• Are you looking for volunteer roles ?

    Go to volunteering section

119

Product management jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Citizens Advice Liverpool, Liverpool (On-site)
Trainee £27,097 - Qualified Specialist £30,107
Posted 6 days ago
Closing tomorrow
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£54k per year
Posted 3 weeks ago Apply Now
Closing in 5 days
Youth Realities, London (Hybrid)
£27,000 - £28,840 per year
Posted 2 weeks ago
Public and Commercial Services Union, London (Hybrid)
Starting salary £63,279 rising to £72,098 (London) £58,877 to £67,689 (Region) in annual increments
Posted 6 days ago
University of East Anglia, Norwich, Norfolk (Hybrid)
Starting salary from £31,236 per annum, dependent on skills and experience, with an annual increment up to £37,694 per annum.
Posted 1 week ago
The King's Trust, Leeds (Hybrid)
£23,672.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted 5 days ago
Closing in 5 days
Impetus, London (Hybrid)
£34,873 per year (pro rata £20,924 per annum based on 22.5 hours per week)
The Research and Evidence Officer is a new and exciting role at Impetus, an organisation at the forefront of youth policy.
Posted 4 days ago
Wallace & Gromit's Grand Appeal, Bristol (On-site)
£46,000 per year
The Grand Appeal is seeking to strengthen financial leadership across the organisation and its subsidiary activities.
Posted 5 days ago
Closing today at 23:30
The Royal Marsden Cancer Charity, Chelsea (Hybrid)
£31,000 - £33,500 per year
Join us a PR and Communications Officer at The Royal Marsden Cancer Charity
Posted 6 days ago Apply Now
Page 8 of 8
Liverpool, Merseyside (On-site)
Trainee £27,097 - Qualified Specialist £30,107
Full-time
Permanent
Job description

About the Role

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

For a trainee post, this role would suit applicants with:

  • At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
  • Experience of achieving performance and quality targets/KPIs.
  • An ability to work independently without close supervision and collaboratively as part of a team.
  • Experience of listening and questioning with an ability to manage challenging situations.
  • Commitment to training and achieving full targets and quality requirements within a 3-month period.

Requirements

Person Specification:

  1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.

You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.

  • OR for a trainee - at least 6 months’  experience of delivering excellent customer service in a regulated  environment such as banking, insurance, or a contact centre.

2. Experience of achieving  performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4.Effective oral and written communication skills.

5.Numerate to the level required by the tasks.

6.IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

7. Ability and willingness to work as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Organisation
Citizens Advice Liverpool View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 26 February 2026
Closing date: 28 March 2026 at 23:30
Tags: Advice / Information, Advocacy, Energy, Social / Support Work