Member services manager jobs

Job Purpose 

The Operations Officer will support the efficient running of the Trust’s operations, working closely with the Head of Operations and wider team. The role involves supporting HR, IT, governance, and compliance functions, and maintaining effective systems and processes. The postholder will also liaise with trustees and volunteers and contribute to organisational development. 
Key Responsibilities 

• Support office facilities and supplier coordination (office supply maintenance, postal services, IT, HR)

• Assist in maintaining and improving internal systems including document management. 

• Support compliance with Data Protection, Health & Safety, and HR policies. 

• Help maintain operational records and business continuity documentation. 

• Oversee recruitment, onboarding, training logistics, welfare initiatives and HR record-keeping. 

• Provide administrative support for meetings, including occasional minute-taking. 

• Liaise with volunteers and u3a members to support operational projects. 

• Contribute to the coordination of events such as the AGM and trustee elections. 

• Support risk assurance and policy development under the guidance of the Head of Operations. 

Equal Opportunities Statement 

We are proud to be an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, cultures, and experiences, and encourage individuals from underrepresented groups to apply. 

Reasonable Adjustments 

If you require any reasonable adjustments during the recruitment or interview process, please let us know. We will work with you to ensure you have the support you need to participate fully. 

Benefits 

At Third Age Trust, we’re passionate about helping people in later life to learn and live well—and we want our team to thrive too. Here’s what we offer: 

• 8% non-contributory pension – we invest in your future. 

• 25 days annual leave (plus potential extra days off at Christmas). 

• Hybrid working – flexibility to balance work and life. 

• Regular staff social activities – because connection matters. 

• Access to an Employee Assistance Programme (EAP) – for wellbeing and support. 

• Regular training and development opportunities – to help you grow. 

Join us and be part of a team that makes a real difference. 

NACE is a national education charity focused on evidence-informed school improvement and provision for more able learners, and a challenge for all approach to the wider quality of education for all learners. 

We are looking for a Chief Executive to strengthen our voice, grow our membership community, increase demand for NACE resources and services and deepen our impact across the sector.

The Opportunity

As CEO you will be the strategic lead and public face of NACE, building partnerships, amplifying our influence in national conversations, and ensuring our offer continues to deliver clear value for members. 

You’ll work closely with a skilled central team and associates, and with a supportive Executive Board, to realise an ambitious growth plan while safeguarding quality and financial sustainability.

Flexible and portfolio working will be welcomed.

What you’ll lead

Profile & influence:

Position NACE as a recognised and authoritative voice in school improvement for more able learners. Through “challenge for all” strategies in curriculum and pedagogy, by securing speaking opportunities, thought-leadership pieces and strategic policy roundtables; build trusted relationships across MATs, system leaders and sector bodies.

Membership growth:

Deliver a clear value proposition and growth strategy that increases recruitment and retention, secures long-term sustainability, and nurtures a strong sense of community among members.

Partnerships & income:

Develop productive alliances (education, charity and commercial) and responsible income streams (e.g., sponsorships, funded programmes) aligned to mission. 

Team & operations:

Lead and develop the central team and wider associate network; delegate effectively so you can focus on growth, profile and stakeholder engagement; ensure robust budgeting and prudent stewardship. 

What you’ll bring

Sector and system understanding, with credibility to engage senior decision makers and an ability to translate evidence into compelling practice.

Proven ability and track record in scaling reach, membership or audiences through clear propositions, effective marketing/ communications and partnership building.

Excellent communication skills, to include clear, accessible writing and confident presenting for diverse audiences.

Inclusive, collaborative leadership where you develop people, build cohesive teams and work well with trustees; bring sound financial judgement and understand sustainable business models. 

What success looks like in year one

Noticeable uplift in membership recruitment and retention, underpinned by a clear value proposition and data-informed improvements to the offer.

Increased national visibility and demand for resources and services through regular sector platforms, strategic partnerships and stronger recognition of NACE’s contribution to school improvement.

A confident, motivated team with clear roles and delegated operational leadership, enabling you to concentrate on external growth and influence.

Please see the full Job description attached

Our commitment to inclusion

We are committed to fair, inclusive and bias-aware recruitment. If you need adjustments at any stage, or the information in a different format, please let us know. We encourage applications from people with diverse backgrounds and career paths; selection is based on evidence against the criteria in the person specification.

NACE is a registered charity and a company limited by guarantee. Consequently, Board members are simultaneously Trustees of the charity and directors of the company. The Memorandum and Articles of Association are the primary governing documents of the charitable company.

The Destitution Caseworker is a full-time post at the JRS UK offices in Wapping with regular visits to our houses in South London. The post-holder will be joining the Advice and Casework Team, a small and diverse team of Caseworkers, Befriending and Practical Support Coordinator and volunteers.

The Advice and Casework Team provides refugee friend led advice and casework, supported by the practical offering of hardship payments, regular mobile phone top-ups, and befriending. We also provide temporary accommodation through our hosting scheme 'At Home’ which has operated since 2012. Additionally, we also offer support through our 10- bedroom house for women and 6 – bedroom house for men in South London.

This role is busy and varied, with a focus on combining accompaniment with advice and practical support and assistance particularly to those in our accommodation project. The postholder will provide in-depth and proactive support on a broad range of issues including destitution and homelessness; access to legal advice; asylum support and health related matters. The postholder will utilise relationships with NGOs and specialist agencies, signposting and making referrals as appropriate.

They will be responsible for managing their own caseload and will support with the smooth running of the accommodation project and other aspects of the wider team.

The postholder should have a good working knowledge and empathy of the issues and challenges faced by destitute asylum-seekers and refugees, with particular focus on destitution, homelessness and access to immigration advice. They will need highly developed listening skills, personal resilience, and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompany them and support them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work with destitute refugees.

The Destitution Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK’s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of individuals facing destitution. They will enjoy working in a fast-paced environment and possess excellent communication skills and will adhere to JRS’ values and commitment to social justice and tackling racism and discrimination. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed.

Role Specific Responsibilities

Accommodation:

• Preparing needs assessments and inducting guests and residents.

• Facilitating matching meetings and providing ongoing support during placements including review meetings.

• Coordinating food grants for accommodated refugee friends.

• Being the main point of contact and a supportive presence, providing basic advice and casework support for guests and residents.

• Support with coordinating the move-on process from hosting and housing as appropriate.

• Support hosts and other volunteers including assisting with coordinating and facilitating volunteer meetings.

• Support the facilitating of monthly house meetings and activities.

• Proactively identify and respond to risks and health and safety issues, escalating as appropriate.

• Promptly flagging any housing maintenance issues

• Take part in the on-call rota.

• Travelling within London to visit host homes, as well as the properties in South London. Some evening and weekend work is required, but time in lieu will be provided.

General Advice and Casework Support:

• Identify, register, and assess needs of individuals seeking support

• Provide information, advice, and support to individuals on a range of issues including homelessness, access to legal advice, destitution, and asylum support.

• Identify, prioritise and provide pro-active advice and casework support to individuals requiring ongoing support.

• Facilitate access to services and support for individuals through signposting, referrals and ongoing advocacy where appropriate.

• Ensure hardship provisions are distributed, and resources utilised in line with policies, guidance and procedures.

• Maintain and develop positive working relationships and referral pathways with relevant statutory and third sector partners.

• Non-legal form filling.

General:

• Safeguarding concerns are identified, managed and/or escalated as appropriate

• Participate in monthly casework meetings

• Continuously maintain clear and accurate records in accordance with data protection legislation

• Identify and raise common trends and issues affecting our work

• Provide regular reports including for funding as required

• Attend internal and external meetings as agreed

• Keep abreast of relevant developments in asylum/immigration law and procedures

• Actively support colleagues, volunteers and collaborate across teams

• Work closely with colleagues to identify opportunities and explore ways for individuals supported by the services to share their experiences and contribute to JRS UK’s advocacy and communications work

• Assist line manager and colleagues with service improvement and development

• Undertake other duties and responsibilities as needed

• Comply with all JRS policies and procedures

Personal growth and development: 

• Engage with opportunities for training and development and reflect regularly on practice, including:

           o Ongoing training in areas such as asylum & immigration system, housing, mental health support/therapeutic care, rights and entitlements of those we serve.

          o Attend non-managerial supervision and psychological support to support selfcare.

          o Workshops and trainings relating to JRS’ mission and ethos

Join Homeless Oxfordshire as a Housing & Recovery Worker in our 7-bed Pre-Recovery Project. You’ll provide high-quality support to people moving on from homelessness, working closely with Turning Point to deliver drug and alcohol recovery groups and peer support. You’ll manage risks, maintain a safe and welcoming environment, support clients into suitable move-on options, and build strong relationships with partners. Help create a positive, inclusive space where people can rebuild their lives while developing their skills, confidence and independence through meaningful activities and personalised support.

Main Purpose Of Job:

The Pre-Recovery Project is a 7 bed project that provides housing and recovery support for people that have recently experienced being homeless. We work closely with Turning point to provide recovery support through groups and peer led support . The HRW will provide move on support as well as working in close partnership with Turning Point around peoples recovery .

Main Areas Of Responsibility:

· Ensure the effective delivery of high-quality support and housing management according to Homeless Oxfordshire policies and procedures.

· Ensure the effective delivery of drug and alcohol based support to clients within the Pre Recovery Project service including group and peer support.

· Partner with Turning Point in the delivery of drug and alcohol based support to enable clients to work towards drug and alcohol recovery.

· Assess risk and suitability of referrals for the service.

· Be responsible for supporting and working with clients to achieve suitable move on and successful outcomes.

· Ensure support plans and risk management plans are documented and agreed with clients in line with procedures.

· Proactively and assess, monitor, manage and respond to risks.

· Maintain a safe, clean and welcoming environment across accommodation services; this may including room cleaning and clearance. Report any safeguarding concerns without delay in line with procedures.

· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

· Keep up to date and clear records and ensure information is shared with the team and external agencies as required.

· Maintain positive relationships with all stakeholders and represent Homeless Oxfordshire at interagency meetings, as required.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best and the work of the broader team

· To organise and lead activities with clients which will improve wellbeing and skill sets.

· Comply with Homeless Oxfordshire’s policies and procedures.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

· Contribute to the work of the broader team.

About us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Lead the finance for London Black Women's Project, a specialist charity supporting Global Majority women and children who are survivors of domestic violence and abuse. Ensure robust, compliant financial management while helping sustain vital refuge, counselling and legal advice services.

Please note: Given the nature of work and the focus of LBWP, the organisation considers the candidate’s race and sex to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010.

This post is open only to Black and minoritised, i.e Global Majority women.

About the Role
As Finance Manager, you’ll oversee all financial operations, ensuring accuracy, compliance, and strong governance. You’ll manage budgets, forecasts, rent accounting, and reporting to the Board and funders. You’ll also lead a small finance team and collaborate closely with the Director and external accountants to improve systems and drive financial excellence.

Key Responsibilities

• Oversee day-to-day finance: income, expenditure, reconciliations, and supplier payments.

• Support the production of management accounts, cashflow reports, and forecasts.

• Lead budgeting and support managers to monitor spending.

• Manage rent accounting, service charges, and housing benefit claims.

• Ensure compliance with Charity Commission, HMRC, Companies House, and funder requirements.

• Line-manage and support two Finance Administrators.

• Improve financial systems and workflows.

About You

• AAT Level 2 minimum or equivalent.

• At least 5 years’ charity finance management experience.

• Experience with rent accounting, service charges, and housing benefit.

• Strong knowledge of Charity SORP, restricted/unrestricted funds, and financial compliance.

• Skilled in staff management and working with external finance providers.

• High attention to detail, organised, and confident working independently.

• Proficient in financial software and Excel.

• Committed to feminist principles and VAWG-sector work.

Why Join Us?

• Play a key leadership role in a small, mission-driven organisation.

• Support life-changing work with women and children.

• Join a supportive, values-driven team.

About Us

VAST is a registered charity dedicated to supporting and empowering the Voluntary, Community, and Social Enterprise (VCSE) sector in Stoke-on-Trent. We aim to foster strong local networks, strengthen community engagement, and build the capacity of local community groups.

The Role

As Finance & Business Operations Director, you will lead VAST’s financial and operational strategy, ensuring robust financial management, effective HR and IT systems, and compliance with Health & Safety. You will oversee the efficient running and management of The Dudson Centre (a Grade II listed building), act as Company Secretary, and serve as the organisation’s Money Laundering Reporting Officer.

This is a senior leadership role, contributing to strategic planning and organisational development while supporting VAST’s day-to-day delivery. It’s an exciting opportunity for someone who combines financial expertise with operational leadership and a commitment to community impact.

What We’re Looking For

• Qualified accountant (ACA, ACCA, CIMA, etc)
  Significant experience in financial management and business operations in the VCSE sector.
• Strong leadership and strategic planning skills
  Knowledge of charity finance, governance, and compliance.
• Excellent communication and problem-solving abilities.
• Ability to travel locally and work occasional evenings/weekends.

Why join us

At VAST, we offer more than just a job. You’ll be part of a team committed to helping communities thrive. We believe in equal opportunities and strive to create an inclusive work environment where everyone can succeed.

You will also have access to a range of wellbeing perks, including:

• Mortgage and pension advice.
• Virtual GP appointments and second medical opinions.
• Comprehensive mental health support
• Wellbeing programmes to support a healthy lifestyle.

To apply

Applications are accepted by CV and covering lettter only. 

Closing date for applications is Midnight on Friday 30th January 2026.

Interviews will be held during February 2026

VAST is an equal opportunity employer and welcomes applications from all individuals, regardless of gender, race, ethnicity, religion, marital status, sexual orientation, age, or disability.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

You’ll ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You’ll play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.

About you

You’re enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you’ll be organised and methodical as well as possessing excellent working knowledge of IT systems, including working with databases.

Friendly and approachable, you’ll be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 19 January 2026 9 am

Interview date week commencing 26 January 2026

We reserve the right to close this advert early subject to volume of applicants. Therefore, if you are interested, please submit your application as early as possible.

The role of the Operations Officer (Licensing and Compliance) is to support the development, coordination and delivery of Licensing and Compliance processes and procedures across the Association.

The Operations Officer (Licensing and Compliance) will support the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.

The role will work closely with Operations Directors, Operations Managers and the Foundation Finance Team to support licensing of Operators.

Key Responsibilities

• Processing, in liaison with relevant Operations Team colleagues, new licence applications from Independent Award Centres (IACs), including due diligence and database management.
• Lead on the management of the IAC Compliance Check schedule and surrounding processes including regular communications with relevant Operations Managers.
• Coordinate the ongoing compliance management process for IACs.
• Provide support to the Senior Licensing & Compliance Manager with processes related to the compliance for National Award Operators (NAOs) and Operating Partners (OPs).
• Support the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements and certificates etc).
• Support the Senior Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
• Support with ad hoc projects, as required.

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30 June 2026. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30 June 2026 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently. 

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Monday 19th January 2026 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 27th January 2026

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

We are delighted to be partnering with Hornet Services Sailing Club, a not-for-profit members’ Club providing high-quality and affordable sailing, marina and social facilities for serving and veteran members of the Armed Forces and MOD civil servants. The Club operates a 180-berth marina, a busy clubhouse with a 7-day a week bar and restaurant, a varied programme of formal and social events, leased and listed buildings (including Grade 2* listed), and boat storage facilities.

With 500 members, 180 berth holders and an annual turnover of circa £1.1m, the new Club General Manager will be the most senior paid staff member and hold full responsibility for the Club’s performance, financial sustainability and day-to-day delivery. Working closely with the Commodore, Flag Officers and Committee, and supported by a management team, you will shape the overall member experience while ensuring the Club operates safely, efficiently and in line with its values and traditions.

This is a broad, hands-on leadership role where no two days are the same. You will oversee marina operations, hospitality services, estate and facilities management, governance and compliance, staff leadership and member engagement. You will have genuine scope to influence standards, develop people, improve systems and processes and ensure the long-term sustainability of a much-loved organisation.

To succeed in this role, you’ll bring:

• Relevant professional experience, including the management of a multi-functional organisation and strategic business planning and delivery
• Facilities management, including overseeing infrastructure and maintenance projects
• Strong financial management capability, including ownership of budgets of circa £1million
• A working knowledge of employment law, HR best practice, GDPR and staff development.
• Comprehensive understanding of bar and catering principles
• Experience of sailing, marina or waterside operations (highly beneficial, but not essential)

If you are a capable, people-centered leader who enjoys variety, responsibility and the opportunity to make a visible impact, this role offers a rare chance to combine operational leadership with community, heritage and purpose.

For more information, please contact Katherine Anderson-Scott, Executive Director of Charisma Charity Recruitment.Applications should be submitted via the Charisma website and include your CV and a supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, or any other category protected by law.

Contract & Hours: Permanent, full-time. Weekdays with some Saturdays and evenings as required

Closing date: 3rd February 2026

Charisma vetting interviews must be completed by 12th February, prior to shortlisting on the 13th.

Interviews with Hornet Services Sailing Club: w/c 23th February onwards

Title: Fundraising Manager

Responsible to: Director/Head of Operations

Hours: 14 hours per week  

Salary: £14,000-£16,000 (pro rata based on £35,000-40,000 FTE) (depending on experience and qualifications)

Based: Willesden, NW10 2JR + other locations if required (hybrid; 1 day per week remote working)

Contract: Permanent (subject to continuation of funding) 

Please note: DBS check will be required 

BIAS is a leading local Irish charity which has supported England’s largest community in Brent for over 45 years. We deliver our support across London through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. This is an exciting new role in which you will proactively generate and grow fundraising income across all fundraising streams to enable us to continue supporting the most vulnerable members of the Irish community. You will support our fundraising strategy by contributing to digital communications and creative content across all channels, in cooperation with project delivery teams. The role will play a central part in raising awareness and growing supporter engagement through digital  campaigns, donor events, individual giving initiatives and the development of relationships with local businesses.

Key responsibilities

• Develop and deliver BIAS’s community fundraising strategy.
• Develop and implement a varied portfolio of events, community fundraising activities and campaigns, all of which reflect the spirit of BIAS.
• Explore marketing opportunities to raise the profile of the charity.
• Ensure relevant processes are in place to deliver successful, profitable community fundraising activities.
• Oversee the management of fundraising systems and platforms in order to create the best possible experience for donors and participants.
• Develop a robust supporter journey for community fundraisers which leaves them with an excellent experience and generates a long-term relationship with BIAS.

To achieve these objectives, the post holder will be expected to:

• Plan, budget, coordinate and attend an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity.
• Regularly review the performance of fundraising activities/events, making  recommendations for improvement.
• Build and maintain a variety of community relationships across varying stakeholders.
• Explore and coordinate fundraising opportunities such as online donation platforms, auction platforms and text-to- donate services.
• Work with colleagues to ensure that all events are adequately supported with staff, volunteers and post-event debriefs.
• Ensure that all events and activities are compliant with the Code of Fundraising Practice, GDPR and internal policies.

This job description reflects the basic duties required of the Fundraising Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

What we’re looking for…

• Experience of designing and delivering successful community fundraising events, campaigns and activities, preferably with a track record of at least two years.
• Excellent organisational and administrative skills, including budget and project management.
• Ability to build excellent working relationships, especially with supporters and partners.
• Strong team player who will ensure clear and regular communication with the BIAS management team.
• Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems.
• A willingness to adapt and be flexible.
• Ability to travel.
• Competent user of Microsoft Office suite, with experience of CRM systems.
• Empathy and an understanding of the Irish community.

How to apply: 

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria set out in the person specification, with supporting examples. 

The deadline for applications is 29th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis. 

• Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
• Do you love working collaboratively in a busy vibrant environment? 
• Could you contribute to the development of current and new activity to benefit older people?

Manage our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton.  The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework. 

The service provides free, confidential and impartial information and advice to all older people and their families and carers.  We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.

The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported. 

We are looking for a supportive and engaged Manager who:

• Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
• Can work on their own initiative, monitoring and meeting targets and problem solving
• Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
• Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations

Training and development opportunities are available to all staff.   

Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply. 

This role presents a rare opportunity to work for one of the world’s leading orchestras, and with its outstanding musicians, as well as celebrated conductors and soloists. Together with the Head of Production and other Stage Manager, the SM is responsible for the planning, coordination and delivery of the stage management, instrument transportation and technical requirements of the Orchestra.

The post holder will work closely with the Orchestra Committee (OC), all Philharmonia players and colleagues across the Orchestra Operations’ Team and work on projects that include concerts at the Royal Festival Hall, the Orchestra’s thriving residencies in Bedford, Leicester, Canterbury, Basingstoke, and at Three Choirs Festival and Garsington Opera, as well as other UK engagements, international touring, studio and recording sessions, chamber music projects and learning and engagement work, as required

Key Responsibilities 

• To work as a member of the Concerts Department to assist with the planning of all Orchestra activity,liaising with other departments, as required

• To assist in organising the transportation of the Orchestra’s instruments for all engagements including rehearsals, concerts, film sessions, audio recordings and tours, both in the UK and overseas, including preparing detailed truck schedules and loading lists for each project.

• To communicate truck movements and instrument logistics to players as required

• To safely load and unload the Orchestra truck and any other vehicle, as required, for all Orchestra activity

• To prepare stage plans in advance of each project using Concept Draw Diagram software, or similar, to update these plans with any changes and to take photographs of each setup for future reference

• To ensure the stage is set correctly, promptly and safely for any orchestra activity, and to liaise with conductors, soloists, agents, staff and members of the Orchestra as necessary, to establish any changes that need to be made and provide a safe, calm and supportive environment that allows musicians to perform at their best

• To ensure all stage moves (during performances and otherwise) are professionally and efficiently executed

• To liaise with the Royal Festival Hall and all other venues, in the UK and overseas, regarding the Orchestra’s staging needs, and to work with venue staff to ensure that any lighting/staging issues are promptly dealt with

• To keep an updated record of the Orchestra inventory and ensure that the Orchestral storerooms are kept well-organised, clean and tidy

• To work with the Head of Production, Stage Manager, Principal Percussionist and Timpanist and other players and staff as needed, to hire any instruments or equipment that may be required within budgets set by the Concerts’ Department, and to process any relevant invoices for purchases, instrument hire or repair

• To engage and supervise casual stage crew as needed throughout the orchestra’s activity, ensuring that such staff maintain the professional standards required by the Philharmonia

• To offer support to the Librarian[s], putting out and collecting pads of music, as required 

• To be responsible for performing regular maintenance on all equipment such as flight cases, music stands, acoustic screens and percussion equipment as and when required, and engaging specialist services where appropriate

• To ensure all Health and Safety policies and safe working policies are adhered to

• To be aware of issues surrounding musicians’ hearing health and take proactive steps to safeguard the health of the orchestra’s musicians at each and every engagement

• To represent the Orchestra as a member of the Concerts’ team, and maintain positive relationships with external venue staff, transport staff, instrument hire companies, agents, conductors and soloists.

• To undertake such other duties as may reasonably be required by the Company

Skills and Qualifications 

Essential: 

• Knowledge of the methods and practices employed in handling, packing, loading, unloading and stowing musical instruments and an awareness of their value 

• Good organisational skills with attention to detail and a high level of accuracy

• Good multi-tasking skills, able to prioritise whilst also working across a range of demands on a daily basis

• Excellent verbal and written communication skills

• Ability to look ahead to anticipate issues, to problem-solve under pressure and to quickly identify solutions

• Ability to work well both independently and as a team player

• Ability to work to deadlines, work flexibly and react to change quickly

• Excellent personal presentation

• Willingness to work unsocial hours both in the UK and abroad

• Full clean driving licence 

Desirable:

• Experience of orchestral stage management at a professional level

• Experience of stage planning software

• Access to a car 

• Ability to use databases/concert planning tools

• Ability to read music

• Working knowledge of Health and Safety in entertainment venues

Commercial Sales Manager

Full time – 37.5 hours per week

Annual Salary £43,931 plus car allowance/travel expenses £3,400 p.a plus excellent benefits

Location – Remote (Post holder will be expected to be based within the Midlands /Southern Region)

Are you an experienced sales professional looking to use your skills to work within a meaningful and rewarding environment?

This is an exciting opportunity to join a growing charity as we have ambitious plans to grow our income so that we can develop and deliver our services to help our fire families. To do this, we are seeking a Commercial Sales Manager to join our Commercial Sales team to be at the forefront of our commercial strategy, driving revenue and profitability across our range of commercial activities.  

Playing a key part in managing and developing client relationships, this role is ideal for someone who thrives on building relationships. It’s a pivotal role with a focus on diversifying and increasing our income, identifying new business opportunities whilst ensuring the sales strategy is aligned with charity goals.

This is a visible, field-based role with a requirement to travel across the UK, working closely across the charity with other team members and externally with our partners, ensuring efforts are aligned, providing feedback to influence our product and service offerings.

To be successful in this role you will have:

• a proven track record of meeting and exceeding sales targets 
• strong commercial acumen
• the ability to analyse markets trends and competitor activity, proactively identifying new and exciting opportunities for us to explore
• excellent interpersonal and communication skills to build new and strengthen existing relationships
• competent market research, report writing and financial analysis skills and will use these to support your activities and contribute to the overall business reporting environment.

This role will work across the UK and therefore a flexible approach is required to support our commercial activities and there will be some occasional evening and weekend working as required within the scope of the role.

The post is subject to a disclosure check with the Disclosure and Barring Service.

We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.

How to apply

Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil our criteria for this role.

More information about us and the role can be found on our website. If you would like to arrange an informal call to discuss the role please contact Rebecca Webster, Organisational Development & People Partner. 

The closing date for applications to be received is 9am on 16 January 2026.

First stage interviews will take place via MS Teams w/c 27 January 2026, with second in-person interviews to take place on 3 February 2026 (Please note this will be held at one of our centre locations) where a presentation will be required.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.