Customer service management jobs

Coeliac UK is seeking a highly organised and motivated Research Officer to support the charity’s research programme and the wider work of the Evidence and Policy Team.

Job Title: Research Officer
Contract Type: Permanent, Full Time
Location: Head Office, High Wycombe (with the possibility of regular home working by agreement)
Salary: Circa £33,000 per annum
Salary Band: Specialist (SP4)
Line Management: None
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 26th January 2026 (early applications may be reviewed as received).

This is an exciting opportunity to contribute to high-quality research that helps improve diagnosis, treatment and quality of life for people affected by coeliac disease. Working closely with internal teams, researchers and external partners, you will play a key role in managing research processes, supporting funded projects and ensuring research findings are accessible to a wide range of audiences.

Key Responsibilities:

• Support the administration and management of research funding calls, peer and lay review processes, and funded research projects.
• Provide support for internal research projects and appropriate third-party research related to coeliac disease.
• Organise and support research governance groups, including meetings, agendas and minutes.
• Search, review and summarise research publications for internal use and external communications.
• Assist with the organisation of the charity’s Research Conference and other Evidence and Policy events.
• Maintain accurate research records, databases and CRM systems in line with GDPR requirements.

About You

We’re looking for a detail-focused and proactive individual with a strong interest in research and evidence-based practice. You will ideally have:

• A degree (or equivalent) in a relevant discipline, with strong numeracy, literacy and IT skills.
• Excellent organisational skills and the ability to manage multiple priorities to tight deadlines.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• High attention to detail and confidence working with data, reports and publications.
• A collaborative approach and the ability to work effectively as part of a team.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.

Closing date: 26th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Research Assistant, Research Coordinator, Evidence Officer, Policy and Research Officer, or Clinical Research Administrator.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

One YMCA provides housing, health, wellbeing, children’s, youth and community services across Hertfordshire, Bedfordshire and Buckinghamshire. We are committed to helping people reach their full potential and to strengthening communities through inclusive, high-quality services.

Are you passionate about youth work and ready to lead and shape provision for young people aged 9–18?
Can you inspire, motivate and support young people while coordinating engaging, safe and impactful youth programmes?

One YMCA Youth Clubs provide welcoming and supportive spaces where young people can build confidence, develop life skills, and feel a strong sense of belonging. We are now seeking a Youth Work Coordinator to lead the development and delivery of our Bedford Town Centre Youth Clubs.

The Role

As Youth Work Coordinator, you will take a lead role in the planning, coordination and delivery of youth clubs and activities. You will be responsible for setting up and developing new sessions, coordinating day-to-day delivery, supporting youth workers and volunteers, and ensuring high-quality youth work practice in line with the YMCA Youth Work Strategy and Principles.

You will also work closely with local partners, schools, and community stakeholders to strengthen engagement and create positive opportunities for young people. This is a hands-on role combining direct youth work, outreach, and leadership responsibilities.

The role includes working 2–3 days per week after school, with some evening work required. Additional daytime hours are allocated for planning, coordination, partnership working, and administration, bringing the total to 37.5 hours per week.

Key Responsibilities

• Coordinate and deliver centre-based and outreach youth work sessions
• Lead the development of new youth clubs and activities
• Support, mentor, and coordinate youth work staff and volunteers
• Build positive relationships with young people aged 9–18
• Work collaboratively with local partners and stakeholders
• Ensure safeguarding, health and safety, and quality standards are met
• Contribute to planning, monitoring, and evaluation of youth provision

What We’re Looking For

• Experience in youth work or a related field (paid or voluntary)
• A strong commitment to inclusive, young person–centred practice
• Ability to coordinate sessions and support a small team
• Strong communication, organisational, and partnership-working skills
• Willingness to undertake a Level 3 or Level 6 qualification in Youth Work (essential)
• An understanding of both outreach and centre-based youth work

What We Offer

• Opportunity to accrue up to 5 additional days of leave
• Paid training and tailored learning and development opportunities
• Free 24/7 Employee Assistance Programme (including counselling and GP access)
• Employer contributory pension scheme
• Enhanced maternity, paternity, and compassionate leave
• Health and wellbeing initiatives
• Employee discount scheme (brands, travel, groceries, and more)

Additional Information

• This is a full-time role (37.5 hours per week)
• Working pattern includes shifts over 7 days, including evenings
• Applicants must already have the right to work in the UK (no visa sponsorship available)
• The role may require a Basic or Enhanced DBS check following a conditional offer

At One YMCA, we actively promote equality, diversity and inclusion and are committed to creating a workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences.

We look forward to receiving your application and welcoming you to our dedicated Youth Work team at One YMCA.

Position: Senior Business Intelligence Analyst - Engagement
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £35,825 per annum plus excellent benefits *
Salary Band and Job Family: Band 2, Profession/Technical

*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About Us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

You will be responsible for delivering advanced, accurate, and timely data segments and selections, and supporting data analysis for MS Society’s marketing, engagement, and fundraising initiatives. This role ensures that data-driven insights are readily available to inform decisions and enhance supporter engagement efforts. You will be supporting continuous improvement of data processes and collaborates with various teams to achieve MS Society’s strategy, providing mentorship and guidance and fostering a culture of data excellence.

More information about our job opportunities can be found on our MS Society website.

Closing date for applications: 9am - Friday 23 January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Construction Youth Trust is seeking Delivery Team Interns to work in London!

Schools and Programme Intern – (London)

Salary: London Living Wage £28,860 p.a. FTE 

Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role

Location:  Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX

Reporting to: Programme Manager/Programme Hub Manager

About the Role:

Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working groups.

We are particularly looking for individuals at the start of their career interested in working directly with young people within our Delivery Team. Also, as one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

As a Delivery Team Intern, your key duties and responsibilities could include:

· Supporting the team to deliver fun and engaging programmes and activities for young people (primarily in schools/colleges and with employers) to get them ready for the working world by building on their skills and confidence.

· Supporting the team in the development of effective long-term working relationships with schools and referral partners.

· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests.

· Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.

· Please note that you will be required to travel across London regularly

About You

The Construction Youth Trust team works in a fast-paced environment, what we are looking for in our new Intern(s) includes:

· Enthusiastic about connecting young people to opportunities, particularly those facing barriers to work.

· Good organisational skills, detail orientated and proactive in finding solutions.

· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

About Us

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· An additional discretionary “Day for You” (pro rata for part-time)

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form (available via this site page) explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 9am on 23rd January 2026. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role by applying for this role via Charity Jobs.

Job Title: Finance Officer – Accounts Payable

Salary: £28,844 per annum (increasing to £32,047 per annum after 18 months) + £750 per annum Homeworking Allowance

Hours: 35 Hours per week (part time hours will be considered for the right candidate - 28 hours per week minimum)

Contract: Permanent Role

Location: Homebased anywhere in UK 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This is an exciting opportunity to join the TACT Finance team.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.  

Overall Duties of the Finance Officer – Accounts Payable will include:

• Recording all changes to carer payments on the finance system, on the carer’s purchase ledger account.
• Process carer pay in line with established timescales
• Prepare fee invoices to Local Authorities and other customers
• Manage the processing of children’s savings
• Recording of purchase invoices on the system and process BACS payments to suppliers
• Lead on and review aged creditors report
• Prepare monthly bank reconciliations and monitor unreconciled transactions
• Assist with the monitoring of receipts, remittance and outstanding debtors.

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Finance Officer – Accounts Payable may be homebased within England, Scotland or Wales but will be required to travel for occasional training and team wellbeing events.

A Standard DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Sunday 25th January 2026

Interview Date: Wednesday 4th February 2026 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

About Edward’s Trust

Edward’s Trust is a local West Midlands charity providing support for bereaved children, young people, and parents. We have 36 years of experience and operate at the highest level, providing qualified counselling and holistic support for complex or prolonged grief. We do not set time limits and the service is completely free. We do not get Government funding; therefore, we rely on donations to keep this vital service going.

Our Values

RESPECT

We will act with integrity in all that we do, being mindful and considerate to all. We respect and remember those who have died. Respect is a constant that embraces diversity and uniqueness of experience.

HOPE

A feeling of trust in tomorrow. We embody, instill and empower a feeling of trust in tomorrow. Hope is the hand to hold. We have a vision that one day there will be a universal understanding of life-changing grief.

HOLISTIC

Complete and all encompassing. We acknowledge and respond to the needs of the whole person: mentally, physically, emotionally, and spiritually. We recognise the total experience of grief, promoting a holistic approach to bereavement care.

SUPPORT

Enabling with compassion and care. We provide responsive support that is appropriate, relevant, and meaningful to each individual. Together in safety and strength. Encouraging society to respond appropriately to people facing loss and surviving bereavement.

EXCELLENCE

Embracing professional integrity and creative innovation. We are passionate about providing exceptional services and maintaining the highest standards in all that we do. Excellence is valuing people. We are committed to driving innovation and change.

Role summary

Here at Edward’s Trust, we are excited and committed to growing our service offer and fundraising whilst working with a small but mighty team.  We have strong and realistic foundations in the trusts and grants income stream and a secure base of income from long-term committed funders. These funders enable us to reach children and adults through our specialist counselling services and projects alike, but with a huge amount of new work in development, securing new income from trusts and foundations is a high priority for us. 

This is an exciting role at Edward’s Trust that will challenge and provide excellent career development opportunities for the successful candidate. This role will deliver essential stewardship to our growing portfolio of warm trust supporters, engaging with them to provide inspirational impact reporting to secure continued funding. Our new colleague will gain exciting CV enhancing experience through working and securing new grants for some of the larger funders which is where we wish this post to focus on.

You will support Edward’s Trust to develop its presence in the trust and foundations world, by working to agreed new business targets and contributing to the creation of a high-quality pipeline of new trust and foundation opportunities.  

Key Accountabilities:

• Become an expert in Edward’s Trust current activities and future plans
• Manage a portfolio of trust supporters, providing outstanding stewardship, and ensuring relationships deliver against agreed objectives to enhance the long-term relationship.
• Prepare and deliver engaging bids and reports to share impact and inspire future support.
• Work cross-organisationally to support projects and reporting and to help shape and develop appropriate projects for funding (alongside the Head of Fundraising and Service Delivery Manager).
• Build good working relations with key staff and Trustees of established trust supporters.
• Thank supporters promptly and ensure that progress reports and updates are received by supporters as and when required.

We are open to Flexible Working Requests which can be discussed during interviews. 

Salary: £32,000 per annum WTE based on 37 hours
Hours: 37 hours per week
Location: Farnham, Surrey

 
Would you like to be part of an organisation that’s dedicated to caring for the local community?

We are seeking a proactive accountant with good IT skills to ensure our finance systems operate efficiently and effectively.  This is a varied, hands-on role supporting the whole Finance Team, particularly during periods of peak activity, to ensure the department continues to run smoothly.

 Key Responsibilities

• Act as system lead for Microsoft Business Central, our accounting system, and the other systems used by the Finance Team.
• Prepare month-end journals, balance sheet reconciliations and support year-end accounts and audit.
• Be responsible for restricted funds accounting and support Gift Aid processes.
• Provide cover for Sales, Purchase Ledger and Income Supervisors as required.
• Support Finance Assistants during high-volume income periods.
• Lead finance-related projects and deputise for the Head of Finance when needed.

About You

A successful Financial Systems and Accounts Supervisor will:

• Be MAAT or part-qualified ACA/ACCA/CIMA, with strong financial and management accounting experience.
• Be confident working with accounting systems (ideally Microsoft Business Central) and intermediate Excel skills.
• Have knowledge of Gift Aid and an understanding of charity finance and SORP (desirable).
• Be highly organised, collaborative and flexible, with excellent communication skills and a can-do attitude.

For a full list of essential requirements, please refer to the job description and person specification document.

This is an excellent opportunity for someone who enjoys variety, systems improvement and working closely with colleagues across an organisation with a strong service ethos.

About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our Finance team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development
• Skill Development and Training
• Project-Based Learning
• Professional Growth
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Deb McQuillan, Head of Finance or Vanessa Evans, Finance Manager. If you are unable to apply on-line or have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: Thursday 15th January 2026.
Interviews to be held: Week commencing 19th January 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
 

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

The Senior Funding Operations Officer is a key role in the Finance and Funding Operations team, that provides operational and financial support across the organisation. 

The role is responsible for:
 

• Grant and contract management activities, ensuring all grants and contracts are progressed appropriately and systems are kept up to date 
• Liaising with teams, both inside the organisation and externally, to ensure the smooth running of grant processes 
• Managing complex operational administrative issues 
• Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required for the team to operate effectively. 

Key Responsibilities

•  Grants management (for Impact on Urban Health, NHS Charities and Special fund grants) 
• Managing the process of ensuring ongoing grant requirements (such as reports and milestones) are met, including producing monthly reports of outstanding requirements, supporting Funding Operations Officers with requesting conditions/reports and following up on these requests when not received, and liaising with internal grant managers regarding persistent issues. 
• Managing the post-award workflow for grants, including production of grant documentation and working with grant managers to establish payment and reporting schedules and updating grant management systems. 
• Carrying out due diligence checks on grant applicants. · Producing and actioning reports to ensure that grant records are accurate and properly reflect the stage each grant has reached, in particular, ensuring grants are closed appropriately and any outstanding funds are written back to enable further grant funding. 
• Provide assistance to the Funding Operations Officers with queries regarding post-award processes. 
• Support grant managers with the monitoring of complex grants and portfolios, ensuring compliance with terms and conditions. 
• Ensuring clear audit trail of approval of awards and conditions to ensure efficient execution of grant agreements and payment of grant instalments. 
• Reviewing investment papers for Impact on Urban Health projects 
• Processing of all charitable spend ensuring compliance with grant agreements Contract management  
• Carrying out due diligence checks on new contractors. 
• Maintaining appropriate records in relation to service contracts, including adding and updating contract records on internal systems. 
• Processing of all charitable spend ensuring compliance with signed contracts Special purpose fund management 
• Supporting communications with fund holders, including writing and distributing newsletters, and drafting key messages as required. 
• Providing assistance to Funding Operations Officers with complex queries and management of spending commitments and related invoices. 
• Managing queries from Guy’s and St Thomas’ NHS Foundation Trust Finance staff and fundholders in relation to invoice payments.
• Authorisation of Special Purpose Fund expense claims and invoices in absence of Funding Operations Manager. General 
• Providing cover for the Funding Operations Manager, as appropriate. 
• Deputising for the Funding Operations Manager at Executive Investment Committee meetings to contribute to the Funding Operations perspective on discussions about grant applications, due diligences and awards. 
• Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance. 
• Ensure grants and contract records are accurately maintained. ·
• Creating and maintaining reports to support effective management of grants and contracts
• Provide absence cover for other Funding Operations team members as agreed from time-to-time. 
• Support induction of new colleagues across the Foundation, and development and dissemination of guidance. 
• Liaising with Guy’s & St Thomas’ NHS Foundation Trust finance staff to ensure all charitable payments for the Trust are made in an accurate and timely way and provide regular updates and reports regarding payments due and invoices received. 
• The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Foundation. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, abilities, and attributes: 
 

• Self-starter who is adaptable, works with integrity, and exhibits the Foundation’s enterprising, collaborative, inclusive and delivery-minded cultural and behavioural values.
• Willing to learn and develop new skills, and help to develop the knowledge and skills of peers. 
• Committed to the principle of continuous improvement, with careful attention to detail and due process. 
• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders. 
• Good interpersonal skills and able to effectively liaise with both internal and external communities. 
• Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills. 
• Problem solving skills, able to use initiative and actively seeks pragmatic solutions.
• Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail. 
• Team player, with an ability to support effective working relationships. 
• A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems 

Knowledge, experience, and qualifications: 
 

• Familiarity with grant making and grant management processes. 
• Familiarity with financial concepts around invoicing and grant payments. 
• Able to communicate effectively with others, both verbally and in writing, especially when explaining process. 
• Computer literacy. 
• Experience of grants administration. 
• Experience in financial reconciliations 
• Regular use of database/CRM systems, finance systems and grants management systems.
• Experience using the Microsoft Office suite. Desirable 
• Familiarity with Salesforce or other grant management systems. 
• Some familiarity with health/social care/voluntary sector technical language and organisations. 
• Understanding of contract and supplier management. 
• Experience working within the charity sector. 
• Report development and data analysis skills 

Compliance Officer

We are looking for a detail-oriented and proactive Compliance Officer to join a mission-driven organisation dedicated to transforming the lives of care-experienced young people through sustainable employment.

You will be working for a respected charity that supports young people facing significant barriers, ensuring that high-quality, accurate data underpins service delivery, reporting, and funding compliance. If you are passionate about data integrity, continuous improvement and supporting frontline teams to achieve impact, this role could be a great fit.

Position: Compliance Officer
Location: London Waterloo (hybrid – minimum of 2 days per week in the office)
Salary: Up to £35,000 per annum
Contract: Permanent
Hours: Full-time, 37.5 hours per week (Monday to Friday)
Benefits: 27 days annual leave plus the 1st Friday of every month as a half day
3% pension contribution after 3 months of service

Closing Date: Sunday 18th January 2026 at 11.59pm

About the Role

As Compliance Officer, you will play a vital role within the Careers Team, working closely with Career Specialists and the Systems and IT Manager to ensure that data is accurate, consistent and captured in a timely way.

High-quality data and reporting are essential to demonstrating impact, meeting contractual requirements and securing funding. You will support compliance across systems and processes, contribute to continuous improvement, and help ensure the organisation meets its obligations under GDPR and data protection legislation.

Main Duties and Responsibilities

• Work collaboratively with the Careers Team to ensure data is captured accurately and entered into the database on time
• Support the development, review and continuous improvement of data processes and compliance procedures
• Deliver staff training on compliance, data quality and reporting processes
• Support stakeholder and contract meetings, including evidencing compliance against contractual requirements
• Maintain a strong working knowledge of GDPR, the Data Protection Act 2018 and ICO guidance
• Work with the Systems and IT Manager and senior leadership to ensure organisational compliance
• Support the production of accurate records of service delivery, including monthly reports, KPIs and contract monitoring
• Contribute to a culture of accountability, quality and continuous improvement across the team

About You

You will be highly organised, analytical and confident working with data and processes.

You will enjoy working collaboratively with frontline teams, supporting them to understand and meet compliance requirements without losing sight of the organisation’s mission and values.

You will be comfortable managing multiple priorities, confident communicating with colleagues at all levels, and motivated by contributing to meaningful social impact.

Experience, Qualifications and Skills

Essential:

• Strong attention to detail with the ability to follow and implement processes accurately
• Excellent written and verbal communication skills
• A collaborative, supportive approach to working within a team
• Ability to identify opportunities for process improvement and communicate these confidently to senior staff
• Experience managing multiple priorities and working to deadlines
• Good IT skills, particularly Excel, with experience using databases or CRM systems
• Resilient, positive and resourceful, with the ability to work effectively in complex environments

Desirable:

• Experience working with vulnerable or disadvantaged young people

• Understanding of statutory contracts, KPIs and evidencing requirements
• Experience working with Salesforce or similar CRM systems

If you are passionate about data quality, compliance and supporting teams to deliver meaningful outcomes for young people, we would love to hear from you.

To apply, you will be asked to submit your CV along with a covering letter outlining how your experience and skills meet the requirements of the role.

You may have experience in roles such as: Compliance Officer, Data Officer, Monitoring & Evaluation Officer, Systems Administrator, Operations Officer, Programme Support Officer, or similar compliance and data-focused roles.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Senior Trainer and Consultant – Beyond Bendrigg Programme

Salary: £29,612 – £31,913 FTE (dependent on experience and qualifications)
Contract: Full-time, 2-year fixed term (with potential extension subject to funding). 0.8 FTE considered for the right candidate.
Location: Hybrid – at least one day per week at Bendrigg (Kendal, Cumbria) plus extensive UK travel
Closing Date: 9am, Wednesday 28th January 2026
Interview Date: Thursday 5th February 2026
Start Date: 1st April 2026 (or by agreement)

About Bendrigg

For over 45 years, Bendrigg has been breaking down barriers so that disabled and disadvantaged people can experience the life-changing benefits of outdoor adventure. Through our Beyond Bendrigg programme, we work with the outdoor, leisure and tourism sectors to make adventure accessible for all. We provide training, consultancy, and access audits to help organisations build confidence, adapt activities, and create truly inclusive experiences.

The Role

We’re looking for a passionate Senior Trainer and Consultant to join our team and help shape the future of accessibility in the outdoors. This is a unique opportunity to make a tangible difference by delivering high-quality disability awareness and inclusion training, conducting access audits, and providing consultancy that transforms visitor experiences. You’ll work closely with our Training, Research and Consultancy Manager, delivering practical, engaging training sessions and producing clear, actionable recommendations for clients across the UK. This role offers autonomy, variety, and the chance to influence positive change in outdoor and visitor settings.

What You’ll Do

• Deliver interactive, experiential training to organisations in the outdoor, leisure and tourism sectors.
• Facilitate workshops, webinars, and on-site sessions that build confidence and practical skills.
• Conduct access and inclusion audits, identifying barriers and producing tailored recommendations.
• Develop and update training materials, ensuring content reflects best practice and lived experience.
• Represent Bendrigg at events and build strong relationships with clients and partners.

About You

We’re looking for someone who is:

• An experienced trainer with excellent facilitation and presentation skills.
• Passionate about inclusion and committed to Bendrigg’s belief that adventure should be accessible for all.
• Organised, proactive, and able to manage a busy schedule with autonomy, including travel across the UK.
• A great communicator who can engage diverse audiences and write clear, practical reports.

Essential experience includes:

• Delivering high-quality, interactive training.
• Managing training preparation and follow-up to a high standard.

Desirable:

• Experience in access audits (training provided if needed).
• Knowledge of disability, inclusive language, and relevant legislation.
• Familiarity with outdoor learning, tourism, or accessibility consultancy.

We know that the perfect candidate doesn’t always meet every requirement listed, and that’s okay. If you’re excited about this role and believe you have the potential to deliver and further develop the Beyond Bendrigg programme, we encourage you to apply. We’re committed to supporting your growth, helping you develop new skills, and ensuring you have what you need to succeed.

Closing date: 9am, Wednesday 28th January 2026
Interview date: Thursday 5th February 2026

Contract: Permanent, 35 hours per week 

Salary: £26,660 to £31,000  

Location: Burford OX18 4PF 

Closing date: 21/01/2026 

Interview date: 02/02/2026 

Do you want to turn adrenaline into animal welfare? 

At Blue Cross, we believe every pet deserves a healthy life in a happy home. We are looking for a passionate Challenge Events Officer to help us make that happen—one marathon, muddy obstacle course, and skydive at a time. 

This isn’t just about marketing and logistics; it’s about inspiring ordinary people to do extraordinary things for pets in need. 

More about the role 

As our Challenge Events Officer, you will be the driving force behind our third-party events portfolio. You will be the person who rallies the troops for the iconic London Marathon and recruits everyday heroes to take on challenges that change lives. 

Reporting to the Community and Events Manager, you will be responsible for the full lifecycle of the fundraiser experience - from the moment they see an ad to the moment they cross the finish line. 

What you’ll be doing 

• Championing the portfolio: You will take full ownership of our third-party challenge events, including managing our presence at major events like the London Marathon. 

• Recruiting our heroes: You will develop and execute creative marketing plans to recruit participants using social media, paid advertising, and by engaging with our public-facing centres, hospitals, and shops. 

• The ultimate cheerleader: You will design and deliver a sector-leading "stewardship journey." Your goal is to ensure every fundraiser feels supported, motivated, and maximized in their fundraising efforts. 

• Managing the money: You will deliver and manage income and expenditure budgets, ensuring we stay on track and transparent in our financial reporting. 

• Always Improving: You will review current processes and analyze fundraising activities with a sharp focus on improving Return on Investment (ROI). 

• Staying ahead of the pack: You will research and benchmark our activity against the charity sector to ensure Blue Cross remains competitive and innovative. 

• Innovating: You will help develop, implement, and evaluate new fundraising concepts to keep our offers fresh and exciting. 

• Collaborating: You will work hand-in-hand with internal teams to ensure our marketing, recruitment, and supporter journeys are seamless. 

• Upholding standards: You will ensure all challenge event activities follow best practices and compliance. 

About you:  

This role requires a highly organised individual with a passion for fundraising. The ability to manage multiple projects whilst consistently meeting deadlines is essential. 

Experience in developing fundraising reports, managing income and expenditure budgets. Strong communication and a collaborative spirit are key, as is a creative mind for developing fundraising strategies. Flexibility for occasional travel and out of hours work is required. 

Essential qualifications, skills, and experience 

• Proven experience working in challenge event fundraising

• Demonstrable experience in researching, planning, delivering and evaluating a range of challenge event fundraising activities. 

• The ability to develop and deliver marketing plans to recruit third party challenge event participants through a variety of channels. 

• The ability to develop and execute an inspiring stewardship journey to maximise income generation.

• Experience of budget management including income and expenditure. 

• Excellent written and verbal communication skills, with the ability to communicate effectively with a variety of stakeholders (donors, sponsors, participants, volunteers, team members)

• Ability to lead on and manage a variety of projects with simultaneous priorities 

• A full driving licence is required 

• The ability to demonstrate, apply and understand our key Blue Cross Values

Desirable qualifications, skills, and experience 

• Experience in obtaining corporate sponsorship for challenge events

• Experience working with fundraising databases (D365) and MS office suite to manage donor data, create reports and communicate effectively

• The ability to thrive in independent and collaborative environments 

• A creative and innovative mind for developing marketing, stewardship and development strategies

How to apply  

Click the apply button below and complete the online application process before the closing date on 21/01/2026.  

Ready to hit the ground running? Apply today and help us change lives. 

Blue Cross benefits    

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
thrive in a supportive and rewarding environment. 

Our generous benefits package includes:   

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata. 

• Pension scheme with enhanced employer contribution  

• Life assurance  

• Unlimited access to an employee assistance programme 

• Programmes for physical and mental wellbeing support 

• Free access to GP via MetLife 

• Recognition scheme 

• Annual volunteer days  

• Claim for professional fees 

• Charity worker discounts across a variety of retailers.  

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website. 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

The Chief Programmes and Outreach Officer is a member of the Executive Team and a key advisor to the Board and the CEO, responsible for evidence-based pedagogy and practice, partnership development and adoption of innovative methodologies.

This is an exceptional opportunity to shape the future of Holocaust and antisemitism education in the UK at a pivotal moment in history. We are undoubtedly at a crucial juncture in Holocaust education and remembrance. Our work faces two  profound challenges: the international backdrop of rising antisemitism, Holocaust denial and distortion, alongside the inevitable loss of the remaining survivors and the need to develop effective new educational models that no longer rely on live testimony. In this challenging context, this post’s work will be critical in ensuring we carry the legacy of Holocaust survivors forward through innovative, impactful programmes that reach diverse audiences across the UK.

The post is accountable for the strategic vision and operational excellence of all the Trust's educational programmes, developing and delivering innovative, historically sound, educationally robust learning programmes that are recognised nationally and internationally as best practice. A key focus of the role is driving greater technological excellence in both teaching and operations, particularly digital testimony preservation and the use of educational technology.

The post’s success is the continuous improvement of both programme reach and impact, engaging new and diverse audiences and demonstrating meaningful long-term impact in line with the Trust’s mission and vision.

Key Responsibilities:

• Organisational leadership, as a member of the Executive Team
• Team Management and Development 
• Financial Management 
• Programme Innovation, Development and Delivery
• Partnerships and External Relations
• Impact, Evaluation and Learning
• Safeguarding and Quality Assurance

For the full Job Description, Person Specification, and details on how to apply, please follow the link to our website.

Drive revenue growth & build high‑impact partnerships at the Nuclear Institute: lead advertising, sponsorship & strategic relationships.

Income Generation & Partnerships Executive

4-days a week with travel, remote UK

The Nuclear Institute is recruiting an Income Generation & Partnerships Executive to drive sustainable revenue growth and strengthen the Nuclear Institute’s commercial relationships. This role is pivotal in maximising advertising, sponsorship and partnership opportunities across all NI platforms – including the Nuclear Future Magazine, digital channels and events – while ensuring alignment with the Institute’s values and strategic objectives.

This is a wholly remote role, with regular travel. Flexible working options are available.

Closing date: Wednesday 4 February

Interviews are expected to take place in early February. Candidates shortlisted for interview will be notified by email shortly after the closing date.

We anticipate a high volume of applications. While we aim to respond to all candidates, this may not be possible. If you have not been contacted by the end of February, please assume that your application has not been successful.

Supporter Stewardship Executive 

Role Focus Areas

Supporter Stewardship | Data Management and Reporting | Prospecting 

Details

Location: Hybrid - 1 day/week in London Bridge Office 

Annual Salary: £26,963 pro rata 

Hours: Part-time (21 hours a week)

Contract: Permanent (6 month probationary period)

Start Date: ASAP

Reporting to: Head of Fundraising and Communications

Job Outline

Neuroblastoma UK are seeking a highly organised, responsible and proactive professional to support the team in delivering top tier stewardship to supporters and support income growth in our small team of 3 staff, closely supported by a volunteer trustee board. 

Someone who has excellent attention to detail, enjoys building relationships, and who always strives to ensure tasks are performed to the highest level, would thrive in this role.

Key Responsibilities

• Deliver warm supporter stewardship to fundraisers including making welcome calls, collating and posting out fundraising packs and attending fundraising events.

• Handle supporter enquiries via email and telephone

• Keep accurate data records of engagement, donations and fundraising

• Produce reports on supporter trends, and identify prospects to support growth

• Manage delivery of key challenge events including the London Marathon

• Own Fundraising Event Calendar - collaborating with Communications Officer on planning and drafting marketing 

• Support the Senior Communications Officer and Head of Fundraising and Communications in the delivery of all fundraising and communications activations; including in-memory fundraising, legacy and lottery.

• Fulfill shop orders managing inventory and updating stock levels

• Any other duties that working in a small organisations requires

Person specification

• Highly personable with the ability to develop warm relationships

• Responsible and organised

• Excellent phone manner, including sensitivity towards issues such as illness and bereavement

• Excellent written communication skills 

• Collaborative and willing to lend their support where most needed

• Commitment to our mission to find better treatment and a cure for children facing neuroblastoma