Office administration jobs

Reporting to: CEO

Salary: Circa £35,000

Role Overview

This exciting opportunity places you at the centre of the charity’s day‑to‑day operations, helping to bring clarity, structure, and consistency . You’ll help create a smooth, professional environment where teams can do their best work. The role’s core purpose is to enable confident, efficient organisational operations by providing high‑quality executive support to the CEO and Senior Leadership Team, overseeing daily team and office functions, and ensuring strong information flow across the charity. This position reports directly to the CEO

Responsibilities include:

Executive & Leadership Support
• Provide proactive support to enable clear decision-making.
• Manage complex diaries and schedules with awareness of priorities
• Coordinate meetings, prepare materials, capture minutes, track actions and anticipate requirements
• Act as a trusted coordinator for the Senior Leadership Team and Board.

People, Office & Organisational Operations
• Lead people processes to support a positive, consistent culture.
• Oversee onboarding to ensure new starters feel welcomed and prepared.
• Maintain a professional, welcoming office environment.
• Define and continuously improve core operational processes.

Information Flow & Systems Ownership
• Manage the organisation’s Customer Relationship Management system (Donorfy), ensuring accurate and consistent use.
• Track actions and key information to support timely collaboration.
• Produce reports and summaries to support planning and decisions.
• Take a lead role in sharing  general organisational information on a regular basis toto maintain alignment.

Qualifications required

• Strong background in executive support, office management, or operations.
• Excellent diary and meeting management in fast‑paced, hybrid environments.
• Demonstrated efficiency — able to juggle multiple moving parts and deadlines
• Willingness to take ownership and be responsible for set tasks, activities
• End‑to‑end meeting coordination, including papers, minutes, and action tracking.
• Confident in engaging and supporting teams.
• Managing office processes, including onboarding.
• Skilled in Customer Relationship Management or similar systems, ensuring accurate organisational data.
• Able to produce clear, concise reports that support decision‑making.
• High proficiency with core office software and digital tools.
• Able to think ahead, spot issues and anticipate what’s needed.
• Experience working in busy, small, personable organisations with multiple stakeholders (e.g., trustees, office management companies).

Additional information

• 25 days annual leave (plus one additional day per year of service, up to five years). 
• Discretionary leave between Christmas and New Year. 
• Two employee volunteer days per year. 
• 5% employer pension contribution. 
• Interest-free season ticket loan. 

Interserve is committed to working cross culturally amongst the peoples of Asia and the Arab World; to see lives and communities transformed through encounter with Jesus Christ.

We are looking for a personable Finance Admin Assistant to join our small friendly team. You will carry out; 

• Various office and supporter database tasks as well as taking donations over the telephone from supporters 

• A range of daily core finance tasks such as accounting for daily receipts, Stewardship and other Charity Card donations. 

• Daily account reconciliations for bank accounts and manage all incoming enquiries from supporters and potential supporters 

You will need to have a passion for Interserve’s vision and mission as well as at least 2 years experience in a finance or administration role. Experience of using an accounting system or database and IT skills are essential, along with effective administration skills and the ability to handle confidential information sensitively. You should also possess a good standard of numeracy as well as accuracy with detailed spreadsheets. You should be able to work independently and as part of the Finance Team.

In return, our National Office offers a welcoming, prayerful community, with a commitment to supporting staff wellbeing and flexible working arrangements. 

Salary is £23,369.77 for 0.8FTE for 4 days per week (£29,212.21 FTE) .  The role is a hybrid between home and office working, with a minimum one day per week attendance at the National Office in Birmingham and further days for at least the first 6 month probationary period.

Interviews will take place at our National Office in Birmingham on Tuesday 17th March 2026 

Interserve is committed to safeguarding and promoting the welfare of children and adults at risk and expects all within the Interserve community to share this commitment. DBS certificates will be required for all workers. 

Please follow the link to our website for further application details.  Send a completed application form, CV, and covering letter.

We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.

Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.

You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities. 

This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.

Worldwide, the pace of Bible translation has never been quicker – a full Bible or New Testament translation is being completed at a rate of 2 a week and a record number of translation programmes are in progress! To help enable this fast-paced mission, we are seeking an organised and approachable HR Administrator to support our People team at Wycliffe.

Your role will give you exposure to a wide range of HR activities, including recruitment, onboarding, maintaining employee records, and supporting internal communications. You will help ensure that staff feel welcomed, supported, and well informed, and that our HR processes allow people to thrive at work. 

• Salary: £25,350-£27,350 (FTE) + benefits
• Location: Home based or the option of a desk at our office in Oxford.
• Hours: Part-time (0.6 FTE – 22.5 hours per week).  Fixed-term contract ending 30 September 2026. Please note that while this post is offered on a fixed-term contract basis, there is the potential for the role to become permanent.
• Closing date: Tuesday 17 March at 9am
• Interview date: Interviews will be held in Oxford on Monday 23 March

Key responsibilities:

• Recruitment and Onboarding Administration;
• Employee Records and Documentation;
• Internal Communications;

*More detail can be found in the job pack.

Benefits include:

• 33 days’ annual leave, including bank holidays
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

​It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.

Casework Administrator

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?

The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!

Position: Casework Administrator

Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: Starting salary £28,831

Contract: Permanent

Closing Date: 10:00am, 02 March 2026

Interviews: Weeks commencing 7th April and 13th April

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

About the Organisation

Join an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

Training will be provided and you will also be assigned a mentor to help you understand the needs and demands of the role.

Full details of the job and person specification can be found once you click to apply, along with more information about what it’s like to work at the OIA.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

About You

You will:

Have good analytical and administrative skills.

Excellent oral and written communication skills.

A general understanding of complaints handling and customer service experience including dealing with a volume and variety of telephone enquiries would be beneficial.

The charity values diverse backgrounds, life and work experiences, and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds. In particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk. 

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Permanent,| Full Time | Circa £35,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

About the Role
We’re looking for a proactive, highly organised Executive Assistant to support to the Director of Fundraising and Director of Strategy & Impact. You’ll manage complex schedules, coordinate meetings and committees, prepare key documents, and support strategic projects.

This is a role for someone who thrives on responsibility and variety. You’ll:

· Act as secretary for key committees, preparing agendas and taking minutes.

· Liaise with senior stakeholders internally and externally.

· Ensure smooth communication across the organisation.

· Have the opportunity to volunteer for events, meet with beneficiaries and visit RAF Stations.

What We’re Looking For

· Exceptional organisational and communication skills.

· Ability to take initiative whilst providing timely and consistent support to Directors.

· Ability to manage multiple priorities with discretion and professionalism.

· Confidence engaging with senior internal and external stakeholders.

Additional Information

· Standard DBS check required.

· Must have the right to work in the UK.

How to Apply
Please submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Wednesday 11th March 2026, 5:00pm

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Working as part of our friendly Operations Team, you will undertake a range of administrative and support duties to ensure the smooth running of Citizens Advice Southwark. The post holder will be office-based working between our Peckham and Walworth sites according to operational needs, and at other locations within the Borough of Southwark.

You will need:

• Experience of providing administrative support in a busy organisation and ability to maintain office systems
• Good knowledge of Microsoft office programs and a willingness to learn and use other software packages as needed
• Ability to work on own initiative to organise and prioritise work to meet deadlines
• Excellent written communication skills to produce correspondence, reports, minutes and publicity materials
• Good interpersonal skills and the ability to relate to a wide cross section of the public.
• An understanding of and commitment to the Aims and Principles of the Citizens Advice Service including the service’s Equal Opportunities policies

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Closing Date: 9.00 am Monday 9th March 2026

Interviews: Thursday 12th March 2026

We are looking for a dedicated and experienced Operations Manager to join our team in a pivotal leadership role. This is a fantastic opportunity to combine practical problem-solving with team management; ensuring we continue to run smoothly and support the highest quality of care and education for our children and families.

Since 1985, Easton Community Children’s Centre (ECCC) has been at the heart of our community, offering exceptional early education for children. Since 1999 we’ve operated out of our building off Russell Town Avenue, between Easton and Lawrence Hill. 

Key Information:
Salary: £39,550 (initial band) - see additional excellent benefits below!
Hours: 37.5 hours per week (Permanent Contract)
Location: Easton Community Children’s Centre, Bristol

Application deadline: 8am Monday 16 March 2026.

More about the role:
The Operations Manager is a hands-on position responsible for line-managing operational staff (Office Manager, Kitchen Team, Cleaners), overseeing facilities, leading on health and safety, and managing budgets for operational areas.

For full details please see the attached recruitment pack + application form - both attached below!  Our contact details are in the application pack if your questions aren't answered by reading it. 

Who are we looking for? 

We’re looking for a reliable team player, who can keep things running smoothly and can lead by example. Your experience in operational roles in other organisations will have developed your eye for detail, problem solving skills, and understanding of good processes.

You are adaptable, and comfortable moving from leadership and planning to practical and administrative tasks with the same positive attitude. You’re a people person with experience managing a team, overseeing building management, and running HR processes.

We’re looking for someone who can uphold our inclusive culture, and set high standards across the organisation. We have a dedicated and diverse team and supporting them to thrive will be a key part of this job. 

If this sounds like you, we’d love to hear from you!

You’ll be working closely with our Co-Director of Operations (Henri) and our experienced Office Manager (Naomi). There’s scope to focus your duties to focus on your interests and where you can add the most to our team. 

You don’t need to have worked in Early Years or in a charity or non-profit organisation before, but you’ll be excited by the opportunity to make a practical difference to the lives of children and families in our community. 

Not sure you tick every box? We’re interested in your experience, judgement, approach and motivation, so if you think this might be the role for you anyway, please do still apply or get in touch to discuss. Note that you are not required to hold any early years qualifications for this post. 

Many benefits including:

• Reduced Working Week: We finish at 1:30pm on Fridays.

• Generous Annual Leave: Over 7 weeks off each year, including a guaranteed 2-week break in December.

• Fair Pay: We’re a certified Living Wage Employer, with annual pay reviews.

• Generous Benefits: Enhanced pension scheme (5% employer contribution, 3% employee), anniversary pay bonus, enhanced sick and maternity pay, and employee discounts.

• Family Discount: A 30% discount for your own children at ECCC.

• Wellbeing First: Access to a health cash plan and an Employee Assistance Programme.

• Delicious Perks: Free meals and snacks prepared by our in-house chef.

• Diverse & Inclusive: Work in a culturally rich setting where your unique perspective is valued.

• Community Impact: Be part of a charity that adapts quickly to meet the needs of children, families, and staff.

• Career Growth: Ongoing professional development, training, and clear progression opportunities.

• Supportive Environment: flu jab, on-site parking, and time off in lieu for meetings and training.

About you

We are seeking an organised and reliable Workforce Project Administrator to support the delivery of the College’s Workforce Strategy. You will provide administrative support across workforce projects, including coordinating meetings and events, maintaining accurate records and trackers, and supporting stakeholder and member engagement activities, whilst effectively managing multiple tasks and priorities. With experience in project administration, stakeholder support and digital systems, you will have a proven track record of delivering high-quality administrative outputs that support effective project delivery. Success in this role requires strong organisational and communication skills, attention to detail, the ability to work collaboratively, and confidence working with data, websites and digital communications.

About the College

The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.

The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.

The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.

Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.

The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.

Interviews currently scheduled to take place on Wednesday 11 March 2026 onsite.

We reserve the right to close the position early if we receive a large number of suitable applications

Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world.

We’re looking for a Senior Research Grants Officer to play a key role in delivering and strengthening our research portfolio spanning translational and clinical research. You’ll lead on the coordination and delivery of the Transformational Research Awards Scheme, support clinical trial review processes, and oversee a portfolio of active grants to ensure funding decisions and post-award management are rigorous, transparent and strategically aligned.

You’ll also play an important part in strengthening how we fund and manage research. From supporting the implementation of a new Grants Management System to refining processes and providing expert guidance to researchers, committee members and senior stakeholders, you’ll help ensure our investment delivers maximum impact. If you bring strong biomedical knowledge, grant administration experience and a passion for driving progress for people affected by blood cancer, we’d love to hear from you.

This is a hybrid role with regular anchor days in our London office, alongside attendance at key meetings, conferences and team events throughout the year.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

The Role of Diocesan Housing Surveyor

We are looking for someone who can work alongside the Diocesan Property Manager, and Property Officer, to assist in the management of the Clergy Housing stock comprising of 160 houses across Coventry and Warwickshire.

The main responsibilities of the of Diocesan Housing Surveyor

 are:

• Inspect Clergy houses and assess repairs and improvements necessary in compliance with Coventry Diocese Clergy Housing Standards.
• Implement the recommendations of the property reports.
• Arrange property inspections and implement the required works with the agreement of the Property Manager.
• Arrange stock condition surveys.
• Address reactive repairs and ensure works are undertaken and completed in accordance with the Housing Standards.
• Prepare schedules of work and cost budgets, agree these with the Property Manager before tendering to approved contractors.

What we are looking for in a Diocesan Housing Surveyor:

· Driving Licence with access to own car

· Previous experience of managing small works contracts

· Working knowledge of residential building defects and their resolution

· Proven awareness of health and safety with regard to building management and works contracts.

· Being responsible for the day-to-day maintenance of properties whilst remaining within budgetary and time constraints

· Degree Level or relevant experience commensurate to the role

· Evidence for continuing professional development.

· Familiarity using a modern Property Management software package.

This post reports to the Property Manager and is based in the Diocesan Offices in Coventry.

Interviews will be held on 24 March at the Diocesan Offices in Coventry

Since our conception in 2004, parkrun has evolved into a global social movement with a vibrant and inclusive community at its core. As of 2024, we have recorded over 100-million instances of walking, jogging, running, and volunteering.

Our mission is to transform lives by empowering people to be active, together, outdoors in their local community; and to protect parkrun for the generations to come. Each and every weekend, we deliver free, weekly timed events that people of all ages and backgrounds can join in. By tackling barriers to participation, we encourage communities to come together and embrace regular physical activity.

Now in its 21st year, parkrun spans over 2,700 locations in 23 countries with more than 11 million people registered, and counting. 

And we have really only just begun.

Brief role description:

This job acts as a ‘secretariat’ function for the Global Board, sub Committees and Senior Leadership Team, ensuring the timely preparation of agendas, collation and circulation of papers, minuting meetings and managing action points.  This role also supports the recruitment and annual evaluation of trustees, the management of terms of office and any association board administration.

The Executive Assistant & Board Administrator will also provide executive assistant support to the CEO including diary management, logistics and travel, as well as supporting office management and the administration of SLT, staff and volunteer meetings, events and off sites.

Main responsibilities:

• Deliver high quality, timely administrative support to the Board and sub-committees, working with the CEO, Head of Governance and Board and Committee Chairs. Provide exemplary executive and administrative support to the CEO to ensure the management of diary commitments, travel, schedules and workflows.

• Provide organisational and logistical support for key management meetings including SLT, Global Townhalls and other meetings, including effective management of forward work plans, agendas and actions.

• Provide support and coordination of meetings, agendas and action points as necessary with other key strategic projects across the organisation as the need arises.

• Keep records relating to work activities and be able to use this swiftly to produce meaningful management information that can inform the organisation’s decision-making.

• Creation and delivery of engaging reports, presentations, and activities for different internal audiences (from front-line staff to director/CEO/board level, as well as for external stakeholders).

• Lead or collaborate in the organisation of team off sites, events or away days including travel, accommodation, diary management, taking/distributing meeting notes/actions and the coordination and provision of support documents (e.g. files, reports, minutes, meeting papers).

• Support subsidiary boards as needed with  minute taking, governance support and reporting.

Essential experience requirements:

• Significant experience of providing high level executive support to a CEO or Director

• Experience of minute taking and governance administration and/or Board Secretariat

• A track record of managing event or meeting logistics 

• Experience working independently and as part of larger teams

• Experience working with confidentiality and discretion

• Able to undertake a mixture of duties to a consistent high standard

Desirable experience requirements:

• Experience in the third sector

• Experience of Office Manager duties & responsibilities

Most relevant skills:

• Attention to Detail: Able to process detailed information effectively and consistently

• Demonstrate high levels of discretion and confidentiality

• Organisation: Able to determine goals and priorities and to accurately assess the actions, time and resources needed to achieve those goals

• Priority Management: Able to manage multiple projects and campaigns simultaneously and work to tight deadlines

• Adaptability: Able to easily adjust to changing circumstances and a growing organisation

• Able to use a variety of IT systems and tools, such as Google workspace

• Communication: Able to talk and work with people at all levels of seniority in a professional and mature manner, with sensitivity and diplomacy, across the whole parkrun network; and be confident in producing effective written communications

• Initiative: Able to be proactive, take initiative and take steps to improve ways of working seeking support where necessary

• Demonstrate a growth mindset, with a desire to improve and learn new skills.

About Urban Design Group

The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive. 

About the Role

As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.

Key Responsibilities:

Membership Services

• Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.

• Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.

• Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.

• Coordinate specific membership categories, including:

  • Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.

  • Corporate Memberships – processing applications and setting up webpages.

  • University Memberships – coordinating with course leaders on journal distribution.

  • Subscription Bureau Memberships – managing arrangements with external providers.

• Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.

• Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.

• Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.

• Maintain a high standard of customer service, ensuring members feel engaged and valued.

Administration

Provide general administrative support for the UDG team as required including:

• Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:

  • Scheduling meetings, preparing agendas, and circulating papers.

  • Producing concise, action-oriented minutes.

• Promptly process recruitment advertisement requests, including website postings and invoicing.

• Carry out routine updates to the UDG website, including the Urban Design Directory.

• Coordinate the scheduling for of activities, meetings and events.

• Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.

• Proactively identify opportunities to streamline administrative and membership processes.

Events

• Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.

• Provide basic technical support for online and hybrid events to ensure smooth execution.

Team working and collaboration

• Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.

• Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.

• Take a hands-on, flexible approach within a small team.

Person Specification

• Essential Experience

  • Proven track record of delivering excellent customer service.

  • Experience managing memberships, databases or similar systems.

  • Experience facilitating and supporting committees and/or working groups.

• Essential Knowledge and Skills

  • Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.

  • Confident maintaining and interpreting membership data.

  • Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.

  • Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).

  • Attention to detail and accuracy

• Personal Attributes

  • Excellent communication and interpersonal skills (both written and oral).

  • A professional, friendly and customer-focused approach.

  • A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.

  • Highly organised with a proactive, resourceful, and solution-focused mindset.

  • Ability to work independently, take the initiative, and manage workload effectively.

  • Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.

• Desirable Criteria

  • Experience coordinating events, including logistical planning and participant management.

  • Experience working in a professional or membership organisation.

  • An interest in urban design, architecture, or the built environment

  • Comfortable working as part of a small, hands-on team.

• Other Requirements

  • Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).

  • Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).

  • Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.

What We Offer

• Flexible Working: This is a flexible, hybrid role that is mostly home-based and requires only one day per fortnight in the office (to be agreed). However, please note the role will require attendance at occasional in-person events, which take place in the evening and (infrequently) at the weekend.
• Holiday: Generous holiday entitlement of 28 days (pro-rata for part time employees), plus bank holidays and Christmas closure.
• Competitive Salary: £32,000 per annum (pro rata).
• Supportive Team Environment: Work with a small, friendly and motivated team that values creativity, collaboration and new ideas.

William Cadbury established this charitable Trust in 1923 to support the health and wellbeing of the people of Birmingham. Over a century later, we continue his mission with the same dedication, guided by values that shape how we work:

• We care deeply
• We speak honestly and listen openly
• We do the right thing, always

We are looking for an organised, reliable and enthusiastic Administrator to join us for 5 hours per week. This role offers a unique opportunity to support a historic Trust that makes a real difference in Birmingham and the West Midlands.

About the Role

You will be based in our well-equipped office and work with our bespoke grants management system, which automates routine tasks. Key responsibilities include:

• Responding to queries from potential applicants.
• Processing grant applications received by post and via our website.
• Administering the small grants programme, including sending cheques and notifying applicants.
• Preparing papers and agendas for trustee meetings twice yearly, attending meetings, taking minutes, and processing grant decisions.
• Reconciling the cash book with the bank record and chasing outstanding receipts.
• Liaising with the Trust accountant and auditor to support the annual report and accounts.
• Visiting selected applicants and reporting back to Trustees.
• Completing the Charity Commission annual return.

You’ll be someone who:

• Is reliable, organised, and pays attention to detail.
• Can work independently but values collaboration and team support.
• Embodies our values in everything you do; caring deeply; speaking honestly and listening openly and always doing the right thing.

Why Work with Us

• Join a historic, respected Trust that ranks among the top 300 grant-making trusts in the UK.
• Be part of a values-driven environment where your work has a real impact.
• Flexible, part-time role with meaningful responsibilities.

Job Specifics

This role is based on a 5 hour working week with occasional additional paid hours to facilitate site visits and to prepare for and attend the half yearly trustee meetings.

Salary is £30,000 per annum (pro rata).

Office location: Selly Oak, Birmingham.

Holiday: 28 days (pro rata).

Application

If you share our values and can bring your enthusiasm, organisation skills and reliability to our Trust, please send a copy of your CV and a short covering letter to help us get to know you by the 23rd March.

We will be holding interviews during the week commencing the 13th April at our office in Selly Oak, Birmingham.