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In their search for a new Head of Financial Planning and Analysis on a permanent basis, The National Archives are partnering with Robertson Bell.
The Organisation
The National Archives is home to 1,000 years of our nation's histories, from Domesday to Downing Street tweets, our vast collection of archival treasures is as varied as it is inspiring.
Our mission is to collect and preserve the public record, to connect citizens with their history through unrivalled collections and to partner with archives everywhere. In 2038 we will celebrate the bicentenary of the founding of the Public Record Office, and our 2038 vision is for The National Archives to be the living digital archive of the state.
With a highly motivated and engaged staff of around 650 based in a beautiful setting in Kew, The National Archives is a surprising and inspirational mixture of talents, from their world-leading experts in history, digital, technology, and conservation to their impressive operational teams delivering public services and providing leadership for the archives sector. To find out more visit:
The role
Operating within the Finance and Performance Directorate, as Head of Financial Planning and Analysis, you will lead the Finance Business Partner and Senior Management Accounts team. You will develop the financial planning and analysis capabilities of the team that will better support financial decision making across the organisation and effective risk management. You will lead on The National Archives' financial planning through Spending Reviews and Fiscal Events; ensuring these are reflected and managed internally through budgets, efficiencies and multi-year business planning.
Other responsibilities include:
- Leading the Finance Business Partner and Senior Management Accounts team, providing clear direction, coaching, and support to ensure high-quality professional finance support and advice is provided to the organisation and development of team members.
- Deputising for the Finance Director as required and help lead the Finance and Performance team through periods of change.
- Leading The National Archives' financial planning at single-year and multi-year levels Spending Reviews and other fiscal events.
- Overseeing the annual business planning process to ensure an effective process that allocates budgets and defines key business priorities, and building financial modelling capabilities to support senior managers.
- Delivering timely and accurate management accounts and re-forecasts, presenting key insights and recommendations to the Executive Team, Board, and Committees.
- Acting as a Finance Business Partner, supporting Directorates and budget holders to ensure financial responsibilities are understood, business cases are robust, and governance processes are followed.
- Building strong relationships with internal and external stakeholders, including Directors, Heads of Department, and HM Treasury, ensuring finance is trusted and influences decision-making.
- Promoting and realising the benefits of our ERP system across Directorates and the wider finance function.
Full details of the job role available in the candidate pack
The successful candidate will
- Be qualified with CCAB, CIMA or equivalent with significant financial experience over an extended period of time, including experience in a relevant strategic financial role.
- Have significant experience of leading and motivating a team of finance professionals to deliver against their personal and team objectives and promote excellence.
- Will be an initiative-taking and an effective organiser, which will allow you to work fluidly in a demanding environment, remaining flexible at all times.
- Have the ability to influence and make impact at senior levels and across the organisation through excellent interpersonal and communication skills including building and maintaining networks and relationships.
- Have an excellent personal presentation and written communication skills, including the ability to put complex financial issues into plain language for non-specialist audiences and build this capability within the team.
- Adopt a collaborative approach to problem solving and the ability to consider a number of options and scenarios in order to achieve effective outcomes.
- Have strong analytical skills to identify and interpret trends and improve financial forecast data.
- Be able to lead, promote and embed the use and value
Thank you!
Harris Hill is delighted to be partnering with The Insurance Charity in their search for a Caseworker on a 12-month FTC.
Location: Cannon Street (3 days office /2 day remote)
Contract: 12 months commencing May 2026. 21-28 hours.
Salary: £36,000-£38,000 pa pro rata
Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance.
The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.
About You
You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently.
Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care.
Key Responsibilities
- Assess applications against eligibility criteria and grant-making policies
- Conduct needs assessments via phone/video calls and review ongoing cases
- Analyse financial information and make recommendations for support
- Prepare reports and recommendations for Grants Committee consideration
- Provide guidance on benefits, housing, debt, employment, and other support
- Signpost beneficiaries to relevant organisations and partner services
- Maintain detailed, accurate records and ensure data confidentiality
- Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards
Essential Skills & Experience
- Experience as a Caseworker or Grants Officer supporting individuals
- Up-to-date knowledge of UK state benefits
- Understanding of financial hardship and relevant support services
- Ability to manage complex caseloads and adapt to changing priorities
- Strong digital skills, including Microsoft 365 and case management systems
- Excellent communication, written, interpersonal, and analytical skills
- Empathy, high emotional intelligence, and sound decision-making
- Team player with attention to detail and accuracy
Join this small, friendly team and make an impact where it truly matters – supporting people when they need it most.
For more information, please send your CV to
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
Deadline: 06/04/26
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Job title: Employment Coach – Northern Futures
Salary: £25,229 – £27,885 per annum
Hours: Full Time – 37 Hours per week
Contract: Fixed term until 31 March 2027
Location: Available posts within the North East Combined Authority region (Co Durham, Newcastle, Northumberland, North Tyneside, South Tyneside, Sunderland & Gateshead)
About us
Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. This programme will deliver Groundwork’s mission of supporting people to improve their prospects and reach their full potential.
About the role
As an Employment Coach, you will manage a caseload of participants aged 18-24 years old, and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations.
Within this role you will be required to source new referrals who are predominantly economically inactive; complete the enrolment paperwork, including development plans and eligibility checks. You will also be required to attend events and present the delivery model to referral sources to attract additional referrals.
Successful employment coaches believe in the potential of every individual they work with.
A bit about you
We want someone like you with the confidence to positively engage and motivate people from a wide range of backgrounds. We’re in search of individuals who have prior experience in employment coaching, case management, or related fields, ideally with a focus on economically inactive individuals. You will have strong interpersonal skills with the ability to build rapport whilst being empathetic, patient, and proficient in communicating with individuals from various backgrounds.
You will be passionate about empowering others to recognise their strengths, overcome obstacles, and achieve their goals. Believing that with the right support and guidance, individuals can take control of their own futures and succeed in the labour market.
Closing date: Midnight on Tuesday 31st March 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Interested?
If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Thank you!
As we look ahead to our next strategic phase from 2026, we are seeking an exceptional leader to build on this momentum. As Chief Executive, you will guide a skilled and dedicated team, work closely with an engaged Board of Trustees, and shape how the Trust deepens its impact while strengthening its voice in policy and practice. The role calls for strategic clarity, strong and authentic relationship-building, and the confidence to represent the Trust across government, civil society, and the energy industry.
We are looking for a leader of sound judgement and emotional intelligence, with a collaborative and inclusive style. Someone who recognises the dignity and potential of the people we serve, and who believes that lasting change is achieved through partnership, evidence, and purpose.
The Trust has evolved significantly in recent years. We now operate with a strengthened in-house team, a clear and ambitious strategic direction, and a growing reputation as both a trusted funder and a respected voice in the national conversation on fuel poverty. Our work spans direct financial assistance, specialist advice, and community-based programmes, underpinned by an increasingly sophisticated understanding of what truly enables households to build resilience. This combination of practical support and system-level insight places us in a distinctive and influential position within the sector.
The client requests no contact from agencies or media sales.
Thank you!
Strategic Projects Accountant | 6 - month FTC | 60,000 - 63,800 | London | Hybrid
For a charity in London, we're recruiting an interim Strategics Project Accountant to focus on delivering a portfolio of key finance projects over a 6-month period to strengthen financial management and support strategic decision-making. This role focuses on high-profile strategic finance projects to ensure strong financial governance, improved systems and processes, and robust financial analysis across fund accounting, investment appraisals, and the implementation of improved finance tools and methodologies.
Main Duties:
- Delivery of Strategic Finance Projects: lead and deliver a programme of high-priority finance projects, ensuring delivery and engagement to a range of stakeholders
- Strengthening Finance Systems and Processes: reviewing existing financial processes, controls and systems usage to identify gaps and inefficiencies
- Work with Finance team to embed best practice and ensure system integrity and support improvements across Dynamics 365 Business Central
- Financial Analysis, Modelling and Reporting: produce financial modelling, costings and analysis to support bids, business cases and strategic projects
- Prepare high-quality financial information for senior leadership and Board-level reporting
- Provide fund accounting expertise, ensuring correct reporting of restricted and unrestricted funds
- Partner with project leads and senior stakeholders to provide robust financial advice
Person Specification:
- Fully qualified (ACA, ACCA, or CIMA)
- Experience in restricted and unrestricted funds
- Ability to deliver finance projects and process-improvement projects
- Experience in financial systems audit, process review and strengthening financial controls
- Experience providing financial support for bids, business cases and projects
- Experience in charity, not for profit or public sector organisations
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Thank you!
Salary: £41,063 to £45,626 per annum
Job Type: Full time
Contract Type: Permanent
Benefits: 27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits.
We are almost two years into our ambitious organisational strategy, and this is an exciting moment to join Cycling UK as our Philanthropy Manager. Cycling UK’s public fundraising programme is at a pivotal stage of development. The Philanthropy Manager will play a central role in shaping and accelerating this next phase, leading the growth of major gift and legacy income through strong donor relationships, compelling propositions and high-quality stewardship.
You don’t need to be a cyclist to work at Cycling UK, but you do need to have a strong commitment to our work. This is a senior role with real opportunity to influence direction, build capability and embed philanthropy at the heart of the organisation. Working closely with the Head of Fundraising and colleagues across Cycling UK, the postholder will help transform a developing philanthropy programme into a mature, relationship-led income stream that delivers sustainable growth over the long term.
We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.
Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
The role is home based in the UK, with regular meetings in London and travel across the UK as required.
Applications close at 9:00am on the closing date shown
Closing date: 23-03-2026
You may have experience in the following: Philanthropy Manager, Major Gifts Manager, Major Donor Manager, High Value Giving Manager, Fundraising Manager, Senior Fundraiser, Development Manager, Partnerships Manager, Corporate Partnerships Manager, Individual Giving Manager, Legacy Fundraising Manager, Legacy Giving Manager, Trusts and Foundations Manager, Grants Manager, Donor Relations Manager, Stewardship Manager, Relationship Fundraiser, Income Generation Manager, Strategic Fundraising Lead, etc.
REF-226 943
Thank you!
Senior Project Officer (Community Development and Training)
Reference: SPOCDT26
Location: Home-based within or near Devon (with travel across the county)
Contract: Fixed term until December 2026 (10 months)
Hours: 15 hours each week
Salary: £28,000 FTE per annum (£11,200 actual for 15 hours per week)
Groundwork South is seeking a motivated and experienced Senior Project Officer (Community Development and Training) to support delivery of our National Lottery-funded Communities Prepared programme in Devon.
Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heat waves, and severe weather.
This role will play a key part in delivering the final stages of the Devon Resilience Innovation Project (DRIP), a £7.3 million programme funded through the UK Government’s Flood and Coastal Resilience Innovation Programme and administered by the Environment Agency.
Working closely with partners including Devon County Council, you will engage with communities across Devon to increase awareness of flood risk and support them to strengthen their resilience.
About the Project and the Role
The Devon Resilience Innovation Project (DRIP) is testing innovative ways to improve flood resilience in communities across Devon. This role will focus on engaging 28 priority communities to assess uptake of support for community emergency planning and Flood Warden training.
Key Responsibilities
As Senior Project Officer, you will:
- Design and deliver a targeted community engagement plan across Devon.
- Raise awareness of local climate and flood risks.
- Support communities to develop emergency and flood plans.
- Help establish and support Flood Action Groups and Flood Wardens.
- Deliver training and workshops both online and in person.
- Work collaboratively with programme partners and stakeholders.
- Monitor and report on community engagement and participation.
- Track and evidence engagement activity and outcomes.
- Contribute to project meetings and programme reporting.
- Share learning with the national Communities Prepared team.
We are looking for someone with:
- Experience in community engagement or community development.
- Experience delivering training or workshops.
- Strong organisational and project management skills.
- Excellent communication and relationship-building skills.
- Experience working with multiple stakeholders or partners.
- Confidence working independently in a remote role.
- An interest in climate resilience, emergency planning or environmental issues.
- A willingness to travel across Devon.
Not all communities will take up the offer of support, so an important part of the role is ensuring engagement is clearly tracked and reported.
The role involves regular travel across Devon and occasional travel to Bristol for team meetings.
Knowledge of community emergency planning or flood resilience would be an advantage but is not essential.
Closing date for applications: Sunday 22nd March 2026
Interview date: Tuesday 31st March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers Together Foundation is an organisation dedicated to improving Carers’ quality of life. We listen to Carers, give them a voice, provide information, practical and emotional support and promote Carers’ rights across the South Tees area.
We are seeking an experienced and motivated Executive Assistant to provide administrative support to the Chief Executive and the Senior Management Team. The post holder will also work directly with colleagues across the organisation and the Board of Trustees.
To succeed in this role, applicants will have experience of working to deadlines within an organisation, knowledge of Microsoft Office packages, strong verbal and written communication skills and excellent organisational skills.
This role is based at our office in Redcar and Cleveland and the postholder will be required to travel to and from other community settings.
The client requests no contact from agencies or media sales.
Thank you!
Pantries and Community Engagement Coordinator
Applications Close: 27th March
Interviews: 2nd or 3rd April
£31,000 (pro rata) | 0.6 FTE (3 days per week) | Lambeth | 6-month fixed term
Healthy Living Platform is looking for a confident, organised and values-driven Pantries and Community Engagement Coordinator to help strengthen and coordinate our community food work across Lambeth.
This is a hands-on role at the heart of our food pantry network - supporting volunteers, coordinating delivery across sites, and ensuring our work is rooted in dignity, inclusion and community leadership.
You’ll play a key role in:
· Strengthening pantry delivery and volunteer support
· Coordinating corporate volunteer days
· Supporting pathways for community-led food activity
· Embedding safe, inclusive and culturally responsive practice
We’re looking for someone with experience in community-based work and volunteer coordination, who is passionate about reducing health inequalities and supporting community-led solutions.
We warmly encourage applications from individuals whose backgrounds and experiences reflect the diverse communities of Lambeth.
If you’re motivated by strengthening communities through food, connection and collaboration, we’d love to hear from you.
Job Description
See attached
Thank you!
Salary: £36,500 – £38,000 (Full-Time Equivalent)
Location: A short walk from Green Park
Flexible working
A respected and growing charity is seeking a Finance Officer to support the delivery of
The Role
Reporting to the Head of Finance, the Finance Officer will play a key role in maintaining effective financial controls and ensuring accurate financial records. The role will work closely with another part-time Finance Officer to support day-to-day finance operations.
Key Responsibilities
Bookkeeping and Accounting
- Record and maintain financial transactions within Sage 50 Accounts
- Process and review staff expenses using SAP Concur
- Maintain organised digital financial records and documentation
- Manage and reconcile accounts payable and receivable
- Process income and transactions across multiple currencies
- Process supplier invoices and staff expense claims
- Act as a point of contact for supplier queries and remittance advice
- Conduct monthly supplier reconciliations
- Reconcile monthly bank statements across multiple currencies for review
- Maintain petty cash accounts and expenditure
- Support the annual audit process
- Respond to finance queries from colleagues and assist with expenditure processing
- Support the wider finance function to ensure smooth day-to-day operations
- Undertake additional tasks as required
Essential
- Previous experience using Sage 50 accounting software
- Strong Microsoft Excel skills, including pivot tables
- Experience in a comparable finance role within the charity sector
- High level of accuracy, attention to detail and numeracy
- Understanding of charity finance, including processing donations
- Experience managing accounts payable efficiently
- Ability to prioritise workload and manage multiple deadlines
- Strong communication and interpersonal skills
- Excellent written and spoken English
- Experience using SAP Concur
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Programme Quality Coordinator – Connect To Work
Salary: £32,283 – £34,815 per annum
Hours: Full Time – 37 hours per week
Location: Based in the North East Combined Authority Region – 1 x Newcastle & 1 x North Tyneside
About us
Groundwork NE & Cumbria is a long‑established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.
We deliver hundreds of locally‑led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.
About the role
As our Programme Quality Coordinator, you’ll be at the heart of maintaining and enhancing the high-quality, high‑fidelity delivery of IPS (Individual Placement and Support) across our programme partners. Your work will ensure that Employment Specialists and delivery teams are fully supported to achieve life-changing results for participants.
About you
We are seeking a motivated professional who can uphold high standards of quality and collaboration across a complex programme environment.
The ideal candidate will demonstrate:
- Strong understanding of quality assurance and programme standards.
- Ability to build effective relationships with health and community partners.
- Confident in analysing performance data and supporting improvement.
- Highly organised, with the ability to manage multiple priorities.
- Committed to participant‑centred practice and safeguarding standards.
Closing date: Midnight on Thursday 26th March 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Candidates may also be searching for similar roles such as: Quality Assurance, Programme Delivery, Compliance Coordinator, Information Management, Programme Improvement, Governance Coordinator or Programme Integration.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.
This is an exciting opportunity to join one of our West London Branches as a Debt Advice Case Manager, to help in our mission to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt.
You will be expected to deliver high quality holistic and in-depth debt advice and money education on a case management basis and to support the provision of advice by volunteers.
About Crosslight
Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference.
Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.
We are of our community and for our community – we are ‘all together’, and we would love for you to join us.
“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member
About the role
This Debt Advice Case Manager role combines both technical and pastoral elements. It will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. You will also need to lead client appointments and support clients through what at times can be emotionally difficult situations. Please read the Job Pack on our website for full details of the role and requirements.
Ideally, we are looking for someone with prior debt advice experience, and who has experience of working with vulnerable clients and supporting volunteers. However, we will also consider employing someone as a trainee Debt Advice Case Manager if they are able to demonstrate that they possess the skills, maturity, and determination to become proficient in this role.
- 3-5 days per week
- Two roles available, one in the Hammersmith area, and one in the Kensington area
- Being available onsite is an important aspect of this role and so this role is hybrid with around 60% of your time in one of our branches and 40% remote. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the service which could change over time. This role is not suitable for remote working only
- Salary range from £30k to £35k depending on experience, with the expectation that all desirable and essential attributes within the job description should be in evidence to achieve the top of this range (see job pack on our website)
- Competitive benefits including 27 days holiday (FTE), enhanced pension scheme, health cashback scheme, access to employee support programme incl. GP appointments
Visit our website for details of how to apply.
The client requests no contact from agencies or media sales.
Thank you!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Complex needs Service in Tower Hamlets.
Sounds great, what will I be doing?
You will oversee and coordinate the management of a High Support Accommodation based service and Step-down Accommodation based service for men and women with Mental Health needs. Whilst ensuring the delivery of a consistent and high-quality service in accordance with the mission statement and strategic objectives of Hestia
and within the relevant legislative framework. You will effectively manage and implement the services operational policies.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring experience of supporting people with mental ill health, dual diagnosis (mental health and substance misuse), complex needs, and homelessness. You will have proven experience of managing teams, including recruitment, induction, supervision, motivation, appraisal, training, performance management, and handling disciplinary or grievance issues. You will be confident in monitoring services to ensure consistently high standards of delivery and will have experience providing high-quality supported housing services, including maintaining health and safety compliance and promoting meaningful service user involvement. You will also bring experience of housing management, including maintenance, repairs, voids, rent collection, Housing Benefit processes, and arrears management, alongside the ability to manage services within budget. Strong IT skills are essential, including using computer-based systems to accurately record client information, produce reports, and audit staff use of recording systems. You will be proactive in improving service performance, able to write and interpret complex reports, and communicate clearly with excellent written and spoken English. As a collaborative team member and leader, you will value colleagues' ideas, motivate others toward shared goals, embrace positive change, and ensure that services remain focused on meeting the needs of service users.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
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We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
Thank you!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex needs Service in Tower Hamlets.
Sounds great, what will I be doing?
The main purpose of the role is to prepare individuals who have multiple and/or enduring mental health needs to move on to independent living in the community.
From the outset of an individual's tenancy the focus of the support is on preparing them for their journey of recovery and independence over an agreed period. Our support service is provided 24 hours a day 365 days per year with tailored flexible support delivered in accordance with need.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You need to understand the principles of recovery and experience supporting people with mental health illness with their recovery you will also need to have good experience of providing empathetic support to those in need.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
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We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
Thank you!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Registered Charity
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Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.