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Birmingham, West Midlands (On-site)
£10,092 per year (£25,231 FTE)
Part-time (15 hours per week (weekend))
Permanent
Job description
The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.
We are a leading provider of mental health services in Birmingham and the West Midlands.
As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.
The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about Birmingham Mind services and external partner agencies.
You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.
The helpline is a 7 day a week service open 9am -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.
You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position, we would like to hear from you.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Tuesday 21st April 2026
Interviews will take place on Tuesday 5th and Wednesday 6th May 2026
Organisation
Posted on: 07 April 2026
Closing date: 21 April 2026 at 13:38
Job ref: NTX1191030
Tags: Customer Service, Mental Health
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West Midlands (On-site)
£25,836 (£12,918 pro rota) per annum
Part-time (15 and 18.75 hours per week)
Permanent
Job description
Accounts Assistant
£25,836 (£12,918 pro rota) per annum
Birmingham (hybrid working)
Part-Time (ideal for candidates looking to work between 15 and 18.75 hours per week)
Permanent
The role will be 40% office based but days may be flexible after the initial training period
Our client has an exciting opportunity for an Accounts Assistant (PT) to support in financial, and administrative services within the Association’s Finance Department to ensure effective, efficient and accurate financial and administrative operations. You will be primarily responsible for supporting purchase ledger activities including purchase invoice input, managing supplier statement reconciliations and processing banking activities such as BACS and petty cash, but with the requirement to cover sales ledger and other cash book activities when necessary. Meticulous and thorough, you will ensure that input details are accurate and assist in the preparation of reports as required.
With a proven background in a similar finance role, you will be experienced in processing invoices and payments and will be able to demonstrate good numeracy and analytical skills. A competent Excel user, you will be an exceptional communicator with a professional telephone manner and the confidence to liaise effectively with other areas of the business and suppliers. It would be beneficial if you are AAT qualified or are studying to obtain the qualification (we will provide support to study for AAT Level 3). This role would suit someone who can work collaboratively, prioritise effectively and meet deadlines without compromising on quality.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Candidates must have the right to work in the UK for a minimum of 12 months. Our client is not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Their people are key to the success of the organisation and they are recognised as both a Mindful Employer as well as achieving gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.
The closing date for applications is 10th April 2026
Interviews and Technical test to take place on 23rd April 2026
Organisation
Posted on: 27 March 2026
Closing date: 10 April 2026 at 23:30
Job ref: NTX1189095
Tags: Administration, Accounting, Accounts Payable, Data Entry, Mental Health
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