an intermediate level including the ability to produce and manipulate pivot tables.
- Experience of working with Power BI KPI dashboards.
- Working knowledge of a fundraising database or CRM system (preferably Microsoft Dynamics CRM or similar CRM) and managing large datasets.
- Proven experience of monitoring and checking processes and developing process improvement and project management experience.
- Experience in providing Gift Aid training and support to staff or volunteers.
- Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
- An excellent level of numeracy, combined with accuracy, attention to detail and an ability to follow defined processes is a must
- Excellent time management skills with a proven track record in managing a busy workload to deadlines whilst maintaining a systematic and organised approach
- A proven ability to work independently, manage multiple priorities and meet deadlines in line with established schedules ensuring accuracy in the information provided
- An excellent communicator with training experience and the ability to deliver complex information to a variety of internal stakeholders in an accessible and relevant way.
- Ability to build excellent working relationships with a wide variety of internal and external stakeholders, including senior management.
- Self-motivated, flexible and able to work without close supervision within a team environment
- A responsible attitude to dealing with sensitive and confidential information
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools
- Fluency in written and spoken English
- Commitment to the aims and values of Médecins Sans Frontières.
- Proactive, resourceful, and adaptable with a solutions-focused approach.
- A positive team player with the ability to collaborate effectively with colleagues across different departments.
HOW TO APPLY
Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date.
Please apply as soon as possible as MSF reserves the right to close the vacancy early, or on the appointment of a candidate.
Incomplete applications will not be considered.
Recruitment timetable:
- Closing date for applications: 15 February 2026, 11.59pm (GMT)
- First round interviews: 04 & 05 March 2026
- Projected Start Date: 06 April 2026
MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
Safeguarding
MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.
Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.
The client requests no contact from agencies or media sales.
Do you know someone passionate about volunteering and community development? We're looking for a Volunteering Brokerage Coordinator to join our small but mighty team.
This role is perfect for someone who wants to make a real difference - connecting volunteers with causes they care about, supporting community groups to build their volunteer programmes, and championing the value of volunteering across Waltham Forest.
Please submit:
• A comprehensive CV (maximum 3 pages)
• A supporting statement (maximum 2 pages) addressing the person specification and explaining your interest in the role
• A completed equality monitoring form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Since opening its doors in 1871, Royal Albert Hall has stood at the heart of the nation’s cultural life. From the Suffragettes to Stormzy, Elgar to Einstein, the Beatles to Shirley Bassey, the world’s most influential voices have shaped moments of history on its iconic stage.
A £50 million capital appeal was launched in late 2025, which will fund improvements of facilities for artists, audiences and young people taking part in engagement activities at the Grade I listed concert hall. This 15-year estate plan represents a significant evolution in the Hall’s fundraising approach, creating an exceptional opportunity to expand its philanthropic reach, deepen relationships with supporters and secure transformational investment in the future of this much-loved institution.
The Senior Philanthropy Manager (Maternity Cover) will play a pivotal role in the delivery of its major donor programme. Reporting to the Head of Philanthropy, this role sits at the heart of the philanthropy team, combining hands-on major gifts fundraising with oversight of systems, processes and pipeline management. The postholder will shape and steward a growing portfolio of high-value supporters during a critical phase of the Hall’s capital appeal, while ensuring that donor engagement activity is coordinated, consistent and effective.
Please note that interviews will occur on a rolling basis. To discuss the role in more detail and make an application, please apply ASAP with a copy of your most recent CV plus any additional information that aligns with the person specification below.
As Senior Philanthropy Manager, you will:
- Report to the Head of Philanthropy and line manage two direct reports – Senior Prospect Researcher and Philanthropy Coordinator – fostering clarity, structure and confidence within your team.
- Manage a personal portfolio of major donors, stewarding relationships typically in the £20,000–£500,000 range.
- Work to a team income target, generating funds from HNWIs through major gifts, mid-value gifts and legacies.
- Own and drive the major donor pipeline, ensuring clear next steps, momentum and follow-through across cultivation, solicitation and stewardship.
- Be donor-facing, through regular face-to-face meetings, cultivation activity and events, including evening engagement as part of stewardship.
- Ensure robust processes are in place for tracking, thanking and income processing, with delivery support from the Philanthropy Coordinator.
- Act as a central coordinating figure for major donor activity, working closely with the Head of Philanthropy, Development Director and selected Philanthropy Board members.
- Lead on the rollout of donor communications, including tailored donor stewardship and wider impact reporting.
- Work closely with other development colleagues who focus on the Hall’s Friends and Patrons programmes, Trust and Foundation approaches and Events.
Essential skills and experience:
- Demonstrable experience of managing and stewarding high-value individual donors, ideally within a major gifts or upper mid-value context.
- Experience of personally securing c.£50K+ donations from HNWIs – please ensure that examples of personally secured gifts from HNWIs, including £value, are included on your CV. It would also be helpful to include context e.g., uplift, new donor
- Confidence working with fundraising databases and systems (ideally Tessitura), and a strong understanding of GDPR and DPA 2018.
- Strong organisational and process skills, with the ability to keep complex, multi-strand activity moving and well-tracked.
- Experience of working collaboratively in a matrixed environment with senior stakeholders and volunteers.
- Some line management or mentoring experience, with the ability to provide clear direction and practical support. However, this is not a heavily people-management-focused role
- Excellent written and verbal communication skills, with confidence engaging donors in a range of settings.
- A proactive, detail-oriented approach, combined with sound judgement and professionalism.
Desirable:
- Arts, culture or heritage fundraising experience.
- Experience of working on or alongside a capital appeal.
Employee benefits include:
- 25 days per year annual leave (pro rata for part-time employees), with the opportunity to buy or sell up to five days holiday per calendar year
- Life assurance of 6 x basic salary
- RAH’s canteen offers free hot and cold meals, including vegetarian options, to staff whilst at work
- Employee Assistance Programme
The Royal Albert Hall are partnering with Laura Macnamara at QuarterFive for this appointment.
For your application via CharityJob, please ensure that your CV aligns with the person specification. If necessary, please provide additional notes. Please apply ASAP - interviews will take place on a rolling basis.
A cover letter is not required at this stage. Suitability will be assessed initially via CV and accompanying notes where provided. For suitable applicants, comprehensive support for formal application will be provided by Laura at QuarterFive.
Owing to the number of applications we receive, we may not be able to respond to all applicants individually.
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross per annum, depending on experience
Closing Date: 8 February 2026
Assessment Day: 16 February 2026
Are you looking for a new opportunity supporting volunteers to give their best?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
About the role
We are currently looking for a Volunteer Support Manager to join our innovative Young People, Volunteer and Business Support Directorate. You will manage the Volunteer Support Team and develop and maintain efficient volunteering systems used by our volunteers. This is a key role focussed on supporting the charity’s volunteering strategy and championing best practice in volunteering.
This is an exciting time to join the Sea Cadets with the opportunity to make a real difference to the way volunteers are supported and recognised. The Volunteer Support Manager will be responsible for the effective and efficient administration of the volunteer processes via Microsoft Forms and Power Automate, as well as reviewing existing and implementing new systems to make them as effective and as volunteer friendly as possible.
Responsibilities
- To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
- To develop guidance and associated resources for the support of volunteers
- To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date
Requirements
- Experience of managing and motivating a large team
- Experience of managing, reviewing and refining complex administrative processes
- Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
- Experience developing processes which are targeted at both internal and external audiences
- Experience of delivering a first-class service to clients or customers
- An understanding of the voluntary and community sector, ideally within the youth field
Desirable
- Experience of managing or supervising a team based remotely
- Experience of being a volunteer
- Experience of managing an onboarding process with the understanding of the importance of safer recruitment
- Experience of empowering a team to deliver a first class customer service
- Experience of leading projects manging change with various stakeholders
- Experience of working with volunteers and the knowledge of how to ensure they are supported
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Smile Train
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!
Role Summary:
The Smile Trian UK Senior Manager, Individual Giving leads on the development and delivery of the individual donor offline fundraising program, responsible for the acquisition, retention, upgrade and reactivation of individual donors through various channels including Direct Mail, DRTV, Telemarketing and SMS and Print. Employing a test-and-learn approach across the programme and liaising closely with the Digital Fundraising Director and the Direct Marketing Global Working Group, the role contributes to the development of Smile Train’s global fundraising strategy.
Serving as the local subject matter expert in direct marketing and fundraising data, you will translate complex data into easy-to-understand takeaways for the UK Fundraising Director and senior leadership ensuring that Smile Train is able to efficiently and effectively raise funds to continue transforming the lives of our beneficiaries.
This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for agency partner visits and organizational events is required.
Reports To: UK Fundraising Director
General Responsibilities:
- Collaborate with the UK Director of Fundraising in the development of the offline Individual Giving Strategy and other key initiatives and keep them updated and fully briefed regarding their implementation
- Line-manage the Database Manager and Supporter Experience Officer
- Develop engaging donor acquisition and retention campaigns
- Utilise data to inform and strategically target key donor segments
- Create and execute direct communications to our valued supporters
- Ensure all offline direct marketing campaigns are completed on time and within budget
- Management of all campaign delivery, including post analysis
- Reporting to senior stakeholders on performance of the offline individual giving programme
Specific Responsibilities:
Direct Mail
- Execute offline acquisition and retention campaigns including review of direct mail kit laser and insertion samples for quality control
- Effectively manage external agency partners and provide strategic direction on all direct mail campaigns
- Conduct testing to optimise creative and evaluate results to make data-driven decisions for future mail concepts
- Manage direct mail creative development, ensure brand compliance and provide directive on content/messaging
- Participate in weekly production call with creative and production agencies to review status of deliverables for all campaigns
DRTV
- Execute all aspects of Direct Response Television (DRTV) donor acquisition program, including:
-
- Set-up of inbound telemarketing and SMS with telemarketing agency
- Manage creative review and development
- Manage weekly performance review and provide updates and recommendations to vendor
- Review and approve media buying plans
- Manage source code assignment and upload to database
- Management of external creative, media and contact centre agencies
- Strategic planning, performance monitoring and reporting
Sustainer Program
- Manage all monthly Direct Debit and other regular individual donations
- Manage the execution of the donor journey for all regular donors and the conversion, upgrade and reactivation efforts
Other Duties
- Working with external agencies, develop effective testing methodology to inform long-term investment decisions
- Execute all offline acquisition campaigns in diversification of new donor sources (e.g. Package Inserts)
- Approve cost estimates and media plans ensuring spend to budget across all campaigns
- Build and manage the offline individual giving programme budget across all channels
- Manage all invoice processing and complete monthly accruals for Finance
- Other duties as appropriate for this role.
Essential functions:
Sitting
Supervisory responsibilities: This role also oversees management of the supporter CRM and Supporter Care, line managing the Smile Train UK Database Manager and Supporter Experience Officer.
Required Education and Experience:
- 5+ years of progressive experience in a direct marketing role, proven track record in planning and delivering effective direct marketing campaigns across a range of channels including Direct Mail, DRTV, Telemarketing, SMS and Print channels
- Bachelor’s degree or equivalent in Marketing, Business, Communications, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
- Skilled with modern and traditional marketing and fundraising channels
- Strong analytical skills with the ability to use data to drive decision-making
- Able to take ownership of a process and to use problem solving skills to resolve issues.
- Fluency in a donor CRM, experience with Salesforce preferred
- Demonstrable organisational, professional, and problem-solving skills, excellent verbal and written communications skills and strong interpersonal skills to effectively collaborate across teams
- Excellent people-management skills with the ability to coach and line manage staff
- Excellent project manager who is extremely detail-oriented with strong organisational and time management skills.
- Experience of managing creative agencies, printers and external agencies
- Ability to communicate the impact of marketing efforts with data
- Able to function both independently and as part of a global team.
- Familiar with the MS Office
Accountability Expectations:
- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment
Compensation Range: £50-£55K
Travel: Ability to travel, when necessary, for agency partner meetings and organizational events as required
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.
Application Information:
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.
The client requests no contact from agencies or media sales.