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Director of Healthcare Operations & Income
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Director of Healthcare Operations & Income
Hybrid
Full Time/Permanent
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services including our Ambulance Operations and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as SJA Volunteers, and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers. And now with a new strategy and after a review of our current structures were recruiting to a new National Head of Ambulance Operations to help take our delivery to the next level and build our services.
Job Summary
In a newly refreshed role, were looking for an outstanding individual, someone that will bring robust experience in aligned fields, is used to working in a challenging but rewarding environment, enjoys leadership and is genuinely driven by the cause of St John.
We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. You will drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets. You’ll work closely with volunteer leaders across the organisation, forging strong partnerships that strengthen our impact and help us build new community centred healthcare provision.
You will take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners, including Event Customers, ICBs, Trusts and the wider NHS. Central to the role is championing innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving. You will provide visible, motivational leadership across your directorate, embedding our HEART values and positioning our services as an employer of choice beyond the NHS. Alongside fellow leaders, you will share collective responsibility for delivering the charity’s strategic objectives, while confidently managing a significant P&L of approximately £20m+.
About You
You will be degree‑educated (with a relevant master’s desirable), ideally hold a clinical qualification such as Registered Paramedic. You’ll bring substantial senior leadership experience in large, complex organisations, with a strong track record in delivering ambulance or health service strategies, leading in CQC‑regulated environments, and managing a commercial operation of £20m+ with full P&L accountability. You’ll have experience shaping effective policies and processes, leading large staff and volunteer teams, and delivering complex change programmes. Exceptional interpersonal, influencing and people‑centred leadership skills, underpinned by emotional intelligence and collaboration, are essential.
About the Role
- To lead and hold overall responsibility and accountability for our major services including Event Healthcare, Ambulance Operations and Community Healthcare delivery.
- To hold overall accountability for a significant P&L and ensure adherence to plan
- To ensure that our services are patient focused, responsive, safe, effective, well led, and sustainable, and hold overall accountability for CQC leadership and the highest standards of delivery.
- To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
- Inspire excellence, compassion and commitment in your leadership team
- In collaboration with key colleagues, lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value.
- Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams, including Events and Ambulance Operations, and the business and to ensure we meet compliance of all Healthcare Operations contracts, continually measuring and acting on customer/stakeholder feedback
- Cultivate relationships with external stakeholders, partners and customers (including key Event customers, Association of Ambulance Chief Executives (AACE), ICB’s, and NHS England), ensuring the Charity is well positioned to capitalise on potential business and funding opportunities
Please see the job description for more detail (this can be viewed on our website or once you click apply)
If you are a current St John Ambulance employee, please apply here: Click here
For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
Thank you!
Title: Active Recovery Lead
Employer: The Southmead Project
Accountable to: Head of Active Recovery
Place of Work: The Southmead Project, Southmead, Bristol. BS10 6AS
Hours: 4 days per week
Contract: Permanent
Salary: £32,216.00 p/a pro rata
The Southmead Project:
The Southmead Project is an equal opportunities employer providing free counselling and support for survivors of abuse and addiction across Bristol and surrounding areas. We welcome adults aged 18 and above of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We respect and cherish the differences between people and affirm every person as an individual. Our recruitment is done in line with safer recruitment practices.
We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage every staff member to have a supported, well-rounded and enriched working experience:
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Paid supervision for 1.5 hours per month, with an external clinical supervisor
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Line management for 1 hour per month
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Training budget of £500 per year to spend on relevant training of that person’s choice
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Optional private counselling for up to twelve sessions per year with an external counsellor of that person’s choice
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Employer pension contribution of 5%
The Active Recovery Project gives adult survivors of abuse the opportunity to take part in community-based activities. Members of Active Recovery can participate in a variety of group activities with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation. The activities are based on ideas from our members and include water-based activities (such as rowing, canoeing, sailing and kayaking), surfing, trips to community spaces and creative sessions (such as arts and crafts). Activities take place every week. Each activity will last approximately 2.5 hours each. Members can attend the group sessions for up to 18 months.
Job Purpose:
We are looking for a warm and passionate leader to come and join the Active Recovery Service.
As an Active Recovery Lead, their job will be to develop and deliver the Active Recovery Project in Bristol and in Somerset. Using a trauma-informed approach, the Active Recovery Lead will create and provide a safe and supportive space for clients from The Sexual Violence Alliance organisations (The Southmead Project, SARSAS, Womankind and the Bridge Sarc) to participate in a variety of group activities, with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation.
Principal Tasks:
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Run two Active Recovery groups a week, with , with the help of the Practitioner.
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Provide initial trauma-informed assessment phone calls and/or meetings with potential members as part of the registration process for Active Recovery. This includes assessing need, risk and suitability for the service using a trauma-informed approach.
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Create safety plans and tailor activity sessions where appropriate after building relationships with members following the initial phone calls.
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Plan trauma-informed sessions for members, including producing risk assessments for each activity, visiting activity locations and delivering relevant trauma training to activity providers.
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Oversee and lead on setting up, delivering and debriefing about activity sessions with members, volunteers and staff. Ensuring members are clear on each session's ground rules and safeguarding processes, using the Member’s Agreement.
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Provide trauma-informed face-to-face support to members at sessions who may become overwhelmed or require help dealing with flashbacks and dissociation.
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To support volunteers and staff with safeguarding queries and ensure safeguarding procedures are followed. To be the safeguarding lead at activity sessions, escalating any onward safeguarding referrals and queries to the Southmead Project Designated Safeguarding Lead.
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Participate in and support the recruitment and induction training of volunteers.
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Support and line manage a team of volunteers.
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Develop and maintain an Active Recovery community through email, phone calls, texts and in person.
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Develop and drive forward the project’s aim to have the members’ voices at the heart of the project.
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Collaborate with developing outcome processes in line with the Southmead Project and its funders’ requirements.
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Analyse data and feedback collected through outcomes processes to adapt and constantly improve the planning and delivery of the project sessions.
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Contribute content for reports as required.
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Build and maintain positive relationships with partnership organisations for the project.
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Manage the day to day budget for the project sessions, keeping accurate records to report to the Head of Active Recovery and planning how the budget will be spent across sessions, within guidelines provided by the Head of Active Recovery.
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Record data accurately and in a timely manner on Oasis.
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Produce social media and website posts about the project, including producing and editing videos.
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Attend monthly one-to-one line management meetings with the Head of Active Recovery.
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To attend monthly one-to-one clinical supervision with a Supervisor who is approved by the Southmead Project. Supervision is a requirement of this charity as an organisational member of the British Association of Counselling and Psychotherapy.
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To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.
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Follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Staff Handbook.
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All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.
Person Specification
ESSENTIAL
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Full drivers licence and access to own transport.
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Professional qualification, such as a Diploma or degree in Counselling or in other relevant fields of work, such as; social work, psychology, mental health, education, support work or similar: or extensive experience in any of these fields.
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A sound understanding of the issues affecting members who have experienced trauma and abuse.
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Experience in managing projects.
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Excellent administration and organisational skills, including experience of managing sensitive personal information.
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Experience of and confidence in using multiple computer and case management systems.
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At least 2 years’ experience of delivering groups in the community, preferably activity based.
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At least 1 year’s experience of providing face-to-face support for survivors of abuse.
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The ability to arrange group activities and liaise with other local organisations to help plan them.
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The ability to plan sessions in detail to ensure that they are trauma-informed and having the experience and confidence to ‘hold’ groups when things do not go to plan.
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The ability to work flexibly within a team and support those within it.
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Experience in managing volunteers.
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Knowledge and awareness of how particular activities and social situations could improve people’s self-esteem, self-confidence, build friendships and reduce their isolation.
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A sound understanding of safeguarding and experience of supporting others to act in accordance with safeguarding policies and within the best interests of the Active Recovery member or those at risk.
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Experience in managing a long-term budget.
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Knowledge of survivors’ voice work.
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To be able to attend monthly one-to-one line management meetings and monthly clinical supervision.
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To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.
DESIRABLE:
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Experience of building and maintaining positive partnerships in the community.
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Experience of running a community based project.
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Experience of setting up processes for survivors’ voice work.
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Knowledge of making content for social media, including video recording and editing skills.
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Experience managing recruitment and training.
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Experience in chairing meetings and the ability to plan and review activities with a team.
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Experience designing outcomes processes and collecting outcomes data.
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Experience in writing reports, preferably funding reports in the charity sector.
Please note that there must be at least 12 months between receiving support from the Southmead Project as a client/member and starting this role.
Registered Charity
11 - 20
Meaningful therapeutic support accessible for adults impacted by abuse and addiction. A safe space for growth, connection and wellbeing for all.
The client requests no contact from agencies or media sales.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
In this role, you’ll be one of the first points of contact for our incredible supporters who are ‘doing their own’ fundraising and you’ll also play an important role in the day to day running of the mass ‘DIY fundraising’ programme.
This will include responding to supporter enquiries, sending out fundraising materials, and managing our community fundraising Facebook group.
Providing operational support to the wider team is a key part of this role. This will include processing invoices, working with external suppliers to replenish and manage stock levels, and accurately delivering processes such as coding income and thanking supporters.
You’ll be joining a passionate and supportive team who are based across the UK. There will be lots of opportunities to develop skills and knowledge through working with others and accessing our organisation’s learning and development programme, as well as being encouraged to attend sector webinars.
About you
We’re looking for someone with strong communication skills, who takes pride in delivering the highest standard of supporter or customer care. You’re someone who’ll enjoy engaging with our incredible supporters and hearing their stories and will have previous experience of providing excellent support via email and over the phone.
You’ll have experience of working in an administrative or operational role, which involved following different processes. With great organisational skills, you can manage and prioritise a varied workload, ensuring deadlines are met. You're a team player who enjoys helping others and sharing ideas but also feels confident working independently.
If you’ve worked for a charity before, or have community fundraising experience, that’s a bonus. However, it’s more important that you have a passion for making a difference, and an enthusiasm for helping to create an exceptional fundraising experience for our supporters. If this sounds like you, we can’t wait to hear from you.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recrutment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Tuesday 10 March 2026 9am
Interview date week commencing 16 March 2026
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
