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Closing in 7 days
Harris Hill Charity Recruitment Specialists, Remote
£14.80 - 14.80 per year
Posted today Apply Now
Brooke, Central London (Hybrid)
£15,000 per annum (based on £25,000 per annum FTE)
Posted 3 days ago

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Closing in 3 days
Prospectus, Greater Manchester (On-site)
£14.34 per hour (+ holiday pay and expenses)
Posted 2 weeks ago
Page 1 of 1
Job description

Customer Service Officer

£14.80 per hour | 26 hours per week | 6-week temporary contract | Fully Remote

We’re recruiting on behalf of a purpose-led organisation for an organised, compassionate Customer Service Officer to join their team on a six-week temporary contract.

This fully remote role is ideal for someone with strong customer service and administration skills who enjoys helping people and keeping processes running smoothly.

The role

You’ll be a key point of contact for families and professional referrers, providing support by phone and email.

Key responsibilities include:

  • Responding to enquiries and providing clear advice and guidance.

  • Processing applications and maintaining accurate records.

  • Supporting customers through application and booking processes.

  • Liaising with suppliers regarding bookings, amendments and cancellations.

  • Handling complaints and incidents professionally.

  • Providing general administrative and operational support.

About you

You’ll have experience in customer service, administration or operations, with:

  • Excellent written and verbal communication skills.

  • Strong attention to detail and organisational skills.

  • Confidence managing multiple priorities and challenging conversations.

  • Good Microsoft Office skills, particularly Excel.

  • A calm, empathetic and solutions-focused approach.

Experience in the charity, public, voluntary or travel sectors, along with knowledge of GDPR or safeguarding.

What’s on offer?

  • £14.80 per hour

  • 26 hours per week

  • 6-week temporary assignment

  • Fully remote working (occasion travel to London)

  • A rewarding role where your work will make a genuine difference.

If you’re looking for a flexible, remote customer service role with real purpose, apply online today I would love to have a conversation with you!

Organisation
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 14 August 2026
Closing date: 21 August 2026 at 11:59
Job ref: JOB-43317
Tags: Administration