Supporter experience officer jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.
You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards.
This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.
This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.
To succeed in this role, you will be:
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Resilient and calm under pressure
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A strong communicator and confident decision-maker
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Flexible and proactive in a fast-paced and evolving environment
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Organised, responsive, and capable of leading others through change
You’ll also bring experience of delivering advice and working with diverse client groups.
The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.
Role profile
Team Leadership & Line Management
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Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners
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Conduct regular supervision, appraisals, and performance reviews.
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Support with recruitment, induction, and development for advisers and supervisors.
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Promote a culture of collaboration, learning, and inclusion.
Service Delivery Oversight
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Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).
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Monitor session flow and respond to operational pressures and safeguarding issues.
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Manage rota planning and resource allocation in response to demand.
Quality & Compliance
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Oversee quality assurance and ensure advice meets Citizens Advice standards.
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Conduct case checks, Independent file reviews, and support remedial action where needed.
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Promote continuous improvement and respond to client feedback or complaints.
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Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
Technical Support & Guidance
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Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers
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Ensure technical knowledge is shared and updated across the team.
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Contribute to internal training and CPD activities.
Training & Development
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Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.
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Monitor attendance at refresher events and promote a learning culture.
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Liaise with internal trainers to coordinate support and capacity building across teams.
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Ensure own training and professional development is kept up to date in line with role requirements.
Service Development & Data Monitoring
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Use data, KPIs and trends to inform improvements and plan service delivery.
Support the development and implementation of new projects and funding bids. -
Engage with partners and stakeholders to extend service reach and impact.
Research and campaigns
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Assist with research and campaigns by providing information on clients' circumstances and current issues faced
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Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
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Monitor service provision to ensure that it reaches the widest possible client group.
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Alert other staff to local and national issues and campaigns.
Person specification
Essential:
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At least 1 years’ experience supervising advice services or managing advice teams.
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Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).
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Proven ability to manage people and deliver operational leadership.
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Experience conducting case checks and applying Citizens Advice quality standards.
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Strong interpersonal and problem-solving skills..
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Have access to a vehicle and be willing to travel to locations across Doncaster
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An understanding of local and national issues that may affect those accessing the service provision
Desirable:
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Experience of building relationships with partners and external organisations
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Experience of working within a community setting
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Proven experience of working towards and achieving targets and running funded projects
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Experience of providing advice
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Familiarity with Citizens Advice systems and service models.
In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Terms and conditions
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Full time salary £28,000 - £31,700 per annum depending on experience
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Hours - 37 hours per week with some requirement for out of usual office hours remote supervision
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A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days.
What we give our staff
We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.
At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:
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Access to the Cycle to Work scheme, promoting healthy, sustainable travel
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Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy
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A tailored induction and ongoing training, with opportunities for continuous professional development
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A collaborative, supportive team environment with regular peer support and knowledge sharing
The option to join our pension scheme through NEST, including employer contributions to support your financial future
Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.
Our values
We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.
We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.
We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.
3 things you should know about us
1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.
2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
How Citizens Advice Doncaster Borough works
We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.
We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff. Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.
We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.
Overview of Citizens Advice
The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.
This role sits our network of independent charities, delivering services from
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over 600 local Citizens Advice outlets
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over 1,800 community centres, GPs’ surgeries and prisons
They do this with:
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6,500 local staff
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over 23,000 trained volunteers
Salary: £51,065
Contract: 6-month FTC
Location: London Hybrid
Closing date: ASAP
Benefits: Employee assistance programme, Life assurance, Health cash plan option
We have a great opportunity for a Head of Proposition Development, reporting to the Chief Fundraising & Marketing Officer, working for Sense, a charity that empowers people with complex disabilities, to live connected, fulfilled and independent lives.
This is an exciting chance to join a newly created directorate at a pivotal moment, as the organisation launches a bold new strategy. You will play a key role in shaping compelling, emotive and transformational propositions that inspire major supporters and enable fundraisers to secure significant income for life?changing work.
As part of this exciting role, you will work across a large and complex organisation to develop persuasive strategic narratives, build robust impact frameworks, and innovate new ways of showcasing programme delivery. You will collaborate with senior leaders, programme teams and fundraisers to create strong cases for support, embed proposition development processes, and lay solid foundations for long?term income growth.
To be successful as the Head of Proposition Development you will need:
- Proven experience developing transformational cross?organisation propositions, or significant experience in major gifts, philanthropy, trusts & foundations, or corporate fundraising.
- Outstanding communication and storytelling skills, able to craft compelling proposals and donor materials for a range of audiences.
- Strong analytical and project management skills, with the ability to interpret data, build budgets, and manage multiple high?value projects simultaneously.
If you would like to discuss this role with us please contact us and quote the reference 2914AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Job Purpose
Reporting directly to the CEO, you will lead and shape all aspects of the Foundation’s communications and brand strategy.
This is a pivotal leadership role within the organisation. You will act as strategic adviser on reputation, messaging and positioning, ensuring that the Foundation’s voice reflects both the urgency of the fight against MND and the powerful legacy of Doddie Weir.
You will steward one of Scotland’s most recognised charitable brands, protecting and evolving our public profile as we continue to invest in research, influence policy and support those living with MND.
About My Name’5 Doddie Foundation
Founded in 2017 following Doddie Weir’s diagnosis with motor neurone disease, the Foundation exists to fund research, raise awareness and support those affected by MND.
Since inception, we have committed over £19.5 million to research and a further £2 million in grants to individuals living with MND. We have helped catalyse national campaigns, foster research collaborationand build a movement united by one shared ambition: a World Free of MND.
We are at an exciting stage in our journey - growing in influence, impact and profile - and communications sits at the heart of that growth.
Key Responsibilities
You will lead the Communications function, working collaboratively across Fundraising, Research and Finance, and will be responsible for:
Strategic Leadership
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Develop and deliver a clear, integrated communications and brand strategy aligned to organisational goals.
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Act as trusted adviser to the CEO on messaging, reputation and stakeholder positioning.
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Ensure communications activity supports fundraising growth, research impact and policy engagement.
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Provide regular insight and impact reporting to the CEO and Board.
Brand & Reputation Management
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Protect and evolve the Foundation’s brand, ensuring clarity, consistency and emotional resonance.
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Develop internal brand guidance and champion high standards of communication across the organisation.
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Oversee crisis communications planning and reputation risk mitigation.
Media & External Engagement
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Lead strategic media engagement, working closely with external PR support.
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Build and maintain strong relationships with key media contacts and stakeholders.
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Translate complex research and policy information into accessible, compelling narratives.
Digital & Campaign Delivery
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Oversee digital communications strategy including website, social media and supporter communications.
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Ensure campaigns are creatively strong, audience-led and impact-driven.
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Analyse performance data (including Google Analytics and other KPIs) to inform continuous improvement.
Team & Supplier Leadership
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Lead and develop the Communications team, maximising contribution and performance.
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Manage agency and contractor relationships where required.
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Foster a collaborative and high-performing culture across functions.
Skills and Experience
Essential
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Significant experience developing and delivering strategic communications plans.
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Strong media relations and reputation management expertise.
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Experience leading teams and managing external agencies.
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Strong organisational and project management capability.
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Confidence operating at senior leadership level and advising executive stakeholders.
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Ability to analyse performance metrics and demonstrate impact.
Desirable
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Experience in the charity, campaigning or advocacy sector.
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Understanding of research communications.
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Experience of working in a high-profile or emotionally resonant brand environment.
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Digital content creation experience (video, graphic or website development).
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Experience of campaign or product management.
Personal Attributes
We are looking for someone who brings:
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Strategic judgement and credibility.
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Emotional intelligence and integrity.
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A strong appreciation for mission-led work.
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The confidence to operate independently while building strong collaborative relationships.
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A genuine commitment to the Foundation’s purpose and values.
Why Join Us?
This is more than a communications role.
It is an opportunity to help shape the voice of a movement, to steward a powerful legacy, and to contribute meaningfully to the fight against MND.
You will work directly with senior leadership, influence national conversations, and help ensure that Doddie’s vision continues to drive progress towards a World Free of MND.
We are My Name'5 Doddie Foundation and we're absolutely committed to our goal: A World Free of MND



The client requests no contact from agencies or media sales.
Salary: £64,093
Contract: Permanent
Location: London Hybrid, 2-3 days per week in Angel office
Closing date: ASAP
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan
We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives.
With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters.
As a skilled communicator, you’ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities.
To be successful as the Head of Philanthropy you will need:
- Significant experience delivering and transforming a major donor programme, including securing multi-year, high-value gifts.
- Strong strategic leadership skills, with experience developing and leading high-performing teams.
- Outstanding relationship-building abilities, with the confidence and communication skills to influence senior stakeholders and engage high-net-worth individuals effectively.
If you would like to discuss this role with us, please contact us and quote the reference 2908JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
About Global Canopy and Trase
Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide.
Trase is a data-driven transparency initiative that revolutionises our understanding of the international trade and financing of agricultural commodities which drive tropical deforestation. Its unique supply chain mapping approach brings together disparate, publicly available data to connect consumer markets to deforestation and other impacts in producer countries.
Trase’s free online tools and actionable intelligence enable governments, companies, financial institutions and civil society organisations to take practical steps to address deforestation. Trase is jointly led by the Stockholm Environment Institute and Global Canopy, with many further partners and collaborators.
About the Role
This role will lead Trase’s Monitoring, Evaluation and Learning agenda. Working as part of Trase’s Impact Team, you will strengthen our evidence base on how Trase influences decisions of governments, businesses and civil society on commodity trade, building credibility with external stakeholders, including donors, and supporting the ongoing development of our theory of change.
Trase has made a significant investment over the last decade in developing an initiative-wide culture for learning and knowledge-based decision making including an established and regularly reviewed Monitoring Evaluation and Learning (MEL) function and annual plan.
As we enter a new strategic period (2026 – 2030) we are seeking to further strengthen the MEL function and invest more in understanding how our data and intelligence influences decisions and the role of transparency in driving change.
Our work spans 6 outcomes with a focus on influencing decisions, priorities and building capacity of civil society governments and the private sector in key producer countries and export markets for forest risk commodities.
Responsibilities
1. Monitoring, Evaluation & Learning (MEL) strategy and implementation (20%)
- Lead the development and implementation of MEL strategy and annual work plan
- Quality assurance and coordination of MEL inputs from across the team.
- Review and maintain MEL data collection and knowledge management tools.
- Build awareness and motivation for effective MEL across the team.
- Support the role of MEL in influencing the development of Trase’s theory of change, strategy and planning.
2. Monitoring and reporting (30%)
- Strengthen Trase’s monitoring framework including using new approaches to integrate qualitative data and better understand the significance of Trase’s contributions (including change stories and outcome harvesting) across our intermediate outcomes, long-term outcomes and impact goals.
- Quarterly progress reporting of outcomes and outputs for internal management.
- Support on donor reporting including drafting narrative reports and updating results framework.
3. Evaluation and learning (50%)
Oversight of biannual external evaluations and annual review of effectiveness questions across sustainability, impact, relevance, effectiveness and efficiency.
- Support internal reviews and evaluations across Trase teams and partners.
- Strengthen Trase’s learning culture, supporting team leads on facilitating learning sessions, retrospectives and thematic evaluations on key topics and applying these lessons in planning and decision-making.
- Bring evidence and insights for proposals and the development of Trase’s theories of change.
About You
Essential behavioural competencies:
- Bring a coaching and mentoring approach to create buy-in through influence and persuasion, foster positive relationships and build alignment on MEL.
- Solutions and action-oriented: able to prioritise effectively and work autonomously to develop and deliver strategy/tactics. Meets deadlines and proactively ensures dependencies are in place.
- Entrepreneurial and adaptable: able to respond flexibly to a fast-moving internal and external context, and to get new ideas off the ground.
Required skills and experience:
- Demonstrated experience in successfully developing MEL processes and delivering MEL.
- Excellent communications and facilitation skills.
- Able to turn evidence into clear, accessible and compelling messages and insights for external audiences.
- Meticulous and precise with a high attention to detail.
- Worked in a similar environment of consortia and/or development/environment programmes.
Desired skills and experience:
- Experience working on sustainability and/or human rights related projects.
- Experience working in international and/or multicultural and/or multilingual environments.
- Any of the following language skills: Bahasa Indonesian, Spanish, Portuguese, or Mandarin.
This is a global recruitment with visa sponsorship available for relocation to the UK for candidates that do not already have the right to live and work in the UK. Candidates that already hold the right to live and work in Brazil or Switzerland are also eligible and would not be required to relocate unless desired. Candidates based in Brazil or Switzerland would need to be available to travel to the UK up to twice a year
In the UK the postholder will be expected to attend the office as required and at least twice a month. Global Canopy will support visa sponsorship if required.
We encourage you to apply even if you don’t meet all of the qualifications listed.
Salary & Benefits
Salary: £55,000 full time equivalent (note: salaries in Brazil and Switzerland will be benchmarked to local teams). This role sits within Band D on Global Canopy’s remuneration framework.
Nature of contract: Full time or Part Time (60 – 100% FTE). Permanent contract. We are a flexible employer and welcome candidates wishing to work flexibly.
Base: In the UK our office is in Oxford, with flexible home-working arrangements in place. In Brazil and Switzerland we are fully remote working. We will support visa sponsorship to the UK for this position. Candidates wishing to work in Brazil and Switzerland will need right to work in these countries.
Holidays: 36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week’s leave.
Pension: Employer pension contribution of 8%.
Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more – for you and any children.
Group Life Assurance: Paying a lump sum of 3 times annual salary
Group Income Protection: Paying 75% of annual salary for up to 2 years (for long term sickness).
Employee Assistance Programme: Which provides free, confidential advice on personal and legal matters.
Other: Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more.
How to Apply
To apply for the position, please follow the links and submit an up-to date CV and covering letter.
The covering letter should explain your motivation for the role, how your skills and experience fit the person specification and indicate the % FTE (60-100%) you are applying for. (Please no more than 1 page). Applications that are submitted without a cover letter will not be reviewed.
All candidates are asked to complete an anonymous diversity monitoring form when they apply.
The closing date for applications is Monday 23 March 2026 at 9am UK Time. Early application encouraged. We may close applications early if suitable candidates are identified.
Applicants are required to disclose if and how they have used AI in their application.
The recruitment process for this position is intended to be as follows:
- Screening interview of 30 mins (tentatively 7 & 8 April)
- A skills-based test (tentatively 10 – 16 April)
- Final interview of 1 hour(tentatively 29 & 30 April)
This recruitment process will take place online via video. The entire process is likely to take 8 weeks to complete from the closing date of this advert. Due to the volume of interest, we are unable to provide all applicants with individual feedback.
The client requests no contact from agencies or media sales.
Our client is a charity that believes education is the most powerful tool to help a child fulfil their potential. Fundraising is instrumental in delivering that belief and the growth of fundraising income will be down to the new Director of Fundraising and their team to reach ambitious strategic objectives.
The organisation trains teachers to work in the schools that need the most, equipping school leaders with evidence-led training as well as plugging education leaders into supportive professional networks.
Offered on an initial 18 month contract, the Director of Fundraising will be responsible for the leadership of the Fundraising Department, its twelve strong team of fundraisers, and setting strategy to grow the supporter relationship portfolio across corporate partners, philanthropy, and trusts and foundations. The team specifically see growth in corporate partnerships and the Director of Fundraising will represent the organisation to inspiring stakeholders and build support for the charity.
To ideally start no later than May 2026, the selected candidate will have experience of leading fundraising departments at a strategic senior level and will be an expert in managing high-value fundraising cycles; from prospecting, developing proposals and securing funding at the six and seven figure level. You will be an inspiring leader comfortable with change and will enjoy hands-on fundraising yourself too.
The organisation have office locations across the UK, so this position can be based flexibly in the UK. There will be regular travel to London required for executive team meetings and donor meetings.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta or Ryan Burdock at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. For a confidential discussion about the position, please contact Rhiannon or Ryan at your earliest convenience.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Finance Assistant & Receptionist
Do you love tidy spreadsheets and welcoming people with warmth? Would you like your work to make a real difference in people’s lives?
International Care Network (ICN) is a Christian charity walking alongside asylum seekers and vulnerable migrants as they rebuild their lives in the UK. We’re looking for a dependable, kind, and detail‑driven team member who’s just as comfortable reconciling petty cash as they are greeting visitors and supporting colleagues.
If you’re organised, calm under pressure, great with people, and enjoy keeping things running smoothly, we’d love to hear from you.
The role at a glance
- Hours: 15 hours per week, split as:
- Finance Assistant – 7.5 hours/week (flexible across the week, ideally Tuesday and/or Wednesday; not the reception day)
- Receptionist – 7.5 hours/week (one day, ideally Friday)
- Salary: £25,747.50 FTE (pro rata)
- Contract: Permanent
- Location: Bournemouth (office-based, with a warm, supportive team)
- Reports to: Finance Officer and Director of Operations
What you’ll be doing
Finance (7.5 hrs/week)
- Enter invoices and payments accurately in Xero, analyse by department and fund
- Keep records spotless: scan and upload documents, reconcile petty cash monthly
- Prepare cash allowances for a small number of service users
- Process staff/trustee expenses and occasional card payments
- Record and bank cash/cheques, file everything properly, draft fee invoices
Reception (1 day/week, ideally Friday)
- Be the first warm welcome: phones, door, inbox - logging enquiries and passing to the right person
- Keep the reception and shared spaces tidy and friendly
- Sort and distribute post (and take mail to the Post Office, including special deliveries)
- Support small admin tasks, make external calls, and help keep the office running (incl. lights/CCTV on/off)
- Top up staff refreshments (small things, big impact!)
You’ll thrive if you
· Have a finance/admin qualification or equivalent experience
· Are confident using Xero (or similar) and have strong Excel skills
· Are methodical, accurate, and fast with paperwork and data
· Can juggle tasks, manage your time well, and use your initiative
· Communicate clearly and kindly - whether at the door, on the phone, or by email
· Understand (or are willing to learn about) the challenges facing refugees, asylum seekers and vulnerable migrants
· Are happy to uphold clear boundaries, confidentiality, and health & safety
· Are supportive of ICN’s Christian ethos and values, and respectful of people of all cultures and faiths (or none)
Why you’ll love working with ICN
· A genuinely supportive, purpose‑driven team who care about each other
· Flexibility within the Finance Assistant hours
· Training relevant to your role
· Staff wellbeing opportunities (including socials)
· Company pension scheme
· You’ll see the impact of your work - every single week
Our commitment
ICN is committed to being an inclusive and welcoming employer. As a Disability Confident employer, we encourage applications from people with disabilities and will make reasonable adjustments where needed. We value diversity and ensure all current and potential employees are given equal opportunities. No one will ever be disadvantaged or discriminated against because of gender, age, marital or civil partnership status, race, nationality or ethnic origin, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity, trade union membership or political beliefs. Only requirements that can be clearly justified are applied.
We are also deeply committed to safeguarding. ICN has robust policies and procedures in place to protect service users, staff and volunteers, and all roles working with children and/or vulnerable adults require the appropriate DBS checks.
ICN's mission is to help to rebuild the lives of asylum seekers and vulnerable migrants.
The client requests no contact from agencies or media sales.
Location: Leamington & Nuneaton Custody Suites, with occasional travel across the region.
Contract: Permanent
Job Reference Number: 1673
Cranstoun are currently looking for an Arrest Referral Worker in our CARS Warwickshire team, which has had, and continues to receive national recognition.
Cranstoun are proud to work with the Warwickshire Police and Crime Commissioners to deliver the Cranstoun Arrest Referral Service, offering offenders the opportunity to break the cycle of substance related crime.
Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on peoples’ lives.
You will work in police custody assessing, advising and referring offenders, providing them the opportunity to access treatment to address their substance use. You will work alongside the Probation service to assess people attending court to complete assessments for court outcomes for positive change.
You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support, as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.
All roles within this service are subject to enhanced DBS checks and Police vetting.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Job Overview
The Social Value and Community Manager will develop, drive and deliver a strategic programme of social value, community partnership and sustainability initiatives for The Fitzrovia Partnership (a Business Improvement District). This is a newly created role to join the TFP team and provides an exciting platform to develop a fully-functional programme in response to growing demand from our member businesses and partners, building upon nascent foundations and aligned to our wider strategy. It is an opportunity to enhance our reputation with external stakeholders, and directly contribute to our commercial success.
Key Duties and Responsibilities
· Develop and execute TFP’s Social Value Strategy, aligned with the wider mission of the organisation and our strategic objectives, by setting measurable goals and targets for social value and sustainability performance.
· Developing social value and sustainability data collection, measurement, and reporting capabilities that demonstrate tangible impact to customers, stakeholders, and the market
· Championing social value delivery on customer contracts, including designing and managing community partnerships, volunteering programmes, and social value commitments
· Driving practical sustainability initiatives and practices in collaboration with colleagues.
· Maturing our community partnerships across the business and building ESG awareness and capability among our member businesses (for example Community Grants programme, corporate volunteering matching).
· Collaborate with cross-functional teams within TFP to integrate social value and sustainability principles into the our daily operations and decision-making processes.
· Lead efforts to help our member businesses and partners to reduce environmental impact and improve social responsibility.
· Creation of a Fitzrovia Community Investment Fund.
· Monitor and evaluate ESG and sustainability performance against industry standards and benchmarks.
· Stay up-to-date with social value and sustainability trends, regulations, and best practices to achieve continuous improvement.
• Design and manage services that are efficient, evidence based, and reflect best practice.
• Apply high quality service design and project management to all operational programmes.
• Encourage creativity, innovation and learning from other districts and sectors.
• Build effective working relationships with councils, partners and member businesses to build a good understanding of their requirements and ESG objectives, and maintain regular contact with member businesses.
• Ensure consistent and accurate use of the business CRM.
Person Specification
Skills, Knowledge and Experience
· A formal qualification in a related field (i.e Social Value, ESG, sustainability) or equivalent work experience.
· Previous first-hand experience in the innovation, design and delivery of ESG and sustainability leading edge initiatives.
· Proven expertise of ESG and sustainability principles and their application to operational services.
· Proven evidence of delivery of projects and initiatives – we are looking for those who create the ideas and concepts and who can then deliver on them!
· Strong experience of partnership relationship management.
· Strong project management skills, with experience delivering multiple workstreams to fixed timelines and budgets.
· Experience working with local authorities, statutory agencies, and private sector partners desirable.
· Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems.
· Strong written and verbal communication skills, including report writing and briefing senior stakeholders.
· Understanding of local government structures and how different city stakeholders operate and interact.
Personal Attributes
· Delivery-focused and accountable, with a strong sense of ownership for outcomes.
· Creative mindset, willing to challenge and try new ventures.
· Collaborative and approachable, able to work effectively across teams and organisations.
· Personable, and able to build and maintain strong working relationships.
· Strong alignment with The Fitzrovia Partnership’s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation.
How to Apply
To apply for this role, please send a max 2-page cover letter and CV through to Jenny George. Shortlisted candidates will be invited to interview in mid April. The interview process will include a presentation on a specific task that will be circulated beforehand.
We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact Jenny.
The client requests no contact from agencies or media sales.
MERSEYSIDE YOUTH ASSOCIATION LTD
Is seeking to recruit the following:
OUTDOOR EDUCATION CENTRE MANAGER THE DAM
Hours:
35 hours per week
(Will Include Some Evening and Weekend Work)
Salary:
£34,594 p.a. - £37,624 p.a. - MYA Grade 7 Point 25-28
Fixed Term Funded to 31st January 2030
(With the Potential to be Extended to 31st January 2032)
Merseyside Youth Association is seeking an energetic and visionary Outdoor Education Centre Manager to lead our lakeside Outdoor Education Centre (based on the Lord Derby Estate in Knowsley) into its next exciting chapter.
You’ll be the driving force behind the Centre’s direction, designing imaginative outdoor programmes for children and young people including those who may never have experienced the outdoors before.
Alongside the outdoor delivery, you’ll bring strong commercial flair: developing and delivering a robust income generation strategy, managing budgets, securing grants, expanding school and corporate bookings, and positioning MYA as the provider of choice for outdoor education locally and beyond.
You’ll build meaningful partnerships, drive targeted marketing, track both impact and financial KPIs, and ensure our programmes not only change lives but also sustain the long-term future of the Centre.
If you’re driven, innovative, and passionate about shaping inclusive outdoor experiences that help young people grow in confidence and joy, this is your opportunity to lead something remarkable.
Note: As part of your application please make sure you highlight how you meet both the Essential and Desirable elements of the job specification.
Merseyside Youth Association Limited Actively Promotes the Safeguarding of Vulnerable Adults, Young People and Children.
The above post will be subject to Enhanced Disclosure,
Please note, CV’s will not be accepted and should not be part of your supporting information.
Closing Date for Completed Applications: Midnight Monday 23rd March 2026
Merseyside Youth Association Limited is an equal opportunities employer and is committed to maintaining a non-abusive environment
Creating a Positive and Lasting Change in the Lives of Merseyside's Young People
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be partnering with UWS, an award-winning global education organisation bringing community-led schooling to some of the world’s most remote populations. Following a record-breaking year and the launch of their ambitious 2025–2030 Programmes Strategy, UWS is entering a hugely exciting phase of growth — and they’re now seeking a strategic, relationship-driven Senior Philanthropy Manager to help shape the next chapter.
The Opportunity
As Senior Philanthropy Manager, you will lead and evolve UWS’ high-value giving strategy, driving transformational income and long-term supporter engagement.
This role blends strategic leadership with hands-on major donor fundraising. You will:
- Lead and deliver the Philanthropy Strategy in line with organisational priorities
- Personally manage and grow a portfolio generating c. £500k–£1m p.a.
- Secure six-figure and multi-year gifts
- Develop compelling, visionary cases for support aligned to UWS’ global education mission
- Work closely with trustees, senior leaders and global colleagues to unlock new high-value networks
- Line manage and develop the Events & Philanthropy Manager, ensuring events are strategically aligned cultivation tools
You’ll oversee forecasting, pipeline development, KPIs and budget management — ensuring philanthropy at UWS is both ambitious and operationally robust.
What UWS Are Looking For
UWS are seeking a philanthropy leader who brings:
- A proven track record of delivering at least £500k+ p.a. within major donor programmes
- Personal success securing six-figure gifts
- Experience building and managing strong donor pipelines
- Confidence working with trustees, senior stakeholders and high-net-worth individuals
- Strategic planning capability alongside strong delivery focus
- Line management experience or strong coaching capability
Experience within an international NGO or global development context would be advantageous, as would exposure to high-value events or development boards.
Above all, they are looking for someone who can cultivate transformational relationships and confidently lead a high-value programme through its next phase of growth.
Key Details
- Location: London (Hybrid – 2 days per week in office)
- Contract: Permanent
- Hours: Full-time, 37.5 hours per week
- Salary: Competitive
- Reports to: Executive Director of Fundraising & Communications
- Line management: 1 direct report (Events & Philanthropy Manager)
- Closing date: 9am, Monday 16th March
- Interviews: w/c 23rd March (1st stage) and w/c 30th March (2nd stage)
- DBS required
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics
Head of Governance & Compliance
Central London (Hybrid – 2 days in office)
Up to £82,000 + benefits
Housing Association | Permanent
About the role
This is a standout opportunity to join a respected Housing Association in a pivotal leadership role, reporting directly to the Executive Director of Finance and operating at Senior Management Team level.
As Head of Governance & Compliance, you’ll act as the organisation’s regulatory focal point, ensuring strong governance, robust compliance frameworks and effective engagement with the Regulator of Social Housing. You’ll also take on the formal responsibilities of Company Secretary, working closely with the Chief Executive and Board.
This is a highly visible role where you’ll influence strategic decision-making, hold senior stakeholders to account, and play a key role in maintaining the organisation’s regulatory standing.
Key responsibilities
- Lead on all governance, compliance and regulatory matters across the organisation
- Act as Company Secretary, ensuring statutory compliance and effective board governance
- Serve as the primary contact for the Regulator of Social Housing, managing returns and relationships
- Work closely with the CEO and Board, supporting governance effectiveness and decision-making
- Lead on Board and Committee recruitment, succession planning and appraisals
- Oversee risk management and assurance frameworks, including strategic and operational risk registers
- Ensure compliance with data protection legislation, acting as Data Protection Officer
- Manage Subject Access Requests (SARs) and wider information governance
- Oversee internal audit activity and ensure robust assurance reporting
- Lead on policy development and ensure alignment with regulatory and legal requirements
- Provide oversight of Stage 2 complaints handling across the organisation
- Conduct horizon scanning on regulatory and legislative changes
Team leadership
You’ll lead a small but high-impact team of three:
- Policy Officer
- Risk & Assurance Officer
- Governance & Board Support Officer
What we’re looking for
We’re keen to speak with candidates who bring:
- Strong social housing experience is essential across governance, compliance, risk or regulation
- Proven experience engaging with the Regulator of Social Housing
- Company Secretary experience and exposure to Board and Committee environments
- Deep understanding of data protection and handling of SARs (DPO experience highly desirable)
- Experience operating at SMT level, with the confidence to challenge and influence peers
- Track record of attending and contributing to Board meetings
- Leadership and team management experience
Why this role stands out
- Genuine strategic influence at senior leadership level
- Direct exposure to the CEO and Board
- Opportunity to shape governance during a period of Board succession
- Broad remit across governance, risk, compliance and data protection
- Purpose-driven organisation making a real community impact
If you have the required experience and are interested in finding out more, please do reach out to my email at [email protected] ASAP.
Are you an experienced and proactive HR professional with a strong understanding of UK employment law and a passion for supporting people? We are seeking a confident and capable People & Culture Lead, providing high-quality advice and guidance to managers and employees across a wide range of HR matters. You’ll play a key role in shaping our HR function and contributing to a positive and inclusive working culture.
• Permanent, Part time 21 hours per week
• Hybrid working - available with 60% home working.
• Starting salary: £35,750 FTE (pro rata £21,451) per annum (depending on experience) with a generous pension contribution: up to 10 per cent employer contribution on annual salary.
• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.
• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:
access to 24/7 employee assistance programme with qualified counsellors
regular wellbeing coffee mornings
support on menopause for women
up to three volunteer days a year
up to three family emergency leave days a year
retreats and resources for prayer life
We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
Your role
The People and Culture Lead will be working closely with the Head of People and Culture to ensure recruitment, onboarding, employee reward, employment relations, learning and development and projects serve the long-term goals of CMS.
You are responsible for delivering professional HR service that supports our operations, vision and strategy. This applies specifically to UK contracted staff (some of whom work overseas) and providing support for volunteers (including CMS Trustees) and consultants.
What you’ll need to succeed
The People and Culture Lead role (one-year, fixed term contract, three days per week) will have proven HR experience at a business partner or officer level which includes experience in recruitment, onboarding, employee relations and policy (and will ideally hold CIPD Level 5 accreditation). The successful candidate will have a good understanding of UK employment law and best HR practice.
It is also a requirement for this post holder to be a committed and practising Christian as well as committed to CMS’s values and aims. Further details can be found in the job description and person specification available to download on the CMS website.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.
Closing date
We must get your application by midnight on Sunday 22 March 2026
Interviews are planned to be held on Wednesday 1 April 2026 in CMS House, Oxford.
To apply
Please send your application form and CV via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ. CVs will only be considered when sent with a completed Application Form, which is available to download from our website.
Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.
As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.
People at the edges are at the centre of God’s story. Join our global movement as we follow Jesus to the edges together.



The client requests no contact from agencies or media sales.
Purpose of the post
The Financial Planning & Analysis Manager will support the Associate Director of Finance to provide insightful analysis of financial trends and oversee the recoverability of funds.
They will coordinate the month-end process and work with Finance Business Partners to coordinate the quarterly forecast and the 2026/27 budget.
They will also act as Finance Business Partner to a number of teams, working closely with Budget Holders and external partners to provide effective management of resources and risk, and monitoring of quarterly partner reporting.
Main responsibilities
Financial Planning & Analysis element of role (60%):
- Coordination of month-end process: overseeing the month-end checklist and coordination of FBPs; production of monthly management accounts using JET reports
- Coordination of quarterly forecasting and annual budgeting across cost centres and funds: preparation of forecasting templates; coordination of FBPs; upload and review of forecast onto finance system
- Coordination of long-term (high level) forecasting across all cost centres and funds to end of current Core Funding cycle
- Oversee the cost recovery process of new and existing funds (overhead recovery and monitoring of funding gaps)
Finance Business Partnering element of role (40%):
- Work with Budget Holders to manage financial performance, forecasts, and budgeting including understanding financial opportunities and risk for the area of business partnership.
- Provide donor reporting and analysis as required to funders of specific programmes.
- Consolidation of quarterly partner reporting
Experience
- CCAB qualified with a minimum of 5 years practical experience in financial analysis or business partnering roles
Desirable
- Experience of fund management
- Experience of Microsoft Dynamics 365 Business Central
- Experience of JET reports
- Experience in the academic or scientific research sector
- Experience working with UKRI and/or Research Councils
- Experience of funding under Full Economic Costing (FEC) model
- Experience of managing stakeholder relationships within an academic or not-for-profit environment
Skills
- Excellent quantitative skills, use of Excel and finance systems
- Excellent written and verbal communication skills with the ability to communicate effectively and confidently with people at all levels.
- Excellent interpersonal skills and ability to handle sensitive issues positively
- Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment and to working in an agile, flexible and pragmatic way
- Ability to quickly learn and adapt to new environments
- Ability to lead and work as part of a team
- Ability to work autonomously and make decisions without supervision
- Ability to process complex information and present targeted messages to different audiences.
The client requests no contact from agencies or media sales.
About the Role
The Strategic Director is responsible for overseeing Reprieve’s casework, litigation, and advocacy in service of our mission to end the death penalty and abuses carried out in the name of “counterterrorism” or “national security”. This is a senior management position that combines strategic vision with operational delivery. The Strategic Director will ensure Reprieve’s work achieves maximum impact across multiple jurisdictions, while keeping our clients, their families, and their communities at the centre of our strategy.
Reporting to the Deputy Chief Executive Officer, the Strategic Director manages the Deputy Directors and Heads of teams. They are responsible for ensuring the effective delivery of Reprieve’s regional casework and thematic projects by providing the necessary resources, oversight, and strategic direction to senior staff.
The Strategic Director leads the development and implementation of the organisation’s strategy, manages the annual operational planning cycle, and oversees robust monitoring and evaluation processes. Working collaboratively across the senior management team, they help build Reprieve’s case portfolio and support an international network of partners and fellows, ensuring the interests of clients, families, and communities remain at the heart of all activity.
Key responsibilities include identifying cross-team strategic opportunities and challenges, maintaining high-level oversight of budgets, and ensuring all teams are sufficiently resourced and operate with rigorous processes for project and personnel management.
As a member of the Senior Management Team, the post-holder will coordinate closely with Reprieve’s Fundraising, Finance, and Operations teams to ensure casework is ethical, sustainable, well-resourced, and effectively communicated to funders and stakeholders.
The Strategic Director will combine significant litigation, casework and advocacy experience with proven strategic leadership and a track record of achieving measurable impact and system change.
As a small legal NGO, Reprieve punches above its weight, and this role is key to making that possible.
About Reprieve
About Reprieve Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.
You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.
Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.
We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.
Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.
We collaborate closely with our independent partner organisation Reprieve US.
Reprieve is an equal opportunity employer, and we particularly welcome applicants from Black and minority ethnic communities, members of the LGBTQ+ community, and those with disabilities. Reprieve is committed to fighting racism and advancing racial justice, both in our work and within Reprieve.
Terms
The role is a full-time (five days per week) permanent position. The annual salary is £71,378 per annum less any required deductions for income tax and national insurance.
This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 2 days per week from the London office and the rest of the week from home. Applicants must have the current right to work in the UK, which will be checked prior to interview.
Your presence is important during core office hours, whether remotely or in the office. You will also be available outside of office hours in the event of an emergency, for example case developments that require urgent action. This is a role that may require travel and work outside of core office hours from time to time.
How to apply
To apply, please read the job description and submit a supporting statement and CV addressing your interest in the role, and how you meet the criteria (both no more than 2 pages) via the application form on our website by 23:59 BST Wednesday 15 April 2026. Please note that no other documents will be considered for this role and should not be submitted. We are also not able to accept applications via email.
We are investigators, lawyers and campaigners fighting for justice. We defend people who are facing human rights abuses.
The client requests no contact from agencies or media sales.