Customer service administrator jobs

At Outside the Box we make a real difference, positively changing the lives of the people with learning disabilities/autism. To build on our success, we are now looking for someone special to lead our ‘day’ services (OTB Choices).

OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. We are at an exciting stage in our delivery and development and are seeking an exceptional person to lead and manage our services, ensuring consistently high quality provision that really does make a difference.

You will play a pivotal role in our work, proactively leading a diverse team and multi-site operations to achieve targets and outcomes. You will be solution-focused, have the strength, vision and evidenced track record of an experienced manager and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.

We are looking for an experienced and enthusiastic Premises Officer to join our Putney School of Art and Design team at Enable! 

About Us 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best.

Reports to: Operations Manager 

Based: Putney School of Art and Design 

Salary: London Living Wage - £13.85 (£15.52 Inclusive of A/L)

Contract: Casual 
Work Arrangement: 2 Evenings per week minimum, On-site

DBS: Enhanced with Children

Role Overview: 

Reporting to the Operations Manager, The Premises Officer will be responsible for the security of the building and the safety of staff and learners, when on duty. The post is to cover evening shifts at the school, 5-10pm during the term dates and various additional hours to cover annual leave out of term dates, including the weekends. 

The team at PSAD are passionate about connecting the community through culture, art and design, making it affordable and accessible for all. Today, managed by Enable and firmly rooted in the community, the school offers art and design courses, including specialised courses like the Art and Design Diploma, a Family Learning programme where parent and child can learn and work together, and courses for young people.

Main Duties/Responsibilities 

• Set up studios as required, directed by the Operations Manager or the Curriculum Manager. 
• As directed, maintains the security of the School and the safety applying the closed down procedure at the end of each day , students and staff have safe access, unexpected visitors and contractors show identification and sign a visitor book; reports all incidents e.g. security breaches, threatening behaviour, theft to the Operations Manager or the most senior officer on duty. 
• Ensure all of the facilities, studios and teaching spaces are prepared ready for each class throughout the School's opening hours e.g. putting away equipment, cables, turning off heaters, clearing studios of rubbish, emptying bins, any cleaning as required during operational hours. 
• Assumes full responsibility for the building and the safety of students in the absence of more senior staff, contacting the Key Holder (Operations Manager/Head of School) in the case of an emergency. 
• Assists the Operations Manager with minor repairs as required. 
• Assists with the delivery, unpacking and storing of stock and stores. 
• Operate the school Art Shop and sell a range of art materials to students at designated hours, and refreshments to students in the evenings and at weekends, if required. 
• Handles cash accurately, including use of cash tills and credit card payments, maintaining security of cash and stock at all times. 
• Assist and contribute to key school events including operational tasks related to them such as setting up exhibitions, and technical support for tutors in using IT facilities for teaching and learning equipment. 
• General administrative and operational duties including taking payments from students for fees and materials, using the school MIS system to enrols students, ensuring that all details are inputted correctly to ensure accurate record keeping and check course information on the school website and make necessary updates. 
• To carry out any other reasonable duties and responsibilities within the overall function, as directed by the Head of School. 

The successful candidate will have 

• Competent IT knowledge & skills 
• Experience of working in a school and / or customer care 
• Awareness of the importance of Health and Safety
• Willingness to be flexible to help meet urgent and important business deadlines 
• Strong interpersonal skills 
• Can prioritise own workload with good time management abilities.
• Can work under pressure to meet the needs of the school business. 
• Ability to problem-solve and make decisions when needed. 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

We are looking for an organised, proactive and enthusiastic person who is committed to access to justice. This is a varied and hands-on role supporting the smooth running of LAG’s marketing, subscriptions and events activity.

Working closely with the Head of Transformation & Systems Lead and the wider team, the successful candidate will coordinate subscription administration, respond to inbox enquiries, support marketing campaigns and assist with the organisation and delivery of training events. The role combines administrative responsibility with opportunities to contribute ideas and support audience growth.

This position offers valuable experience across marketing coordination, customer communication and event support within a small and collaborative team. The postholder will play an important role in maintaining subscriber relationships, supporting promotional activity and ensuring events run smoothly.

This is an exciting time to join LAG as we continue to strengthen engagement with our audiences and support the legal and advice community.

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

The Supporter Care Executive will play a vital role in delivering an exceptional experience to supporters. Acting as a key point of contact, you will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency.

This role is an exciting opportunity for someone either within a similar role or who comes from a customer facing background.

Additional Information

· Must have the right to work in the UK.

How to Apply
Please submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Tuesday 24th February 2026, 5:00pm

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

This exciting role links our 350+ community organisations that receive food from us — known as our Community Food Members (CFMs) — with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week.

The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams.

Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region.

1) Cross-Functional Coordination

• Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand.
• Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages.
• Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules.
• Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock).

2) Food Sourcing Support

• Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance.
• Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow.
• Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history.
• Support awareness-raising activities about FSSW’s surplus redistribution capability (e.g., events, promotional updates).
• Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager.
• Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity.
• Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager.

3) Member Support & Service Delivery

• Support member onboarding, offboarding, account updates, queries, complaints and general membership administration.
• Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate.
• Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity.
• Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations.
• Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services).
• Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams.

4) Data, CRM & Reporting

• Maintain accurate member records in Salesforce and ensure data integrity across systems.
• Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics.
• Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making.
• Contribute to KPI monitoring across both Membership and Food functions.

5) Compliance, Food Safety & Member Standards

• Operate in accordance with the FareShare Food Safety Manual and maintain required training.
• Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions.
• Conduct in-person compliance visits with member organisations as required.
• Provide administrative support for product recalls, safety notices and compliance-related communication.

Person Specification
Essential Criteria

• Experience or knowledge working in an operational, coordination or customer/member support role.
• Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment.
• Confidence working with data and digital systems.
• Excellent communication and relationship-building skills, able to coordinate across teams and externally.

Desirable

• Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate.
• Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise.
• Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting.
• Experience working in a charity, community food environment or membership-based service.
• Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups.
• Comfortable representing an organisation externally.
• Experience supporting projects or campaigns, including administration, coordination and communication tasks.
• Attention to detail in compliance-related work.

Have you got a head for data and a heart for storytelling?

As our Individual Giving and Legacies Manager, you’ll lead the growth of single and regular donations, develop supporter journeys, and strengthen our legacy giving programme.

You’ll be confident using CRM data and analysis to inform strategy, and you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.

With significant income growth over the past two years and ambitious plans for the future, this is an exciting time to join Homeless Oxfordshire’s Fundraising and Communications team. Your work will play a vital role in supporting some of the most vulnerable people in our community.

About The Job:

This is a vital role in delivering our fundraising strategy and goals. The role holder will be responsible for raising income from individuals and legacies and increasing the volume and value of our supporter relationships, engaging new audiences and driving sustainable income growth. We will also trust the role holder to deliver fantastic supporter journeys and supporter experiences and contribute to the overall implementation of the Fundraising Team’s objectives.

Main Areas Of Responsibility:

Income Generation

· Lead on raising income to an agreed target, through acquisition, development and retention of individuals and legacy pledgers, as agreed with the Head of Fundraising and Communications.

Strategy

· Work closely with the Head of Fundraising and Communications to build and deliver a highly effective, sustainable, audience-centred public fundraising and supporter experience plan.

· Engage in market and supporter insight to inform decision-making and development of new activity/products.

· Develop a good understanding of our supporter base, their motivations and behaviours. Use our CRM database (Raisers’ Edge NXT) and data analysis and insights to inform the development of new fundraising campaigns and products.

· Take the lead role in the development of effective supporter journeys, working with the Community Fundraising Team to convert community fundraisers and events participants into regular donors.

· Lead the design and delivery of individual giving campaigns (including the Christmas campaign), using direct mail, digital marketing and advertisements to drive supporter acquisition and retention.

· Develop and design our legacy programme, working with Farewill and local law firms to encourage supporters to include Homeless Oxfordshire in their will.

· Work with the Head of Fundraising and Communications to develop and deliver a mid-level giving programme, driving the major donor pipeline and effectively stewarding donors giving at the £300-£1,000 level.

Operational Delivery

· Be responsible for the setting and managing of budgets, targets and KPIs. Report on progress, trends and take action when required. Analyse results and evaluate activity to inform future plans.

· Act as the lead-user for Raisers’ Edge, supervise the Data Administrator to ensure accurate data entry and reconciliation, and support the team with reporting and data analysis.

· Work collaboratively to ensure that all income generation activity is integrated and opportunities for cross-team working are maximised.

· Develop processes that enhance the team’s capacity, efficiency, and ensure effective fundraising.

· Manage external partners and agencies involved in fundraising delivery, ensuring due diligence, high quality and effectiveness.

· Ensure the highest standard of supporter experience in order to make the most of every interaction.

· Ensure legal and regulatory compliance across all areas of the public fundraising portfolio, including the Fundraising Code of Practice, Data Protection and Gift Aid. Model best practice and coach team member as required.

Leadership

· Line manage the Data Administrator, supporting them on reconciliation, data entry and gift processing.

· Provide management information for SMT and the Board of Trustees as requested and attending meetings when required.

· Build positive working relationships with all internal and external stakeholders.

· Represent the charity at external meetings as and when required.

· Engage with the wider charity sector, learning from peers and sharing best practice.

General Duties:

· Compliance with Homeless Oxfordshire’s policies and procedures.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

· Contribute to the work of the broader team.

· Responsible for the effective use of financial and other resources.

· Be prepared to work evenings and weekends, as the job reasonably demands.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on Indeed or our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted week commencing 16th February 2026.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

• Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
• Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
• Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
• Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
• Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
• Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
• Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
• Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
• Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

• Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
• Experience supervising, supporting, or closely working with volunteers or staff.
• Experience of targets and understanding how shop income supports charitable services.
• Strong organisational skills and ability to prioritise in a busy environment.
• Confident communicator who can motivate and encourage others.
• Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
• Positive, proactive, and flexible, with a hands-on approach to shop work.
• Able to work on a Rota including weekends and occasional bank holidays.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent

About the Role and Unity:

Unity Insurance is part of The Scouts, and we’re proud to support charities, youth groups, and not-for-profit organisations—including Scouts and Guides—by helping them protect what matters most.

We’re a small, friendly team with a big purpose, and we’re now looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy building meaningful relationships while making a real difference, we’d love to hear from you.

As an Account Handler, you’ll be a key point of contact for our clients, providing expert support and ensuring they receive the right insurance cover for their needs. This is a varied and rewarding role where customer care, accuracy, and teamwork are at the heart of everything you do

What you’ll do as an Account Handler:

• Acting as the first point of contact for clients

• Providing quotations, advice, and ongoing policy support

• Managing renewals, mid-term adjustments, and claims

• Identifying and recommending additional products where appropriate

• Ensuring all administration is accurate and completed on time

• Delivering excellent customer service and supporting the growth of our client base

What we’re looking for as an Account Handler:

• Previous experience in insurance and customer service

• Understanding of youth organisations or small charities 

• Good knowledge of insurance principles and FCA guidelines

• Confidence using computer systems and insurance platforms

• Working towards or holding insurance qualifications 

• A genuine passion for helping others and delivering great service

Why join us?

• At Unity, your work truly matters. Every day, you’ll be supporting organisations that help young people gain skills for life—all while being part of a welcoming, supportive team.

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas

• Flexible working hours and hybrid options

• Work in a way that suits you, your role, and your department

• Double-matched pension up to 10% of gross salary

• Family-friendly employer with generous family leave

• Learning and development opportunities via our internal learning hub

For a full list of our benefits click .

Closing date for applications: 23:59pm Sunday 15th March 2026

Interviews will be on an ongoing basis until the position is filled.

We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Store Manager

Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5

The Vacancy

Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

Contract Type: Full-time / 6 Month Fixed-Term Contract

Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 6th April 2026 or ASAP, as agreed with candidate 

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. 
 

1. Delivery of the Social Mobility Employer Index 

• Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 

• Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports 

• Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey

• Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 

2. Stakeholder management and customer service 

• Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently 

• Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI 

• Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets 

• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 

3. Quality standards 

• Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI

• Support the annual evaluation of the SMEI and its impact on employer-led social mobility

4. Systems and processes 

• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI 

• Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 

5. Team support and collaboration 

• Collaborate across the team to ensure opportunities are aligned across all income streams 

• Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities 

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1)   Why would you like to work at the Social Mobility Foundation? (250 words max.)

2)   What makes you a suitable candidate for this role? Please include specific examples of your experience and skills, with reference to the key responsibilities and person specification for this role. (500 words max.)

3)   The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.)

This important role supports the operational delivery of the charity’s busy events programme and supports the team and running the office.

The events programme is diverse - from drinks receptions and report launches to events at agricultural shows across the UK - and support on administration for the wider charity, including some communications activity. Through these events, we drive awareness of our work supporting family farms and rural communities. In doing so we also garner support from funders to tackle the issues facing the countryside, ensuring our work reaches a diverse audience to raise awareness.

Under the direction of the Head of External Affairs, and with support of the wider staff team, you will be responsible for coordinating and running all the charity’s events, including full administrative support, booking venues, the invitation process and guest lists, organisation of collateral (including marketing and promotional information), catering arrangements and researching and inviting speakers. You will be also ensuring effective follow-up to each event such as wider dissemination of event content, evaluation, and reporting.

Working on events will account for approximately 75% of the role. The remaining time will be spent working across the charity undertaking a variety of administrative tasks. This will include supporting the team with mailings, coordination of specific activities and some general office management. Whilst reporting to the Head of External Affairs, this role will work closely with several team members, particularly the Executive Support & Governance Manager, providing a unique opportunity to gain knowledge and experience of different aspects of the charity’s work.

What we are looking for

This is an important role, and we’d like you to have a sound working knowledge of end-to-end event management and office experience within a charity or other professional environment.  To be successful you will be required to demonstrate a confident attitude supported by good written and verbal communication skills.  You must be comfortable using Microsoft office suite, events management platforms and our CRM system (currently Salesforce). You will be able to manage your time and prioritise your workload.  An ability to engage with a wide range of people is also advantageous. Most of all is the desire to provide first class customer service.

This position requires you to be a reliable individual with a detailed, methodical and organised approach who can work independently as well as part of a team. You will enjoy detail and managing data, all this supported by an interest in our work and the desire to develop a successful programme of events. You must be able to handle confidential information with discretion.

If you are organised, detail-oriented, and enjoy providing support in a fast-paced office environment, we would love to hear from you. This is an exciting role that would suit someone looking to gain wide-ranging experience in the charity sector and who is keen to have an outward-facing position enjoying regular contact with our supporters and those who benefit from the RCF’s support.

Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas.

You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks.

Key Responsibilities:

• Support the planning, delivery and evaluation of individual giving activity and Afghanaid’s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. 

• Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face

• Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments

• Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty

• Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters

• Respond to donor enquiries and maintain excellent standards of supporter care

• Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported

• Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination

• Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth.

• Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement

• Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks

• Provide practical fundraising advice and logistical support to ensure the success of supporter led activity

• Develop and distribute high quality branded fundraising materials tailored to supporter groups

• Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid’s London Marathon programme, including team engagement, event day support and post race activity

• Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance

• Create segmented and tailored donor journeys with Afghanaid’s CRM to improve stewardship

• Monitor campaign performance and prepare reports on income, return on investment and donor retention

• Use data and insights to support targeting and future campaign planning

• Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems

• Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders

• Ensure Gift Aid declarations are secured, recorded and filed correctly

• Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues

• Provide general administrative support as required

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages.

Education/ Training

• Bachelor’s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years’ equivalent experience)

Work Experience

• At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause

Please view the attached document for the full person specification and more details on how to apply.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you;

This is a terrific opportunity to play a fundamental role as Helpline and Support Officer at Muscular Dystrophy UK’s and provide tailored advice and practical support to individuals and families affected by muscle-wasting and weakening conditions.

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This is a new, 12months fixed term, full-time position that has been created to strengthen the delivery of key services, improve efficiency, and enhance the overall experience for those we support as we deliver our new strategy.

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The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

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You'll support people to navigate the UK’s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

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You'll be involved in informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. 

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This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Values and behaviours:

• A positive attitude and approach that reflect the charity’s values.

• Seek opportunities to contribute to the development of the charity.

• A commitment to and an understanding of disability issues, equality, diversity and inclusion.

• Always demonstrate role model behaviour.

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Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: Head Office, London SE1 (with flexibility for hybrid working)

Closing date: Sunday 15th March 2026

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Interview dates: NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

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Please download the job description to see full role responsibilities