Customer service volunteer volunteer roles
We are Tŷ Hafan.
We provide comfort, care and support to children with life-shortening conditions and their loved ones.
Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.
At the moment we only have enough money and resources to support 10% of the families who need us.
Through volunteering, you can help us to reach every family who needs us.
As a Till & Customer Service Volunteer at our Cowbridge shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.
Our Cowbridge shop is in a prime location in the middle of the town's high street, immediately next to an all too tempting deli and about a two minute walk from the town car park.
The shop boasts a large window in which deputy manager Gemma creates themed and highly creative window for which they shop has won many an award.
Tom and Gemma have been utilising eBay to sell highest quality donations with great success and have recently launched a shop Instagram page (search tyhafancowbridge).
Tom and Gemma are always on the lookout for quirky, rare, vintage and high-value donations, and our jewellery, bric-a-brac and antiques specialists are more than happy to appraise any stock that comes our way. Further to this, books and vinyl also sell very well at Cowbridge.
The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.
Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Considerations:
Age requirement: 18+
Location: 29 High Street, Cowbridge CF71 7AE
Commitment: Ideally, we would be looking for your support for at least 2 hours a week.
Current available shifts: Monday PM, Thursday PM
As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:
•Providing a warm and friendly welcome to all customers entering the shop;
•Delivering excellent customer service to ensure a pleasant shopping experience;
•Handling cash transactions and operating the till with accuracy;
• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.
At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role.
Here's what you can expect from our training:
•Learn about our Big Ambition, our vision and values and how to talk about them;
• A comprehensive training and induction tailored to volunteering in our shops;
• Learn how to assist customers and answer queries;
• Learn how charity shops operate and gain valuable retail knowledge.
The benefits of becoming a Till & Customer Service Volunteer:
• Gain valuable work experience in a retail environment;
• Develop your customer service, teamwork and organisational skills;
• Support a good cause and help your local community;
• Meet new people and make new friends;
• Most importantly - have fun, enjoy yourself and feel good about helping others!
We can't wait to welcome you to the team!
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to Make a Difference in 2026? Then come and Volunteer with Us.....
We are thrilled to be opening a brand-new Charity Shop in Langney Road, Eastbourne – and we are looking for volunteers to come and join our Team…
Our shops are a hive of activity and the heart of the local community. They raise funds to support our vital work and provide a place for local people to find out more about how we help older people in their area. Our volunteers always enjoy being part of our shop teams; chatting to our customers about the fabulous items we sell and telling them about the fantastic work that we do.
As a Customer Service Volunteer you will get the chance to meet new people and make friends, plus play a vital role in helping to raise funds to support local older people.
You will be working on the shop floor as the welcoming face of our charity. Serving customers with a smile, using the till (don't worry, we will show you how) and handling money and sales.
When people come in to donate items you will be thanking them for their support and helping them to complete Gift Aid signups on our Gift Aid system.
You will help to make our shops look amazing; putting out items that the sorting teams have prepared, helping with merchandising, labelling and ensuring the shop is clean and always looking its' best.
You will need to be ok using a touch screen device as our tills run on a tablet, though we will always provide full training and some time for you to get used to using this first.
Lastly, you may have people enquiring about our work, or asking for help and we will provide you with all the details of where to refer them to within the charity.
It would be ideal if you could volunteer one shift a week, which is about four hours but we're also happy to have more flexible times. No special skills are needed as we will show you what to do and will provide all the training you need.
It’s really easy to get your volunteering started, if you're over 16 years old please apply now.
The client requests no contact from agencies or media sales.
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Carmarthen Shop:
Our Carmarthen shop is located in a busy walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.
The shop team are always on the lookout for new ways to generate income, including taking part in shopping centre and community events.
Considerations:
Age requirement: 16+
Location: Merlin's Walk, Carmarthen, SA31 3BN
Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
Activities include:
• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CHARITY SHOP VOLUNTEERS NEEDED – CUSTOMER SERVICE - HASTINGS
We currently need volunteers for Tuesday and Saturday afternoons, Wednesdays & Friday mornings and all day Sundays.
Please get in touch if you would like to become part of our amazing Volunteer Team!
PURPOSE
To assist the Shop Manger in the running of an Age UK East Sussex Charity Shop with a focus on serving customers, driving sales and store presentation
ROLE OF THE VOLUNTEER
· Greet and thank customers in a polite and friendly manner
· Assist customers in choosing items and actively promote sales
· Replenish and display stock in the shop throughout the day
· Receive donations and complete Gift Aid paperwork
· Handle cash and operate the till following correct procedure
· Take credit card payments using the Streamline system
· Assist in keeping the shop clean and tidy following the cleaning rota
· Undertake other tasks as required by the Shop Manager
SKILLS AND ATTRIBUTES NEEDED
· Great communication and interpersonal skills
· A pleasant and friendly manner
· Basic numeracy skills
· An eye for detail
· Enjoy working as part of a team
· Trustworthy and reliable
AS A VOLUNTEER WE WOULD ASK YOU TO
· Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish
· Be available to volunteer for at least one regular shift each week. This could be a morning, afternoon or whole day. Depending on the store we open Monday – Sunday.
· Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times
· Be reliable and conscientious
· Attend all training and information days, group meetings and supervision
· Exercise patience and understanding when dealing with customers
AS A VOLUNTEER WE WILL OFFER YOU
· An induction and ongoing training with support sessions if required
· Reimbursement of out of pocket travelling expenses
· Full recognition of the time, energy and skills volunteers freely give - for
example long service and merit awards
· The opportunity to be part of a friendly team
· Respect for volunteer’s limitations, both in time and emotional involvement
· The opportunity to meet other volunteers and attend occasional social events
· The opportunity to be involved in the planning and development of Age UK East
Sussex
· Appropriate insurance cover - to protect you whilst you are acting on behalf of
Age UK East Sussex
· The opportunity to enhance your skills in a retail environment.
We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.
The client requests no contact from agencies or media sales.
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Port Talbot Shop:
Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.
It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.
The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.
The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.
Considerations:
Age requirement: 16+
Location:Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB
Commitment:Our shops operate Monday-Sunday, 9am-5pm and we appreciate any time you can spare, but ideally at least 2 hours per week.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
We are also looking for volunteers with a knowledge of jewellery and books.
Activities include:
• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem.
About the volunteer role
To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:
- Stock preparation volunteer
- Volunteer shop sales assistant
- Volunteer stock generation assistant
- Volunteer window dresser/Merchandiser
- Specialist knowledge volunteer (antiques and collectables)
- Specialist knowledge volunteer (books and entertainment)
- Housekeeping volunteer
Key tasks
There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:
- Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
- Receiving donated items from members of the public
- Sorting, steaming, tagging and preparing donated items for sale
- Creating visually appealing window and in-store displays
- Keeping the shop floor well stocked, clean and coordinated
- Processing sales and serving at the till
- Signing up gift aid donors
- Stock rotation
- Identifying special or valuable items within donated stock
About you
- Passionate about customer service
- Good communication skills
- Friendly and helpful
- Respectful of others and their diversity
Experience & skills you will gain
- Experience of working as part of a team
- Retail experience
- Stock organisation
- Selling skills
- Customer service skills
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem.
About the volunteer role
To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:
- Stock preparation volunteer
- Volunteer shop sales assistant
- Volunteer stock generation assistant
- Volunteer window dresser/Merchandiser
- Specialist knowledge volunteer (antiques and collectables)
- Specialist knowledge volunteer (books and entertainment)
- Housekeeping volunteer
Key tasks
There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:
- Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
- Receiving donated items from members of the public
- Sorting, steaming, tagging and preparing donated items for sale
- Creating visually appealing window and in-store displays
- Keeping the shop floor well stocked, clean and coordinated
- Processing sales and serving at the till
- Signing up gift aid donors
- Stock rotation
- Identifying special or valuable items within donated stock
About you
- Passionate about customer service
- Good communication skills
- Friendly and helpful
- Respectful of others and their diversity
Experience & skills you will gain
- Experience of working as part of a team
- Retail experience
- Stock organisation
- Selling skills
- Customer service skills
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Martlets Café offers a warm and welcoming environment for everyone to enjoy. Whether you are a member of staff, a patient, or a visitor, it’s a friendly place to enjoy a drink or a bite to eat. We also encourage members of the local community to stop by, learn about our hospice, and explore the range of services we provide.
We’re currently looking for volunteers to support our catering team. By assisting with serving customers and helping with day-to-day tasks, you can contribute to the smooth operation of the café and be part of a supportive environment that makes a positive impact. Shifts will be 2-3 hours in length.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you be the heart of our shops, welcoming customers, spreading smiles, and helping create a warm, positive shopping experience.
- Welcome and assist customers, make every visitor feel valued and part of something special.
- Serve at the till with a smile. Every sale helps fund the rescue, care, and rehoming of animals in need.
- Refresh and restock displays, create an inviting shop that inspires customers to browse, buy, and support PACT.
- Share PACT’s mission and events, spread the word and help more people discover how they can make a difference for animals.
A full list of available locations can be found on the application form
PACT Animal Sanctuary rescues, rehabilitates and rehomes domestic animals and has a dedicated wildlife hospital for local wildlife.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.
No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team.
On site we have two shops to volunteer in. The Showroom is Martlets primary furniture and home goods store and the Discount Shop is home to our £1 clothing rails. Both are hubs for our local community to share stories and bag a bargain! We work together with the warehouse to take in the majority of donations for the charity.
Volunteering in our shops offers a variety of exciting tasks. From sorting and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
From stunning boutiques full of designer gems to discount stores where you can grab a bargain, our charity shops are much-loved across Scotland.
We are looking for friendly volunteers to help our shop management team assist customers and donors, and ensure the shop is tidy and well stocked. Whether you have a passion for fashion and love chatting to customers, or you would prefer to be behind the scenes in our stockroom, your help could make a difference in your local community.
Our Retail Volunteer Anne shares why she loves volunteering, “I wanted to learn new skills as well as get to know more people locally, so volunteering in the shop was ideal. I enjoy being part of the team! It’s good to feel useful and part of the successful running of the shop.”
We believe everyone has the right to live life to the full following the diagnosis of a chest or heart condition, stroke, or Long Covid. Our shops are vital in helping us raise the funds needed to provide services such as community support services, specialist nurses, advice and information, education, and peer support.
Join our fabulous team of Retail Volunteers and learn new skills, make great friends, and make a real difference to people in Scotland who are isolated, scared, or anxious about their condition.
Why we want you
We are looking for someone to help our shop management team assist customers and donors and ensure the shop is tidy and well stocked.
What you will be doing
- Welcoming and assisting customers and donors
- Customer care
- Stock control
- Sorting donations
- Hanging and ticketing stock
- Helping to keep shop clean and tidy
The skills you need
- Effective communication and customer care skills
- A willingness to volunteer in a team environment, and with the public
- A willingness to undertake all training required for role
What's in it for you
- Meet new people
- Use your skills and learn new ones
- Make a real difference to people with our conditions
Disclaimer
Expenses Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy. Safeguarding In line with our commitment to safeguarding, this role is subject to a basic disclosure check. Chest Heart & Stroke Scotland are committed to equality of opportunity, and we aim to ensure no volunteer is unfairly treated on the grounds of an offending background.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
From stunning boutiques full of designer gems to discount stores where you can grab a bargain, our charity shops are much-loved across Scotland.
We are looking for friendly volunteers to help our shop management team assist customers and donors, and ensure the shop is tidy and well stocked. Whether you have a passion for fashion and love chatting to customers, or you would prefer to be behind the scenes in our stockroom, your help could make a difference in your local community.
Our Retail Volunteer Anne shares why she loves volunteering, “I wanted to learn new skills as well as get to know more people locally, so volunteering in the shop was ideal. I enjoy being part of the team! It’s good to feel useful and part of the successful running of the shop.”
We believe everyone has the right to live life to the full following the diagnosis of a chest or heart condition, stroke, or Long Covid. Our shops are vital in helping us raise the funds needed to provide services such as community support services, specialist nurses, advice and information, education, and peer support.
Join our fabulous team of Retail Volunteers and learn new skills, make great friends, and make a real difference to people in Scotland who are isolated, scared, or anxious about their condition.
Where you will be based
Shop
Why we want you
We are looking for someone to help our shop management team assist customers and donors and ensure the shop is tidy and well stocked.
What you will be doing
- Welcoming and assisting customers and donors
- Customer care
- Stock control
- Sorting donations
- Hanging and ticketing stock
- Helping to keep shop clean and tidy
The skills you need
- Effective communication and customer care skills
- A willingness to volunteer in a team environment, and with the public
- A willingness to undertake all training required for role
What's in it for you
- Meet new people
- Use your skills and learn new ones
- Make a real difference to people with our conditions
Disclaimer
Expenses Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy. Safeguarding In line with our commitment to safeguarding, this role is subject to a basic disclosure check. Chest Heart & Stroke Scotland are committed to equality of opportunity, and we aim to ensure no volunteer is unfairly treated on the grounds of an offending background
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
From stunning boutiques full of designer gems to discount stores where you can grab a bargain, our charity shops are much-loved across Scotland.
We are looking for friendly volunteers to help our shop management team assist customers and donors, and ensure the shop is tidy and well stocked. Whether you have a passion for fashion and love chatting to customers, or you would prefer to be behind the scenes in our stockroom, your help could make a difference in your local community.
Our Retail Volunteer Anne shares why she loves volunteering, “I wanted to learn new skills as well as get to know more people locally, so volunteering in the shop was ideal. I enjoy being part of the team! It’s good to feel useful and part of the successful running of the shop.”
We believe everyone has the right to live life to the full following the diagnosis of a chest or heart condition, stroke, or Long Covid. Our shops are vital in helping us raise the funds needed to provide services such as community support services, specialist nurses, advice and information, education, and peer support.
Join our fabulous team of Retail Volunteers and learn new skills, make great friends, and make a real difference to people in Scotland who are isolated, scared, or anxious about their condition.
Why we want you
We are looking for someone to help our shop management team assist customers and donors and ensure the shop is tidy and well stocked.
What you will be doing
- Welcoming and assisting customers and donors
- Customer care
- Stock control
- Sorting donations
- Hanging and ticketing stock
- Helping to keep shop clean and tidy
The skills you need
- Effective communication and customer care skills
- A willingness to volunteer in a team environment, and with the public
- A willingness to undertake all training required for role
What's in it for you
- Meet new people
- Use your skills and learn new ones
- Make a real difference to people with our conditions
Disclaimer
Expenses Reasonable out-of-pocket expenses will be reimbursed. These should be discussed with your Line Manager prior to outlay and must be submitted within the prescribed guidelines as detailed in the CHSS Volunteer Expenses Policy. Safeguarding In line with our commitment to safeguarding, this role is subject to a basic disclosure check. Chest Heart & Stroke Scotland are committed to equality of opportunity, and we aim to ensure no volunteer is unfairly treated on the grounds of an offending background.


