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Thames Valley Air Ambulance
The role: Senior Philanthropy Manager (Major Gifts)
Location: We offer a well‑established hybrid working pattern, with at least two days each week spent at HQ to stay connected and collaborate.
Salary: £38,900 - £43,561
Contract: Full-time, Permanent
About us
Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.
What we are looking for:
We are seeking an exceptional major donor fundraising professional to lead and grow our high-value giving programme. This is a senior, strategic, and hands-on role focused on developing meaningful, long-term relationships with high-net-worth individuals and securing transformational income to support our lifesaving work.
At Thames Valley Air Ambulance, we’re committed to giving everyone in our community the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.
Your role
As the Senior Philanthropy Manager you will lead our major gifts programme, taking ownership of key initiatives including our Chair’s Circle and Philanthropy Board. Working closely with the Head of Philanthropy and Partnerships, you will shape strategy while personally driving significant income through strong relationships and compelling fundraising proposals
You’ll be responsible for:
About you
You are an experienced major donor fundraiser with a proven track record of securing five and six figure high-value gifts and managing senior relationships. You are strategic yet hands-on, with excellent communication, influencing, and relationship-building skills.
We’re looking for someone who:
Why join us?
At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.
If this role sounds like it’s for you, we would love you to apply!
In return we offer a competitive salary and great staff benefits such as.
Our values
We live by our values every day:
Diversity and inclusion
We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.
Safeguarding
We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.
How to apply
To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.
Vacancy Closing Date: Wednesday 22nd July 2026
This post may close early due to high numbers of applications, so you are advised to apply promptly
Interviews will be held: w/c 27th July 2026
TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond.
Thames Valley Air Ambulance is the charity that gives everybody in our community the best chance of surviving and
The client requests no contact from agencies or media sales.
Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)
Location: Lambeth, London
Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Fixed Term Contract (Until March 2027)
Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota. Operating hours of the service 8am- 6pm Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover duty shifts.
We are recruiting for a Duty Independent Gender Violence Advocate (IGVA) who will be working closely with survivors of domestic, and other gender-based abuse to provide high quality independent support, guidance and advice to survivors across all risk levels and their children.
In this role the Duty IGVA is a part of a busy team. The Duty IGVA will be the first point of contact for survivors who have been referred to the Gaia Centre by other professionals. The Duty IGVA also will be responsible for processing any self-referrals of individuals contacting the service and wishing to access support. The Duty IGVA will be responsible for responding to daily enquiries from partnership agencies, public and impacted individuals over the phone and email.
In some circumstances the Duty IGVA will be contacting survivors directly to assess their level of risk and needs to ensure eligibility. The Duty IGVA will be responsible for carrying out and implementing safety plans and needs assessments. The Duty IGVA will ensure an effective handover of the case to the relevant team for ongoing support.
The Duty IGVA will empower survivors by providing them with emotional, practical and personal welfare support. The Duty IGVA will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.
The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety. The jobalso involves working in a fast-paced environment.
As part of this role, you will be required to participate in an out-of-hours on call rota.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 21 July 2026
Interview Date: 30 and 31 July 2026
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2026/27. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Contract: Fixed Term parental leave cover contract – starting in Aug/Sept 2026 and ending on Feb 26th, 2027
Hours: 35 hours per week however some evening, weekend and bank holiday work will be required. TOIL can be accrued and taken as leave in line with Crisis’ TOIL policy.
Location: Canning Town Warehouse, E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.
About the role
We are looking for someone to manage our catering, healthcare and guest welfare services for this year’s Crisis at Christmas. These services offer a diverse opportunity to grow and expand your knowledge in different areas whilst using project management and volunteer management skills to ensure they are delivered in a safe and effective way for our guests. The role requires an ability to recruit, train and manage your own teams of volunteers at the same time as maintaining professional partnership relationships to ensure we can put on a diverse programme of services for our guests.
About you
To be successful in this role you will have…
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 12 July 2026 23:59
Interview process: Competency-based interview + written task
Interview date and location: Wednesday 22 July 2026 at Canning Town warehouse, E16 4ES
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy connecting with people?
Are you an open and straightforward person?
Are you confident speaking in public?
Would you enjoy being part of the local community and showcasing our care home?... If yes, what are you waiting for, apply now!
This role is perfect for a proactive and compassionate Christian who enjoys connecting with our older residents and is able to engage with local churches & community groups*.
We appreciate that each resident has their own individual interests, hobbies, and pastimes, and we support our residents to maintain this important part of their lives. They are actively encouraged to lead the lifestyle that they choose.
Koinonia Home is based in Worthing, West Sussex. and offers accommodation to 38 residents including those living with dementia. View our stunning home here.
Our vision is to empower our residents to live fulfilled lives and flourish in later years. Watch here to learn more about how we care: https://youtu.be/Po6md7pq7nI
Have a watch here of "What it means for us, to work in a Christian Care Home like ours": https://youtu.be/uCa1_BtS34w
Responsibilities:
For more information, please take a look at the Job Description and Person Specification.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours:
Full-time contract: 36 hours per week, Monday to Friday with the occasional weekend work.
Benefits:
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At We Are Survivors, every role exists for one reason: to support male survivors of sexual harms and the people who stand alongside them. While each position has a different focus, they all contribute to helping survivors feel safer, more connected, and better able to move forward in their lives.
The ISVA supports male survivors throughout the criminal justice process, from making an initial report through to the conclusion of any investigation or court proceedings. Alongside providing specialist advocacy within the criminal justice system, the role ensures survivors understand their options, have their voices heard, and receive consistent emotional and practical support throughout their journey. The ISVA also works holistically, recognising that recovery extends beyond the legal process and helping survivors access the wider support they need. We are particularly keen to hear from men who want to support other men through the criminal justice process. We will provide training for the right candidate.
You'll be someone who is comfortable working with trauma and has experience in mental health, support, or community engagement. We're particularly interested in hearing from people who have worked with men, sexual harms, and their loved ones, but we also recognise that great people bring transferable skills and different experiences. If you're committed to learning, building trusting relationships, and making a meaningful difference, we'd love to hear from you.
At We Are Survivors, our values shape how we work every day. Transparency underpins our relationships, creating the openness that abuse so often takes away. Integrity is at the heart of everything we do, recognising that trust is fundamental to healing. Understanding means we take every survivor and their experiences seriously, meeting people without judgment and with genuine compassion. Being Responsive means we're committed not only to supporting survivors today, but also to predicting, educating, and preventing sexual harm against boys and men in the future.
If you're passionate about creating a society where no male survivor is left behind, and you share these values, this could be the role for you.
Why Join Us?
· a competitive salary.
· annual leave package with incremental rises plus bank holidays.
· company sick pay.
· Birthday annual leave.
· monthly clinical supervision.
· pension contribution.
· and a range of discount and benefit programmes.
Apply by sending your CV and a short supporting statement (max 2 pages).
In your supporting statement, we want you to answer these two questions:
• How can your experience support male survivors to thrive?
• How do you meet the role profile?
Ensure you answer ALL elements in your CV or supporting statement.
Interviews are expected to take place on 27th and 28th July; we reserve the right to interview and close the recruitment process early if satisfactory applicants.
By applying for any of the above roles, you confirm that you have read and agree to our Privacy Notice
The client requests no contact from agencies or media sales.
14 hours per week | Home based with regular travel across Fenland
Salary: SCP 25-29 (£36,363-£39,862 per annum FTE)
Fixed term until 31 March 2027 or the return of the substantive postholder, whichever is sooner
Do you believe communities have a vital role to play in improving health and wellbeing?
We are looking for a skilled and motivated Project Manager to lead our Fenland Community Cancer Champions project during a period of maternity cover.
This is an opportunity to make a meaningful difference to people affected by cancer by working alongside volunteers, community groups, health organisations and local partners to improve awareness of cancer, reduce barriers to support and strengthen community networks across Fenland.
About the role
As Fenland Community Cancer Champion Project Manager, you will coordinate the delivery of a community-based cancer awareness project that empowers local people with information, promotes wellbeing and helps tackle health inequalities.
The role combines project management, partnership working and community development. You will:
About you
We are looking for someone with:
Experience of health-related projects, working with underserved communities, CRM systems or funding development would be an advantage.
Why join Cambridgeshire ACRE?
Established in 1924, Cambridgeshire ACRE works alongside rural communities across Cambridgeshire and Peterborough to help local people create positive, lasting change.
We offer:
How to apply
Please visit the attached recruitment pack and job description, then submit your application as requested.
Closing date: 8.00am, 20 July 2026
Interview date: 5 August 2026
Cambridgeshire ACRE is an equal opportunities employer and welcomes applications from all sections of the community.
The client requests no contact from agencies or media sales.
Methodist Church Connexional Faith-Rooted Community Organising Officer
Salary: £48,129 per annum (including London weighting for hybrid working arrangements. Homebased salaries may differ)
Contract: permanent
Hours: full-time (35 hours)
Location: This is a hybrid position, with an average minimum of 2-3 days based in our London office, with the rest working remotely from your home, and some travel around Britain. However, homeworking arrangement requests will be considered.
The Vacancy
This is an exciting role advocating for and delivering faith-rooted community organising (FRCO) practices in the Methodist Church, to support organising for justice, develop existing congregations and begin new forms of Christian communities.
The successful candidate will develop and implement the Church’s FRCO strategy and grow a network of officers based in Methodist Districts around Britain in support of our vision to become an inclusive, justice-seeking, evangelistic, growing Church.
You will be a member of the Justice Team, working collaboratively with the Evangelism and Growth Team and others. You will also be part of the wider Mission Team, playing a key role in the implementing its strategy in response to Our Calling and the Methodist Way of Life.
In this post, you will focus on the following priorities:
· Developing and implementing a Connexional FRCO training strategy
· Refining and embedding the theological foundations of faith-rooted community organising
· Developing and sustaining a network of district officers
· Leading on the development of external partner organising relationships
About You
The ideal candidate will need the following:
· Leadership experience in community organising, in the church or justice contexts
· Ability to reflect theologically with diverse audiences
· Abilities as a skilled communicator and trainer
· Being able to handle complexity, think strategically and build relationships.
This post carries an occupational requirement for the post holder to be a Christian (in accordance with the Equality Act 2010).
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
Closing Date: Thursday 16th July
Interview Date: Monday 3rd August, in person at Methodist Church House
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
ABOUT THE ROLE
The Head of Communications has responsibility for Ubele’s internal and external communications and digital activities in support of our strategic aims as well as oversight of communications across special projects. Central to the Head of Communications’ role is responsibility for:
KEY RESPONSIBILITIES
General Responsibilities/duties:
Brand and marketing
Planning & Delivery
Events
Line management
General
PERSON SPECIFICATION
Experience
Knowledge
Skills and Abilities
Personal Qualities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Domestic Abuse Practitioner
Location: Burnley
Salary: £27,500
Contract Type: Permanent
Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
About Safenet
We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.
We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.
Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.
Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.
“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”
About the role
An exciting opportunity has arisen within SafeNet for a Domestic Abuse Practitioner.
Using your experience of delivering support or recovery services, you will provide high quality and pro-active front line service to victims of domestic abuse helping to keep them safe. You will be assessing risk, completing safety and support planning, and ensuring the service offer is accessible and inclusive to all.
We are looking for high calibre, passionate, caring individuals who are excellent team players and are committed to providing high quality, trauma informed services for victims and survivors of domestic abuse.
For further details about the roles, please refer to the relevant role profile.
Domestic Abuse practitioner (35 hours) this will be on a 4 week set Rota which includes days , evenings and weekend working.
For further information about the role, please visit the Role Profile.
What we are looking for
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
You might come from:
You will bring:
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
Essential Core Skills
Health & Safety Awareness
All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 24/07/2026
We can’t wait to welcome you to our team!
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented. SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803.
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
The client requests no contact from agencies or media sales.
· Birmingham Hospice is looking for a talented Retail Communications Officer to join our Income Generation and Marketing Team.
· With 26 charity shops and more on the way, retail is vital to how we fund our care - and we need brilliant communications behind it.
· This is a brand-new position with scope for a keen digital marketer to shape the role as their own.
· It’s a hybrid role split between our offices in Selly Park and Erdington, our shops and home.
What you'll be doing
· Producing compelling content for all social media platforms including TikTok and Instagram.
· Under the guidance of marketing and retail managers, coming up with ideas for campaigns that help drive retail income, donations and footfall.
· Marketing house clearances, furniture collections and new shop launches.
Who we're looking for
· A creative, enthusiastic communicator with a passion for social media and an ability to confidently produce content that connects
· A candidate with experience as a digital marketing executive, digital content creator, marketing assistant or similar.
Essential
· Excellent written communication, organised, with attention to detail
· Experience creating graphics, reels and editing in-app and in Canva and InDesign (or similar)
· Full driving licence, access to car and happy to travel between shops.
· Happy to bring a selection of best social media content to interview.
Why work at Birmingham Hospice
Every pound raised in our shops helps fund free care for local patients and families facing terminal illness. You'll work alongside people who genuinely believe in what they do, with flexible working, real autonomy, and the chance to see your content directly drive something that matters.
Important details
£30,484 - £33,037, depending on experience
Closing date: Midnight on Sunday 19th July 2026
Stage one interview (Teams) – 23rd or 24th July 2026
Stage two interview – in person – 30th July 2026
We believe that anyone with a terminal diagnosis deserves to live well and make the very most of the time that remains.


The client requests no contact from agencies or media sales.
This is a defining moment for the National Forest. With a renewed Vision, our purpose is clear: to harness the transformative power of forests to restore nature, connect communities, and drive enterprise for a positive future. Over 30 years, this 200 square mile landscape has been reshaped, more than 10 million trees planted, and forest cover increased from 6% to 26%. Now, we are ready to build on this success within the National Forest itself, enabling three new national forests and championing a forest network for England.
We are now looking for a Project Manager to join us to take forward this work on new national forests. This role is full-time, working 37 hours per week for a fixed-term contract to 31 March 2031, with the potential for extension depending on funding.
Our Commitment to You
- Salary of £43,500 - £48,575
- Civil Service Pension scheme
- 30 days’ annual leave plus 10.5 days’ public and privilege holidays
- Staff bonuses
- Flexible working options
- Cycle to Work Scheme
- Employee Assistance Programme
- Discounts on gym memberships
Your Role in Growing Our Forest Story
As the New National Forests Project Manager, you’ll lead on effective project management of centralised activities for the three new national forests.
Specifically, you’ll manage the centralised reporting of progress, targets and budgets, liaising closely with the programme managers for each new national forest.
You’ll also provide technical support and advice on land use issues, including forest creation grants delivery, habitat management and land use planning, writing briefings and policy papers.
Additionally, you will:
- Liaise with external partners including government departments, statutory agencies, NGOs and wider partners
- Procure and contract manage consultancy works
- Support communications, advocacy and funding work for new national forests
What You’ll Bring
To be considered as a Project Manager, you will need:
- A relevant degree-level / professional qualification, or at least five years’ work-based experience in a similar role
- Proven experience of project managing partnership projects to deliver positive place-based or environmental outcomes
- Experience of building productive relationships at all levels with external delivery partners and funders
- Knowledge of land use and environmental policy and practice, including incentives and regulation
The client requests no contact from agencies or media sales.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
Carry out structured triage to identify needs, priorities and risks
Manage expectations clearly and sensitively
Identify safeguarding concerns and follow organisational procedures
Make timely referrals to internal services and external partners
Maintain clear professional boundaries while offering a warm, person-centred response
Record all contacts accurately and promptly on the organisation’s CRM system
Maintain clear, concise and professional case notes
Ensure confidentiality, consent and data protection requirements are met
Work closely with advisers, service coordinators and partner agencies
Take part in team meetings, supervision and training
Keep knowledge up to date on welfare benefits, services and local provision
Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
Experience in frontline information, advice, triage or high-volume customer contact work
Confidence handling calls from people who may be distressed, anxious or frustrated
Strong listening and questioning skills
Ability to assess urgency and risk and take appropriate action
Clear verbal and written communication skills
Experience using a CRM or case management system
Good general IT skills including email and Microsoft applications
Understanding of confidentiality, safeguarding and professional boundaries
Awareness of issues affecting older people and carers
Commitment to equality, diversity and inclusion
Empathy, patience and a non-judgemental approach
Desirable
Experience in the voluntary sector or health and social care
Knowledge of welfare benefits, housing or adult social care
Experience of face-to-face advice or reception-based work
Knowledge of local services in Bromley or Greenwich
What we offer
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
Pension scheme with 5% employee and 3% employer contributions
Employee Assistance Programme offering 24/7 support
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Permanent
Hours: 37.5 hours
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
As part of this role, you will be required to participate in an out-of-hours on call rota
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 9 July 2026
Iterview Dates: 15 and 16 July 2026
The client requests no contact from agencies or media sales.
OVERVIEW OF THE POST
Groundwork Greater Manchester is an environmental and social regeneration charity, and member of the national Federation of Groundwork Trusts, working through partnerships to deliver a greener more resilient city region with stronger, healthier communities, responsible businesses and enhanced prospects for all local people.
You will join the Homes Team and assist the Water Efficiency Lead in the delivery of Water Efficiency projects. The team deliver Water Efficiency audits across the Northwest to businesses and schools. Audits include behaviour change, Water Literacy Awareness, providing and installing water efficiency devices, identifying and fixing water leaks, and promoting and facilitating rain water harvesting and sustainable drainage solutions to reduce water consumption.
You will be required to develop good working relationships with project partners and colleagues and liaise with other members of Groundwork staff delivering similar or complementary services.
You will generate and respond to referrals and be responsible for providing effective support and customer service. Both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings. You will attend relevant team meetings/training to raise awareness of the programme and to develop/improve skills.
ROLE & MAIN PURPOSES OF THE POST
· Assist the Water Efficiency Lead to deliver commercial and domestic water audits across the North West of England by being responsible for responding to referrals, making bookings and customer service and engagement.
· Identify and engage key stakeholders who are able to help Groundwork access opportunities to deliver the service.
· Work with delivery staff to ensure that the project meets all the client’s requirements
· Liaise with householders, schools and businesses on a day-to-day basis and build good/positive working relationships with them.
· Provide advice and follow up support to householders, businesses and schools to encourage them to further reduce their water consumption, and make cost savings by making changes to their behaviour.
· Provide water saving reports to customers on their usage and possible savings answering any queries they may have.
Business & Service Development
· Manage relationships at a programme level to support project delivery and development.
· Use relevant internal and external data to inform service development and practice.
· Work closely across internal teams, Groundwork UK and other Groundwork Trusts where appropriate to develop services and share learning.
Financial & Resource Management
Understands and manages resources for specific tasks and activities
People Management & Development
· Embeds the Trusts culture and values through your own behaviour and providing supportive challenge to others
· A commitment to share specialist skills and knowledge with others
· Ability to communicate project status to all stake holders as required
Internal Management
· Supports delivery of business improvement priority plans within the Homes team
· Ensure GDPR across all projects
Other
· Eg Deputise for Homes Team to cover short-term capacity gaps and absence
Perform all other duties as assigned
The client requests no contact from agencies or media sales.