Communications and policy officer jobs
Casework Administrator
Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?
The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!
Position: Casework Administrator
Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: Starting salary £28,831
Contract: Permanent
Closing Date: 10:00am, 02 March 2026
Interviews: Weeks commencing 7th April and 13th April
Benefits include:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
About the Organisation
Join an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role
Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.
You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.
You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.
The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.
Training will be provided and you will also be assigned a mentor to help you understand the needs and demands of the role.
Full details of the job and person specification can be found once you click to apply, along with more information about what it’s like to work at the OIA.
Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.
About You
You will:
Have good analytical and administrative skills.
Excellent oral and written communication skills.
A general understanding of complaints handling and customer service experience including dealing with a volume and variety of telephone enquiries would be beneficial.
The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds. In particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Programme Manager
We are seeking a Programme Manager to lead high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy.
Salary: £45,000–£54,000 per annum + 30 days’ holiday + 10% employer pension contribution
Location: London (Hybrid: 60% office / 40% home)
Hours: Full time, 37.5 hours per week
Contract: 12 month fixed term
Closing date:28th February 2026
Interviews: 1st Interviews: 11-12th March 2026 and 2nd Interviews 24-25th March 2026
About the role
As Programme Manager, you’ll lead a portfolio of dynamic, purpose driven projects from early design through to delivery and evaluation. Working with a high degree of autonomy, you will balance effective delivery with strategic oversight, ensuring programmes are well run, high impact and responsive to a fast-changing external environment.
You will manage complex workstreams, oversee quality assurance, and maintain excellent internal and external reporting across programmes. Working closely with colleagues and partners, you’ll contribute to new project development and play an active role in shaping the future direction of our work.
Key responsibilities include:
- Leading and delivering a portfolio of projects aligned to organisational priorities, ensuring high-quality outcomes and impact.
- Managing project plans, budgets, risks, timelines, overseeing outputs such as research, publications, events.
- Building strong relationships with partners, funders and senior stakeholders across financial services, government, industry bodies and civil society.
- Representing the Institute externally in meetings, panels and roundtables.
- Supporting fundraising and business development, including leading proposals and identifying new opportunities.
- Providing leadership to programme coordinators, secondees and junior colleagues.
- Contributing to cross organisational work, fostering collaboration, innovation and continuous improvement across the Institute.
All our projects focus on providing investors with the knowledge and tools they need to invest with impact alongside a financial return. Programmes that the Manager may be involved in include:
- Place based Impact Investing Lab
- Just Transition Finance Lab
- Child Outcomes Lab
- Catalysing Private Wealth for Impact
About you
You’ll bring a strong track record in programme or project management, ideally within a complex, multi stakeholder environment. You are confident navigating ambiguity, balancing competing priorities and learning at pace. With excellent communication skills, you can engage credibly with senior partners and represent the Institute externally.
You will also bring:
- Experience managing project delivery, budgets and reporting.
- Strong relationship building skills with senior stakeholders.
- Excellent problem solving, organisation and time management.
- Confidence chairing meetings and speaking publicly.
- Familiarity with financial markets, investment or social/impact investing.
- A commitment to the belief that finance can drive positive societal change.
Experience working in finance, policy, think tanks or mission driven organisations is desirable but not essential.
About the organisation
This Impact Investing Organisation is an independent non profit working to transform capital markets for a fairer, greener world. Through practical programmes, field building initiatives and policy engagement, we help unlock private capital to address societal challenges. We are a small, collaborative and ambitious team driven by values of collaboration, ambition and independence, and we are committed to diversity, inclusion and flexible working.
Other roles you may have experience of could include:
Project Manager, Programme Lead, Policy Manager, Impact Manager, Strategy Manager, Investment Programme Manager, Social Investment Manager, Senior Project Officer. #INDNFP
Use of Artificial Intelligence (AI) in applications
We recognise that AI tools are part of many people’s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for a Community Development Co-Ordinator to join the team. You will support the direct delivery of our community services that supports male survivors to access connection and peer support activities.
You’ll play a key role in supporting clients, either through facilitating our core groups like builders’ yard, drop ins etc. Community development team also provide check ins for clients to keep them engaged and connected with the organisation. The team also supports one off project where required.
Why Join Us?
· A competitive salary.
· Annual leave package with incremental rises plus bank holidays.
· Company sick pay.
· Birthday annual leave.
· Monthly clinical supervision.
· Pension contribution.
· A range of discount and benefit programmes.
Apply by sending your CV and a short supporting statement (max 2 page).
In your supporting statement we want you to answer these two questions:
· How can your experience support male survivors thrive?
· How you meet the role profile, ensure you answer ALL elements in your CV or supporting statement?
By applying for the any of the above roles, you confirm that you have read and agree to our Privacy Notice.
The client requests no contact from agencies or media sales.
We are looking a skilled Insights Analyst to transform our fundraising and supporter data into clear, meaningful insights that guide fundraising strategy. You will lead the development of our reporting suite, collaborate with teams across the charity, and help embed strong evaluation practices.
You will design dashboards, build KPIs, analyse trends, and support teams to make evidence-based decisions. This role is ideal for someone who enjoys combining technical expertise with partnership working and strategic thinking.
Contract
- £40,000 - £45,000 per annum plus benefits
- Full Time (35hrs per week)
- Fixed Term (18 months)
- Hybrid working with link to Ewell office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
- We are passionate about flexible working, talk to us about your preferences
What You’ll Do
- Build and maintain Power BI dashboards and KPIs
- Evaluate the performance and effectiveness of fundraising campaigns
- Analyse income trends and present insights to technical and non‑technical audiences
- Support teams to evaluate activities and embed data‑led decision‑making
- Work with stakeholders to understand insight needs and improve reporting processes
What You’ll Bring
- Strong Power BI skills (DAX, data modelling, Power Query)
- Knowledge of data modelling best practice
- Ability to turn complex data into clear, meaningful insights
- Experience with evaluation methods and KPIs, ideally in fundraising
- Excellent communication skills and attention to detail
- Ability to manage multiple priorities and document reporting processes
- Experience with fundraising CRMs (desirable)
- Strong SQL skills (desirable)
- Financial modelling or online performance evaluation experience (desirable)
Full Job Description and Person Specification below
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Monday 16 March 2026 at 09:00am
Interviews: w/c 23 March onwards
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



Immigration Caseworker
We are seeking a motivated Immigration Caseworker to train to IAA Level 2 and provide high quality advice to people experiencing immigration issues.
Position: Immigration Caseworker
Salary: £27,089 to £28,783 per annum, dependent on experience
Location: Bournemouth, Christchurch and Poole
Hours: Full time, 37 hours per week
Contract: Fixed term, 12 months
Closing Date: Monday 2 March 2026, 9am
About the Role
This role has been created as part of a funded project to train two Immigration Caseworkers to IAA Level 2 and expand local immigration advice provision. Immigration advice is regulated and highly complex, so you will follow a structured training programme while managing an independent caseload with support from a specialist team.
Key responsibilities include:
- Working towards an agreed IAA qualification level with a personalised training plan
- Keeping accurate training and supervision records in line with regulatory requirements
- Providing face to face and remote immigration advice to local residents
- Managing a caseload and preparing applications, letters and supporting documentation
- Liaising with statutory and non statutory bodies on behalf of clients
- Maintaining clear, compliant and confidential case records
- Supporting colleagues with immigration related queries
- Keeping up to date with immigration law, policy and best practice
- Contributing to service development, reporting and quality assurance
- Representing the service at relevant meetings and with partner agencies
About You
You do not need previous experience as an Immigration Caseworker, but you must be able to demonstrate the potential to work in a regulated advice environment.
Essential skills and experience include:
- High level of written and spoken English
- Strong writing skills for reports, letters and submissions
- Ability to manage multiple tasks with excellent attention to detail
- Experience of working with vulnerable people in a sensitive and professional way
- Confidence using IT systems for case recording and document production
- Ability to follow procedures and maintain high standards
- Strong interpersonal and communication skills
- Commitment to equality, diversity and inclusive services
Applications are welcomed from people with lived experience of migration.
About the Organisation
The organisation provides free, independent and confidential advice to thousands of people each year across Bournemouth, Christchurch and Poole. Services include welfare, benefits, debt and specialist projects such as immigration and hate crime support. The organisation works locally while being part of a national advice network, using evidence from client work to improve services and influence change.
In Return
- Ongoing training and development
- Generous annual leave
- Access to online health and wellbeing resources
- Employee Assistance Programme
- Employer pension contributions
- Life leave policy, including an extra day’s leave for your birthday
Other roles you may have experience of could include: Immigration Adviser, Caseworker, Advice Worker, Support Worker, Welfare Adviser, Legal Support Officer, Client Adviser, Project Worker, #INDNFP
If you are organised, motivated and keen to build a career in immigration advice while supporting people at a critical time in their lives, this could be a great next step.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Join a charity which helps families wherever and whenever they need us
Lia’s Wings is the only charity delivering life-saving aeromedical transfers by plane both within the UK and overseas. We make sure babies and children receive the vital treatment they need, no matter where they are. Alongside these urgent medical transfers, we provide tailored, wrap-around support for families to help them through a crisis, creating long-term improved health and well-being outcomes.
We are seeking an experienced Fundraising Manager to join our team on a fixed-term 14 month contract (maternity cover).
The successful candidate will primarily be responsible for the management and delivery of our challenge events, special events and community fundraising streams, but the post-holder would also be expected to regularly support activities across our corporate partnerships, individual giving and Family Fundraising streams of fundraising too.
You will play a key role in developing these income streams, engaging our supporters to motivate them to fundraise for Lia’s Wings and creating initiatives that introduce new people to our organisation.
Key Responsibilities:
Event Management
- To manage our Challenge, Community and Special Event fundraising streams to achieve set targets. This will include management of challenge events such as our flagship event, Ride for Lia, as well as London Landmarks and the Royal Parks Half Marathon.
- To manage our annual Air Ambulance Mingle and develop existing plans for a new Christmas Carol Concert
Corporate and Community Partnerships
- To assume account management of our smaller corporate and community partnerships (who are primarily engaged with us through event fundraising)
- To support the Director of Fundraising in the delivery of our larger corporate and community partnerships.
Supporter Engagement
- To effectively steward fundraisers to ensure an excellent supporter experience (resulting in year-on-year participation), including appropriate thanking and recognition, reporting and feedback on outcomes of events.
- To build strong relationships with existing and new stakeholders, including event committees and our Board of Trustees.
Essential Experience and Skills
- A minimum of three years proven experience in a fundraising role, preferably in a challenge, community or special events fundraising role.
- Demonstrable ability to build relationships and effectively steward and support fundraisers to exceed their targets.
- Experience in writing and developing stewardship plans and in creating engaging fundraising collateral to support donors and supporters of all levels.
- Demonstrable experience in developing and managing fundraising evens from design to completion, including logistical planning, budgeting, forecasting, stewardship and evaluation.
- Experience working with fundraising committees and/or Trustee Groups.
Essential Skills:
- A strong communicator, able to confidently engage with stakeholders of all levels, internally and externally, to share our vision and maximise fundraising success.
- Excellent project management skills, with strong attention to detail, comfortable working across multiple-channels simultaneously.
- A team player, willing to be hands-on and involved in the day to day running of a small charity.
- Excellent understanding and application of relevant charity legislation and codes of conduct relating to these areas of fundraising.
Values & Culture
We are a small team with a big heart. We value kindness, transparency, professionalism, and a deep commitment to the families we serve.
The UK's only aeroplane ambulance charity: ensuring British children can access lifesaving and life-changing medical treatments when in urgent need.



The client requests no contact from agencies or media sales.
Job Title: Deputy Service Manager
Location: Derby City (on-site role)
Salary: £35,674.05 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City. This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.
The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children.
A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service
Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services
As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 2 February 2026
Interview Date: 11 ansd 12 March 2026
The client requests no contact from agencies or media sales.
Our Charity
Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.
We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.
We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.
Our values-driven approach means we recruit for values and train for skills.
The Role
Are you passionate about supporting people to live independently and thrive?
We’re looking for a dedicated Mental Health Support Worker to provide one-to-one support to people experiencing mental ill health. Your role will focus on helping people build the skills and confidence they need to maintain their accommodation and improve their quality of life.
You’ll work closely with local councils, mental health services, and other agencies to advocate for those you support. Using a person centred, strength-based approach, you’ll carry out needs assessments, coproduce support and safety plans, and guide individuals toward their personal goals. Your work will be grounded in empathy, professionalism, and a commitment to safeguarding.
We’re looking for someone who can build respectful, honest relationships while maintaining clear boundaries. You’ll help people understand and manage their wellbeing, monitor progress, and ensure all support is delivered to high standards.
What We Offer
Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.
Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.
Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.
Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.
Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.
Colleague Volunteering Programme –one day paid leave per year
Enhanced sickness pay – based on your length of service.
Earning Potential – optional overtime and refer a friend bonus scheme.
Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.
Please note P3 reserve the right to close this advert earlier than the stated closing date.
Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination
We work alongside PEOPLE to improve lives and communities, to unlock POTENTIAL and open up new POSSIBILITIES
The client requests no contact from agencies or media sales.
We are currently looking for a Senior Finance Business Partner to join our Finance team on a full time permanent contract, offering a salary of up to £65,000 per annum.
The FP&A team provides the link between Finance and the rest of the organisation, recording and analysing data to add value to operational and strategic decision-making and develop the best possible, joined-up, financial management. Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives.
Please download the attached Job Description for a full overview of this role's responsibilities.
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
The client requests no contact from agencies or media sales.
Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum
Contract Type: Permanent
Campaign Closes: 9th March 2026
Interviews: Week commencing 9th March 2026
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible
Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish. The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.
Key Responsibilities:
Wish Assist Delivery
- Manage and oversee a caseload of 70+ wishes, per annum.
- Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
- Manage and oversee 30+ RUSH wishes per annum
- Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
- Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
- Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
- Manage contracts, payments, and schedules with all third-party providers.
- Ensure timely delivery of services and materials.
- Ensure compliance with health, safety and legal requirements.
- Manage and oversee each wish to work within the individual specified budget with accuracy and care.
- Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
- Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
- Procure £5,000+ in Gift in Kind income to be utilised on wishes.
- Ensure that each wish is magical and creates maximum impact for the wish child.
- Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
- Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.
Wish Assist Additional Responsibilities
- Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
- Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
- Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
- Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.
Safeguarding and Data Governance
- Ensure compliance with the organisation’s safeguarding policies.
- Complete mandatory safeguarding training and refreshers, as required.
- Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
- Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).
Organisational responsibilities
- Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics
- Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year
- Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
- Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working
Essential Criteria
- A minimum of 1-year previous experience in roles with a customer service or events management specialism
- Experience in liaising directly with multiple stakeholders
- Excellent organizational, interpersonal, and administrative skills
- Excellent multitasking and task prioritisation skills
Skills, knowledge and behaviours required for this role
- High level of IT skills particularly in MS Office Suite
- Knowledge of how to keep to a budget and work within financial constraints.
- Experience working within a team environment but also able to work autonomously in a self-motivated way.
- Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload.
- The ability to communicate effectively (written and verbal)
- Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
- The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required.
- To be able to be flexible and open to change in a fast-paced working environment.
- Problem-solving and adaptability within a demanding case load of wishes
- Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
- Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
- Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
First Give
First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.
Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.
The Route to a Million Campaign
This is an exciting time for First Give, as we seek to expand and diversify our fundraising streams into Corporate and HNWI. To support this, we are launching the Route to A Million campaign in March, aiming to raise an additional £1.5 million over the next 3 years on top of our forecast income. The campaign is supported by a newly recruited campaign board, and the new Head of Philanthropy and Partnerships will spearhead the work required to achieve this target.
Head of Philanthropy and Partnerships
We are seeking a dynamic, strategic and entrepreneurial Head of Philanthropy and Partnerships to supercharge First Give’s next phase of income growth. This is a pivotal role at the heart of our mission, offering the opportunity to shape and deliver a multi‑year fundraising strategy that fuels real, measurable impact for young people and society as a whole. First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, brings new ideas to the table and is comfortable leading a brand-new team.
As the senior leader for all income streams, you will own and drive our major donor programme; unlock new philanthropic partnerships; and build a talented team across other income streams to achieve ambitious goals. Working closely with the Director and our emerging Campaign Board, you will play critical role in growing our £1m+ annual income, deepening donor engagement and building the culture, systems and relationships that will propel First Give into its next phase of expansion.
This is an exciting opportunity for an exceptional fundraiser who thrives in a values‑driven, high‑ambition environment and wants to make a lasting contribution to a fast‑growing education charity.
Contract: Full time (35 hours per week), Permanent
Salary: £60K (+£2K London weighting if applicable)
Location: This is a hybrid contract. The successful candidate will be expected to work from our London office or attend in-person meetings and host donors at school Final events as required. The remainder of the week can typically be worked remotely, with flexibility as required.
The students we work with come from a diverse range of backgrounds, and so do we. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Please download the candidate pack for more details, and don't hesitate to get in touch if you'd like a chat about the role or any reasonable adjustments we can make before applying: contact details provided in the candidate pack.
Creating opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care about


DIRECTOR OF FINANCE - OPERA NORTH
STRATEGIC FINANCIAL LEADERSHIP IN THE ARTS
Opera North, one of the UK's leading opera companies, is seeking an accomplished Director of Finance to provide strategic financial leadership and ensure robust financial management across the organisation.
Reporting to the General Director, you will lead the financial operations and governance framework of Opera North and its affiliated organisations, working closely with the Board of Trustees and Senior Leadership Team to devise sustainable financial strategies that deliver the company's artistic ambitions and strategic priorities. You’ll be taking over from a well-respected senior finance leader who is moving on after years of brilliant service, leaving a legacy to build upon and facilitating a substantial handover period.
This is a senior role requiring significant experience in complex financial and regulatory environments, with strong charity accounting knowledge highly desirable. You will lead a dedicated finance team while building productive partnerships with stakeholders across the organisation, external auditors, and professional advisers.
KEY RESPONSIBILITIES
Strategic Leadership
- Lead financial operations and governance across Opera North, Opera North Trading Ltd, Opera North Future Fund and Friends of Opera North
- Contribute to company strategy across all business areas, providing financial analysis and guidance on activities, plans, targets and business drivers
- Work with the General Director and Board to develop sustainable and viable financial strategies
Financial Management & Reporting
- Provide budgets and financial modelling, offering robust challenges to planning processes where necessary
- Produce regular management accounts, annual income and expenditure budgets, improving their effectiveness as managerial tools
- Prepare information on capital expenditure, property management and reserves management to enable effective Board assessment
- Ensure timely and accurate compliance with requirements of Arts Council England, Charity Commission, Companies House and other external stakeholders
Team Leadership & Development
- Lead, manage and support the continuous professional development of the finance team
- Support the development of financial skills and awareness across budget-holders to achieve continuous improvement in financial planning, forecasting and budget management
- Develop procedures and policies to support the company's financial performance
Compliance & Governance
- Liaise with providers of professional services including auditors, tax advisers, insurers, lawyers and pension providers
- Work closely with the People Team to ensure efficient payroll and pension arrangements in line with legislative and HMRC requirements
- Maintain awareness of changes to leadership and governance legislation, communicating implications to non-finance colleagues
- Ensure an effective governance framework is in place
BENEFITS PACKAGE
- Competitive salary commensurate with experience
- 35 hours per week
- 33 days annual leave inclusive of 8 statutory holidays
- Pension scheme: Opera North contributes 5.5% of basic pay after 3 months' service (employee contribution 2.5%)
- Professional development opportunities
- Access to Opera North performances and cultural activities
- Based at the Howard Opera Centre, Leeds
ESSENTIAL REQUIREMENTS
Qualifications & Professional Standing
- Full professional accounting qualification (ACA, ACCA, CIMA)
- Professional membership of recognised accountancy body
Experience
- Senior manager or director level experience
- Substantial professional experience in a complex financial and regulatory environment
- Preparing and presenting management accounts, reports and data at board level
- Liaising with auditors and other professional advisers
- Management of a payroll function
- Managing teams
Technical Knowledge
- Knowledge of relevant legislation affecting financial reporting and taxes
- Good knowledge of VAT and Gift Aid
- Strong Excel skills
- Comfort with different accounting software
Skills & Attributes
- Excellent communication skills with ability to explain complex financial information to stakeholders with varying levels of financial knowledge
- Ability and willingness to review and improve internal systems
- Commitment to equity, diversity and inclusion
HIGHLY DESIRABLE
- Knowledge and experience in charity accounting
- Understanding of charity law and guidance
- Knowledge and experience in preparing creative tax reliefs
- Professional experience of the arts sector
ABOUT OPERA NORTH
Opera North is one of the UK's most vibrant opera companies, creating extraordinary experiences for audiences across the North of England. The organisation values creativity, collaboration and cultural impact, operating with a strong commitment to equity, diversity and inclusion.
EQUITY, DIVERSITY AND INCLUSION
Opera North promotes equity, diversity and inclusion in our workplace and makes recruitment decisions by matching our needs with the skills and experience of candidates. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants from the global majority or those with other protected characteristics.
The successful candidate must have the right to work in the UK or be ready to obtain it.
GENERAL RESPONSIBILITIES
All Opera North employees are expected to:
- Represent company values and purpose to create extraordinary experiences every day
- Work collaboratively with all team members
- Act as an ambassador for Opera North, following all policies and procedures
- Ensure everyone visiting Opera North is welcomed and treated with respect
APPLICATION PROCESS
Broster Buchanan are acting as recruitment partner for this appointment.
To apply, please send your CV and covering letter to Lucy Rider at Broster Buchanan
Application deadline: 13th March 2026 Interviews: 25th & 26th March
For a confidential discussion about this opportunity, please contact Lucy Rider at Broster Buchanan.
If you require any adjustments to the application process, please let us know.
It is an exciting time to join RBL as we commence work on our new 10 year strategy. Much of our work already revolves around the connections made across our communities and wider society. But with the creation of three new roles we aim to lead this work across Wales, Scotland and Northern Ireland and ROI, in order to better harness the power of those connections to support our communities in the most effective way possible and promote our important role in bringing people together.
This role will see you as Head of Northern Ireland and Republic of Ireland, where you will be RBL’s key representative and point of contact in NI&ROI, building and sustaining networks and connections with key stakeholders and partners, including senior military, government ministers, charity partners and senior leadership.
The role places significant emphasis on matrix working internally, building connections across NI&ROI and will see you as RBL’s spokesperson providing a public face for the charity, attending events (eg Islandbridge) and meetings, speaking to the media and engaging widely across the region.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to our Executive Director: Membership, key responsibilities will include:
- Working closely with the Membership Council Representative, to act as the point of contact, focal point and voice for RBL as well as representing the unique needs of NI&ROI to RBL
- Liaising regularly with the NI&ROI Governments, elected representatives, the Veterans Commissioner for Northern Ireland, military bases, Reserve and Cadet Force Associations and charity partners
- Maintaining a good knowledge of all RBL activity in NI&ROI, acting as reference point for Services, Fundraising, Remembrance, Public Relations, Membership and Campaigns, Policy and Research
- Promoting and advocating RBL’s strategy in a way that is responsive to the specific context of NI&ROI and play a significant leadership role in the development and delivery of an organisation wide NI&ROI plan.
- Provide leadership and guidance on NI&ROI matters to the RBL Executive Board
You will be an experienced strategic leader, with excellent networking and communication skills and the ability to build strong strategic partnerships and influence at senior level. You will have a strong understanding of the political, cultural and social landscape in NI&ROI, with experience as a spokesperson or figurehead with media skills and exposure.
This role is 28 hours per week, to be worked as required by the role, with the ability to work flexibly (including evenings and weekends). You will be expected to travel regularly in the course of your work, including regularly across NI&ROI. You will be contracted to your home address, where you will be expected to work when not travelling.
Employee benefits include –
- 28 day’s paid holiday pro rata (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Private Healthcare
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
Context
Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.
This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have.
Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. Legacy giving is a critical part of our long-term sustainability, and this role is central to embedding a culture of legacies across the organisation. We’re at the early stages of our legacy programme, so this role presents a real opportunity for someone to grow and develop a successful income stream, as well as ensuring our supporters have meaningful opportunities to make a lasting impact.
About the role
The Senior Legacy Manager will lead the development and delivery of London’s Air Ambulance Charity’s legacy programme, ensuring legacy giving is embedded across fundraising and marketing activity and is front of mind across the organisation.
This role is responsible for managing our legacy marketing programme, working closely with the marketing team to deliver compelling, sensitive and effective activity. The postholder will also oversee our outsourced legacy administration partner, ensuring legacy gifts are processed efficiently, compliantly and in line with best practice, through regular performance monitoring and review.
Working across the Fundraising and Marketing Directorate, the Senior Legacy Manager will champion legacies as a vital form of support, collaborating closely with all teams in the directorate. This will include working with the major donor team to identify and develop high-value legacy opportunities and supporting the community engagement team to integrate in-memory and legacy messaging into the community talks programme and engagement activity within the community.
The role also plays a key part in connecting our legacy and in-memory programmes, working with the community engagement team and the Deputy Director to develop a joined up in-memory strategy that ensures a coherent and compassionate supporter experience.
About the person
You’ll be an experienced and confident legacy fundraising professional with a passion for building long-term impact. You’ll be a strong collaborator who can influence across teams and seniority levels, and a persuasive advocate for the importance of legacy giving. You’ll combine strategic thinking with hands on delivery, ensuring legacy activity is well planned, insight led and supporter centred. Comfortable working across disciplines and a self-starter, you’ll play a key role in embedding a culture of legacies across London’s Air Ambulance Charity.
The client requests no contact from agencies or media sales.
Respond is seeking an experienced and values-driven Psychotherapy Service Manager to lead our specialist psychotherapy service for autistic people, people with learning disabilities, and their families.
This is a senior clinical leadership role for an experienced psychotherapist with strong service management skills and a commitment to psychodynamic, systemic and trauma-informed practice.
About the Role
You will:
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Provide clinical leadership and day-to-day management of Respond’s psychotherapy service
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Ensure high-quality, safe and effective therapeutic provision across London, schools and online
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Lead on clinical governance, safeguarding, supervision and reflective practice
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Support and develop the therapy team through coaching and compassionate leadership
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Contribute to organisational strategy, service planning and partnership development
You will hold a small caseload alongside management responsibilities and work closely with the Senior Leadership Team.
About You
You will be:
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A qualified psychotherapist, counsellor or arts therapist with postgraduate training
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Registered with a relevant professional body (e.g. HCPC, BACP, BPS, UKCP)
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Experienced in psychodynamic and/or systemic practice
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Experienced in working with autistic people and/or people with learning disabilities
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Confident in leading teams and managing services
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Knowledgeable about trauma, abuse and safeguarding
Experience of clinical supervision, reflective practice or organisational safeguarding leadership is desirable.
Why Join Respond?
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A respected specialist organisation with a strong trauma-informed ethos
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A collaborative, reflective and supportive working culture
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Opportunities to shape and develop a growing service
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Flexible working arrangements and ongoing CPD
If you’d like to find out more about this role, please read through the job description and person specification.
When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.
When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.
The client requests no contact from agencies or media sales.


