Team administrator jobs
Contract Type: Full-time, fixed term until 31 December 2026, with the intention of extending, depending on funding.
Location: Hybrid (2 days per week in the London office)
Reports to: Senior Consultant
Salary and Benefits: £28k, plus discretionary annual bonus, 35 days leave per annum (inclusive of bank holidays), a 6% employer pension contribution, the option to work from any location for up to 25 working days per year.
Career Progression: We want our people to flourish and grow whilst working for us, helping to contribute towards Future Advocacy’s continued success and impact. This is why we place a big emphasis on learning and development. There are potential future pathways for the right candidate to quickly progress into a Junior Consultant role and beyond.
Why join us?
Future Advocacy is a global agency, based in London, Brussels and Berlin. We put cutting-edge advocacy, campaigning and communications tools into the hands of individuals and organisations working to create a better future.
We are highly skilled at:
- Designing winning advocacy and strategic communications strategies
- Mobilising targeted and powerful campaigns for change
- Securing strategically important media coverage
- Digital and creative campaigns
- Research, analysis, policy development and writing
- Training in all aspects of strategy, government relations, campaigning, and media work
We are proud to work for some fantastic clients seeking to make the world a better place. Current and previous clients include the Jamie Oliver Group; Movember; the Elton John AIDS Foundation; Brave Movement ; Centre for Democracy and Technology ; ECPAT International ; Which? ; WaterAid; Bite Back 2030; World Food Programme; Islamic Relief; Sarah Brown’s TheirWorld charity; Wellcome Trust, and the World Wide Web Foundation.
Our small but mighty team is made up of people from 8 countries around the world, with experience in government, politics, NGOs, foundations, and the private sector - all motivated to drive positive change. Our Founder/CEO previously was Director of the ONE campaign across Europe for seven years, responsible for all ONE’s policy, campaigns, digital, media, and advocacy work. He was a key architect of the Make Poverty History Campaign; Movement Director for the anti-slavery organisation Walk Free; and an Executive Director of the UK Labour Party.
The Role
Future Advocacy is seeking a Research, Advocacy and Communications Coordinator. This is a great opportunity to be thrown in at the deep end in a small but growing, dynamic organisation that places a strong focus on team and personal development. The successful candidate will gain hands-on experience in a range of skills, including research, advocacy, writing, and communications. They will work closely with, and learn from, our energetic and talented team at all levels, contributing directly to our campaigns and initiatives from day one.
Responsibilities will include:
- Researching key policy issues and stakeholders relating to consultancy projects
- Using monitoring tools to help the team spot opportunities
- Supporting advocacy, campaigns, digital and communications work
- Supporting business development
- Supporting project management
- Other tasks as required
Requirements
We would love to hear from you if you meet the criteria below:
- Undergraduate degree or equivalent
- At least one year of work experience in research; advocacy; or communications.
- Ability to deliver work accurately in a fast-paced but supportive environment
- First-class writing and verbal communications skills in English at native level or equivalent
- Digital skills, including experience in and excitement about using AI tools ethically
- Experience of using social media effectively
- An excellent eye for detail and quality
- Politically engaged, with a keen interest in following the news agenda
- Ability to work independently and as part of a team
- Enthusiasm, flexibility, and ability to manage competing priorities
- Willingness to undertake routine admin tasks
Our Culture
Our culture and values are very important to us, allowing us to thrive in a fast changing world. The key values that drive us at Future Advocacy are:
- Always Learning: We constantly strive to improve the work we do, as a team and as individuals.
- Impactful: We define success in terms of the impact our work has on making the world more equal, sustainable and more prosperous.
- Supportive: We are open, responsive, positive and supportive to each other and to others.
Apply for this Job
Please apply by submitting a CV and cover letter below. In your cover letter please demonstrate how you meet the criteria with relevant examples. The deadline for applications is 23:59 on Sunday, March 1st.
If successful in your application, you will be invited to first round interviews (online) in the week of 16 March.
If we’re both excited to proceed, second interviews will be held in person the week of 23 March in our office in London, where we will ask you to complete a written task.
Future Advocacy is committed to equal opportunities. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. We particularly encourage applications from members of groups that are currently under-represented in our organisation, including Black, Asian and minority ethnic people.
We are happy to discuss flexible working and other adjustments on a case by case basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Fundraising Manager
Responsible to: Director/Head of Operations
Hours: 14 hours per week
Salary: £14,000-£16,000 (pro rata based on £35,000-40,000 FTE) (depending on experience and qualifications)
Based: Willesden, NW10 2JR + other locations if required (hybrid; 1 day per week remote working)
Contract: Permanent (subject to continuation of funding)
Please note: DBS check will be required
BIAS is a leading local Irish charity which has supported England’s largest community in Brent for over 45 years. We deliver our support across London through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. This is an exciting new role in which you will proactively generate and grow fundraising income across all fundraising streams to enable us to continue supporting the most vulnerable members of the Irish community. You will support our fundraising strategy by contributing to digital communications and creative content across all channels, in cooperation with project delivery teams. The role will play a central part in raising awareness and growing supporter engagement through digital campaigns, donor events, individual giving initiatives and the development of relationships with local businesses.
Key responsibilities
- Develop and deliver BIAS’s community fundraising strategy.
- Develop and implement a varied portfolio of events, community fundraising activities and campaigns, all of which reflect the spirit of BIAS.
- Explore marketing opportunities to raise the profile of the charity.
- Ensure relevant processes are in place to deliver successful, profitable community fundraising activities.
- Oversee the management of fundraising systems and platforms in order to create the best possible experience for donors and participants.
- Develop a robust supporter journey for community fundraisers which leaves them with an excellent experience and generates a long-term relationship with BIAS.
To achieve these objectives, the post holder will be expected to:
- Plan, budget, coordinate and attend an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity.
- Regularly review the performance of fundraising activities/events, making recommendations for improvement.
- Build and maintain a variety of community relationships across varying stakeholders.
- Explore and coordinate fundraising opportunities such as online donation platforms, auction platforms and text-to- donate services.
- Work with colleagues to ensure that all events are adequately supported with staff, volunteers and post-event debriefs.
- Ensure that all events and activities are compliant with the Code of Fundraising Practice, GDPR and internal policies.
This job description reflects the basic duties required of the Fundraising Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
What we’re looking for…
- Experience of designing and delivering successful community fundraising events, campaigns and activities, preferably with a track record of at least two years.
- Excellent organisational and administrative skills, including budget and project management.
- Ability to build excellent working relationships, especially with supporters and partners.
- Strong team player who will ensure clear and regular communication with the BIAS management team.
- Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems.
- A willingness to adapt and be flexible.
- Ability to travel.
- Competent user of Microsoft Office suite, with experience of CRM systems.
- Empathy and an understanding of the Irish community.
How to apply:
To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria set out in the person specification, with supporting examples.
The deadline for applications is 29th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Money & Me Navigator
Salary: £27,596.00 per annum, pro rata
Contract: 12-month contract
Hours: 1 x Part Time (17.5 hours per week - Ability to adapt to changing work schedules, including working later or adjusting days when necessary is desirable).
Location: Based at Mind in Salford, The Angel Centre, Salford
In this role as a Money & Me Navigator, you will proactively identify people with mental health issues whose lives are being impacted due to financial concerns, at places like GP surgeries and community-based organisations.
Money & Me Navigators are well positioned to support those who are less likely to come forward for support or reluctant to access mental health care due to stigma or discrimination.
You will provide one to one and/or group support, using trauma informed approaches, to empower people with mental health issues whose lives are being impacted due to financial concerns. By doing this, you will support people to become more resilient and better able to deal with problems they may have in the future.
Actively seek out potential referrals and promote the service within primary care settings and the community. You will build relationships with other agencies that support people with financial concerns, for example welfare rights services, housing organisations, faith-based organisations.
In this role you will also support our Welfare Rights & Debt Advice Team with administration and support the clients to access higher levels of advice including completion of forms.
About Money and Me
We know that poor mental health can make earning and managing money harder, and that worrying about money can make our mental health worse.
Money & Me aims to equip people with the understanding, self-compassion and practical tools to navigate and get around those barriers to financial wellbeing. Co-designed by people who have lived experience of money and mental health problems, alongside mental health and financial professionals, we work with individuals and in group settings.
Money & Me is a psychoeducation course that supports people experiencing mental health problems to improve their financial wellbeing. Over 8 sessions, people work with a trained mental health navigator to explore their relationship with money, set personal goals, and build a toolkit of practical strategies they can use to manage their money and mental health.
Key Responsibilities:
- Manage a caseload of clients, providing goal-oriented support for up to 8 weeks.
- Facilitate group sessions for individuals with mental health and financial struggles.
- Promote the service within primary care and community settings, building relationships with agencies like welfare rights and housing organisations.
- Support clients to access higher levels of advice and complete relevant forms.
- Conduct risk assessments and ensure client safety.
- Record case notes accurately and use data to evaluate service effectiveness.
- Collaborate with partner agencies (mental health services, etc.) to ensure client support.
- Represent the service at meetings and network with other professionals.
- Provide administrative support to the Welfare Rights & Debt Advice Team.
What we’re looking for:
- Passion for supporting individuals with mental health and financial challenges.
- Strong communication and relationship-building skills.
- Ability to work independently and as part of a team.
- Commitment to Mind in Salford’s values and policies.
Join us and make a real difference in the lives of those facing financial hardship and mental health issues.
Closing Date and time for applications: Friday 13th February 2026, 5pm
Interview dates: Friday 20th February 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind in Salford is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities and those from marginalized and underrepresented groups.
No agencies please.
We are looking for a Legacy and In Mem Fundraiser to deliver legacy marketing campaigns and manage the organisations in memory programme.
This is a hybrid role with options for other arrangements open for discussion.
The charity
An inspiring and passionate social welfare charity dedicated to helping those most in need from elderly care to mental health with a vision is to ensure individuals and families are always valued and supported. You would be joining a collaborative team with a community orientated work culture, offering fantastic benefits including 7% pension, six weeks holiday and more. They have a staff of c100 people and secured over 13m last year.
The Role
Lots of the groundwork and planning has been put in place for this exciting role, the team is looking for someone with excellent planning skills to deliver a growing calendar of communications, managing timelines and campigns effectively.
Legacy Fundraising & Campaigns
Develop and deliver legacy marketing campaigns to build awareness, enquiries, and pledges.
Plan and manage multi-channel activity across digital, print, events, and supporter communications.
Supporter Stewardship
Ensure excellent stewardship for legacy and in memory supporters, recognising the emotional nature
of this giving.
Legacy Administration Oversight
This is outsourced to Legacy Links.
The Candidate
Previous experience in a legacies or direct marketing role for one - two years
Experience of working with CRM databases including Raisers Edge
Experience of managing fundraising campaigns, agencies and budgets
IMPORTANT NOTE
Please note applications are being considered on a rolling basis so do get in touch ASAP to find out more.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Your new company
A leading London-based university is seeking an HR Advisor to join its collaborative HR Business Partnering team. You'll play an important role in delivering high-quality, customer-focused HR services during a period of positive change and improvement.
Your new roleAs HR Advisor, you will provide practical HR guidance and support to managers and staff across a wide range of operational areas, including:
- Absence management and family-friendly cases
- ER support for disciplinary, grievance and capability matters
- Recruitment coordination, job description reviews and pre-employment checks
- Managing Certificates of Sponsorship where required
- Supporting job evaluation panels and general HR administration
- Ensuring compliance with UKVI, right-to-work, DBS and GDPR requirements
- Contributing to HR projects, policy updates and process improvements
You will work closely with colleagues across HR to ensure consistent, timely and high-quality HR service delivery.
What you'll need to succeed
- Experience in a generalist HR role, ideally within a complex organisation
- Strong understanding of HR policies, procedures and UK employment law
- Experience managing ER cases, absence, and recruitment processes
- Confident communication skills and the ability to build strong relationships
- A proactive mindset, high attention to detail and commitment to continuous learning
What you'll get in return
- Opportunity to join a supportive and values-driven HR team
- Exposure to varied HR activities and transformational work
- Professional development and learning opportunities
- A collaborative environment focused on service excellence
If you are interested, please apply now!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Brent Carers Centre is a leading local charity supporting unpaid carers of all ages. Our Young Carers Service works with children and young people aged 5–24 who look after a parent or family member due to disability, long‑term illness, mental ill‑health or addiction.
We’re now recruiting a Trainee Young Carers Service Worker — an ideal opportunity for someone passionate about working with young people and looking to start a career in youth work, family support or social care.
We offer full training, mentoring, and a structured development pathway.
About the Role
As a Trainee Young Carers Service Worker, you’ll support the team to identify, engage and support young carers across Brent. You will help deliver group sessions, holiday activities, school workshops and one‑to‑one support, all with guidance and supervision.
This is a hands‑on, rewarding role where you’ll help young carers build confidence, reduce isolation and achieve their goals.
Key Responsibilities
- Support school outreach, assemblies and awareness workshops
- Help facilitate group sessions and young carers clubs
- Assist with planning and delivering holiday programmes and trips
- Provide supervised 1:1 support to young carers (goal‑setting, wellbeing check‑ins)
- Help create support plans tailored to young people’s needs
- Work with schools, families and professionals to coordinate support
- Keep accurate records on our case management system
- Adhere to safeguarding, GDPR and professional boundaries
About You
We welcome applications from people of all backgrounds — including those with lived experience of caring.
You will be:
- Passionate about supporting children & young people
- Kind, patient and a good communicator
- Willing to learn and take part in training
- Organised, reliable and able to follow procedures
- Comfortable working in schools, community venues and group settings
- Able to work occasional early evenings or weekends
Languages commonly spoken in Brent (e.g., Somali, Gujarati, Arabic, Polish, Romanian) are an advantage but not essential.
What We Offer
- Full training programme (safeguarding, youth work skills, communication, risk, GDPR)
- Regular supervision and access to professional development
- Supportive and friendly team environment
- Clear progression route into a Young Carers Support Worker role
- Pension, holiday allowance and flexible working
- Hybrid working for administrative tasks
How to Apply
Please submit:
- Your CV (max 2 pages)
- A short supporting statement explaining what interests you about this role, what you would bring and how you’d meet the person specification
Additional Information
Brent Carers Centre is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to an Enhanced DBS check, references and appropriate checks. We welcome applicants from all communities and backgrounds.
Please submit cv and cover letter
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are excited to partner with a growing health charity at a pivotal moment in its strategy. With ambitious plans to significantly grow the legacy and in-memory programme, this is a newly created role offering real influence, leadership and long-term impact.
Reporting into the Head of Legacies, this role will lead the delivery of a new legacy and in-memory strategy, overseeing acquisition, stewardship and supporter experience across the programme, while leading a growing team. This role works on a flexible hybrid basis, with the expectation of monthly travel to the charity's offices.
What you’ll do
- Lead the implementation and growth of the legacy and in-memory programmes
- Own budgets, forecasts and KPIs, ensuring activity delivers against strategic targets
- Drive acquisition and stewardship activity across multi-channel campaigns
- Develop compelling legacy propositions and supporter journeys
- Manage and develop direct reports, embedding a supportive, high-performing culture
- Work closely with internal teams and external agencies to deliver impactful campaigns
- Monitor sector trends and identify new opportunities to innovate and grow income
- Collaborate with legacy administration colleagues to improve processes and supporter experience
About you
- Proven experience in delivering multi-channel legacy fundraising campaigns.
- Experience managing budgets, forecasts and performance metrics
- Confident people manager, with a passion for developing others
- Excellent stakeholder management and communication skills
- Insight-driven, organised and comfortable working at both strategic and operational levels
- Motivated by making a tangible difference through health-related fundraising
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Are you passionate about bringing people together to create change? As Community Fundraiser at New Citizens’ Gateway, you will inspire local communities, faith groups and supporters to stand alongside refugees and people seeking asylum. Your work will directly fund vital services that offer safety, dignity and hope to people rebuilding their lives in the UK. From energising community-led events to growing individual giving, you will turn compassion into action and ensure our work can reach even more people in need.
Benefits included:
- Generous 26 days annual leave to support a healthy work–life balance (excluding Bank Holidays)
- 6% employer pension contribution to help you plan for the future
- A friendly, inclusive and supportive team culture
- Meaningful work that makes a genuine difference to refugees and asylum seekers
- Regular supervision and ongoing support in a collaborative environment
- Flexible working approach, including occasional community and event-based work
This role is perfect for someone who believes in the power of community, thrives on connection, and wants their work to make a visible, lasting impact. Interview Date: 12/02/2026
Providing holistic support which enables inclusion of those seeking/getting protection in England and Wales as equal participants in the UK life
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a highly motivated and gifted communicator to craft Spotlight’s messages and help us achieve real change.
You will be joining a small dedicated team of anti-corruption experts and campaigners for this busy, varied and multi-skilled role. We have a full programme of work for the year ahead with projects on illicit finance, political integrity, and corporate accountability for financial crime.
Candidates should be exceptional all-round communicators, with significant experience in achieving impact through a range of channels from digital and social media to print, broadcast and events. They will have a track record of driving communications efforts to achieve campaign or policy objectives, as well as experience of developing messages for a wide range of audiences, and translating complex expert subject matter into newsworthy content. The successful candidate will be enthusiastic and proactive, a strategic thinker, an excellent writer and able to apply their skills and experience across a range of different communications channels. They will also have an interest in corruption and its impacts at home and abroad.
Deadline for applications is 23.30 on Saturday 14th February.
About Spotlight
Spotlight on Corruption is a UK based charity which aims to end impunity for corruption, promote political integrity within the UK, and ensure the UK acts as a global leader on fighting corruption. We are a bold, expert voice that pushes forward the anti-corruption agenda in a pragmatic and credible way, consistently punching above our weight in holding the government to account for taking action against corruption, cronyism, and dirty money in the UK.
Key Responsibilities
-
Design and deliver Spotlight’s day to day communications and public messaging to ensure we achieve real reforms and impact in tackling corruption and protecting UK democracy.
-
Secure strategic and influential media coverage by developing and maintaining relationships with journalists, developing ideas for stories, and identifying key communication opportunities to get Spotlight’s messages across, including by monitoring daily news.
-
Build Spotlight’s reach and influence online with target audiences (politicians, civil servants, journalists, civil society, and funders) by maintaining Spotlight on Corruption’s website, social media accounts and mailing lists, and working with colleagues to develop engaging content.
-
Develop newsletters, press releases, website copy, social media posts, and other communications materials, including scripts for, as well as filming, videos on Spotlight messages that appeal to different audiences.
-
Develop a communications strategy for the organisation to implement its three year strategy which builds and secures Spotlight’s reputation as a leading anti-corruption organisation.
For full job description and person specifications please see the attached Job Description
Working arrangements
Full-time, 35 hours per week. Working from home required, but with one day a week in the office near London Bridge. Must be based in or near London. We support flexible working arrangements and operate a nine day fortnight. Attendance at networking events and being on-call for media work outside of office hours occasionally required.
Responsible to: Executive Director
Applications should be made by way of a covering letter setting out suitability for the role set against the person specification, and a CV.
Short-listing will take place w/c 16th February.
Interviews for short-listed candidates will take place via Zoom (first round). There will then be in-person interviews in London following that (for those who progress to the second round).
Spotlight on Corruption shines a light on the UK’s role in corruption at home and abroad.
The client requests no contact from agencies or media sales.
Compliance Officer - United Teaching
Job reference: REQ003867
Salary: £30,500 FTE
Contractual hours: 15
Basis: Part Time
Region: London
Hybrid Role. You will on occasion be required to travel to our London and Peterborough offices.
Closing Date: Friday 20th February 2026 at Midnight
United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England.
Central Office staff work closely with schools, offering a wealth of expertise to underpin schools' own knowledge. Our specialist departments, including HR, finance, technology, strategy and performance, estates, and marketing, work alongside dedicated school improvement teams. By joining us, you will provide ongoing support to schools, ultimately improving the outcomes of our pupils.
United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check.
We always appoint on merit, and we are open to discussing flexible working options.
Job description
We are looking for a confident and detail-focused Compliance Officer to support our apprenticeship provision on a part-time basis (7.5 - 15 hours per week)
The role will suit someone with strong experience in apprenticeship funding rules, data entry, and the use of apprenticeship and management information systems to make accurate funding claims. You will be the go-to person for compliance, working closely with Paddington Academy and United Teaching to build on the processes we already have in place. This is a key role ensuring our Teacher standard apprenticeships run smoothly and remains fully compliant.
The Role
United Teaching is United Learning’s national teacher training programme, offering high-quality school-based routes into teaching. Trainees learn from expert practitioners while working in our schools, gaining practical classroom experience alongside academic study. The programme is designed to develop confident, skilled teachers who make a lasting difference in the classroom from day one.
About You
We are looking for a highly motivated and enthusiastic Compliance Officer with excellent communications skills and a sound knowledge of the apprenticeship funding rules. You’ll need strong IT skills and have experience working across a range of software packages such as Microsoft 365, Word, Excel, PowerPoint, and Teams. You will also excel with organisational skills, attention to detail, accuracy, and timeliness.
Essential:
· Level 2 English and Maths qualifications (GCSE, A Level, or Functional Skills L2).
· Proficiency in data management and risk mitigation strategies.
· Experience of working in a Further Education MIS department.
· A sound knowledge of the Individualised Learner Record (ILR), funding regulations and audit requirements for further education.
· Ability to manage own workload with minimal supervision.
· Current knowledge of data and compliance requirements within public funding programmes including apprenticeships.
· Experienced user of FRMs, PDSAT software and other related software / reports for data cleansing and credibility related issues.
· Experience of planning and undertaking internal audits.
Desirable:
Experience of external funding assurance audits.
Rewards and Benefits:
· Competitive salary.
· Part-time.
· Contributory pension scheme.
· 26 days holiday FTE.
· Occupational sick pay, protecting you and your family.
· Competitive maternity, paternity, and adoption benefits.
· Group Life Insurance Scheme.
· Westfield Health cash plan and extensive range of employee benefits for eligible staff.
· Continuous Professional Development options that will be tailored to your needs.
· A supportive team across the country.
· We are open to requests for flexible working and we encourage open and regular conversations about work-life balance.
For a confidential discussion about this role or the process, please contact us.
Please note we reserve the right to close this vacancy early should we receive a large volume of applications.
United Learning comprises: UCST (Registered in England No: 2780748. Charity No. 1016538) and ULT (Registered in England No. 4439859. An Exempt Charity). Companies limited by guarantee. VAT number 834 8515 12. Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB.
A place to create moments that matter
Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 303
Harris Hill is delighted to be working with The Camelia Botnar Foundation to recruit its new Chief Executive Officer.
The Foundation was created to support young adults aged between 16 and 21 who are disadvantaged or in problematic situations. The Foundation provides residential training and work experience, helping young people to learn a skilled trade, embark on a useful career path and successfully make their own way in life.
As Chief Executive, you will:
· Provide strategic leadership of the Foundation.
· Have oversight of the charity’s financial position, including budget setting and regular management accounts.
· Grow and diversify income to strengthen financial resilience.
· Develop strategic partnerships and act as the public face of the organisation.
If you are inspired and excited by what The Camelia Botnar Foundation does, we’d love to hear from you.
Job title: Chief Executive Officer
Salary: £90,000 plus annual bonus (pro-rated for part time applicants).
Contract: Permanent / full-time or part-time (minimum of three days a week).
Location: Maplehurst Road, Cowfold, West Sussex RH13 8DQ.
How to apply:
Please review the Recruitment Pack for further information about The Camelia Botnar Foundation, the CEO position and for details on how to apply.
Closing date for applications: 9am Monday 9th February 2026
Both The Camelia Botnar Foundation and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Title: Children's Support Worker
Location: Warwickshire - Travel required across Warwickshire, predominantly North Warwickshire and Rugby. Use of a car is essential to the role.
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We are recruiting for a Children’s Support Worker who will be working closely with children and their parents who are living in our dispersed accommodation refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.
A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate play opportunities.
Please note that post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
A driving license and access to a car is essential to the role.
Closing Date: 09:00 am 12 February 2026
Interview Date: 27 February 2026
The client requests no contact from agencies or media sales.
Director of Corporate Services
£62,000 - £68,000
37.5 hours per week (with consideration for 0.8 FTE) and such additional hours as required
Bath with some homeworking, minimum of one day in the office per week
Developing Health & Independence (DHI) is a charity that helps disadvantaged and vulnerable people turn lives around, stand on their own feet and reduce dependency. We do this because we believe everyone should have the chance to achieve their potential to make a valuable contribution to society.
We help young people and adults overcome structural barriers and self-limiting behaviours that are holding them back. Our clients are often disadvantaged or living at the margins, meaning they are disproportionately affected by substance misuse, homelessness, offending, mental health issues and other factors that contribute to social exclusion.
This is an exciting and hugely rewarding opportunity for someone who wants real responsibility for running infrastructure support services in a highly-respected organisation.
Reporting to the CEO and as a member of the Executive Team, the post holder will be expected to drive and manage the central administrative and core infrastructure functions across DHI to ensure we operate safely, securely, efficiently, and effectively.
As well as being closely involved in the day-to-day activities of the functions for which you are responsible, you will provide high level proactive advice, and quality services for the other Directors across all central and client service areas, including, finance and procurement, human resources, information technology development, health and safety, premises, office services, in addition to working closely with our retained HR advisor.
The successful candidate will be comfortable working in partnership with operational colleagues to supply clear, quality assured and compliant best practice processes from the centre, which are developed and implemented collaboratively with those delivering core services to DHI’s client base.
How to apply
Application is by way of a CV and a Supporting Statement.
Closing date: Midnight, Sunday 15th February
Selection and timescales
There will be a two stage selection process.
ROLE PROFILE: Carers Wellbeing Worker
Responsible to: Services Manager/Senior Wellbeing Worker
Key Internal Stakeholders: Bridgend Carers Wellbeing Team
Engagement teams
Finance team
Wider hub teams
External Stakeholders: Commissioners
Unpaid carers
Partner organisations
Responsible for: Volunteers
Location:Hybrid: Home, office and community based
Salary: £24,285.69 pro rata
Hours of work: This role is permanent, of 16 hours per week.
Monday – Friday, flexible between 8am – 7pm
Key Purpose / WHY?
The Carers Wellbeing Worker will support unpaid carers across Bridgend to establish ‘What Matters’ to them and provide bespoke, person-centred information, advice and guidance to those accessing our services, including, one 2 one support, group work and activities, as well as signposting and referring to relevant agencies for additional support including working with the unpaid carer to complete a proportionate carers assessment to help them on their caring journey.
Working with the senior Carers Wellbeing worker to develop and deliver of a targeted outreach support programme, building on existing partnership working and connecting carers to community resources, preventing the need for escalation to statutory services.
Key Responsibilities / WHAT?
-
To be the key contact for all enquiries around the Bridged Carers Wellbeing Service, including monitoring referrals, Bridgend Carers Wellbeing inbox, telephone or online enquiries and referrals through WCCIS.
-
To identify, engage with and support individuals who may be in an informal unpaid caring role including carers from seldom heard groups.
-
To work with unpaid carers and assist them to articulate ‘what matters to them’, their desired outcomes and signpost / refer individuals to relevant support service to enable them to achieve those outcomes within their own communities.
-
Undertaking proportionate carers assessments and reviews – identifying areas of need or change and producing support plans, to achieve outcomes that support the carer to become self-reliant and build a network of support.
-
To deliver a regular programme of outreach and engagement events, taking Bridgend Carers Wellbeing services into the community and working in partnership with carers support services. Feeding back suggestions and ideas to the Senior Carers Wellbeing worker to support development of targeted outreach across Bridgend.
-
To work with key stakeholders including Bridgend Council, Cwm Taf Morgannwg University Health Board, Third Sector, and other external organisations across Bridgend, in a professional manner.
-
Accurate and timely recording and reporting on CRM to support with monitoring requirements.
-
The post holder will be expected to be flexible, responsive to change and can organise their own workload daily and to support the demands imposed by the service.
-
Support the promotion and marketing of Bridgend Carers Wellbeing services and other carers support services.
-
Promoting Carer Awareness through events such as Young Carers Action Day, Carer’s Rights Day and Carer’s Week.
-
To adhere to the requirements of Data Protection Legislation and Information Security and Confidentiality policies and procedures.
Volunteer management, workforce planning and development
-
Lead by example to build a culture of trust, engagement, learning and continuous improvement to enable staff & volunteers to act as effective ambassadors for the organisation and its services.
Service Development
-
Involving, engaging, and consulting with carers to contribute and evaluate current services and shape future services.
-
Making individual contributions in staff meetings, supervisions, observations, and reviews, to improve carers health and wellbeing.
-
Work within TuVida’s policy framework including safeguarding, health and safety standards and equality and diversity.
Culture
-
Role model behaviour with volunteers and wider staff team consistent with the values of the organisation.
General
-
To be committed to safeguarding and promoting the rights and welfare of carers and the people they care for.
-
To comply with the Code of Practice and Code of Conduct for employee.
-
To contribute to the organisation’s public profile and influence / foster good relations with statutory and voluntary bodies.
We are an organisation led by our culture and values.Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make.No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust…always challenging practice or behaviour that compromises the reputation or values in any way.
Vision
Values
A society where every person who is ill or disabled and every carer can live well and enjoy life
Pioneering – we will continuously try new approaches and ideas, challenging the status quo.
Uncompromising – we will do what we say we are going to do and when we are going to do it.
Compassionate – we are committed to enabling people to have choice over their care and support.
Person Specification
Essential
Desirable
Qualifications
-
Level 3 Health and Social Care – or willing to work towards
Experience
-
Experience of social care issues and knowledge relating to Adults and Children’s Services provision, including the private and third sector
-
An understanding of the needs of carers (young and adult carers), people with a disability, dementia, mental health, substance misuse and people experiencing illness
-
Experience of working with a wide range of groups and organisations.
-
Experience of multi-disciplinary working across health and social care partners
-
Previous experience of working with unpaid carers and their families
-
Previous experience of working with Information Advice and Guidance services
Skills & abilities
-
Excellent verbal and written communications skills
-
Ability to manage and work within a limited budget.
-
Must be able to meet deadlines effectively.
-
Ability to gather and collect data and information, prepare reports.
-
Able to demonstrate the ability to think innovatively and to not accept the status quo.
-
Able to demonstrate an ability to assimilate and understand information to provide the correct advice and information quickly and accurately.
-
Excellent recording skills including the use of ICT within the workplace (i.e., Microsoft Office, Outlook)
-
Previous experience of using CRM e.g., Charitylog or upshot etc.
-
Previous experience using WCCIS.
-
Experience of presenting information to groups of people
Personal qualities
-
Self-aware and able to articulate your own values, strengths and limitations can identify own emotions and prejudices and how these affect decisions and behaviour.
-
Reliable and consistent
-
Able to acknowledge mistakes and use them as learning opportunities.
-
Able to manage stress and pressure and how this may impact on others around them
-
Ongoing personal and / or professional development
Knowledge
-
A knowledge of and a commitment to equal opportunities
-
Knowledge and understanding of relevant legislation for health and social care
Other
-
Willing to be flexible with their hours of work and willing to work outside of normal office hours when required, including occasional weekend work when the service needs require.
-
Commitment to the values of TuVida
-
Current driving licence and access to a vehicle for work purposes.