Volunteer and community engagement manager jobs

Help shape a future where people with motor neurone disease (MND) receive joined-up, person-centred support. As a Programme Lead - Integrated Support, you will guide the development of a new integrated support model, coordinating activity across seven connected work-packages and ensuring progress that is timely, focused, and grounded in real need.

As the Programme Lead, you will work across teams to plan, align, and drive programme delivery. You will ensure each area of work is clearly structured, purposeful, and supported, while maintaining strong relationships across the Motor Neurone Disease Association.

Key Responsibilities

• Lead planning and delivery of projects within the Integrated Support Programme
• Maintain a clear programme framework that supports governance, prioritisation, rick-management and quality assurance
• Collaborate with senior leaders to inform strategic direction and future development
• Engage colleagues, volunteers, and community stakeholders to support innovation and inclusive co-production
• Track progress, evaluate effectiveness, and embed continuous improvement
• Oversee budgets, resources, timelines, and project standards
• Identify and manage risks and interdependencies
• Promote integrated, person-centred approaches rooted in lived experience and best practice

About You

• Experience leading complex project portfolios within service-focused settings
• Knowledge of service improvement and the ability to apply recognised Quality Improvement methods
• A formal project management qualification (e.g., PRINCE2, APM, Agile)
• Skilled in programme framework development, resource planning, and financial oversight
• Strong analytical skills and confidence using metrics to inform decisions
• Excellent stakeholder engagement skills and clear, inclusive communication
• Ability to lead collaboratively, supporting both staff and volunteers
• Strength in risk management and constructive problem-solving

Further information about MND Association and full job description is available in the attached Candidate Pack.

This is a home-based role with a requirement to travel to Northampton, London and regionally in-line with role and organisation requirements.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

A Rocha UK is the only national Christian conservation charity in the UK. Our mission is to mobilise Christians and churches to care for the natural world. We do this currently through a number of programmes reaching different parts of the Christian community: Eco Church for local churches, Partners in Action facilitating conservation efforts by Christian land managers, Wild Christian, supporting individuals and households to act on nature, including by campaigning, and our Convening programme, supporting Christian environmental leaders. We also contribute to several networks - Christian and secular - involved in both practical conservation and climate change work, as well as research, policy and campaigning.

Purpose of Job:

Working closely with a Steering Group of senior staff and expert volunteers, you’ll coordinate the modular Christian Environmental Mobilisers (CEMs) course, from helping refine course modules, liaising with expert contributors and ensuring course promotion through A Rocha’s communications, to managing participant registration, scheduling online learning sessions, and helping evaluate impact. The role will report to Andy Atkins, CEO of A Rocha UK and an experienced campaigner and mobiliser.

Please see the attachment for full responsibilites. For more information on our organisation, please visit our profile.

The closing date for applications is 9 am on Monday 9th March 2026.

Interviews will be held in the week beginning Monday 16th March 2026.

As Community Coordinator, you will be welcoming everyone who walks through our doors, running fun and inclusive activities, and helping people access the support that they need. 

This role is a demanding, people-focussed position and the successful applicant will have an outstanding ability to relate to and draw the best out of our community at The Oasis Centre.

What you will be doing:

· Giving a warm, genuine welcome to everyone who visits the Centre

· Planning, preparing, and running fun, engaging, and inclusive community activities in our free café

· Helping people find the right support by signposting them to services within the Centre

· Responding calmly and wisely to issues that present themselves, offering reassurance and support

· Welcoming visiting organisations and ensuring they feel part of the Oasis culture

· Living out and actively modelling the values of Oasis every day

· Setting the tone of a safe, respectful, and uplifting environment by challenging negative behaviours appropriately

· Supporting the wider Oasis team with other tasks when needed

What we’re looking for:

· An Occupational Requirement exists for the post-holder to be a practicing Christian in accordance with Section 2 of the Equality Act 2010

· A natural “people person” warm, approachable, and welcoming

· A great communicator who can connect with people from all walks of life

· Patient, kind, and trustworthy, someone who can be relied on

· Organised and self-motivated, able to take initiative

· Calm under pressure and confident in handling conflict well

Person Specification:

E = Essential D = Desirable

1. Education/ Training

GCSE Maths and English minimum 5 or above (High C and above) (E)

2. Experience

A minimum of 2 years relevant experience (this can be from a wide variety of backgrounds) (D)

Experience of working with disadvantaged people (D)

Experience of communicating effectively and persuasively using a variety of media (D)

Experience of working within a small-medium charity (D)

Experience of working in a community setting (E)

3.       Essential Skills

Excellent organisational skills: including goal setting, prioritising competing demands and meeting deadlines (D)

A clear communicator at all levels, with excellent written and oral communication skills, including the ability to write clear and comprehensive reports. (E)

Ability to work independently and to identify and prioritise own workload (E)

Ability to work as a supportive and productive member of a team (E)

Flexibility to deal with constantly changing circumstances and a cool head under pressure (E)

Excellent conflict resolution skills (E)

Good interpersonal skills (E)

Confident at networking and building up productive relationships (D)

4. Relevant Aptitudes

Compassionate with a heart for the disadvantaged (E)

Flexible and occasionally willing to work outside of usual working hours (E)

5. Personal

Willingness to uphold the vision, mission and values of The Oasis Centre (E)

Approachability: a friendly, welcoming and caring nature (E)

An ability to relate to, include, and bring the best out of The Oasis Centre’s community (E)

An ability to positively interact with all of our community, volunteers and staff (E)

6. Beliefs

It is an Occupational Requirement for the post-holder to be a practicing Christian in accordance Section 2 with the Equality Act 2010 (E)

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Join Us in Making a Difference at Marie Curie

As a Community Fundraiser, you’ll be at the heart of building and championing our volunteer community. You will work closely with local fundraising and volunteering groups, inspiring them to create meaningful activities that raise vital funds for Marie Curie. Reporting to the Deputy Head of Region, you’ll collaborate with passionate fundraising colleagues to grow and energise our volunteer network—helping new and existing volunteers feel empowered, supported, and excited to make a difference in their communities.

Key Responsibilities

• Grow, recruit and support volunteering and fundraising groups, building trusted relationships and nurturing an engaged, motivated volunteer community.
• Lead local delivery of flagship campaigns, including The Great Daffodil Appeal, working alongside volunteers to maximise reach and impact.
• Champion volunteering in your area, increasing community involvement through active outreach, events, and relationship-building.
• Collaborate across teams and with external partners, ensuring volunteers have what they need to thrive and succeed.
• Maintain accurate records and uphold excellent fundraising practice, safeguarding volunteers and supporters.
• Use social media and local communication channels to celebrate volunteer achievements and inspire new supporters to get involved.

What You’ll Need

• Proven experience working with volunteers including recruitment, engagement, and ongoing support.
• Outstanding communication and relationship-building skills, with the ability to inspire confidence in individuals and groups.
• Strong organisational skills, including planning, prioritising and managing budgets.
• Good working knowledge of Microsoft Office and experience using databases or CRM systems.
• A full UK driving licence and flexibility to travel across the region, including some evenings and weekends.

To view the job description, please click .

Application Process 

As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.  Please cite your preferred location.

Close date for applications: Thursday 5th March 2026

Salary: £27,450 - £30,500

Contract: Full time hours (35 hours per week)

Based: Home-based role with occasional office visits(once per week) and county travel (once per month) frequency will vary based on business needs

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments

For more information or an informal chat please contact Thomas Howell on [email protected]

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Following major changes in our Young Carers Service we have a new opportunity to work with us and young carers to design and deliver a new service focussed on the young carers priorities of Identify, Build Community and Have a Voice.  Starting small we aim to provide carer focussed opportunities for young carers across Hertfordshire to have the time and space to meet with peers, look after their wellbeing and take a break from caring.

Are you passionate about enabling young people to be heard and supported to attain their goals?  If you have strong project planning skills and experience of working with children and young people, this could be the role for you.

Reporting to: Community & Challenge Events Manager

Hours: Full time, Monday to Friday, normal office hours are 9:00 to 5:00, 37.5 hours per week.  Flexibility is available around start and finish times.

Location: Hybrid working – Minimum 40% of working time to be spent in the office based in Welwyn Garden City, Hertfordshire. Includes occasional local, regional and national travel.

We are looking for an enthusiastic and ambitious fundraiser with a track-record in income generation. This role forms an integral part of the Community & Challenge team, a small team that works with supporters including individuals, local businesses, schools, our beneficiaries, and community groups.

Job purpose

• To develop community fundraising activity and campaigns to support Willow’s strategic income goals.
• To work across Community and Challenge Events to deliver agreed financial and non-financial targets.
• To proactively develop relationships within the community including companies, schools, groups and organisations to raise income and awareness.
• Develop innovative fundraising initiatives with the Senior Community Fundraiser informed by sector insights and trends.
• Contribute to the successful delivery of Community, Challenge, and wider Fundraising Team targets.

Main duties/responsibilities

• To support and deliver the Community Fundraising strategy within agreed budgets to achieve financial and non-financial targets.
• To raise awareness of our work and to inspire support through the following activities:
• To steward our network of fundraising supporters to maintain engagement and build loyalty, by providing a highly personalised approach to supporting Willow’s fundraisers ensuring our supporters receive a positive experience throughout their fundraising activity, including sending thank you communications and ongoing stewardship. 25%
• To develop proactive relationships with various organisations within the community setting, including, schools, societies, community groups and companies. 25%
• To deliver presentations to a variety of community audiences. 5%
• To organise and deliver a calendar of fundraising activity that creates opportunities for supporters to help Willow. Ensure participation and income targets are achieved.  10%
• To develop the charity’s social media fundraising activity in collaboration with the wider team.10%
• Collaborate closely with the Communications Team, to help plan and develop multi-channel campaigns including on and offline activity that inspire and engage people. 5%
• To work with the Communications Team to produce campaign materials, share interesting stories and fundraising updates. Prepare content for newsletters, website, and social media. 5%
• To develop a team of volunteers to support fundraising activity. This could include delivering talks, attending events, and promoting Willow at community events. 10%
• To foster relationships with Willow’s network of charity shops and explore collaborative opportunities to mutually support each other's initiatives. 5%
• To ensure accurate recording of supporter information and reporting on activity through:
• Updating the charity’s database, Raisers Edge (RE) recording all donor contact and fundraising activity.
• Using RE as a tool to aid fundraising using data insight and reporting
• To prepare end of campaign reports to improve results for future campaigns and capture learnings.
• To prepare regular income reports and updates as required.
• To keep up- to- date and comply with the rules as set by the Fundraising Regulator, GDPR (General Data Protection Regulation) and other relevant legislation and codes of practice and good practice.
• To keep up to date with changes and trends in the UK fundraising environment
• To undertake any other tasks required

Qualifications, Knowledge and Experience

Essential

• Demonstrable experience in Community Fundraising.
• Proven record of accomplishment in delivering and meeting targets
• Self-motivated and able to work on own initiative
• Well organised with attention to detail
• Ability to inspire and influence others to support Willow
• Ability to develop, motivate and manage individuals and groups of individuals
• Ability to manage several projects and tasks simultaneously and skilled at prioritising
• Excellent verbal, written and presentation skills
• Effective negotiating and influencing skills
• Strong numeracy skills
• Decisive problem solver with the ability to adapt easily to change
• Innovative outlook and a willingness to suggest new ideas.

Desirable

• Experience of producing fundraising reports for activity and outcomes
• Experience in delivering fundraising campaigns and initiatives
• Fundraising database experience – preferably Raiser’s Edge
• Experience of working in the charity / fundraising sector.

Other

• Regular travel across the county (occasional national travel) will be required. Willing to work flexibly, including evenings and weekends as required.
• Full driving license and access to a car

Special Conditions

Essential

• Able to work irregular (unsociable) hours and weekends where necessary.

General

We offer the following competitive benefits package:

• Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
• 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
• Holiday purchase scheme
• Stakeholder pension with matching contributions up to 5%
• Occupational sick pay
• Life Assurance cover of 3 x salary
• Flexible working patterns where appropriate for the role
• Employee Assistance Programme
• Access to financial advice and employee discounts

This is an exciting opportunity to be involved in an early years home learning programme in Westminster/Kensington & Chelsea. ParentChild+ has been delivered in America for over 50 years, working one-to-one with families who face significant life challenges. The model is based on one home visit and one group session each week, for at least 37 weeks, by home visitors.It addresses a range of outcomes for parents whose children are at risk of starting school below the expected level, by offering free books, toys and homemade resources and modelling how to create a rich home learning environment.​

The Early Years Team Leader will manage ParentChild+ to support 100 families over 2 years. The role will work with the Regional Manager to train, supervise and manage a team of Home Visitors and volunteers to deliver the early years home learning programme in each area.​

You must have experience of managing a project, meeting targets and deadlines as well as experience of supporting families and managing staff. You will also need to have experience of safeguarding and a degree in Early Years Education or a Level 3 Early Years qualification. A commitment to ensuring equal opportunities and diversity is also essential.​

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date: Sunday 8th March 2026.

The Role of Diocesan Housing Surveyor

We are looking for someone who can work alongside the Diocesan Property Manager, and Property Officer, to assist in the management of the Clergy Housing stock comprising of 160 houses across Coventry and Warwickshire.

The main responsibilities of the of Diocesan Housing Surveyor

 are:

• Inspect Clergy houses and assess repairs and improvements necessary in compliance with Coventry Diocese Clergy Housing Standards.
• Implement the recommendations of the property reports.
• Arrange property inspections and implement the required works with the agreement of the Property Manager.
• Arrange stock condition surveys.
• Address reactive repairs and ensure works are undertaken and completed in accordance with the Housing Standards.
• Prepare schedules of work and cost budgets, agree these with the Property Manager before tendering to approved contractors.

What we are looking for in a Diocesan Housing Surveyor:

· Driving Licence with access to own car

· Previous experience of managing small works contracts

· Working knowledge of residential building defects and their resolution

· Proven awareness of health and safety with regard to building management and works contracts.

· Being responsible for the day-to-day maintenance of properties whilst remaining within budgetary and time constraints

· Degree Level or relevant experience commensurate to the role

· Evidence for continuing professional development.

· Familiarity using a modern Property Management software package.

This post reports to the Property Manager and is based in the Diocesan Offices in Coventry.

Interviews will be held on 24 March at the Diocesan Offices in Coventry

We are seeking a passionate and knowledgeable Church Buildings Support Officer to help secure the long‑term, sustainable future of our historic church buildings—places of worship, community, culture, and heritage. In this vital role, you'll support congregations and community volunteers in caring for their buildings and championing their use for mission, ministry, and wider community benefit.

You will work across the Diocese to provide expert advice on building maintenance, heritage conservation, project management, funding, and community engagement—ensuring these unique buildings remain active, cared for, and sustainable for generations to come.

21 Hours per week to be worked over Monday to Friday, with some occasional evening and weekend meetings

Policy Campaigns Officer

A permanent position has arisen as part of the continued growth of our campaigns work within our friendly Policy, Public Affairs and Campaigns department. The Policy Campaigns Officer will play a key role in helping the charity deliver high-impact campaigns that mobilise supporters, influence policy, and raise awareness of issues relating to dementia research.

In this role you will support the Campaigns Manager to deliver integrated advocacy campaigns aligned to Alzheimer's Research UK’s strategic objectives. You will contribute to the coordination, development and implementation of activity that connects public mobilisation with policy and government influencing priorities.

You will bring proven experience of working on advocacy or policy-focused campaigns, or in a closely related field where influencing decision makers and engaging the public has been central to your work. You will understand how campaigning activity contributes to political or institutional change and will be confident supporting the delivery of campaign tactics across digital and offline channels.

This role is ideal if you are looking to build on existing advocacy or influencing experience in a collaborative team, contributing to campaigns that aim to deliver measurable policy impact.

Key Responsibilities:

Campaign development and delivery

· Support the development and delivery of integrated advocacy and policy campaigns aligned to organisational priorities.

· Help design campaign plans, including objectives, audiences, tactics, timelines and evaluation measures.

· Deliver campaign activity and creative tactics across a range of channels, both digital and offline.

· Work with colleagues across the organisation to ensure campaigns are evidence-led, inclusive and aligned with organisational priorities.

· Monitor campaign performance and contribute to evaluation and learning.

· Act as a point of contact for work with external agencies and suppliers.

Influencing and supporter mobilisation

· Support efforts to influence decision-makers by mobilising supporters and amplifying public voices.

· Work with policy and public affairs colleagues to align public-facing campaign activity with political influencing messaging and objectives.

· Help build and maintain relationships with supporters, volunteers, partner organisations and coalitions.

· Assist with producing campaign briefings, messaging and supporter-facing materials.

Communications and digital campaigning

Work closely with communications and digital teams to deliver integrated campaign content.

· Support the development of email, social media and online action tools to engage supporters.

· Adapt campaign messages for different audiences, ensuring clarity, accuracy and impact.

· Contribute to content planning and delivery to maximise reach and engagement.

Events and engagement activity

· Support the planning and delivery of campaign-related events, both online and in-person.

· Represent the charity at relevant events, meetings and conferences as required.

· Assist with coordinating meetings and briefings involving supporters, stakeholders and internal teams.

· Liaise with colleagues, supporters and external partners to ensure effective delivery of campaign activity.

Knowledge, skills and experience needed:

· Experience of delivering campaigns, advocacy initiatives, or influencing activity aimed at shaping policy.

· Experience drafting materials intended to influence or mobilise external audiences (e.g. campaign actions and briefings, supporter emails, calls to action).

· Understanding of how public mobilisation aligns with influencing objectives and contributes to policy change.

· Experience of delivering digital campaigning tactics and coordinating in-person supporter mobilisation.

· Experience of working collaboratively with colleagues across different teams.

· Excellent written and verbal communication skills, with the ability to adapt complex issues into clear and compelling messaging.

· Strong organisational skills and the ability to manage multiple tasks and deadlines

· IT literate, with experience using Microsoft Office and digital tools.

· Commitment to the charity’s vision, mission and values.

· Proactive, flexible and solution-focused approach to work.

· Strong team player with the ability to use initiative.

· Willingness to learn and adapt in a fast-moving environment.

· Willingness to work outside of regular office hours during busy periods (e.g. campaign launches or events).

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 8th March 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

JOB PURPOSE 

The Resettlement Coordinator supports the Resettlement & Housing Needs Service Manager with both the development and the day to day running of the Resettlement Team, the core team within The Passage Resource Centre. The Resettlement Coordinator line manages a team of Resettlement Workers, who are responsible for the initial assessment of service users. The Resettlement Coordinator will lead the team in providing advice and housing-related support to clients with a wide range of needs to enable them to sustain their tenancies, improve their quality of life and increase self-reliance. 

They are responsible for:

Managing and coordinating the work of the team in providing support and resettlement of service users, ensuring:

• Service users have a safe and welcoming place to access and work towards positive change.

• That the team are offering practical and personal support in a way that is approachable, engaging, flexible and caring.

• That the team are supporting service users to make the most of their strengths and to make progress to achieving their hopes and ambitions.

• That service users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services

• Ensuring the service meets best practice requirements.

• Managing, leading, motivating and developing the staff team.

• Supporting the Service Manager to maintain and build on the network of relationships with other statutory and voluntary agencies, and the local community.

• Continual service development & improvement, establishing referral pathways and building new partnerships to support positive resettlement for service users.

• Overseeing the No Night Out project, ensuring cases are progressing and assisting to produce high quality reports and evidenced based impact analysis.

• Reviewing and developing working practices to ensure they are in line with The Passage policies and procedures, and that the best possible service is provided to all service users. 

MAIN TASKS 

Care and Support of Service Users

• Ensuring that all service users receive high-quality Triage Assessments and Needs Assessments, support, care and advice that is focused on their strengths and goals, and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning. 

• Ensuring that effective and reliable assessments are carried out and that person centred Resettlement Plans and Safety Plans are created and updated for all service users through a lead case worker system.

• Ensuring that the service users' rights to privacy, dignity and self-determination are promoted, and that their rights as citizens are upheld. 

• Ensuring as far as possible that service users are involved in the management of the service and that regular service user consultation occurs. 

• Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies. 

To Lead and Manage a Team

• Providing leadership and day to day management & supervision of a team of Resettlement Workers

• Management of Resettlement Team staff rota.

• Taking the lead in recruitment and selection of new staff and volunteers to the team.

• Developing performance targets and quality control measures for the work of the team, and monitoring team members’ work to ensure that these are met and are aligned with The Passage Values.

• Supporting staff by setting clear objectives and holding individual supervisions and case reviews regularly.

• Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.

• Inducting new staff and planning the continuing development of existing staff on the basis of an annual appraisal.

• Managing the rota and workload of the team to ensure that adequate cover is provided at all times.

• Ensuring the health and safety of team members. 

• Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.

• Operating The Passage’s disciplinary and grievance procedures where necessary.

Resource Centre Management

Working closely with the Operations Coordinator to ensure the provision of high-quality service delivery within the Passage Resource Centre through:

• Assisting with incident management and follow up to instances of anti-social behaviour, or other breaches of the Service User Agreement.

• Assisting with Duty Manager shift cover within the Resource Centre as needed to ensure service continuity. 

• Prompt follow up of maintenance issues.

• Liaison with the Facilities Team to ensure provision of quality and seamless service management.

• Processing and responding promptly and objectively to complaints from service users and other agencies as required.

• Ensuring property related risk management and assessment procedures are followed by all team members.

Networking, Liaison and Resource-building

• To be responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

• To identify volunteering opportunities, for both corporate partners and individuals, to add value to the work of the team and ensure volunteering policies and procedures are put into place and monitored

• To work collaboratively with the Service Manager to attend external meetings, manage internal and external communication effectively, encourage and seek opportunities to maintain partnerships across the sector.

Information Management

• Ensuring the team is recording and updating. To ensure the Resettlement Team are keeping accurate record keeping, while maintaining timely record keeping using internal database as well as client files and ensuring all record keeping is kept securely in line with General Data Protection Regulations (GDPR).

• Ensuring that The Passage’s policies and procedures in relation to information management, monitoring and reporting are fully implemented, in an accurate and timely way, ensuring that all staff members are clear about their responsibilities.

• Ensuring the collation and submission of accurate and timely monitoring information for external bodies as required.

• Participating in the production of promotional information in relation to The Passage’s services.

• Regularly reviewing and analysing data from In-Form to identify gaps in delivery, monitor caseloads, identify trends and to plan service delivery. 

• Work closely with the Service Manager to produce high quality and engaging reports for our funders (both voluntary and statutory) and supporters that demonstrates both hard and soft outcomes that our services achieve. 

Finance

• To liaise with the Finance team in the preparation of project budgets.

• To monitor the service’s income and expenditure in line with the budget. 

• To monitor and authorise staff-related and office expenditure in line with the organisational and service budget and in line with financial regulations. 

GENERAL RESPONSIBILITIES 

• To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

• To adhere to The Passage’s Policies and Procedures at all times.

• To provide or arrange cover for other members of the team and division as necessary.

• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement, training, and development.

• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.

• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff

• Attend and participate in internal & external divisional and team meetings and other forums as required.

• To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• In conjunction with other managers and the Head of Community Services, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.

• Undertake any other duties that may be required which are commensurate with the role or organisational requirements.

This job description covers the current range of duties and will be reviewed from time to time. It is The Passage’s aim to reach agreement on changes, but if agreement is not possible, The Passage reserves the right to change this job description. 

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Societies Development Coordinator to provide accurate, consistent and innovative support to the 400+ clubs and societies, committees and volunteers. They will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities.

Do you have experience in organising and managing a variety of events; or enabling volunteers to deliver events? Do you have Knowledge and understanding of student activities programmes including clubs, societies and volunteering? 

If the answer is yes, then we want to hear from you.

Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.

Evening / Weekend Support Worker (Substance Misuse)

We are looking for someone mature, motivated and caring to provide person-centred support to our residents in their recovery journey. If you have a heart to see people overcome substance misuse - to reset, recover, and restore their lives - please join our friendly team.

The post-holder will form part of our team of staff who support our residents in their recovery primarily outside of office hours. You will therefore have great inter-personal skills and the ability to implement firm but caring boundaries. In addition, you will be responsible for a variety of administrative tasks, including updating records and administering medication as well as managing the house during weekends and overnight.

This is a part-time role on a zero hours contract, including some evenings and weekends, so could work alongside other employment commitments. Hours negotiable.

If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter to explain your suitability for the role as outlined in the job description.

Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).

Yeldall Manor is committed to safeguard and promote the welfare of its residents. The successful candidate will be subject to a satisfactory enhanced DBS check. We welcome candidates with lived experience but, if you are in recovery, you must have a minimum of two years’ clean time.

We look forward to hearing from you!

Salary: £34,596.75 (plus London Weighting of £5,023.71 and Car Allowance of £802.56 if applicable)

Location: Shelter head office with flexibility to work from home part of the week

Contract: Permanent

Hours: 35 per week

Closing date: Sunday 8th March 2026 – Please note interviews will take place on Monday 16th and Tuesday 17th March.

We’re looking for a passionate, driven individual to become a part of Shelter’s fundraising team and play a vital role in our mission to combat homelessness. Join us as a Regional Community Fundraiser covering the South London region, where you will work to engage local communities and raise crucial funds to support our fight for home.

About the role

Our London region is one of our busiest, with large numbers of warm supporters hosting fundraising activities across the year. As a Regional Community Fundraiser, you will engage with a diverse range of audiences, including individuals, local businesses, schools, volunteers, and community groups, to build meaningful relationships and raise vital funds to support Shelter’s mission. A key relationship in this role will be the one you build with the Regional Community Fundraiser – North London, working closely together to deliver a robust stewardship plan for opportunities that lie across both regions.

Your responsibilities will include managing fundraising events, overseeing budgets, and identifying new opportunities to grow our supporter base. You’ll be at the heart of our efforts to inspire long-term engagement with Shelter’s work and make a lasting impact. You will also work in collaboration with colleagues from across Shelter, including local teams, shops, and services, to ensure that community fundraising goals are aligned with Shelter’s broader objectives.

About you

We are looking for someone with experience of community fundraising and engagement who possesses the skills to build good, meaningful relationships and have strong communication skills to be able to motivate and inspire existing and new supporters. You will need to be able to take a proactive approach to managing budgets and events in your role and above all, you will also have a passion for social justice and share Shelter’s belief that everyone has the right to a safe home.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

This exciting opportunity sits within Shelter’s Community and Events team which is a part of the Income Generation directorate. Community and Events is made up of our Community Fundraising, Supporter Experience, Digital Fundraising & Marketing and Mass Participation teams, across the team we look after a wide range of fundraising activities encouraging supporters to raise money and providing them with the support to do so.

In this role, you will report into the Senior Community Fundraising Area Manager who will provide guidance, coaching, and support to help you thrive in your role. You’ll be working closely alongside community fundraising colleagues based in London, Birmingham, Bristol and Norwich.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a one-page expression of interest. This should be relevant to the points in the ‘About You’ section of the job description attached to this advert and align with the following behaviours below.

• We prioritise diversity and have an inclusive and open mindset
• We work together to achieve a shared purpose

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.