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Customer Service Officer
£14.80 per hour | 26 hours per week | 6-week temporary contract | Fully Remote
We’re recruiting on behalf of a purpose-led organisation for an organised, compassionate Customer Service Officer to join their team on a six-week temporary contract.
This fully remote role is ideal for someone with strong customer service and administration skills who enjoys helping people and keeping processes running smoothly.
The role
You’ll be a key point of contact for families and professional referrers, providing support by phone and email.
Key responsibilities include:
Responding to enquiries and providing clear advice and guidance.
Processing applications and maintaining accurate records.
Supporting customers through application and booking processes.
Liaising with suppliers regarding bookings, amendments and cancellations.
Handling complaints and incidents professionally.
Providing general administrative and operational support.
About you
You’ll have experience in customer service, administration or operations, with:
Excellent written and verbal communication skills.
Strong attention to detail and organisational skills.
Confidence managing multiple priorities and challenging conversations.
Good Microsoft Office skills, particularly Excel.
A calm, empathetic and solutions-focused approach.
Experience in the charity, public, voluntary or travel sectors, along with knowledge of GDPR or safeguarding.
What’s on offer?
£14.80 per hour
26 hours per week
6-week temporary assignment
Fully remote working (occasion travel to London)
A rewarding role where your work will make a genuine difference.
If you’re looking for a flexible, remote customer service role with real purpose, apply online today I would love to have a conversation with you!
Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)
Are you passionate about helping us generate income for a great cause? If so, we are looking for a highly organised individual who can support our Legacies and Communities teams with their administration and records.
The Fundraising Administrator will play a pivotal role in the team. As a first point of contact for supporters, you will be responsible for helping us deliver an excellent stewardship experience by handwriting ‘thank you’ notes, updating the database with supporter interactions and pulling reports, along with other administration tasks. This is our largest area of income at Brooke, and making sure we get the best from our supporters is vital to securing our future success.
This role is part-time (21 hours a week), and we are ideally looking for someone able to spread these hours across 5 days (Mon-Fri).
About you
This is an exciting opportunity for someone to gain experience in a fast-moving and dynamic team. We are an ambitious international charity, and you will need excellent organisational and time-management skills to thrive. You will have a passion for animal welfare, a strong ‘can do’ attitude and a keen eye for detail.
You will be joining a friendly and passionate Legacy and Community Engagement team at a really exciting time for Brooke.
If you are interested in the role and meet the criteria, we will look forward to hearing from you.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25, as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing date: 24th August 2026 (we may close this advert early if we receive a large number of applications)
How to apply
For more information and to apply, please click on the Redirect button.
Location: Manchester
Hours: Full-time
Contract: Temporary, 3-months
Pay: £14.34 per hour, with travel and work expenses covered (+ holiday pay)
DBS: Enhanced DBS required
We are delighted to be supporting The Children's Society in their search for a Parenting Worker to join their Missing Team in Manchester. This is an exciting opportunity to support parents and carers of children and young people who are at risk of, or have experienced, missing from home episodes, helping families navigate complex challenges and improve outcomes for vulnerable young people.
This is a rewarding role for someone with experience working with families and a strong understanding of safeguarding, exploitation, and the challenges faced by young people at risk. You'll work closely with parents and carers to build confidence, improve family relationships, and provide practical support, education and advocacy.
Please note this role will be subject to an enhanced DBS check due to unsupervised contact with vulnerable children and young adults. You will also require a current, clean driving licence and access to your own vehicle.
Key Responsibilities for this role include:
To be considered for this position, you should possess:
Desirable:
If you're looking for a meaningful role where you can make a genuine difference to the lives of children, young people and their families, we'd love to hear from you.
CVs will be reviewed on a rolling basis, so if you're interested in the role, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Manchester
Hours: Full-time, 35 hours per week
Contract: Temporary, 3 months
Pay: £14.34 per hour, with travel and work expenses covered (+ holiday pay)
Start Date: ASAP
Prospectus is delighted to be supporting a national children's charity in their search for a temporary Project Worker to join their team.
This is an excellent opportunity for an experienced and passionate professional to utilise and refine their skills in a meaningful role, contributing to the best possible outcomes for young people in need of support.
Please note this role will be subject to an enhanced DBS check due to unsupervised contact with vulnerable children and young adults. You will also require a current, clean driving licence and access to your own vehicle.
Responsibilities:
Requirements:
CVs will be reviewed on a rolling basis, so if you're interested in the role, please apply ASAP with your CV in a Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.