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Page 3 of 12
Cambridge, Cambridgeshire (Hybrid)
£27,100 per year
Full-time
Permanent
Job description

SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working around the world, we focus on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

  • Acting as a reliable first point of contact
  • Handling queries and tasks efficiently
  • Maintaining accurate records
  • Improving and streamlining processes
  • Collaborating with colleagues to achieve results. 

If you are self-motivated, with excellent communication skills and good attention to detail, looking for a key role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 25th January, 11.59 pm UK time. 

Location: Hybrid - at least one day per week is required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. 

Please note: The post-holder is required to reside in the UK at reasonable travel distance to attend the office weekly. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Application resources
Application Instructions

Please read the full Candidate Pack attached which contains the entire job description, essential postholder criteria, and person specification, and submit a copy of your CV and a covering letter.

Posted by
SOS Children's Villages UK View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 15 January 2026
Closing date: 25 January 2026 at 23:30
Job ref: SCO_Jan26
Tags: Administration, Fundraising, Customer Service, Customer support, Data Entry, Youth / Children, Individual Giving

The client requests no contact from agencies or media sales.