Volunteer management volunteer volunteer roles

RSPCA Middlesbrough, Teesside & District Branch

We are looking for a Branch Trustee & Treasurer to help us manage the RSPCA Middlesbrough, Teesside and District Branch. As a Trustee you will be a full and equal member of our leadership team, making strategies, deciding what we focus on, how we raise and spend money, organising events, working as a team to improve animal welfare in our community. As Treasurer you will take the lead in ensuring compliance, control and sound financial management of the charity.

WHAT WILL YOU BE DOING?

Trustees manage the charity. Like any organisation we get involved in people, finance and legal topics, making strategies and assessing which projects to support, tracking progress on animal welfare programs, working with local vets to offer more support out of hours, or making sure our volunteers are well managed and motivated. More importantly, we focus on raising funds, managing volunteers and spending money where it is needed to support animals in our community - YOUR community. So, whatever your background or skills there is a role you can play.

As Treasurer you will take the lead on developing a sustainable financial strategy, managing financial reporting, bank accounts, investments and liaising with the RSPCA national finance team. In addition, you will oversee external processes such as payroll, audit and reporting to HMRC and Charities Commission.

You may be an experienced Trustee or new to the role (we can help with training). You will be an experienced finance professional (preferably a qualified accountant) who can provide expert financial leadership and translate complex topics for those without a finance background. You will bring the ability to lead people, motivate teams of volunteers, collaborate with partners and manage change. You will be able to understand complex topics, ask logical questions and be willing to hold an organisation accountable for fulfilling its responsibilities. You will be willing to roll up your sleeves and get stuck into the details, make decisions and speak up.

This is an exciting time to join us, as we undertake significant expansion and conversion to CIO. Your voice will be heard, and you can significantly influence the direction and focus of the charity. Together we can make a huge impact on animal welfare in our community.

Benefits to becoming a RSPCA Branch Trustee:

• Using your existing skills to do something useful and learning new ones.
• Delivering a real leadership experience.
• Creating real opportunities to improve animal welfare in our community.
• You’ll have access to the RSPCA Learning Hub and a wide range of training materials
• You’ll be a leader, not a follower - you’ll shape our future direction and make your mark.

Please note that Trustees must be at least 18 years of age. This is a volunteer role (reasonable expenses will be reimbursed).

How to find out more about being a Trustee

For more information on becoming a Charity Trustee and to ensure it is the right decision for you, we recommend reading the Charity Commission's guidance on the role of the trustee and the RSPCA website about Branch Trustees.

We have an online session about Becoming a Branch Trustee, which should hopefully give you more of an idea of what the RSPCA Branch Trustee role will involve.

How to Apply:

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Please visit our website to learn more about what we do.

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

This Role Turns Data Into Action, Not Just Numbers
At Tell My Truth and Shame the Devil C.I.C., content is created at scale by hundreds of volunteers. But content without insight is wasted effort.
The Social Media Analysis & Insights Officer ensures that every post, video clip, podcast snippet, or visual asset has measurable impact. You are the intelligence engine, translating raw platform data into actionable strategies for growth, engagement, and community trust.
This role is not about vanity metrics. It is about understanding what works, what resonates, and what drives meaningful action.
 
Purpose of the Role
The purpose of this role is to:

• Measure, track, and interpret performance across all CIC platforms
• Identify content that drives donor growth, volunteer mobilisation, VFAP recruitment, and community engagement
• Provide actionable insight to content creators, campaign managers, and the Social Media Director
• Highlight trends, risks, and opportunities at platform and borough-level
• Ensure data-informed decisions guide strategy without sacrificing values or ethics

You transform analytics into intelligence that shapes action.
 

Experience Qualification and Requirements

Essential experience

• Experience in social media analytics across one or more platforms (TikTok, Instagram, X, YouTube, LinkedIn).
• Experience building dashboards and visual reporting (e.g., Looker Studio/Google Data Studio, Power BI, Tableau, or equivalent).
• Experience using Excel or Google Sheets for analysis, including KPI tracking, trend analysis, and data cleaning.
• Experience measuring and reporting KPIs for digital content or campaigns, including performance interpretation and recommendations.
• Experience turning data into actionable insights (not just reporting numbers) and communicating them clearly to non-technical stakeholders.

Essential skills

• Strong analytical thinking with ability to identify patterns, test assumptions, and avoid over-reliance on vanity metrics.
• Ability to connect performance signals to outcomes (donations, volunteer actions, trust indicators) and explain correlation limits responsibly.
• Strong data visualisation and storytelling skills: clear dashboards, concise summaries, and practical “what to do next” outputs.
• High attention to detail and consistency in KPI definitions, reporting cadence, and data integrity.
• Ability to work collaboratively with director, campaign, content, engagement, and systems teams to improve performance loops.
• Self-management, reliability, and accountability in a fast-moving build phase with evolving priorities.

Desirable 

• Experience with non-profit or community impact measurement, including engagement quality and trust signals.
• Experience with trend research, audience insight, and experimentation frameworks (A/B testing, creative testing).
• Familiarity with tracking ambassador/community distribution and localised (“borough-level”) engagement patterns.

Formal qualifications

• Formal qualifications are not required; equivalent practical experience is highly valued.

Main Responsibilities/ Key Duties

• Build and maintain performance dashboards that track platform, campaign, and community-level outcomes across TikTok, Instagram, X, YouTube, and LinkedIn.
• Analyse correlations between content performance and organisational outcomes, including content-to-donation, content-to-volunteer mobilisation, and content-to-engagement/retention signals.
• Track ambassador adoption of approved content, including what gets used, where it performs best, and what barriers reduce uptake (format, clarity, timing, relevance).
• Identify high-performing formats, topics, hooks, CTAs, posting patterns, and creators, and translate these into repeatable insights the team can action quickly.
• Generate insights at multiple levels: platform-specific performance, campaign-level learning, and borough/community-specific engagement patterns to support localised messaging.
• Feed intelligence consistently to the Social Media Director, Campaign Manager, Content Creators, and Engagement Officers to improve strategy, production priorities, and community responses.
• Recommend practical action plans to scale what works (replicate formats, expand reach, optimise distribution) and address underperforming content (iterate creative, adjust targeting, refine CTA).
• Maintain clear records for reporting and transparency, ensuring insight outputs are traceable, consistent, and suitable for internal review and governance.
• Support development of KPI frameworks and reporting standards, including definitions, measurement rules, cadence, and ownership, so the C.I.C can scale analysis without confusion.
• Contribute to continuous improvement by testing hypotheses, monitoring trends, and flagging risks (e.g., vanity metrics, misleading interpretations, safeguarding-sensitive performance patterns).

This role is not suitable if you:

• Prefer to work without data
• Seek surface-level social media metrics
• Are uncomfortable making recommendations that influence strategy
• Want purely creative or posting roles
• Expect immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of real strategic influence
• Not symbolic; your work directly shapes the CIC’s growth and impact

Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A values and ethics conversation
• A practical discussion about data, reporting, and actionable insight

If you believe data is a tool for community transformation, and that impact is more important than vanity metrics, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:
Trust is built through accuracy and accountability
Context matters more than vanity metrics
Insight carries ethical responsibility

Are you passionate about sustainability? Do you want to make a real impact on household carbon footprints and promote sustainable living? Can you help us deliver our innovative E-Save app and outreach programme?

What will you be doing?

To support delivery of the E‑Save app, you’ll provide essential administrative support to our volunteer‑led, largely remote organisation. 

You’ll help keep the charity running smoothly by supporting the board and key personnel with communications, record‑keeping, document updates, online meeting organisation, task tracking and maintaining clear, well‑ordered systems.

What are we looking for?

We’re seeking a UK‑based volunteer with at least three years’ administrative experience, including confident use of Microsoft tools. 

You’ll be organised, detail‑focused and able to manage your own workload. 

You’ll support meetings, maintain online files, update documents, manage data and contact lists, and provide general admin support to the Board, Operations Director and volunteer HR team as needed.

What difference will you make?

Your work will provide the operational backbone needed for the organisation to grow and deliver its ambitious programme. 

By ensuring effective administration and communication, you’ll help enable drive the  focus on environmental impact—supporting the delivery of the E‑Save app and helping bring practical climate action into everyday homes across the UK.

Are you someone who loves getting creative, catching a show, or simply enjoying a good chat over coffee and cake? Maybe you enjoy painting, crafting, or exploring local galleries, or perhaps you love trying new cafés, going for walks, or just sharing stories and laughs. As a volunteer visitor, you can turn your passions into friendship, spending quality time with someone who’ll appreciate your company, your hobbies, and your enthusiasm.

Watch a video about this volunteer role here

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

This is an Out and about visit role which means your visits are likely to be longer, very active and the person you visit will often take an active part in planning your outings and activities in the community. Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tends to be around a couple of hours, sometimes shorter or longer, depending on what you plan to do.

In this role you will spend quality time with the person you visit and could do a range of different activities like:

• Sitting and having a chat
• Checking in on their well- being
• Going out to a local café/pub for a meal/drink
• Take part on community activities like visiting a place of interest, go shopping etc.
• Enjoying a walk
• A craft activity at home

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

**About Mencap ** Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us

Welcoming people out of the cold for a hot drink, or out of the heat for an ice cream, you know exactly what our visitors need as part of their visit to us.

By getting involved, you could… 

• Join an enthusiastic team and make new friends 

• Support visitors to gain the best from their day 

• Learn about our access support equipment and how to welcome support animals in to the café 

• Get the low down on the latest Ickworth bake to share with others 

• Develop your hospitality skills and put them into practice 

• Use your smile and customer service skills, so people feel at home 

• Help us raise money so we continue our work looking after special places 

What’s involved?  

• Meet and greet visitors when they enter the café with a warm smile. 

• Help with queue management and direct visitors. 

• When visitors leave say goodbye and thank them for their visit. 

• Undertake tasks ranging from clearing and preparing tables for the next visitor, to supporting families with pushchairs and wheel chair users navigate the pathways between tables. 

• Use your smile and customer service skills to engage with visitors, share knowledge of the estate and generally enhance their visit

• Have a strong working knowledge of our menu and sharing this with visitors.

• Playing your part to continue our work looking after special places 

• Learning and developing a range of skills such as exceptional service, access support knowledge and sharing what’s on at Ickworth.

This role will suit you if you are:

• Are cheerful and like being around people – you’ll meet a lot at lunchtime! 

• Are looking for a varied role – you’ll be looking after a whole range of visitors 

• Are keen to be part of a team 

• Are good at keeping places looking tidy and welcoming  
  Have a keen eye to detail to notice when a visitor needs help 

• Love chatting about food, new recipes and where our ingredients come from

Are you a finance professional looking to make a tangible difference in the lives of young Londoners? By joining our Board, you will help shape financial strategy, strengthen organisational resilience, and ensure that CYP can continue to provide a safe, nurturing, and empowering environment for all its members.

KEY RESPONSIBILITIES:

• Strategic Oversight: Monitor the financial health of the project and report to the Board.
• Budgeting: Oversea annual budgets and ensure we stay on track.
• Compliance: Oversee annual accounts and ensure we meet Charity Commission/Companies House requirements.
• Mentorship: (Optional but great) Occasionally advise our young leaders on basic financial literacy or project budgeting. 

WHO WE’RE LOOKING FOR:

We need someone who is organised, communicative, and shares our values.

• Financial Expertise: A background in accounting, bookkeeping, or financial management (qualified or part-qualified is a plus).
• London Local: Someone who understands the unique challenges and opportunities facing young people in London today.
• Clarity: The ability to explain financial matters to non-finance trustees in plain English.
• Commitment: A desire to help a small, high-impact organisation scale sustainably.

WHY JOIN US?

• Make an Impact: Directly influence the success of a project that changes lives in your community.
• Governance Experience: Build your CV with high-level Board experience.
• Networking: Connect with a diverse group of passionate professionals and community leaders.

Fundraising Manager (Team Leader)

Time commitment: 4 hours per week (flexible)
Location: Remote, UK-based
Reports to: Director
Manages: Fundraising volunteer team (approx. 5 people)
Type: Volunteer

About the role

We are looking for an experienced, friendly, and highly organised Volunteer Fundraising Manager to lead our fundraising function and help us deliver a clear, consistent, and timely pipeline of income opportunities.

This is a hands-on leadership role. You will work closely with the Director to shape and manage our fundraising strategy, prioritise opportunities, and coordinate a small team of fundraising volunteers.

Please note: This role is not responsible for writing full applications. Instead, you will focus on strategy, coordination, quality assurance, and momentum. You will support the team by reviewing drafts, giving clear feedback, and ensuring applications are aligned with our charity’s mission and submitted on time.

Key responsibilities

• Lead and maintain an effective fundraising strategy in collaboration with the Director
• Guide and support a team of around five fundraising volunteers, setting priorities and keeping everyone on track
• Manage the fundraising pipeline (opportunities, deadlines, progress tracking, and follow-ups)
• Provide timely responses to team questions and unblock issues quickly
• Review and improve fundraising drafts (structure, clarity, alignment, tone, completeness, and fit with funder criteria)
• Ensure applications and supporting documents are consistent, accurate, and submitted within deadlines
• Coordinate light-touch check-ins, task allocation, and updates (weekly or fortnightly, as agreed)
• Help improve systems and templates so the team can work efficiently (for example trackers, folder structure, and standard wording)

Who we’re looking for

Essential

• Proven experience in fundraising (charity, community interest, education, health, environment, or similar)
• Strong understanding of what makes a successful grant or fundraising case, and how to align it to funder criteria
• Confident leading and supporting a small team, with a collaborative and encouraging style
• Excellent written and verbal communication, with the ability to give clear, constructive feedback
• Highly organised, reliable, and comfortable managing multiple deadlines
• Able to commit around 4 hours per week on an ongoing basis

Desirable

• Experience managing a fundraising pipeline or CRM, or maintaining trackers and workflows
• Experience developing fundraising strategy and prioritisation
• Familiarity with UK trusts and foundations, corporate giving, or community fundraising

What you’ll get in return

• A meaningful leadership role with real impact on our charity’s sustainability
• Support and collaboration with the Director and a committed volunteer team
• Flexibility to fit around work or other commitments
• A reference after an agreed period of consistent volunteering (where appropriate)

Eligibility

This role is open only to applicants who are currently based in the UK and have the right to volunteer in the UK. Unfortunately, we are not able to consider applicants living outside the UK at this time.

How to apply

Please send:

• A short statement outlining your relevant fundraising and leadership experience
• A brief overview of the types of fundraising you’ve worked on (for example grants, trusts, corporate, community)
• Confirmation that you are UK-based and have the right to volunteer in the UK

Closing date: We may interview suitable candidates as applications come in.

Bournemouth Foodbank is looking for committed and skilled individuals to serve as trustees.

The Foodbank is at an exciting time as we have just secured funding to develop a whole new branch of initiatives. We are a Pathfinder Foodbank, piloting new programmes for the Trussell Trust Foodbank Network.

Food poverty is a complex issue that requires a range of joined-up approaches to solve. Frontline services are vital; however, people need more than food for the next three days; they need to feel that they are seen and heard, and they need to know that they have a legitimate place in society. That’s why we are developing these new more than food initiatives and working to prevent dependency and the need for foodbanks in the future.

In order to meet the challenges ahead we are particularly keen to recruit Trustees with legal experience, fundraising, strong administrative skills and, availability to attend the Foodbank on an ad hoc basis (at least fortnightly) during weekdays. Lived experience using Foodbanks or similar crisis services, as well as anyone with a background in Health and Well Being services, or Hospitality would all be extremely valuable additions to our board of trustees.

Vital is to be committed to the vision of Bournemouth Foodbank and concerned about our local communities in BCP as well as social justice equal opportunities. You will want to be giving your time and skills to work alongside our board to shape the future services on offer to our local community and support our few paid staff team and over 150 volunteers.

The time commitment would be a few hours a month, the expectation to attend the Foodbank at least fortnightly during weekdays and some flexibility to support occasional events would be wonderful (but entirely optional).

Responsibilities

As Chair of Trustees, you will ensure that you comply with Bournemouth Foodbank’s governing documents, charity law requirements, and other laws that might apply to it. You must act in Bournemouth Foodbank’s best interest, including doing what you and the trustee board decide will best enable Bournemouth Foodbank to carry out its purpose, as well as making balanced informed decisions.

This role involves leading and overseeing the trustee board in ensuring the effective performance of its legal, regulatory and governance responsibilities. It is also an essential part of the role to support and line manage the Foodbank Chief Executive Officer, to achieve the vision/objectives of the Foodbank and to ensure there is a positive relationship between the trustee board, staff, volunteers, and any other stakeholders.

Key Tasks

Chairperson Responsibilities:

• chair trustee meetings so that the trustee board functions effectively and carries out its duties
• ensure the trustee board sets an overall direction for the Foodbank with clear objectives
• ensure that the business of meetings is dealt with, decisions are recorded and implemented, and documentation is well managed and filed diligently
• in consultation with the rest of the trustee board, recruit board members with relevant expertise and experience when required
• to ensure that there is appropriate line management in place to manage the Food Bank Chief Executive Officer (which shall include undertaking appraisals, counter-authorising financial payments including payroll etc)

Ensure an effective relationship between staff, volunteers, and stakeholders:

• to plan with the Chief Executive Officer, an annual schedule of any subcommittee/steering group meetings and other key events which trustee board members should attend
• to work alongside the Foodbank Chief Executive Officer to ensure there is appropriate communication between the trustee board and staff, volunteers, and any other stakeholders.

Other responsibilities, along with the board of trustees, include:

• to approve, support and guide the charity’s purpose, vision, strategy, goals and objectives
• to manage the charity’s resources responsibly, ensuring the charity’s assets are used only to carry out its purpose, ensure the charity does not become over-committed, and ensure that key risks are identified, monitored and controlled appropriately
• to ensure the effective and efficient administration of the charity, responding to changes in the local community as appropriate
• to ensure appropriate financial plans are in place, budgets are monitored, financial statements are reviewed, and progress is evaluated
• to help promote the organisation to key stakeholders and beneficiaries
• to ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equity, diversity and inclusion, safeguarding, and GDPR compliance/data protection
• to prepare for and regularly attend and participate in board and subcommittee meetings.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

We are looking for a patient and chatty volunteer who can communicate with a clear and loud voice, to visit a lovely gentleman in his 70s in Woolwich. His love for music is something he would love to share with a visitor, enjoying the 50s, 60s and 70s through sound.

This gentleman is blind and communicates differently depending on the day. His engagement may fluctuate between quietly appreciating your company and loving a long chat. Your visit would be a gentle check-in — sharing a cuppa, a chat, and simply being present.

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year and, in many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

This is a Check in visit role, meaning that your visits are likely to be short - on average 30 minutes or less. Some of the people we visit may be unable to communicate with words. Sometimes the person might choose not to meet with their visitor. Your visit is however very important, and these are some of the things you could be doing on a visit:

• Checking in on their well-being and speak to support staff to get an update on how the person is doing

• You might be able to bring a treat that the person enjoys, like chocolates or fruit.

• Some people we support enjoy sensory experiences so items that will stimulate their senses can also help you create a sense of connection with the person you visit.  Your volunteer manager will be happy to help you with ideas and suggestions.                                                              

As a Mencap volunteer visitor you will be:

- Friendly and approachable

- Accepting of others who might be different to yourself

- Reliable and patient

- Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

- Have the opportunity to help make a difference to the life of the person you visit

- Receive a personalised volunteer induction and training

- Have agreed out of pocket expenses reimbursed

- Meet new people

- Get on-going support, and feel appreciated and valued

About Mencap 

Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

At DAR we care passionately that everyone who seeks sanctuary in the UK deserves to be welcomed, treated with dignity and supported to rebuild their lives in the UK.  Our 65 volunteers provide that support through teaching English, helping them get to know Darlington, chatting, listening, fundraising and assisting with the running of our charity.  Our Board of Trustees are a dedicated group of people of diverse backgrounds who are now seeking a Leader to take DAR to the next step in its development.

This is a strategic leadership role, with responsibility for leading the Trustee Board in its role of supporting our Executive Team, ensuring effective governance and compliance.  We're looking for an engaging, inclusive leader with the energy and enthusiasm to encourage, inspire and enthuse our team.

We are looking for enthusiastic volunteers who are passionate about physical activity and community wellbeing.

Project Resilience provides easily accessible opportunities for our hostel residents to take part in a variety of social and sporting activities to boost overall health and wellbeing.

You will play a key role in promoting healthy lifestyles by delivering fun, inclusive, and accessible physical activity sessions for people of all ages and abilities.

We would welcome qualified instructors from a range of activities such as:

·Boxercise

·Yoga

·Pilates

·Dance

·Football

·Basketball

·Circuit Classes

·Supported Gym workouts

However if you have another sport or activity that you would like to offer our residents, please get in touch!

This role offers a dynamic and rewarding opportunity to inspire and mentor vulnerable residents, contributing to their health and personal growth. Your commitment to excellence in coaching and resident engagement will not only enhance your professional skills but also make a significant impact on the community. 

You will :

·Plan and lead, safe, engaging fitness sessions for small groups of residents

·Adapt exercises to suit varying levels of mobility, ability, and health conditions.

·Monitor participants' safety and wellbeing during sessions.

·Encourage participation and build confidence through motivation and support.

·Log attendance and feedback as required.

·Work in line with safeguarding, health and safety, and risk assessment protocols.

Skills required:

·Recognised Fitness Qualification, Exercise Class Qualification or Sports Qualification, recognised in the UK 

What we will provide:

·Access to communal garden area and nearby fields for outdoor activities

·Access to a small internal gym (bench, weights, exercise equipment)

·You will be required to undertake mandatory e-learning and a menu of optional training will be made available

·Ongoing supervision and support from your line manager

·Travel expenses reimbursed (if applicable).

·Access to events, networking, and training and development opportunities.

Please note, you will be required to undergo a DBS check and we will need details of 2 x referees.

This Role Is Where Trust Is Built—or Lost
At Tell My Truth and Shame the Devil C.I.C., social media is not a marketing channel. It is often the first place someone tells the truth. The first place a survivor speaks. The first place a young person asks for help, direction, or hope. The Social Media Engagement Officer is the human presence behind our platforms — responding, guiding, holding boundaries, and directing people safely into the right parts of our ecosystem. This is not a growth-hacking role. This is a trust, discernment, and care role.
 
Purpose of the Role
The Social Media Engagement Officer ensures that every interaction on our digital platforms is:

• Human, not automated
• Trauma-aware, not reactive
• Boundaried, not extractive
• Purpose-led, not performative

You are the bridge between content and community — between attention and action.

Experience Qualification and Requirements

Essential experience

• Experience in community engagement, online community management, moderation, or customer support where tone, safety, and trust matter.
• Experience communicating in sensitive contexts (e.g., advocacy, youth work, frontline/community roles, safeguarding-adjacent environments).
• Experience handling challenging messages, conflict, harassment, or emotionally charged content with professionalism and calm judgement.

Essential skills & qualities

• Strong written communication skills, including the ability to respond clearly, respectfully, and consistently in public and private channels.
• Emotional regulation and resilience when exposed to distressing content, survivor stories, or hostile interactions.
• Reliability, discretion, and strong boundaries, including comfort following protocols and escalating without delay.
• Ability to apply trauma-informed language and maintain C.I.C tone-of-voice without offering counselling or personal advice.
• Ability to triage and route people appropriately (donations, volunteering, VFAP, podcast submissions, resources) using approved pathways.
• Attention to detail for logging patterns, risks, and recurring needs, and sharing structured feedback with the team.

Desirable 

• Experience engaging across multiple platforms (TikTok, Instagram, X, YouTube, LinkedIn) and adapting tone to platform norms.
• Familiarity with safeguarding principles, escalation workflows, and online safety practices.

Training & support provided

• Safeguarding protocols and escalation pathways.
• Platform-specific engagement standards and tone-of-voice guidance.
• Escalation and reporting systems, including how to log risks and recurring themes.

Main Responsibilities/ Key Duties

• Monitor comments, replies, and DMs across C.I.C platforms to maintain a safe, respectful, and survivor-centred community environment.
• Respond consistently in alignment with C.I.C values and tone, using trauma-informed language and maintaining clear safeguarding boundaries at all times.
• Direct individuals to the correct pathways and resources, including donation routes, volunteer onboarding, VFAP (Violence-Free Action Pathway), podcast submissions, and approved support information.
• Identify and flag safeguarding concerns immediately to the appropriate role, ensuring that potential risk is not held in engagement channels.
• Escalate high-risk messages using agreed protocols, prioritising urgent or concerning disclosures, threats, harassment, or boundary breaches.
• Help maintain comment spaces that are respectful and free from harassment, minimisation, victim-blaming, grooming behaviour, or abusive language, taking action in line with moderation guidance.
• Support healthy engagement by encouraging constructive dialogue, de-escalating where appropriate, and reinforcing community standards without argument or defensiveness.
• Log patterns, risks, and recurring community needs (e.g., common questions, frequent triggers, misinformation themes, safeguarding hotspots) and feed insights back to the team.
• Work closely with Community Moderation & Safety, Safeguarding, and Campaign/Content teams to ensure joined-up responses and consistent public-facing messaging.
• Maintain confidentiality, discretion, and professional boundaries; you do not counsel, diagnose, or provide emotional support — you route safely and responsibly.

This role is not suitable if you:

• Want to debate or argue online
• Struggle with emotional boundaries
• Seek influencer-style engagement
• Want creative control over content
• Are unable to follow safeguarding procedures strictly

This is not about visibility — it is about responsibility.

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and trust
• Emotional maturity is essential
• Paid roles will emerge as the organisation becomes financially sustainable

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation
• A short scenario-based engagement discussion

If you believe that how we respond matters as much as what we post, and that care is an operational function, not a feeling, this role is for you.

 A Final Word
Social media is about people, not platforms.

If you know that:

• Trust is built through presence, care, and consistency
• Boundaries are a form of protection, not distance
• Privacy and consent are safeguarding responsibilities
• How we respond matters as much as what we post