Volunteer volunteer jobs
Why This Role Matters
Every day, people in our borough face the reality of homelessness. Every person facing homelessness needs practical support, stability and someone who believes their situation can change.This role is central to making that change happen.
As Operations Manager, you will help ensure that our services run effectively and compassionately, enabling people experiencing homelessness to access the support they need to rebuild their lives. You will manage a small, committed team, strengthen how our services operate, and help shape the way we respond to homelessness locally.
About Us
FCENS is a small and ambitious charity working alongside local partners, volunteers and people with lived experience of homelessness to deliver meaningful change in the community in Waltham Forest.
Our Vision is that no-one needs to be homeless in Waltham Forest and everyone has a place to go. Our Mission is to support single homeless adults in Waltham Forest towards transforming their lives.
The Role
We are seeking an experienced and motivated Operations Manager to oversee the effective day-to-day running of the charity’s services and internal operations.
Reporting to the Director, you will ensure that services are delivered safely, efficiently and to a high standard. You will also play an important role in strengthening operational systems and processes, helping the charity improve and grow its impact.
You will manage a small operational team including caseworkers, lived experience coaches, an administrator and an evening worker, supporting them to deliver high-quality, trauma-informed and person-centred support to people experiencing homelessness. You’ll also use your strategic thinking skills to help improve service provision.
Key Responsibilities
Operational Management
- Oversee the day-to-day delivery of the charity’s services.
- Plan and manage the annual night shelter season and the year-round drop-in centre.
- Maintain oversight of case management, outreach activity and data systems.
- Ensure compliance with safeguarding, health and safety, and organisational policies.
- Oversee administrative and IT systems, including effective use of the case management system.
Service Development
- Review operational systems and processes to identify opportunities for improvement.
- Implement changes that improve efficiency, quality and impact.
- Use data, feedback and lived experience insight to inform service development.
Leadership and Team Management
- Line manage operational staff, providing supervision, guidance and performance management.
- Foster a supportive, inclusive and accountable team culture.
- Support staff wellbeing, training and reflective practice.
- Oversee the recruitment, induction and support of volunteers.
Strategic Contribution
- Work closely with the Charity Director to translate strategic aims into operational plans.
- Contribute to organisational planning, policy development and reporting.
- Provide operational insight and updates to the Charity Director and Trustees.
Partnership Working
- Work collaboratively with other homelessness organisations and local partners.
- Support the development of positive relationships with local authorities, funders and stakeholders.
- Represent the charity in meetings and forums where appropriate.
About You
We are looking for someone with both strong operational experience in the homelessness sector and a commitment to supporting people experiencing homelessness. You will identify with FCENS values, with a strong focus on trauma-informed care and lived experience.
You will bring:
- Significant experience in the homelessness sector or a related field such as housing, rough sleeping, outreach or multiple disadvantage.
- Experience managing services or operations within a small team or organisation.
- Experience line managing staff and supporting frontline practitioners.
- A strong understanding of safeguarding, risk management and good practice in frontline support services.
- Excellent organisational, communication and problem-solving skills.
You will also be:
- Positive, resilient and solutions-focused.
- Calm under pressure and confident making decisions.
- Values-driven and committed to improving outcomes for people experiencing homelessness.
- Comfortable working within the charity’s Christian ethos.
Flexible Working
We support flexible hours where operationally viable. Requests for flexible working arrangements and compressed hours will be considered.
Equality, Diversity and Safer Recruitment. We are committed to creating an inclusive environment and welcome applications from people of all backgrounds.
As part of our commitment to safeguarding the people we support, this role will be subject to safer recruitment procedures, including reference checks and an enhanced DBS check.
Closing date for applications:5pm Monday 13th April 2026.Interviews expected week commencing April 27th 2026.
The client requests no contact from agencies or media sales.
Join us in the ambitious ‘Birmingham In Action’ campaign, which commits to raising over £600 million of charitable funding and 1.25 million volunteer hours, positioning the University as one of the world leaders in University development. To fulfil our exciting campaign ambitions, we are recruiting a Corporate Philanthropy Manager to help grow our philanthropic funding and to take our campaign to the next level. We are looking for someone with a strong new business record, who is confident in networking with some of the biggest and most influential businesses in the region. The role will have a set portfolio of relationships to steward and develop, whilst maintaining a watching brief to identify new opportunities for strategically valuable partnerships. Academics here are tackling some of the world’s most pressing global challenges such as the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. This role is a great opportunity to further develop your skills and will play a vital role in delivering projects to change lives locally, nationally and internationally. A key member of the Development and Alumni Relations Office’s (DARO) Charitable Partnerships team, you will identify, create and manage corporate philanthropic partnerships with local, national and global businesses. You will have an enthusiasm for building relationships, the skill to interact with high-level corporate professionals and academics, experience of delivering against KPIs, KPTs and against financial targets, along with the ability to translate complex information into a compelling case for support.
Main Duties
The Corporate Philanthropy Manager will be responsible for:
- Developing and strengthening relationships with key current corporate funders to the University to grow philanthropic income.
- Identifying and building relationships with new corporate funders to secure a minimum of six figure gifts.
- Managing a pipeline of short, medium and long-term funding applications and relationships to enable year-on-year corporate philanthropy income growth.
- Taking responsibility for a developed and expert knowledge of a number of key campaign programmes.
- Building close working relationships with academics, alongside other University colleagues, to find information needed to write clear and compelling proposals on existing and new areas of research, that aligns with the strategic priorities of corporate funders.
- Signposting academic colleagues to resources to help secure income from a variety of sources, including research councils, charitable grants etc.
- The ability to take calculated risks to create a step-change in our corporate philanthropy portfolio, recognising the importance of ‘high risk high reward’ in transformative fundraising.
- Build effective, co-ordinated, working relationships with the following external stakeholders:
- Major local, national and global corporates
- Relevant city, regional, national and international business networking and brokerage organisations
- Agencies that promote corporate social responsibility and charitable giving
- SMEs of high growth potential operating in sectors of agreed strategic significance
- Responsibility for championing and advising upon corporate philanthropy with a range of internal and external audiences
- Acting as an ambassador for the University who can use internal and external networks for personal and institutional benefit
- Managing the whole donor journey of a corporate funder, from identification to acknowledgement and stewardship.
- Meeting reporting objectives of funders and ensuring an excellent experience for funders.
- Efficiently use the Customer Relationship Management system to record and report on activity – feeding into campaign data, team reporting and management information for the senior leadership team.
- Be responsible for adhering to relevant fundraising regulation and current data legislation in the UK and in target markets whilst ensuring fundraising is ethical and that due diligence is undertaken as necessary.
- Understanding the breadth of the University and appreciating the differences of each College.
- Understanding the context of our work in relation to the wider operations of the University.
- Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
- Supports the University’s sustainability agenda through resource efficient working.
- Any other duties commensurate with the grade.
Required Knowledge, Skills, Qualifications, Experience
- Educated to Degree level (or equivalent qualifications). Where no equivalent qualification is held, significant practical relevant experience and expertise in a similar role will be required.
- Evidence of writing motivational and persuasive reports or proposals – this could be demonstrated through performance in full time, part time or voluntary roles.
- The ability to understand and communicate complex expressions of academic vision to non-academic philanthropic supporters.
- Outstanding communication and to present confidently to audiences of all sizes.
- Understanding of and ability to represent the vision and mission of the University of Birmingham.
- Experience of working to a minimum of five figure gifts and exceeding targets.
- Ability to prioritise own workload under pressure and balance a range of competing deadlines.
- Passion for and knowledge of Higher Education, particularly research and the role of philanthropy.
- Ability to build strong relationships and engage with individuals and organisations, internally and externally.
- Ability to work collaboratively with a wide audience internally including academics and Professional Services staff.
- Personal confidence, independence and determination to succeed as an individual and as part of a team.
- The desire to support colleagues in the achievement of their individual and the collective goals and to celebrate others’ success as positively as your own.
- The ability to represent the University internally and externally through excellent interpersonal skills: diplomacy, discretion, tact, persuasiveness, the confidence to deal with a wide range of audiences, along with the ability to deploy negotiation skills when required.
- Good all-round IT skills including competence with all aspects of MS Office.
- The flexibility and willingness to work unsociable hours (evenings and weekends) occasionally, when required.
- Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.
World-class research and outstanding global education



The client requests no contact from agencies or media sales.
First Step Trust is a charity and social enterprise with over 30 years’ experience supporting people who are furthest from the labour market to gain skills, confidence and move into employment.
We combine social impact with commercial enterprise, delivering training programmes, social enterprises and innovative virtual reality learning tools that create real opportunities for disadvantaged learners.
We are now looking for a Head of Commercial to lead the next stage of our growth.
This is a senior leadership role with responsibility for driving commercial income across our social enterprises and developing new revenue streams, including the commercial licensing of our virtual reality training products.
You will oversee a portfolio of social enterprise businesses, supporting project managers to increase sales, improve performance and ensure the businesses are operating effectively. Alongside this, you will identify and develop new commercial opportunities, partnerships and routes to market.
As a member of the Senior Leadership Team, you will play a key role in shaping the organisation’s strategy and helping us achieve our ambition that 60% of our income will come from commercial activity by 2030.
We are looking for someone who brings strong commercial acumen and a proven track record of generating income, alongside the ability to lead and develop teams. You will be comfortable working at both a strategic and operational level, with the confidence to drive growth while maintaining a clear focus on social impact.
This is an exciting opportunity to take on a leadership role where you can shape commercial strategy, grow innovative services and make a real difference to people’s lives.
For full details of the role and how to apply, please see the recruitment pack.
The client requests no contact from agencies or media sales.
Do you want to work for a dynamic, creative, fast-paced charity?
At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.
Finance Director
The ideal candidate
We seek a finance leader driven by values, with extensive experience directing finance operations and delivering top-tier financial planning, reporting, and governance. This role requires strong technical accounting abilities, exceptional communication skills, and the talent to explain complex concepts to diverse audiences.
You should be a collaborative, inclusive leader who excels at developing team members, managing risks, negotiating effectively, and guiding the organisation through periods of change. Most importantly, you must be committed to Action Together’s mission of social justice, equity, and community empowerment.
The role
The Finance Director will play a pivotal role in ensuring Action Together remains financially robust, sustainable, and compliant as a charity and employer. As a key member of the Senior Leadership Team, you will partner closely with the CEO and Board to shape a resilient business model, strengthen financial governance, and provide strategic direction that supports our mission and values.
You will lead and develop a high performing finance function, oversee annual budgeting and long‑term financial planning, and ensure high‑quality financial insight is available to the CEO, SLT and Board. The Finance Director has responsibility for the production of monthly accounts package, annual audit and statutory accounts, risk management, payroll assurance, investment strategy, and organisational compliance with Companies House, the Charity Commission, and all financial governance requirements.
You will play an integral role in supporting strong governance, working closely with the Treasurer and Board to provide clear, timely, and insightful financial performance updates, forecasts, and risk assessments.
You will also work with the Treasurer to shape investment strategy, strengthen financial controls, and uphold governance across all statutory, regulatory, and organisational requirements
Equality , Diversity and Inclusion
At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.
In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:
- A disabled person and/or
- A member of a community experiencing racial inequality
Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.
Right to work
We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK
Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.
To strengthen the Voluntary, Community, Faith and Social Enterprise sector. To enable positive social change and promote social justice.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Hub Team Leader to join the Victim of Terrorism Unit team in our national hub for 37.5 hours a week.
Do you want to lead a team and make a difference to victims and survivors of terrorism? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
As a Hub Team Leader you will ensure the delivery of excellent services to victims, both adults and children and young people, in accordance with the service specification and performance targets. You will support and manage operational staff, to ensure that the overall objectives of supporting clients is achieved.
You will work collaboratively with the Operations Manager/ Management Team, to achieve the implementation of the business plan and the development of the service to maximise positive outcomes for clients.
Youwill focus on performance management of direct line reports including the allocation/auditing of cases; collation of service performance reports; measuring KPIs; setting performance targets and undertaking quality compliance. This role will also lead on the development and delivery of training and information packages to a wide range of audiences and will be responsible for managing some of these key relationships.
You will help to support the Operations Manager in delivery of training and information presentations across a range of stakeholders both in person and online. This may require substantial travel and overnight stays
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are seeking an exceptional leader who can act as a credible spokesperson and ambassador for the Catholic Union, building trusted relationships across the Church, parliament and wider society and helping to grow the Catholic Union’s influence and engagement in the years ahead.
Founded in 1870, the Catholic Union of Great Britain brings Catholic laity and Catholic social teaching to the public square across England, Wales and Scotland. Working in partnership with dioceses, parishes, MPs, MSPs, MSs, peers and Catholic organisations, our vision is of a society in which Catholic laity are informed, equipped and encouraged to engage in public life.
Our work is shaped by three key themes: engagement, education and encouragement. Through these we foster informed participation in public debate, help Catholics and the wider public understand contemporary social and political issues through a Catholic lens, and inspire greater confidence for Catholics to contribute to civic and community life.
In recent years the Catholic Union has developed from being largely volunteer-led into a more professional and strategically focused organisation, strengthening relationships across the Church and wider society. Our Weekly Briefing, now read by around 6,500 people each week, has become a key channel for parliamentary reporting, Catholic news and reflection.
As Director, you will lead the Catholic Union at an exciting moment in its development. You will represent the Catholic Union publicly, strengthening relationships with bishops, diocesan leaders, parliamentarians and Catholic organisations. You will act as a trusted ambassador for the Union, grow our channels of influence and engagement, and work with Trustees, Council and a small experienced team to support the organisation’s continued development.
If you are inspired by the opportunity to serve as a public voice for a respected Catholic organisation and help foster thoughtful dialogue and engagement in public life, we would love to hear from you.
For more information, please see the job pack attached. Closing date 10th April.
Salary: £26,227.50 per annum, pro-rated
Location: Shelter Montrose shop
Contract: Permanent
Hours: 30 hours per week
Closing date: Wednesday 25th March 11:30pm
We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Montrose shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.
Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
· We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding statement
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations.
As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. Since 2013, The Childhood Trust has raised over £50 million through our matched fundraising campaigns, enabling us to fund impactful child poverty projects across all London boroughs.
We are entering an exciting new phase of development. We are seeking a Capacity Building Manager to lead the development and implementation of our organisation-wide funder plus approach -strengthening the support we offer beyond grant funding and helping to build a more connected, resilient and effective sector. This role will play a key part in ensuring our work delivers greater benefit for children, young people and communities across London.
Benefits to working at the Childhood Trust include:
-
Competitive holiday package including a day off for your birthday and the days between Christmas and New Year Off
-
Enhanced Maternity/Paternity Leave
-
Flexible working environment
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Hybrid working, with the expectation of ideally one day a week, in our office in Victoria
To read more about the responsibilities in the role, please read the attached Job description.
Interviews will take place, in person at our office in Victoria, on Wednesday 15th April.
Apply by submitting a CV with a cover statement (maximum 2-sides) through the quick apply function on Charity Jobs.
The client requests no contact from agencies or media sales.
It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions.
Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Bournemouth, Poole and Weymouth. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.
This role is part-time working 18 hours per week covering Bournemouth Crown Court, Poole Magistrates Court, Weymouth Magistrates Court and Dorset Remote Live Link Site (in Bournemouth).
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?
If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Deputy Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
You will:
- Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
- Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
- Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
- Support rota planning to maintain appropriate resource coverage across the court cluster.
- Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
- Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
- Promote effective communication within the team, coordinating meetings and sharing learning.
- Build and maintain relationships with statutory, voluntary, and community partners.
- Deputise for the Team Leader when required, ensuring service standards and targets are met.
- Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have
- An understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience working in challenging environments with a focus on customer experience and service excellence.
- Strong communication, negotiation, and advisory skills-both written and verbal.
- The ability to prioritise work with minimal supervision and manage conflicting demands.
- Experience processing, analysing, and reporting information from multiple sources.
- Competence in using IT systems including Microsoft Office and case management systems.
- A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.
Additional Information
- The role may involve exposure to emotionally demanding situations and requires resilience.
- Travel across the Court cluster may be required.
- Occasional evening or weekend work may be necessary.
- An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
This role represents an opportunity to make a real difference to anti-poverty work at QSA and in the UK more broadly. Communications are increasingly central to developing our impact, and our intention is to generate more high quality, moving content that showcases:
• The deep impact of the support provided by QSA to people living on a low income or experiencing homelessness. Our services are created to fill ‘niches’ – the support people tell us that they need and is not being provided elsewhere. We aim to help people find dignity, comfort, connection and peace.
• The support provided by 4in10, London’s child poverty network hosted by QSA, and the impact of its collective action.
• Our campaigning and research work – and the changes it can bring about in policy and practice, with the goal of reducing poverty and alleviating its effects.
You will be helping thousands of people to access QSA’s life-changing services; to find resonance and community in our communications; to support life-changing anti-poverty work; to get involved in campaigns that move the needle; and more.
At QSA our values guide us to deliver services with compassion and dignity, and they also guide us in our workplace. Our small team is mutually supportive, conscientious and deeply committed to the aims of our work.
This role will involve building relationships with an extremely broad range of people, with a very strong focus on the people who participate in our services. An ethical storytelling approach is at the heart of QSA’s communications. Putting this into practice will involve bringing stories forward in deep collaboration with storytellers; with empathy, integrity, authenticity, and a commitment to amplifying voices that can go unheard. We want people to feel in control of how their stories are shared, as much as we want people to be moved by content that engages and inspires.
The communications officer role also involves many of the ‘bread and butter’ tasks of an effective communications function: content production, analytics, social media management and so on. We are currently in the midst of a full-scale overhaul of the QSA website.
More important than coming with experience in every part of these duties, however, is a curiosity and enthusiasm to learn and take on healthy challenges (in which we aim to give you the support you need); as well as a flair for getting to the heart of the story – not only in the content itself, but also in understanding the bigger picture of our communications and our direction of travel together.
Purpose of role
To develop the communications output of QSA across all platforms, supporting delivery of the aims of QSA’s organisational and fundraising & communications strategies. To centre QSA’s communications work in an ethical storytelling approach.
Duties & responsibilities
- To contribute to a plan and timetable for QSA’s communications work.
- To uphold clear protocols on how we gather and share stories and impact, to hold ourselves to the highest standards around ethics and wellbeing.
- To work in the community and across all QSA’s services, to get to know the people who access them, sensitively inviting people to share their stories or consent to photos.
- To compile and share ethical and compelling storytelling content across a range of media.
- To co-manage all of QSA’s communications platforms including social media (including community management), email marketing and website.
- To generate and publish regular digital communications and fundraising content (including video, audio and copy), across our owned and shared platforms, and printed materials.
- To pull together content into regular email briefings for QSA’s supporters and donors.
- To provide communications support to the wider QSA team.
- To engage with other QSA teams about website content, being responsible for adding in this content, liaising with our web agency as required.
- To follow a GEO-first approach to QSA’s web development, to promote growth in traffic and engagement.
- To actively drive growth and engagement across QSA’s social media, website and email marketing.
- To work within QSA brand guidelines to provide recognisable and reliable content, while also keeping content fresh and engaging.
- To work with third party suppliers or freelancers as required, eg. for graphic design or other communications assets.
- To undertake event marketing of QSA’s fundraising events.
- To track analytics to evaluate the impact of the content we produce and promote across all our platforms.
- To plan and create content for individual giving campaigns and digital fundraising.
- To maintain an up-to-date awareness of best and emerging practice in non-profit communications, and to share new ideas for growth.
- To work within, and actively promote, the policies and procedures of QSA.
- Any other duties, as appropriate to the role, as agreed by the QSA director.
Person specification
Experience
- Experience of working for or volunteering for a charity, especially if UK-based and community focussed, is highly desirable.
- Experience of communications work, in a paid or voluntary capacity, is highly desirable.
Ability
- Excellent people-facing skills, able to confidently build rapport with people, and sensitively approach difficult topics.
- Ability to build collaborative working relationships across a wide range of people, including team members, colleagues, and QSA donors.
- Ability to confidently produce and share content online, such as stories, images, videos.
- Ability to produce engaging content for social media platforms, email marketing and web.
- Ability to track and understand digital marketing analytics.
- Ability to be flexible and adapt and respond to new challenges/opportunities while maintaining attention to detail.
Knowledge
- Knowledge of social media platforms and their different audiences, and how to tailor content appropriate to each.
- Knowledge of poverty on families, households and communities in the UK and an understanding of/empathy for the impact of living on a low income.
Other
- Curiosity and enthusiasm for digital and offline communications.
- Commitment to and understanding of equity, diversity and inclusion in the workplace.
- A willingness to work within a Quaker ethos, as per the mission of QSA.
N.B. Please refer to the attached job pack for full details of this role.
Thank you for your interest.
The client requests no contact from agencies or media sales.
It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions.
Victim Support is seeking a confident, organised, and relationship-driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high-quality, timely, and compassionate support at every stage of the justice process. We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead Deputy Team Leaders and volunteers, oversee daily case allocations, manage service delivery within the community, strengthen partnerships, and ensure our Witness Service meets contractual and quality standards.
This role is full-time working 37.5 hours per week covering South Yorkshire.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?
If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (outreach in the community), you will:
- Lead the delivery of the Witness Service within the community, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the area.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Strong communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
- This role involves exposure to emotionally demanding situations and requires resilience and emotional maturity.
- Travel across the court cluster and wider area is required.
- Occasional evening or weekend work may be necessary to meet service needs.
- An enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Salary: £16,980 Actual
Hours: 21 hours per week (Wednesday, Thursday and Friday)
About the Role
Our General Advice Team covers a range of different projects, in this role the Trussel Trust Foodbank Advisor will give advice face-to-face within in foodbank outreach locations and CAL offices across Liverpool. The post holder will need to be self-motivated, organised and flexible, delivering generalist level advice and information with the ability to travel across locations in Liverpool.
The primary purpose of this role is to Improve financial well-being through:
- Income maximisation through welfare benefits
- Identifying and making applications for grants
- Using budgeting tools and guidance to improve financial literacy
The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Job Introduction
The role is an exciting opportunity for an outstanding individual to join the Philanthropy and Partnerships team at Diabetes UK. With more people living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. You will lead on enhancing the infrastructure, data, research and operations that enable the philanthropy and partnerships team to deepen relationships, secure increased income and deliver an excellent supporter experience. You will ensure compliance with fundraising best practice, support implementation of improved CRM functionality and process improvements to enhance our efficiency and impact as a team and develop data driven prospect research strategies that align donors to key priority ambitions to deliver sustainable growth.
Role description:
In this role you will
- Oversee prospecting and data and information management that underpins all of the Philanthropy and Partnerships teams activities working closely with external partners and internal stakeholders.
- Create and implement innovative and data driven strategies for prospect research, moves management, partnership approval and pipeline development
- Evaluate and provide critical analysis of fundraising and prospecting activity to deliver actionable insight, process innovation and project management
- Create project management plans for funding our ambitions and critical pieces of philanthropy and partnerships operational work
- Line manage a prospect research function
- Actively engage with the wider philanthropy and partnerships team, other directorates and external audiences to maximise opportunities for collaboration and growth.
The ideal candidate:
We are looking for a highly motivated professional who thrives on working in a fast-paced complex environment within a large team. You will need:
- good knowledge and experience of CRM relationship management, prospect research, philanthropy and partnership fundraising
- demonstrable experience in information and data management, analysis and fundraising operations.
- an ability to work collaboratively with key internal stakeholders, to support the development of relationships between philanthropists, partners and Diabetes UK
- to be an excellent communicator, problem solver, highly accurate and analytical in your work with good project management skills
- to be able to interpret information and make strategic recommendations
- to be flexible, agile and able to adapt to respond to internal and external changes
- to possess a solid understanding of charity legislation, fundraising regulation, and data protection.
For further information about the role please refer to the job description at the end of the page.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Lead the future of youth opportunity in Bristol.
Drive income, build partnerships, and change young lives every day.
Young Bristol is looking for an ambitious and passionate Head of Fundraising & Communications to play a pivotal role in shaping the future of our charity and the thousands of young people we support.
This is more than a fundraising role. It’s a unique opportunity to take ownership of income generation at one of Bristol’s leading youth charities, working at a time of exciting growth as we approach our 100-year anniversary. You’ll lead our fundraising strategy, grow a diverse income portfolio, and build meaningful partnerships that directly enable young people to thrive.
Working closely with our Chief Executive, Senior Leadership Team and Trustees, you will drive sustainable income across trusts, corporates, major donors and events, while also leading communications that bring our impact to life. From powerful storytelling to strategic relationship-building, your work will ensure more young people have access to safe spaces, trusted adults, inspiring activities, and life-changing opportunities.
We’re looking for someone who combines strategic thinking with a hands-on approach — a confident communicator, relationship builder and leader who is motivated by purpose and driven to make a difference.
In return, you’ll join a values-driven, supportive team who truly believe in every young person and are committed to helping them discover what they are capable of.
If you’re ready to lead, inspire and create lasting impact across Bristol’s communities, we’d love to hear from you.
Closing date for applications is 17:00 on Wednesday 22nd April
Interviews will take place on the Wednesday 29th April.
Closing date for applications is 17:00 on Wednesday 22nd April
Interviews will take place on the Wednesday 29th April.
“To be an outstanding provider of high-quality, community-based youth services that positively and sustainably impact the lives of young people"



The client requests no contact from agencies or media sales.
It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions.
Victim Support are looking for a proactive and strategic Stakeholder Manager to join our Witness Service in this new role. The ideal candidate will be passionate about making a positive impact on victims and witnesses, and skilled at building strong, collaborative relationships across a diverse range of partners, including government agencies, justice sector organisations, community groups, and internal teams.
This role is full-time working 37.5 hours per week and is home-based with some national travel.
Victim Support values individuals who bring exceptional communication skills, emotional intelligence, and a strategic mindset to their work. The Stakeholder Manager will play a key role in shaping engagement strategies, driving continuous improvement, and delivering measurable outcomes that support our mission to provide high-quality support and advocacy for victims and witnesses.
If you are motivated by partnership, transparency, and the opportunity to influence positive change, we invite you to apply and help us strengthen our impact across England and Wales.
What We Offer
At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
We are looking for someone who can lead stakeholder engagement with confidence and empathy, ensuring that the voices and needs of victims and witnesses are heard and addressed throughout our projects and initiatives. The successful candidate will be adept at navigating complex environments, managing competing priorities, and facilitating productive communication between all parties involved.
You will:
- Build, maintain, and enhance relationships with key internal and external stakeholders to support Victim Support's goals and strategic priorities.
- Develop and execute stakeholder engagement plans tailored to varying needs and expectations.
- Facilitate productive communication between teams and stakeholder groups.
- Serve as the primary point of contact for Witness Service stakeholder inquiries, feedback, and concerns.
- Communicate Witness Service updates, risks, and milestones through reports, presentations, and meetings.
- Coordinate cross-functional collaboration to align stakeholder expectations with internal capabilities.
- Lead stakeholder analysis and mapping activities to support project planning and risk management.
- Monitor emerging issues or stakeholder sentiment to proactively mitigate risks.
- Track stakeholder engagement metrics and prepare executive-level reports.
- Facilitate stakeholder workshops, consultations, and onboarding sessions.
- Provide insights and recommendations to leadership based on stakeholder feedback and trends.
You will have:
- Proven experience in stakeholder management, client relationship management, or community engagement.
- Strong interpersonal skills and the ability to build trusted relationships with diverse stakeholder groups.
- A proven ability to influence, negotiate and produce executive reports.
- Emotional intelligence, empathy, and the ability to influence and inspire
Additional Information
- The role involves working with sensitive and potentially traumatic subject matter.
- Occasional travel to attend meetings will be required.
- Occasional evening or weekend work may be necessary.
- A Standard DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.





