National manager jobs

The Role of Diocesan Housing Surveyor

We are looking for someone who can work alongside the Diocesan Property Manager, and Property Officer, to assist in the management of the Clergy Housing stock comprising of 160 houses across Coventry and Warwickshire.

The main responsibilities of the of Diocesan Housing Surveyor

 are:

• Inspect Clergy houses and assess repairs and improvements necessary in compliance with Coventry Diocese Clergy Housing Standards.
• Implement the recommendations of the property reports.
• Arrange property inspections and implement the required works with the agreement of the Property Manager.
• Arrange stock condition surveys.
• Address reactive repairs and ensure works are undertaken and completed in accordance with the Housing Standards.
• Prepare schedules of work and cost budgets, agree these with the Property Manager before tendering to approved contractors.

What we are looking for in a Diocesan Housing Surveyor:

· Driving Licence with access to own car

· Previous experience of managing small works contracts

· Working knowledge of residential building defects and their resolution

· Proven awareness of health and safety with regard to building management and works contracts.

· Being responsible for the day-to-day maintenance of properties whilst remaining within budgetary and time constraints

· Degree Level or relevant experience commensurate to the role

· Evidence for continuing professional development.

· Familiarity using a modern Property Management software package.

This post reports to the Property Manager and is based in the Diocesan Offices in Coventry.

Interviews will be held on 24 March at the Diocesan Offices in Coventry

TPP Recruitment is delighted to be supporting a national charity as they recruit an Office Manager to oversee the smooth running of their London office and a small number of other properties in the Southeast.

Work setting: London-based / Majority office-based (minimum 3 days per week)
Contract: Part-time, 28 hours per week (4 days, option to work over 5 shorter days)
 
You’ll be responsible for a characterful, bright and airy office with an outdoor courtyard.  The organisation is warm, inclusive and people-centred including a no dress code policy that reflects its culture of trust and authenticity.

The role
As Office Manager, you will ensure a safe, welcoming and well managed working environment. You will:

• Oversee office facilities, suppliers and contracts
• Manage daily office operations, post, security and maintenance
• Lead on Health & Safety compliance, including for home-workers
• Support DSE assessments and reasonable adjustments
• Maintain clear office processes and business continuity plans
• Support the upkeep of a small portfolio of non-office properties and liaise with tenants
• Lead the charity’s Green (Environmental) Team
• Line manage the Office Administrator
• Manage office and property budgets

About you
You’ll bring:

• Experience in office management
• Knowledge of facilities or property management (or ability to learn quickly)
• Strong Health & Safety understanding and experience
• Excellent communication and relationship-building skills
• Confident supplier, budget and contract management
• A collaborative, inclusive approach
• A passion for supporting work that improves older people’s lives

If you’re excited by the role but don’t meet every requirement, we’d still love to hear from you.

Diversity & inclusion
Applications presented to our client will be anonymised.  The charity welcomes applicants from all backgrounds and is committed to creating an inclusive workplace.

Key dates

• Deadline for applications is Monday 2 March, 9am
• Interviews: Week commencing 9 March (first stage on Teams, second in person)

 
How to apply
Please submit your CV. We're happy to discuss the role further and share the full job description if you'd like more insight.
 
A Basic DBS check will be required for the successful candidate.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Philanthropy Manager will develop a philanthropy strategy, building on the partnerships and resources already in place. You will develop a pipeline backed up by robust prospect research (some administrative assistance will be provided), and instigate a cultivation and stewardship programme, typically adopting a staged approach to major asks.

You will be accountable for the acquisition, development, and stewardship of high value supporters for CUF, both individual philanthropists and non-statutory grant-making bodies. You will develop and strengthen relationships with existing donors, as well as identifying warm prospects currently not supporting CUF financially. A key part of your role will be meeting and engaging major donor prospects to grow the pool.

You will engage with Trustees and senior leaders, to identify and nurture Christian philanthropists and grant body decision-makers within their spheres of influence.

You will lead on developing cases for support and writing grant applications, helped by the wider staff team.

The successful candidate will be a self-starter with high levels of motivation, and the ability to both develop and operationalise strategy as a member of a small team. You will have a track record of successfully initiating, managing and developing relationships with High-Net-Worth individuals and grantmaking bodies, and securing donations and grants, via proposals or through face-to-face meetings, as required. 

How to apply

To apply, please email an up-to-date CV and covering letter (please note that only CV’s accompanied with a covering letter will be considered for shortlisting) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to:

Closing date: 17:00 Monday 2nd March 26, with interviews to be held on 10th March 26 online.

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Havant

Salary: £36,547 - £39,372

Hours per week: 37

Contract Type: Full Time/Permanent 

Reference Number: STOPDA847

Main Purpose and Scope of the Job:

 

Prepare compelling responses to grant applications, support the Business Development Director and wider leadership team with responses to complex tenders and high-value funding applications.

Ensure all policies, procedures and practice are reviewed in line with designated timescales and meet the quality assurance requirements of the national outcomes framework and service standards for VAWG, SafeLives, Women’s Aid NQS, RESPECT accreditation principles and any additional frameworks agreed by the CEO.

Lead, monitor and evaluate projects as designated by the Business Development Director e.g. project management of website redevelopment, collaborating with external contractors and our IT Manager to convey our organisational vision.

Support operational activities which inform whole-organisation improvement e.g. gather and analyse staff survey feedback data, possess a natural curiosity for data analysis and identification of trends which draw meaningful conclusions from qualitative and quantitative data.

Manage (and delegate where appropriate) and quality assure all subject access requests, complaints and data queries in line with Data Protection and GDPR legislation, working with, and supported by the Business Development Director (DPO) on complex cases.

 

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

Community Development Manager

(A new and exciting position funded by The National Lottery Community Fund)

About Us

Queen Street Community Centre (QSCC) is based in the heart of the Anglesey Ward of Burton upon Trent, East Staffordshire We provide a welcoming, inclusive community space that brings people together through a wide range of activities, health and wellbeing services, learning opportunities and cultural celebrations.

We work in partnership with voluntary, statutory and community organisations to address health inequalities, reduce isolation and build stronger, more connected communities. As the centre has grown and now operates seven days a week, we are strengthening our staffing structure to support our next phase of development.

We believe the strongest and most sustainable community solutions are built with people, not for them.

 Role Overview

The Community Development Manager (CDM) will play a key leadership role for Queen Street Community Centre, bridging day-to-day operations and strategic governance. 

You will work from the community upwards, ensuring community and partner voices are embedded in decision-making, service development and future planning.

You will bring a strong understanding of diverse communities and health inequalities, helping QSCC continue to build spaces that matter — both physically (inside and outside the building) and socially (activities, groups and partnerships).

The post will also provide line management, supervision and annual appraisal for staff, while leading on fundraising, partnership development and sustainability to support the long-term future of the centre.

Key Responsibilities

Community Development & Engagement

• Work from the community upwards, embedding community voice in planning, delivery and evaluation
• Increase meaningful community engagement, participation and ownership of QSCC
• Build strong relationships with residents, families and community groups
• Understand and respond to diverse communities and health inequalities using both data and lived experience
• Support and encourage community-led and parent-led activities
• Help create and improve spaces that matter to the community, both indoors and outdoors

 Partnerships & Strategic Development

• Develop and maintain strong partnerships with voluntary, statutory and community organisations
• Ensure community and partner voices are included in decision-making and service design
• Represent QSCC at local forums, steering groups and partnership meetings
• Identify opportunities for collaborative projects that benefit the community

 Funding, Fundraising & Sustainability

• Lead on small fundraising and grant applications, with proven experience of securing funding
• Manage funded projects in line with agreed outcomes, monitoring and reporting requirements
• Work with Trustees to grow income streams and ensure long-term sustainability of the role and organisation

 Management, Governance & Safeguarding

• Oversee organisational policies and procedures, including safeguarding
• Act as the operational safeguarding lead (training provided if required)
• Support safer recruitment, staff supervision and volunteer development
• Provide regular supervision and annual appraisal for staff, supporting wellbeing, development and performance
• Provide regular written and verbal reports to the Trustee Board
• Ensure compliance with funder requirements, governance expectations and charitable standards

 Operational Oversight

• Oversee bookkeeping and financial processes in liaison with Trustees and Bookkeeper
• Planning and Coordination of internal and external building improvements
• Ensure QSCC remains welcoming, accessible inclusive and well-managed
• Have responsibility for health and safety, reporting concerns to the Trustees

Person Specification

 Essential Criteria

• Proven experience in community development, engagement or a related field
• Strong understanding of diverse communities and health inequalities
• Experience of working from the community upwards, embedding community and partner voices in decision-making
• Proven experience of fundraising and grant management
• Experience of partnership working across voluntary, statutory and community sectors
• Experience of supervising staff or volunteers and supporting development through supervision and appraisal 
• Strong communication, relationship-building and organisational skills
• Knowledge of safeguarding and inclusive practice
• Commitment to equality, diversity and inclusion
• Ability to work independently and collaboratively
• Flexible approach to working hours, including occasional evenings or weekends

 Desirable Criteria

• Experience of monitoring, evaluation and impact reporting
• Understanding of charity governance and working with trustees
• Experience of working in areas facing social or health inequalities

 What We Offer

• Flexible working hours
• Opportunity to make a meaningful difference within a local community
• Supportive and experienced Trustee Board
• A welcoming, values-led organisation rooted in community voice

Closing Date: Sunday 1st March 2026

Interviews: Wednesday 11th March 2026

 

 

Digital Transformation Lead 

Reporting to: Chief Operating Officer 

Employment Status: Permanent, full-time/part-time (flexible) 

Location: Home-based 

Salary: £45k-£55k, plus excellent benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and website development. We’re looking for a talented digital and data enthusiast to lead this transformation programme and subsequently oversee our ongoing digital development. This will be aligned to our strategy and preferred technology stack, and will include managing key relationships with our digital partners. 

You’ll refine and implement Adoption UK’s digital strategy, leading our digital transformation project to successful completion. You will work with internal and external stakeholders to ensure that the project’s vision and scope meet the business and operational needs of the charity. The role includes direct line management of a Digital Manager and matrix project management of existing roles in data management and website content management. An important part of your role will be proactively identifying opportunities to integrate digital approaches into all current and upcoming projects. 

Digital is key to Adoption UK’s future, and this is a high profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication, and data silos. This has resulted in data management and website capabilities that don’t fully meet our users’ needs. We’re addressing this by: 

• Investing in our customer facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey.facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey. 
• Developing the next generation of digitally accessible services. 
• Extending our inhouse digital capability to support continuous delivery. 

Key accountabilities 

• Lead the refinement and implementation of the charity’s digital strategy. 
• Lead a project team to successfully deliver change in line with the agreed project timeline. 
• Manage the governance and assurance framework for delivering our website and CRM digital transformation programme. 
• Build and manage relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

1. Promote digitalfirst principles and best practice, and raise awareness of our work. 
2. Increase internal stakeholders’ understanding of the benefits and opportunities that digital approaches bring. 
3. Proactively identify opportunities to increase our digital capability and integrate digital into current and upcoming work. 

• Revise and deploy a performance assessment framework to track individual digital projects and ensure services comply with digital and data bestpractice standards. 
• Assess and report on Adoption UK’s digital and data maturity, ensuring compliance with data security standards. 
• Manage our external digital and IT partners, including contracts and performance monitoring. 

Essential criteria 

• A strong understanding of digital and technology trends, with experience implementing a Microsoft based technology stack based technology stack. 
• Experience in successfully delivering digital change projects. 
• Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and simply. 
• Experience of building relationships with, engaging, and influencing internal and external stakeholders at all levels. Able to engage effectively with both technical and nontechnical audiences. 
• Experience working at a senior level to deliver change or implement strategy. 
• Ability to work under pressure and respond quickly to changing circumstances and tight timelines. 

Desirable criteria 

• Experience of working in an organisation that uses agile development methodologies. 
• A strong understanding of the National Cyber Security Centre (NCSC) principles and approach, and of General Data Protection Regulation (GDPR) principles, audit, and compliance. 

Money Adviser 

Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 26th May 2026 & 15th June 2026

Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).

Closing date: 19th March

We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

About the Money Adviser Role

We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our  team and help us support people across the UK to tackle their debts and manage their money with confidence.

As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.

Your key responsibilities will include:

· Providing specialist money advice and support across multiple channels.

· Communicating with clients in a clear, supportive and empathetic way.

· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).

· Accurately maintaining client records and administrative processes.

· Collaborating with colleagues to ensure service quality and continuous improvement.

· Acting as an ambassador for us in all client and stakeholder engagement.

About You

Our ideal candidates will bring:

· Proven experience in a telephony customer service or advice role.

· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.

· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.

· Strong organisational skills and the ability to manage workload effectively.

· Resilience and the ability to stay calm in challenging situations.

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym (Birmingham)

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great money adviser (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

The Katie Piper Foundation is a small, national charity founded in 2009 by Katie Piper, a burns survivor. We exist to provide rehabilitation to survivors of life-altering burns and traumatic scarring.

This is a new and varied role where you will be responsible for the development of our supporter-led fundraising and challenge events portfolio, be involved in event management and administration and provide exceptional stewardship to maximise fundraising from supporters and donors. You will be part of a small but talented team full of passion for fundraising and this life-transforming cause.

This is a home based part time role. We welcome fexible working and will work with you to find a working pattern which suits us all. 

Working closely with the Corporate and Partnerships Manager and Communications and Storytelling Manager, you’ll amplify our reach, ensuring we can continue delivering life-changing rehabilitation services.

As our Fundraising Manager, you will take the reins in shaping and executing an ambitious annual fundraising plan. Your mission? To grow supporter-led fundraising income by spotting opportunities and championing third-party events that inspire our supporters. You’ll also craft an engaging, inclusive community fundraising plan, building a thriving network of supporters and empowering survivors to get involved, and support our events programme, including our annual carol concert.

But that’s not all. You’ll play a key role in driving diverse income-generating initiatives, ensuring the charity remains strong and sustainable. Your work will directly fuel our ability to offer vital therapy and rehabilitation, creating real, lasting change in the lives of survivors.

Find out more in the job pack and feel free to get in touch for an informal chat

Established in 1997, Jigsaw4u provide a range of services for children, young people and families experiencing complex social and emotional difficulties in SW London.

Jigsaw4u is a rewarding place to work with a supportive team environment.  Working for us offers the chance to make a real difference to the lives of children, young people and families.

We are seeking a proactive HR Operations Manager to join our Management Team.  This key role oversees HR and operational management, ensuring that our people, systems and processes support high-quality, impactful services.   

Jigsaw4u’s HR Operations Manager will oversee the day-to-day HR and operational management functions, supporting staff wellbeing, organisational development, compliance and high-quality service delivery.  This role is ideal for someone who thrives in a values-driven environment and is passionate about helping a charity maximise its positive impact on local communities.

Please refer to the Job Description and Person Specification attached for full details.

Applications will be reviewed on a rolling basis, and interviews may take place before the closing date.  We therefore encourage early applications, as the vacancy may close prior to the advertised deadline

Key Responsibilities

As our Website Lead, you will: 

• Oversee daily management, development and optimisation of the ICR’s main website — including content, SEO/AEO and technical improvements
• Work closely with internal partners to develop new pages, sections and features
• Lead a programme of ongoing content review and user training across the organisation
• Produce regular website analytics reports and deliver insight-driven recommendations
• Ensure consistent branding, accessibility and outstanding user experience
• Manage a Digital Communications Officer (job share, 1.2 FTE) and help recruit and line-manage a new Website Developer
• Plan and prioritise technical projects with our Digital Services (IT) team

About You

This is a fantastic opportunity for someone who combines technical understanding with creativity, editorial judgement and a passion for delivering exceptional digital experiences.

You’ll bring:

• Strong experience managing and publishing content within a CMS (Sitefinity experience is a bonus)
• A solid understanding of HTML and confidence working with developers and IT colleagues
• Experience overseeing the day-to-day running of a large website
• Skills in analysing website performance using tools like GA4, Google Tag Manager or Matomo
• Excellent organisational ability and the skills to manage multiple concurrent projects
• Strong written and verbal communication skills
• Experience managing or mentoring others (highly desirable)
• A proactive, collaborative approach to working across teams
• Optional but advantageous: experience with Adobe Creative Cloud tools, editorial content review, and training non-technical users

Senior Fundraising Manager (Major Giving)

Salary£49,321.55 per annum

LocationLondon/Hybrid

Weekly Hours35

The Vacancy

Job Title: Senior Fundraising Manager (Major Giving)

Location: London/Hybrid

Salary: £49,321.55 per annum

Weekly Hours: 35

Reference: YMC1095733

We seek a strategic and relationship-driven Philanthropy fundraising professional with a passion for making a difference to young people’s lives. If you thrive on securing transformational gifts and building meaningful connections with high-value donors,  then YMCA England & Wales has an incredible opportunity for you to shape and lead our Major Giving programme as our new Senior Fundraising Manager (Major Giving).

About YMCA England & Wales

YMCA England & Wales supports 83 local YMCAs, advocating for vulnerable young people by providing essential building blocks for a better life—like a safe home, guidance, friendship, and employment skills. We are committed to ensuring fairness and opportunity for all, and through our collective voice, we influence national policy and media to improve the lives of young people across the country.

Fundraising at YMCA England & Wales has three pillars:

• Fundraising for distribution through initiatives such as our RoomSponsor programme and national partnerships
• Fundraise to support YMCAs and fund our policy, campaign and research work, which changes the lives of young people
• Help YMCAs fundraise themselves by providing assets, propositions, and advice for local fundraisers.

The Role

As Senior Fundraising Manager (Major Giving), you will lead the development and implementation of an ambitious new Major Giving strategy to secure and maximise funds from high-net-worth individuals. Your focus will be on nurturing relationships with existing donors while identifying and engaging new prospects, driving initiatives including Giving Circles and Development Boards.

You will work closely with senior leadership, Trustees, and key stakeholders to craft compelling cases for support, aligning with YMCA’s ambitious new housing strategy and broader organisational goals.

Key Responsibilities

• Manage and grow a portfolio of major donors, developing tailored engagement strategies to inspire long-term support.
• Plan and execute donor stewardship activities, including bespoke events, face-to-face meetings, and personalised communications.
• Work with senior leadership and Trustees to build strong relationships with philanthropists and high-value supporters.
• Develop and deliver compelling proposals, impact reports, and updates to donors.
• Identify and research prospective major donors, developing strategies to engage them effectively.
• Implement YMCA’s ambitious Major Giving Strategy which projects an ever more important focus for this area.
• Oversee the Major Giving income and expenditure budget, providing accurate forecasts and performance reports.
• Collaborate with colleagues across fundraising teams to align strategies and maximise income opportunities.
• Ensure robust data management within the CRM database, adhering to GDPR and best practices.
• Work cross-functionally to develop new fundraising products and giving opportunities, ensuring high-value philanthropy is embedded across the organisation.

About You

We are looking for a highly motivated, strategic, and personable fundraising professional with a proven track record of securing major gifts. You will be confident in building relationships with high-net-worth individuals and passionate about delivering exceptional donor experiences.

You will have:

• Significant experience in major donor fundraising, with a track record of securing five- and six-figure gifts.
• Excellent relationship management skills, with the ability to engage and influence high-value supporters.
• Strong strategic thinking and planning skills, with experience in developing and implementing fundraising strategies.
• Exceptional communication and presentation skills, with the ability to create compelling cases for support.
• Budget management and forecasting experience, with a focus on data-driven decision-making.
• Experience working with senior stakeholders, including Trustees and senior leadership teams.
• Knowledge of philanthropy trends, donor motivations, and fundraising best practices.

Why Join Us?

• Be part of an ambitious and growing fundraising team, with the opportunity to shape and lead YMCA’s major donor programme.
• Work for a charity that makes a real difference in the lives of young people and communities across England & Wales.
• Enjoy a collaborative and supportive work environment, where your contributions are valued and celebrated.
• Competitive salary and benefits package, with opportunities for professional development.

If you are passionate about philanthropy and have the skills and experience to drive major donor fundraising at YMCA England & Wales, we would love to hear from you!

To apply: please submit your CV and a cover letter outlining your suitability for the role

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

The Membership Account Manager leads the development, delivery and growth of FareShare South West’s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region.

Membership Management

• Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries).
• Oversee member onboarding, service changes, cancellations and annual renewals.
• Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data.
• Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments.
• Coordinate member communications with the Communications Team to ensure a high-quality CFM experience.
• Use data and insight to track engagement, inform improvements and support retention.
• Manage the delivery schedule, including updates to food profiles, contact details and addresses.
• Support or cover the CFM Support Officer by writing orders for allocated members.

Membership Recruitment

• Research new markets and potential members by geography, sector, food use or organisational type, maintaining a database of prospects.
• Working with other FareShare network partners, and our delivery partner in Exeter, Exeter Food Action, identify and develop new members.
• Support the Head of Food & Community with recruitment campaigns, outreach, events and sector-specific engagement.
• Ensure a seamless onboarding process for all new members
• Document and report recruitment activity and progress of prospective members towards membership.

Membership and Community Development

• Support the development and introduction of new surplus food types (e.g., frozen, relabelled, catering packs) into the membership offer.
• Work with the Head of Food & Community to establish a refreshed, high-value membership service aligned to food supply, logistics capacity and community need.
• Contribute to the development and scaling of membership programmes across regions (e.g., Crisis Resilience Fund).
• Support delivery of the membership strategy, meeting budget expectations and ambitious growth targets.
• Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders.
• Assist in the compiling of reports for FSSW communications and Programme funding.

Team Management and Support

• Lead and develop team members, including recruitment, supervision, appraisals, wellbeing and professional development.
• Support the Head of Food & Community to develop a high performing culture across the membership team, working closely with teams in food, operations and volunteering.
• Support an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity’s mission.
• In line with FSSW’s growth and in working with the Operations Team, develop systems and procedures to ensure the efficiency and smooth running of deliveries, collections and systems.

Health, Safety and Compliance

• Ensure compliance with FareShare UK standards, Food Safety and Hygiene Regulations.
• Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities.

Person Specification
Essential

• Experience in account management, customer service or membership management.
• Strong relationship-building and communication skills, with confidence engaging diverse stakeholders.
• Ability to manage data accurately using CRM systems and apply insight to improve services.
• Highly organised, proactive and able to manage competing priorities in a fast-paced environment.

Desirable

• Experience in the charity, community, food redistribution or voluntary sector.
• Experience supervising or managing staff.
• Experience in outreach, recruitment or business development.
• Understanding of food safety, logistics or supply chain operations.
• Experience supporting organisational change or service development.
• Ability to represent an organisation professionally to external partners and networks.

This is an exciting and challenging opportunity for a senior fundraiser / income-generation specialist with the ambition to grow and diversify our income streams sustainably. As a member of the Senior Leadership Team, you will bring strategic planning and action to the income generation work needed to ensure that the charity can continue delivering, and increase the reach of, its life-changing support to Asylum Seeker and Refugee communities in and around Derby.

 

Key Skills and Attributes we’re looking for: 

• Demonstrable experience of significant income growth in a large charity through grants, tenders and/or major donors with pipeline development.
• Experience of motivating and inspiring team members to achieve high, sustainable performance in fundraising and communications.  
• Collaborative and skilled at working cross organisationally and building strong internal relationships.
• A proactive networker with the ability to work in true partnership with local organisations, including faith groups, corporate, local government and national funding partners, inclusive of major donors.
• Provides strategic leadership across the organisation, working jointly with the Chief Executive and Trustees to embed the charity’s ethos and values.

Operational responsibilities:

Income generation and external partnerships

• Hold overall accountability for income generation across trusts and foundations, statutory funding, corporate partnerships, major donors and community fundraising.
• Developer and deliver a statutory fundraising strategy to maximise income from government, NHS, lottery and public sector funders.
• Lead and write high-quality funding bids, working closely with the Senior Leadership Team and operational teams to shape compelling programme proposals.
• Oversee the management of the charity's current grant portfolio; ensuring grant applications and reports are delivered on time and in accordance with internal processes.
• Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in all fundraising and communication activity.

 

Leadership

• Provide inclusive, ambitious and supportive leadership to the Fundraising team, encouraging a culture of high performance, collaboration and learning.
• Champion strong collaboration between fundraising and other areas of the charity.
• Model Upbeat Communities values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture.
• Actively contribute as a member of the Senior Leadership Team, supporting organisational leadership and decision-making beyond fundraising.

· Provide clear, accurate and timely reporting to the CEO, and Board of Trustees, attending meetings as required.

Strategy & Development

• Working closely with the CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long-term partnerships.
• Contribute income generation expertise to support the execution of the charity’s strategic plan.
• Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio.
• Ensure fundraising propositions are compelling, evidence-led and clearly connected to Upbeat Communities impact, working closely with the Head of Delivery to reflect operational reality and participant need.
• Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making.

· Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate.

Networking & Partnerships

• Build and maintain strong strategic partnerships across statutory, community and private sectors, strengthening the profile and reach of the charity.
• Represent the organisation at networking events, conferences generating leads and expanding income opportunities
• Support the development of a joined-up Corporate Social Responsibility (CSR) offer, positioning Upbeat Communities as a key partner for corporate engagement.

 

Foundational Values

• Excels in emotional intelligence, building deep connections and mentoring others in emotional awareness.
• Embodies compassion in action, inspiring others to create a culture of care and community impact.
• Drives a culture of learning and excellence, mentoring others and integrating innovative ideas into practice.
• Leads with empowerment, creating opportunities and mentoring others to take ownership of their actions.

Person Specification:

Role Specific Competencies

• Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth in a large charity.
• Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors.
• Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising.
• Experience managing senior fundraisers or managers with responsibility for discrete income streams.
• Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment.
• Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally.
• Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees.
• Experience working effectively across an organisation and with senior leadership teams.
• Strong project management skills and ability to prioritise in a fast-paced environment.
• Sound knowledge of GDPR and the Charity Code of Fundraising Practice.

This is an exciting time for the Trust as we are in the second year of our ambitious NLHF funded activity plan.  You will be providing support for the volunteer journey from recruitment and onboarding, to role support across all areas of volunteer activity in the park.

This role will be key to supporting the ongoing development of our volunteering programme and ensuring that the correct processes are followed, volunteers and schools/learning groups have the information they need, resourcing is at appropriate levels and rooms, and equipment is booked as needed. 

You will work as part of the Content, Learning and Engagement team, line managed by the Senior Volunteering Manager.

The role is offered on a one-year fixed term contract with Crystal Palace Park Trust. Any extension is subject to funding.

This role is funded by the Lottery Fund as part of the partnership project between Crystal Palace Park Trust and the London Borough of Bromley.