• Are you looking for volunteer roles ?

    Go to volunteering section

1,554

Support jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 6 days
Prospectus, Greater London (Hybrid)
£40,517 - 47,377 per year
Posted 3 days ago
Closing tomorrow
St John International, Farringdon (Hybrid)
£35,000 per year
Seeking a Social Media and Engagement Officer who is passionate about conversation, connection and community
Posted 1 week ago Apply Now
Closing in 3 days
Hays London Ebury Gate, London (Hybrid)
£35000 - £40000
Posted 3 weeks ago Apply Now
Closing in 4 days
Public Sector, Remote
£350 - 400 per day + Outside
Posted 3 weeks ago Apply Now
Closing in 6 days
Public Sector, London Bridge (Hybrid)
£17.50 - 17.50 per hour
Posted 3 weeks ago Apply Now
Closing in 2 days
Dementia UK, Multiple Locations (Hybrid)
£47,500 - £51,000 per year
Spearhead the development of new partnerships which drive our mission within Dementia UK’s Corporate Partnerships team.
Posted 5 days ago
Closing in 6 days
WWF-UK, Multiple Locations (Hybrid)
£37,581 per year + excellent benefits
Posted 1 week ago
Closing in 2 days
Pancreatic Cancer UK, EC3R, London (On-site)
£40,412 per year inclusive of London Weighting plus benefits
Posted 1 week ago
TPP Recruitment, Birmingham, England (Hybrid)
£30000 - £34540 per annum
Posted 1 week ago Apply Now
Page 88 of 104
Sheffield, South Yorkshire (Hybrid)
£31,600 per year
Full-time
Permanent
Job description

Contract: Permanent

Hours:  Full time – 35 hours per week

Salary: Grade 3 - £31,600 per annum

Location: Hybrid – expected to work from Sheffield Shelter hub less than 60% of working hours and from home the rest of the time.

Closing date: Sunday 1st March 2026 at 11.30pm

Would you like to help people understand and enforce their housing rights? We are looking for new people to join Shelter’s emergency helpline as Telephone and Online Advice Services Advisers.

You won’t need previous housing advice experience as Shelter will provide full training and support to develop your knowledge and skills.

About the Role 

Our Emergency Helpline provides legal advice and assistance to members of the public who are facing a housing or homelessness crisis. This is a high-pressure environment and you will need to be able to respond immediately and effectively to the situations you are presented with. Clients will typically be experiencing a housing emergency and some will be vulnerable or extremely distressed.

You will need to use your initiative to help resolve your clients’ issues such as liaising with third parties, local authorities and reviewing legal documentation.

The Helpline is open Monday to Friday 8am – 6pm and Advisers work a 6-week shift rota.

If you are interested in learning more about the role, we are holding two online drop-in sessions between 10am and 11am, and 5pm and 6pm on 24 February 2026. Please see the advert on our website for contact details.

About you 

With experience of delivering services to the public, you will be able to communicate complex legal information clearly both verbally and in writing, work independently and be confident enough to challenge external parties to realise your clients’ housing rights. Emotional resilience will also be crucial to effectively help clients who are distressed, experiencing trauma or may be at risk of harm. You will need to be proficient in IT, including Microsoft Office and typing. Equality, Diversity and Inclusion are key to everything we do at Shelter and you will be expected to actively promote these principles throughout your work.

About the team 

Shelter’s Sheffield-based telephone and online advice services play a crucial role in our fight to defend the right to a safe home, encompassing our emergency Helpline, a remote casework service and expert advice services for professionals. Known internally as TOAS, we are the largest service in Shelter and the client data we capture is used to inform and support the organisation’s strategy as well as providing information for media, policy and research, so you will play a key role in fighting the housing emergency.

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.

CVs without supporting statements will not be considered

Organisation
Shelter View profile Organisation type Registered Charity Company size More than 1000
Posted on: 18 February 2026
Closing date: 01 March 2026 at 23:30
Job ref: 062530
Tags: Advice / Information, Advocacy, Housing, Homelessness, Safeguarding