Jobs
Location: Onsite in South Kensington - Minimum 4 days a week
Hours: Full Time
Contract: Temporary (3 months, with the potential to become permanent)
Pay: £16.44 per hour (plus holiday pay)
Start Date: ASAP
Prospectus is delighted to be supporting an impactful and independent cancer research foundation in their search for a highly organised and proactive Administrator. This role will support operationally across all aspects of administration, including digital administration such as supporting with social media marketing content.
Responsibilities:
- Provide strong general administrative support to the team, including correspondence, preparing presentations and reports, scheduling, and document management.
- Maintain excellent administrative control, particularly through advanced use of Excel for tracking, follow‑up, monitoring donor engagement, and reporting.
- Assist with data entry, management, and reporting using Salesforce and Excel.
- Support with the organisation and management of volunteers.
- Manage the prizes side of the organisation’s gala events, ensuring accurate tracking, coordination, and administrative oversight.
- Contact donors and carry out structured follow-up, ensuring meticulous Excel-based tracking and data accuracy.
- Maintain organised records and support ongoing project coordination as required.
- Create and edit visual content (images, presentations, social media posts) using Canva, Photoshop, or similar tools.
- Aid the management of social media channels (Instagram, LinkedIn, and Facebook), including content scheduling and monitoring engagement.
- Draft basic copywriting for posts, announcements, and newsletters.
Requirements:
- Strong administrative experience, with excellent attention to detail and accuracy.
- Advanced Excel skills, particularly for tracking, donor follow-up, monitoring, and reporting.
- Ability to prepare polished and professional presentations.
- Experience with Salesforce (desired).
- Social media management experience, including copywriting.
- Confidence using relevant systems (Microsoft 365, Photoshop/Canva, and Salesforce).
- Excellent written and interpersonal communication skills.
- Recent experience in a relevant role, ideally within the charitable or not‑for‑profit sector.
This is an exciting opportunity to utilise your administrative and organisational skillset to support a collaborative team and help make a meaningful difference.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
The Role:
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
Your responsibilities will include:
- Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
- Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
- Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
- Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
- Working closely with colleagues across the organisation during key fundraising periods
- Liaising with suppliers and managing equipment used for in-house donation processing
- Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
- Being flexible to support fundraising events (e.g. London Marathon)
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
You’ll bring:
- Experience using CRM and income processing systems within a charity environment
- Strong written and verbal communication skills
- The ability to work independently while thriving as part of a small, collaborative team
- A commitment to continuous learning and personal development
- A genuine belief in the mission, values and impact of the organisation
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
Interested?
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.