Role Purpose
To lead on day-to-day delivery of the advice centre provision at the Students’ Union and line manage front facing student staff at the information point. The role primarily involves the delivery of a high-quality impartial, independent, advice service to individual student members of the Students’ Union, through information, advice, guidance, signposting and referrals and working with the Head of Student-Led Change and Advice on expanding advice provision. The role-holder will also be expected to work collaboratively with colleagues across the organisation as well as the university to identify and recommend solutions to issues and concerns affecting the wider student body to improve the student experience.
Main Responsibilities and Activities
- Develop the advice centre provision ensuring it delivers a service that is appropriate for the needs of University of Salford students.
- Work to maintain and develop the skills and knowledge levels within the student-staff team, through upskilling and training where necessary.
- Assist in the development of evidence-led approaches to understand student priorities and collaborate with the Student-Led Change Lead where trends indicate that collective student action is needed.
- Line management of Student Staff, including Student Advisor and Information Point staff.
- Provide leadership and direction to student staff, ensuring they are supported to provide excellent service delivery.
- Embed a coaching culture within the student staff team to empower staff to thrive.
- To lead on day-to-day delivery of the advice centre provision and work alongside the Head of Student-Led Change and Advice to expand the service where desired.
- To undertake detailed, specialised casework related primarily to academic matters and housing issues, but more broadly on other concerns affecting student experiences.
- This will be on a one-to-one basis delivered via various methods as appropriate including telephone, email, live chat, video calling, and in person.
- To maintain accurate, confidential, and legally compliant records of student client and casework details
- To approach student casework in a holistic manner, recognising that students may require support for a range of issues both academic and non-academic.
- Signposting and referring where appropriate, ensure that students are dealt with in a supportive and wellbeing-focused manner.
- To be familiar with relevant legislation as it affects student issues and respond accordingly.
- To produce information, case studies and feedback related to student issues for the Union’s communication channels, ensuring a pro-active approach to areas of concern for the student body.
- Develop and maintain relationships with colleagues throughout the Union, University and other advice providers.
- Build effective relationships with colleagues at other students’ unions to share best practice.
- Assist with the promotion of the advice service throughout the University and to external organisations.
- Provide support to student-led groups and student leaders that provide information or advice.
- Ensure compliance with the Union’s policies, University policies and all relevant legislation – including Health and Safety, 1992 Education Act and Data Protection.
- Help our Full Time Officers achieve their manifesto commitments.
- Actively engage in student-facing projects and activities of all kinds as required.
- Be an enthusiastic advocate for student leadership and the organisation’s values.
- Maintain your own professional networks and promote the Union on a local and national level.
Person Specification
Knowledge and Experience
- Experience of providing advice and managing casework, including keeping accurate and confidential records.
- Experience of line managing staff and/or volunteers and taking a coaching approach towards their development.
- Demonstrable knowledge of and/or an appreciation of the issues currently impacting students in Higher Education
Skills and Abilities
- Ability to manage difficult or sensitive situations in a calm and empathetic way.
- Ability to demonstrate effective communication skills in a variety of situations and with diverse stakeholders.
- Ability to use Microsoft Office effectively as well as other technology such as case management systems and digital collaboration tools.
- Able to manage own caseload and to prioritise work effectively.
- A demonstrable understanding of Equality, Diversity and Inclusion and the challenges faced by students from minoritised backgrounds
- Able to demonstrate flexibility and agility in response to changing priorities and challenging situations.
Values and Behaviours
- A demonstrable commitment to Salford SU’s values, mission and purpose.
- A strong commitment to championing equality, diversity and inclusion.
- Comfortable working in a democratic, student-led environment and being an enthusiastic advocate for student voice and representation.
The client requests no contact from agencies or media sales.
Multimedia Producer: Brand & Content role
Level: Senior Officer
Line Management: None
Reporting to: Head of Communications
Contract type/length: 2-year contract, renewable
Hours: Full-time, 37.5 hours per week
Location: Remote (UTC-4 to UTC+5) (with some international travel for events)
Candidates must be located within ±4 hours of the UK timezone (GMT/BST) to ensure sufficient team crossover.
Closing date: 9am (UK time) on Monday 13th July.
The Opportunity
Join United for Global Mental Health as our Multimedia Producer and help drive the global mental health agenda forward. In this new role, you will be the bridge between our evidence-led policy work and what our key audiences see and feel, by crafting content that influences and moves them. You will lead the creation of bold, professional-grade multimedia assets that amplify our advocacy and help to secure funding. If you are a creative storyteller driven to make mental health advocacy unforgettable, we want to hear from you.
About Us
United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We draw on our expertise in policy, advocacy, and financing to work with organisations who share our commitment to driving mental health up the political agenda - and securing additional funding for mental health at national and global level. We founded and act as the secretariat for the Global Mental Health Action Network, an open coalition of mental health professionals of over 10,000 individuals and organisations across 170 countries.
About You
This is a high-impact role designed to serve as UnitedGMH’s and GMHAN’s in-house creative engine. Following the development of our new Communications Strategy, this position will focus on producing bold multimedia content. You will be responsible for elevating the visual identity of the organisation, ensuring that our evidence-led advocacy is translated into world-class video, data visualisation, and graphic design that captures the attention of global decision-makers, advocates and donors.
Key Responsibilities
1. High-End Video & Audio Production
Signature Podcast: Lead the end-to-end production of the new UnitedGMH ‘podcast clips’ always-on product, including recording, editing, and the creation of high-quality "social-first" video clips.
Staff Commentary and Thematic Films: Coach and directly film UnitedGMH experts and partners to produce professional, timely commentary and thematic films that cement our reputation as sector leaders.
Field Storytelling: Capture and edit evergreen Global Mental Health Action Network (GMHAN) member stories and policy case studies during global advocacy moments (e.g., World Health Assembly, UN General Assembly) to build a powerful library of movement-building content.
2. Graphic Design & Data Visualisation
Evidence Translation: Work closely with policy leads to turn complex data into bold visualisations that make mental health statistics instantly understandable and moving.
Brand Guardianship: Act as the lead designer for UnitedGMH assets, including reports, to ensure digital assets consistently meet a "memorable thought leader" standard. This role requires a high-quality design track record utilising professional design software (e.g., Adobe Creative Suite); we are seeking an original creator, not a ‘Canva designer’.
Donor Communications: Create bespoke, high-quality creative assets for major donor and partnership moments (e.g., Wellcome, Pinterest, lululemon).
3. Digital Growth & Website Optics
Always-On Paid Ads: Design, test, and deliver creative assets for "always-on" paid advertising campaigns across platforms such as Meta and LinkedIn to drive GMHAN network growth, advocacy awareness, and donor prospecting.
Website Upheaval: Lead on the visual "optics" and user experience (UX) of the UnitedGMH website, ensuring it functions as a high-performing advocacy hub.
Channel Innovation: Support the Comms Officer and Comms Advisor in creating visually engaging content for the workstreams they deliver.
Competencies & Skills
- Multimedia Expertise: Advanced proficiency in video editing (e.g., Premiere Pro, CapCut), audio production, and the Adobe Creative Suite (After Effects, Photoshop, Illustrator, InDesign).
- Creative Translation: The ability to take "dry" policy evidence and transform it into a compelling visual narrative that triggers action.
- Strategic Targeting: Understanding how to tailor creative content for specific high-level audiences, including government ministers and global health journalists.
- Self-Starter Output: Able to manage a high-volume production schedule and deliver high-quality products with limited supervision, sometimes while travelling for global events.
- Travel: Willingness to travel internationally to support at global events up to 5 times per year for up to a week at a time.
- Technical Proficiency: Experience with podcasting platforms (e.g., Riverside) and paid social ad platforms.
- Dynamic Adaptability: Comfortable operating in a fast-paced, fluid environment with evolving processes and shifting priorities. We are a globally-distributed, collaborative, friendly team, but we move quickly and organically; you will thrive if you enjoy working across multiple projects simultaneously, building relationships with various stakeholders, and bringing creative structure to a busy, fast-moving landscape.
Nice to have
- Motion Graphics: Experience in professional motion design and animation to bring static data, reports, and digital campaigns to life.
- Sector Expertise: Demonstrable experience delivering high-quality communication materials specifically related to international development, global advocacy, global health and/or mental health.
- Ethical Content Production: A clear track record of remotely commissioning and managing local photographers and videographers for global event coverage and case study collection, strictly adhering to ethical communication and informed consent principles.
- Additional language skills: Note this position requires fluent English.
Unfortunately, we are not able to recruit team members in the following countries/regions: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (specifically the occupied regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhya), Venezuela, Yemen, and Zimbabwe.
For non-UK candidates: Please note that you would be hired via Deel as an Employer of Record.
Interviews:
Interviews will be conducted remotely. There will be 2 interview rounds and a task to complete.
How to apply:
To apply, please submit your cover letter, outlining how you meet the responsibilities and candidate profile, and a CV, via the Charity Job site.
Salary: £36,000 – £42,000 FTE depending on experience
Hours: Full time, 37.5 hours per week (minimum 30 hours considered)
Contract: Fixed term contract – 12 months (maternity cover)
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
We want to prevent kidney disease from becoming a public health emergency and find better treatments for kidney patients sooner.
This is an exciting opportunity for a philanthropy manager who is based in or within easy reach of London. The role offers the chance to build meaningful relationships with supporters, partners and stakeholders across the capital, so regular travel within London will be an important part of the role.
The Role
- Manage a portfolio of prospects and donors to build long lasting and highly engaged relationships
- Work closely with the head of philanthropy and the major appeals manager to play a key role in growing income from major donors over the next 3–5 years
- Build a pipeline of new and existing donors and secure five and six-figure gifts
- Manage mid to high value prospects and donors, building personal relationships through understanding donor motivations
- Deliver tailored funding proposals and communications, and create a bespoke donor journey with the aim of increasing giving and connection to the cause
Working Arrangements
- Although our office is based in Peterborough, no regular office attendance is required
- Staff usually come together in Peterborough twice a year for staff conferences
- Travel within London is considered part of the role's normal working arrangements and will not be reimbursed
- Travel to other locations outside London and Peterborough will be reimbursed in line with the expenses policy
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
Closing date: Tuesday 14 July 2026. We may extend the closing date, however, please apply as soon as possible.
Telephone interviews will be held on Friday 17 July and in-person interviews will be held virtually on Wednesday 22 July 2026.
No agencies please.
You may have experience in the following: Philanthropy Manager, Major Gifts Manager, Major Donor Manager, Fundraising Manager, Individual Giving Manager, Relationship Fundraising Manager, Corporate Partnerships Manager, High Value Fundraising Manager, Donor Development Manager, Senior Fundraising Officer, Charity, Charities, Third Sector, Not for Profit, NFP, etc.