Supporter experience officer jobs

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

About the role

If you are interested in keeping the UK's wonderful heritage of church buildings open and in use and want to take the next step in your finance career, then this is an exciting role for you. Come and join a small team at the National Churches Trust and work alongside the Head of Finance and the Finance and Governance Officer by managing the charity’s day-to-day financial operations, ensuring accuracy, compliance, and timely reporting.

We’re looking for someone who can work collaboratively, is detail-oriented and will enjoy being involved in our important work as we expand our reach across the UK. If you enjoy all aspects of financial operations and are keen to develop new skills - and would get satisfaction knowing your work supports the conservation of some of the nation’s most important buildings - we would love to hear from you.

About the National Churches Trust

We want to keep the UK’s wonderful collection of church buildings well maintained, valued and in use. Working on the ground in all four nations, we support churches of all denominations. Our vision is to see open churches thriving at the heart of communities.

Our mission:

We Speak Up: churches are valued and supported

We Build Up: churches are well maintained, adaptable and in good repair

We Open Up: churches are sustainable, open and welcoming support

Our values:

Being straightforward in responding to others’ needs

Providing support that makes a difference

Joining forces to achieve greater impact

Driving change that brings our vision closer

To find out more about this role, please visit our website via the ‘Apply’ button, where you can download the information pack, including the job description and person specification.

Closing date: Sunday, 17 May, midnight.

Interview date: Thursday, 4 June, in Westminster, London.

Fourth Monkey, the home of innovative and transformative actor training, is looking for a student
services professional to help develop our student experience. You will join a small and dedicated
community of professionals at Fourth Monkey. Your specific responsibility will be to develop our
support services for students from general advice to disability support. We are a small training
establishment and offer actor/maker CertHE and BA degrees. You will join a Student Experience and
Academic Services team.

We are looking for a compassionate and thoughtful person interested in providing support to a diverse
community of artists. You might be someone looking to step up into a management role or you might
be stepping away from a larger university. You’ll have experience in one or more areas of student
services and have been involved in supporting students experiencing difficult times. You will help us
with imaginative ways of sourcing help for students and the role will mean you work with the whole
Fourth Monkey team from the teaching practitioners to fundraising. Experience of working with
creative arts students would be helpful but is not essential. Experience of supporting students is
essential.

This is a revised role designed to support Fourth Monkey in creating appropriate arrangements to
support the student experience and work closely with staff supporting the academic experience,
admissions and Fourth Monkey’s practitioners leading and delivering our courses. The role will include
individual delivery of support for students, signposting them to online and digital support services
offered by Falmouth University and developing and extending our own support services for students. It
is essential that the post-holder has experience of implementing (at whatever level of support)
appropriate safeguarding procedures to support students, including those with mental health crises.
Please note that this role is likely to require a Disclosure and Barring Services check.

About Action Duchenne 
Action Duchenne supports, empowers and equips every DMD community in their journey from diagnosis and beyond.

Duchenne Muscular Dystrophy (DMD) is a muscle wasting condition for which there is no cure, but we journey alongside communities to empower them and provide information for them to make informed decisions. Action Duchenne has a team of passionate, supportive staff who are keen to do more for families living with Duchenne and has a number of staff with direct lived experience. 

At Action Duchenne, values are more than words—they shape how we work and interact every day. For this role, we are looking for a team member who can reflect our values: 

• Supportive – Actively assist colleagues and stakeholders, fostering a culture of collaboration and reliability. 

• Empathetic – Approach challenges with understanding, considering the impact on people internally and externally. 

• Respectful – Ensure all communications and decisions uphold dignity and fairness, especially when handling sensitive matters. 

• Community Focused – Make decisions that strengthen our community, ensuring all activity supports inclusive engagement and shared purpose. 

• Inclusive – Promote accessibility and equity, ensuring everyone feels valued and heard. 

The Events Officer will embody these values in every aspect of planning, delivering and evaluating events. 

What we offer: 

• 24-hour confidential Employee Assistance helpline 

• Private health insurance 

• Flexible hours 

• 5% employer pension contribution 

Main Purpose of the Role 
This new role aims to support the design, coordination and delivery of Action Duchenne’s events portfolio, including the Annual Community Summit, regional meetups, workshops, and online events. The role will ensure smooth operational delivery, high‑ quality participant experiences, accessible information, and effective logistics‑ and supplier coordination. 

This role contributes directly to our organisational impact by ensuring families, young people, professionals and partners have access to engaging, supportive and well managed events. This is a brilliant opportunity for someone who enjoys a challenge, is incredibly organised with excellent project management skills, close attention to detail, creativity and a passion for supporting every DMD community. 

 Specific Tasks 

1. Event Coordination and Logistics 

• Support the planning and delivery of the Annual Community Summit, working closely with the Chief Scientific Officer, Director of Fundraising and Communications, and wider team. 

• Coordinate logistics for in‑person and online events, including venue liaison, catering, accessibility arrangements, equipment, travel, accommodation and schedules. 

• Ensure event details are accurately published and updated across relevant platforms (website, CRM, communications channels). 

• Manage registration processes for all events and ensure attendees receive timely, accurate joining information. 

• Support the organisation of regional meet‑ups and workshops, ensuring venues, facilitators and resources are in place. 

2. Administration and Operational Delivery 

• Maintain clear and accurate administrative systems, including event checklists, timelines, risk assessments and evaluation forms. 

• Track planned expenditure and ensure costs align with budgets, escalating issues where necessary. 

• Prepare and maintain event collateral (slides, handouts, resources, signage), ensuring accessibility and brand consistency. 

• Provide administrative and practical support during events (both online and in person), including setting up webinar sessions and coordinating pre and post event meetings internally. 

3. Stakeholder and Supplier Management 

• Liaise with venues, suppliers, speakers, exhibitors and partners to ensure high quality event delivery. 

• Develop positive working relationships with internal colleagues to ensure a joined-up programme across support, communications and scientific teams. 

• Provide excellent customer service to participants, responding promptly and sensitively to enquiries, access requirements and logistical questions. 

4. Community and Engagement Support 

• Collaborate with Support Team colleagues to ensure events reflect community needs and priorities. 

• Support the promotion of events through the Communications Officer, ensuring timely provision of copy, event information and updates. 

• Encourage and support attendance from families, young people, professionals and community partners. 

5. Data Management, Monitoring and Evaluation 

• Ensure accurate data entry in CRM systems (eTapestry or similar) for attendee lists, engagement tracking and follow up actions. 

• Collect and analyse feedback, producing short evaluation summaries to inform future planning. 

• Track attendance, trends and logistical improvements, contributing to quarterly reporting. 

6. Risk, Compliance and Quality Assurance 

• Support event risk assessments and ensure compliance with safeguarding, accessibility and GDPR guidance. 

• Ensure that content and delivery meet Action Duchenne’s quality standards and reflect the needs of families affected by Duchenne. 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets. 

Key Performance Indicators (KPIs) 

• Event logistics prepared within agreed timelines 

• Accurate event information published and updated within required timeframes 

• Participant satisfaction and engagement measured through surveys 

• Conference and event attendance targets met 

• CRM data entry completed within 2 working days of events 

• Budget expenditure tracked monthly with minimal variance 

• Effective delivery of regional and online events aligned with pre-agreed schedule 

Person Specification 

Knowledge & Experience 

Essential

• Experience organising in person events from start to finish for over 300 attendees. 

• Experience liaising with suppliers, venues and speakers. 

• Experience with CRM/data entry, with close attention to detail. 

• Experience organising and hosting remote events. 

• Understanding of hybrid events. 

Desirable

• Experience in the charity sector. 

• Knowledge of Duchenne or similar life-limiting conditions. 

Skills & Abilities 

Essential

• Strong interpersonal skills, with the ability to build trust, motivate teams and develop positive relationships with beneficiaries, staff, volunteers and external partners. 

• Understanding of the importance of safeguarding around events. 

• Exceptional communication skills. 

• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines. 

• Analytical and data literate, able to interpret performance data, identify trends, and use insight to drive improvement. 

• Skilled in problem solving, with a proactive, solutions focused approach. 

• Ability to be assertive while maintaining empathy, particularly when supporting teams dealing with emotionally complex situations. 

• Digital proficiency including Microsoft Office, CRM systems and digital communication tools. 

Attributes 

Essential

• Emotionally intelligent, reflective and able to manage sensitive issues with empathy and professionalism. 

• Values driven, compassionate and committed to improving the lives of individuals and families affected by long term or life-limiting conditions. 

• Resilient and adaptable, able to navigate complexity. 

• Creative, dynamic and innovative, with the ability to take ideas from concept to delivery. 

• Demonstrable commitment to equity, diversity and inclusion. 

• Personally, and professionally, responsible with high standards of integrity and accountability. 

• A sense of humour and the ability to bring warmth and humanity to the role. 

Closing date: 25 May 2026 at 9am, with first round, online interviews aiming to take place in week commencing 8th June. 

Salary: £26,978 - £29,663 (Grade A)

Contract: Permanent

Hours: 37 hours per week

Location: Manchester / Hybrid

We’re looking for an enthusiastic and driven Communications and Engagement Lead to help shape how students are represented, heard and connected across Greater Manchester.

The Greater Manchester Students’ Partnership (GMSP) brings together students’ unions from across the city region to collaborate, campaign and influence on behalf of students. As Communications and Engagement Lead, you’ll play a key role in telling that story — creating engaging content, supporting regional campaigns and helping to grow a partnership that’s entering an exciting next phase.

This is a varied, fast‑paced role where no two days are the same. You’ll own GMSP’s digital channels, work closely with elected student officers and partner students’ unions, and support activity that amplifies student voice at a city‑region level. Alongside creative communications, you’ll also gain experience of partnership working, events and governance — building a strong foundation for future career development.

About you

This role is ideal for someone early in their career who’s motivated, proactive and excited by making real impact. You’ll bring experience from communications, marketing, campaigns or engagement‑focused work, and you’ll be keen to learn, grow and take ownership of your work.

You’ll also demonstrate:

• Strong content creation skills, with the ability to tell compelling stories across digital and social platforms.

• Confidence working with a wide range of people, including students, elected officers and external partners.

• The ability to manage multiple priorities and stay organised in a busy environment.

• A collaborative, can‑do approach and the confidence to use your initiative.

• A genuine interest in student representation and making a difference at a regional level.

Why work with us?

You’ll be part of a growing regional partnership focused on improving the student experience across Greater Manchester. This role offers the chance to build your skills, shape creative campaigns and work alongside students and professionals from across the city region — all while contributing to meaningful change for students.

If you’re looking for a role where you can develop quickly, work creatively and see the impact of your work, we’d love to hear from you.

For further information and to apply, please click the apply button.

Closing Date: 23:59pm on Sunday 31st May 2026.

Interview Date: Monday 15th or Tuesday 16th June 2026.

We’re looking for a Volunteer Experience Manager to support our incredible volunteers and their pets, who bring joy and comfort to people across hospitals, care homes, schools and communities nationwide.

What you’ll do

Reporting to the Chief Executive, you’ll:

• Lead and develop our Volunteer Experience Team, who provide day-to-day phone and email support to our 6,000 volunteers, ensuring volunteers receive outstanding support from first enquiry to retirement
• Support our network of around 80 Volunteer Area Coordinators, helping them support local PAT volunteers 
• Deliver our Volunteer Engagement Strategy, making volunteering with PAT easy, rewarding and well‑supported

About you

You’ll bring:

• Proven experience in volunteer management
• Great people management
• Excellent communication and relationship‑building skills.
• Experience in managing busy, volunteer‑facing services
• Experience using CRM systems and working with data and KPIs.
• A hands‑on, friendly leadership style and a genuine commitment to PAT’s mission.

Why join us?

Alongside working with inspiring volunteers and their amazing pets, you’ll enjoy:

• 28 days annual leave
• Hybrid working
• Health cash‑back plan and Employee Assistance Programme
• Employee discounts and flu vaccination
• Dog‑friendly office
• Opportunities to attend events such as Crufts

Pets As Therapy is committed to equality, diversity and inclusion, and we welcome applications from everyone.

Note - this role is hybrid and you will need to be in our office in Oxfordshire 2 or 3 days a week

Interviews will be held in person on Monday 18th May

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)

Location: Camden (Head Office)/Hybrid (with potential for Hybrid working)

Hours: 37.5 hours per week 

Interview Date: Friday 22nd May 2026 (Online)

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Executive Assistant at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Our Executive Team plays a vital role in providing strategic leadership across the organisation, ensuring strong governance, accountability and compliance while driving innovation and continuous improvement. The service operates in a dynamic, mission‑driven environment where collaboration, compassion and professionalism are central to everything we do.

About the Role

As Executive Assistant, you'll be part of a dedicated and values‑led organisation, contributing directly to the effectiveness of senior leadership and governance structures that underpin our ability to deliver high‑quality services to survivors. This is an opportunity to make a meaningful impact by supporting the leadership and governance of an organisation committed to social change and equality.

About You

You're an experienced or can demonstrate you have the skills to be a highly organised Executive Assistant who enjoys supporting senior leaders and helping things run smoothly behind the scenes. You’re comfortable working closely with the CEO, Executive Team and Board of Trustees, providing discreet, reliable and proactive support.

You’re confident in coordinating meetings and governance activity, keeping records up to date, and managing multiple priorities with care and attention to detail.You need to be IT proficient to manage digital systems, streamline workflows and support day to day operations efficiently. You need to have advanced skills in Microsoft Word and Excel experience with Microsoft teams and zoom for virtual meetings. 

We are also looking for you to be able to manage shared drives and digital filing systems. Positive, pro-active and adaptable, you respond well to changing needs and are happy to support occasional evening trustee or sub‑committee meetings as part of the role.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Position: Operations Officer

Location: London or Bath, with a minimum of 3 days per week in the office

Contract type: Full-time, permanent

Salary range: £30,000-40,000

Reporting to: Deputy Chief Operating Officer

Applications: Please apply here by 25 May

About EJF

The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change.

EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them.

Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions.

EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join us.

About the role

This is an exciting opportunity for an operations professional who shares EJF’s commitment to environmental justice and is ready to take on real responsibility across a fast-growing global non-profit organisation.

As Operations Officer, you will play a hands-on role in keeping EJF's international operations running smoothly across 16 countries on four continents, with a particular focus on our five European offices.

Your remit will be broad. From ensuring offices function efficiently and IT systems operate safely, to providing HR support to line managers and coordinating across teams in multiple time zones, no two days will look the same. Over time, you will develop a working knowledge of the full operational landscape of an international NGO, building skills and experience across functions that few comparable roles can offer.

You will bring at least three years of experience in an operations, coordination, or administrative role, ideally in an international or multi-site environment. You will also have strong organisational skills, sound judgement, and a proactive, problem-solving mindset.

This is a role for someone who takes pride in getting things right, thrives on variety, and wants to contribute meaningfully to an organisation working on some of the most urgent environmental and human rights issues of our time.

Key responsibilities

• Operations, Systems & IT Support: This includes user onboarding; troubleshooting technical issues with our hardware or software (calling in external support when needed); managing access and settings; and supporting digital security procedures.

• HR & People: This includes implementing recruitment and induction processes; maintaining staff records and ensuring timely staff reports and appraisals; supporting effective transactional HR services across European offices; and answering ad hoc staff queries.

• Office management: The role will ensure that offices in the UK, Belgium, France, Germany and Spain run efficiently and provide staff with excellent places to work and collaborate.

• General Administration & Organisational Support: This will include managing shared inboxes and calendars; supporting significant procurements and associated financial processes; maintaining institutional registrations and log-ins with relevant entities; implementing systems and processes across the team as required; organising all-staff and management team meetings; and providing ad hoc support for events and other administrative tasks.

Essential skills and experience

• Demonstrable commitment to EJF's vision, mission and values and a determination to change the world for the better.

• At least three years’ experience in an operations, coordination, or administrative role, ideally within an international or multi-site environment.

• Strong organisational and time-management skills, with a proven ability to juggle competing priorities and deliver consistently to deadlines.

• Excellent written and verbal communication skills in English, with the confidence to liaise with colleagues, partners and suppliers across diverse cultures and time zones.

• Sound judgement and discretion when handling confidential or sensitive information, including HR and personnel matters.

• A proactive, hands-on, problem-solving mindset, with strong attention to detail and a willingness to take ownership of tasks from start to finish.

• Confident IT user, with proficiency in Microsoft Office and/or Google Workspace and the ability to learn new systems and tools quickly.

• A team player who collaborates effectively across functions, geographies and time zones, and who is comfortable supporting colleagues at all levels of the organisation.

• Fluency in English.

Desirable skills and experience

• Experience working across more than one operational discipline (HR, IT, facilities, finance).

• Professional-level French, German or Spanish.

• Experience working in a non-profit, international NGO or other mission-driven organisation.

We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don’t meet every requirement, we would still love to hear from you.

What we offer

We offer a rewarding package designed to support your well-being, flexibility, and professional growth:

• 22 days’ annual leave (exclusive of bank holidays), increasing with each year of service, plus additional paid leave between Christmas and New Year.

• Private healthcare package.

• Generous pension scheme, with employer contributions increasing over time.

• Flexible working hours and hybrid working (typically 3 days in the office / 2 from home).

• Cycle-to-work scheme.

• A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression.

• The chance to contribute to an organisation delivering real-world impact for people and planet.

Application process

To apply, please complete the application form here. This includes:

1. A personal statement outlining your suitability for the role (max 2 pages)

2. Your CV (max 2 pages)

The deadline for applications is 25 May.

Interview processes for different roles will vary, but is likely to include three stages: a short screening call, a panel interview with a task relevant to the role, and a final interview.

Only shortlisted candidates will be contacted.

Candidates must have the legal right to work in the United Kingdom.

EJF is an equal opportunity employer, committed to diversity within the workplace.

Harris Hill has an exciting opportunity for a Fundraising and Marketing Officer, to join an international charity from 9th March for 2-3 months, to cover a leaver and interim recruitment period.

The role is full time, on a hybrid basis, with one day per week being either a Tuesday or a Thursday. This day may need to change week to week.

As the Fundraising and Marketing Officer, you will sit within the Marketing and Communications team, supporting the organisation with the creation of supporter communications for email, web, and social media. You will also need to have experience of tools like Canva for design, or have a creative mind to be considered e.g. to create content for social media, email and website etc.

We are looking for someone with prior charity fundraising experience, based in London, or who can get to their office near London Bridge. 

A full JD can be provided upon request, so if you would like to learn more, please apply for further details. 

Role Purpose

This is a hands‑on, creative role at the heart of Citizens Advice Doncaster Borough. You’ll lead and deliver clear, engaging, and accessible communications that put our services on the map, bring our impact to life, and help more people access the advice they need. With a strong focus on digital communications, public engagement, presentations, campaigns, and coordinating a borough‑wide VCSE network, you’ll be the voice and connector of our service across Doncaster.

Job Summary

As our Communications & Community Engagement Officer, you’ll plan, create, and deliver high‑quality communications and engagement activity across digital, print, and face‑to‑face channels. From managing our social and digital platforms to delivering confident in‑person updates and sessions, you’ll make sure our message is clear, consistent, and compelling. You’ll lead and coordinate a VCSE network, bringing organisations together through events, updates, and shared opportunities, while building strong relationships with partners and stakeholders. Through your work, Citizens Advice services, impact, and client voice will be visible, trusted, and well understood across the borough.

Key Duties and Responsibilities

Communications & Digital Engagement

• Develop and deliver an integrated communications and engagement plan aligned with organisational priorities.

• Manage and grow Citizens Advice Doncaster Borough’s digital presence across social media platforms (Facebook, X/Twitter, Instagram, LinkedIn, WhatsApp).

• Plan, create, schedule, and evaluate content using a communications calendar, including seasonal messages and awareness campaigns.

• Monitor and analyse social media and website analytics to improve reach, engagement, and effectiveness.

• Maintain and update website content, ensuring accuracy, accessibility, and consistency of messaging.

• Produce engaging materials including articles, case studies, podcasts/audio content, videos, and graphics.

Marketing, Publications & Media

• Produce and circulate a monthly Citizens Advice newsletter via Mailchimp.

• Coordinate consistent strategic messaging across all communication channels (website, social media, newsletters, events, partner communications).

• Design and prepare promotional materials such as leaflets, posters, banners, and digital assets (print and PDF).

• Build relationships with local press, radio, councils, and partner newsletters to secure coverage and profile‑raising opportunities.

Community Engagement, Events & Presentations

• Plan and deliver community engagement activity including outreach events, workshops, talks, AGMs, briefings, and awareness sessions.

• Deliver regular updates and in‑person sessions to partners, stakeholders, community groups, and VCSE organisations.

• Confidently represent Citizens Advice at meetings, forums, and public events across Doncaster.

• Capture and share client, volunteer, and staff experiences to demonstrate service impact.

VCSE Network Coordination

• Lead, manage, and develop Citizens Advice Doncaster Borough’s VCSE network.

• Coordinate network activity including maintaining mailing lists, circulating updates, organising meetings and events, and sharing opportunities.

• Act as a central point of contact for VCSE partners, supporting collaboration, information‑sharing, and engagement across the borough.

Campaigns & Research Support

• Support local and national research and campaigns by gathering insight into clients’ circumstances through agreed channels.

• Contribute to campaign planning, priority awareness activity, and trustee awareness initiatives.

• Ensure campaign messages are reflected clearly and consistently across all platforms.

Collaboration & General Duties

• Work collaboratively with colleagues to ensure communications support service delivery and organisational priorities.

• Support internal communications and staff engagement initiatives.

• Attend relevant meetings, training, and sector events.

• Undertake training required for the role and carry out other appropriate duties.

Person Specification

Essential

• Experience in communications, engagement, marketing, or a strong public‑facing role.

• Excellent written and verbal communication skills, including presentation skills and confident public speaking.

• Ability to deliver clear updates, briefings, and in‑person sessions to varied audiences.

• Strong digital skills, including social media, email newsletters, content creation, and analytics.

• Highly organised, with the ability to plan, prioritise, and manage multiple workstreams.

• Proactive, creative, and able to work independently and as part of a team.

• Friendly, approachable, and non‑judgemental, with respect for diverse communities and cultures.

• Commitment to the aims, principles, and policies of Citizens Advice, including confidentiality and data protection.

Desirable

• Experience of coordinating networks or partnerships, particularly within the VCSE sector.

• Experience of website administration (e.g. WordPress) or campaign communications.

• Ability and willingness to work across various community locations in Doncaster.

Additional Information

In accordance with Citizens Advice national policy, the successful candidate may be required to undertake a DBS check.

Salary: £15,600–£24,000 per annum (£26,000–£30,000 FTE equivalent)

Contract type: Permanent; part-time (3–4 days per week, 0.6–0.8 FTE)

Location: London, Birmingham or Bristol

Hybrid: Envision operates a hybrid working policy with one day per week in a regional office, plus ad-hoc travel across regions for events and training. 

Role: This is an exciting opportunity to play a central role in how Envision brings its mission to life — through well-run fundraising events and compelling communications that inspire supporters and put young people's stories front and centre. 

As Events and Communications Officer, you will take ownership of our annual events programme, including our flagship fundraising event, the Envision Cycling Challenge. From logistics and budget management through to post-event donor recognition and evaluation, you will oversee the full events lifecycle — always looking for ways to grow our offer, attract new supporters and drive income. You will work towards an annual income target as part of a collaborative and ambitious Philanthropy and Partnerships team. 

On the communications side, you will create written and visual content that conveys the impact of our work across social media, e-newsletters, impact reports and donor updates. Working closely with the Communications Manager, you will ensure our messaging is consistent, inspiring and reaches the right audiences — while also supporting internal communications that help connect and inform our teams across the organisation. 

This is a role for someone who is as comfortable crafting a compelling story as they are managing a complex event; someone who thrives on variety, takes pride in the details and genuinely cares about the young people at the heart of our work. 

Key Responsibilities: 

• Design, deliver and manage the annual events workplan, working towards an annual income target 

• Coordinate and run all fundraising events including the Envision Cycling Challenge, managing logistics, budgets, compliance and evaluation 

• Create compelling written and visual content for external and internal communications across multiple channels 

• Support the development and delivery of donor communications, impact reports and supporter updates 

• Track and report on events performance, supporter engagement and communications metrics 

• Maintain accurate donor records on Salesforce and support timely donor recognition processes 

Essential Experience, Knowledge and Competencies: 

• Experience of events planning and management for events of varying scale and different audiences 

• Experience of creating engaging communications content, including social media, newsletters and reports 

• Strong project management skills — highly organised, with the ability to work with initiative and manage multiple priorities 

• Demonstrable success in building and maintaining relationships with supporters or stakeholders 

• Strong attention to detail across both events delivery and written communications 

• Commitment to Envision's vision, mission and values 

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We actively encourage applications from candidates from Black and Minority Ethnic backgrounds and from socio-economically disadvantaged backgrounds, as they are currently under-represented in our organisation. Envision graduates will be guaranteed a first-round interview. 

To apply, please submit your application via Charity Jobs. For an informal chat about the role, contact our Director of Philanthropy and Partnerships, Robyn, whose contact details can be found in the application pack.

Deadline — Midnight, Sunday 17th May 

Please note: 

• Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time. 

• We will only be contacting candidates who have been shortlisted for interview. If you do not hear from us, please assume your application has been unsuccessful. 

• Successful candidates will be subject to a full Enhanced DBS check and reference checks 

Programme Support & Knowledge Director

Contract: Permanent, Full Time

Location: The role can be based in the London, United Kingdom, Ethiopia, Ghana, Kenya and Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

UK: £81,510 per year with excellent benefits.

Other Countries: Competitive with excellent benefits.

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Programme Support & Knowledge (PSK) team is a critical and dynamic unit within WaterAid UK’s International Programmes Department (IPD), working across 17 countries in Africa and Asia. PSK is a diverse and motivated group of over 20 technical specialists and advisors committed to bringing sustainable WASH to the world’s poorest and most marginalised people.

About the role

As our Programme Support and Knowledge Director, you will play a key role in delivering our mission by providing strategic leadership to the PSK team and the wider IPD, as part of the department’s SMT. You will also input into organisation-wide initiatives, external collaborations and global networks to drive sustainable change.

In this role, you will:

• Provide strategic and technical leadership to WaterAid UK’s programmes
• Lead the Programme Support & Knowledge Team
• Lead programme learning and knowledge management
• Oversee programme support and capacity development
• Support fundraising, external engagement, partnerships and communications
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Extensive and deep experience in WASH development across multiple contexts
• Strong technical WASH skills – e.g. sustainable rural and /or urban water supply service delivery and management, climate resilient WASH, 
• Systems-thinking capability to support transformational WASH programming
• Proven ability to lead strategic, impactful initiatives in large organisations
• Strong understanding of planning, monitoring and evaluation in development
• Experience in knowledge management, learning and capacity development
• Proven experience of developing propositions and donor engagement and
• A track record of leading high-performing teams and supporting change

Although not essential, we’d prefer you to have:

• Working knowledge of French, Portuguese or Spanish
• Experience leading or managing applied research
• Experience establishing and promoting technical standards.

Closing date: Applications close 12:00 PM UK time on 11 May 2026. Shortlisting and Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

Where Next is a well-established charity supporting adults with learning disabilities to live fulfilling, independent lives. We are looking for a capable and reliable Finance Officer to lead our day-to-day financial operations and support the organisation as we continue to grow.

The Role

This is a hands-on role with responsibility for the smooth running of all core finance functions, including:

• Payroll, pensions, and statutory returns
• Purchase and sales ledger (including varied client income streams)
• Bank reconciliations and cashflow management
• VAT returns (including partial exemption) and Gift Aid
• Monthly management accounts and reporting

You will be the go-to person for finance, working closely with the CEO and senior team to ensure strong financial control and provide clear, practical financial information.

About You

You will:

• Have solid experience in a finance or bookkeeping role
• Be confident managing end-to-end finance processes
• Be highly organised, accurate, and reliable
• Be comfortable working independently and taking ownership
• Ideally have experience with Xero, payroll, and VAT

Experience in the charity sector or working with restricted funding is a bonus, but not essential.

Why Join Where Next?

• Flexible working – part-time or full-time considered
• Hybrid working available
• A varied role with real responsibility
• Opportunity to grow into broader financial and organisational responsibilities
• A supportive, values-driven organisation where your work has real impact

Apply

If you’re looking for a role where you can combine strong finance skills with meaningful work, we’d love to hear from you.

We are open to shaping the scope of this role around the successful candidate, depending on experience and working pattern.