Supporter service manager jobs

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 6th February 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

The post-holder will be based at GMRC but work alongside TRC and MASH women’s services and work within the pathfinder partnership, across all partner organisations, providing high quality, evidence based, low intensity Cognitive Behavioural Therapy (CBT) based interventions using a guided self-help model, to clients with who have experienced sexual trauma but also have additional mental health needs.

About the Role

The post holder will provide support to people in relation to their medication, treatment and care, ensuring that they understand and can access their rights, within the context of Independent Advocacy as set out in the Advocacy Charter and Code of Practice.

IMHAs are expected to provide a duty advocacy role as part of a rota which includes occasional Saturday working. (There is no additional payment for this, although time off in lieu is given).

To provide an Independent Mental Health Advocacy Service to Welsh Qualifying Patients in hospitals and registered settings as required by the Mental Health Act 1983 (2007 Amendment) and the Mental Health (Wales) Measure 2010.

About You

You will have significant experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals.

Previous direct experience in the role would be preferred but training will be provided.

Essential Information

The position available is based in our Swansea office. You must be able to drive and have access to a car during the working week.

The starting salary for this role is £24,725 based on a 37 hour week.

All successful candidates will require an enhanced DBS check.

Closing Date: 17:00, 28 January 2026.

Interviews will be conducted in English.

Are you passionate about helping people thrive? Do you believe in the power of positive wellbeing, confidence‑building, and personal growth? This is your chance to make a meaningful impact every single day.

Health and Wellbeing Mentor

Part‑time | 28 hours per week 

Salary: £25,000 per annum (pro rata)

We’re looking for a compassionate, motivated Health and Wellbeing Mentor to join our team. In this role, you’ll support individuals to improve their physical, emotional, and social wellbeing—empowering them to build healthier habits, develop resilience, and achieve their personal goals.

What you’ll do

• Provide one‑to‑one mentoring and wellbeing support
• Help individuals set achievable goals and track their progress
• Deliver engaging wellbeing sessions and activities
• Work collaboratively with colleagues and partner organisations
• Promote a positive, inclusive, and supportive environment

What you’ll bring

• A genuine passion for supporting others
• Strong communication and interpersonal skills
• A proactive, empathetic approach
• Experience in wellbeing, mentoring, support work, or a related field (desirable)

Why join us?

You’ll be part of a friendly, supportive team that values creativity, compassion, and personal development. This is a rewarding opportunity to make a real difference in people’s lives.

Direct Marketing and Acquisition Officer

Hours: Full-time (34.5 hours per week)

Location: Hybrid (40% working from the office in Leeds)

Salary: £30,800 - £32,300

Contract: Permanent

DBS: Required

About us

​At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

​As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome a Direct Marketing and Acquisition Officer to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

​​

About the role

We’re seeking a Direct Marketing and Acquisition Officer to join our high-performing fundraising team.

2025 was our best year yet for income and this role is pivotal in helping us to take the next step in growing our supporter base and future income.

This new role will be responsible for planning and delivering multi-channel campaigns to recruit regular donors, using data-led insights, audience segmentation, and performance tracking to optimise activity across digital, direct mail, telemarketing, and face-to-face channels.

The role will also focus on growing our lottery programme, converting new players into regular supporters, and developing retention strategies that maximise long-term commitment and lifetime value.

​

Key responsibilities:

• Deliver effective multi-channel acquisition campaigns across digital and offline channels.
• Lead and grow our lottery programme, managing promotional campaigns, partner relationships, and retention strategies.
• Develop and implement supporter retention strategies to engage both new and existing supporters.
• Work with the Digital Engagement and Communications team to create engaging content and calls to action.
• Analyse campaign performance and supporter data to optimise acquisition strategies.
• Ensure compliance with fundraising regulations, GDPR, and marketing standards.
• Build strong relationships with supporters, agencies, and partners.​

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy

About you

We’re looking for an ambitious and energetic fundraiser who is:​

• Experienced in supporter acquisition, marketing, or fundraising, with proven success in direct marketing campaigns.
• Skilled in direct marketing, campaign planning, and copywriting.
• Confident in interpreting data and translating insights into action.
• Familiar with CRM systems and digital tools (e.g. email platforms, social media ads).
• Organised, detail-oriented, and able to work to tight deadlines.
• A strong communicator with excellent interpersonal skills.​

Experience with Click Dimensions, Dataro, Microsoft Dynamics, and knowledge of fundraising regulations would be a bonus!

​​

Why join us?

If you want to:​

• Be part of a charity that makes a real difference to people’s lives.
• Work in a supportive, ambitious, and inclusive environment and team
• Take on opportunities for professional development and growth.

​This is the role for you.​

​​​

Interested?

If you are interested click apply and you will be redirected our careers site to complete your application.​

Closing Date: Friday 30th January at 10am

Informal Chat: Week commencing 2nd February

Interviews: Week commencing 9th February​

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

Quartet Community Foundation is seeking a visionary and strategic leader to join our senior team as Director of Development. This new role will drive our ambitious 2026–29 strategy, building partnerships, securing new funding, and growing our endowment to £100 million to support communities across Bristol, Bath & North East Somerset, North Somerset, and South Gloucestershire.

Key Responsibilities

· Develop and maintain relationships with high-net-worth individuals and key partners.

· Secure significant new funds and grow Quartet’s endowment.

· Broker strategic partnerships to support disadvantaged communities.

· Lead and motivate a team delivering philanthropy, grant-making, research, and pro bono services.

· Represent Quartet at events and networks to raise our profile.

Essential Criteria

· Proven experience in philanthropy and donor relationship management.

· Track record of securing major gifts or revenue funding.

· Strong strategic thinking and leadership skills.

· Excellent networking and communication abilities.

· Experience in the charitable sector and managing teams.

Salary & Benefits

£55,000–£60,000 per annum, depending on experience. Benefits include 6% employer pension contribution, health benefits scheme, Employee Assistance Programme, Cycle to Work scheme, and generous holiday entitlement.

Location

Based at our central Bristol office with travel across the region. Hybrid working available.

How to Apply

Download the Recruitment Pack and Application Form from our website. 

Puropse of Alcohol Recovery Engagement

At our homeless hostel, our Alcohol Recovery and Engagement team deliver high quality, psychologically informed housing and hostel services to vulnerable, single homeless individuals, a number of whom have complex needs. These needs may include mental health issues, brain injury, neurodiversity, substance misuse and/or offending behaviour.

Working alongside the wider team at YMCA Wirral, the Alcohol Engagement Worker will recruit clients at the earliest possible stage, to deliver structured interventions that reduce harm to themselves and support them to access pathways to substance misuse treatment and wider health interventions.

The Alcohol Recovery & Engagement Worker will help individuals begin and sustain their recovery by conducting assessments, creating personalised plans, connecting clients to community resources, and fostering a positive recovery environment. Team members will also support individuals into both abstinence-based and medically assisted forms of recovery to reduce alcohol related harm.

What You’ll Be Doing

• Supporting people through the highs and lows, offering practical help, understanding and encouragement.
• Delivering harm reduction strategies and techniques within the CDE.
• Inspiring change and making a lasting difference in people’s lives.

Specific duties found on our full job description on our Careers Page on YMCA Wirral website.

What We’re Looking For

• A kind heart and a strong sense of empathy.
• Great communication skills to support and encourage others.
• A calm and measured approach to handling challenging situations.
• Personal or professional experience of homelessness, substance misuse or other related issues is desirable but not essential as training will be provided

To apply, please send your application form to our CEO Nanette by the 19th of January. Email found at the end of the application guidance document.

Substance Misuse Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Substance Misuse Worker

Location: Catford, Lewisham (Approximately 11 minute walk from Bellingham Station - Thameslink and Southeastern rail services) - The service works across two properties which are located in close proximity to each other. This service has step free access.

Salary: £29,000 (Full Time Equivalent)

Shift Pattern: 22.5 hours per week, Monday to Friday 3 days a week which can be discussed directly with the hiring manager at interview 

About the role

We’re looking for a Substance Misuse Worker with experience in mental health and substance use to join our Catford team. Based in a 24 hour residential service, you’ll support adults with severe and enduring mental health needs through rehabilitation and recovery focused support, using your specialist knowledge to help residents and the team overcome personal challenges.

You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills. You will be a specialist in comorbidity, supporting the team to achieve positive outcomes for our residents. Some of your duties will include:

• Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
• Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
• Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
• Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
• Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning. 

About you

We are looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with experience in interventions, and in a similar role. Qualifications are desirable if paired with practical experience which is relevant to this role. We look at individual characteristics with the ability to engage with various people who may not want to receive the support, able to build trusting professional relationships, and able to demonstrate resilience, solve challenges, and be proactive. If this sounds like you, take a look at the further criteria:

• Full knowledge on comorbidity and complex needs, able to share knowledge, skills, and experience with others
• Previous experience in a similar role, providing interventions and holistic assessments and support for people experiencing mental health challenges
• Ability to provide specialist support and knowledge in risk assessment and risk management, particularly in relation to harm minimisation, substance misuse and mental health
• A commitment to promoting recovery, harm reduction, and active involvement in care planning
• Ability to apply relapse prevention models to promote sustained recovery and harm reduction
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We’re looking for an energetic and creative Community Development Worker at the Thornbury Centre in Bradford. You’ll plan and deliver engaging activities for families and residents - from Stay and Play sessions to community discussions and reading groups.

You’ll also support our food pantry and community library, provide advice and signposting to local people, and work closely with volunteers, schools, and partner organisations to make a real difference.

Interim Management Accountant

Location: Egham, Surrey

Working hours: Full-time or Part-time (4 days per week)

Contract Type: Contract - 6 months fixed term

Salary: Circa £40K

• Support a democratic charity serving thousands of student members across multiple commercial operations

• Prepare management accounts using Twinfield/Ezora accounting software with real impact on organisational decision-making

• Establish and document excellent month-end close and balance sheet reconciliations processes

• Make an immediate contribution to a financially responsible organisation managing diverse income streams and reserves strategy

• Develop your charity finance expertise within a values-driven, student-focused organisation

Our client is a students' union - a democratic charity operating as an independent legal entity. They're seeking an experienced Management Accountant on an interim basis to join their finance team in Egham, Surrey. If you're a qualified or part-qualified accountant with proven management accounting experience and the ability to make a quick impact in a charity environment, this is an excellent opportunity to advance your career.

The post is offered on a 4 or 5 day per week basis for a 6 month fixed term contract as the organisation goes through a period of growth and change. The role is offered on a hybrid basis, with at least 50% of the role required to be office based.

Company Overview

Our client is a membership organisation and registered charity dedicated to advancing student education and welfare. Operating independently from the university they serve, they champion student interests through representation, advice services, and a wide range of social, cultural and sporting activities. As a financially responsible charity, they generate income through a university block grant, commercial operations including bars and cafes, and sponsorship opportunities. Every pound generated is reinvested into student services, grants and campus facilities. Their values - student-focused, high quality, trustworthy, inclusive and brave - guide how they operate and the environment they create.

Position Overview

This interim Management Accountant role is central to maintaining the financial health and transparency of a multi-faceted charity operation. You'll assist with, and ultimately prepare accurate management accounts, analyse financial performance across commercial operations, and support budgeting and forecasting activities. Your work directly enables the organisation to make informed decisions, build financial reserves for major improvements, and maintain the trust of their student members, university partners and regulatory bodies including the Charity Commission.

Responsibilities

• Initially assist with, then prepare monthly and period-end management accounts using Twinfield/Ezora accounting software

• Analyse financial data including bar sales, cost of sales and operational performance metrics

• Reconcile accounts across multiple ledgers and cost centres to ensure accuracy

• Support budgeting and forecasting processes to guide organisational financial planning

• Set up and maintain closing procedures to ensure timely financial reporting

• Collaborate with internal stakeholders to deliver reports and accounts within agreed deadlines

• Assist with external and internal audit processes, providing supporting documentation

• Ensure all financial processes comply with GDPR and charity regulatory requirements

Requirements

Essential:

• Fully or part-qualified ACA, ACCA, CIMA or equivalent experience

• Proven experience in management accounting roles

• Proficiency in accounting software systems

• Advanced Excel skills for financial analysis and reporting

• Strong analytical ability to interpret financial data and identify trends

• Ability to meet tight reporting deadlines and manage multiple priorities

Desirable:

• Experience working in charity or not-for-profit finance

• Familiarity with educational sector or membership organisation finance

• Understanding of GDPR compliance in financial operations

Benefits

• Competitive salary of circa £40K for an interim contract role

• Opportunity to develop specialist charity finance experience

• Exposure to diverse financial operations including commercial trading and grant management

Alongside these benefits, you'll join a supportive, values-driven organisation where transparency and trustworthiness shape how the team operates. You'll work with colleagues committed to student welfare and financial responsibility, in an inclusive environment where your contribution directly strengthens the organisation's ability to serve its members.

How to Apply

Please send your CV by the closing date: 12 noon on Friday 23rd January

This role will support the Director of Internal Development & Culture with the implementation of plans and projects within StreetGames. The work of the role will be varied and include administrative support to the internal meeting approaches of the organisation, coordinating the delivery of internal communications and managing project work across the themed areas of responsibility held by the Director. These themes include internal communications, environmental sustainability, continuous learning, people development and Equality, Equity, Diversity, Inclusion and Belonging (EEDIB).

1.To provide administrative and project support to the Director of Internal Development & Culture

2.Co-ordinate the effectiveness of cross-organisational meeting structures, ensuring they function effectively through managing availability, booking meeting space and arranging meeting logistics, alongside sharing follow up information and actions.

3.To project manage the work on focus areas within the portfolio of the Director of Internal Development & Culture, including but not limited to continuous learning, people development, EEDIB, environmental sustainability, 

4.To coordinate effective internal communications, including producing materials, further developing the StreetGames Intranet and SharePoint sites and constructing and editing StreetGames internal newsletters and bulletins.

5.To communicate with a range of team members across all levels within StreetGames and provide a consistently high level of support to aspects of the internal workings of the organisation.

6.To use IT tools to ensure that StreetGames functions effectively and efficiently, working closely with the StreetGames IT Manager on implementation as appropriate.

7.To co-ordinate the planning and delivery of StreetGames internal events including Full Staff Meetings and Briefings.

8.To work in collaboration with the Business Support and Governance Team to ensure a seamless connection between internal and external meetings.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: South Wales Skylight to work hybrid in line with Crisis’ Hybrid Working Policy, with an expectation to work a minimum of one day a week from the Skylight more as per business requirements

Contract: Permanent

About the role

The Senior Policy and Public Affairs Wales role at Crisis is an exciting opportunity to make a big difference in our mission to end homelessness. Through collaborating with colleagues, our frontline services, our members with lived experience of homelessness, key partners, civil servants and Members of the Senedd, you will help to develop and push for impactful policy change in Wales.

With the next Senedd term fast approaching and new homelessness legislation expected, you will be joining the team at a critical time in our calls for bold action to end homelessness in Wales. The postholder will be passionate about achieving fairness and equity, advocating for others, and achieving social justice through policy change.

About you

· Excellent knowledge of national and local government structures across Wales, with a proven track record for  effectively influencing policy

· Ability to communicate complex policy issues clearly and concisely to a range of audiences

· Dedication to seeking effective policy change to help end homelessness, valuing the importance of lived experience in policy development

· Ability to work both independently and as a member of a team, collaborating with colleagues and building a network across key partners

· Experienced in working in a busy environment, prioritising workloads and working to deadline

· While not essential for the role, the ability to speak Welsh is desirable

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly 
• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 18th January 2026 23:59

Interview process: Competency-based interview and a written task

Interview date and location: Friday 6th February 2026 (in-person) at Crisis Skylight, South Wales, 163 St Helens Road, Swansea, SA1 4DQ

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team will contact you to discuss how we can help. 

For more information about our work please visit

Registered Charity Numbers: E&W1082947, SC040094 

Location: On-site at our purpose-built training centre in the rural countryside of Osgathorpe, Leicestershire. Please note due to our rural location, it is essential that you to have the ability to travel reliably to the training centre.
Hours: 37.5 hours per week (Monday - Friday)
Contract Type: Permanent
Salary: £25,288
 
Are you a talented admin professional with outstanding customer service skills who is passionate about making a difference, this could be the role for you!
 
Canine Partners’ mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
 
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Administrator to join our dedicated fundraising team.
 
This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
 
What you will do
 
You will play a vital role within our Supporter Services function as part of the Individual Giving Team. You will be responsible for the excellent supporter care of our donors and for maintaining the accuracy and integrity of personal data held on Canine Partners’ primary customer relationship management (CRM) database. You will manage general administrative duties such as the daily banking processes, tasks and routines liaising with colleagues. You will support the Individual Giving team by managing the data administration in various areas including the Sponsor a Puppy Scheme, distributing welcome packs and other information. This is a great opportunity for someone wishing to start their career in the charity sector, where you can attend events, interact with supporters and play an important part in raising income, improving our systems and seeing the results of your work.
 
What we’re looking for:

• Excellent written and verbal communication skills
• Knowledge of database systems and experience with database administrations and data entry.
• Proficient in the use of all Microsoft Office applications.
• The ability to write reports and evaluations using data.
• Excellent customer service skills and a commitment to excellence in supporter relationship management.
• Great interpersonal skills; strong team working skills, able to work collaboratively with colleagues.
• Excellent time management skills including managing multiple tasks simultaneously and work to deadlines.
• A proactive self-starter, able to use initiative to resolve problems and create solutions to improve results.
• Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
 
We can offer you:
 
• 33 days annual leave allowance (inclusive of bank holidays)
• Pension scheme (matched up to 5%)
• Charity (occupational) sick pay
• Life assurance
• Wellbeing portal
• Employee assistance programme
• Free on-site parking
• Dog friendly offices
• Flexible working hours
 
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
 
Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
 
Closing date: 2nd February 2026
First interviews are scheduled to take place on 9th February 2026 via video call.
Second interviews are scheduled to take place on 16th February 2026 in person at the National Training Centre.
*These dates are subject to change.
 
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
 
REF-225 815

Head of Finance
Salary: £60,000 - £65,000 per annum WTE
Hours: 37 hours per week
Location: Farnham/Guildford, Surrey

 

Are you looking for a job where you can make a real difference? At Phyllis Tuckwell, we pride ourselves on offering exceptional care to our patients and their families and carers.

We are seeking an experienced and committed finance professional to step into a key leadership role as a valued team member retires.

You will lead our Finance Team, ensuring strong financial controls, accurate reporting, effective forecasting and budgeting, and full compliance with statutory requirements.

With responsibility for the financial ledger, management of accounts, annual accounts, and the continual strengthening of financial systems, you will play a crucial role in safeguarding the charity’s resources.

As a supportive manager, you will guide the team, build positive relationships across the organisation and uphold Phyllis Tuckwell’s values in all you do.

This is an excellent opportunity for the right person to develop their career and move into a position of real influence.

If you’re ready to bring your expertise to a respected, purpose-driven and much-loved organisation, we’d be delighted to hear from you

About You
A successful Head of Finance will be ACCA or CIMA qualified and have:

• Excellent financial and management accounting experience
• Knowledge of charity accounting including VAT & Charity SORP
• Proven experience of effectively leading, managing and motivating a team
• Excellent communication skills and interpersonal skills

For more details about the role and a full list of essential skills and experience,  please refer to the job description and person specification document.

About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our Finance Team are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

The impact of our services on the lives of our patients and their families can be read about on our website. 

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• Development opportunities
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Mark Beale, Director of Finance and Business Development . If you are unable to apply on-line or have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: 23rd January 2026
Interviews to be held Tuesday 3rd & Tuesday 10th February 2026

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
 

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES