Head of support services jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ASSIST Trauma Care is one of the leading UK providers of therapy for the psychological effects of trauma and, in particular, Post-traumatic Stress Disorder. We are seeking a Specialist Children’s Trauma Therapist to work throughout Northants/Rugby.
You would be required to deliver trauma-focused CBT to children affected by trauma.
You must be experienced in working with children, delivering CBT techniques, and have a minimum of post-diploma experience in working with psychological trauma.
The client requests no contact from agencies or media sales.
Region: Berkshire, Oxfordshire, Buckinghamshire, Warwickshire, Herefordshire and Northamptonshire
Location: home based with regular travel throughout the specified region. Regular travel to the London head office for team meetings, along with occasional travel more widely to support the team as required
Interview date: Tuesday 3rd February (virtual)
Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva)
- three x basic salary life assurance cover
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
free, confidential employee assistance programme (Medicash) - access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing.
- we have a Menopause Friendly accreditation and are a Disability Confident employer
This is an exciting opportunity to join Dementia UK’s growing Community Fundraising team as a Regional Fundraiser, which is expanding in response to sustained year-on-year growth and our ambitious five-year organisational strategy. As a Regional Fundraiser you will lead on developing and managing relationships with supporters across the Central region of England — including individuals, community groups, and corporate organisations.
You will play a key role in delivering our community fundraising strategy by identifying new opportunities, nurturing long-term relationships, and inspiring people to take action and raise vital funds. In this role, you will proactively build a strong pipeline of supporters, delivering tailored stewardship journeys that deepen engagement and increase lifetime value. You will collaborate across teams to promote campaigns and events, contribute to regional content and represent Dementia UK at external events and presentations.
Whilst the post is homebased, the ideal candidate will be based in the Central region, including Berkshire, Oxfordshire, Buckinghamshire, Warwickshire, Herefordshire and Northamptonshire, as there is regular travel within this area and to our London head office.
We are looking for you to have a background in community fundraising, experience of working in relationship management or new business. You will have understanding of community fundraising across both relationship management and new business development with proven success of building and sustaining stakeholder relationships.
This is a role for someone who thrives on connection, purpose, and the opportunity to help families affected by dementia receive the support they need, when they need it most.
We would love to hear from you!
This role will be subject to a Basic DBS check.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.
Key responsibilities include:
- Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Lead on the production of end-to-end management accounting.
- Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
- Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
- Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.
The Ideal Candidate Will Demonstrate:
- Proven experience working directly with budget holders and engaging senior stakeholders.
- Strong expertise in budgeting, forecasting, and financial planning & analysis
- The ability to manage and develop a finance team, with a focus on process improvements.
- Experience in the social housing sector
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A collaborative, proactive approach with the resilience to work effectively under pressure.
The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you.
About Us
The Society for Endocrinology is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions.
We empower healthcare professionals and researchers to stay at the cutting edge of science and patient care. We also support other national and international endocrine organisations (our clients) to deliver their own impactful work.
As a medium-sized charity with a friendly, supportive and flexible culture, we work collaboratively to make a big difference and build a strong global endocrine community. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work.
The role is full-time, but please let us know if you would like us to consider part-time.
The Role
Are you passionate about combining data expertise with exceptional customer service? We’re looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.
You will independently manage membership subscription processes and grants administration, respond to member queries and ensure our CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation.
What You’ll Do
· Administer membership applications, renewals, and payments
· Provide excellent support to members and delegates and respond to enquiries
· Maintain, troubleshoot and optimise multiple CRM systems, ensuring data accuracy and compliance
· Develop and generate reports and insights to inform decision-making
· Support grants administration and committee processes
· Collaborate across teams to improve systems and member engagement
Please see full job description for more details.
What We’re Looking For
· Customer service skills and professional written and verbal communication
· Proficiency with Microsoft suite
· Advanced Excel skills (Power BI experience is a bonus)
· Proven experience managing CRM systems and complex databases
· Strong organisational skills and attention to detail
· Customer- and solutions-focused mindset with the ability to build positive relationships
· Experience in membership/subscription administration or similar is desirable
Why Join Us?
· Hybrid working - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed)
· Flexitime system
· 26 days annual leave minimum, plus bank holidays
· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more
· Salary Extras scheme
· Refer a friend scheme
· Employee Assistance Programme
· Be part of a charity that makes a difference in healthcare
· Collaborative and supportive team environment
We aim to conduct first-round interviews via Teams call week commencing 2 February. In-person interviews will follow before the successful candidate is selected.
We are happy to answer your questions prior to application.
We bring together the global endocrine community to share ideas and advance hormone science and practice
The client requests no contact from agencies or media sales.
We are looking for someone with great communication and project development skills to join us as a LiveLife Project Coordinator. Joining a busy and highly effective team, this role will help deliver two major programmes of work for Lingen Davies. With a primary focus on cancer awareness raising to address health inequalities (early diagnosis, cancer screening and prevention), we use a range of activities and settings to effectively engage with the public and target communities. This work is focussed in the following areas:
- Cancer Champions Project (focus on Telford). Working in partnership colleagues, along with NHS Shropshire Telford &Wrekin, and Qube, to deliver and maintain the Telford component of the project.
- LiveLife community cancer awareness programme. Our Lingen Davies community health promotion initiative, bringing cancer awareness to communities across the region.
Opportunities and demand for our projects are growing, and we’re looking for a capable, enthusiastic and self-motivated person, who is passionate about improving health outcomes across our community. If this sounds like you, we would love to hear from you.
Please note, this role involves significant travel across our region. Therefore, a full UK driving licence and access to a vehicle is essential.
Please apply by sending your CV, along with a covering letter (no more than two pages), telling us why you think you are the best person for the job.
We exist to enhance cancer services and improve lives in Shropshire, Telford & Wrekin, and Mid Wales.
The client requests no contact from agencies or media sales.
We are looking for enthusiastic, passionate and driven people to join our growing fundraising team.
Our Sunflower Appeal launched in June 2025 and aims to raise £5million by 2029 to open a new cancer centre at the Princess Royal Hospital, Telford. This will double chemotherapy capacity in the region, as well as adding outpatient clinics and diagnostic facilities for the first time in Telford. This is our biggest appeal to date, and we need to make sure that our fundraising team is robust and able to rise to this challenge.
We’re looking for people to support our amazing community of fundraisers and donors in the following areas:
- Corporate- we work with business from around our region, building long-term charity partnerships, engaging them in supporting events, and involving their teams in volunteering opportunities. One of our new team members will help us build on our programme of corporate engagement, looking across the region to identify and engage new supporters, as well as working closely with our existing friends in the business community. This role can be based at either our Shrewsbury or Telford office.
- Community- Community fundraising is at the heart of our charity, and we are constantly amazed by the commitment and creativity of our supporters across the region. We are looking for another member of our team to support community fundraising and make sure our community have a brilliant experience with us. This role will have a specific focus on building our support in Telford & Wrekin and will be based primarily in our Telford office.
Our Fundraisers need to be able to build successful relationships and will be motivated to make a real difference to their local community through their fundraising efforts. They will be confident, engaging and able to communicate our message to a wide range of people. They will be resourceful and able to identify opportunities, getting people involved in a way that suits them, and adds real value to our cause.
We are looking for the equivalent of two full time people to fill these roles. This could be one person working in each area, but we will consider part time and job shares opportunities for the right candidates.
We will be running a single recruitment process to fill all roles, to ensure we get the best mix of skills in the team. To apply, please indicate your preference for either Corporate or Community work in your covering letter or let us know if you are interested in both areas.
Please note that these roles require significant travel to visit our supporters, so a driving licence and access to a vehicle is essential.
Please apply by sending your CV, along with a covering letter (no more than two pages), telling us why you think you are the best person for the job. Your covering letter should indicate your preference for either Community or Corporate fundraising, or whether you are interested in both.
We exist to enhance cancer services and improve lives in Shropshire, Telford & Wrekin, and Mid Wales.
The client requests no contact from agencies or media sales.
Supported Living Manager - Bridlington and Hull
We’re looking for a skilled leader to join our expanding team in the Bridlington and Hull regions. You’ll mentor and support your team to deliver high-quality, person-centred care in supported living and community settings for people with complex needs, including autism and behaviours of concern.
As part of a planned restructure, one region will be split into two. During the 6–12 month transition, you’ll report to the Registered Manager for Bridlington & Hull. Once the new structure and registration are complete, you’ll report directly to the Head of Operations.
Area: Bridlington and Hull regions
Job Type: Full-time
Pay: £42,000.00-£45,000.00 per year
About Moorview Care:
Moorview Care is a family organisation at heart that has been established for 25 years. Our team is now made up of over 300 dedicated professionals with a wealth of experience in the Health and Social Care industry. Moorview Care is a dedicated, kind, and talented team who are passionate about supporting people with a learning disability or autism.
As a family-owned and run organisation, we believe it is important for people to live in a place they call home, surrounded by the things and people they love, and to live a gloriously ordinary life.
Accountability & Responsibility:
At Moorview Care, our Registered Managers are accountable leaders with full responsibility for the success of their region. You will provide clear direction, inspire your team, and ensure the safe, compliant, and high-quality delivery of care and support.
Care & Compliance – Lead the delivery of safe, person-centred care that promotes dignity, wellbeing, and independence. Hold CQC registration for your region, ensuring at least a “Good” rating is consistently achieved.
Leadership – Line manage and develop Cluster Managers and Support Workers. Oversee rotas, payroll, supervision, annual leave, and all HR processes (absence, performance, capability, recruitment). Act as a visible role model for professional standards and values.
Quality & Standards – Drive continuous improvement by monitoring service delivery through audits, embedding policies, and meeting all legislative, regulatory, and contractual requirements.
Performance & Growth – Deliver on KPIs, budgets, and occupancy targets. Actively reduce agency use through effective workforce planning. Lead on regional growth, change initiatives, and contribute to strategic decision-making.
Culture & Workforce – Foster a high-performing, values-led culture. Grow and retain talent, build engagement, and maintain safe resourcing levels to ensure excellent outcomes for people we support.
Resources – Take accountability for Moorview Care’s assets, ensuring environments and buildings are well-managed, compliant, and provide safe, high-quality settings.
You will also ensure your team are well-trained, competent, and confident, with access to mandatory learning and development opportunities. Ultimately, you will embody and deliver our mission: Enable, Empower, Enrich, and drive our vision: Stronger, Better, Different.
Who are we looking for?
• NVQ Level 5 qualification or above.
• Full driver's licence with no more than 6 points and Class 1 business insurance (expenses paid for insurance
• where necessary).
• Registered Manager’s Enhanced Disclosure from the Disclosure and Barring Service
• Willingness to work flexibly and to keep knowledge and skills up to date.
• Have values aligned to Moorview Care and display the behaviours associated with those values.
• Required to travel around a geographical area of Supported Living settings within the Region.
• The post holder will be assigned to either individual or a group of supported living settings within a defined
• geographical area – this may change from time to time and location flexibility is a requirement under our terms
• and conditions of employment.
Experience:
• Registered Manager: 1 year (required)
Licence/Certification:
• Driving Licence (preferred)
• NVQ Level 5 (required)
Benefits:
• Learn & earn with paid apprenticeships rewards
• Boost your pay with referral bonuses
• Secure your future with our pension scheme
• Enjoy perks like Early Pay, cycle-to-work & healthcare
• Extra treats with holidays & shopping vouchers
• Flexible rotas for work-life balance
• Enhanced Maternity/Paternity Pay
• Car Allowance
• Casual dress
You may also have experience in the following: Registered Manager – Supported Living, Registered Care Manager, Registered Service Manager, Regional Registered Manager, Area Registered Manager, Operations Manager – Social Care, Supported Living Registered Manager, etc.
REF-225 991
Salary: £65,000–£75,000
Hours: 37.5 per week
Location: Barnsley Hospice (Gawber) & Retail Hub (Dodworth)
Barnsley Hospice is seeking an inspirational Director of Income Generation to lead the strategic growth of our fundraising, retail, marketing and communications activity. As a key member of our Executive Leadership Team, you will shape the future of our income strategy to ensure we can continue delivering exceptional care for local people and their families.
In this pivotal role, you will:
- Lead the development of innovative, sustainable income streams across fundraising, retail and commercial partnerships
- Strengthen our brand, communications and digital presence to grow awareness and engagement
- Build strong relationships with donors, supporters and partners
- Provide expert strategic leadership, governance and insight to colleagues, trustees and stakeholders
- Inspire and develop high‑performing teams who live our values and deliver meaningful impact
If you are a visionary, collaborative leader with a passion for making a difference in your community, we would love to hear from you.
If you wouldlike to apply please upload your CV and covering letter.
Please explain your interest in Barnsley Hospice and how your skills and experience reflect the person specification for the role.
An informal visit to the hospice to meet our CEO/Chief Nurse and relevant teams is an essential step in the application process and must take place before the deadline.
Barnsley Hospice is committed to Equality, Diversity & Inclusionin all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Barnsley Hospice.
Any candidate who identifies themselves as disabled will be shortlisted if they meet the essential criteria for the role. Essential criteria can be found in the job description and person specification for the role. If you require any accessibility adjustments ,please contact a memberof the HR team
The closing date for applications is midnighton Sunday 18 January 2026.
The shortlist of candidates will be determined the following week.
Panel interviews will take place on Thursday 5 February 2026.
Be part of shaping a sustainable future for Barnsley Hospice.
Apply now and help us deliver care, compassion and support when it matters most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Racing Welfare is the charity that looks after all horse racing’s people, other than jockeys, from the beginnings of their careers through and beyond into retirement.
As Digital Marketing Manager, you will be a key member of Racing Welfare’s Communications team, playing an important role in how the charity communicates with, engages and supports the racing industry.
This is an exciting time to join Racing Welfare as its communications and digital activity continue to evolve. With increasing focus on digital channels, campaigns and content, this role offers the opportunity to shape how Racing Welfare engages its audiences, promotes its services and delivers effective awareness and fundraising communications.
What you’ll do
• Lead the planning, delivery and evaluation of Racing Welfare’s digital marketing and communications activity across owned digital channels.
• Support the Head of Communications in strengthening engagement, consistency, impact and growth across Racing Welfare’s digital communications.
• Line manage and support the Digital Marketing Assistant, providing development support in a fast-paced communications environment.
• Create and deliver clear, engaging digital content across social media, websites and email, working collaboratively with colleagues across all Racing Welfare's departments.
• Produce high quality marketing materials in house, including campaign assets, promotional materials and event programmes, using Adobe Creative Cloud, InDesign and Canva.
• Manage and develop Racing Welfare’s websites and digital platforms.
• Support awareness campaigns and fundraising activity through well planned, effective digital communications.
• Use insight and performance data to analysis and improve engagement over time.
• Attend welfare, fundraising and industry events where required, to capture content for digital channels.
What you’ll bring
• Proven experience delivering high quality digital marketing and communications activity across multiple platforms.
• Strong creative and design capability, with experience producing marketing materials and publications.
• Excellent written and verbal communication skills, with strong copywriting ability and attention to detail.
• Experience managing websites, with a good understanding of HTML, plus a working knowledge of SEO and content optimisation.
• Strong knowledge of digital analytics, reporting and performance measurement.
• Ability to work effectively in a fast-paced environment, prioritising competing demands, managing deadlines and adapting to changing priorities.
• Experience of line managing and/or supporting an assistant team member.
• Confidence using Adobe Creative Cloud, ideally including InDesign and Canva.
• Knowledge of, or experience working with, mobile or web-based app platforms is desirable, as is an interest in horseracing and or social welfare.
Racing Welfare is committed to creating a supportive working environment where people feel valued, connected, and able to thrive.
This is an office-based role located in Newmarket, with some travel within the UK required.
The closing date is Friday 30th January. We reserve the right to bring forward the closing date if we receive a large number of suitable applications. Interviews will be held during the week following the closing date.
Salary: £38,000 to £41,500 DOE
You will be offered a competitive salary, employer pension scheme, 25 days annual leave (rising to 28 with long-service) plus bank holidays, flexible working patterns to ensure a healthy work-life balance, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives.
As a group, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.
We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates.
Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.
This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974.
Racing Welfare’s Safeguarding Statement of Intent can be found on our website.
Racing Welfare is an equal opportunities employer.
We're looking for a kind, compassionate and resilient Systems Accountant to join our Finance Team located at our Head Office in Islington.
£50,000 - £60,000 per annum depending on experience, working 35 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We are currently implementing Unit 4 ERP which is due to go live on 1st April 2026. We are seeking a proactive and technically adept Systems Accountant to support in the final stages of implementation and take over the ongoing system admin role post go live.
This pivotal role bridges finance and IT, ensuring seamless integration, data integrity, and enhanced financial reporting capabilities.
What you'll do:
ERP Implementation & Project Support
- Support the Project Team in the implementation of Unit4 ERP modules tailored to housing association needs.
- Assist in data migration activities, ensuring accurate and efficient transfer of financial data.
System Administration & Support
- Act as the primary point of contact for all Unit4 ERP related queries and issues.
- Monitor system performance, troubleshoot issues, and implement necessary updates or patches.
- Maintain and update system documentation, including user guides and procedural manuals.
Financial Reporting & Analysis
- Develop and maintain financial reports and dashboards within Unit4 ERP to support decision-making.
- Ensure compliance with financial regulations and internal policies through system controls.
- Collaborate with finance teams to streamline processes and enhance reporting accuracy.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills, with the ability to engage stakeholders at all levels
What you'll bring:
Essential:
- Proven experience in managing and supporting Unit4 ERP systems, preferably in the housing or public sector.
- Part Qualified Accountant (e.g., ACA, ACCA, CIMA) or equivalent experience.
- Strong understanding of financial accounting principles and processes.
- Experience in data migration, system testing, and user training.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose, and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
mployers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Coeliac UK is looking for an experienced and people-focused Membership Experience Manager to lead the delivery of outstanding services to our members.
Job Title: Membership Experience Manager
Contract Type: Permanent, Full Time
Location: Head Office, High Wycombe (Hybrid working available)
Salary: £41,291 per annum
Salary Band: Services (SE3)
Line Management: 3 FTEs
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 19th January 2026 (early applications may be reviewed as received)
This is a key leadership role within the Membership, Services and Volunteering Directorate, responsible for ensuring our membership scheme delivers real value, strong engagement and excellent experiences at every stage of the member journey. Working closely with colleagues across the charity, you will help drive member acquisition, retention and satisfaction while fostering a positive and collaborative team culture.
Key Responsibilities:
- Lead and manage the Membership Team to deliver excellent member services and positive end-to-end member experiences.
- Oversee the full membership journey, from enquiries and joining through onboarding, renewal and reactivation.
- Support the development and delivery of membership acquisition and retention strategies, ensuring value for members and sustainable income for the charity.
- Ensure accurate, high-quality information is provided to members across all channels, including the Helpline.
- Work collaboratively across the charity to maximise engagement with membership, fundraising, volunteering and advocacy initiatives.
- Track and analyse membership data and KPIs to identify insights, improvements and future opportunities.
About You:
We’re looking for a confident and supportive leader with a strong background in membership or service delivery. You will bring:
- Proven experience delivering excellent service within a membership-based environment.
- Strong people management skills, with the ability to motivate, develop and support a team.
- Excellent written and verbal communication skills.
- Strong analytical and numeracy skills, with experience interpreting complex data.
- The ability to manage multiple projects on your own initiative while working collaboratively across teams.
About Coeliac UK:
Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.
Closing date: 19th January 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates may also be searching for similar roles such as: Membership Manager, Supporter Experience Manager, Customer Experience Manager, Member Services Manager, or Engagement Manager.
Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Assessment Centre: 3rd of February in-person at our Birmingham Centre
Join The King's Trust as a Delivery Manager and play a pivotal role in transforming lives. You'll oversee the design and delivery of youth programmes, including procuring partners to help us run programmes that build confidence, skills, and pathways into education and employment for 16–30-year-olds in Birmingham.
Collaborating with a passionate team and partners across the country, you’ll lead frontline delivery, ensuring high-quality, inclusive, and impactful services that meet the diverse needs of young people. This role will involve leading our Get a Job and Development Awards programmes across Birmingham.
If you're an inspiring leader with a passion for purpose, strategic mindset, and proven experience managing people, programmes and partnerships, this is your chance to make real change happen. At The King’s Trust, you’ll not only help shape futures but grow your own in an inclusive, values-led organisation that champions diversity, equity, and personal development every step of the way.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Manager - Birminghams?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Manager - Birminghams!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
£34,300 - £37,300 per year
Fixed term (3 years), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office and some UK based travel
What the job involves
We’re looking for a Healthcare Improvement Senior Officer to join our Improvement Programmes Team, helping to deliver leadership programmes and quality improvement projects that support healthcare professionals to improve prostate cancer services across the UK. It’s a varied and rewarding role where no two days are quite the same.
Examples of projects supported include work around establishing better Active Surveillance so that more men can avoid unnecessary radical treatment; work to restructure and make faster the diagnostic pathway; work to coordinate with primary care and support earlier diagnosis; new surgical procedures that spare men the burden of incontinence. You can read more about our work on our website.
You’ll help design, deliver and facilitate improvement programmes, preparing materials, supporting participants and making sure recruitment runs smoothly and on time. You’ll lead on organising Clinical Advisory Group meetings, support our digital channels, including webpages and online learning resources, and take on ad hoc projects or events as necessary.
You’ll coordinate quality improvement projects, help schedule programmes, and work with colleagues across Prostate Cancer UK to increase the reach and impact of our work. Building strong relationships with programme alumni is an important part of the role, including developing newsletter content, sharing best practice and creating opportunities for continued involvement. You’ll also coach and mentor clinicians using Insights Discovery (a psychometric tool helping people understand their own and others' behavioural preferences and communication styles), helping to spread learning and improve care across services.
What we want from you
We’re looking for an effective communicator with strong written and verbal skills, able to adapt communication style for different audiences. Strong organisational skills are essential, with the ability to manage a varied workload, prioritise tasks and meet deadlines. You’ll have experience managing webpages and creating engaging online content, as well as delivering presentations and facilitating productive conversations.
You’ll bring experience of project management and be comfortable coaching, mentoring and/or supporting peer-based learning. Building strong relationships will come naturally to you, whether that’s with clinicians, colleagues, senior leaders or external partners. You’ll have a good understanding of the healthcare and/or charity sectors and the pressures faced by healthcare services.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.
Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.
We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.
How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.
You can also download a copy of the job description and access the link to our careers portal to submit your application via the apply button.
The closing date is Sunday 25th January 2026. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 2nd February 2026. We’re expecting the interviews for this role to be held online.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Reporting to: Head of Business Development
Direct reports: None
Location of work: Home based in Scotland. This post holder will be based at home with regular travel across Scotland. The role will involve some irregular travel across the rest of the UK. Travel expenses will be paid in line with our Travel Expenses Policy.
Contract type: Full-time, 35 hours per week, flexible hours may be considered. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £37,500
BACKGROUND
The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies.
Magic Breakfast provides a nutritious breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which capitalises on market changes and government commitments to scale our work, while redefining breakfast spaces not just as places to eat, but as places to thrive.
To support the delivery of this strategy, we are evolving our Business Development function and creating a new Business Development Manager – Scotland role. This role will unlock opportunities in Scotland across public funding, trusts, foundations, philanthropy and partnerships, ensuring Magic Breakfast grows its income sustainably across devolved nations.
JOB PURPOSE
The Business Development Manager – Scotland will drive income growth and strategic partnerships in Scotland. Reporting to the Head of Business Development, this role will take a lead in developing both public funded income and philanthropic support (trusts, high-net-worth individuals and corporate partnerships).
The postholder will work closely with the Head of Major Giving (Trusts & Philanthropy) and Head of Partnerships in England to ensure joined-up approaches, while developing extensive networks and relationships across Scotland’s funding and commissioning landscape.
This role is both externally focused — cultivating relationships with commissioners, funders, and partners — and internally collaborative, aligning with colleagues across Magic Breakfast to maximise opportunities and deliver against the organisation’s strategic plan.
Key responsibilities:
Leadership and Strategy
-
With support from the Head of Business Development, lead the development and delivery of the Scotland Business Development and Fundraising Strategy, ensuring alignment with Magic Breakfast’s UK-wide income priorities, wider organisational strategy, and any Scotland-specific plans across Service Delivery and Policy & Engagement.
-
Act as the lead advisor on business development in Scotland, providing insight, guidance and recommendations on market trends, risks and opportunities.
-
Build and maintain a robust pipeline of opportunities across public and philanthropic income streams, ensuring accurate forecasting and reporting.
Public Funding
-
Identify and secure public funded service contracts in Scotland, particularly with local authorities, education commissioners, and government departments.
-
Work with the Policy and Engagement team to develop opportunities with national and regional agencies (e.g. Public Health Scotland, NHS boards, Integrated Joint Boards, Community Planning Partnerships) to embed breakfast provision into wider public health, wellbeing and education strategies.
-
Engage with local authority frameworks, grants and tendering processes, positioning Magic Breakfast as a trusted delivery partner for both statutory and discretionary funding streams.
-
Build strong partnerships with consortia, third sector networks, and intermediary bodies to access collaborative commissioning opportunities and joint delivery models.
-
Monitor and respond proactively to changes in the Scottish Government’s commissioning priorities (e.g. child poverty, attainment challenge, early years and family support, wellbeing economy), aligning proposals with policy drivers.
-
Lead the preparation of tenders, bids and commissioned service proposals, ensuring they are compelling, evidence-led and costed appropriately to reflect the value of Magic Breakfast’s offer.
-
Ensure clear processes for the qualification, negotiation, contracting and reporting of income agreements, working closely with Finance, Service Delivery and Policy colleagues.
-
Collaborate closely with the Business Development Manager responsible for public funded income in England and Wales to ensure a joined-up UK-wide approach to opportunities, share intelligence on successful models, avoid duplication of effort, and apply lessons learned from to maximise income growth.
-
Align Scotland’s approach with national frameworks, campaigns, and strategic priorities, ensuring that proposals, tenders, and partnerships complement work happening in other devolved nations.
-
Explore blended income opportunities, integrating public funded income with potential corporate partnerships or philanthropic support to maximise funding and sustainability.
Philanthropy and Partnerships
-
Develop and manage a pipeline and portfolio of Scottish-based trusts, foundations, family foundations, high-net-worth individuals (HNWI), and philanthropists, including those with devolved nation-specific remits. This will include working closely with the Prospect Research Manager and Major Giving colleagues to identify and qualify new opportunities, and to re-engage lapsed supporters in Scotland,
-
Take responsibility for cultivating relationships, preparing compelling cases for support, and personally soliciting major gifts (five- and six-figure level), securing multi-year, transformational commitments.
-
Work collaboratively with the Major Givings Leads and the Head of Major Giving to integrate Scottish funders into the UK-wide prospecting and stewardship framework, maximising opportunities for uplift and avoiding siloed engagement.
-
Deliver high-quality, values-driven donor journeys for Scottish prospects and supporters, including bespoke engagement opportunities such as school visits, events, and briefings that connect funders directly with impact.
-
Build relationships with corporates headquartered or operating in Scotland, coordinating with the Head of Partnerships to ensure Scottish corporate engagement complements and aligns national partnerships, avoid duplication, and develop bespoke proposals and stewardship plans where appropriate.
-
Contribute to the design and delivery of fundraising campaigns or initiatives with a Scottish focus, ensuring they complement national activity and align with the organisational fundraising strategy.
-
Collaborate with the Prospect Research Manager and Major Giving colleagues to identify and qualify new opportunities, and to re-engage lapsed supporters in Scotland,
-
Represent Magic Breakfast externally within Scotland’s philanthropy and fundraising networks (e.g. Scotland Fundraising Conference, Association of Charitable Foundations Scotland, SCVO events), raising profile and building new connections.
Collaboration and Internal Contribution
-
Work closely with colleagues across the wider fundraising department to ensure Scottish funders and opportunities are aligned with team specific strategies and the overall fundraising goals and objectives
-
Share intelligence and relationships with colleagues in England to strengthen organisational-wide fundraising and business development.
-
Collaborate with Policy & Engagement colleagues to ensure business development opportunities are aligned with advocacy and campaigning priorities.
-
Contribute to a culture of openness, collaboration and innovation across the Business Development team.
Financial Processes, Reporting and Compliance
-
Contribute to business development planning, budgeting and forecasting processes, highlighting risks and opportunities to income.
-
Ensure accurate recording of pipelines, income and activity in Salesforce, with robust monitoring and reporting.
-
Ensure all donor and organisational reporting requirements are met and high-quality reports are delivered in a timely manner.
-
Ensure all activity is compliant with ethical fundraising standards, safeguarding, GDPR and Magic Breakfast’s policies.
PERSONAL SPECIFICATION:
Knowledge and Experience
-
Strong knowledge of the Scottish funding and commissioning landscape, including key trusts, foundations, government bodies and corporate networks.
-
Excellent practical understanding of procurement rules and policies as well as tender and budget cycles.
-
Proven track record of developing and delivering income growth from a variety of sources, including public funding, philanthropy and partnerships.
-
Demonstrable experience of managing the full fundraising pipeline — from prospect research and qualification, through cultivation and solicitation, to long-term stewardship and renewal.
-
Hands-on experience of securing and soliciting significant gifts (five- and six-figure level) from high-net-worth individuals, trusts and foundations, with evidence of personally closing gifts at this scale.
-
Demonstrable experience of building and stewarding high-level relationships with commissioners, funders and corporate partners.
-
Experience of preparing successful tenders, bids and proposals, ideally within education, social impact or the charity sector.
-
Experience of cross-team collaboration within a UK-wide or devolved nations context (desirable).
Skills and Abilities
-
Excellent communication and influencing skills, with the ability to engage senior stakeholders confidently.
-
Strong pipeline management and analytical skills, with a track record of meeting or exceeding income targets.
-
Strategic thinker with the ability to evaluate opportunities, prioritise effectively and translate plans into action.
-
Highly organised, with strong attention to detail and the ability to deliver high-quality outputs under pressure.
-
Strong team player with a collaborative and solutions-focused approach.
-
Proficient in Microsoft Office and fundraising/CRM systems (ideally Salesforce), as well as ability to use project management systems (such as Asana).
Other
-
Passion and commitment to Magic Breakfast’s aim of alleviating child morning hunger as a barrier to learning.
-
Commitment to Magic Breakfast’s values and to Diversity, Equality and Inclusion.
-
Willingness to travel across Scotland and the UK, with occasional out-of-hours working for events.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting - w/c 19th January
Interview 1 - w/c 26th January
Interview 2 - w/c 2nd February
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.
Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are looking for a dedicated Advocacy Campaigns Manager to join Action Against Hunger UK's Advocacy Department. This is a great time to join our team as we broaden the reach of our public advocacy campaigns to a wider audience. This role offers an exciting opportunity to lead on developing and delivering our advocacy campaigns strategy and supporting with policy and parliamentary work. Our advocacy and campaigns focus on tackling the key drivers of hunger – conflict, climate change, poverty and inequality – and promoting improved response.
On the campaigns front, this role means spending around three days a week on designing and delivering creative and engaging online campaign actions in collaboration with skilled colleagues across teams, organizing campaign events and building the engagement of chef and food industry supporters in our advocacy. This also requires having a good understanding of the political landscape and opportunities and distilling policy asks into engaging public campaign messaging.
You will also get to spend around two days a week supporting with policy work, such as drafting position papers or letters and working closely with our Head of Advocacy and Parliamentary Relations Manager on MP engagement. The role is an opportunity to build a diverse range of skills, experience, and expertise on a range of policy themes. For more detailed information on the role and to see whether you have the necessary experience - please download the attached pdf Job description.
Closing Date: 21-Jan-2026 23:30
Planned date to begin interviews: 04-Feb-2026
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- For further information on pay and employee benefits please visit our careers page on our website.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk



