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We are recruiting for a Refuge Worker to join our team in Athena, Lewisham; the scope on this job involves….
Job Title: Refuge Worker
Location: Athena, Lewisham
Salary: £28,104 per annum
Contract type: Fixed-term (until December 2025), Full-time
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Refuge Worker, you will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours on call rota.
Closing date: 9am on 22 April 2024
Interview date: 29 April 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Size: 101 - 500
Thank you!
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're on the lookout for a dedicated Customer Fulfilment Advisor to become a part of our dynamic Customer Support team. If you’re passionate about making a difference and have a knack for organisation and communication, we want you!
About the Role:
As a Customer Fulfilment Advisor, you’ll be the backbone of our customer service operations. Your day-to-day tasks will include:
- Efficiently handling incoming and outgoing post.
- Distributing materials to support our fundraising efforts.
- Managing stock levels to ensure we’re always ready to meet our supporters’ needs.
- Adhering to cash handling, GDPR, and PCI compliance procedures.
- Actively contribute to the enhancement of customer service activities, systems, and processes.
Working Arrangements
This is a six-month fixed term contract, covering an internal secondment.
This role is full-time, office-based position located at our Birmingham office (B37 7YE).
About You:
- You have prior administration experience and are proficient with Microsoft Office.
- You’re familiar with cash handling, GDPR, and PCI compliance.
- Your communication skills are top-notch, allowing you to sensitively interact with our supporters and customers.
- You possess an eagle eye for detail, ensuring all our acknowledgement letters are perfect before dispatch.
- You’re target-driven, proactive, and can manage your workload independently.
- Your time management skills are impeccable, and you can adapt to the fast-paced nature of our work environment.
This role is crucial to maintaining the high standards of service provided by our wider Customer Service Team.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
Interviews may be held during the advertising period or shortly after the close date. Please note interviews will be held over Microsoft Teams.
Thank you!
The Hammersmith and Fulham service comprises of one high support hostel and two medium support hostels, housing 24 people experiencing mental ill health who may also have other complex support needs including substance use and offending behaviour or who may present with behaviours which can challenge.
About the role:
The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. The Project Worker will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.
The projects provide support 24 hours a day and are staffed by a Night Concierge and Project Workers, this requires regular weekend working. All work undertaken will be in line with planned support. Staff are responsible for making sure that clients are actively involved in the process and that the support offered is full and holistic.
About you:
- Demonstrable experience of working with people experiencing mental health problems and other complex needs.
- A demonstrable understanding of Mental Health Legislation and how it can be applied.
- A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
- A working knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses.
- A demonstrable understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion.
- A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
- A proven ability to create and deliver SMART action plans with clients through high quality risk and needs assessment.
- A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payment.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 28th April at midnight
Interview Date: Wednesday 8th May via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.