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Page 3 of 12
Westminster, Greater London (On-site)
£36,000 per year
Full-time
Permanent
Job description

Communications & Community Coordinator

Reports to: Community Engagement Manager
Hours: Full-time, 36.5 hours per week

Purpose of the Role

The Communications & Community Coordinator is responsible for supporting the delivery of member communications, community engagement activities and administrative processes across the organisation.

The role combines content creation, digital communications, CRM administration and community engagement support, helping to ensure members are informed, engaged and connected with the life of the synagogue.

This is a hands-on coordination role focused on delivery and administration rather than communications or marketing strategy.

Key Responsibilities

Communications and Content

  • Create and schedule content across WLS social media channels.
  • Design and produce newsletters, flyers, posters, brochures and other communication materials using Canva or similar software.
  • Draft and distribute member communications, announcements and updates.
  • Gather information from departments across WLS and coordinate regular e-bulletins and communications.
  • Support the production of service booklets, information sheets and event materials.
  • Ensure all communications are accurate, well-presented and consistent with WLS branding and tone of voice.
  • Proofread communications and marketing materials.

Website and Digital Channels

  • Maintain and update website content.
  • Ensure website information remains accurate and current.
  • Upload content, images and event information as required.
  • Support the monitoring of social media and website engagement, providing basic reports where required.

Membership and Community Engagement Support

  • Maintain accurate records within the CRM system.
  • Produce reports from the CRM database as required.
  • Support membership engagement initiatives and communications.
  • Assist with membership administration and monthly membership updates.
  • Respond to routine member enquiries and direct enquiries appropriately.
  • Provide administrative support to community engagement activities, projects and programmes.

Events and Community Activities

  • Support the promotion and administration of community events and programmes.
  • Assist with event communications, registrations and attendee information.
  • Maintain the communications and events calendar.
  • Support photography and content gathering at events where required.
  • Assist with the production and distribution of event publicity and promotional materials.

Administration

  • Provide administrative support to the Community Engagement Manager and wider Community Engagement Team.
  • Answer telephone calls, respond to enquiries and take messages as required.
  • Maintain organised records, templates and communication assets.

General Responsibilities

  • Positively and professionally represent WLS to members, visitors and the wider community.
  • Work collaboratively with colleagues across all departments.
  • Build and maintain positive working relationships with stakeholders, suppliers and partners.
  • Adhere to all WLS policies and procedures.
  • Observe and promote WLS's Health & Safety policies.
  • Observe and promote WLS's Equality, Diversity and Inclusion commitments.
  • Undertake any other duties reasonably required by the Community Engagement Manager or senior leadership team.

Person Specification

Essential

  • Excellent written and spoken English.
  • Strong proofreading and attention to detail.
  • Experience creating content for social media and digital communications.
  • Experience producing newsletters and communication materials.
  • Good design skills using Canva or similar software.
  • Strong administrative and organisational skills.
  • Experience using databases or CRM systems.
  • Excellent IT skills, including Microsoft Office.
  • Ability to manage multiple priorities and meet deadlines.
  • Strong interpersonal and customer service skills.

Desirable

  • Experience working in a charity, community, faith or membership organisation.
  • Experience updating website content using a CMS.
  • Experience supporting events and community programmes.
  • Basic photography or video editing skills.
  • Knowledge of Jewish community life and organisations.

How to Apply

Please send your CV along with a cover letter outlining your relevant experience and what attracts you to this opportunity. We'd love to hear how your skills and interests align with the role and how you could contribute to our community.

Application Instructions

Please send us your CV along with a cover letter outlining your relevant experience and what attracted you to this opportunity. We'd love to hear how your skills and interests align with the role and how you could contribute to our community.

Organisation
West London Synagogue View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 03 July 2026
Closing date: 02 August 2026 at 16:06
Tags: Communications, Social Care / Development, Content Writing / Copywriting, CRM, Faith-Based, Social Media, Video / Film, Events / Activities