Service support assistant jobs

Policy Manager x2
£45,864 per annum plus excellent benefits
London (Hybrid – minimum 40% office-based in Central London)
35 hours per week, full-time
Fixed-term (9–12 months maternity cover)

The Royal College of Paediatrics and Child Health (RCPCH) is seeking two experienced Policy Managers to join our Health Policy team to provide maternity cover. This is a rare opportunity to play a key role in shaping national child health policy and influencing decision-makers across England and the wider UK.

Reporting to the Head of Health Policy, you will work with College Officers, policy committees, experts and external stakeholders to identify, analyse and deliver a wide range of child health policy projects and activities. You will lead policy development using research, evidence and horizon scanning to inform outputs and support the College’s influencing work.

These are high-visibility roles covering priority areas including prevention, child health inequalities, child protection and children’s rights. You will be recognised as a subject expert in your policy area(s) and will work collaboratively across the organisation and externally to maximise impact.

Key responsibilities include:

• Leading the development of evidence-based policy to influence the child health agenda in England, working with devolved nations colleagues on UK-wide issues
• Horizon scanning and monitoring emerging developments in child health policy to inform strategy and planning
• Producing consultation responses, briefings, analysis and policy reports
• Delivering policy projects using strong project management, matrix working and time-bound working groups
• Building and managing relationships with stakeholders across government, academia, charities, professional bodies and the health sector
• Representing the College externally at meetings, events, conferences and policy forums
• Supporting policy committees and College Officers through expert advice, briefings and coordination of workplans
• Managing and developing a direct report (Health Policy Assistant / Projects Officer)

Essential skills and experience include:

• Relevant professional experience or graduate-level qualification in policy or a related field
• Extensive experience in policy development and influencing, with recent policy outputs
• Strong experience analysing research, evidence, data and health service information
• Excellent written and verbal communication skills, with the ability to explain complex issues clearly to varied audiences
• Proven stakeholder management skills, including engagement at senior level
• Strong analytical, problem-solving and project management skills
• Experience managing multiple projects simultaneously, including risk and resource management
• Ability to work autonomously while collaborating effectively across a dispersed team

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. 

Closing date: 22 March 2026

Candidates are reminded that the shortlisting process is based on the evidence provided on the application form of the skills demonstrated above.  For any questions, queries or support please contact via our website.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Programme Coordinator

We are seeking a Programme Coordinator to support high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy.

Salary: £34,000–£43,000pa DOE
Location: Central London (hybrid: 60% office / 40% home)
Hours: Full time, 37.5 hours per week
Contract: 12 month fixed term
Closing date: 28th February 2026

Interviews: 1st Interviews to be held 11-17th March and 2nd interview Week commencing 23rd March
Start date: April 2026 or as soon as available

About the Role

As Programme Coordinator, you will play a key role in delivering the Impact Investing Organisation’s innovative programmes, helping to create practical solutions that enable private capital to address major societal challenges. Working with colleagues across the organisation and a wide range of external partners, you’ll support activities spanning research, stakeholder engagement, project coordination and thought leadership.

Key responsibilities include:

• Planning and coordinating meetings, workshops, roundtables and events, including logistics, materials, agendas and follow up.
• Supporting and developing relationships with stakeholders across financial services, government, business and civil society.
• Contributing ideas and supporting constructive discussions during engagements.
• Assisting communications and engagement activity, including social media, campaigns and sector advocacy.
• Producing clear and well structured written materials such as briefings, presentations, articles and fundraising proposals.
• Conducting desk research and supporting stakeholder engagement to inform research and programme design.
• Tracking project deliverables, risks, milestones and KPIs, helping to ensure effective and timely delivery.
• Supporting internal processes, systems improvements and team wide initiatives.

About You

We are looking for someone who brings curiosity, strong communication skills and a proactive, collaborative approach. You will have experience contributing to projects and working with stakeholders, as well as producing high quality written materials for varied audiences. You will be comfortable managing multiple tasks, adaptable to changing priorities and confident taking initiative with the right support.

Digital literacy (e.g. Microsoft 365), strong interpersonal skills and a commitment to the belief that finance can drive positive social impact are essential.
Experience in investment, financial services, social impact, policy or related fields is welcome but not required.

About the Organisation

This  Impact Investing Organisation is an independent non profit dedicated to transforming capital markets so they support a fairer, greener and more resilient future. Through our Challenge Labs, field building initiatives, research, training and policy engagement, we work with financial institutions, businesses, government, regulators and civil society to drive systemic change. As a small, mission driven team, we are collaborative, ambitious and independent in our approach. We value diverse perspectives and are committed to building an inclusive and supportive workplace. We welcome applicants from under represented backgrounds and encourage flexible working.

Other roles you may have experience of could include:
Project Coordinator, Programme Officer, Policy Assistant, Research Officer, Engagement Coordinator, Events Coordinator, Impact Officer, Social Investment Assistant, Programme Support Officer, Project Officer. Analyst. #INDNFP

Use of Artificial Intelligence (AI) in applications

We recognise that AI tools are part of many people’s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are currently looking for a Senior Finance Business Partner to join our Finance team on a full time permanent contract, offering a salary of up to £65,000 per annum. 

The FP&A team provides the link between Finance and the rest of the organisation, recording and analysing data to add value to operational and strategic decision-making and develop the best possible, joined-up, financial management. Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Direct Reports and span of control: Head of Property Compliance, Head of Mechanical & Electrical, Head of Specialist Repairs

Dimensions (budget holder, level of contract/systems etc responsibility):

• Responsible for delivery of compliance related services of over 30,000 homes, 90,000 customers
• Controls budget >£20m per annum
• Responsible for headcount of circa 200 colleagues including managers and trades
• Member of the Property Services Senior Leadership Team
• Representation at operational panels to support Compliance Delivery
• Organisation leader

Created/Reviewed date: October 2025

Role Purpose

Oversee a blended model of in-house direct labour teams and external supply chain partners, lead and empower your teams to successfully deliver effective building, mechanical, electrical and regulated compliance related works and services across the organisation's property portfolio to ensure our homes are safe and well maintained. Delivering against challenging KPI's, ensure continuous improvement and customer safety across gas, fire, water, electrical, lifts, M&E and asbestos.

Working with the Property Services Director and Assistant Directors to shape and implement the Property Compliance Delivery strategies to deliver effective building/property regulatory compliance in line with statutory, regulatory and policy requirements. Instrumental in leading change and embedding a positive, enthusiastic, and empowered culture that enables colleagues to deliver good performance and great customer service.

Lead on new ways of working including the use of modern digital solutions to make our business more effective, agile, and responsive, requiring a forward and outward looking approach as well as an open mind and applying Lean principles in decision making.

Key Accountabilities

• Shape and contribute to the organisation's long-term compliance strategy, ensuring alignment with national housing policy and emerging legislation.
• Lead on the effective management of statutory compliance, ensuring all regulatory and legislative responsibilities for gas, electrical, asbestos, fire safety, legionella, water, and lifts are delivered.
• Oversee the delivery of regulatory repairs within the required timelines such as Damp, Mould and Condensation, Disrepair cases, and HHSRS related complex repairs, oversee escalated complaints that require additional attention to de-escalate and resolve.
• Responsibility for preparing and presenting detailed assurance, risk and performance reports to the senior leadership teams and relevant committees / boards.
• Ensure services delivered have customers at the heart of decision making, proving excellent customer service which prioritises keeping them safe.
• Accountable for performance targets, budgets and work programmes, agreeing and monitoring these and ensuring team managers align and set objectives that deliver the strategic and directorate plan.
• Manage critical relationships with stakeholders both internally and externally including but not limited to, in-house colleagues and external contractors, senior stakeholders, governing bodies, external auditors and consultants and legal representatives.
• Lead a team which is capable of delivering all current and new regulated delivery, such as Awaab's Law, HHSRS, and disrepair cases.
• Lead on external audits, inspections and regulatory reviews.
• Ensure effective property compliance 1st line assurance is in place for all areas of service and works delivery.
• Lead on the development of the compliance schedule, creating programmes on a pre-emptive cycle to ensure that the business remains compliant.
• Recruit, manage, coach, motivate, and develop colleagues within your team in line with organisational policies.
• Critically evaluate compliance information and KPIs, producing regular assurance reports covering all areas of compliance performance, processes, procedures, and statutory responsibilities.
• Oversee the development and on-going review of compliance related policies and procedures, in line with legislation and industry best practice.
• Ensure a sustainable suite of competent specialist Supply Chain partners is in place.
• Ensure that business compliance responsibilities are complied with in respect of properties where there is no maintenance responsibility.
• Responsible for a responsive aspect of repairs and maintenance in respect of Gas/Heating b

About The Role

This part time Welcome Desk Team Lead role is a key operational position within the Arboretum’s Visitor Experience team. Working 30 hours per week, you’ll take the lead on the day to day running of the welcome desk, ensuring visitors receive a smooth, professional and well managed experience from the moment they arrive. You’ll work closely with the Assistant Visitor Services Manager to support delivery across the site, balancing excellent customer service with strong operational oversight.

The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It’s made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide.

You’ll coordinate welcome desk activity, oversee tills and reporting, support daily briefings, and act as a duty manager when required. The role also involves supporting rotas, contributing to seven-day operations across peak and quieter periods, and assisting with extended opening for events. With responsibility for guiding paid staff and volunteers, you’ll help ensure the team is confident, well-trained and able to deliver consistently high standards in a busy visitor environment.

This role would suit someone with solid experience in customer-facing operations, ideally within a visitor attraction, leisure or retail setting, who enjoys leading people and keeping things running efficiently behind the scenes. You’ll be confident handling cash, comfortable supporting volunteers, and able to adapt to changing demands across the site. In return, you’ll be part of a collaborative, purpose-led organisation where visitor experience, teamwork and professionalism genuinely matter

Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR

Employee benefits include -

- 28 day’s paid holiday per year (plus bank holidays), increasing to 29 days after 2 years and 30 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts

About the National Memorial Arboretum
The Arboretum is the UK’s leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year.

In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place – a living memorial that honours the dedication and sacrifice of our Armed Forces community.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 6th March 2026
Interview Dates: 12th & 13th March 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The BRIT School is seeking an experienced and visionary Director of Communications to lead an evolving communications strategy that ensures the School remains the first choice for young, diverse artists.

This senior role has strategic responsibility for marketing, digital and social media, PR, alumni engagement, and brand management. You will be working directly with Principal Stuart Worden and be his voice in press releases, communications with industry, fundraising and lobbying environments. Working closely with the Senior Leadership Team (SLT), Development Team, Trustees, and industry partners, the postholder will play a pivotal role in driving student recruitment, strengthening industry relationships, supporting fundraising ambitions, and enhancing the School’s national and international profile.

You are an experienced strategic marketing and communications leader with a passion for arts and education at senior level, you know how to build powerful brands, lead talented teams, and deliver campaigns that inspire, engage and drive real impact. Collaborative, adaptable and values-led, you bring strong digital, PR and storytelling skills, commercial awareness, and a genuine commitment to diversity, equity and inclusion—thriving in a creative, fast-moving environment.

Community Fundraiser – South East (Kent, Surrey or Sussex)​​

​​We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the South East region.​

As the Community Fundraiser covering the South East you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.  Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.

​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in Kent, Surrey or Sussex?
• Do you have at least one years' experience of working in a professional Community Fundraising position?​

​

Have you answered Yes to these questions?

Does this sound like the opportunity to really get 2026 off to an amazing start? ​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!​

​​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Shop Manager - Wimbledon

Permanent, 35 hours

Starting full-time salary £23,581.58 a year + an additional £2,000 market supplement.

Wimbledon shop - 84 The Broadway, London, SW19 1RH

Join Our Community

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

The role

As Shop Manager of Scope’s Wimbledon shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

· Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.

· Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

· Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team

· Work collaboratively with the Assistant Shop Manager

For more information about the role’s responsibilities, and the skills and experience required please visit our website. 

About you

We’re looking for someone who has:

· Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.

· Commercially aware and able to spot opportunities

· Be able to lead and support people

· Customer-focused, with a can-do attitude

· A team player with strong work ethic

· Accurate and detail-oriented

· IT literate and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Working in our shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Additional Information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Our values

Pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email us via our website.

You can also find more details about asking for adjustments at interview on our website.

Important to know

· You must meet all the essential requirements listed in the job description.

· If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Friday 30 January 2026.

Head of Finance

Location: Midlands – Leicester or Birmingham (hybrid working)
Salary: £48,500 per annum, FTE 37.5 hours (we will also consider a 4-day / 30-hour week)
Contract: Permanent (we will consider interim-to-permanent arrangements)

Join a charity fighting hunger, tackling waste and creating opportunities

We are a forward-looking regional charity working across the Midlands to fight hunger, tackle food waste and create opportunities for people and communities. We believe no one should go hungry when good food is going to waste, and that everyone deserves the chance to thrive.

We are now looking for a Head of Finance to join our Senior Leadership Team and play a central role in ensuring our financial strength, sustainability and growth – so we can maximise our social impact.

The role
As Head of Finance, you will be the organisation’s lead financial expert, reporting directly to the Chief Executive and working closely with fellow senior leaders and Trustees. You will provide the financial insight and leadership that underpins strategic decisions and day-to-day operations.

You will:

• Lead the development and delivery of the organisation’s financial strategy, ensuring long-term sustainability and supporting our strategic priorities and business plans.
• Oversee all aspects of financial management, including budgeting, forecasting, management accounts and statutory accounts.
• Lead on financial reporting and liaison with the Trustee Board, including servicing and advising the Trustee Finance Committee.
• Ensure strong financial controls, including procurement, credit control, cash flow management, payroll and systems that support growth.
• Take responsibility for statutory and regulatory financial compliance, including HMRC requirements and charity/company reporting.
• Provide clear, insightful financial analysis to support decision-making, funding applications and operational improvement.
• Work closely with budget holders across the organisation, building financial understanding, ownership and accountability.
• Lead, support and develop a small Finance team of two (Finance Officer and Finance Assistant).

This is a highly impactful role where your work will directly enable the charity to reach more people, make better use of surplus food, and create meaningful opportunities in communities across the Midlands.

About you

We are looking for a values-led finance leader who is motivated by using their skills for positive social impact.
You will bring:

• Significant experience in a senior financial and management accounting role, with responsibility for budgets, management and statutory accounts, controls and reporting.
• Experience of leading a finance function, including oversight of payroll and pensions.
• Strong skills in financial planning, analysis, forecasting and budgeting, and the ability to communicate clearly and confidently with senior leaders and Trustees.
• Experience of working with or supporting a Board or Finance Committee, providing clear, insightful information and advice.
• Confident use of Excel and finance systems to produce robust, timely and accurate information.
• A proven ability to lead and develop a team, building a positive, inclusive and high-performing culture.
• Excellent interpersonal skills – able to influence, challenge and support colleagues at all levels.
• A collaborative, solutions-focused approach and the ability to manage competing priorities.

We welcome candidates who are:

• Professionally qualified in accountancy or who can demonstrate equivalent experience.
• From any sector – charity experience is not essential. We are very open to candidates bringing transferable skills from commercial, public or other not-for-profit environments, with a commitment to learning charity-specific requirements (such as charity/SORP accounting) as part of your induction.

What we offer

• A Midlands base in either Leicester or Birmingham, with hybrid working.
• Salary of £48,500 per annum (FTE, 37.5 hours), with 4-day / 30-hour week options considered.
• The expectation of a cost of living increase from April.
• The opportunity to be part of the Senior Leadership Team, shaping the future direction and impact of the organisation.
• A chance to use your finance expertise to directly support people facing hunger, poverty and barriers to work, while reducing food waste.

Inclusion and accessibility
We are committed to building a team that reflects the diversity of the communities we serve and to creating an inclusive working environment where everyone can be themselves and perform at their best. We warmly encourage applications from people of all backgrounds and sectors, including those who may not have worked in a charity before.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Description

Job Title: Fundraiser - Volunteer Board Fundraising

Directorate: Engagement & Fundraising (Philanthropy & Partnerships)

Team/Department: Volunteer Board Fundraising (Supporter Led Fundraising)

Location: Wales (home based or hybrid)

Salary: £31,171 - £36,631 dependent on experience

Date last amended: January 2026

Context and Background

The NSPCC relies on voluntary income for the majority of its work to keep children safe,

prevent abuse and ensure every child has a voice. To secure long -term sustainability, the

charity has reshaped how it engages supporters through the Engagement and Fun draising

Directorate. Within this, the Philanthropy and Partnerships Department brings together

high -value audiences and supporter -led income. The Volunteer Board Fundraising team

leads income generation through regional and national volunteer boards , volunteer -led

fundraising initiatives and delivery of special events through our high value event

committees . These activities play a vital role in maximising sustainable income, engaging

senior volunteers, and supporting long -term supporter relationships.

The volunteer boards are made up of influential and successful senior stakeholders who feel

passionately about the NSPCC and volunteer their time to help the NSPCC generate income

and awareness. They employ a range of fundraising techniques to reach their goals focus being to use their networks and influence to secure income generating opportunities

via events, corporate partnerships and major gifts from individuals.

– their

This role will support , and lead the growth and development of, the s uccessful Wales

Fundraising Board which has been established for over 25 year s, initially as the NSPCC Full

Stop Appeal Board for Wales. The board has helped to lead and organise balls and dinners ,

overseas fundraising challenges and a variety of events in Wales and the rest of the UK. The

board’s ‘Building Brighter Futures’ appeal secured funding to build the NSPCC’s d edicated

Wales hub in Cardiff , Diane Engelhardt House , opened in 2010. The key focus of the current

board is to support the raising of over £1m annually from a range of supporter audiences

and promote the NSPCC across Wales by organising events (both fundraising and

engagement), establishing new contacts - primarily high net worth individuals and corporate

partners - and supporting the delivery of NSPCC services including recruitment of

volunteers and supporting access to NSPCC services.The team works closely with colleagues in Philanthropy and Partnerships (corporate

partnerships , major gifts, trusts and statutory ), Public Engagement (marketing, brand,

digital), and Fundraising Operations (data, compliance, finance, procurement) to ensure

volunteer fundraising is integrated into supporter journeys, delivers excellent experiences,

and achieves strong ROI.

The role of the Fundraiser is to cultivate and steward key relationships and deliver special

projects across the volunteer board and their network to deliver against annual income

plans .

Job purpose

• To contribute towards the delivery of sustainable income through the Wales

Fundraising Board

• To contribute towards the delivery of annual income and engagement plans,

ensuring volunteer activity is high -quality, compliant, and supporter -centric

• Build and manage relationships with senior volunteers and board members,

maximising long -term support and value

• Provide operational support and management of volunteer partnerships & projects

Key relationships - Internal

• Member of the Volunteer Board Fundraising team

• Reports to a Fundraising Manager, Volunteer Board Fundraising

• Works with colleagues across Philanthropy & Partnerships, including Corporate

Partnerships, Major Gifts , Trusts and Statutory and Supporter Relationship

Fundraising.

• Member of the Wales Leadership Group, supporting the Assistant Director for

Wales and other Wales -based colleague s and teams.

• Collaborates with Public Engagement (marketing, brand, digital) to support

volunteer fundraising campaigns and engagement

• Works with Fundraising Operations (data, compliance, finance, procurement) to

ensure processes are efficient and compliant

Key relationships - External

• Volunteer board chair, members and regional ambassadors including Wales

Fundraising Board members and senior advocates

• NSPCC’s Trustee for Wales

• Senior supporters and networks (individuals and organisations ) engaged through

volunteer -led activity

• Agencies, venues and suppliers supporting volunteer fundraising

• External peers and networks within the volunteer fundraising secto rMain duties and responsibilities

Contributing to Volunteer Partnerships Strategy and Income

• Contribute to the delivery of the Volunteer Partnerships annual business plan to

maximise net income and long -term value through the volunteer boards

• Support the Wales Fundraising Board and their networks , ensuring their fundraising

and engagement delivers sustainable income and long -term value

• Lead on delivery of specific fundraising projects .

• Support a portfolio of fundraising and stewardship events led by the Wales

Fundraising Board to engage with new and existing supporters both in and outside

of Wales.

• Contribute to KPIs for income, supporter experience and ROI, addressing risks and

identifying opportunities for growth

• Lead on the delivery of business cases for new volunteer -led initiatives by the Wales

Fundraising Board

Managing Volunteer Relationships

• Steward senior volunteers and board members, ensuring they feel supported,

inspired and connected to the NSPCC’s mission

• Provide tools, resources and guidance to volunteers to support their fundraising

and advocacy

• C arry out research through a range of sources, to contribute to proposals, donor

strategies and fundraising communications.

• Develop and create engaging materials for external audiences

• Ensure compliance with NSPCC policies, fundraising regulations and best practice

in all volunteer -led activity

Collaboration and Centre of Excellence

• Act as a centre of expertise for volunteer -led fundraising across the NSPCC

• Collaborate with colleagues across Engagement & Fundraising to embed volunteer

fundraising within wider supporter journeys and campaigns

Budgeting , Finance and Evaluation

• Contribute to the budgets for volunteer fundraising activity, whilst supporting the

Fundraising Manager to accurately monitor income and expenditure

• With the support of the Fundraising Manager , ensure accurate data capture and

reporting

• To provide financial administrative assistance to budget holders, including

processing invoices, placing orders, undertaking financial analysis, cash handling

and banking in line with NSPCC policies and procedures.Responsibilities for all Staff within the Income Generation

directorate

• To update databases and supporter information systems as directed, in line with

Data Protection legislation and NSPCC policy and procedures.

• To actively participate in regular department and team meetings, contributing to

strategy, discussions and decisions which will be beneficial to the Directorate and

wider NSPCC activities.

• To adhere to all the NSPCC’s standards, policies and procedures.

• To evidence an understanding of and commitment to the NSPCC’s values and

behaviours.

• To maintain an awareness of and comply with data protection regulations and

internal data protection policies.

• To be responsible for personal learning and development, to support the learning

and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be proactive in identifying ways to improve personal and team performance

• To maintain an awareness of own and others’ Health and Safety and comply with the

NSPCC’s Health and Safety policy and procedures

• To take personal responsibility for keeping up to date with NSPCC work to

end cruelty to children, including securing updates on project and service developm

ents and general NSPCC news

• A commitment to safeguard and promote the welfare of children and young people

Person specification

1. Experience of building effective relationships through face to face interactions with

existing and new high -level individuals and/or organisations, leading to securing

fundraising income via long -term partnerships.

2. Commercially minded; ability to apply commercial knowledge and understanding to

fundraising partnerships ensuring that NSPCC activity has a competitive edge in

the market place. NSPCC fundraising activity must be appealing and commercially

viable.

3. Exceptional project management skills; ability to see a project through from start to

finish, reaching a desired income target. Must have meticulous planning skills and

show great attention to detail. Must be self -motivated and highly proactive.

4. Target driven with proven financial management and reporting skills, including

accurate budgeting and contingency planning. A track record of achieving financial

and departmental objectives.5. Knowledge of corporate social responsibility and individual philanthropic

motivations and current trends in high value and corporate fundraising across the

UK.

6. Excellent written and verbal communication skills to deliver fundraising pitches,

ideas and project updates to a range of audiences in a clear, inspiring and confident

way.

7. Able to work harmoniously with internal colleagues across teams to achieve joint

objectives. Working collaboratively; demonstrating an understanding of other

team’s goals and priorities. Able to negotiate successfully with others to achieve a

desired outco me.

8. Ability to organise and plan own work, juggle competing demands, manage projects

and establish clear timelines and priorities in order to meet agreed objectives.

9. Proven ability to demonstrate initiative and creativity.

10. Experience of provided.

a fundraising CRM package is desirable but not essential; training

The ability to engage this role .

in communications using the Welsh language is also desirable in

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes

safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and

thorough process of obtaining, collating, analysing and evaluating information from and

about candidates to ensure that all persons appointed are suitable to work with children and adults.

our

The recruitment and selection of our people will be conducted in a professional, timely

and responsive manner and in compliance with current employment legislation, and

relevant safeguarding legislation and statutory guidance .Our principles:

• Always seek to recruit the best candidate for the role based on merit including their

skills, experience, motivation and competencies. Our robust recruitment and

selection process should ensure the identification of the person best suited to the

role and th e organisation .

• C ommitted to diversity and equality of opportunity and will interview all applicants

(internal and external) who self -declare at application as having a disability and who

meet the minimum requirements in the person specification of the vacancy they are

app lying for.

• We will make reasonable adjustments at all stages of the recruitment process in

order to enable successful candidates who declare disabilities to start working or

volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is

suitably qualified will be considered and addressed fairly and objectively based on

their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining

the organisation will have ongoing risk assessments to ensure their role and

activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance

with the GDPR legislation.

Hofesh Shechter Company seeks a Head of Finance and Operations to join our leadership team at Somerset House. This pivotal role manages strategic three-year budget planning and core functions including Finance, HR, IT and Governance. 

Reporting to the Executive Producer, you will provide essential oversight to help achieve our creative and commercial goals. In this role, you will be expected to actively drive an entrepreneurial culture by adding your voice and ideas to the exploration of new income streams and providing the financial analysis and insight needed to strengthen fundraising initiatives and core business functions.

We require an experienced professional with accountancy qualifications and strong operational skills to oversee business functions and strategic planning. A supportive leadership style is essential.Knowledge of the arts or charity sector is required; experience with Theatre Tax Relief and NPO funding is highly desirable.