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Give as you Live Ltd is an innovative online fundraising platform enabling members to generate free funds for UK charities through a suite of fundraising solutions.
We are growing our team and are looking for a friendly, organised and customer-focused individual to join our team as a Customer Support Assistant.
Working with our platform you’ll play an important role in supporting donors, fundraisers and charity partners, helping to ensure they have a seasmless and postitive experience.
You’ll respond to enquiries, assist with platform related questions and work closely with colleagues to deliver an excellent service that helps charities raise more via the platform.
Duties & Responsibilities
- Provide exceptional support to donors, fundraisers and charity clients via phone, email and Zendesk providing timely and professional support.
- Support charity clients with onboarding and navigating features to maximise fundraising success.
- Resolve client issues effectively while maintaining high levels of customer satisfaction.
- Maintain detailed records of client interactions using internal CRM systems.
- Escalate complex issues to relevant departments and follow up to ensure a resolution.
- Assist clients with product information, troubleshooting and service related queries.
- Collaborate cross-functionally to improve client experience and resolve recurring issues affecting donors, charities and fundraisers.
- Handle sensitive enquiries with empathy and professionalism, turning negative experices into positive outcomes.
- Contribute to achieving team KPI’s, including customer satisfaction scores (Feefo).·
- Provide administrative support including data entry, documentation and reporting.
Candidate Specification:
- Has excellent written and verbal communication skills.
- Enjoys helping people and delivering a great customer service.
- Is organised, reliable and able to manage their workload effectively.
- Demonstrates empathy, patience and professionalism when handing enquiries.
- Is able to work independently while also collaborating effectively with colleagues.
- Has a positive, proactive attitude and a willingness to solve problems.
- An interest in charities, fundraising or making a positive social impact is a bonus.
Non Charity Employer 
11 - 20
The client requests no contact from agencies or media sales.
Thank you!
Salary: £45,600 – £48,000
Location: Hybrid, London (ideally once a week, but can be very flexible)
Contract: Fixed term until February 2027
Closing date: 6 July
Lead a high-performing major donor programme at a pivotal moment of growth.
This is a rare opportunity to step into a well-established and ambitious philanthropy team that has gone from strength to strength, doubling income over the past two years and generating over £1.2m in the last financial year.
Joining as Major Donor Manager, you will play a central role in driving the next phase of growth. With strong internal momentum, and a culture of collaboration and shared ambition, you will lead both strategy and delivery across major giving during a key period of maternity cover.
About the role
You will lead the strategic direction and day-to-day management of a thriving major donor programme, mentoring team members, working on specific projects related to next generation philanthropy.
Working closely with colleagues across fundraising and beyond, you will:
- Drive new income growth, personally cultivating relationships with high-net-worth individuals and securing significant gifts
- Lead and develop a small team, providing hands-on coaching, mentoring and support, particularly for team members newer to major donor fundraising
- Shape and deliver clear supporter journeys, ensuring a strong pipeline of prospects and a robust moves management approach
- Support the redistribution and development of donor portfolios, helping maximise long-term value and engagement
- Identify and unlock new opportunities, including corporate HNWI prospects and wider networks linked to existing supporters
- Provide strategic oversight of cultivation activity, including high-value events and donor engagement approaches
- Work collaboratively across teams, contributing to wider fundraising strategies and shared organisational goals
This role does not hold an active portfolio of existing donors but focuses on strategic leadership, mentorship, high-value asks and team enablement to maximise collective performance.
About you
You will bring significant experience in major donor fundraising, alongside a passion for developing others and delivering ambitious income growth.
We are particularly looking for someone who can demonstrate:
- A strong record of securing high-value gifts and developing new donor relationships
- Experience working with and influencing senior stakeholders, including leadership teams or trustees
- The ability to coach, mentor and inspire a team, supporting their development and confidence
- A creative and strategic approach to pipeline development, cultivation and stewardship
- Excellent communication and relationship-building skills
- Strong financial and analytical capability, with the ability to manage performance and improve ways of working
Why join?
You will be joining a team known for its supportive, collaborative and high-performing culture. This is a group that:
- Shares a clear sense of purpose and direction
- Works closely together to problem-solve and innovate
- Encourages challenge, growth and shared success
- Creates a positive, inclusive and motivating environment
The organisation offers flexible hybrid working, with most of the team coming together regularly in the London office, typically once a week on Thursdays being a popular day, but they are pragmatic about this particular requirement.
Our commitment
We are committed to building an inclusive workplace and welcome applications from individuals from all backgrounds and experiences. We believe diverse perspectives strengthen our work and help us achieve greater impact.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
Interim Senior Talent & Delivery Director
6-Month Contract | Outside IR35 | Potential to Become Permanent
Location: Fully Remote (with occasional travel to London and Europe)
Start Date: ASAP
Availability: Candidates must be immediately available
Working Pattern: Full-time, with occasional extra Sunday working to support a Middle East-based partners.
Salary: Daily rate of £500-£700 (Outside of IR 35)
About the Company
Goodman Masson are delighted to be exlusively partnered with our client who is an ambitious and fast-growing digital marketing agency entering an exciting scaling phase. With fewer than 20 employees in the UK and a growing presence across Europe, the business is investing in its people strategy to build the infrastructure, talent, and processes required for sustainable international growth.
This is a unique opportunity to join the organisation at a pivotal stage, working directly with senior leadership to shape the future of the business.
The Opportunity
Reporting directly to the Chief Administrator & Operations Officer, this is a highly visible interim role responsible for transforming the organisation's talent strategy while supporting wider organisational development initiatives.
This position combines strategic workforce planning with hands-on delivery. You'll assess current capability, identify talent gaps, build scalable recruitment strategies, improve organisational effectiveness, and implement best-in-class recruitment technology and processes.
Success in this role will come from your ability to deliver immediate results while creating long-term foundations for growth.
Key Responsibilities
Talent Acquisition & Workforce Strategy
- Design and implement an international recruitment strategy aligned with business growth plans.
- Lead end-to-end recruitment across the UK, Europe and the Middle East.
- Build talent pipelines for specialist, leadership and business-critical roles.
- Identify current and future capability gaps and develop succession planning initiatives.
- Develop scalable recruitment processes that improve quality, speed and candidate experience.
- Support rapid business growth through effective workforce planning and hiring strategies.
Organisational Development
- Assess organisational structure and recommend improvements to support future growth.
- Lead organisational development initiatives that improve capability, performance and engagement.
- Design and facilitate workshops for leaders and wider business teams.
- Support change management and embedding of new ways of working.
- Partner with Directors to provide strategic people advice and practical solutions.
Recruitment Operations & Technology
- Review, implement, optimise and manage the company's Applicant Tracking System (ATS).
- Improve recruitment reporting, metrics and hiring performance.
- Introduce best practice recruitment processes and governance.
- Utilise market intelligence to support hiring decisions and workforce planning.
Projects & Leadership
- Lead high-impact people and transformation projects from concept through to delivery.
- Work closely with Directors on strategic business priorities.
- Take ownership of multiple workstreams, ensuring projects are delivered on time and with measurable impact.
- Influence senior stakeholders and challenge existing approaches where appropriate.
About You
We're looking for an experienced Talent, Organisational Development or People Transformation leader who enjoys building functions from the ground up and thrives in fast-paced, scaling businesses.
You'll be equally comfortable developing strategy and rolling up your sleeves to deliver.
Essential Experience
- Significant experience leading Talent Acquisition, Talent Strategy or Organisational Development within international organisations.
- Experience recruiting