Customer service management jobs

About us:

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1 to 1 and peer support, signposting, training, workshops and social activities. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. influencing local policy through community engagement activities, 

3. improving carer wellbeing and

4. connecting carers to each other and to support and training opportunities through our services. 

About the role:

We are seeking a dynamic and organised Office Administrator to join our team. To manage the overall running of the Carers’ Hub office, including overseeing HR admin, implement policy and procedures, including Health and Safety, maintain administrative processes, manage stakeholders, serve the trustee board, and work closely with the Carers’ Hub team in the implementation of events and projects.

The Office Administrator role will provide a wide variety of operational support to the Carers’ Hub Leadership Team as we develop our offer and increase the number of carers who access our services. This job description will be reviewed on a regular basis and may be subject to change, particularly as the needs of the charity change.

About you

As the Office Administrator you will be responsible for managing the overall running of the Carers’ Hub office and administrative processes.

The post holder will:

• Work collaboratively and have excellent communication skills. 

• Be organised, self-motivated and able to manage your time effectively

• Have the ability to solve problems effectively and make decisions in the face of competing priorities

• Be adaptable and flexible, able to embrace change and quickly adjust to the evolving charity’s needs

• Be able to work unsupervised and under pressure.

• Be technically proficient, experience of a CRM system is desirable

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Holiday pay and pension

• An Employee Assistance Programme

• Bright Exchange - an online marketplace that gives you access to hundreds of products, services and special offers from a wide range of different companies.

Closing date: 9am Thursday 5th February

Interviews:  Tuesday 10th February at 336 Brixton Road

The Salesforce and Systems Manager will play a key role in the Programmes team ensuring that our systems and processes run smoothly, that data is accurate and well maintained, and that we continue to innovate through our use of data systems to improve delivery and working across the wider Trust.

You will lead the usage and development of our Customer Relationship Management (CRM) platform, Salesforce, for the delivery and evaluation of our programmes. You will be responsible for overseeing the building and management of application and evaluation forms ensuring that internal and external colleagues views have been considered. Whilst this role sits within the programmes directorate, you will lead on Salesforce for the Trust as a whole and collaborate with other teams to ensure optimal running of the platform.

You will manage a number of external relationships, including our external Salesforce partners, application site partners and other digital and data partners to ensure that work is well managed, delivered on time and on budget. You will work closely with the Senior Impact and Evaluation Manager to ensure data on applications, evaluations, and long-term destinations is of high quality and securely held.

The role will report to the Senior Impact and Evaluation Manager, and work alongside, and with support from, the Data and Evaluation Officer.

Main duties

• Act as the Trust’s in-house Salesforce lead, keeping up to date with sector updates (including Artificial Intelligence), training staff members in how best to use Salesforce

• Lead on the management and integration between Salesforce and the Trust’s other data collection platforms including Form Assembly, Sutton Trust Online, Campaign Monitor, and Zoom

• Work cross-Trust to identify potential Salesforce process improvements or system changes that will deliver efficiencies, prioritising these and overseeing their build and deployment

• Manage relationships with external stakeholders including web developers and Salesforce/Form Assembly representatives

• Manage the build and development of programme application sites with input from programme leads

• Responsibility for quality of data coming into and held in Salesforce, complying with GDPR requirements

• Manage the design, building, and dissemination of evaluation forms and ensure high rates of completion

• Manage the two-way sharing of application and engagement data with universities and delivery partners

• Support the communication of data and insights in Salesforce through the creation of dashboards and reports

• Prepare data for annual HEAT submissions

• Support the Senior Impact and Evaluation Manager with data and analysis when required

• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who the following:

Skills:

• High degree of initiative and the ability to take responsibility and prioritise own workload

• Strong problem solving and analytical abilities

• Organised, independent and able to work to deadlines

• Ability to think strategically

• Excellent attention to detail

• Demonstrates a willingness to learn

• Excellent verbal and written communication

Experience

• Experience as a Salesforce administrator, particularly in the non-profit sector

• Understanding of UK GDPR principles and compliance

• Proficiency in Microsoft Excel and the Office suite

• Knowledge of project management, including experience leading projects with both internal and external stakeholders, and analysing user needs

Experience in/knowledge of the following areas will help you to stand out, but is not required, and training will be provided for the right candidate:

•  Knowledge and experience of the higher education, education, and/or non-profit sectors

• Familiarity with platforms such as Form Assembly, and the Higher Education Access Tracker

• Holding a Salesforce Administrator Certificate

• Project management training

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £42,025-£45,000 per annum

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line managers

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check will be required

Interviews

Applications should reach us by 23:59, Wednesday 28th January, with first round interviews held over Zoom on Wednesday, 11th February, and second round interviews held at our London offices on Wednesday, 18th February.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

About the team

The Philanthropy & Partnerships Team at Impetus is high performing, experienced and ambitious, united by a shared commitment to achieving lasting change for young people from disadvantaged backgrounds. We combine deep fundraising expertise, strong sector insight and a clear focus on impact, working collaboratively to build partnerships that enable Impetus and our charity partners to succeed.

We are brave and curious in our pursuit of better outcomes, open to new perspectives and supportive of taking considered risks that help us learn and improve. We set high standards for ourselves and are evidence-led and results-driven for young people, with rigour and excellent execution underpinning our work across the full fundraising cycle.

We bring high trust and high challenge, building strong relationships through honesty, kindness, integrity and respect, while creating a safe environment for constructive challenge and accountability. We thrive through diversity, valuing difference in background, experience and thought, and we always seek collaboration, knowing that we will not achieve our mission alone.

Team members are trusted with responsibility and encouraged to take ownership of their work. You will be supported by skilled, engaged colleagues and challenged to grow in a team that values learning, reflection and continuous improvement.

Why work with us?

Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change.

In the Philanthropy & Partnerships Team, you will:

• Be part of a high-performing and respected fundraising team
• Build meaningful, long-term relationships with thoughtful, impact-driven donors
• Develop your skills across the full fundraising cycle, supported by strong leadership
• Work on some of the charity sector’s most exciting and long-term partnerships
• See a clear connection between your work and improved outcomes for young people

If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you.​

Harbi Jama,

Director of Philanthropy & Partnerships

About this role

The Philanthropy Manager will own an assigned portfolio of prospects and donors at five to six figure level and act as the day-to-day relationship manager within that portfolio.

The role plans and delivers cultivation, solicitation and stewardship activity to agreed KPIs, makes timely operational decisions within scope, and escalates risks/opportunities early.

The post holder contributes evidence and insight into team planning, supports senior colleagues on major/strategic accounts, and collaborates across teams to ensure high quality, inclusive delivery.

​Key responsibilities

• Own and manage an assigned portfolio of prospects and donors at the five to six figure level, delivering agreed income and engagement targets.
• Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly.
• Act as the day-to-day relationship manager for donors in your portfolio, adapting style to audience and context and ensuring clear, timely communications; seek support for major strategic relationships.
• Maintain structured cultivation plans with milestones, update stakeholders proactively, and adjust plans based on learning.
• Develop clear, evidence-led proposals and reports using agreed templates, definitions and KPIs; quality check data before submission.
• Support senior colleagues on major prospects with briefings, meeting notes, and follow ups.
• Supporting Senior Philanthropy Managers, Development Directors and the Director of Philanthropy and Partnerships on key accounts (typically £500k–£1m+), preparing high quality materials and inputs and maintaining accurate records of progress through the fundraising cycle in Salesforce.
• Contribute insights to identify and prioritise new grant opportunities and themes; share relevant sector updates with the team.
• Co-develop stewardship plans tailored to donor priorities in collaboration with Engagement, Pro Bono and Events teams.
• Maintain accurate, complete records in Salesforce; apply definitions consistently and quality check data before reporting.
• Maintain Salesforce and contribute inputs for SMT/committee reporting via the Senior Philanthropy Manager; propose lightweight improvements to existing processes.
• Keep professional knowledge current; share useful updates/resources and ensure compliance with relevant standards and legislation.
• Support delivery of major fundraising, cultivation and stewardship events, and ad-hoc Philanthropy Team activities.
• Demonstrate professionalism and best practice in all duties, complying with organisational policies and procedures, and proactively supporting the wider team.
• Model inclusive, professional behaviours; design inclusive meetings/interactions, act as an ally and challenge bias constructively while supporting the wider team.
• Share know‑how and peer‑coach officers/assistants, offering constructive feedback and supporting onboarding for new colleagues.
• ​Attend Impetus events to provide support to Philanthropy team.

​Person specification

​Essential​

• Demonstrable experience generating gifts at five to six figures from UK trusts, corporate partnerships and/or foundations.
• Ability to work through the fundraising cycle with donors to initiate, renew and grow gifts.
• Experience developing partnerships and managing an allocated portfolio of donor relationships.
• Excellent research and prospecting skills.
• Strong experience using Microsoft Office, especially PowerPoint, and substantive experience using Salesforce or a comparable CRM.
• Strong planning and organisation skills – build structured plans with milestones/dependencies and track portfolio income/expenditure, highlighting variances early.
• Excellent written and verbal communication skills, with strong bid-writing and storytelling ability.
• Ability to grasp and convey complex ideas, including Impetus’ model and the private equity industry.
• Able to engage confidently and professionally with senior stakeholders, adapting style and seeking support where appropriate.
• Ability to work well under pressure, meet tight deadlines, manage multiple projects and maintain excellent attention to detail.
• A commitment to Impetus’ mission
• Demonstrated inclusive practice in meetings/interactions, challenges bias constructively and acts as an ally to colleagues and young people.   

Desirable​

• Knowledge of the youth, education or employment sectors.
• Experience fundraising for grant makers, infrastructure organisations or intermediaries.
• Digital fundraising skills.
• Ability to think innovatively.

​​

​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.

​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

​

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

​

How to apply

Please click on the "Apply for this job" button.​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Sunday 1st February 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on Tuesday 10th - Wednesday 11th February 2026.​

2nd Interviews will take place on Tuesday 17th February 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

​

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Please note that this vacancy is a fixed-term contract until May 2026, with the possibility of extension.

Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively.
We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care.
We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.
The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 21st January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.

We're looking for a Supported Housing and Contracts Officer to join our dedicated team in Wembley. 

This is a permanent full time (37 hours a week) role where you'll be in the office two days a week and working remotely for the other three. 

The starting salary is circa £32,000 - £40,000 per year depending on your experience.

The Role

As a Supported Housing and Contracts Officer you will be responsible for managing a portfolio of our supported housing schemes, both leased and directly managed. 

You will be the main contact for our managing agents, ensuring that they meet their contractual obligations. You'll coordinate the completion of escalated maintenance works, planned maintenance programmes and recommend improvements and adaptations to projects.

In your directly managed properties you will be responsible for rent and housing duties and carrying our weekly fire panel inspections. 

What we'll need from you:

Our Supported Housing and Contracts Officers need a background in housing, this can be general or supported housing. You will also need to be a great communicator with experience in building relationships with both external and internal customers.

You'll be logging and monitoring enquiries and complaints as well as managing the teams databases, so will need excellent IT skills including Microsoft Word, Excel and PowerPoint, and have experience working with different systems. 

Along with:

• A good understanding of contract management and compliance
• Experience of working with Service Level Agreements (SLAs)
• An understanding of the provision of support services to vulnerable tenants
• Experience of report writing
• The ability to collate and analyse data

Your own transport would be an advantage but is not essential. 

What we can offer you

As a member of the Supported Housing Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Enhanced maternity/adoption pay 
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

At SNG we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Overview

This is a fantastic opportunity for a highly organised individual to assist the Membership Services Senior Manager.

Supporting the day-to-day operations of our membership function, the successful candidate will be pro-active and highly organised. This role is vital in ensuring a positive experience for current and prospective members, maintaining accurate records, supporting recruitment and retention activities, and contributing to our communications and engagement efforts.

Scope and Accountability:

Membership Administration

• Maintain and update member records in the CRM system, ensuring accuracy and data integrity.
• Process new membership applications, renewals, and resignations.
• Raise invoices for membership fees in accordance with finance procedures.
• Track and chase outstanding invoices in a timely and professional manner.

Member Engagement & Communications

• Draft and schedule e-blasts.
• Reach out to members to gather content, case studies, testimonials, and updates to feature across newsletters, campaigns, and advocacy work.
• Support the coordination of member surveys, feedback initiatives, and engagement campaigns.
• Respond to membership enquiries via email, in a timely manner.
• Assist with member onboarding and relationship management.

Prospect Research & Recruitment Support

• Research prospective members, and opportunities to support membership growth.
• Assist in the development of recruitment materials and outreach campaigns.

 Events & Campaign Support

• Assist with organising member events, webinars, and briefings.
• Support event administration including registrations and attendee communications.
• Assist with our Young Systems Leaders awards programme – communications for the award and supporting online workshops.

Other Administrative Support

• Maintain internal filing systems and documentation related to membership activities.
• Support cross-departmental projects where membership data or insight is required.
• Contribute to improving membership processes and identifying opportunities for efficiency.
• Provide general administrative assistance to the Senior Membership Manager and wider team.

General

• To respect the personal choice and lifestyles of colleagues those with whom we come into contact, ensuring that equal opportunity principles are always applied.
• To be an ambassador for IAPB and demonstrate IAPB organisational behaviours – Ambitious, Collaborative, Inclusive and Strategic.

Skills & experience

• Strong administrative experience, ideally within a membership body, charity, association, or customer-focused environment.
• Proficient in the use CRM systems and confident handling data.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organised.
• Ability to handle multiple tasks and meet deadlines.
• Experience using email marketing tools.
• The ability to operate autonomously.
• Excellent interpersonal skills, including the confidence and ability to deal with senior stakeholders.
• A collaborative approach.
• Commitment to the values and behaviours of IAPB.

Other Information

• Benefits include 30 days annual leave (plus statutory bank holidays)
• Pension scheme – 10% Employer contribution, no minimum employee contribution
• Group life assurance
• Hybrid working - this role will require 1 day a week (Tuesday) in our London office, the rest of the time will be home based. 
• Flexible working
• Employee Assistance Provider
• Various family friendly policies
• We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations.

There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone.

IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world.

We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.

To apply:

Please apply via CharityJob. Closing date 18th January 2026.

Due to the volume of applications received, we are unable to respond to everyone. If you have not heard from us within 28 days of the closing date, please assume your application has been unsuccessful. 

Exciting opportunity for a Senior Fundraiser, with a proven track record, to lead and inspire our fundraising team, personally focussing on trusts, grants and major donors. Your success will mean we can provide the "best possible support for anyone affected by MS in our community" 

Who we are:

BMSTC's mission is "to support the physical health and mental wellbeing of local people living with Multiple Sclerosis", not just now but for the rest of their lives.

We provide practical help - including neuro-physiotherapy, oxygen therapy, footcare, counselling and a range of complementary therapies to help manage symptoms. We also run very popular "live" online exercise and mindfulness sessions.

We are not just about therapies - we also offer a friendly, supportive space where members, families and carers can socialise, share information and take more control over their lives. Understanding that MS impacts not just the person diagnosed.

Our purpose-built Therapy Centre in central Reading serves and strengthens the MS community across Berkshire and nearby counties. As a self-funded charity, we receive neither NHS or government support and must raise £700,000 annually to continue making a difference to local families affected by MS. This year, we delivered over 15,000 treatments to more than 400 families and were honoured to receive a King's Award for Voluntary Service, equivalent to an MBE, in recognition of our service to the community.

The role

You will:

• Develop the Charity's income generation capability as we seek to drive income growth
• Identify funding prospects and prioritise team effort to make the best use of resource
• Regularly monitor progress and inspire the team to reach targets and goals.
• Manage excellent donor stewardship and raise our profile with potential major donors

Personal qualities:  

• Drive, enthusiasm and resilience.
• The ability to lead, motivate and inspire others.
• Tenacious and creative, possessing the ability to think "outside the box".
• Team player, ready to deputise or help in other areas of the Charity as necessary.

Skills

The successful candidate will have:

• A good level of secondary education and societal awareness
• Ability to meet (and ideally exceed) pre-agreed targets, manage multiple priorities and work independently.
• Ability to analyse financial and impact data.
• Strong interpersonal skills, emotional intelligence.
• Excellent written and verbal communication skills.
• Confident with IT and proficient in MS Office: Word, Excel and Outlook.
• Able to work outside office hours and occasionally attend local events (time off in lieu will be given).

Desirable skills:

• Experience of using a charity-based CRM system e.g. Beacon,
• Experience of working in a health charity/knowledge of Multiple Sclerosis.
• Understanding of the local funding community.
• A driving license and access to a car to attend events if necessary.

Benefits:

• Competitive salary and flexible, hybrid working conditions.
• 25 days paid annual leave plus statutory and national holidays (pro-rata), increasing to 30 days after 5 years.
• Company pension scheme.
• Free car parking

Why join us? 

• Be part of an innovative mission-led organisation that makes a real practical difference to people’s lives. 
• Work collaboratively with Finance and Trustees, to build long-term sustainability. 
• Enjoy a flexible, supportive working environment where your ideas and leadership will be valued. 

We will be shortlisting and interviewing as applications are received, so early applications are encouraged. Apply today to be part of something truly special! 

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in Worthing, West Sussex. View our lovely home here.

Our amazing team at Koinonia Christian Care Home provide a loving and caring environment for our residents, whilst maintaining the Christian ethos that is so important to them. The health, well-being and happiness of our residents are of primary importance to us. We are looking for a Business Manager to oversee the operations and ensure the highest standards of care for the people we care for.

As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Responsibilities:

• Lead the Service Team to ensure top-quality service and cleanliness standards.
• Provide leadership in pastoral and spiritual aspects for service users and staff.
• Work alongside the Registered Care Manager 
• Manage the budget and administration of the home in conjunction with the Head Office Team, including administering invoices and invoicing fees, petty cash etc;
• Be responsible for all aspects of people management including administering the recruitment, selection and appointment procedure, maintaining staff records, organising duty rotas, issues relating to supervisions, appraisals, disciplinary, performance management, back-to-work interviews, grievances etc;
• Manage the training and development of staff in line with the Society’s Personnel Policies;
• Prepare monthly reports for Operations Manager, as well as produce other information regarding staff hours for wages to the Head Office Team; 
• Carry out the duties of ‘responsible officer’ for the Home when you are on duty as required under Health and Safety, Public Health and Fire Regulations;
• Engage in the Society's strategic aims, foster community connections, including churches, to promote the Society's work, maximise home occupancy, and improve service users' quality of life.

Skills/Experience:

• Willing and able to take a lead in maintaining the Christian ethos of the home;
• Management experience in a business setting;
• Comfortable with writing business communications to staff and residents as well as authorities etc;
• Ability to communicate effectively at all levels whilst maintaining confidentiality;
• Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
• Able to work under pressure and provide calmness in all situations;
• IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
• Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

40 hours a week, usually worked over 5 days.

“On-call” cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns. 

Benefits:

• £44,500 to £50,000 per annum
• Relocation support (to be discussed)
• 5 Weeks' paid holiday per year as well as bank and public holidays
• On-going training and support
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

 Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, we run Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. We also run our varied Beyond the Big Screen programme that extends the impact of our services to outside the film screenings, including specially-designed MediCinema activity books, arts & crafts and special character or talent visits. Finally, through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our expansive and impactful ‘Moments that Matter’ (MTM) programme.

The Role

We are looking for a Cinema Manager to build and run our brand new service based in the Manchester Royal Infirmary (MRI). The MediCinema will be located in the MRI, but will serve patients from across the Manchester University NHS Foundation Trust, including the Royal Manchester Children’s Hospital. 

The post-holder will build their team of nurses and volunteers and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run a minimum of four regular inpatient screenings each week – exact screening numbers, times and dates to be agreed with all stakeholders, but will include evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of the regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective and safe delivery of our service. The Cinema Manager is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing relationships with a variety of hospital staff and departments to ensure the service is widely promoted and utilised, and to work together on developing Tailored Screening groups and identify candidates for Personal Screenings.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

Service Delivery

• Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
• Be responsible for:
  • Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly, and that consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Collate, analyse and report back on agreed metrics and KPI’s
• Support with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Manage the local development and roll out of different Tailored Screening patient groups, plus any other potential new type of screenings we embark on.
• Support the delivery of our ‘Beyond the Big Screen’ bedside services, including our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.
• Work closely with Voluntary Services Department of the hospital about all the checks and training required for volunteers.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Manchester Foundation Trust Charity.
• Develop and manage effective partnerships throughout the hospital and community.
• Represent the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.

Administration and other duties

• Provide holiday or emergency screening cover when required.
• Manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events, including supporter visits.
• Contribute to the strategic development of the Manchester MediCinema, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a excellent attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4). Please note applications will be anonymised.

We are an equal opportunities employer and an accredited Living Wage Foundation employer.

About us

Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it’s needed most.

Role Summary

This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer‑term improvements that support CFLM’s strategic goals - including achieving annual surpluses and meeting ambitious income targets.

As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high‑quality administrative support to the CEO and Deputy CEO.

Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system.

Please see the full job description and Person specification.

Hybrid/London (Camberwell) with occasional travel

Ref: TCG-261

We are looking for a skilled and values-driven Contracts & Compliance Manager to join our Corporate Resources team. This is a key role providing oversight of contracts, compliance, and procurement across St Giles.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About the Role
You will ensure the organisation maintains robust management of all funding and supplier contracts, meets its contractual and reporting obligations, and operates strong, compliant procurement processes. Acting as a vital link between fundraising, service delivery, and finance, you will support colleagues across the organisation to manage risk, ensure compliance, and achieve best value.

This role is part-time, with flexibility to work 3 or 4 days per week, and will be mostly hybrid, with Camberwell as the base location.

Key Responsibilities

• Review all new funding contracts prior to signing, identifying key terms, risks, and obligations
• Support Fundraising and Services teams to assess bid conditions and identify contractual or compliance risks
• Manage the contract approval and signing process, including trustee approvals where required
• Maintain accurate and up-to-date databases of all funding and supplier contracts, including variations and extensions
• Act as a key point of contact for fundraising and services teams on funder reporting requirements and deadlines
• Work with the Fundraising team to maximise the use of CRM systems to support effective contract management
• Review supplier contracts for goods and services prior to signing
• Own and oversee the organisation’s procurement processes
• Support service delivery and finance teams to ensure procurement procedures are followed
• Support tender processes to ensure best practice, value for money, and compliance
• Ensure confidentiality and information security in line with data protection and IT policies
• Promote sustainable working practices and reduce the environmental impact of St Giles’ operations
• Demonstrate commitment to equality, diversity, inclusion, and St Giles’ lived experience approach

About You
You will be an organised, collaborative professional with strong experience in contract management and compliance, ideally within the charity, public, or not-for-profit sector. You will be confident working across teams, managing competing priorities, and improving processes.

You will bring:

• Proven experience drafting, reviewing, and managing funding and supplier contracts
• Significant experience managing statutory funding contracts and funder reporting requirements
• Experience maintaining contract registers or databases with a high level of accuracy
• Strong understanding of contract law, compliance obligations, and risk management
• Experience establishing or improving procurement processes and supporting tender activity
• Ability to work effectively with fundraising, finance, and service delivery teams
• Understanding of governance requirements, including delegated authorities and trustee approvals
• Knowledge of CRM systems and their use in contract or funding management

Our Values

We are looking for someone who reflects and lives our values:

• Empowering and enabling others
• Supportive and persistent
• Creative and flexible
• Empathic and proactive
• Inclusive and collaborative
• Clear and open in communication

Recruitment Timeline
Closing date: 21st January 2026. Interviews will take place on: 28 January 2026
Candidates should ensure availability on this date when applying.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30 June 2026. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30 June 2026 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently. 

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Monday 19th January 2026 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 27th January 2026

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.

We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.

This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.

Customer Service & IT Coordinator 

Summary: 

Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty. 

We’re looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team. 

You’ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You’ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE. 

This isn’t a technical IT role - it’s ideal for someone who enjoys helping people, solving problems and making things run smoothly. 

Your tasks: 

• Deliver outstanding customer service by phone, email and online 

• Support Home Energy enquiries and customer journeys 

• Maintain CRM records and booking processes 

• Provide light-touch support with digital tools (MS365, SharePoint, SenseHR) 

• Help improve digital workflows and reduce manual tasks 

You’ll bring: 

• Experience in customer-facing roles 

• Confidence using digital tools and learning new systems 

• Excellent communication and organisation 

• A calm, empathetic approach 

• Alignment with BWCE’s community-focused mission 

To read full job description and apply, go to https://www.bwce.coop/current-vacancies and complete our application form and equality and diversity monitoring form. 

 
Closing date: 19th January 
Salary: £31,000