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Leukaemia UK – Our Charity

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research and campaigning for change.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Our current 5-year strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we have embarked on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

We are seeking an experienced, driven and passionate Head of Philanthropy to lead on delivering income from our High Value (HV) audiences and income streams. We are looking for someone with energy and ambition, who can demonstrate strategic leadership to maximise fundraising opportunities across Major Giving, Trusts and Foundations, Special Events and Corporate Partnerships. The post holder will be a key part of the Fundraising Leadership Team, helping to grow our supporter networks, optimise supporter experience and contributing to the development of the overall fundraising growth strategy, at this crucial stage as we complete the current cycle and move into our new 5-year strategy period in 2027.

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do.  We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity maximises voluntary income to invest in more life-changing research, so that we can continue to have impact for those with a leukaemia diagnosis.

From us you can expect all the laughter you can handle, as well as great challenge and support. We are all about delivering exceptional supporter experience and making a real difference to people’s lives.

You will be part of an ambitious fundraising team driving growth across the portfolio, so we can fund more leukaemia research and save more lives from this devastating disease. You will report to the Director of Fundraising, working alongside the Head of Public Fundraising, and collaborating across the wider organisation to ensure fundraising aligns with our organisational priorities and values (Bold, Collaborative, Curious) and feels insight-driven, strategic and competitive in a crowded marketplace.

 

Leukaemia UK and You 

In 2025 we invested in growing our fundraising team so that we could fund more life-changing research, to increase our understanding of leukemia as a disease, and accelerate the development of kinder, more effective treatments. This included investment to grow the Philanthropy fundraising team, develop new fundraising products, increase our supporter networks, and build a stronger pipeline. As a result, we have seen significant year-on-year growth for a charity of our size and are keen to maintain this trajectory with the opportunities in front of us.

We are in the final year of our current 5-year organisational strategy cycle and in the process of developing our new 5-year fundraising strategy, so you will be instrumental in bridging the gap, delivering against agreed income targets for 2026 and driving forward new plans into 2027. 

Reporting to the Director of Fundraising, the post holder will at times be required to work both strategically and operationally, autonomously and collaboratively, as a critical member of the Fundraising Leadership Team.  You will be results-driven with an appetite to innovate and drive continuous improvement, leading to increased conversions, deepened relationships, and long-term high value support to upscale our research programme.

Skills and Experience

• Previous experience of being a Head of Philanthropy, demonstrating strategic leadership with a remit that includes oversight of a broad High Value fundraising portfolio, across multiple income streams.
• Experience of applying the principles of Philanthropy fundraising to develop and nurture a growing pipeline of 5- and 6-figure gift opportunities for supporters able to give at the highest levels.
• Experience of managing engaging Major Giving and Trusts & Foundations fundraising programmes to generate a warm pipeline of 5- and 6-figure gifts.
• Experience of overseeing a Special Events programme, comprising both fundraising and cultivation events.
• Experience of overseeing a Corporate partnerships portfolio and representing the charity at a senior level.
• Demonstrable experience of managing a high-performing team, focussing on creating a culture where people thrive as individuals.
• Strong experience of building effective relationships with internal and external partners, senior stakeholders and suppliers, leading on the key relationships for the charity. 
• Strong written and oral communication skills with a real talent for connecting and influencing people at all levels.
• Strong project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising events and campaigns.
• Proven experience of driving effective High Value stewardship programmes to maximise supporter experience.
• Great listening skills and the ability to interpret the needs of individuals, teams, and organisations.
• Ability to think through complex issues and produce evidenced-based judgements.
• Experience of setting and managing annual budgets, monitoring, and reconciling results and financial performance in income and expenditure. Providing associated narratives and monthly reforecasts.
• Working to a wide range of financial and non-financial KPIs set in annual activity plans. 
• Ability to work well cross-organisationally, recognising different teams’ priorities and workloads.
• Entrepreneurial and results-led, with the ability to lead programmes of fundraising activity, with strategic, well thought through resourcing to deliver growth.

Knowledge

• Excellent specialist knowledge of the principals and methods underpinning successful Philanthropy fundraising and stakeholder management across Major Giving, Trusts and Corporate partnerships.
• Up-to-date knowledge of current fundraising trends.
• High level knowledge of Salesforce CRM and how best to steward supporters.
• High level knowledge and understanding of charity law in relation to legacy fundraising, GDPR, PECR, data protection and other relevant fundraising regulation.

Role specifics

• Hours: 0.8 FTE are 30 hours per week – days and times to be agreed
• 12 months fixed term contract – maternity cover
• Location: We are very flexible! Whilst our hybrid working policy is a minimum of two days per month in our London office, for this role we would typically expect the role holder to be in the office once a week.   
• Salary range £55,000 - £65,000 (FTE)

Applications

If you feel you have the passion for our work and the right mix of experience, skills, energy, and flair to embrace this broad and challenging leadership role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert.

• First interviews will be held via Teams Monday 16th and Tuesday 17th March 2026
• Second interviews will be face to face in our London Offices – at 26 Great Queen St, London WC2B 5Bl on either Tuesday 24th or Wednesday 25th March 2026
• We are proud of our benefits – see a summary on our website in the section Work With Us

Application instructions: To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter.

Closing Date: Midnight Sunday 8th March 2026

I look forward to hearing from you! 

Holly Hastings-Payne

Director of Fundraising

We are looking for a highly motivated Building Surveyor (MRICS, MCIOB) or significant demonstrable experience in retail building surveying with a successful track record in managing repair, refurbishment, and fit-out projects within an extensive property portfolio to join our team.

As our Regional Building Surveyor, you'll manage our Retail Division's property portfolio in the South East region, spanning 220+ leasehold shops and stores.

Your region will cover the South East, of England including parts of East Anglia, London and the home counties, Southampton and east along the coast.

You’ll deliver a full range of building surveying services, both reactive and planned maintenance, including:

• leading diverse projects, from essential repairs to rejuvenating refurbishments and exciting fit-outs
• managing contract and tender documentation
• fulfilling CDM duties, including being Principal Designer
• conducting Planned Preventative Maintenance inspections
• overseeing building maintenance
• performing acquisition and disposal surveys
• offering dilapidations advice
• building strong relationships with stakeholders

About you

To be successful in this role, you'll:

• possess a professional building/construction management qualification (MRICS, MCIOB) or significant demonstrable experience in retail building surveying
• have sound technical knowledge of all legislation relating to the fit-out and occupation of leasehold retail premises (Building Regulations, Planning, CDM, Fire Safety Order, Health & Safety, and Asbestos)
• be a highly effective team player with strong interpersonal, influencing, and decision-making skills. 
• have extensive experience in all key aspects of traditional building surveying disciplines, including:
  - acquisition and disposals surveys
  - health and safety
  - defects analysis 
  - maintenance inspections and management of remedial works
  - coordinating with stakeholders, including contractors and consultants
  - access audits 
  - building pathology
  - dilapidation's
  - fit-out design
  - contract administration

It would be advantageous if you have specific experience in developing and maintaining a large retail estate.

​Working arrangements

This is a field-based role working from home with travel throughout South East England, primarily your regional patch (as explained above), though periodically extending across the country. You will be required to live within the region.

Travel will be based on current project work and the need to visit various sites in project. You will be able to manage your diary accordingly to enable this. There will be overnight stays as required (on average, this would typically be 2 nights a month).

Belonging at BHF 

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. 

To hear from our people, check out Belonging at BHF.

Interview process

There will be a two stage interview process, via MS Teams.  

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us. 

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Digital Marketing Officer role. This position offers an opportunity to support impactful digital campaigns, optimise online engagement, and contribute to a global organisation committed to positive social change. The successful candidate will play a key part in managing paid social, display advertising, and digital assets to help drive the organisation’s mission.

Key Responsibilities:

• Manage and optimise paid social and display advertising campaigns, including collaboration with media agencies on planning, budgeting, testing, and performance analysis.
• Develop innovative campaign ideas and test new platforms to enhance outreach and engagement.
• Coordinate with multidisciplinary teams to support campaign planning, asset production, and performance optimisation.
• Produce digital creatives and oversee the development of display assets and landing pages to ensure alignment with organisational goals.
• Manage digital content updates within website Content Management Systems, ensuring SEO best practices and conversion optimisation.
• Oversee the organisation’s e-commerce platforms and marketing activities such as paid social, paid search, and email campaigns.
• Track and process campaign invoices in accordance with internal financial procedures.

Person Specification:

• Proven experience managing paid social and display campaigns from inception to evaluation.
• Strong communication skills with the ability to coordinate across teams and external agencies effectively.
• Excellent organisation and time management capabilities, with a track record of managing multiple projects and deadlines.
• Experience working with website CMS, content updates, and optimisation strategies, including SEO awareness.
• Creative mindset with the ability to bring fresh ideas, test new approaches, and learn from results.
• Ability to work flexibly and adapt to changing priorities in a fast-paced environment.

What’s on Offer:

• Salary: £138.34 per day + £18.61 daily holiday
• Location: London, hybrid
• Contract: Initial 4 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Edward's Trust is seeking a values-led Chief Executive to build on recent stabilisation and lead the charity into its next phase of sustainable impact.

This is a rare opportunity to lead a respected bereavement charity supporting parents, children and young people across the West Midlands.

Edward's Trust provides specialist counselling and holistic wellbeing support to families experiencing profound and often complex grief. Our work is rooted in compassion, integrity and a deep respect for the individuality of every person we support.

We are now looking for a Chief Executive who can combine emotional intelligence with strategic clarity and hands-on leadership. Working closely with a committed Board and skilled staff team, the successful candidate will guide the organisation confidently through a challenging funding landscape while protecting the quality and integrity of our services.

This is a senior, visible role with real autonomy and influence. Key priorities include strengthening income resilience, leading income generation activity, nurturing partnerships, and embedding a shared strategic direction across the organisation. The role requires a leader who is comfortable holding complexity and uncertainty, and who understands the responsibility of working within emotionally demanding services.

We welcome applications from experienced leaders within the charity, health or social care sectors, as well as those ready to step into a Chief Executive role. Flexible and part-time working arrangements are welcomed, including 0.8 FTE.

Full details, including the role profile, priorities and how to apply are available in the recruitment pack.

Please Note: We do not accept applications via external sites or CVs via email. Please apply through our site.

The Senior Volunteer Coordinators play a vital role in ensuring an outstanding volunteer experience for these student leaders, as this creates the foundation for meaningful engagement with fellow students and the wider community.

As a Senior Volunteer Coordinator, you will lead on the volunteer experience across four key areas of student-led activity:

•Access All Areas – a volunteering programme that makes university education more accessible for over 500 young people each year.

•Student Action Volunteering – a community-based volunteering programme with around 18 projects tackling issues including homelessness and environmental sustainability.

•Student Fundraising – supporting students to raise money for local, national and international causes, with over £200,000 raised in 2023-24.

•Student Arts & Media – three award-winning media outlets plus a range of arts and performance-based student groups.

You’ll continue to advance the Union’s approach to volunteer management by recruiting, training and providing ongoing support for hundreds of student leaders, as well as coaching a team of full and part time staff to develop their own volunteer management skills. Recognising the impact of financial and time pressures on students, you will develop student leadership programmes that inspire them to build communities and develop skills to progress in their future careers alongside completing their studies. Working in partnership with external organisations, you’ll ensure that our student groups run activities that are beneficial to the wider community whilst providing an excellent experience for participating students. 

As a Senior Volunteer Coordinator, you’ll ensure that students are at the heart of all your decision-making, continually improving our student leadership programmes according to our impact data so that students become empowered community leaders and active citizens.

There are two Senior Volunteer Coordinators based in the team, alongside colleagues similarly focused on at-scale student engagement across a range of programmes. The team aims to create opportunities for students to build and participate in communities that are inclusive, sustainable, ambitious, and impactful, and the Senior Volunteer Coordinators will play a key role in achieving this vision for our student leadership programmes.

Ensuring that our student leadership opportunities are meaningful, developmentally beneficial, and have the interests of our student community at their heart is important to us, so if you’re eager to help students fulfil their potential and have a positive impact on the world around them, you will thrive in this role. You’ll always have the right support around you to do your job well and will see the positive impact you’re having on students and the wider community in real-time, directly contributing to an outstanding student experience.

Please read the full role profile before applying, as well as our guide to recruitment.

Details 

Salary: £27,013 - £30,237

Contract: Permanent / Fixed-Term until April 2027

Hours: 35 hours per week

Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK, subject to a satisfactory DBS check.

Recruitment Timeline

Applications opened: 02/02/2026

Applications close: 02/03/2026

Interviews: 17/03/2026

Role Commencing: 06/04/2026

We may close applications early if we receive a high volume of applications. We recommend that you apply as soon as possible to avoid disappointment. Once the vacancy has closed, we’re unable to accept late applications to ensure a fair process for all candidates.

Head of Engagement, Communications & Digital

Are you looking for a strategic leadership role where you can drive brand, digital transformation and audience growth to support long term mission impact?

We are seeking a strategic leader to help shape the next chapter of a national charity as it modernises and expands its reach.

Position: Head of Engagement, Communications & Digital

Location: Central London/hybrid

Hours: Full-time

Salary: £70k

Contract: Permanent

Closing Date: 05/03/2026 17:00

The charity is entering a once-in-a-generation transformation. As they modernise the organisation, build a new digital platform, relaunch the brand for the 30th Anniversary, and reposition as a national leader in skills-based volunteering, they are creating a brand new senior role: Head of Engagement, Communications & Digital.

Key Areas of Responsibility:

We are looking for a strategic, creative and digitally confident leader who can:

• Reposition the charity’s brand and strengthen our national visibility
• Lead the engagement and communications strategy for our 30th Anniversary campaign
• Oversee the implementation of our new CRM, digital hub and online community
• Build user-centred engagement journeys for charities, volunteers and partners
• Drive growth through targeted marketing, storytelling and digital acquisition
• Use data and insight to inform decisions and improve outcomes
• Lead a high-performing team
• Embed agile / sprint-based working across the organisation

This role is critical in helping to deliver the 2026 Operating Plan and accelerate towards the ambition to double impact by 2030.

About You

You will be:

• A confident, collaborative leader who thrives in a fast-paced environment
• A strategic storyteller with a strong eye for brand, narrative and digital experience
• Skilled at building integrated communications and engagement functions
• Experienced in digital transformation projects (CRM, platforms, user journeys)
• Insight-led, data-driven and comfortable making decisions based on evidence
• Passionate about social impact, equity and inclusive communications
• Energised by organisational change and leading teams through growth

You don’t need to have worked in the charity sector but you must be motivated by the mission and excited by the chance to strengthen the sector through better leadership and collaboration.

In return…

• A mission-driven organisation at a pivotal moment of growth
• A CEO and Board committed to modernisation, clarity and high performance
• A newly forming leadership team with space to create and shape your function
• Big strategic challenges with a supportive, collaborative culture
• The opportunity to make a sector-wide impact by strengthening thousands of charities

About the Organisation

This successful social enterprise amplifies the impact charities, business and individuals can bring to make a better world.

This is done by bringing charities together with business and business experts who can tackle the pressing issues charities are facing. It manages the relationship between business and charities to maximise the impact they bring and increases the impact of individuals by bringing them new experiences, perspectives and learning.  It increases the impact of organisations by exposing their talent to new situations and challenges. It increases the impact of charities by giving them the expertise and resources they need.

Applicants must have the right to work in the UK. We are particularly interested in candidates from underrepresented backgrounds.

You may also have experience in areas such as: Director of Communications, Director of Marketing, Head of Communications, Head of Marketing and Communications, Head of Digital, Head of Brand and Engagement, Director of Engagement, Director of Digital Transformation, Marketing and Communications Lead, Digital Engagement Lead. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

As PR and Communications Officer, you will work with a team of PR and Communications professionals to identify and maximise opportunities to raise our profile and highlight the difference The Royal Marsden Cancer Charity makes to cancer patients everywhere.

· Chelsea, Greater London (Hybrid)

· £31,000 - £33,500

· Full time

· Permanent

Job description

The PR and Communications Officer will support the Senior PR and Communications Officer to raise awareness of the Charity by identifying and promoting compelling stories to regional and national media. Working closely with colleagues across PR and Communications, clinical teams, Fundraising, Marketing and Digital, the role will help to showcase the Charity’s impact on people affected by cancer in the UK and globally, while supporting fundraising activity across all income streams.

The PR and Communications Officer will support the Senior PR and Communications Officer in writing content for relevant in‑house magazine titles, along with using their communications expertise, with guidance from the wider PR and Communications Team, to help promote community fundraising events, corporate partnerships, major donor events and fundraising campaigns.

This a fantastic opportunity for an organised, detail-focused individual with excellent writing skills to help raise awareness of the Charity, making a meaningful difference to people with cancer.

What you’ll be doing  

· Working with the PR and Communications Team to maximise opportunities to promote the Charity’s funding of life-saving research to develop new treatments which have global impact.

· Supporting a comprehensive media service which includes the proactive sell in of positive stories about the work of the Charity.

· Building relationships with clinical colleagues and in particular, Charity-funded consultants, nurses, researchers, and allied health professionals to gain their support for Charity communications including press releases, tailored pitches, other print media channels and the Charity's magazine.

· With support, write and edit the Charity’s supporter magazine, Progress, in collaboration with the Charity’s leadership team and fundraising colleagues.

· Working with fundraising teams to identify unique and inspiring stories associated with the Charity’s annual calendar of events and campaigns.

What we’re looking for

You’ll be an exceptional team player with:

· Relevant media relations experience, including experience of crafting tailored pitches for media outlets.

· Proven track record of delivering compelling copy, in the right tone and to deadline.

· Strong interpersonal skills - the ability to build effective and productive relationships with colleagues and case studies.

· Strong organisational skills – the ability to plan and prioritise content development in line with agreed targets and timelines.

· Experience of managing stakeholders both within and outside an organisation, at all levels.

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and kind team, with plenty of opportunities for learning and development.

What we offer

· Hybrid working between home and Chelsea with occasional travel to Sutton

· Flexible working around our core hours of 10am to 4pm

· 27 days annual leave rising with length of service

· Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)

· Training, support and development opportunities

· Access to the blue light discount scheme and other discounts opportunities

· Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more

· Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Inclusion matters

 

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

 

How to apply

Please submit a cover letter highlighting how you meet the person specification along with your CV. 

Please submit your application on CharityJob as soon as possible, as we may close the vacancy early if we receive a high volume of applications. The deadline to apply is Wednesday 4 March 2026.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.

Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.

Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.

Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward.

We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

About the Mental Health Youth Work Service Pilot

The prevalence of reported mental health challenges in children and young people living in England have been increasing.  In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health.

Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services.

The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver.

The service runs across two hospital sites in London: King’s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site.

Job Description

Where you fit in

This is an exciting new service working in partnership with King’s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm.

The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners.

The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community.

The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements

Main Duties & Accountabilities

• Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm.

• Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally.

• In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread’s model of intervention is delivered consistently.

• Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges

• Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions

• Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread’s interventions

• Along with the team, tailor and design youth work resources that are specific to the young people we are working with

• Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations.

• With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings

• Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required.

• Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to.

• Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people

• Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm.

• In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread’s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts.

• Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread’s best-practice requirements. (Training will be provided.)

• Collect and record evidence of project outcomes and young people’s achievements, to ensure the completion of monitoring forms and project progress reports as required.

• Work as part of a team to continue to develop the programme’s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders.

 • To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners.

• With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation.

QUALIFICATIONS

Essential:

Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience

Desirable:

A degree-level qualification in social work, youth work, social science, education or another relevant field
Qualifications in counselling and/or mental health first aid for young people

KNOWLEDGE

Essential

• A thorough knowledge and understanding of the physical, social and emotional developmental needs of young people • Understanding of the issues faced by young people living in inner city areas • An awareness of child protection and safeguarding issues and knowledge of current best practice within the youth work sector • Knowledge of Mental Health systems and processes and the function of statutory services such as CAMHS • Knowledge of the specific needs of young people who self harm • A knowledge of best practice in case recording

Desirable

• Knowledge of capacity and consent issues including Gillick competence • Knowledge of solution-focused brief therapy tools or a similar counselling methodology. • Knowledge of psycho-education tools appropriate to share with children and young people who also may be neurodivergent • Knowledge of health inequalities and how these can affect different groups/individuals

EXPERIENCE

Essential

Significant professional experience of working with vulnerable young people in a range of activities and settings • Experience working with young people in a health and well-being context, especially with young people experiencing mental health challenges • Experience of working within a multidisciplinary team • Experience of leading and managing a project to enable growth and continuity • Experience in developing and maintaining excellent relationships with partner organisations • Experience in planning and delivering training

Desirable

• Experience of working in a London borough • Experience in leading, managing, supporting, and motivating a team in their work • Experiencing of developing a project’s processes, procedures, and policies • Experience of monitoring and evaluation systems to measure programme impact

SKILLS & ABILITIES

Essential

• Resilient and reflective • Well-developed verbal and written communication skills and an ability to interact young people on a one-to-one basis within a range of contexts • Ability to plan and manage own workload • Accurate data entry and record keeping and monitoring processes Ability to use up-to[1]date IT systems • Able to analyse and evaluate information and provide effective management oversight of high-risk complex cases. • Able to oversee cases using an electronic database

Desirable

• Leadership and management skills to enable the team to have a clear sense of direction, feel motivated and have a clear understanding of how their own roles contribute to and enhance the work of the organisation • Able to provide supervision, guidance, and support to youth work teams, particularly around task allocation, setting priorities and personal development
 

OTHER

Share Catch22 values
Awareness of and commitment to Equality & Diversity
Willing to travel and work flexibly
Desire to develop and undertake training as required
● Enthusiasm for Redthread’s work
● Approachable, self-motivated and committed to continuous personal development
● A commitment to and understanding of equal opportunities as they apply to all aspects of Redthread’s work

Additional information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Contract: Permanent

Hours & work pattern: 37 hours per week, with regular evening and weekend shifts required. Evening shifts cover the hours of 1pm to 9:00 pm 

Salary: £32,917.50 per annum

Location: King’s College Hospital, Denmark Hill, London. With regular travel to other Redthread sites and offices when required.

Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Closing date: Thursday 19th February at 5pm

Interviews will be held in week commencing 2nd March

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. 

Missing Links?

A number of our job aggregators do not allow for us to use hyperlinks in our advertisements. To view information contained within these links, please click apply, where you will be taken to the advert in our ATS. This will allow you to view and access the links contained within our adverts.

See the benefits of working for Catch22 here.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Could you help us to understand our supporters better and build and maintain supporter journeys that provide an excellent experience? Are you able to manage tasks and prioritise effectively to deliver projects or pieces of work within a set deadline?

About the role
We are recruiting for a Supporter Selections & Automation Executive to join on a full-time basis, working 35 hours per week. This is a home-based role on a permanent contract.

As Supporter Selections & Automations Executive you will work alongside two Supporter Selections Analysts to deliver targeted automations for our supporter communications. You’ll work closely with our Supporter Selections Manager and Journeys Manager to plan, build and maintain supporter journeys that provide an excellent supporter experience to retain and grow our audiences.

You’ll play a crucial role in deepening stakeholders’ understanding of our supporters. You’ll draw on campaign results, data models and other sources of insight to enable colleagues to test hypotheses and innovate in order to drive satisfaction, loyalty, and sustainable growth across Alzheimer’s Society’s audiences.

In this role, you’ll be an active and valued member of the Omnichannel Team, supporting with the delivery of scheduled and ad hoc selections to enable delivery of the communications plan, whilst being part of the drive to put the supporter at the heart of everything we do.

Interviews for this role have been provisionally scheduled to take place via MS Teams on Thursday 19th and Friday 20th March.

About you
Joining us, you will have experience of using good task management and prioritisation skills to deliver projects or pieces of work within a set deadline. You’ll have an understanding of customer journeys and automation, with experience of planning and building customer stewardship journeys and automations using Apteco Faststats, Apteco PeopleStage or similar systems.

Crucially, you’ll be skilled in using Excel to manipulate, manage and analyse data, in addition to experience using large contact management databases and database selections. You’ll also be able to work in collaboration with others across the organisation, at all levels, to support decision-making for data selections.

What you’ll focus on:

- Leading on the delivery of automated communications through Apteco Faststats and PeopleStage, working closely with our agency partners and internal stakeholders.
- Collaborating with the Journeys Manager on planning and documenting supporter journeys to ensure visibility of the supporter experience.
- Working with the Campaign Reporting & Optimisation Manager on rolling reviews of existing journeys to continually improve the automation & experience.
- Supporting the Selections Team to deliver planned and ad hoc targeted data selections for direct mail, telephone, email, SMS, and social media channels using Apteco FastStats.
- Using insight, data and model scores to improve and enhance audiences and personalisation across selections and automations.
- Working alongside our Apteco partner to highlight process improvements to continuously refine and strengthen our processes for selections & automations.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Prospectus is pleased to be working with a world-leading London-based conservatoire and drama school to recruit for an exciting, newly created role – Head of Learning (music). This is an 18 month contract, with the possibility of becoming a permanent position. The role will be based in London (Waterloo) and remotely.

Our client runs a specialist Saturday school offering advanced musical training to young people aged 5–18. Students combine their studies with general education in schools, coming together each week to learn under the guidance of leading professional performers and educators. The school offers a broad and ambitious programme of individual lessons, ensembles, choirs, chamber groups, and supporting studies classes. Many students progress to conservatoires and universities, while others pursue diverse careers enriched by their musical experiences at the school.

The Head of Learning will provide strategic and educational leadership across the school ensuring that all programmes are inspiring, inclusive, and of the highest quality. The Head of Learning will lead the design and delivery of their curriculum and programmes — working collaboratively with Heads of Department and colleagues across the Centre to shape provision, promote excellence in teaching, and ensure strong progression for every student, regardless of background. The post-holder will play a key role in defining their educational vision and strategy, as well as contributing to the wider learning and programme strategy. They will also act as Designated Safeguarding Lead (DSL) and lead on quality assurance, data evaluation and impact, and continuous improvement across the Centre.

The successful candidate will bring significant leadership experience in a music education setting, including responsibility for curriculum/programme design, delivery and evaluation. You will have experience of managing, motivating and leading an educational team, including recruitment, induction, appraisal, and supporting performance and development. You will also bring evidence of promoting inclusive practice and supporting progression for students from underrepresented groups.

For further detail and to apply please click through to the Prospectus website and submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process. If you have any further questions or would like additional information, please reach out to Steven Fraser at Prospectus.

Please note: Applications and interviews for this vacancy will be on a rolling basis therefore we encourage candidates to apply ASAP, and we reserve the right to close the role before the advertised closing date

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Employee Relations Advisor

Location: London – Hybrid working (2 days per week in the office)
Contract: Permanent
Salary: £40,600

Make a real impact through brilliant people management

Goodman Masson are excited to be recruiting an Employee Relations Advisor to join a busy, values-led organisation delivering a high-quality, proactive HR service. This is a fantastic opportunity for an experienced HR professional who thrives in a fast-paced, customer-focused environment and is passionate about enabling managers to get the very best from their people.

You’ll be joining a large and very supportive ER Advisor Team of around 15 and partner closely with managers across the business, providing expert, pragmatic advice that drives performance, builds capability and minimises employee relations risk.

What you’ll be doing

As an Employee Relations Advisor, you’ll play a pivotal role in delivering an effective and responsive HR service. Your key responsibilities will include:

• Partnering with managers to improve people management capability and confidence
• Providing expert advice and coaching on employee relations matters, including absence, performance, wellbeing and employee engagement
• Managing disciplinary and grievance cases independently, ensuring fair, consistent and legally compliant outcomes
• Supporting organisational change projects, including restructures, consultations and redundancy processes, in line with policy and employment law
• Building strong, trusted relationships with stakeholders across the organisation to deliver practical, customer-focused HR solutions
• Working closely with HR Business Partners, Recruitment teams and external providers to deliver joined-up people solutions
• Ensuring HR policies are up to date, legally compliant and consistently applied
• Maintaining accurate HR records and systems (including iTrent) and supporting KPI reporting
• Identifying risks and gaps in ER processes and proactively recommending improvements
• Supporting establishment budget management within relevant business areas

What we’re looking for

We’re looking for a confident, credible HR professional who enjoys working collaboratively and isn’t afraid to take ownership. You’ll bring:

• CIPD qualification (or equivalent relevant experience)
• Strong technical knowledge across employee relations and employment law
• Proven experience managing disciplinary and grievance cases independently (essential)
• Housing Association experience – highly desirable
• Public Sector experience – highly desirable
• Exposure to complex ER casework (desirable but not essential)
• Demonstrable experience influencing and advising senior managers
• Excellent written and verbal communication skills
• Strong organisational and project management skills, with the ability to multitask and meet deadlines
• A proactive, solutions-focused approach and commitment to continuous improvement
• High levels of IT literacy, including advanced use of HR systems and MS Office
• Coaching qualification (desirable)

The organisation is looking for the successful candidate to start ASAP but are happy to wait up for a month notice period for the right candidate.

If you’re interested, please send your CV highlighting the relevant experience in bullet points under each of your previous roles (not just in your profile summary).

Please then email your updated CV to [email protected] as soon as possible to maximise your chance of being shortlisted for interview.

Job Description

Job Title: Fundraiser - Volunteer Board Fundraising

Directorate: Engagement & Fundraising (Philanthropy & Partnerships)

Team/Department: Volunteer Board Fundraising (Supporter Led Fundraising)

Location: Wales (home based or hybrid)

Salary: £31,171 - £36,631 dependent on experience

Date last amended: January 2026

Context and Background

The NSPCC relies on voluntary income for the majority of its work to keep children safe,

prevent abuse and ensure every child has a voice. To secure long -term sustainability, the

charity has reshaped how it engages supporters through the Engagement and Fun draising

Directorate. Within this, the Philanthropy and Partnerships Department brings together

high -value audiences and supporter -led income. The Volunteer Board Fundraising team

leads income generation through regional and national volunteer boards , volunteer -led

fundraising initiatives and delivery of special events through our high value event

committees . These activities play a vital role in maximising sustainable income, engaging

senior volunteers, and supporting long -term supporter relationships.

The volunteer boards are made up of influential and successful senior stakeholders who feel

passionately about the NSPCC and volunteer their time to help the NSPCC generate income

and awareness. They employ a range of fundraising techniques to reach their goals focus being to use their networks and influence to secure income generating opportunities

via events, corporate partnerships and major gifts from individuals.

– their

This role will support , and lead the growth and development of, the s uccessful Wales

Fundraising Board which has been established for over 25 year s, initially as the NSPCC Full

Stop Appeal Board for Wales. The board has helped to lead and organise balls and dinners ,

overseas fundraising challenges and a variety of events in Wales and the rest of the UK. The

board’s ‘Building Brighter Futures’ appeal secured funding to build the NSPCC’s d edicated

Wales hub in Cardiff , Diane Engelhardt House , opened in 2010. The key focus of the current

board is to support the raising of over £1m annually from a range of supporter audiences

and promote the NSPCC across Wales by organising events (both fundraising and

engagement), establishing new contacts - primarily high net worth individuals and corporate

partners - and supporting the delivery of NSPCC services including recruitment of

volunteers and supporting access to NSPCC services.The team works closely with colleagues in Philanthropy and Partnerships (corporate

partnerships , major gifts, trusts and statutory ), Public Engagement (marketing, brand,

digital), and Fundraising Operations (data, compliance, finance, procurement) to ensure

volunteer fundraising is integrated into supporter journeys, delivers excellent experiences,

and achieves strong ROI.

The role of the Fundraiser is to cultivate and steward key relationships and deliver special

projects across the volunteer board and their network to deliver against annual income

plans .

Job purpose

• To contribute towards the delivery of sustainable income through the Wales

Fundraising Board

• To contribute towards the delivery of annual income and engagement plans,

ensuring volunteer activity is high -quality, compliant, and supporter -centric

• Build and manage relationships with senior volunteers and board members,

maximising long -term support and value

• Provide operational support and management of volunteer partnerships & projects

Key relationships - Internal

• Member of the Volunteer Board Fundraising team

• Reports to a Fundraising Manager, Volunteer Board Fundraising

• Works with colleagues across Philanthropy & Partnerships, including Corporate

Partnerships, Major Gifts , Trusts and Statutory and Supporter Relationship

Fundraising.

• Member of the Wales Leadership Group, supporting the Assistant Director for

Wales and other Wales -based colleague s and teams.

• Collaborates with Public Engagement (marketing, brand, digital) to support

volunteer fundraising campaigns and engagement

• Works with Fundraising Operations (data, compliance, finance, procurement) to

ensure processes are efficient and compliant

Key relationships - External

• Volunteer board chair, members and regional ambassadors including Wales

Fundraising Board members and senior advocates

• NSPCC’s Trustee for Wales

• Senior supporters and networks (individuals and organisations ) engaged through

volunteer -led activity

• Agencies, venues and suppliers supporting volunteer fundraising

• External peers and networks within the volunteer fundraising secto rMain duties and responsibilities

Contributing to Volunteer Partnerships Strategy and Income

• Contribute to the delivery of the Volunteer Partnerships annual business plan to

maximise net income and long -term value through the volunteer boards

• Support the Wales Fundraising Board and their networks , ensuring their fundraising

and engagement delivers sustainable income and long -term value

• Lead on delivery of specific fundraising projects .

• Support a portfolio of fundraising and stewardship events led by the Wales

Fundraising Board to engage with new and existing supporters both in and outside

of Wales.

• Contribute to KPIs for income, supporter experience and ROI, addressing risks and

identifying opportunities for growth

• Lead on the delivery of business cases for new volunteer -led initiatives by the Wales

Fundraising Board

Managing Volunteer Relationships

• Steward senior volunteers and board members, ensuring they feel supported,

inspired and connected to the NSPCC’s mission

• Provide tools, resources and guidance to volunteers to support their fundraising

and advocacy

• C arry out research through a range of sources, to contribute to proposals, donor

strategies and fundraising communications.

• Develop and create engaging materials for external audiences

• Ensure compliance with NSPCC policies, fundraising regulations and best practice

in all volunteer -led activity

Collaboration and Centre of Excellence

• Act as a centre of expertise for volunteer -led fundraising across the NSPCC

• Collaborate with colleagues across Engagement & Fundraising to embed volunteer

fundraising within wider supporter journeys and campaigns

Budgeting , Finance and Evaluation

• Contribute to the budgets for volunteer fundraising activity, whilst supporting the

Fundraising Manager to accurately monitor income and expenditure

• With the support of the Fundraising Manager , ensure accurate data capture and

reporting

• To provide financial administrative assistance to budget holders, including

processing invoices, placing orders, undertaking financial analysis, cash handling

and banking in line with NSPCC policies and procedures.Responsibilities for all Staff within the Income Generation

directorate

• To update databases and supporter information systems as directed, in line with

Data Protection legislation and NSPCC policy and procedures.

• To actively participate in regular department and team meetings, contributing to

strategy, discussions and decisions which will be beneficial to the Directorate and

wider NSPCC activities.

• To adhere to all the NSPCC’s standards, policies and procedures.

• To evidence an understanding of and commitment to the NSPCC’s values and

behaviours.

• To maintain an awareness of and comply with data protection regulations and

internal data protection policies.

• To be responsible for personal learning and development, to support the learning

and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be proactive in identifying ways to improve personal and team performance

• To maintain an awareness of own and others’ Health and Safety and comply with the

NSPCC’s Health and Safety policy and procedures

• To take personal responsibility for keeping up to date with NSPCC work to

end cruelty to children, including securing updates on project and service developm

ents and general NSPCC news

• A commitment to safeguard and promote the welfare of children and young people

Person specification

1. Experience of building effective relationships through face to face interactions with

existing and new high -level individuals and/or organisations, leading to securing

fundraising income via long -term partnerships.

2. Commercially minded; ability to apply commercial knowledge and understanding to

fundraising partnerships ensuring that NSPCC activity has a competitive edge in

the market place. NSPCC fundraising activity must be appealing and commercially

viable.

3. Exceptional project management skills; ability to see a project through from start to

finish, reaching a desired income target. Must have meticulous planning skills and

show great attention to detail. Must be self -motivated and highly proactive.

4. Target driven with proven financial management and reporting skills, including

accurate budgeting and contingency planning. A track record of achieving financial

and departmental objectives.5. Knowledge of corporate social responsibility and individual philanthropic

motivations and current trends in high value and corporate fundraising across the

UK.

6. Excellent written and verbal communication skills to deliver fundraising pitches,

ideas and project updates to a range of audiences in a clear, inspiring and confident

way.

7. Able to work harmoniously with internal colleagues across teams to achieve joint

objectives. Working collaboratively; demonstrating an understanding of other

team’s goals and priorities. Able to negotiate successfully with others to achieve a

desired outco me.

8. Ability to organise and plan own work, juggle competing demands, manage projects

and establish clear timelines and priorities in order to meet agreed objectives.

9. Proven ability to demonstrate initiative and creativity.

10. Experience of provided.

a fundraising CRM package is desirable but not essential; training

The ability to engage this role .

in communications using the Welsh language is also desirable in

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes

safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and

thorough process of obtaining, collating, analysing and evaluating information from and

about candidates to ensure that all persons appointed are suitable to work with children and adults.

our

The recruitment and selection of our people will be conducted in a professional, timely

and responsive manner and in compliance with current employment legislation, and

relevant safeguarding legislation and statutory guidance .Our principles:

• Always seek to recruit the best candidate for the role based on merit including their

skills, experience, motivation and competencies. Our robust recruitment and

selection process should ensure the identification of the person best suited to the

role and th e organisation .

• C ommitted to diversity and equality of opportunity and will interview all applicants

(internal and external) who self -declare at application as having a disability and who

meet the minimum requirements in the person specification of the vacancy they are

app lying for.

• We will make reasonable adjustments at all stages of the recruitment process in

order to enable successful candidates who declare disabilities to start working or

volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is

suitably qualified will be considered and addressed fairly and objectively based on

their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining

the organisation will have ongoing risk assessments to ensure their role and

activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance

with the GDPR legislation.

IT Operations Delivery Lead

Contract: Permanent , Full time – 35 hours per week

Location: London, UK.

UK hybrid working – a minimum of 60 % of working time is spent face-to-face in the London office with flexibility around the remaining two days. As needed, the role might be required to be in person more than 3 days on any given week.

Salary: £57,415 - £60,436 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The WaterAid global IT team is a strategic, customer-focused function that enables secure, scalable and sustainable technology services across our federation.

The team leads the delivery of front-line IT support, cybersecurity and infrastructure services, while also guiding the strategic development and integration of applications and enterprise architecture.

In addition to providing direct services to over 250 UK-based staff, the team supports WaterAid personnel across more than 20 countries, working in close partnership with external vendors and in-country teams to ensure a consistent, high-performing global IT experience.

Through a focus on technical standards, resilience and innovation, the team plays a critical role in delivering WaterAid’s digital ambitions and ensuring technology underpins effective, efficient and impactful global operations.

About the role

As our IT Operations Delivery Lead, you will ensure the reliable, efficient delivery of core IT services and drive operational excellence across WaterAid’s global technology landscape, working closely with the Managed Service Provider, technical delivery teams and colleagues across the UK and international programmes to enable sustainable, scalable change.

In this role, you will:

• Lead the delivery of reliable, responsive IT support services across UK and global operations.
• Manage and optimise the performance of the Managed Service Provider, ensuring strong vendor relationships and effective service governance.
• Act as Product Owner for the service management platform (ServiceNow), driving process maturity, user experience and continuous improvement.
• Coordinate the smooth transition of new tools, platforms and services into operational support through readiness planning and clear handovers.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience leading IT service delivery or IT operations in a complex or multi-country environment.
• Ability to manage third party suppliers, including SLAs, escalations and continuous improvement.
• Strong communication and collaboration skills, able to work with technical and nontechnical stakeholders.
• Ability to analyse service performance data and drive practical, scalable improvements.

Although not essential, we’d prefer you to have:

• Experience acting as Product Owner or Service Manager for an ITSM platform such as ServiceNow.
• Knowledge of ITIL practices and service management frameworks.
• Experience supporting operational change, automation, or service optimisation initiatives. 

Closing date: Applications will close 12:00 PM UK time on 02 March 2026. Interviews are expected to take place week commencing 09 March 2026.

How to apply: Click Apply to answer the pre-screening questions and upload your CV only.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We’re on a mission to create fairer access to top universities and to transform how young people learn. As our Development and Delivery Lead, you will play a pivotal, leading role in shaping, delivering and growing our Meta Method programme and associated provisions.

This role is ideal for an experienced, confident educator, school support staff member, or outreach professional who thrives in front of large audiences and is ready to take ownership of high-impact delivery. You will lead the delivery of content both in person and (occasionally) online, working directly with schools, students and partners, and acting as a visible and credible ambassador for the organisation.

Alongside delivery, you will work closely with the CEO and Head of Development & Operations to develop, refine and evolve programme content, ensuring it remains engaging, pedagogically robust and responsive to the needs of schools and students. You will bring creativity, judgement and initiative, contributing to programme innovation and the organisation’s wider growth.

As a pivotal member of the Development and Operations team, you will take lead responsibility for the coordination and delivery of Meta Method and additional programmes, ensuring schools are well supported and delivery runs smoothly. You will also play an important role in growing demand for our work, leading conversations around additional programme sales, partnerships and future opportunities.

This is a unique opportunity for someone who wants to combine excellent delivery skills with strategic influence, and who is motivated by seeing their work translate directly into improved outcomes for young people. For the right person, the role offers real autonomy, visibility, and the chance to shape the future direction of an ambitious and values-driven organisation.

This is initially a 12-month contract, however we anticipate that the post will become permanent subject to adequate growth and funding.