Supporter development officer jobs
A place to create moments that matter
Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 303
Remote (UK-based) | Full-time | £123,969 + benefits
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
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Investors in People Gold - through external accreditation and colleague feedback
About the Role
Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education.
We are now seeking a Director of Engineering to lead the technology that underpins this work.
This is a senior leadership role with responsibility for Oak’s engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector.
You’ll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what’s possible with the latest approaches and tools. You’ll empower teams to get solutions built and products and features shipped.
We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education.
If you’re excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we’d love to hear from you.
What You’ll Be Doing
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Develop and manage a high-performing Engineering department, leveraging internal and/or external relationships
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Manage the Engineering department budget (minimum of 6-figures)
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Accountable for the department's delivery against division and organisation-wide KPIs.
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Set and lead Oak’s technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards.
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Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR).
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Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak’s technical and safety requirements.
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Member of the Senior Leadership Team.
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Lead the strategy and planning, and model the culture of the organisation.
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Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
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Deputise for the CEO and take on other general responsibilities as required.
What We’re Looking For
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3+ years’ experience overseeing engineering or technical capabilities of a department or division.
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Experience of being part of a senior or wider leadership team.
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Experience of recruiting, developing and managing a high-performing department
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Experience of managing a 6-figure budget and ensuring value for money.
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Extensive experience delivering secure, scalable, high-quality digital services in production environments.
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Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment.
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Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience.
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Experience having deployed production ready AI technology (desirable).
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You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution)
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A 36-hour working week, with half-days on Fridays or every other Friday off
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Twice-yearly in-person offsites to collaborate, connect, and have fun
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A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
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Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: 23:59 on Wednesday, 4 February 2026. We’ll be reviewing applications as they come in, and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next Steps
We aim to run a fair, inclusive process that helps people show what they can really do.
Stage 1: Apply (via Applied)
You’ll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor.
Stage 2: Short practical exercise (video)
If you progress, we’ll send you a short brief and a few suggested technologies you could use. You’ll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why.
For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day.
Videos will be scored by a small group of assessors using clear criteria.
Stage 3: Interview
A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description.
We’ll share full details, timelines and support as you progress. We’re happy to make reasonable adjustments at any stage.
Use of AI in applications
You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses.
We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone’s experience, they will score poorly.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
The client requests no contact from agencies or media sales.
War on Want is recruiting for a permanent Department Director to lead our campaigning, policy and international partnerships and programmes work. This role will suit a dynamic self-motivated and experienced Department Director. You will need significant senior management team experience, as well as experience of managing thematic experts and campaigners and leading the delivery of impactful and transformative campaigns.
As a member of War on Want’s senior management team, you will be responsible for ensuring and overseeing the effective planning, implementing and monitoring of War on Want’s campaigning, policy and international partnerships and programmes work. Working with the Executive Director and Senior Management Team colleagues you will also contribute to the overall management of the organisation.
This is a unique and highly rewarding position for a creative and inspirational individual to join the leadership of an impactful charity working both in the UK and globally on some of the most challenging social justice issues. The role oversees our programmes and campaigns on climate justice, economic justice, and on militarism and security issues, including our priority work on Palestine. This is a great opportunity to join a dynamic staff group dedicated to making a genuine difference in the fight for global justice.
War on Want staff can work from War on Want’s head office, 44-48 Shepherdess Walk, London N1 7JP and from home. Some travel within the UK and overseas may be required.
For more information on the role and to apply, please visit our website.
Deadline for applications: 23.59 on Sunday 8 February 2026.
War on Want is a registered charity no 208724. We actively encourage applicants from ethnic minorities and aim to be an equal opportunities employer.
Remote (UK-based) | Full-time | £106,918 + benefits
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
-
Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
-
Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
-
Investors in People Gold - through external accreditation and colleague feedback
About the Role
Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised digital national curriculum, deepen adoption of our curriculum resources across schools, and play a leading role in shaping the safe and ethical use of AI in education.
We are now seeking a Director of Product to lead this work.
This is a senior leadership role responsible for setting and delivering Oak’s product strategy across curriculum, platform, data, research, design and AI quality and safety. You will ensure our products deliver real impact for teachers and pupils, are grounded in evidence and pedagogy, and exemplify what a modern, digital public service can be.
We welcome applications from candidates with senior leadership experience in education, technology, digital or related fields, including those who have not previously held a formal “product” title.
If this sounds exciting and is something you could thrive on, we want to hear from you.
What You’ll Be Doing
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Develop and manage a high-performing Product department, leveraging internal and/or external relationships.
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Manage the Product department budget (minimum of 6-figures).
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Accountable for the department's delivery against division and organisation-wide KPIs.
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Maintain specialist expertise in digital product and strategy development, and be the authority across Oak and, more widely, across the sector.
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Lead Oak’s product strategy and roadmap, ensuring alignment with organisational strategy, user research and evidence.
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Ensure our products meet high standards for user experience, pedagogy, evidence and AI safety, supported by robust evaluation and insight.
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Build strong relationships across education, government and technology to ensure Oak’s products solve real-world needs ethically, safely and cost-effectively.
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Member of the Senior Leadership Team.
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Lead the strategy, planning and model the culture of the organisation.
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Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.
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Deputise for the CEO and take on other general responsibilities as required.
What We’re Looking For
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3+ years holding responsibility for product/strategy development across a department/organisation.
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Experience of being part of a senior or wider leadership team.
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Experience of recruiting, developing and managing a high performing department.
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Experience of managing a 6-figure budget and ensuring value for money.
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Extensive experience using qualitative and quantitative data to guide decisions and measure impact.
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Proven success leading strategy implementation grounded in user needs, research and evidence.
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Proven ability to articulate complex or technical concepts to senior stakeholders.
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Good understanding of education policy and the UK education system (desirable)
You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.
Our Benefits
-
25 days annual leave, plus one extra day for each year of service (up to 28)
-
Additional Oak closure days over Christmas/New Year
-
11% employer pension contribution (with no minimum employee contribution)
-
A 36-hour working week, with half-days on Fridays or every other Friday off
-
Fully remote working — we’ll support your home set-up and offer coworking options if preferred
-
Twice-yearly in-person offsites to collaborate, connect, and have fun
-
A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
-
Location: Remote, but you must be based in the UK with the legal right to work here
-
Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
-
Closing date: 23:59 on Wednesday, 4 February 2026. We’ll be reviewing applications as they come in, and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next Steps
We aim to run a fair, inclusive process that helps people show what they can really do.
Stage 1: Apply (via Applied)
You’ll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by multiple assessors.
Stage 2: Short practical exercise (video)
If you progress, we’ll send you a short brief and a few suggested technologies you could use. You’ll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why.
This exercise is designed to be accessible to both technical and non-technical candidates, so please don’t be put off by it. We are not assessing production quality or technical polish. We see it as an opportunity for you to show us how you approach problems, test ideas, and think differently.
Videos will be scored by a group of assessors using clear criteria.
Stage 3: Interview
A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description.
We’ll share full details, timelines and support as you progress. We’re happy to make reasonable adjustments at any stage.
Use of AI in applications
You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses.
We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone’s experience, they will score poorly.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
The client requests no contact from agencies or media sales.
A place to drive change
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings/training)
Salary: circa £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 per week, Monday – Friday, 9am–5pm
Thousands of families across the country rely on us for safe, affordable and sustainable homes. As we continue to modernise our services and evolve how we work, our technology foundations have never been more important.
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we’re finding new ways to innovate for our customers, strengthen the way we operate, and create a thriving workplace that supports everyone.
If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of our digital operations, this is the place to be.
About the role
Lead, transform, and protect our digital future.
We’re searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You’ll be responsible for ensuring the technology our colleagues and customers depend on is available, secure, resilient and cost-effective—while leading two pivotal functions: Service Operations and Technical Operations.
This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you’re resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation.
Salary
The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements.
If you’re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support.
About you
- Proven experience leading IT Operations in complex, multi-system environments.
- Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity.
- Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
- Technical depth across infrastructure, networking and enterprise systems.
- Experience maturing and enforcing release management frameworks aligned to ITIL best practice.
- Strong understanding of infrastructure and application dependencies during releases and changes.
- Excellent communication, relationship-building and influencing skills at senior levels.
- A proactive, forward-thinking approach to risk, service improvement and operational excellence.
A place to build a future
We’ve got big ambitions, and we’re looking for people who want to grow with us. You’ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment.
What you’ll receive:
- 28 days’ holiday, plus bank holidays, birthday leave, and the option to buy more.
- Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day.
- Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts.
- Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary.
- Family-friendly policies including enhanced parental leave and flexible working.
- Career development through management and leadership training, apprenticeships and more.
This is more than a job—it’s a place where you can make a real difference, be valued and grow your career.
We’re committed to inclusion
We celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive.
If you need reasonable adjustments during the recruitment process, let us know—we’ll make it happen.
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
If you’re looking for a place where you can make a meaningful difference—to society, to our organisation and to your future—apply now.
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc.
REF-226 184
the3million is the largest grassroots organisation for EU citizens in the UK, formed after the 2016 referendum to protect the rights of people who have made the UK their home.
Our work ranges from organising EU citizens’ communities and informing people about their rights, to holding the Government to account on the implementation of the Withdrawal Agreement and advocating for social justice.
We are looking for an experienced and values-driven Community Organiser to lead the delivery of EU Voices, a project aimed at strengthening EU citizens’ communities in the UK through capacity building of civil society organisations (CSOs) and delivering a programme of engagement events and campaigns directly with EU citizens.
The ideal candidate will be passionate about social justice and migrants’ rights, able to plan, deliver and evaluate community engagement events, while also playing a key role in liaising with CSOs and delivering a programme of capacity building activities, enabling networks to be more effective and strategic in making change happen. The role requires strong experience in community organising, participatory approaches and working with diverse, grassroots-led CSOs.
Key responsibilities
1. Community organising and civic engagement
- Lead the planning, delivery and evaluation of the project’s community organising strategy, working closely with the3million’s other Community Organisers to deliver a cohesive programme of opportunities.
- Plan, organise and facilitate listening sessions with EU citizens’ communities in partnership with local grassroots organisations.
- Deliver outreach activities at cultural, educational and community events, including stalls promoting the project and voter registration drives.
- Design and facilitate intercultural dialogue events that build bridges between EU citizens and British residents.
- Ensure all community engagement activities are inclusive, participatory and grounded in lived experience.
- Work with the Communications Manager to effectively promote the project in the media and the3million’s website, newsletter and social media as appropriate.
2. Capacity building for CSOs
- Lead the delivery of capacity building activities for EU citizens’ organisations, coordinating with fundraising, communications and anti-oppressive practices training providers.
- Work closely with grassroots CSOs providing one to one guidance and support, including on organising local engagement events.
- Support CSOs to deliver and implement community organising plans and deliver local outreach and campaigning events.
3. Coordination and project management
- Act as the main point of contact for the3million within the EU Voices consortium, working closely with the Project Coordinator and partners.
- Coordinate activities to ensure coherence, timely delivery and alignment with project objectives and indicators.
- Lead on project planning, internal coordination meetings, and risk management.
- Support monitoring, evaluation and learning processes, including the collection of qualitative and quantitative data from community activities.
4. Stakeholder engagement
- Work with the Head of Policy and Advocacy to ensure community insights and grassroots priorities inform and lead the3million’s advocacy.
- Support the3million’s policy-focused webinars and engagement with UK and EU decision-makers.
- Build and maintain strong relationships with a wide network of external stakeholders including grassroots community leaders and CSOs.
5. Reporting and documentation
- Lead on the3million’s narrative reporting for EU funders, including event reports, progress updates and evidence of impact.
- Ensure accurate documentation of activities, participant engagement and outcomes in line with EU funding and visibility requirements.
- Support the production of case studies, testimonials and stories of impact from participating CSOs.
6. General responsibilities
- Represent the views of the3million at events, conferences and in the media, as appropriate.
- Provide assistance in other areas of the3million’s work as and when deemed necessary by the CEO.
Person specifications
Knowledge and experience:
- Significant experience (minimum 3 years) in community organising, grassroots mobilisation or community development.
- Proven experience working directly with EU citizens or other minoritised, racialised or migrant communities.
- Strong understanding of participatory, rights-based and inclusive organising approaches.
- Experience coordinating complex projects with multiple stakeholders and partners.
- Experience of working with people from different backgrounds, including different language skills, cultures/ethnicities, ages, etc. Comfortable interacting with people who hold different opinions with a view to build mutual understanding and solidarity.
Skills:
- Excellent facilitation skills (experience of running workshops, events, stakeholder meetings)
- Strong written and verbal communication skills, with experience producing funding reports, ability to write clear emails with compelling calls to action and the confidence to speak in public settings
- Familiarity with anti-oppression practices (which can include anti-racism, co-liberatory and intersectional principles) and ability to apply them in practice (centering the voices of racialised, minoritised and under-represented community members in project design and implementation)
- Strong administrative skills, time management and attention to detail, including the ability to set meeting agendas, keep records of volunteers/partners and to follow up on agreed actions
Personal attributes:
- A deep commitment to migrants’ rights and a passion for social justice
- Strong understanding of power, inequity and intersectionality, and how these shape participation and community engagement
- Ability to work independently, managing competing priorities and thrive in a fast-paced environment
- A positive, proactive and solutions-oriented attitude, able to take initiative
- Willingness to travel across the UK
Desirable
- Experience working on EU-funded projects.
- Experience working with EU citizens’ communities or on post-Brexit rights issues.
Before you apply
One of the3million’s core values is equity - we are people led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people.
We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.
You may not have worked in an organisation whose focus is campaigning for migrants’ rights. Or you may have experience in a grassroots setting which is not formalised. Please still consider applying as many other settings offer transferable skills.
If you are from a background that is underrepresented in the migration sector - for example you are from a community that experiences racism, or you have lived experience of migration, or you are a disabled person, or you did not go to University or had free school meals as a child - we strongly encourage you to apply.
We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.
Working conditions
Position: 4 days / week
Duration: three years contract, with possibility of extension, subject to funding
Salary: £38,419
Location: London, UK. Majority home working. Travel will be required - majority within the UK, in addition to trips to Brussels and Rome (all travel expenses covered)
Benefits: 28 days holiday + birthday, bank holidays, contributory pension scheme, flexible working patterns.
Reporting to: CEO
About applying
Apply by submitting an up to date CV and cover letter, detailing your motivations for applying for this post and how your skills, knowledge and experience fit the person specifications of the role. Please note we will not be reviewing applications which do not include a detailed cover letter.
The client requests no contact from agencies or media sales.
Your outstanding management of the Woodland Heritage Skills project will ensure that the project meets its objectives and in doing so help the charity in achieving its mission.
You will be a core part of how Woodland Heritage is achieving its mission and it will be an incredibly rewarding and varied experience!
Your work with the charity will be as part of a small, dedicated team of staff and a wider group of passionate trustees. Everyone will want you to succeed and will support you along the way.
Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy. We do this by championing the good use of home-grown timber from sustainable, productive woodlands for the benefit of present and future generations. Through a combination of demonstration sites, research, education, membership and outreach, we build on the wisdom and skills of the past to weather the challenges of tomorrow.
About the role
- The role is full time 37.5 hours per week for a fixed term of two years, with planned evening and weekend working as required.
- We can offer flexible working and hybrid working. You may wish to work at Whitney Sawmills, Herefordshire, for example for a day per week, though this is not required.
- 25 days plus Bank/Public holidays as paid leave
- Salary £35,000 PA FTE
- Your line manager will be the Chief Executive
- Employer contribution from nest pension
All other terms and conditions will be as per your contract. More details are available via our staff handbook which can be provided to shortlisted candidates.
This role is part of a £238,442 grant from The National Lottery Heritage Fund to create ‘Woodland Heritage Skills’; two years of educational workshops, digital educational assets and collaboration with its members and partners to deliver the charity’s new Open Woods & Workshops initiative.
A tremendous £13,547 of this grant is matched funding from the outdoor furniture B-Corp Gaze Burvill, a corporate member of Woodland Heritage, alongside fellow personal and corporate members of the charity.
About you
You will have a committment to the vision and values of Woodland Heritage and a desire to bring about positive change in the relationship between people and woodlands. You will have demonstrable experience of managing projects, delivering educational impact and a willingness to learn and to be flexible.
Visit our website to download the job specification and learn how to apply. We'd love to hear from you!
Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy.
Actively Interviewing
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Statutory fundraising manager
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About the role
We’re looking for a Statutory Fundraising Manager to lead and grow our statutory income at a pivotal time for Sense. Statutory fundraising is a key growth area, and this role will shape our approach to securing funding from government bodies, lottery funders and public sector partners.
Working closely with the Head of High Value Relationships, the CEO, and senior colleagues across operations and finance, you’ll develop and deliver a clear statutory fundraising strategy. You’ll collaborate with teams across the organisation to design compelling programmes, secure significant funding, and ensure excellent stewardship of our funders.
This is an exciting opportunity for an experienced statutory fundraiser who wants to see their work directly enable high-quality, person-centred services for disabled people with complex needs.
Key responsibilities
- Develop and deliver a statutory fundraising strategy to maximise income from government, NHS, lottery and public sector funders.
- Identify and secure new funding opportunities, including six-figure (and ideally seven-figure) grants.
- Lead the development of high-quality funding bids, working with senior leaders and operational teams to shape strong programme proposals.
- Manage relationships with statutory funders, acting as the main point of contact and overseeing all narrative and financial reporting.
- Take responsibility for statutory income and expenditure budgets, ensuring accurate financial and programme reporting.
- Stay up to date with sector developments to identify emerging opportunities aligned with Sense’s strategy.
- Develop and contribute to partnership and consortia bids with external organisations, academic institutions and service providers.
- Work collaboratively across Fundraising and Marketing and the wider organisation to support shared goals and learning.
- Ensure compliance with GDPR, the Chartered Institute of Fundraising Code of Practice and all relevant policies and procedures.
Some travel will be required to visit Sense services across England, Wales and Northern Ireland.
About you
You’ll be an experienced statutory fundraiser with a strong track record of securing significant funding and managing funder relationships. You’ll be confident working with senior stakeholders, comfortable with financial and impact reporting, and motivated by the opportunity to make a meaningful difference.
You’ll bring:
- Proven success securing income from statutory and lottery funders, including six-figure grants (seven-figure desirable).
- Experience developing funding proposals aligned to organisational strategy, including monitoring and evaluation frameworks.
- Strong experience managing relationships with government and public sector funders.
- Confidence in budget setting, financial reporting and income/expenditure management.
- Excellent written and verbal communication skills, including bid and report writing.
- Strong planning, organisational and stakeholder-management skills.
- A collaborative approach and the confidence to influence senior colleagues.
Desirable experience includes:
- Working with consortia or acting as a lead grant holder.
- Knowledge of tendering, contracting or unit-pricing models.
- Experience using CRM systems, ideally Microsoft Dynamics.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
We believe that every disabled person should have the opportunity to connect with others and be included in the world.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
An exciting opportunity to help turn a new national initiative into reality as it moves from planning into delivery. Over the next year, we will be launching a new, national Foundation Degree while building the foundations of a wider programme of work. This role will play a key role in shaping and delivering our communications during a critical launch phase. The role combines strategic thinking with hands-on delivery, spanning external positioning, marketing for the Foundation Degree, and building the Centre for the Children’s Workforce's longer-term communications capacity. Working closely across the team, delivery partners and external suppliers including our university partner, the role will help ensure that our work is communicated effectively as we grow.
To apply for this role, please submit a cover letter of no more than two pages outlining why you are interested in this role at the Centre for the Children’s Workforce, and how your skills, experience and approach would help you succeed in the role at this stage of the organisation’s development.
Building the workforce that children deserve.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a collaborative and purpose-driven leader with a strong commitment to the welfare of livestock animals to lead and coordinate our technical operations and service delivery.
The ideal candidate will be highly organised, people-focused, able to inspire, manage and develop teams while delivering high-quality training, education, and advice services.
The Technical Lead will manage the Humane Slaughter Association’s (HSA) operational and practical work to promote humane slaughter and transport of livestock (including farmed and wild-caught aquatic species) worldwide. They will lead a small team who undertake the operational work in the field, promoting humane methods for the transport and slaughter of animals killed for food and other products.
The successful candidate will join at an exciting period of growth and reorganisation for the HSA as we introduce online learning, grow and broaden our training and advice services and become an increasingly strong voice for practical improvements to the welfare of animals at slaughter. This is an ideal role for someone who is passionate about making real-world improvements to animal welfare using their technical knowledge and organisational skills.
About the HSA
The Humane Slaughter Association is a unique charity which promotes the welfare of farmed animals ‘Beyond the Farm Gate’; at markets, during transport, at slaughter, and when animals must be killed in emergencies.
Our vision: A world where all farmed animals are transported and killed humanely.
Our mission: To advance and promote the use of humane methods for the slaughter, transport and killing of farmed animals through research and education.
We do this by offering practical advice, training, and education to all those involved in transport, slaughter, or emergency killing of livestock animals, by funding scientific research to develop more humane approaches and advocating for evidenced-based change. Although we are based in the UK, the charity works worldwide to maximise animal welfare.
Job Description and Person Specification
Before applying, please read the HSA Technical Lead Job Description and Person Specification for full details of the role, criteria, application process.
The HSA requests no contact from agencies or media sales.
Before applying, please read the HSA Technical Lead Job Description and Person Specification for full details of the role, criteria and application process.
Please submit a covering letter (maximum 2 sides of A4), via the CharityJob website, describing how you meet the person specification and explaining your motivation for wanting to work with us.
Please include the names of two referees who we may contact if you are shortlisted and specify your current remuneration details and notice period.
The Humane Slaughter Association works to improve the welfare of food animals during transport, marketing, slaughter, and killing for disease control
The client requests no contact from agencies or media sales.
The Harrow Club
West London | Permanent
Charity People is thrilled to be partnering with The Harrow Club to recruit their new Head of Fundraising and Communications. This is a brilliant opportunity to join a respected, community-rooted youth charity at a genuinely exciting moment of growth. If you're someone who loves building relationships, creating clarity and momentum, and shaping a function with purpose at its heart, this could be the perfect next step.
- Salary: £50,000
- Location: Harrow Club, W10
- Hybrid working: 2 days per week in the office
- Hours: full-time, permanent
About The Harrow Club
The Harrow Club is a longstanding and highly respected youth charity working at the heart of some of West London's most disadvantaged communities. For more than 140 years, the organisation has championed local young people, providing universal youth clubs alongside targeted specialist support for those aged 10-21 who need it most.
Each week, the organisation works with up to 500 young people across six youth club sites and a wide range of targeted interventions spanning education, wellbeing, employability and positive life choices. Their model is rooted in trusted relationships, high-quality programmes, and early intervention - helping young people grow in confidence, overcome disadvantage, and move toward a positive future.
About the Role
This is a strategic and hands-on opportunity to lead and shape The Harrow Club's fundraising and communications activity. You'll drive sustainable income growth, raise the charity's profile, and ensure its story is told with clarity, conviction and heart.
This role will suit someone with ambition, emotional intelligence and a strong sense of purpose - someone excited by the chance to build something meaningful and see their work directly translate into better outcomes for young people.
"We are looking for someone with energy, credibility, and purpose. Someone who is motivated by impact, comfortable with responsibility, and excited by the opportunity to build something that really matters. If you want your work to translate directly into better outcomes for young people and families, I would strongly encourage you to apply.
I look forward to hearing from you." Garnet Johnson, CEO
As Head of Fundraising & Communications, you will:
- Lead the development of a cross-organisational fundraising strategy.
- Build a high-performing fundraising and communications function.
- Position The Harrow Club as a credible, high-impact partner.
- Embed excellent stewardship, strong data practice and compliance.
In this role, you'll be the driving force behind an ambitious fundraising programme, shaping a bold strategy, unlocking new income streams, and building a diverse, future-proof pipeline. You'll lead on high-value bids and forge relationships with trusts, foundations, corporates and major donors, creating compelling propositions that inspire long-term support. You will elevate the charity's profile through impactful campaigns, events and content that bring the Harrow Clubs mission to life.
About you
We're looking for a values-driven fundraiser with a strong track record of securing income across trusts, corporates, major donors and/or foundations. A skilled communicator with excellent writing and relationship-building abilities, you're confident managing multiple projects and leading people to do their best work. You're organised, proactive and committed to the mission of The Harrow Club. Experience in communications, digital engagement, campaigns, or knowledge of GDPR and fundraising regulation would be a bonus.
How to Apply
Please send your CV and a cover letter to from our recruitment partner, Charity People.
Your cover letter should respond to these three questions (max. 350 words each):
- Why are you interested in the role at The Harrow Club?
- What will you bring to the role and the organisation's future impact?
- How do your skills and experience meet the essential requirements?
Recruitment Timeline
- Closing Date: February 15thFebruary
- Shortlisting: February 16thFebruary
- 1st Stage Interviews: w/c 23rdFebruary
- 2nd Stage Interviews: w/c 2ndMarch
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
5Rights is seeking to recruit an outstanding professional Senior Public Relations Adviser to support our world-leading NGO at a time of exceptional visibility and opportunity to scale our impact. This is a remote role and can be based either in the UK or Belgium.
About 5Rights
5Rights Foundation exists to ensure a digital world that will serve children and young people today and for future generations. We are a small team of senior professionals and experts delivering change in how the digital world works. We have shifted the narrative and the agenda through provocative comms campaigns (e.g. Twisted Toys), pioneering research (e.g. Pathways) and award-winning tools (e.g. Child Online Safety Toolkit). We continue to drive real-life change thanks to an outstanding track-record of delivering legislation (e.g. Californian Age Appropriate Design Code), policy and regulatory frameworks (e.g. UNCRC General comment No.25), and industry standards (e.g. IEEE 2089).
Role Purpose
The Senior Public Relations Advisor leads 5Rights' external public relations and media strategy, positioning 5Rights as a global authority on children’s rights in the digital environment. The role shapes the public narrative around our mission, ensuring 5Rights’ work achieves maximum visibility, credibility and impact with policymakers, the media, industry and the public.
This is a senior, strategic role requiring exceptional judgement, political awareness and strong relationships across media and stakeholder landscapes.
Key Responsibilities
- Develop and deliver a comprehensive public relations strategy aligned with 5Rights’ mission and policy objectives.
- Position 5Rights as a leading voice on children’s rights in the digital environment in UK, EU and international media.
- Anticipate emerging issues and shape proactive public relations strategies around key policy moments, research releases and advocacy campaigns.
- Protect and enhance the organisation’s reputation, including crisis communications and risk management.
- Build and maintain strong relationships with senior journalists, editors and broadcasters across national and international media.
- Secure high-profile coverage in print, broadcast and digital media.
- Act as principal media advisor to the Executive Director and senior leadership team.
- Support and coach senior spokespeople and youth representatives for media engagements.
- Lead public relation planning for major campaigns, policy launches and advocacy initiatives.
- Advise on strategic partnerships and external engagement from a public relations perspective.
- Represent 5Rights at events, conferences and high-level meetings as required.
- Contribute to strengthening 5Rights’ overall public relations impact by bringing senior PR expertise, networks, and strategic media insight to the team.
Person specification
This is a highly challenging and rewarding position for a professional with the following attributes:
Essential skills and attributes:
- Extensive senior-level experience in public relations, communications, journalism or public affairs, ideally within policy, advocacy, human rights, technology, or social impact sectors.
- Proven track record of shaping national and international media coverage and securing high-profile placements across print, broadcast and digital platforms.
- Demonstrated experience leading public relations and media strategy, including reputation management, at organisational or campaign level.
- Experience advising senior leaders and acting as a trusted public relation expert in high-stakes and politically sensitive environments.
- Exceptional writing and editorial skills, with the ability to translate complex policy, technical and research content into compelling public narratives.
- Deep understanding of media landscapes, political processes and public policy dynamics, particularly in the UK, the EU and internationally.
- Experience of crisis communications and issue management.
- Outstanding judgement and political awareness.
- Strong strategic thinking combined with hands-on delivery.
- Highly developed interpersonal skills with the ability to influence and build relationships at senior level.
- Confident, authoritative and credible spokesperson when required.
- Excellent project management and organisational skills with the ability to manage multiple high-profile priorities simultaneously.
- Ability to work under pressure and respond rapidly to fast-moving external developments.
- Strong collaboration skills and ability to work effectively across multidisciplinary teams.
- High standards of professionalism, discretion and integrity.
- Deep commitment to the mission and values of 5Rights Foundation.
- Resilient, adaptable and solutions-focused.
- Proactive, self-motivated and comfortable working with a high degree of autonomy.
Desirable skills and attributes:
- Experience working on children’s rights, digital rights, technology policy or online safety.
- Experience of international advocacy and global communications.
Practical details
- Location: Remote position in either the UK or Brussels. Some international travel required.
- Salary: €80,000 / £70,000 per annum including all benefits.The final offer will depend on skills and experience.
- One-year contract, renewable dependent on impact.
- Working hours: Full time (38h week), with occasional accommodation necessary for work across time-zones.
- Statutory pension contribution.
- 25 days annual leave per annum.
- Work equipment including a laptop will be provided.
- Starting data: ASAP, depending on notice period.
- Reporting line: Leadership team
5Rights values diversity and we strongly encourage people from under-represented groups to apply for this role. We aim for our recruitment to be inclusive and equitable, and we strive to constantly learn and improve in this regard.
How to apply
Please send your CV and a brief cover letter by 31st January 2026 via our website.
The client requests no contact from agencies or media sales.
Reporting to our Executive Director: Data, Technology and Transformation, you will join an existing senior leadership team to focus on shaping, mobilising and delivering a portfolio of transformation programmes and projects that enable us to achieve RBLs new objectives and to shape the long term change agenda and strategy.
You will lead a high performing team within Change and Transformation including delivery leads, programme managers, project managers and specialist PMO and Change professionals. Key areas of responsibility will include:
- Strategic Leadership: Develop and maintain our change and transformation roadmap and plans, ensuring there is measurable impact, while acting as a trusted advisor to the Executive Board
- Portfolio Management: Engage with our senior leadership community to identify change demands and priorities to ensure a well-integrated and aligned portfolio is developed and maintained
- Delivery and Enablement: Drive the delivery of the change and transformation portfolio, ensuring robust and stretching delivery plans are in place, optimising delivery performance based on insight, best practice and allocation of required resources
- Stakeholder Engagement: Build strong relationships across senior leadership, functional teams, and external partners, leveraging these relationships to enable successful delivery of outcomes
- Resource and Budget Oversight: Lead and ensure delivery of options appraisals and develop clear cases for transformation, designing projects and programmes that are credible with respect to costs, benefits, resourcing, timescales, governance, risk management and organisational capacity
- Change and Transformation Function Management: Lead and develop a high-performing team to include; delivery leads, programme managers, project managers and specialist roles (e.g., PMO, Impact & Evaluation, Change Communications)
Your experience in senior leadership role(s) and your understanding of change models and large scale transformation across people, process, technology and data within an organisation of similar size and complexity will be key to success. You will bring excellent leadership and team management skills, with the ability to inspire and motivate deliver focussed teams of professionals. Previous experience of working in a large charity or social business would be advantageous.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Should you wish to explore a remote working contract (which will not include additional London Supplement to salary) with some travel required, this can be discussed at interview stage.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Private Healthcare
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: First Stage (virtual):17th and 18th February 2026
Second Stage (in person at RBL Haig House office): date/s TBC
Please note that for candidates moving to second stage interview, there will be a Psychometric assessment to be completed virtually between first and second stage.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
