Specialist intervention worker jobs

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight London, 50-52 Commercial St, E1 6LT based on-site

We are currently recruiting for two vacancies:

• x1 Fixed term contract – MAT leave cover until 31st January 2027
• x1 Permanent

Salary: £43,454 per annum

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do. 

Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills. 

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 15th April 2026 at 23:59

Interview date and location: Week commencing 27th April 2026, in person at Crisis Skylight London, 50-52 Commercial St, E1 6LT

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Your new company
We are seeking an experienced HR Change Consultant to support a major organisational change programme at a leading London university. This role will play a key part in shaping and delivering people-related change activities across academic and professional services functions.The ideal candidate will bring proven experience operating within highly unionised environments, strong knowledge of higher education structures and academic frameworks, and hands-on expertise in managing restructures and redundancy processes in a compliant, sensitive, and collaborative manner.

Your new role

• Partner with senior HR leaders, change leads and faculty/department heads to design and implement people-focused change interventions.
• Lead on end-to-end organisational change activities, including consultation planning, restructuring, selection processes, and redundancy management.
• Develop and deliver change plans, impact assessments, communications, and engagement strategies aligned to university policies and employment legislation.
• Build strong working relationships with recognised trade unions; manage formal and informal consultations, negotiate where required, and support constructive dialogue.
• Provide expert advice to senior stakeholders on academic structures, grading frameworks, career pathways, workload models and associated policy implications.
• Ensure all change activities follow best practice, employment law, and university governance processes.
• Support managers through change conversations, capability building, and HR decision-making to ensure consistent and fair outcomes.
• Analyse workforce data, organisational design proposals, and role profiles to identify risks, opportunities, and areas requiring further refinement.
• Prepare documentation including consultation packs, FAQs, meeting notes, business cases, and outcome letters.
• Support post-implementation activities such as transition planning, embedding new structures, and capturing lessons learned.

Essential Experience & Skills

• Extensive experience as an HR Change Consultant, HR Business Partner, or similar HR role delivering large-scale organisational change.
• Strong background working within unionised environments, with proven ability to navigate complex industrial relations.
• Understanding of higher education or academic settings, including academic frameworks, career pathways, and governance structures.
• Demonstrable experience managing redundancies, restructures, and consultation processes in compliance with UK employment law.
• Skilled at stakeholder management, particularly with senior leaders, academic governance groups, and employee representatives.
• Strong analytical skills with the ability to interpret data, organisational design proposals, and role requirements.
• Excellent communication, facilitation, and negotiation skills.
• Ability to work at pace on multiple workstreams within a large, evolving change programme.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Context

This is an opportunity to play a pivotal role in a pioneering programme that could reshape how kinship families are supported across England.

Kinship is undertaking a pilot Randomised Controlled Trial (RCT) of Kinship Connected, a Kinship Navigator programme designed to provide intensive, specialist support to kinship carers and help them navigate complex systems.

This is a multi-partner programme involving funders, independent evaluators, participating local authorities, internal delivery teams and kinship carers with lived experience.

Kinship Navigators are at the heart of delivery. You will work directly with kinship carers in the community and in their homes, providing intensive 1-to-1 support and facilitating local support groups, while working closely with local authority partners and other services.

Because the programme forms part of a pilot RCT, maintaining high-quality case records and accurate data collection is critical. Your work will contribute directly to the evidence base about what works for kinship families.

Each Navigator will support around 40 kinship carers over the delivery year, holding a caseload of approximately 20 families at any one time.

You will be part of a wider delivery team including the Programmes Manager, Mobilisation and Delivery Project Manager, research colleagues and other Kinship teams, working together to ensure the programme is delivered ethically, consistently and to a high standard

About the role:

The Kinship Navigator provides intensive, time-limited support to kinship carers through the Kinship Connected programme, a structured six-month intervention designed to help kinship families stabilise placements and access the support they need.

Working directly with kinship carers, you will build trusting relationships while completing structured assessments, goal setting and reviews to help families strengthen support networks and navigate services such as children’s social care, education, health and community support.

This is a community-facing role, working directly with kinship carers in homes, community spaces and through co-location with local authority teams and partner organisations.

The role requires a combination of high-quality relational practice and disciplined case recording. As part of the pilot RCT, accurate documentation of activity, progress and outcomes is essential to ensure the programme can be evaluated and improved.

You will work closely with the Programmes Manager, delivery team, researchers and local authority partners to ensure the programme is delivered consistently, ethically and to a high standard, with a strong commitment to equity, diversity and inclusion in supporting kinship families from all backgrounds.

The key deadlines and information:
We have really short timescales for this role as this role is part of a research project. If you are interested, please read the information below and make sure you can be available for all the dates highlighted.

• Closing date: 9am on Monday 16 March 2026
• Interview date (in Greater Manchester and in person): Wednesday 25 or Thursday 26 March 2026

Starting in post

If you are successful at recruitment, we will need you to be available to start in role, at the latest by the w/c 27 April 2026, and ideally by w/c 20 April 2026. This will mean all references, contracts and DBS checks are completed. If you do apply for the role, we will ask for some of these details up front.

We will also ask you to attend an overnight in-person residential on Wednesday 29 April and Thursday 30 April in our London office for induction into the role. A draft agenda will look like the below.

Wednesday 29 April

• 11am – induction morning session starts
• 12.30pm – lunch
• 1.15pm – induction afternoon session starts
• 5pm - induction afternoon session finishes
• 6.30pm – dinner with team

Thursday 30 April

• 9.30am – induction morning session starts
• 12.30pm – lunch
• 1.15pm – induction afternoon session starts
• 4pm - induction afternoon session finishes
• 4pm – finish and travel home

Key responsibilities include:

• Providing emotional and practical support to kinship carers.
• Advocating for kinship carers in meetings with professionals where appropriate.

• Establishing and facilitating a monthly support group for kinship carers in your area.

• Mapping local services and building relationships with organisations that can provide specialist support, training or activities for kinship families.

• Liaising with schools, local authorities and other professionals to coordinate support.

• Supporting kinship carers with challenges relating to the child(ren) in their kinship care.

• Signposting to relevant services, support organisations and Kinship training opportunities.

• Coordinating celebration and family events (including in Kinship Care Week).

• Supporting applications for grants for essential items or family breaks.

• Collaborate with the programme delivery team, researchers and evaluation partners, contributing insights and learning from practice to support programme improvement and evidence generation.
• Work closely with colleagues across Kinship, including Advice, Peer Support, Training, Communications and the Kinship Connected core team, to ensure joined-up support for kinship carers.
• Recognise, report, record, respond and refer safeguarding risks via our safeguarding process with the support for the safeguarding team.
• Follow and understand the organisational safeguarding policies.

• Maintain accurate, timely records of all activity, assessments, support plans, contacts and outcomes on Kinship’s CRM system (Salesforce) in line with organisational policy and programme protocols.

• Complete kinship carer needs assessments, SMART goal setting, reviews and outcome recording in accordance with the Kinship Navigator model and trial requirements.

• Follow all operational and data collection requirements of the pilot feasibility RCT, ensuring activity and outcomes are recorded consistently to support independent evaluation.

• Fully contribute to monitoring, reporting, quality assurance and learning processes, including collecting feedback and case studies that demonstrate impact.

Essential requirements include:

• Experience delivering direct support to vulnerable families or carers, including completing needs assessments and developing support plans.

• Experience providing structured one-to-one support, casework or family support over a defined period.

• Experience working directly in community settings or alongside local authority or partner organisations.

• Experience facilitating peer or support groups in community or online settings.

• Experience working with statutory, voluntary and community services, including liaising with professionals around the family.

• Experience recognising and responding appropriately to safeguarding concerns.

• Understanding of the challenges facing kinship carers and the children they care for, or the ability to develop this knowledge quickly.

• Understanding of trauma-informed and strengths-based approaches when working with families.

• Awareness of how children’s social care, education, health or welfare systems affect families.

• Strong interpersonal and communication skills, with the ability to build trusting relationships with kinship carers and professionals.

• Ability to manage a caseload, prioritise work effectively and maintain clear professional boundaries.

• Excellent ability to maintain accurate case records and data using a CRM or case management system (e.g. Salesforce).

• Strong organisational and IT skills, including the ability to use digital systems for case management, communication and reporting.

• Ability to work independently while contributing positively to a collaborative delivery team.

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

How to apply:

Please apply for the role of Kinship Navigator (Rochdale) by sending a CV and answering the 5 questions below via Charity Job. The deadline is 9am on Monday 16 March 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.

1. Why do you want to work for Kinship as a Kinship Navigator, and how does this role align with your values and experience? 
2. Describe a time you supported a family or carer facing complex challenges. How did you assess their needs and decide what support was most important? Guidance for candidates: Please describe a real example from your work. Tell us what you did personally, the actions you took and what happened as a result.
3. Tell us about a situation where you had to work with professionals from different organisations (for example schools, social workers or community services) to support a family. Guidance: Explain how you built relationships, managed differences of opinion and ensured the family received appropriate support. 
4. Give an example of a time you had concerns about the safety or wellbeing of a child or their family member. What steps did you take and how did you decide what to do? Guidance: Describe your role in recognising and responding to the concern and any safeguarding processes you followed.
5. Tell us about how you have managed a caseload or multiple families at once. How did you keep accurate records and make sure important information was documented? Guidance: Please describe the systems or processes you used and why accurate recording was important.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

Job Title: Consultant Suicide Prevention Therapist
Salary: £65,000 per annum, plus 15% ILW if applicable 
Hours: Full-time, 37.5 hours per week 
Contract Type: Permanent 
Location: Birmingham, Liverpool, London, or Newcastle, with travel to other centres when required
Reports to: Director of Clinical Services

THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. 

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it. 

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY
We are looking for Consultant Suicide Prevention Therapist to join our expanding clinical directorate. The Consultant Suicide Prevention Therapist is a senior clinical leader responsible for the delivery, governance, quality and continuous improvement of the organisation’s therapeutic suicide prevention model.

The Consultant Suicide Prevention Therapist reports to the Director of Clinical Services who retains overall strategic, executive and corporate accountability for all aspects of clinical services across the organisation.

Within this structure, the Consultant Suicide Prevention Therapist plays a pivotal leadership role in translating strategic direction into operational delivery of therapeutic services. The postholder ensures consistency, quality, safety and fidelity of clinical practice across centres, working closely with Heads of Centres and clinical staff to embed standards, manage risk and drive service improvement.

The role combines coordination and delivery of specialist clinical expertise, leadership, research and evaluation, clinical training and opportunity to deputise for the Director of Clinical Services in defined areas of delegated responsibility.

KEY RESPONSIBILITIES
Advanced Specialist Clinical Practice

• Provide expert consultation on cases involving increased risk
• Operate with high autonomy in complex, high-stakes clinical decision-making
• Model advanced formulation, safety planning and therapeutic engagement
• Support multidisciplinary decision-making in situations with significant clinical and organisational implications
• Hold a small, specialised caseload offering welcome assessment and interventions

Research and Evaluation

• Review existing research and literature to inform your own work
• Lead clinical audit and service evaluation programmes
• Initiate and oversee research activity in suicide prevention
• Develop academic partnerships where appropriate
• Disseminate learning internally and externally
• Analyse and interpret data and other information
• Comply with ethical, legal, and health and safety requirements when undertaking research

Clinical Training

• Lead on advanced clinical training frameworks
• Design and (co)deliver suicide prevention and risk management training
• Develop and maintain clinical competency frameworks
• Provide supervision to senior clinicians and specialist practitioners as required
• Embed reflective practice and continuous professional development structures

Service Performance, Quality Data Leadership

• Establish and monitor KPIs and clinical outcome measures
• Interpret complex clinical and operational data to inform service improvement
• Lead quality improvement initiatives across centres
• Ensure robust data governance and confidentiality standards
• Oversee digital safety and governance in remote or technology-enabled delivery
• Use evaluation findings to influence strategic and commissioning discussions

Strategic and Service Leadership 

• Support implementation of the Director of Clinical Services’ strategic vision for therapeutic services
• Lead operational delivery of the organisation’s suicide prevention therapeutic model across centres
• Translate organisational strategy into clear clinical standards, competencies and delivery expectations
• Work collaboratively with Heads of Centres to ensure consistent standards of care, governance and risk management
• Provide professional leadership and clinical direction to Principal-, Senior- and Suicide Prevention Therapists
• Ensure fidelity to evidence-based suicide prevention frameworks
• Represent the organisation in multi-agency suicide prevention partnerships and regional forums
• Escalate systemic risks, quality concerns and strategic issues appropriately

Clinical Governance and Organisational Risk

• Lead and maintain the clinical governance framework for suicide prevention services
• Oversee serious incident review processes and ensure implementation of organisational learning
• Lead on governance, audit and risk reporting relating to therapeutic services
• Ensure safeguarding standards are consistently embedded across centres
• Develop and review organisational policies relating to suicide risk management and crisis response
• Ensure readiness for internal and external inspection and compliance within our agreed quality standards
• Manage high level clinical risks with potential organisational or reputational impact

Financial and Resource Responsibility

• Hold delegated responsibility for defined elements of the service budget (e.g., training, research or service development)
• Contribute to workforce planning and establishment modelling
• Ensure effective and efficient use of clinical resources
• Provide input into business cases and funding proposals

Leadership and Line Management

• Provide direct line management to designated colleagues 
• Hold responsibility for appraisal, performance management and capability processes
• Provide professional leadership across all therapist grades
• Support Heads of Centres in managing complex clinical performance or risk issues
• Ensure safe caseload allocation and supervision structures
• Contribute to recruitment and workforce development strategy

Equality, Diversity and Inclusion 

• Lead culturally competent and trauma-informed suicide prevention practice
• Address inequalities in access, experience and outcomes
• Promote inclusive, anti-discriminatory clinical standards and practice across services

PERSON SPECIFICATION
Essential
Qualifications

• Professional qualification in Psychology, Psychotherapy, Counselling, Psychiatry, Nursing, Social Work, or equivalent
• Current registration with relevant statutory body or accredited membership of recognised professional body (e.g., Health and Care Professions Council, NMC, UKCP, BACP, BABCP) 

Experience

• Substantial post-qualification experience working with individuals at high risk of suicide
• Experience leading clinical governance frameworks
• Experience managing serious incident reviews and embedding learning
• Experience contributing to organisational strategy implementation
• Experience delivering advanced supervision and training
• Experience influencing service delivery across multiple teams or sites
• Experience interpreting complex service data to drive improvement
• Experience operating with significant professional autonomy

Knowledge

• Advanced knowledge of suicide theory, risk formulation and evidence-based interventions
• Knowledge of safeguarding legislation and practice relevant clinical governance frameworks
• Understanding of best practice models, and quality standards
• Knowledge of outcome measurement systems and quality improvement methodology
• Awareness of national suicide prevention strategies and policy landscape

Skills and Competencies

• Advanced clinical risk assessment and formulation skills
• Strategic thinking and systems leadership
• Ability to translate strategy into operational delivery
• Strong analytical and data interpretation capability, to design, conduct and evaluate research
• Skilled in influencing senior stakeholders
• High emotional resilience and professional integrity
• Excellent written, verbal and presentation skills

Desirable
Qualifications

• Leadership or management qualification
• Post Qualifying masters and/ or Doctoral level qualification 

Experience

• Experience with delegated budget management.
• Experience representing services in regional or multi-agency forums
• Research publication or formal evaluation leadership

WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme 
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period 

LEARN MORE
If you would like to learn more about working for James' Place, sign up to our online recruitment information session on Wednesday 8th April at 6:30pm - 7:15pm.

HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the two screening questions relating to the knowledge and skills you hold for this role. Please note, you do not need to upload a cover letter for this role. If prompted to upload a cover letter, please attach a copy of your CV instead.

Closing date: Wednesday 15th April, 12 noon
First round interviews are expected to be held on Wednesday 22nd April via MS Teams.

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

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