Team administrator jobs

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting Employment Advisors to join our IPS service, you will be based in the Beam Park Health Centre in Rainham, Barking and Dagenham, working 35 hours per week. Working Well Trust's services have previously been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  

You will spend up to 65% of your week working in the community of Barking and Dagenham to provide localised support to residents of the Borough.

You will also be working to targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £31,277 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a small, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid by Working Well Trust for mandatory travel during work hours.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Closing date: Monday 23rd February 2026 (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.

Telephone interview stage: Between 25th February and 4th March 2026

Final Stage interviews: 9th March with an additional option of 12th March 2026. These will be held on site at Beam Park Health Centre, RM13 8QZ.

Job Title - Events Officer

Contract - Permanent, Full Time

Hours - 35 hours per week, Monday to Friday

Salary - £32,158 per annum

Location - Based at Coram Campus, Bloomsbury, London and hybrid of office and home working (at least one day a week in the office)

About CoramBAAF

We are the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.

Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

Our 650+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.

Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.

About the Coram Group

CoramBAAF is part of the Coram Group. Our mission is to develop, deliver and promote best practice in the support of children and young people. Our vision is that every child has the best possible chance to lead a fulfilling life. We champion what matters most for children, creating better chances, and a brighter, happier future.

About the role

CoramBAAF has a long-standing reputation as a provider of high-quality webinars, training, conference and consultancy services aimed at social work, health care and legal professionals. CoramBAAF runs a workshop, events and conference programme and offers bespoke training services to agencies. We run a mix of face-to-face and remote delivery. Consultancy services typically include responding to specific commissions to review aspects of services.

We are looking for someone to join our small, dedicated team as Events Officer. This role is pivotal in organising and co-ordinating our webinar programmes, dissemination events and conferences. As part of the Training, Consultancy and Events team, they work in close collaboration with staff across CoramBAAF including colleagues with roles in policy and development and membership services. The successful candidate will be able to work on their own initiative; be good at managing priorities and meeting deadlines as well as being able to work with a wide range of external stakeholders.

To apply for this role, please click on the 'apply now' button below to complete the application.

Please ensure you include information to show where you meet all the essential criteria.

Closing date: 24th February 2026 at 5pm, applications may close early depending on the volume of applicants

Interview date: 4th March 2026, please keep the date free. You will be notified by Friday 27th February if you are invited to interview. Interviews will take up to 1.5 hours and include a presentation and skills test.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

At the Centre for Better Health, we envision a world where everyone can lead satisfying and hopeful lives in a society without any stigma of mental ill health. This is an exciting opportunity to step into a meaningful and rewarding role that makes a positive difference to the community we serve.

Role Purpose

As Reception and Office Administrator, you will play a key role in the team; providing a warm, efficient and professional reception service, and being the first point of contact for enquiries.

You will also provide administrative support to contribute to the smooth running and success of services. This will include supporting with the promotion of our services, processing new referrals, managing bookings and payments, and maintaining good record keeping.

Our Centre operates 9am–5pm on Mondays and Fridays, and 9am–8pm on Tuesdays, Wednesdays, and Thursdays. Please note that some evening work is required for this role (with working hours 12-8pm in these instances).

Main Duties

• Provide a professional, confidential reception service, welcoming service users and volunteers and managing phone and email enquiries.
• Act as the first point of contact for enquiries, sharing accurate information and offering appropriate signposting.
• Deliver general administrative support to the team, including promoting the organisation’s services, processing referrals, arranging assessments, managing bookings and payments, and handling day‑to‑day reception tasks.
• Maintain monitoring systems and databases in line with the organisation’s processes.
• Work collaboratively with the team to achieve agreed objectives.
• Attend and contribute positively and constructively to meetings as required.
• Respond proactively to the needs of the role, demonstrating flexibility and a positive attitude.
• Support marketing activities when required, including designing posters, sending mail-outs, and creating simple social media and website content.

Please note that this job description is not exhaustive and may change depending on the need and development of the organisation.

Supporter Care Administrator
Permanent Full time: 37.5 hours per week* Monday to Friday
Location: Remote / Centre Based / Hybrid
Salary: £28,369 per year, plus benefits

       *There may be a small amount of flexibility for the right candidate

About Us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for an experienced supporter care or customer service professional to join our team, as a Supporter Care Administrator.

About the Role
The Supporter Care team is a knowledgeable, personable team who provides a point of access for all supporter enquiries and support donation processing, and teams across fundraising to deliver excellent customer experience.

Your role as a Supporter Care Administrator will provide a key point of engagement for our supporters and provide a knowledgeable and professional experience; whether they are looking to find out more or donate to the charity.

Reporting to the Supporter Care Team Leader and sitting within the wider fundraising team, you will provide high quality care to our supporters from within the fire and rescue services and wider public, via phone, email and web-based apps.

With the team, you will be implementing the new Supporter Care Strategy, in line with an increasing focus on great supporter experience. You will be an important champion for our supporters, developing processes and insight to measure this and share feedback that highlights opportunities and challenges.

There will be the occasional requirement to travel within the UK for in person trainings or meetings. This role is subject to a basic DBS check.

About You
To be successful you will have strong customer support experience, either directly working with supporters in charities, or be able to demonstrate relevant and transferable experience of excellent customer service principles and knowledge.

Our ideal candidate will also have a good knowledge of GDPR, safeguarding and inclusion best practices, experience of data entry and CRM systems, and will be a clear communicator with good attention to detail.

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via

Closing date: 8 February 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. The role will provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration. This role may also include triaging Advice Service and Sexual Violence Liaison Officer enquiries, booking appointments, maintaining electronic records and providing administrative support to the Advisors/Officers. 

Have you got excellent verbal and written communication skills? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.
 

Our ideal candidate will manage the various shared email inboxes and ensure that enquiries are responded to in a friendly, effective and efficient manner. The right candidate will handle personal information in a sensitive manner and in accordance with policies and procedures around confidentiality and data protection. The successful role holder will also work collaboratively with other members of the team to ensure that an outstanding Advice Service and wellbeing projects are provided that meet the needs of UCL students. 

The Project Officer will provide administrative support for our work with schools delivering our Skills for Life programmes. This is a key operational role within Partnership for Children and would suit someone who enjoys systems and administration, working in a small friendly team, is comfortable juggling a varied workload, and is motivated by working for a children’s mental health charity.

About Partnership for Children

We are a small charity, founded over 20 years ago, offering a series of programmes to schools and out-of-school settings to help young children around the world communicate effectively, cope with their anxieties and difficulties and develop skills which will enable them to flourish. Our mission is to build the social and emotional skills of children across the entire nursery and primary school age range (3 – 12 years) through well-evidenced programmes and collaborative, mutually beneficial and sustainable partnerships.

The Project Officer’s main responsibilities will include:

1. Maintain administrative systems to enable schools and teachers to book training, purchase/renew subscriptions and buy printed resources
2. Invoice schools and ensure payment is received for training, subscriptions and resources
3. Administer the CRM and LMS, keeping it up to date and running reports as required
4. Track income from training, subscriptions and resources against the annual budget
5. Send the annual survey to schools and monitor responses
6. Ensure website is up to date with prices and training dates
7. Deal with day-to-day enquiries from teachers and schools who are interested in or currently running our Skills for Life programmes

Person Specification:

• Highly organised, detail-orientated with experience in and an aptitude for setting up and maintaining administrative systems
• Good working knowledge of Microsoft 365 including using Sharepoint, Calendar and MS Teams to organise and share information collaboratively
• Comfortable maintaining spreadsheets and simple trackers and producing clear summary reports
• Experience of using a CRM to collect information, communicate with stakeholders
• Experience of using learning management systems such as Moodle
• Able to use software such as Eventbrite, MailChimp, Dropbox, Zoom and Survey Monkey
• An organised, patient approach to routine tasks that require high levels of attention to detail
• An ability to work in a small team in a charity with limited resources.
• The capacity to effectively and independently manage and prioritise multiple tasks and ensure they are completed on time and to a high standard
• Good communication skills including fluency in written and spoken English
• Calm, reliable and responsive with a focus on service to schools and teachers

Additional benefits include:

25 days annual leave plus 3 days Christmas leave and Bank Holidays pro-rated for a part-time contract.  In addition, we offer up to 3 days per year for staff to carry out volunteer duties such as school governor or Trustee roles and a pension scheme.

All staff work from home. You will be provided with a work laptop to use at home.  As you will be working with schools and teachers, it is likely that your working hours will align with school opening hours.  You may need to attend the occasional meeting in London or Kingston upon Thames.

Your actual working hours and days will be agreed with your line manager.  As part of our commitment to flexible working, we will consider a range of options for the successful applicant, and we welcome a conversation about your working requirements at interview stage.

Please note you will be required to provide proof of your eligibility to work in the UK.

About us

Waterloo Uncovered is the ground-breaking charity that combines world-class archaeology with veteran wellbeing and recovery.  Through a range of innovative programmes, from excavation on the battlefield of Waterloo to discovery of the objects uncovered in our extensive Finds collection, we support meaningful engagement in heritage.

The role

This is a fantastic opportunity for a proactive indivudal who enjoys working collaboratively as part of a small, dynamic and passionate team, alongside an extensive network of volunteers.  Working across all aspects of our administration, in support of our operational delivery, communications, fundraising and outreach. 

Key responsibilities:

• Programme administration, engaging directly in support of beneficiaries for onboarding, logistics and follow up, answering enquiries and general tasks.

• Customer service, responding to email and telephone enquiries and correspondence.

• CRM and data management, including managing donors, volunteers and a wide range of contacts and suppliers information.

• Virtual office support, arranging meetings and team events, providing secretariat to Trustee Board, office contracts, suppliers and administration.

• Completing research as requested, compiling and summarising information for drafting applications for grants and trusts, managing fundraising pipeline and tracking, reporting schedules and reports.

• Administration of social media accounts, support to drafts of newsletter and impact reports, and other communication initiatives.

• Event administration, including bookings, logistics and support to outreach.

Start date: Immediate

Location: We work remotely with 1-2 days in London per month at your own cost

Salary: £24-25,000

Hours of work: 37.5 hrs per week

How to apply: CV with covering letter outlining your motivations for the role and how you meet the person specification

Closing date: 17.00 on Thursday 5 February

Interviews: Friday 13th February 2026 (tbc)

No agencies please

Location: London (hybrid, 3 days/week in the office)

Contract: permanent, full-time

Interviews: 18-19 February 2026

Are you passionate about delivering high-quality administrative support for a global organisation? The ITF is looking for a proactive and detail-oriented Administration Coordinator to join our team.

About the role

As Administration Coordinator - Global you will supervise and coordinate the work of a team of administrators responsible for providing reliable, high-quality administrative support for international governance meetings and events, and communications to member organisations and external partners.

You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, contributing to the successful delivery of our Congress cycle and organisational work programme.

Reporting to the Head of Global Administration, you will help to strengthen long-term administrative systems that are efficient, coordinated and fit for purpose in a complex international environment.

Key Duties and Responsibilities

• Manage a team of administrators and foster an environment of continual development and support and high performance
• Coordinate the workload of the team in the delivery of organisational work programmes
• Develop, implement and update administrative policies and procedures, ensuring consistent and standardised ways of working
• Oversee the logistical delivery of global meetings and conferences
• Oversee the delivery of multi-lingual communications to members (circulars, meeting reports)
• Prepare meeting budget forecasts and contribute to the annual planning and budgeting cycle

About you

We’re looking for a self-motivated and highly organised individual to support the delivery of our global organisational work programme. With responsibility for oversight of the logistical delivery of committee meetings and conferences, you will need the following to be successful in this role:

• Proven experience managing and leading a team, including mentoring, performance development reviews and motivating others
• Strong knowledge of administrative practices, ideally with experience in the delivery of international meetings & conferences
• Ability to prioritise effectively, and manage multiple tasks and projects simultaneously, often working across international time zones
• Clear and accurate written and verbal communication skills with a high standard of written English and excellent attention to detail
• Confidence working with diverse internal & external stakeholders in a multilingual environment (knowledge of languages other than English would be an asset) 
• Maintain confidentiality when handling sensitive information
• Strong numerical skills, with experience of budgeting, reconciliation, and expense reporting
• Calm, adaptable and proactive problem-solver with a focus on continuous improvement
• Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent and Concur (or similar tools).
• Experienced with CRM systems and data handling
• Willingness to travel overseas occasionally to support international meetings & conferences
• Commitment to social justice and trade union values, or mission-driven work

Context

Childhood First enables children and young people to recover from early life abuse and relational trauma, to enjoy life and to achieve their potential. We do this through the provision of specialist therapeutic residential care and treatment, together with family and network support. We are also a UKCP Training Organisational Member accredited with Middlesex University, providing in-house clinical training to its clinical staff.

Merrywood House, provides placements for up to 8 young people aged between 10 and 17 years old.

Purpose

The Statutory Compliance Administrator plays a key role in supporting statutory, safeguarding and regulatory processes within the home. The role provides administrative support to the Director, Assistant Director (Statutory Compliance) and senior team, ensuring statutory documentation, systems and records are accurate, up to date and inspection-ready.

The postholder contributes to preparation for Ofsted inspections and audits and supports continual quality improvement to maintain Ofsted Good or Outstanding standards.

What you will bring to the role

· Experience in an administrative role involving compliance, governance or regulated processes

· Strong organisational skills and attention to detail

· Confidence using Microsoft Word, Excel and Outlook

· Ability to work with discretion in a confidential and sensitive environment

· A methodical, professional and calm approach, including under pressure

· Commitment to safeguarding and to the therapeutic aims of Childhood First

Task

· Providing administrative support for safeguarding and statutory compliance processes

· Maintaining accurate statutory documentation and records for children and staff

· Supporting preparation for Ofsted inspections, monitoring visits and audits

· Collecting, collating and maintaining statutory, governance and management data

· Assisting with the production of statutory and management reports

· Providing office, IT liaison and general administrative support to the senior management team

· Administering local finance processes, including petty cash and procurement

What we will do for you

· Personal and professional development and training

· 25 days annual leave plus public holidays

· Employee benefits package including life assurance

· Up to 6% employer pension contribution

· Relocation package and recruitment referral scheme

For further information, please see the Childhood First website.

To apply, please apply by submitting your CV and a covering letter outlining your suitability for the role.

Closing date: Friday 6th February 2026

Interview Date: Week Commencing 9th February 2026

Childhood First is committed to safeguarding children. We follow safer recruitment guidelines and all appointments will be subject to a satisfactory Enhanced DBS and references. 

People Team Assistant

We have an exciting opportunity for a well organised, customer focused professional to join the busy People Team.

This is a part-time permanent contract, to start as soon as possible, working 28 hours per week.

Position: People Team Assistant

Location: Devon/Hybrid (onsite attendance currently anticipated to be 2-4 days per month)

Hours: Part-time 28 hours per week (could be worked 09.00 – 15.30 over 5 days, Monday – Friday or over 4 days working 08.30 – 16.30 Monday, Tuesday, Thursday & Friday)

Salary: £26,715 per annum pro rata (actual £21,372)

Contract: Part-time

Closing Date: Tuesday 17 February 2026. However, we reserve the right to close this role early if a suitable candidate is found.

About the Role

You will provide high quality administrative support across all HR/People functions and act as a trusted first point of contact for employee enquiries. You will be confident using HR systems, have a keen eye for detail and demonstrate excellent communication skills.

As a People Team Assistant, you will play a key role in supporting the smooth running of the People Team operations.

Your responsibilities will include:

• Acting as the first point of contact for People Team enquiries
• Managing the Applications and HR Helpdesk inboxes
• Preparing employment contracts and conducting Right to Work checks
• Instructing payroll on new starters, leavers and contractual changes.
• Coordinating induction days
• Maintaining and updating absence and holiday records
• Managing DBS renewals for employees, volunteers and trustees, as well as other safeguarding checks.
• Raising purchase orders, processing invoices, and coordinating with Procurement to set up new suppliers in eBIS (UK and international).
• Generating and distributing weekly and monthly reports to internal and external stakeholders.

About You

We are looking for someone who can demonstrate an understanding of HR/People Team principles, processes, and HRIS systems.

You will:

• Possess strong communication and interpersonal skills.
• Have experience of using Microsoft Office skills, including Excel, Outlook and calendar management, to a high level.
• Have high accuracy and attention to detail when handling data and documentation.
• Demonstrate excellent organisation skills and ability to manage a varied workload in a fast-paced environment.
• Be able to demonstrate the ability to work confidentially, collaboratively, and on own initiative.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include

• Competitive pension.
• Life assurance – 2 x annual salary.
• Healthshield.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as People, HR, Human Resource, Personnel, People Advisor, HR Advisor, Human Resource Advisor, Personnel Advisor, People Assistant, HR Assistant, Human Resource Assistant, Personnel Assistant, Admin, Administrator, Administration. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

JOB TITLE: Front of House Receptionist/Administrator

REPORTING TO: House Manager

HOURS: 36.25 hours on a shift basis, including weekends

We dream of Waverley Abbey becoming a destination of encounter with God, providing a world-class service in all areas of hospitality, centred around simple excellence. A5-star experience that allows each guest to understand that they are important to us, and we are here to serve them with kindness and excellence in customer service, which guests will feel in abundance. Guests will leave Waverley Abbey feeling restored, revived and refreshed, knowing that they are now part of our connected family.

As a key member of the Waverley Abbey Front of House team, you will provide a warm and friendly welcome to guests, students and visitors at reception, engage with and manage house administration tasks, and support other areas of the house as and

when required.

Key tasks

> Give a 5* welcome to visitors, guests, students and contractors.

> Be well acquainted with all activities and events due to take place in the house each day and be able to act as a central point of communication for our guest experience.

> Liaise with College staff and the House Manager to ensure students ,tutors and other guests stays with us are run smoothly and efficiently from time of booking through to their leaving us.

> Booking of bedroom reservations via telephone and email using CRM

> Ensure relevant staff in the Waverley Abbey team are well briefed with any updates to activities on the day.

> Administrative tasks day to day with speed, accuracy and efficiency.

> Act as Duty Manager for the House at weekends when required – on a rota basis.

> Engage face-to-face, by email and telephone with enquirers to inform them about and promote all that Waverley Abbey offers, signposting them to relevant areas of the organisation as appropriate.

> Ensure the foyer is clean, tidy and well presented at all times.

> Support other Front of House /café/restaurant/Event duties if required.

Main performance assessment criteria-Essential

> Friendly welcome and excellent customer service to all guests.

> Effective communication and liaison with staff at all levels.

> Adaptability and flexibility with respect to the daily needs of the business.

> Excellent IT and administrative skills.

> Highly organised, reliable and able to prioritise.

> Ability to perform under pressure with a “can do” attitude.

This job description is subject to alteration as the needs of the organisation change. Any substantial alterations will be made following consultation with you.

Legacy Administration Team Executive
Reference: JAN20260919
Location: RSPB UKHQ - The Lodge, Sandy SG19 (Hybrid)
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £27,123.00 - £28,956.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Are you enthusiastic and keen to learn new skills? We are looking for a conscientious person with an eye for detail and an interest in the work of the RSPB to join our highly successful legacy team. Legacies are a vital income stream for the RSPB and through being part of the team, you will play a key role in maximising and protecting the RSPB’s future income ensuring our vital conservation work continues.

You will have excellent communication and organisational skills and an ability to absorb facts quickly. You will ideally have previous experience within a challenging and dynamic environment and be capable of working under your own initiative as well as part of a team. You must be computer literate and numerate, and capable of dealing with complex and financial data.

In this role you will:

• Assist in the technical operation of our legacy administration function
• Engage regularly with a wide range of external contacts including solicitors, RSPB supporters and other charities
• Learn and embed techniques, systems and best practice to enhance our Legacy Administration function
• Assist in ensuring procedures and standards are well implemented across the Legacy Administration specialism
• Follow legal, regulatory, organisational policy and best practice standards for Legacy Administration
• Follow and deliver on defined priorities in line with the needs of Legacy Administration
• Develop your own skills and capabilities within Legacy Administration to continue to grow and learn, promoting the RSPB values and positive culture at all times

What we need from you

Essential skills, knowledge and experience:

• High attention to detail.
• Excellent customer service skills.
• Ability to undertake assigned or routine tasks in a timely manner and to a high standard.
• Advanced user knowledge of processes and systems relevant to legacy administration, customer relationships or supporter data.
• Experience of working with limited supervision and resolving unforeseen issues and challenges.
• Initiative and judgement to resolve basic problems independently.
• Basic planning, organising and prioritising.

Desirable skills, knowledge and experience:

• Experience of personal development in a similar or related role.
• Experience of developing innovative solutions and contributing to strategic planning.
• Understanding of relevant procedures relative to the role, and the quality outputs and standards required.

Additional Information

• This is a Permanent, Full-Time role for 37.5 hours per week.
• The role is based at the UK Headquarters in Sandy, Bedfordshire, and you will be required to attend this location at least three days a week.

Closing date: 23:59, Monday 16th February 2026
We are looking to conduct interviews for this position from week commencing 9 March 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence of how you meet the skills, knowledge, and experience listed above.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

We are looking for a warm, highly organised, efficient and compassionate administrator to support our service team. This is a pivotal role, helping us implement and embed a new CRM system, keeping data accurate and usable, ensuring our admin systems and workflows run smoothly, effectively and safely.

The role involves some direct contact with women we support (mainly by email and phone), so you must be able to communicate sensitively, calmly and professionally with women who may have experienced trauma.

Title: Administrator (Services, CRM & Data)
Location: Office-based in Eastbourne, East Sussex (with occasional travel to other sites as required)
Hours: 14 hours per week (2 days)
Salary: £10,800 per annum (pro-rata, based on £27,000 FTE)
Length: Permanent
Reporting to: Service Manager

Role Description

Given the part-time nature of the role, priorities wi l be agreed weekly with the Service Manager. Core tasks revolve around CRM/data quality and referral administration. Other duties wi l be delivered by agreement and as capacity alows, so the role remains sustainable and the “must-do” work is completed reliably.

Key Responsibilities

CRM implementation, data quality, workflows and reporting

• Phase focus (first 6 months): Prioritise supporting the implementation and embedding of Cimplify CRM system, including data clean-up and migration, establishing clear ways of working, templates and workflows, as well as supporting the team to use the system consistently and confidently.
• Act as a day-to-day CRM and data champion, supporting staff with basic questions and liaising with the CRM supplier as needed.
• Support data migration and clean-up from spreadsheets and other systems into the CRM, checking accuracy, removing duplication and improving consistency.
• Maintain strong ongoing data quality and housekeeping (e.g. naming conventions, minimum data standards, duplicates, retention/archiving, configuration items, managing users).
• Help design and maintain efficient workflows and light-touch automations (e.g. referral tracking steps, reminders, task prompts, fo low-ups), reducing manual admin and improving consistency.
• Create and maintain dashboards and reporting views for different audiences (service team, CEO, trustees, funders) ensuring data is kept up to date and usable.
• Support the regular flow of insight into team meetings and contribute data/metrics for funder and annual reports in colaboration with the Service Manager, fundraisers and the CEO.

Referrals and service administration (trauma-informed)

• Provide practical programme admin support to the service team, as and when possible.
• Monitor shared inboxes, triaging messages, forwarding appropriately and supporting timely, sensitive responses and follow-up.
• Track referrals and service workflows: scheduling calls/meetings, sending emails, using templates and maintaining accurate records.
• Keep mailing lists up to date (including referrer communications where relevant) and send programme updates as required.
• Maintain confidentiality and handle sensitive information with care, following data protection and safeguarding procedures

Systems, documents and office administration

• Maintain clear filing and information systems (digital and paper), ensuring documents are easy to find and consistently stored.
• Support upkeep of key internal documents and templates (e.g. guidance notes, handbooks, simple policy documents), keeping versions tidy and up to date in colaboration with the Service Manager.
• Arrange meetings and room bookings; take minutes and maintain simple action trackers.
• Order and maintain office and programme supplies, keeping relevant inventories.
• Liaise with IT support regarding wi-fi, hardware or printer issues.
• Support the planning and administration of events (e.g. referrer events/open events/fundraising activities) as and when possible.

Personal Specification

Essential experience and skills

• Experience in an administrative role, carrying out a variety of administrative and general office duties.
• Strong organisation and prioritisation skills; able to maintain reliable records and systems with a focus on efficiency, quality and accuracy.
• Confident using digital tools (e.g. email, online documents), databases/CRMs/case management systems and AI tools (or confident in learning quickly).
• Strong understanding of confidentiality, data protection and handling sensitive information professionally (both in general and when using AI).
• Strong communication and customer service skills, with the ability to communicate sensitively and effectively (verbally and in writing) with a range of stakeholders.
• Confident working with processes and workflows; able to spot opportunities to streamline, standardise and reduce manual admin.
• Basic analytical confidence: able to pull key data and insights for reporting and decision-making.
• Ability to take initiative and work effectively both independently and collaboratively.
• Demonstrates an empathetic approach and commitment to trauma-informed, personcentred ways of working with women who may have experienced trauma. 

Desirable experience and skills

• Experience supporting CRM implementation, data migration, and/or setting up dashboards and reporting views.
• Experience improving workflows and building simple automations/templates to reduce admin burden.
• Experience supporting monitoring, evaluation and learning data capture and reporting.
• Experience working in a charity, community, or frontline service setting, particularly with women impacted by trauma, exploitation, abuse or displacement.

Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.

Before accepting anyone for this role, we will ask you to participate in a Basic DBS check

Hours: 37.5 hours

Salary: £42,213.23 FTE (depending on experience)

Contract type: Permanent

What can we offer you?

Financial Reward: Take advantage of a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card!

Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.

Work-Life Balance: Enjoy a set schedule, a Birthday Bonus day off, and competitive family-friendly benefits.

Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.

The Role:

Putting client-centred care into practice requires the backing of the whole organisation, we are looking for a passionate and committed Clinical Team Leader to join our team within our West Midlands clinic. Within our Nurse led environment we have well-established protocols and support systems that reinforce a values-driven organisational culture, with a focus on care and leaving no one behind.

You will ensure the smooth running of the centre on a day-to-day basis by overseeing all clinical areas, safeguarding and supervision of the nursing team, co-ordination of doctors/surgeons/anaesthetists, being the main point of call for clinical and safeguarding matters and by being a part of the supervisory team.

As a registered Clinical Team Leader, you will be provided with a bespoke training package tailored to your clinical experience to equip you in delivering safe and effective abortion care to our clients.

Previous experience of working within sexual and reproductive health is not a requisite of this role.

Working within our clinics you will be joining a team of both clinical and non-clinical colleagues who empower our clients to make reproductive choices that are right for them.

To perform this role, it is essential that you have the following skills:

• Experience with leadership and leading a team
• Ability to work independently and use initiative
• Strong interpersonal communication skills for supporting our diverse client population
• Excellent record keeping
• Strong clinical knowledge and good analytical skills
• Good time management skills
• Ability to manage risk effectively, prioritising workloads accordingly
• Good IT skills (full training on internal programs will be provided)