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Page 32 of 56
London, Greater London (On-site)
£50,000 - £55,000 per year
Full-time
Permanent
Job description

Location:  London 

Location type:Hybrid

Reporting to:  Director of People and Operations

Annual salary:  £50,000 to £55,000 GBP per annum, depending on experience

Contract type:  Permanent

Working hours:  Full-time, 35 hours a week

Candidate level: Manager

Closing date: Monday 23rd  February, 9:00 am CET

Background

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities. Founded in 2005 by author J.K. Rowling, Lumos partners with governments, civil society, and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive.

We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care, not institutions. Despite clear evidence of the harms of institutionalisation, more than 5 million children worldwide continue to live in institutions. And a much larger number of children are at risk of family breakdown and separation – those living in poverty, experiencing domestic violence and abuse, and living in countries affected by conflict. We are ambitious for children. In the next 10 years, Lumos will enable 500,000 children in care to return to family-based care and prevent 10 million children from experiencing family breakdown and separation – so that they can thrive in their own families. Working with local, national, and global partners, Lumos supports government-led transformation of childcare systems across Asia, Africa, Europe, the Middle East, and Latin America- driving systemic and sustainable change.

Lumos’ ambition for children is significant and will require the organisation and its partners to work in new ways, with a pace, drive, and urgency that this moment demands, and that children everywhere deserve. Lumos’ success will continue to be based not just on what we do, but on how we do it – our values. We embrace collaboration. We strive for excellence. We show respect. We always care. And we are passionate. We are Lumos.

Purpose of role

Lumos is entering an exciting period of strategic transformation to strengthen our operational foundations, refine our systems, and enhance our capacity to deliver on our mission to realise every child’s right to a family. The Senior Operations Manager plays a pivotal role in building the operational foundations and risk-aware culture needed for success both now and as the organisation prepares for the future.

As a delivery partner to the Director of People & Operations, the Senior Operations Manager leads the implementation of agreed operational priorities, strengthens country office and partner capability, and ensures that operational standards, policies, and practices are consistently embedded across existing and new geographies. The role provides independent oversight and assurance across operational risk, safety, security, and safeguarding, working closely with delivery teams while retaining the authority to challenge, escalate, and inform senior decision-making.

This is a senior, hands-on role for someone who thrives on systems thinking, coordination, and execution, and who is motivated by turning risk awareness, data, and lessons learned into practical organisational improvement that strengthens organisational resilience and impact.

Primary responsibilities

Operational leadership & delivery

  • Act as a senior delivery partner to the Director of People & Operations, leading the implementation of agreed operational priorities.
  • Coordinate cross-functional operational delivery across Operations, Safeguarding, and Security.
  • Deputise for the Director of People & Operations in internal and external forums as appropriate, with delegated authority.

Global safety, security & incident management (focal point)

  • Act as Lumos’ organisational focal point for safety, security, and travel risk, coordinating risk management frameworks, systems, and oversight across the organisation.
  • Work closely with, and oversee the delivery of, Lumos’ global safety and security consultant(s), ensuring clear scope, quality outputs, and effective follow-through.
  • Monitor safety and security incidents across the organisation, ensuring appropriate recording, escalation, follow-up, and learning.
  • Coordinate incident response in line with agreed protocols, working closely with country teams and external security specialists.
  • Lead lessons-learned processes following incidents and ensure recommendations are embedded into systems, guidance, and practice.
  • Support the implementation and monitoring of safety and security standards across country offices and partners.

Safeguarding & PSEA (operational oversight)

  • Provide operational oversight and coordination of safeguarding and PSEA frameworks, working closely with specialist safeguarding focal points, leads, and consultants while the recruitment and scoping of a Global Safeguarding Lead is planned across 2026.
  • Monitor implementation of safeguarding and PSEA standards, policies, and training across country offices and partners.
  • Support incident tracking, information management, and follow-up actions, ensuring confidentiality, proportionality, and appropriate escalation.
  • Contribute to organisational learning and continuous improvement in safeguarding practice.

Risk management, contingency & assurance frameworks

  • Lead the development, implementation, and refinement of operational risk management and risk assessment frameworks across Lumos.
  • Ensure consistent approaches to risk identification, mitigation, escalation, and assurance across countries, partners, and programmes.
  • Maintain and monitor operational risk registers, ensuring risks are actively reviewed and managed.
  • Coordinate comprehensive contingency planning, crisis protocols, and organisational preparedness.
  • Support due diligence and risk assessment processes for partners, vendors, programmes, and new geographies.

Programme, MEAL & risk integration

  • Work closely with Programme and MEAL teams to embed operational risk, safety, security, and safeguarding considerations into programme design, delivery, and monitoring.
  • Support the development of proportionate, decision-useful KPIs related to operational risk, duty of care, safety, security, and safeguarding.
  • Strengthen alignment between operational risk management and programme assurance and learning processes.

Operational systems, policy tracking & insurance

  • Lead the development and improvement of operational systems, trackers, workflow,s and dashboards to strengthen consistency, quality assurance, and organisational insight.
  • Maintain and oversee policy trackers across Operations, Safeguarding, and Security, ensuring review cycles, ownership, and implementation are monitored.
  • Develop operational reporting, audit, and monitoring mechanisms that complement existing MEAL, programme, and governance systems.
  • Support audits and internal reviews by maintaining clear documentation and evidence.
  • Ensure strong information management and data protection practices are embedded.
  • Oversee coordination of Lumos’ global insurance arrangements (e.g., travel, medical, liability), including renewals, compliance tracking, and liaison with brokers and insurers, under the direction of the Director of People & Operations.

Country office & partner capability building

  • Work closely with Country Directors, operational focal points, and partners to embed global operational, safeguarding, and safety/security frameworks locally.
  • Support capacity building through guidance, tools, training coordination, and structured follow-up.
  • Provide practical support and constructive challenge to strengthen compliance, confidence, and consistency.
  • Balance global standards with appropriate local adaptation.

Performance insight, reporting & organisational learning

  • Develop and maintain dashboards and reporting that provide visibility on operational risk, safety, security, safeguarding, and organisational readiness.
  • Provide clear insight to the Director of People & Operations and Executive Team on trends, incidents, risks, and areas for improvement.
  • Support organisational learning through analysis of data, incidents, audits, and reviews.

 Project management & continuous improvement

  • Lead or coordinate project management for time-bound operational initiatives
  • Identify capacity gaps, monitor progress, and escalate risks.
  • Translate lessons learned into updated frameworks, tools, and guidance to support continuous improvement.

Profile

The postholder will:

  • Build effective, trusted relationships across Lumos, using strong relational skills to influence, support, and challenge constructively without becoming adversarial.
  • Steward a strong, proportionate and risk-aware culture, where operational, safety, security and safeguarding risks are understood, named and managed well.
  • Strengthen operational systems and frameworks for monitoring, assurance, and learning across risk, safety, security, and safeguarding.
  • Develop clear, decision-useful dashboards and reporting that improve visibility of risk, incidents, readiness, and organisational resilience.
  • Build confidence and capability across country offices and partners through guidance, coaching, constructive challenge, and follow-up.
  • Advise and guide senior leaders and teams with sound judgement, evidence, and insight, supporting timely and well-informed decision-making.
  • Embed operational risk, safety, security, and safeguarding considerations into programme design, delivery, and monitoring, while retaining appropriate independence and assurance
  • Translate data, incidents, and lessons learned into practical improvements that strengthen systems, readiness, and organisational impact.

Essential experience

  • Demonstrable experience operating at a senior level within operations, risk, safeguarding, security, or organisational assurance functions
  • Experience coordinating complex, cross-functional workstreams across multiple teams or locations
  • Experience providing oversight, assurance, or quality control
  • Experience incident response, escalation, and lessons-learned processes
  • Experience building or strengthening systems, frameworks, or organisational infrastructure

Desirable experience

  • Experience working within or alongside programme delivery teams.
  • Experience in international, multi-country or partnership-based organisations.
  • Experience overseeing consultants or specialist providers.

Personal characteristics

  • Strong alignment with Lumos’ mission, values, and commitment to duty of care.
  • Emotionally and relationally confident, able to build trust and rapport across diverse stakeholders.
  • Able to influence, support, and challenge constructively.
  • Calm, pragmatic, and thoughtful when dealing with risk, incidents, or sensitive issues.
  • Sound judgement in identifying, naming, and escalating risk appropriately.
  • Collaborative and credible working with senior leaders, country teams, and partners
  • Comfortable operating with independence.
  • Resilient and adaptable in evolving or ambiguous organisational contexts.
  • Curious and committed to learning and continuous improvement.

Safeguarding statement

Lumos recognises that the rights of safety and security are aligned with its core mission for children, families, and communities. Effective and robust safeguarding sits at the heart of our mission and values, and accordingly, Lumos is committed to ensuring the safety and protection of children and adults at risk in all of its work. We expect all staff, associates, and volunteers to share this commitment. Lumos has a zero-tolerance approach towards all forms of abuse, bullying, harassment, and sexual exploitation. Lumos is a member of The Misconduct Disclosure Scheme and will carefully screen all applicants. Offers of employment are subject to checks and suitable references.

All staff and associates must:

  • Carry out all duties with an awareness and understanding of Lumos safeguarding and PSEA requirements
  • Ensure work complies with all safeguarding and PSEA policies and procedures
  • Ensure that their behaviours and actions support the safeguarding of children, young people, and adults at risk as appropriate.

Equality, diversity, and inclusion statement

Lumos is wholly committed to equality, diversity, and inclusion and against all forms of discrimination.

We are committed to creating and sustaining a positive working environment that encourages, supports, and gives a voice to all, so that we can best support the children we serve.

We must ensure that all staff are equally valued, included, empowered, and respected across the organisation and in everything we do. Lumos is fundamentally built on diverse, multi-national and multicultural teams.

This is something we cherish as a key strength and an integral part of our identity. Our organisation values and celebrates the diversity, culture, and experience of each member of staff, provides equality of care, and support to everyone.

We pledge to listen carefully, to educate ourselves continually, to promote open dialogue, and to seek out and deal with discrimination and prejudice wherever it occurs in Lumos.

· The deadline for applications is Monday 23rd February, 9:00 am CET ·

Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required, irrespective of race, gender, religion or belief, age, disability, or sexual orientation.

 

Posted by
Lumos View profile Organisation type Registered Charity Company size 51 - 100

To realise every child’s right to a family by transforming care systems around the world.

Posted on: 15 January 2026
Closing date: 14 February 2026 at 16:06
Tags: Administration